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Employer description: UYR Ltd is a UK-based creative agency specialising in design, print, and multi-site marketing solutions. Founded in 1998, they offer end-to-end services including graphic design, large-format printing, POS materials, warehousing and national distribution-particularly for retail, hospitality and education sectors. With a strong focus on sustainability and quality, UYR supports brands in delivering consistent, high-impact marketing across multiple locations. Overview: We are seeking a proactive and versatile IT Assistant to provide both hands-on IT technical support and digital administration across our online platforms. This hybrid role is ideal for someone who enjoys troubleshooting technical issues while also managing digital data, user accounts, and online assets. You will play an important part in ensuring the smooth day-to-day running of IT systems and the accuracy of digital records across the organisation. Responsibilities: Set up and configure desktops, laptops, printers, and other hardware Diagnose and resolve hardware and software faults Install, update, and maintain software applications Provide first-line IT support to staff, resolving queries in a timely manner Maintain and support local network connectivity (LAN/Wi-Fi) and assist with VPN or remote access setup Log, monitor, and manage IT support tickets, escalating complex issues where appropriate Assist with asset management, maintenance schedules, and equipment tracking Manage digital and artwork asset libraries across multiple online platforms Maintain accurate records, data, and pricing information across systems Administer user profiles and permissions on digital platforms Respond to online platform support queries and ensure issues are resolved promptly Prepare and maintain reports, data exports, and related documentation Support digital workflows and assist with improvements to online processes Required skills: Previous experience providing IT or technical support Strong administrative and data management skills Proficiency with Microsoft 365 or Google Workspace Ability to manage and learn new digital or cloud-based platforms Excellent communication, organisational, and problem-solving skills Attention to detail and the ability to work independently Technically confident with a methodical approach to problem-solving Reliable, adaptable, and willing to learn new systems Able to manage multiple priorities effectively Strong attention to accuracy and detail Professional, approachable and team-oriented Additionally, the following experience would be beneficial: Relevant IT or digital administration qualification (e.g. CompTIA A+, Level 3 ICT Support, Digital Support Technician, or equivalent) Experience using asset or content management systems (e.g. SharePoint, Dropbox, or other DAM/CRM tools) Basic understanding of networking or remote access systems Previous experience in a hybrid IT and administrative role Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: 25 days annual leave plus bank holidays (often pro-rata for part-time roles) Funded training and certifications available Free onsite parking Birthday leave (extra day off on or around employee's birthday) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.