Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Inn Collection Group
Newcastle Upon Tyne, Tyne And Wear
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth and honesty, all with the goal of Making People Happy.How we say thank you! Celebrate your birthday with an extra paid holiday. Enjoy 50% off food at any of our Inns Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings It's not just for you-your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme Contribute to a company that gives back through our Give-inn back scheme Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the convenience of free on-site parking Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success. You'll Fit Right Inn We have an exciting new opportunity for a Group Data Engineer to join us. You will be a key part of the BI and analysis function, building and delivering timely, accurate and insightful data. Candidates should understand the importance of exceptional personable skills to accompany technical knowledge. We're seeking intelligent, diligent, and friendly colleagues who can draw on their technical expertise to revolutionise our data-driven decision making and be a central part of our highly valued team. You will be reporting to the Head of IT. Responsibilities & Duties Responsible for obtaining and organising all company data from various systems (e.g. EPOS, PMS, Loyalty etc) Building and maintaining a group data warehouse and entire ETL pipeline on Azure platform Use technical expertise to ensure data is highly available, accurate and high quality for management information Using automated tools to extract data from all locations and sources Resolving data integrity issues across source and data systems Develop and maintain our group's Database and data systems to a highly usable format for our BI and FP&A Analysts Working with 3rd parties to understand all our company data to present in the Data Warehouse or appropriate reporting database Administration of existing SQL server database alongside the data warehouse Daily monitoring of all databases and data sets, ensuring availability and accuracy Protect data through application of secure by design principles Keeps up to date with technological developments Deliver ad hoc data projects (e.g. system data migrations) where required Required Skills Good Experience and technical skills in Programming languages such as SQL, Python, Spark SQL and others Experience providing BI data sets, especially utilising Kimball Data Warehouse concepts Experience of cleansing, Analysing, Preparing and Exploring data through ETL techniques Ability to breakdown and deliver the needs of the business Excellent analytical and communication skills. Work experience as a Data Engineer or Data Analyst in a related field Liaison and collaboration skills to work with others to undertake the role Good interpersonal skills and the ability to relate to a wide range of people Strong personal organisational skills with the ability to take responsibility for managing his/her own workload Ability to create and manage databases to ensure maintainable, secure and optimised data availability to the business Desirable Minimum of 2-3 years of experience in database and project management, including programming, data mining, analysis, and reporting. BA or master's in computer science, information systems, mathematics, machine learning, or similar (or a data analytics certification acquired through a specific program). Experience of SQL Server Azure stack (Azure DevOps, Azure SQL Server, Data Factory, etc) or similar. Experience working with large structured and unstructured datasets. Evidence of good coding standards and development within Agile framework This role will be based in our Head Office in Newcastle, but with the option of some home working once the initial training period has been successfully completed.
17/10/2025
Full time
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth and honesty, all with the goal of Making People Happy.How we say thank you! Celebrate your birthday with an extra paid holiday. Enjoy 50% off food at any of our Inns Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings It's not just for you-your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme Contribute to a company that gives back through our Give-inn back scheme Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the convenience of free on-site parking Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success. You'll Fit Right Inn We have an exciting new opportunity for a Group Data Engineer to join us. You will be a key part of the BI and analysis function, building and delivering timely, accurate and insightful data. Candidates should understand the importance of exceptional personable skills to accompany technical knowledge. We're seeking intelligent, diligent, and friendly colleagues who can draw on their technical expertise to revolutionise our data-driven decision making and be a central part of our highly valued team. You will be reporting to the Head of IT. Responsibilities & Duties Responsible for obtaining and organising all company data from various systems (e.g. EPOS, PMS, Loyalty etc) Building and maintaining a group data warehouse and entire ETL pipeline on Azure platform Use technical expertise to ensure data is highly available, accurate and high quality for management information Using automated tools to extract data from all locations and sources Resolving data integrity issues across source and data systems Develop and maintain our group's Database and data systems to a highly usable format for our BI and FP&A Analysts Working with 3rd parties to understand all our company data to present in the Data Warehouse or appropriate reporting database Administration of existing SQL server database alongside the data warehouse Daily monitoring of all databases and data sets, ensuring availability and accuracy Protect data through application of secure by design principles Keeps up to date with technological developments Deliver ad hoc data projects (e.g. system data migrations) where required Required Skills Good Experience and technical skills in Programming languages such as SQL, Python, Spark SQL and others Experience providing BI data sets, especially utilising Kimball Data Warehouse concepts Experience of cleansing, Analysing, Preparing and Exploring data through ETL techniques Ability to breakdown and deliver the needs of the business Excellent analytical and communication skills. Work experience as a Data Engineer or Data Analyst in a related field Liaison and collaboration skills to work with others to undertake the role Good interpersonal skills and the ability to relate to a wide range of people Strong personal organisational skills with the ability to take responsibility for managing his/her own workload Ability to create and manage databases to ensure maintainable, secure and optimised data availability to the business Desirable Minimum of 2-3 years of experience in database and project management, including programming, data mining, analysis, and reporting. BA or master's in computer science, information systems, mathematics, machine learning, or similar (or a data analytics certification acquired through a specific program). Experience of SQL Server Azure stack (Azure DevOps, Azure SQL Server, Data Factory, etc) or similar. Experience working with large structured and unstructured datasets. Evidence of good coding standards and development within Agile framework This role will be based in our Head Office in Newcastle, but with the option of some home working once the initial training period has been successfully completed.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/10/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ICT Service Desk Analyst Sheffield, S1 4EB £26,176 - £26,733 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. As our new Service Desk Analyst, you'll play a key role in delivering high-quality IT Support across our organisation. You'll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications. There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference. Our wider benefits: Salary - 3F £26,176 - £26,733 Working hours - 37 Hours, Monday to Friday Hybrid working is available Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. 5% pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. More about the role: This role will report to the Service Desk Manager who is responsible for the IT Service Desk team. You'll be responsible for providing 1st and 2nd line IT support to around 500 users and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA's, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You'll be working on building new devices, installing, configuring, and repairing desktop and mobile devices including ensuring our asset management is kept up to date. You will work on Office 365 platforms such as exchange online, SharePoint online, teams, azure AD, including setting up new teams and troubleshooting issues, along with SharePoint and exchange mailboxes and groups. Who you are: If you are someone who is organised and enjoys working in IT, or are looking to get into IT, this role would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the tickets they are working on. Someone that is good at problem solving and being able to interpret the issue people are experiencing. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. Closing Date: Wednesday 29th October 2025 at midnight Interview Date: Thursday 6th November 2025
17/10/2025
Full time
ICT Service Desk Analyst Sheffield, S1 4EB £26,176 - £26,733 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. As our new Service Desk Analyst, you'll play a key role in delivering high-quality IT Support across our organisation. You'll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications. There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference. Our wider benefits: Salary - 3F £26,176 - £26,733 Working hours - 37 Hours, Monday to Friday Hybrid working is available Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. 5% pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. More about the role: This role will report to the Service Desk Manager who is responsible for the IT Service Desk team. You'll be responsible for providing 1st and 2nd line IT support to around 500 users and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA's, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You'll be working on building new devices, installing, configuring, and repairing desktop and mobile devices including ensuring our asset management is kept up to date. You will work on Office 365 platforms such as exchange online, SharePoint online, teams, azure AD, including setting up new teams and troubleshooting issues, along with SharePoint and exchange mailboxes and groups. Who you are: If you are someone who is organised and enjoys working in IT, or are looking to get into IT, this role would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the tickets they are working on. Someone that is good at problem solving and being able to interpret the issue people are experiencing. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. Closing Date: Wednesday 29th October 2025 at midnight Interview Date: Thursday 6th November 2025
4Square are exclusively engaged by a travel client in Slough, Berkshire to help them recruit a Software Support Analyst/Engineer. In this role you'll be supporting a number of SaaS/Web/Software applications as well as 3rd party/third party applications covering 1st-3rd line technical support. Required experience: 2+ years in a similar role supporting SaaS/Web/Software application Strong Azure Knowledge (Azure Services, Application Insights etc ) This role is working 2 days a week on-site as well as being part of a 1 in 4 support rota.
17/10/2025
Full time
4Square are exclusively engaged by a travel client in Slough, Berkshire to help them recruit a Software Support Analyst/Engineer. In this role you'll be supporting a number of SaaS/Web/Software applications as well as 3rd party/third party applications covering 1st-3rd line technical support. Required experience: 2+ years in a similar role supporting SaaS/Web/Software application Strong Azure Knowledge (Azure Services, Application Insights etc ) This role is working 2 days a week on-site as well as being part of a 1 in 4 support rota.
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
17/10/2025
Full time
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary - Up to £35,000 Per Annum Location - Erith / Hybrid once settled in role Role Type - Permanent / Full Time / 8:30-5 / Mon-Fri Benefits - 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You'll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You'll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside overseeing backup operations, disaster recovery, and business continuity. To succeed, you'll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.
17/10/2025
Full time
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary - Up to £35,000 Per Annum Location - Erith / Hybrid once settled in role Role Type - Permanent / Full Time / 8:30-5 / Mon-Fri Benefits - 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You'll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You'll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues. Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside overseeing backup operations, disaster recovery, and business continuity. To succeed, you'll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.
Technical Specialist (Field Services) Location: Birmingham or Manchester (2 days per week onsite, plus travel to other sites as needed)Contract: Inside IR35, 6 months, strong potential to extend Out client is introducing a transformational Field Service Management system. This programme involves multiple releases, new functionality and complex solution design that needs oversight across the bigger picture. Looking for a hands-on Field Services Technology Specialist to join the team and is an ideal role for someone with strong technical delivery experience, able to dive into system testing, solution design reviews and enterprise-level IT problem solving. What you'll do: Provide specialist IT expertise with a focus on Field Services platforms. Ensure solution designs meet agreed requirements and review 3rd party Low Level Designs for alignment. Support the testing team through Functional, SIT, and ORT, reviewing test cases and acting as the first point of contact before escalating to developers or wider teams. Oversee platform capacity, security and performance, ensuring solutions are scalable and robust. Collaborate with analysts, consultants, architects and security teams to influence platform design and strategy. Lead on incidents, testing cycles and acceptance of services into live environments. Deliver documentation including functional requirements, RAID and test strategies in line with governance processes. Drive continuous improvement and ensure IT activities align with end-to-end customer journeys. What we're looking for: Hands-on IT delivery experience, system testing, IT support and technical project delivery in enterprise environments. Understanding of enterprise architecture patterns and solution design best practices. Strong experience delivering IT projects in complex environments, using Agile and Waterfall methodologies. Knowledge of solution design, architecture principles and ITIL frameworks. Experience in Field Services environments (Telco, logistics or similar industries). Hands-on knowledge of AWS, DevSecOps toolchains (Jenkins, Git, Selenium) and collaboration tools (Teams, Atlassian). Strong interpersonal and communication skills. Why join? This is a key role on a high-profile transformation programme, shaping a next-generation Field Services platform that underpins how engineers deliver across the UK. You'll work in a collaborative, fast-paced environment with exposure to senior stakeholders and the chance to leave a lasting impact on one of the UK's biggest tech transformations.
17/10/2025
Full time
Technical Specialist (Field Services) Location: Birmingham or Manchester (2 days per week onsite, plus travel to other sites as needed)Contract: Inside IR35, 6 months, strong potential to extend Out client is introducing a transformational Field Service Management system. This programme involves multiple releases, new functionality and complex solution design that needs oversight across the bigger picture. Looking for a hands-on Field Services Technology Specialist to join the team and is an ideal role for someone with strong technical delivery experience, able to dive into system testing, solution design reviews and enterprise-level IT problem solving. What you'll do: Provide specialist IT expertise with a focus on Field Services platforms. Ensure solution designs meet agreed requirements and review 3rd party Low Level Designs for alignment. Support the testing team through Functional, SIT, and ORT, reviewing test cases and acting as the first point of contact before escalating to developers or wider teams. Oversee platform capacity, security and performance, ensuring solutions are scalable and robust. Collaborate with analysts, consultants, architects and security teams to influence platform design and strategy. Lead on incidents, testing cycles and acceptance of services into live environments. Deliver documentation including functional requirements, RAID and test strategies in line with governance processes. Drive continuous improvement and ensure IT activities align with end-to-end customer journeys. What we're looking for: Hands-on IT delivery experience, system testing, IT support and technical project delivery in enterprise environments. Understanding of enterprise architecture patterns and solution design best practices. Strong experience delivering IT projects in complex environments, using Agile and Waterfall methodologies. Knowledge of solution design, architecture principles and ITIL frameworks. Experience in Field Services environments (Telco, logistics or similar industries). Hands-on knowledge of AWS, DevSecOps toolchains (Jenkins, Git, Selenium) and collaboration tools (Teams, Atlassian). Strong interpersonal and communication skills. Why join? This is a key role on a high-profile transformation programme, shaping a next-generation Field Services platform that underpins how engineers deliver across the UK. You'll work in a collaborative, fast-paced environment with exposure to senior stakeholders and the chance to leave a lasting impact on one of the UK's biggest tech transformations.
We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
17/10/2025
Full time
We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
We are working with a leading charity based in Central London to recruit a D365 Developer & Analyst . This is a fantastic opportunity for a proactive and technically skilled individual to play a key role in developing solutions in collaboration with the Applications team to satisfy the needs of the charity's internal and external customers. This will be a 1-year FTC, hybrid role with excellent benefits. Key Responsibilities Work with Junior Power Platform Developer and Finance Systems Analyst to develop new Dynamics 365 (D365) and Power Portal solutions. Provide 2nd and 3rd line support for D365. Take responsibility for the integrity and accuracy of the data on D365. Support key users in creating new D365 Canvas Apps. Write User Acceptance Tests for new deployments. Manage integrations with external tools, including other databases. Write custom workflows for business processes and rules. Produce and maintain documentation to reflect changes to D365/Power Platform. Support other IT Staff with SharePoint design and access Any other duties, appropriate to the grade of the post, as requested by the IT Applications Manager Skills and Experience Experience in developing D365 systems. Advanced proficiency in Microsoft Office skills, including Outlook, Word, Excel and PowerPoint and other applications such as Microsoft 365, SharePoint, Teams and OneDrive. Power Apps and Power Automate experience. Experience in ETL tools, such as SSIS. Business Central experience. Good knowledge and Development experience of MS SQL. Experience in creating UAT scripts. Technical writing experience with the ability to present technical information to a non-technical audience. Understanding of Agile project delivery. Experience in diagnosing and resolving complex D365 issues. Experience in developing MS Access applications. Experience in developing using VBA, using C# and .NET. Excellent organisational, communication, and stakeholder engagement skills. Qualifications Degree in a relevant field or equivalent experience. Microsoft Certification in D365 Systems Developer. (desirable). What's on Offer £45,000 per annum Hybrid working (Central London office) Excellent benefits and the chance to work for a purpose-driven organisation
17/10/2025
Full time
We are working with a leading charity based in Central London to recruit a D365 Developer & Analyst . This is a fantastic opportunity for a proactive and technically skilled individual to play a key role in developing solutions in collaboration with the Applications team to satisfy the needs of the charity's internal and external customers. This will be a 1-year FTC, hybrid role with excellent benefits. Key Responsibilities Work with Junior Power Platform Developer and Finance Systems Analyst to develop new Dynamics 365 (D365) and Power Portal solutions. Provide 2nd and 3rd line support for D365. Take responsibility for the integrity and accuracy of the data on D365. Support key users in creating new D365 Canvas Apps. Write User Acceptance Tests for new deployments. Manage integrations with external tools, including other databases. Write custom workflows for business processes and rules. Produce and maintain documentation to reflect changes to D365/Power Platform. Support other IT Staff with SharePoint design and access Any other duties, appropriate to the grade of the post, as requested by the IT Applications Manager Skills and Experience Experience in developing D365 systems. Advanced proficiency in Microsoft Office skills, including Outlook, Word, Excel and PowerPoint and other applications such as Microsoft 365, SharePoint, Teams and OneDrive. Power Apps and Power Automate experience. Experience in ETL tools, such as SSIS. Business Central experience. Good knowledge and Development experience of MS SQL. Experience in creating UAT scripts. Technical writing experience with the ability to present technical information to a non-technical audience. Understanding of Agile project delivery. Experience in diagnosing and resolving complex D365 issues. Experience in developing MS Access applications. Experience in developing using VBA, using C# and .NET. Excellent organisational, communication, and stakeholder engagement skills. Qualifications Degree in a relevant field or equivalent experience. Microsoft Certification in D365 Systems Developer. (desirable). What's on Offer £45,000 per annum Hybrid working (Central London office) Excellent benefits and the chance to work for a purpose-driven organisation
IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday between 8am and 6pm. We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone. We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us. If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you'll be the first point of contact for colleagues across the organisation - helping them work smarter and more confidently with IT. This is a 360 service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, you'll: Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. Provide 1st and 2nd line support, using a modern ticketing system to handle incidents and service requests. Occasionally travel to different sites and schemes, so access to a car and flexibility are helpful. Collaborate with other IT teams and disciplines, gaining exposure to a wide range of technologies including Microsoft 365, Azure, Entra ID, and more. Contribute to service improvements and help shape how we deliver IT support. We work within ITIL-aligned practices, but what matters most is your ability to communicate clearly, stay resilient, and care about the experience of those you support. Whether you're early in your career or bringing previous experience, we offer a nurturing environment where learning is encouraged, and your contribution is valued. Formal qualifications are welcome but not essential - we're more interested in your curiosity, adaptability, and commitment to great service. Salary The spot salary for the IT Service Desk Advisor post is £30,216 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience working in a busy IT environment, providing customer-facing technical support. Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. Experience in developing training materials or documentation to support user education. Valid driving licence and access to a car for work purposes. Flexibility to work at different locations and occasionally outside of normal office hours. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 24th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 29th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Technical Support Engineer, IT Technical Services Analyst, IT Helpdesk Support, IT Tech Support Engineer, IT Helpdesk Technician, IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Helpdesk Engineer, Network Support, Network Administration, Systems Administrator, etc REF-
17/10/2025
Full time
IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday between 8am and 6pm. We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone. We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us. If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you'll be the first point of contact for colleagues across the organisation - helping them work smarter and more confidently with IT. This is a 360 service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, you'll: Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. Provide 1st and 2nd line support, using a modern ticketing system to handle incidents and service requests. Occasionally travel to different sites and schemes, so access to a car and flexibility are helpful. Collaborate with other IT teams and disciplines, gaining exposure to a wide range of technologies including Microsoft 365, Azure, Entra ID, and more. Contribute to service improvements and help shape how we deliver IT support. We work within ITIL-aligned practices, but what matters most is your ability to communicate clearly, stay resilient, and care about the experience of those you support. Whether you're early in your career or bringing previous experience, we offer a nurturing environment where learning is encouraged, and your contribution is valued. Formal qualifications are welcome but not essential - we're more interested in your curiosity, adaptability, and commitment to great service. Salary The spot salary for the IT Service Desk Advisor post is £30,216 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience working in a busy IT environment, providing customer-facing technical support. Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. Experience in developing training materials or documentation to support user education. Valid driving licence and access to a car for work purposes. Flexibility to work at different locations and occasionally outside of normal office hours. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 24th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 29th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Technical Support Engineer, IT Technical Services Analyst, IT Helpdesk Support, IT Tech Support Engineer, IT Helpdesk Technician, IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Helpdesk Engineer, Network Support, Network Administration, Systems Administrator, etc REF-
The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/ 3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. Assist in setting up and maintaining hardware, software, and network systems. Deliver excellent customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should have: Experience in providing technical support within a professional environment. Microsoft Office 365 Active Directory, Azure Active Directory Windows 10/ 11 Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP Familiarity with using ticketing systems to manage IT requests. Job Offer 31 days of annual leave, including bank holidays. Access to mental health first aiders and mindfulness apps. Free on-site parking and discounted rates for electric vehicle charging. My Benefits app for additional perks and discounts. An inclusive company culture and supportive HR policies. This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!
17/10/2025
Full time
The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/ 3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. Assist in setting up and maintaining hardware, software, and network systems. Deliver excellent customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should have: Experience in providing technical support within a professional environment. Microsoft Office 365 Active Directory, Azure Active Directory Windows 10/ 11 Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP Familiarity with using ticketing systems to manage IT requests. Job Offer 31 days of annual leave, including bank holidays. Access to mental health first aiders and mindfulness apps. Free on-site parking and discounted rates for electric vehicle charging. My Benefits app for additional perks and discounts. An inclusive company culture and supportive HR policies. This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!
IT Infrastructure and Security Engineer - Leeds / Hybrid, 3 days per week from home £45,000 - £55,000 + bonus, 37-hour work week and great benefits This successful company with multi-billion-pound yearly turnover are on the market for a skilled Infrastructure and Security Engineer to join their established IT team in Leeds. As an Infrastructure and Security Specialist, you will implement, maintain and secure their multi-site core IT Infrastructure. You will have proven experience in IT operations, system administration or cyber security as this role will cover both on-premises and cloud environments, ensuring systems are reliable, secure, and aligned with business needs.As an Infrastructure / IT Security Engineer, you will be resilient and adaptable, due to the varied nature of the work within this role. You will be expected to identify opportunities to modernise, streamline, and improve infrastructure services. It will be your responsibility to work alongside your IT colleagues to ensure a secure, efficient, and resilient IT environment.The role will be hybrid, with the expectation of a few days per week based in Leeds. Package: Bonus potential 37-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Desired technical skills: Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Azure) Windows Server/Active Directory, Networking fundamentals (DNS, DHCP, VPNs, firewalls). Security tools, vulnerability management, and incident response Security technologies (firewalls, IDS/IPS, SIEM, vulnerability scanners) Familiarity with Microsoft Defender and Mimecast. Strong analytical and troubleshooting skills across complex IT environments. Experience of Compliance, IT Governance, Change Management etc Any relevant professional certifications would be desirable. The company have an excellent reputation within their sector and have shown consistent growth since their inception. Last year, they posted several hundred million pounds profit and will be planning to expand the team in the coming months.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible.Contact - Scott MurrayErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure and Security Engineer, Cyber Security Analyst, IT Infrastructure Engineer, Infrastructure Specialist, 3rd Line Engineer, Security Operations, Infrastructure Specialist. Commutable from Leeds, Selby, Barnsley, Wetherby, Wakefield, Harrogate, Bradford, York, Hessle, Doncaster Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
17/10/2025
Full time
IT Infrastructure and Security Engineer - Leeds / Hybrid, 3 days per week from home £45,000 - £55,000 + bonus, 37-hour work week and great benefits This successful company with multi-billion-pound yearly turnover are on the market for a skilled Infrastructure and Security Engineer to join their established IT team in Leeds. As an Infrastructure and Security Specialist, you will implement, maintain and secure their multi-site core IT Infrastructure. You will have proven experience in IT operations, system administration or cyber security as this role will cover both on-premises and cloud environments, ensuring systems are reliable, secure, and aligned with business needs.As an Infrastructure / IT Security Engineer, you will be resilient and adaptable, due to the varied nature of the work within this role. You will be expected to identify opportunities to modernise, streamline, and improve infrastructure services. It will be your responsibility to work alongside your IT colleagues to ensure a secure, efficient, and resilient IT environment.The role will be hybrid, with the expectation of a few days per week based in Leeds. Package: Bonus potential 37-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Desired technical skills: Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Azure) Windows Server/Active Directory, Networking fundamentals (DNS, DHCP, VPNs, firewalls). Security tools, vulnerability management, and incident response Security technologies (firewalls, IDS/IPS, SIEM, vulnerability scanners) Familiarity with Microsoft Defender and Mimecast. Strong analytical and troubleshooting skills across complex IT environments. Experience of Compliance, IT Governance, Change Management etc Any relevant professional certifications would be desirable. The company have an excellent reputation within their sector and have shown consistent growth since their inception. Last year, they posted several hundred million pounds profit and will be planning to expand the team in the coming months.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible.Contact - Scott MurrayErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure and Security Engineer, Cyber Security Analyst, IT Infrastructure Engineer, Infrastructure Specialist, 3rd Line Engineer, Security Operations, Infrastructure Specialist. Commutable from Leeds, Selby, Barnsley, Wetherby, Wakefield, Harrogate, Bradford, York, Hessle, Doncaster Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
17/10/2025
Full time
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
17/10/2025
Full time
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
17/10/2025
Full time
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
17/10/2025
Full time
We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £25k to £29k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You'll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems - with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
17/10/2025
Full time
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You'll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems - with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
Title : IT Systems Analyst (Contract) Fully on-site ; must be a car driver Location : Braintree Salary: Guide; £300 - £400 per day depending on experience Contract Length 2 Months - Immediate start! Please note; you must be within a 45 minute commute by car to the location as our client is only accepting applications from those who meet this criteria. They will not accept application from those willing to relocate for the duration of the contract. You must have full rights to work in the UK. This role is full time in the office. We are seeking a versatile and proactive IT Systems Analyst (Contract). This role spans 1st to 3rd line support, with responsibilities ranging from endpoint management to application troubleshooting and network diagnostics. The ideal candidate will be hands-on, adaptable, and capable of working independently across a broad range of technologies. Key Responsibilities: Provide 1st to 3rd line support for end users across multiple sites and remote locations. Manage and support Windows 11 endpoints. Manage and support Android and iOS mobile devices. Application support for construction-specific software (e.g., AutoCAD, Revit, project management tools). Monitor and maintain network infrastructure, including switches, firewalls, and VPNs. Collaborate with internal teams and third-party vendors to resolve complex technical issues. Document processes, configurations, and resolutions in the IT knowledge base. Assist with onboarding/offboarding processes and hardware provisioning. Essential Skills & Experience: Proven experience in a broad IT support role, engineering or construction sector experience an advantage but not essential. Strong knowledge of Windows 11, Active Directory, and Microsoft 365. Experience with mobile device management tools (e.g., Microsoft Intune, Knox). Familiarity with construction industry applications or willingness to learn quickly. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Excellent troubleshooting and diagnostic skills across hardware, software, and network layers. Strong communication and documentation skills. Desirable Skills: Experience with Azure AD, Group Policy, and PowerShell scripting. Knowledge of cloud-based infrastructure and SaaS platforms. Exposure to ITIL practices and service desk ticketing systems (e.g., Freshservice, ServiceNow). Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or similar. Additional Information: Must be eligible to work in the UK. Driving license and access to a vehicle may be required for site visits. Occasional out-of-hours support may be necessary. Additional Notes: Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing. Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.
17/10/2025
Full time
Title : IT Systems Analyst (Contract) Fully on-site ; must be a car driver Location : Braintree Salary: Guide; £300 - £400 per day depending on experience Contract Length 2 Months - Immediate start! Please note; you must be within a 45 minute commute by car to the location as our client is only accepting applications from those who meet this criteria. They will not accept application from those willing to relocate for the duration of the contract. You must have full rights to work in the UK. This role is full time in the office. We are seeking a versatile and proactive IT Systems Analyst (Contract). This role spans 1st to 3rd line support, with responsibilities ranging from endpoint management to application troubleshooting and network diagnostics. The ideal candidate will be hands-on, adaptable, and capable of working independently across a broad range of technologies. Key Responsibilities: Provide 1st to 3rd line support for end users across multiple sites and remote locations. Manage and support Windows 11 endpoints. Manage and support Android and iOS mobile devices. Application support for construction-specific software (e.g., AutoCAD, Revit, project management tools). Monitor and maintain network infrastructure, including switches, firewalls, and VPNs. Collaborate with internal teams and third-party vendors to resolve complex technical issues. Document processes, configurations, and resolutions in the IT knowledge base. Assist with onboarding/offboarding processes and hardware provisioning. Essential Skills & Experience: Proven experience in a broad IT support role, engineering or construction sector experience an advantage but not essential. Strong knowledge of Windows 11, Active Directory, and Microsoft 365. Experience with mobile device management tools (e.g., Microsoft Intune, Knox). Familiarity with construction industry applications or willingness to learn quickly. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Excellent troubleshooting and diagnostic skills across hardware, software, and network layers. Strong communication and documentation skills. Desirable Skills: Experience with Azure AD, Group Policy, and PowerShell scripting. Knowledge of cloud-based infrastructure and SaaS platforms. Exposure to ITIL practices and service desk ticketing systems (e.g., Freshservice, ServiceNow). Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or similar. Additional Information: Must be eligible to work in the UK. Driving license and access to a vehicle may be required for site visits. Occasional out-of-hours support may be necessary. Additional Notes: Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing. Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.
2nd Line Support Engineer - Mobile Device Management Location: Hatfield / Milton Keynes / Nottingham Type: Full-time onsite Salary: £30,000 - £35,000 We're looking for a 2nd Line Support Engineer - Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC). The Role As a 2nd Line MDM Analyst, you'll provide Mobile Device Management support using cloud-based tools. Key responsibilities include: 2nd line troubleshooting and incident resolution for MDM Policy management changes and basic policy troubleshooting Device enrolment, pushing policies, and OS configuration through MDM platforms Device wipes and reloads, software updates, compliance checks, and mobile application deployment You will primarily work with Apple Business Manager (essential), Android/Intune, and Workspace ONE environments. Experience with JAMF and Samsung KNOX is desirable. You'll work closely with 3rd line analysts and technical teams to ensure smooth MDM delivery and maintain SLA compliance. What You'll Need Proven experience in a 2nd line MDM / mobile endpoint support role Hands-on experience with Apple Business Manager, Android devices, and Workspace ONE Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting Familiarity with JAMF and Samsung KNOX (advantageous) Strong coordination, troubleshooting, and incident management skills Apply Now Apply to speak with VIQU IT in confidence or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting roles and opportunities.
17/10/2025
Full time
2nd Line Support Engineer - Mobile Device Management Location: Hatfield / Milton Keynes / Nottingham Type: Full-time onsite Salary: £30,000 - £35,000 We're looking for a 2nd Line Support Engineer - Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC). The Role As a 2nd Line MDM Analyst, you'll provide Mobile Device Management support using cloud-based tools. Key responsibilities include: 2nd line troubleshooting and incident resolution for MDM Policy management changes and basic policy troubleshooting Device enrolment, pushing policies, and OS configuration through MDM platforms Device wipes and reloads, software updates, compliance checks, and mobile application deployment You will primarily work with Apple Business Manager (essential), Android/Intune, and Workspace ONE environments. Experience with JAMF and Samsung KNOX is desirable. You'll work closely with 3rd line analysts and technical teams to ensure smooth MDM delivery and maintain SLA compliance. What You'll Need Proven experience in a 2nd line MDM / mobile endpoint support role Hands-on experience with Apple Business Manager, Android devices, and Workspace ONE Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting Familiarity with JAMF and Samsung KNOX (advantageous) Strong coordination, troubleshooting, and incident management skills Apply Now Apply to speak with VIQU IT in confidence or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting roles and opportunities.
Jobs - Frequently Asked Questions
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