1184 jobs found

An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a 1:1 environment Contribute to project tasks and assist with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team Awareness of cybersecurity best practices, MFA, and phishing prevention Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services

1st Line Support 6 - Month Contract Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £145 per day IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Job Title: Junior Technical Support Engineer Location: Enfield, North London Salary : 27,000 - 33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries. From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organisational skills in order to deal with tasks consummate with the position. It is imperative that candidates have good spoken and written English. The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion. About you Essential Good communication skills Strong desire to learn new technologies Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision Manage and monitor BE's ticketing system including support requests, access requests, etc. Desirable Some experience with installation and management of Server Hardware is preferable but not essential A minimum of 12-18 months experience in a Technical Support or similar role Work well in a busy team, being quick to learn and able to deal with a wide range of issues Ability to assess and prioritise faults and respond or escalate accordingly Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.

IT Engineer (2nd to 3rd line) London based The candidate will provide these services to the end customer: End-user device support (Windows/ desktops/laptops/ tablets) Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation 2nd and 3rd line support Candidates will need to have: AD/ Azure/ 365 1st to 3rd line skills Networking / trouble shooting / supporting non IT staff Has strong communication skills Work well under pressure For more information please apply asap Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job Purpose: Provide technical support and maintenance to the business and its customers. Implement and maintain server, network, and software configurations for cloud computing infrastructure (Microsoft Azure) with a focus on DevOps principles. Proactively identify, test, and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT services. Support business continuity, disaster recovery, backups, and restores. Manage Active Directory and M365 (Office 365, OneDrive, Azure, InTune), following best practice. Maintain IT documentation, security systems, and related software including firewalls and endpoint protection. Research and recommend innovative or automated solutions for system administration. Skills, Experience & Behaviours: Strong knowledge of Microsoft 365 / Azure and Active Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking concepts. If this role sounds like the ideal next step for you, please apply now with an up-to-date CV to be considered.

Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-

1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!

IT Support Engineer (Junior - 1st/2nd Line) Location: London (onsite) Duration: 3-6 months Rate: £150 per day (umbrella only /inside IR35) Scope of Work Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience in IT support (helpdesk, desktop, or field-based). Basic understanding of Windows 10/11, MS Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous.

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? We're on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You'll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on-premises solutions as part of our growing 2nd Line support team. This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are: A 1st Line Engineer looking to take the next step in your career Someone eager to reignite their IT career after a break Military personnel transitioning to a civilian career To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance. What you'll be doing: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using MDT & SCCM. Make sure the integrity of Active Directory Group Policies. Respond to customer queries. Take part in a 24/7 on-call rota, working one week in six. What you'll bring: Strong understanding of patch management and deployment. Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V / CCA-P certification. Experience with Windows 10 /11 upgrades and software packaging. MS MECM and UE-V administration experience. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full time, Permanent Location: Office Based 5 days a week in Gloucester Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Carolyne Salary: Up to £35K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

IT Support Administrator £28k - £33k Sailsbury - office based with travel to other sites required Our client in Salisbury is currently on the lookout for an experienced IT Support Administrator to join their IT department to meet the demands of a rapidly growing business and significant infrastructure projects. As an IT Support Administrator, you will serve as the first point of contact for the IT Technical Services Team. Main Duties & Responsibilities: Maintain the IT helpdesk system and address daily reported issues. Configure and manage desktops and laptops and perform builds for computers, laptops, mobiles, and tablets. Provide basic networking support and assist in maintaining and expanding physical and Wi-Fi networks across all business premises Support large infrastructure projects, offering key IT assistance in the office, offsite, and to remote workers, including those based internationally. Key Technical Skills & Competencies: Providing a 1ST/2ND line support Networking & Security: Fundamental knowledge of networking and network security principles. IT Support Desk: Experience in managing IT support desks and providing technical assistance. Active Directory: Basic knowledge and hands-on experience with Active Directory. Software & Hardware: Proficient in installing and configuring various software and hardware. System Security: Ensuring the security of systems, devices, and data. Key attributes: Able to work both independently and as part of a team Able to communicate technical matters effectively to colleagues, regardless of their technical knowledge and understanding Have a professional approach to work, respecting the roles of colleagues, clients and suppliers Both analytical and creative, with problem-solving, organisational and technical skills If your interested in this position please apply online or for more information please contact me on

Reference number: JR250469 Location: Hybrid working - home and our office near London Bridge Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : IT5A Salary: £73,300 - £77,050 per annum We are looking for a Technical Lead to join our team. Role Summary As a Technical Lead at Kaplan Professional UK, you'll play a pivotal role in ensuring the delivery of high-quality software solutions in a dynamic agile environment. Reporting to the Head of Development, you will be instrumental in bridging the gap between business requirements, technical design and delivery. Your responsibilities will cover systems analysis, software design and architecture, deployment and release planning, system optimisation and operational team support to deliver maximum value to our business and customers. You will act as the technical liaison among architects, business analysts, developers, and operational teams, advising on design feasibility and adherence to best practices and standards. Your role will also involve monitoring and improving development processes, ensuring software is built to high standards and design principles, and troubleshooting technical issues. A focus on high-availability, security, and interoperability, particularly through cloud technologies, will be essential. We are looking for someone with extensive experience in Microsoft development and database technologies, agile methodologies, working alongside offshore development teams. This is an excellent opportunity for someone who may be currently working as a Technical Lead, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role You will bring extensive experience in software development, particularly within the Microsoft technology stack, and a strong understanding of agile methodologies. Your track record in leading and mentoring development teams, both onshore and offshore, will be crucial. You possess a deep knowledge of CI/CD pipelines and web content management systems, ensuring secure and efficient software delivery. Your ability to troubleshoot complex issues and implement preventative measures, along with a commitment to maintaining high standards and best practices, will be essential in driving our projects forward. Skills & Experience Expertise in C#, .NET Framework, .NET Core, and JavaScript Experience with web content management systems such as Sitefinity and WordPress. Familiarity with various architectures: microservices, service-oriented, distributed, monolithic, and client-server. Proficient in Agile methodologies like Scrum and Kanban. Experience in Secure Software Development Lifecycle (SSDLC) and DevOps delivery models. Skilled in CI/CD pipelines using Azure DevOps, Jenkins, and GitHub Actions. Experience with AWS and Azure cloud platforms. Knowledge of infrastructure technologies: load balancers, firewalls and DNS. Proficient in containerisation and infrastructure as code with Docker, Kubernetes, and Terraform. Understanding of web application security standards (OWASP Top 10, CWE). Familiarity with security standards like ISO27001, PCI, SOX, and PII. Proficient with testing tools such as Selenium and JMeter. Ability to establish and refine test strategies: unit, acceptance, regression, security, and performance testing. Experience with AI tools and platforms, specifically Azure OpenAI and Gemini. Skilled in stakeholder management, vendor collaboration, and executive communication. What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Friday 31st October 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Position: Senior ICT Consultant Location: Milton Keynes Salary: 30,000 - 35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Windows 11 Deployment Engineer 6 month contract My client is looking for a Windows 11 Deployment Engineer that will be responsible for a laptop refresh project around Windows 11: The successful candidate will not only be able to carry out this laptop refresh efficiently but also be able to offer 1st line support when required, to ensure all end users are set up and monitoring no issues occur. The Deployment Engineer would have experience with Intune, SCCM, Laptop Refreshes, rolling out the new laptops to end users. Deployment Engineer Requirements: Proven experience with Windows 11 Laptop Refreshes Skilled in deploying laptops Previous experience working with end users on post-deployment support. Comfortable working on-site 5 days a week Experienced with Intune, SCCM, and Autopilot Willing to take on both deployment and support tasks Confident in troubleshooting and resolving issues The Deployment Engineer will be required to work onsite 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30, 37.5 hours per week. As an IT Support Technician, you ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We re looking for someone who s technically capable, customer-focused, and eager to learn. You ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1 2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Junior 1st Line IT Engineer Bewbush, Crawley IT Managed Services 24,000 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Westgate on Sea, Kent. You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of 24,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a on a Infrastructure Engineer on a Permanent basis based in London Barbican. Hybrid model of work - 3 days in the office and 2 days at home. Role overview: The Infrastructure Engineer plays a key role in supporting the organisation's IT strategy and digital transformation objectives. This position is central to driving the adoption of modern technologies while ensuring infrastructure remains secure, resilient, and aligned with business goals. The role requires a proactive approach to technology trends and continuous improvement across the IT estate. Key Duties: Configure, monitor, and maintain network infrastructure and ensure network security. Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies. Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems. Monitor and maintain the Microsoft cloud environment. Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions. Deliver planned and ad-hoc IT projects within established frameworks. Create and maintain all IT documentation. Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score. Support implementation of business process improvements. Review and suggest enhancements to current procedures. Make independent decisions aligned with departmental and strategic IT objectives. Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence. Qualifications & Experience Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes. A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals). Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC) , CompTIA, or ITIL/AXELOS. Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP). Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines. Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance. Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools. Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services. Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access. Open to adopting new tools, technologies, and methodologies. Clear in both verbal and written communication; confirms understanding when conveying information. Package: Competitive salary Private Medical Healthcare Cash Back Plan Life Assurance Excellent annual leave Employee Assistance Programme Pension Maternity and Paternity pay Other discounts and company benefits

2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest in your future? Are you someone who thrives in a fast-paced, client-facing support environment? * To apply - You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required - You MUST also live in Cornwall or be prepared to relocate there.* Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: UK MSP background - ESSENTIAL Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer sites Eligible for BPSS clearance This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you. Call Tim Davey or apply online for a fast response 2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000

Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!