552 jobs found

Solution Architect (Software) £75,000 per annum Remote VIQU have partnered with a leading financial services organisation who are seeking a Solutions Architect to lead the design of a greenfield system due to their on going company growth. This individual must have experience designing high volume transactional systems (payment networks, IoT, banking, energy systems ect.), designing microservices architecture, have strong experience with case management or workflow automation tools, system integrations and be able to produce high quality documentation. Key Requirements of the Solutions Architect: Proven experience as a Solutions Architect, ideally focusing on high volume transactional systems, and system integrations. Experience with either case management or workflow automation tools. Strong background with cloud microservices architecture. Deep understanding of API design, microservices, and event-driven architectures. Must be able to pivot across varied contexts & multitask effective Excellent stakeholder management and communication skills, with experience of working with C suite executives to align business goals to technical ones. Strong problem-solving and organisational skills, able to work under pressure and overcome challenges. Experience with Pega case management tools would be a nice to have. Job Duties of the Solution Architect: Lead solution design across core software systems. Work closely with senior (Head of to C-suite) to shape the technical direction of the platform. Produce high-quality documentation that serves both technical and non-technical audiences Architect and document integrations using APIs, microservices, and event-driven patterns (Kafka). Ensure architectural governance, scalability, and security across all projects. Champion modern software design practices within Agile delivery teams. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Solution Architect (Software) £75,000 per annum Remote (UK-based) JBRP1_UKTJ

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.

Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a skilled and experienced Cloud Security Engineer to join our Cyber Security team. The successful candidate will report to the Cyber Security Architect and will be primarily responsible for ensuring the security of our Microsoft Azure environment. This includes designing, implementing, and maintaining security controls to protect cloud-based systems and data. This role will involve working closely with infrastructure and development teams to ensure secure configurations and compliance with organisational and regulatory requirements. This role is based in our Deeside head office, with a minimum of 2 days per week spent working from here. Specific skills and capabilities we are looking for: Essential Strong experience in securing Microsoft Azure environments. Knowledge of Azure security services such as Defender for Cloud, Key Vault, and Azure Policy. Ability to design and implement secure configurations for cloud resources. Understanding of identity and access management in cloud environments (e.g. Entra). Experience in designing and implementing secure network architectures in Azure, including Virtual Networks, subnets, and Network Security Groups (NSGs). Knowledge of Azure Firewall and Web Application Firewall (WAF) for perimeter security. Excellent documentation and communication skills. Desirable Experience with AWS security best practices and services. Familiarity with cloud compliance frameworks (e.g., CIS Benchmarks, NIST, MCSB). Knowledge of Infrastructure as Code (IaC) security considerations (e.g. Terraform). Experience with VPN and ExpressRoute configurations for secure hybrid connectivity. Understanding of Zero Trust principles and network segmentation in cloud environments. Familiarity with Azure Private Endpoints and Service Endpoints to secure service access. Experience with monitoring and incident response in cloud environments. Relevant certifications such as Microsoft Certified: Azure Security Engineer Associate What to expect from us: 15% discount in Iceland stores 30% discount at Club Individual Restaurants 33 days holiday (including bank holidays) Free onsite parking Onsite electric car charging ports Subsidised staff restaurant and Costa Coffee Christmas vouchers Refer a Friend Scheme Christmas Savings scheme Discounted dry cleaning Long service awards

A fantastic opportunity for a Head of Engineering / Software Development Manager to join a well established software organisation undergoing a major technical evolution. This is a senior strategic role leading engineering, QA and cloud operations through a significant SaaS migration and AI enablement programme. You will drive organisational development, technical excellence and delivery maturity while guiding the modernisation of a complex product suite used at scale across two main sectors. Location: Hybrid with minimum of 2 days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional teams You will have progressed through a Software Developer career path - while this isn't a hands on role, having an incredibly strong technical understanding and knowledge of a range of technologies is very important Strong ability to build, develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus Shape talent strategy, build high performing teams and create clear progression frameworks across engineering Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions Embed security by design in collaboration with information security and compliance teams Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements Key focus areas for the first 18 to 24 months: Deliver the engineering enablement plan across SaaS and AI objectives Oversee the technical and operational direction of the SaaS transformation Ensure smooth, reliable customer migrations with no service disruption Strengthen organisational capability through structured hiring and development Embed AI engineering maturity, infrastructure and best practice Drive improvements in deployment cadence, reliability and operational excellence What the role offers: Leadership of a high impact engineering function during a major technology transformation The opportunity to shape the future of a complex product suite used at scale Collaborative, people focused working culture with strong professional development pathways Applications: If you would like to apply for this unique Head of Engineering position, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing app

Company Description At Radius , we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in Job Description We're looking for a talented Senior C# Developer to join our growing team working at the forefront of the Electric Vehicle (EV) charging revolution. In this role, you'll be part of a well-established, collaborative team building a feature-rich platform that's evolving rapidly as the EV market matures. You'll contribute to the development and maintenance of a wide range of features using modern .NET technologies, helping shape the future of sustainable transport. We're seeking someone who writes clean, reliable code, enjoys solving real-world business problems, and thrives in a global team of skilled professionals. You'll be encouraged to stay current with emerging technologies, adopt modern development practices, and actively participate in planning, architecture discussions, and code reviews. This role reports to the Team Lead and offers flexibility with either full-time office-based work or a hybrid model (3 days onsite per week) in our Head Office in Crewe, Cheshire. What you'll be doing: Designing and developing new features in a microservices-based architecture Building and integrating services that consume external APIs Maintaining and enhancing existing web and microservice systems Creating and managing internal NuGet packages Writing robust unit and integration tests Participating in peer code reviews Diagnosing and resolving system issues What do we expect of you? Experience: Minimum of 4 years' commercial experience in C# development Strong critical thinking and problem-solving abilities Hands-on experience with .NET Core Web APIs Proven track record in Agile, continuous delivery environments Solid understanding of relational, object, and key-value databases Familiarity with CI/CD pipelines and deployment automation Proficient with ORM technologies such as Linq2DB and Entity Framework Comfortable working with .NET Core (.NET 5+) Experience with containerisation tools like Docker and Docker Compose Exposure to orchestration platforms such as Kubernetes Experience working with cloud platforms including Azure, AWS, and Google Cloud Familiarity with Linux environments (advantageous) Strong sense of ownership from design through to implementation Understanding of socket programming (TCP/IP) Basic knowledge of encryption principles Proficient in version control using Git Technical Skills: C# NET Core SQL (strong knowledge) Linq2DB, Entity Framework Core RESTful APIs RabbitMQ / Kafka CQRS pattern NuGet package development and management JavaScript Docker / Kubernetes Git / DevOps tools Additional Information Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Performance-based annual bonus Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via by Unum 'Cycle to work' scheme Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more! Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Company Description At Radius , we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in Job Description We're looking for a talented DevOps Engineer to join our growing team at the forefront of the Electric Vehicle (EV) charging revolution. In this role, you'll be part of a well-established, collaborative team building a feature-rich platform that's evolving rapidly as the EV market matures. You'll play a key role in supporting the deployment, automation, configuration, scaling, and monitoring of our application portfolio - applying modern DevOps practices to help shape the future of sustainable transport. You'll have the autonomy to solve complex problems and the freedom to explore new technologies to build innovative solutions. This is a hands-on role where creativity and initiative are valued. This role reports to the Development Manager and offers flexibility: either full-time office-based or hybrid (3 days per week in our Head Office in Crewe, North West). Your day-to-day responsibilities: Build and maintain deployment automation Infrastructure provisioning and scaling using IaC Application configuration and optimisation Migrate applications to high-availability (HA) configurations Database deployment and management Load testing and capacity planning Application performance monitoring Incident investigation and resolution Essential skills: Familiarity with building and deploying C# / .NET applications Familiarity with NuGet package management in CI/CD workflows Proven experience in automating application deployment and configuration management Strong AWS expertise - EC2, EKS, RDS, Aurora, networking, and cost optimisation Proficiency with Infrastructure as Code (IaC) tools such as CDK or Terraform Experience implementing CI/CD pipelines using AWS CodePipeline / Gitlab CI/CD Solid Linux system administration skills Experience with containerisation and orchestration (Docker, Kubernetes) Strong understanding of internet protocols - TCP/IP, DNS, HTTP Awareness of security best practices in web application deployment Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus, Grafana) Experience with Web application firewalls like AWS Waf, Cloudflare Desirable skills: Experience with PostgreSQL and MSSQL administration and replication Exposure to Azure cloud services Experience with KongHQ / AWS ApiGateway Experience with Azure Devops Experience with CDN's such as CloudFront Experience with SSL certificate management, config hardening, and domain setup Experience with load testing and performance tuning Familiarity with building mobile applications using pipelines and remote mac builder servers Additional Information Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via by Unum 'Cycle to work' scheme Free breakfast daily in the office And you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, bar and more! Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable

If you've mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years. In this pivotal role you'll lead transformation, embed governance, and drive commercial performance of the PMO function, in an environment that values precision and innovation. This role will suit an experienced Head of Project Management with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers. As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour. The Role at a Glance: Head of Project Management (Core Projects) Central London Based 3 Days Per Week / Hybrid Market Competitive Salary Plus 10% Performance Bonus & Company Comprehensive Benefits Package Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital) Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects. Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement. The Pinnacle in MSP Services: This is not just another PMO role. It's a strategic leadership opportunity to architect, scale, and embed project excellence across a business operating at the very top of its game. You'll lead the transformation of our project management capability with vigour, managing a close-knit team delivering fast-turnaround, high-volume (and often complex) Microsoft-centric projects. You'll bring the operational rigour, commercial acumen, and delivery vision to ensure every engagement drives client value, profitability, and innovation. What You'll Do: You'll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You'll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals. You'll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you'll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth. Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You'll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance. Expertise: • Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum • Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP • Strategic capability to define PMO vision and implement governance frameworks • Strong risk management and compliance awareness in MSP environments • Track record of driving continuous improvement and embedding agile practices • Proven ability to scale and evolve complex project delivery teams • Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting) • Evidence of strong people leadership, staff development and performance management • Expert stakeholder engagement and influence at executive level • Proficiency in PMO tools and Microsoft cloud technologies About You: • Professional demeanour, influential at C-level • Confident and visible leader with ability to inspire staff at all levels • High levels of empathy with ability to build and maintain effective relationships • Strategic thinker with the ability to execute operationally • Excellent communicator with ability to build rapport and trust with customers and their staff • A proactive, 'can-do' attitude and sense of urgency • High ethical standards and integrity • Resilient with ability to learn and bounce back from challenging situations What's In It For You: • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Leadership development programme and personal growth support • 33 days' annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance days Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

We're Atom The bank that's leading the fintech charge! We're not like the rest. We're true innovators, and we're redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler. Could you be the next innovator to join us? What will your typical day look like? Different that's for sure Technology is at the heart of the business, and we have a world-leading Technology stack that enables us to offer the most efficient, user-friendly app-based bank. The Technology team has end to end responsibility for all aspects of our Technology, from architecting the future, engineering solutions, and design, implementation of security requirements across internal projects and security operations. Atom is a digital Bank, which brings with it a set of risks from a security perspective. The role holder is a key member of the Security Operations team to protect, detect, respond, and recover to Atom's customers, brand, people, and reputation. And be an advocate of best-in-class security practice influencing at all levels, provide practical advice and guidance and remain approachable to all of Atom's people. The role holder is a key member of the Security team, responsible for protecting Atom and its customers, staying ahead of evolving threats, and ensuring regulatory compliance. A critical thinker, collaborative, and thrives in a fast-paced environment to make a tangible impact. The role holder will spend a significant amount of time with the Atom AI and Automation team to develop and deploy solutions that enable Atom to deliver faster and better value banking to customers. What you'll be doing: Design, implement, and manage secure cloud architectures (AWS, Azure, or GCP) whilst developing and enforcing security standards and best practices for cloud infrastructure. Implement advanced monitoring tools to detect, analyse, and respond to security threats in real-time. Proactively identify vulnerabilities and risks through regular assessments and penetration testing and lead incident response efforts for cloud-related security breaches, ensuring minimal downtime and data loss. Develop automated workflows for vulnerability management, incident detection, and response. Align security measures with financial regulations such as PCI DSS, ISO 27001, SOC 2, and GDPR. Support Atom's AI team with AI and Automation specific infrastructure security needs. Partner with DevOps and engineering teams to integrate security into the CI/CD pipeline, and work cross-functionally with other teams to ensure shared understanding of security goals. What do we need from you? Deep expertise in securing cloud platforms (AWS, Azure, GCP) with a focus on financial services Proven experience with tools like SIEM, SOAR, IDS/IPS, and cloud-native security solutions Strong understanding of encryption protocols, key management systems, and IAM best practices Hands-on experience with container security tools for Kubernetes and Docker environments. Advanced scripting and automation skills (Python, PowerShell, Bash, etc.) Demonstrated ability to navigate and implement compliance frameworks such as PCI DSS, GDPR, SOC 2, and ISO 27001. Familiarity with financial industry-specific security and privacy standards. Relevant Security certifications (e.g. CISSP, SSCP, CCSM, CISM, etc.) Relevant public-cloud certifications (e.g. GCP Professional Cloud Security Engineer. Specialty, Azure Security Engineer Associate, or AWS Certified Security Specialty) What you'll get from us? Flexible hybrid working 4-day work week Discretionary Cash Bonus - Individual and Company Performance based. Incredibly generous company pension scheme (maximum of 13% of Atom input - you can put in more) 'All About Me' fund: £200 per year to spend on personal development. 22.5 days annual leave plus public holidays Private Medical Insurance, Health Cash Plan & Life Insurance Electric Vehicle Scheme PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom is unable to support Visa Applications/Sponsorship Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010. All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) As part of Atom bank's commitment to the FCA's Consumer Duty, Atom will, take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming legacy systems into the Salesforce eco system. In this role, you can expect to: Implement new features using the right tool and technology for the job. Work with Business Analysts to design and implement solutions. Research new technologies and provide suggestions to service technical debt and add functional improvement. Serve as a technical expert for Service Cloud development. KEY SKILLS Proficiency with SalesForce Platform development skills, especially strong Apex skills. Lightning Web Components (LWCs) : Expertise in building modern, dynamic user interfaces. Salesforce APIs : Familiarity with REST, SOAP, and other APIs for system integrations. SOQL and SOSL : Mastery of Salesforce query languages for database interactions. Declarative Tools : Proficiency with Salesforce's click-based tools like Flow, Process Builder, and Validation Rules. Apex Programming : Strong understanding of Salesforce's programming language for back-end development. You should apply if you: Are comfortable designing and consuming services and APIs Have Salesforce Platform Developer I Certification or equivalent skill level. Experience with SFDX and Salesforce CI advantageous. Experience with Data Cloud or Marketing Cloud advantageous Alongside this we can offer you: ? Best Place to Work 2025 Supportive and collaborative team Healthcare and cash back plans 15% discount in our stores and 30% discount in our group restaurants Partner discounts ? Subsidised on site restaurant and Costa (Head Office) ? Mental, physical and financial wellbeing support

7+ years in a DevOps pre-sales engineering role Presales within a software development services company This role is ONLY for people with a long tenure as a DevOps Sales Engineer PRESALES DevOps Engineer, LONDON based Salary: up to £160,000 (80/20 split base and commission)Hybrid - 3 days/week in LONDON office (Kings Cross area)This is NOT a back-office DevOps role. You MUST have clear evidence on your CV showing me where you have been front and centre in the sales process - a trusted technical advisor within the sales team, helping to drive growth. Job Description: We are looking for a PRESALES DevOps Engineer for our client, a market leader in software development services in DevOps, DevSecOps, and MLOps.This is a company trusted by most of the Fortune 100 to secure and accelerate their software delivery from code to production. You'll partner with strategic prospects and customers, shaping their DevOps vision and driving technical wins. To be considered, you MUST Have: 7+ years in a DevOps presales engineering role Proven track record helping to build enterprise relationships from tech champions to C-level in a clear cut client-facing presales role working with the sales team Cloud infrastructure fluency (AWS, Azure or GCP) Hands-on experience with Docker, Kubernetes, CI/CD, Git, build tools Solid AppSec experience with SCA, SAST, SBOM, Container Security Ability to build full DevOps pipelines If you originally started in a software development role, then even better. Your Role: Working with the sales team, you will guide prospects through their DevOps/DevSecOps journey Deliver knockout demos and drive technical wins alongside the sales team Represent the company at industry events and conferences Train customers and community members on product capabilities Feed frontline insights back to the company to shape the product roadmap Stay ahead of DevOps & MLOps trends and bring that expertise to every customer conversation IND123

We're looking for a Senior Insight Analyst to join a forward-thinking Insight team. This is your chance to own projects, create actionable insights, and influence key decisions. You'll work closely with stakeholders to improve client experience and drive commercial performance. If you love turning data into stories that make an impact, this role is for you. What you'll be doing As a Senior Client Insight Analyst, you'll deep-dive into client data to uncover trends and opportunities. You'll build dashboards, deliver reports, and provide recommendations that shape strategy.One day you might be supporting a product launch, the next you're analysing behaviour ahead of a major market event, every day is different!You'll collaborate with Client and Product teams, translating insight into action. On top of this, you'll be hands on with SQL being your main tool, Python, PowerBI and working with cloud platforms like Snowflake so it's more than your usual insight role. What experience you'll need to apply Strong SQL skills (confident coding in SQL) Proven background in using insight to tell a story, data analysis and presenting insights, working at a senior level Experience with Python or R Familiarity with data visualisation tools (Power BI, Tableau, Looker) Experience with cloud data platforms (e.g., Snowflake) Knowledge of financial services or commercial analytics is desirable What you'll get in return for your experience You'll receive a competitive salary up to £69,000, plus a discretionary annual bonus. Benefits include private medial, 26 days holiday, an enhanced pension and more. What's next? If this Senior Insight Analyst role sounds like the right fit, hit the apply button today and we'll be in touch!

IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office) Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function. In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems. You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed. What you'll be doing Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools Coordinating and participating in vulnerability testing, security assessments, and remediation activity Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management) Operating and testing backup schedules, disaster recovery procedures, and restoration processes Monitoring systems and resolving issues proactively Managing software licensing across the business Delivering technical projects, upgrades, and migrations Overseeing patching, system maintenance, and lifecycle management Creating and maintaining documentation for systems, processes, and configurations Embedding security best practice across IT operations Acting as a technical liaison with external partners and suppliers This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology. To £45,000 + benefits.Interested? Send your CV now!