5 jobs found

IT Service Desk Manager (Contract) Inside IR35 - 3-6 Months contract SC Security Clearance required £290-£310/Day Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage for critical incidents. Essential Skills & Experience Demonstrable experience managing an ICT Service Desk or Helpdesk function. Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Proficiency in monitoring and reporting on service performance. Familiarity with ITIL principles and service management processes. Desirable Qualifications ITIL Foundation or higher certification.

SC Cleared Infrastructure Architect - INSIDE IR35 - Rate circa 650 per day - Nearly fully remote The Infrastructure Architect will work with teams to provide detailed designs and guidance on various aspects of infrastructure solutions. The role is responsible for producing high level and low level designs, and providing guidance and support for transition, transformation and delivery on a variety of initiatives such as SAN migrations, data centre moves, server based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. Key responsibilities include: To be responsible and accountable for the design of an integrated technical solution across all streams of a project or small programme To understand the technical problems, challenges and complexities that exist within each stream or area of a programme and be able to manage and/or liaise with other technical stream leads to arrive at an integrated technical solution that meets the business requirements. Promote co-operation, and where necessary, coach and facilitate co-ordination of all technical streams leaders of a programme to achieve the successful delivery of an integrated technical solution. Identifies, understands and quantifies technical risk and advises on strategies to mitigate that risk. Support the project / programme manager in understanding the technical risks, dependencies and issues that exist, be able to quantify these and the impact that they may have on the project / programme. Ensures that all the agreed business requirements to be satisfied by the project are implemented in the overall solution, are traceable and are compatible with the project's technical architecture. Support the Solutions Architect to develop and enhance standards, policies/guidelines whilst driving adoption of standards. Perform audits, peer reviews and due diligence as required. Leverage and influence change programmes to develop/enhance the standards, policies/guidelines whilst driving adoption of standards. Key Skills, Qualifications and Experience Current and active SC Clearance Excellent communication skills, including presentation experience. Exceptional writing skills, including documenting solution architectures and support information. Strong customer service focus and attention to detail. Ability to travel once or twice a month Demonstrable experience reviewing and creating design documents as a subject matter expert for infrastructure solutions. Technical design, configuration, and implementation expertise within large-scale Transformations and Migrations. Strong knowledge and demonstrable experience with infrastructure architecture, implementation and support expertise. Expert technical and technical leadership skills. Technical risk identification and management. Planning and management of technical infrastructure tasks. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

The Job on Offer This Capgemini SC Cleared Front End Developer role puts software engineering and professionalism at the heart of delivery. As part of the Web Platforms Team in our Digital Customer Experience unit, you'll help us produce web platforms for a range of enterprise clients. All your close colleagues will be first and foremost engineers - technical experts who love using Open Source to create complex content management, digital marketing, and e-commerce solutions. Your Role This is a challenge for a Front End Developer, capable of leading the development and delivery of engaging mobile, tablet and desktop web experiences for our ambitious clients. Work as part of agile development teams to deliver robust, engaging and usable solutions Take personal responsibility for components' technical delivery - collaborative with senior developers and architects to design robust, scalable technical solutions. Continually improve our front end development teams' development processes, practices, tools and techniques. Share your knowledge and experience with colleagues, helping the team to grow their skills. Work with clients and internal teams to develop new opportunities and open source projects and initiatives. Your Profile Holding a current SC Clearance status is required In depth experience of HTML5, CSS3, object-orientated JavaScript and large JavaScript applications. Comprehensive experience of at least one modern JavaScript framework, such as Angular, React, Ember or Backbone. Experience of integrating with third-party APIs Experience using SASS or another CSS pre-processor. Practical knowledge of using Grunt, Gulp or similar tools to automate tasks. Version control software (Git) expertise, and a deep understanding of web standards, accessibility and best practice. A portfolio with examples of responsive design and multiple browsers Demonstrable experience in Test Driven or Behaviour Driven Development. Experience of working in agile teams, and delivering optimised integrated web solutions. We're also using the following technologies and patterns, it would be great if you had experience in some of these- Building native mobile apps using React Native, Hybrid apps, or natively on iOS or Android Contentful, and other headless content management and e-commerce platforms Microservice, and API based, development experience, including designing and implementing REST and GraphQL APIs, and understanding API security patterns Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want

The job on offer Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable; and assisting with Problem, Project and NSR Tasks assigned to the Desktop Support Team. The individual will also support Testing for the Evergreen Desktop service. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence. Your role • Second Line responsibility for resolving Incidents to SLA • Requests/IMACs completion to SLA • Escalations - responsibility to be below 2%, per Incident per month • CSATs for Incidents handled to over 4.5 out of 5 per month • Pro-active communication with the Service Desk and Level3 Teams, leading to efficient resolutions and completions • Undertaking Project Tasks in support of both internal and external Project Managers • Completing Problem Tasks to KPI • Undertaking NSR Tasks to agreed timescales • Effective Customer handling • Keeping the EUS Lead Group informed of any IT concerns escalating as necessary Your profile • Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration and registry settings • Desktop hardware architecture - predominately HP desktop and laptops • SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration • Active Directory - basic administration, User configuration • Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting and batch Files • Security - disk encryption using bit locker, NTFS permissions and shared folder security • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) especially Incidents and Requests Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want