100 jobs found

IT Technician (1st and 2nd Line Support) Chester-le-Street - 5 days per week ONSITE 3 month Contract - £20 per hour(Umbrella) One of my national clients' is looking for 2 IT Technicians to join their team on a 3 month basis. The role will be based fully onsite, 5 days per week(Monday-Friday). Key Skills and Responsibilities You will be an experienced IT Engineer, comfortable providing 1st and 2nd Line support. This role does involve working within the helpdesk, therefore you will be confident in supporting end users remotely. Technically you will have experience of supporting within a M365 environment. You will be a team player, ready to hit the ground running and assist in the triage of new and backlogged tickets. Next Steps If you are interested, please submit your updated CV today to be considered. The client is looking for an immediate start, to those who can start w.c 27th October would be preferred.

Job Title: Senior IT Technician Location: Pencoed,Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required - travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

Do you work in a school and ever called a service desk or helpdesk, with an education data query and thought, I'd love that job helping out other schools colleagues? Or maybe you feel there is more to life than managing a schools admin and accuracy but want to stay involved in the sector Or maybe you have such a strong understanding of SIMS.net, Arbor or Bromcom that you feel you can train others and make a real difference to your colleagues and schools/academies? If this strikes a chord with you then get in touch ESP is recruiting for an MIS accredited team supporting schools across the UK from their offices in Hull. It is principally a service desk role, so logging and responding to calls from schools on a variety of data issues from technical to user training, as well as giving the opportunity to specialise in certain areas and/or training. Our client will consider someone who could start at 1st line, IE a basic understanding of school admin up to a 2nd line level IE you would already have a strong knowledge of modules like exams, timetabling or assessment. You could already be a schools administrator, schools secretary, ICT technician, data manager, a Bursar, school business manager or software specialist. Knowledge of sims, arbor or bromcom from a user's perspective is strongly preferred although good understanding of systems and the desire to be trained up would be good as an alternative This could be suitable for someone who wants an all year round full time role, or part time /reduced hours or term time only. Core hours are 8.30-4.30 but there could be some flexibility here.

Job Title: IT Support Engineer Location: Rotherham, South Yorkshire Salary: £30,000 - £35,000 plus Private Healthcare, Car Allowance, Private Pension Scheme, 25 Days Holiday Bank Holidays, and more We're working with an innovative manufacturing company in Rotherham that is looking for an experienced IT Support Engineer to join their internal IT team. This role is ideal for someone with strong technical support skills who wants to be hands-on across infrastructure, systems, and user support. You'll play a key role in maintaining and developing IT systems while also contributing to digital transformation and IT improvement projects. Key Responsibilities: - Provide 1st Line and 2nd Line IT Support across hardware, software, networks, and end-users - Troubleshoot and administer Windows 10/11 and Windows Server environments - Manage Active Directory, Group Policy, and Microsoft 365 (Teams, Exchange, SharePoint, OneDrive) - Deliver IT support for desktops, laptops, printers, mobile devices, and telephony - Handle user account administration, password resets, onboarding/offboarding - Assist with IT projects including hardware refresh, system upgrades, and infrastructure improvements - Monitor and maintain IT systems performance, escalating to senior engineers and 3rd parties when required Technical Environment Includes: - Windows 10/11, Windows Server, Active Directory, Group Policy - Microsoft 365, Teams, SharePoint, Exchange, OneDrive - Networking (TCP/IP, DNS, DHCP, switches, routers, firewalls) - Endpoint security, data backup, disaster recovery tools This is an excellent opportunity for an IT Support Engineer in Rotherham who wants to broaden their technical exposure and develop their career within a fast-moving, innovative manufacturing environment. You'll gain experience across a wide technical stack, with career progression routes into Systems Administration, Infrastructure Engineering, or IT Project Delivery. Key Words: IT Support Engineer Rotherham, IT Jobs South Yorkshire, IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk Jobs, Desktop Support, Internal IT Support, Microsoft 365 Support, Active Directory Jobs, Windows Server Support, Networking Jobs Rotherham, Infrastructure Support, IT Jobs in Manufacturing

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday hours per week. As an IT Support Technician, you'll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You'll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We're looking for someone who's technically capable, customer-focused, and eager to learn. You'll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1-2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of £28,000 - £30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

The Support Technician will provide IT technical support and ensure the availability of ICT systems, Services and Telephony across the College Group. You'll provide 1st line and 2nd line ICT support to all employees and supported clients including assisting with day-to-day escalations and investigating complex problems or repeat failures. Providing a quality customer focused service, you'll ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System and liaise with the Senior Support Technician in relation to issues on software or the network. Maintaining the smooth and efficient operation of end-user computer equipment (including desktop and mobile devices), you will maintain audio-visual equipment, printers and scanners and install and configure client-based hardware and software to agreed timescales. This role would suit someone who has detailed experience of Microsoft Office and someone who has experience in computer hardware/software installation, audio-visual technology and printer technology. We'd also like you to have experience in diagnosing issues in a PC/MAC environment and be able to work independently, without supervision and as part of a team. Results focused and with a positive 'can-do' attitude, you'll have excellent problem-solving skills and be able to build credibility with managers, understanding the business need. An understanding of network technology such as routers and switches is desirable, as is knowledge of network topologies and services and of Microsoft Active Directory. This role is based at Kingston College but you will cover all STCG sites. Closing date for the return of completed applications is 27th October 2025. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team. This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools. What's on Offer? Competitive salary (Up to £30K) and pension scheme Support for learning and development, including training and certification opportunities Dynamic and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide first-line technical support for hardware, software, SaaS applications, and network-related issues Support onboarding and offboarding procedures, including device provisioning and account setup Maintain and update accurate documentation of support issues, solutions, and processes Escalate more complex or unresolved issues to the 2nd/3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong communication and interpersonal skills Well-organised, with the ability to prioritise and manage multiple tasks A customer-first mindset and a willingness to learn Desirable: Experience with Microsoft 365, Google Workspace, or cloud-based platforms Exposure to MDM solutions (e.g. Intune, JumpCloud) IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications) What's Next? If you're looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.

IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday between 8am and 6pm. We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone. We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us. If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you'll be the first point of contact for colleagues across the organisation - helping them work smarter and more confidently with IT. This is a 360 service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, you'll: Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. Provide 1st and 2nd line support, using a modern ticketing system to handle incidents and service requests. Occasionally travel to different sites and schemes, so access to a car and flexibility are helpful. Collaborate with other IT teams and disciplines, gaining exposure to a wide range of technologies including Microsoft 365, Azure, Entra ID, and more. Contribute to service improvements and help shape how we deliver IT support. We work within ITIL-aligned practices, but what matters most is your ability to communicate clearly, stay resilient, and care about the experience of those you support. Whether you're early in your career or bringing previous experience, we offer a nurturing environment where learning is encouraged, and your contribution is valued. Formal qualifications are welcome but not essential - we're more interested in your curiosity, adaptability, and commitment to great service. Salary The spot salary for the IT Service Desk Advisor post is £30,216 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience working in a busy IT environment, providing customer-facing technical support. Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. Experience in developing training materials or documentation to support user education. Valid driving licence and access to a car for work purposes. Flexibility to work at different locations and occasionally outside of normal office hours. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 24th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 29th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Technical Support Engineer, IT Technical Services Analyst, IT Helpdesk Support, IT Tech Support Engineer, IT Helpdesk Technician, IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Helpdesk Engineer, Network Support, Network Administration, Systems Administrator, etc REF-

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment. Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support tickets using the internal system Troubleshoot hardware, software, and network issues in a timely manner Ensure clear communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks and work efficiently under pressure A professional and customer-centric approach to support This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.

Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft's Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices. Overview: To act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Responsibilities: To provide a professional and personal first point of contact to customers for their IT support queries. Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts. Troubleshooting issues and logging them in the company ticket system. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed. Escalate relevant and more complex work to the 2nd line Helpdesk Technicians. Undertake simple maintenance tasks for monitored systems. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers. Installing software and building computers for customers. Take on ad hoc project work as directed by the IT Helpdesk Manager. Desirable skills: A strong personal interest in IT and computing. Hands on experience in general computing and IT services. Previous experience in a customer facing role. General understanding of PCs, servers, email, telephony, and Backup. Experience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365. Good technical knowledge. Excellent customer service and communication skills. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm. Benefits: Pension. Private medical on completion of probation period. 25 days annual leave. Employee of the quarter prize £500. Employee of the year prize TBD. Free snacks and drinks. Retail, entertainment and gym discounts. Bike to work. Season ticket loans. Future prospects: On successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas and/or management level IT . About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London. This role will involve working onsite at client premises with travel to clients mainly within the London zones 1 - 6. SALARY: £34,000 per annum + with up to £5,000 Bonus + Benefits (see below) LOCATION: London (travel to client sites within London zones 1 - 6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills. Working as an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk / Service Desk Team providing remote support to customers. This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities. DUTIES Your duties as the Onsite Desktop Support Engineer / 2nd Line Technical Support Technician include: Provide Deskside technical support to end users. Log and classify incidents and requests raised in person or via the company's ticketing system Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter and leaver process with software and hardware requirements Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Ensure you are visible on-site. Be the ambassador for the company at all times, promoting the value of the onsite service Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company's service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company's processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional client-facing skills, including the ability to communicate effectively and explain technical concepts to non-technical users Excellent written and verbal communication skills Strong troubleshooting skills with the ability to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications (sponsored by the company) Personal development time (with the use of Pluralsight training platform) Wide range of company benefits 23 days holiday when you start, plus bank holidays, then earn additional days with years of service Day off on your birthday And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13937 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

1st Line / 2nd Line IT Support Analyst 3 month contract £150 - £175 /day Inside IR35 Based in Havant, Hampshire (Full time on site) IT Support Analyst, is required for a leading organisation for a 3 month contract, paying from £150 - £175 / day (inside IR35). Working withing the IT support and IT infrastructure team, the IT Support Analyst will be providing 1st line / 2nd line IT support both deskside and via the IT service desk to users across the organisation. You'll be supporting across Office 365 and some of the wider Microsoft 365 suite - Azure AD, SharePoint, Teams, Intune as well as Windows Server. What's in it for you? Rate : £150 - £175/day IR35 Status : Insite IR35 Location : Based full time on site in Havant, Hampshire. Duration: 3 months Tech : Office 365, Windows Server, Microsoft 365 suite - Azure AD, SharePoint, Teams, Intune What you'll be doing: Providing 1st Line / 2nd Line support to users Desktop support, Service Desk support Hardware support, software support What you'll need: Strong 1st Line / 2nd Line Support experience Strong experience in supporting Office 365 and some of the wider Microsoft 365 tech stake Experience in Azure AD Excellent communication and stakeholder engagement skills This position would suit a 1st Line Support Analyst / 2nd Line Support Analyst / Support Engineer / Desktop Engineer / IT Technician / Service Desk Analyst / Helpdesk Analyst / Helpdesk Support / Service Desk Support Engineer, who has strong 1st line / 2nd line support experience. To be considered for this role, you must be eligible to live and work in the UK.

IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support the wider IT support function. Required Skills & Qualifications: Previous experience in a technical IT support or helpdesk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to manage and prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles. Candidates will be required to have a full uk driver's licence If you are interested in this position please apply online or for more information please contact me on

Role: IT Support Specialist 1st line & 2nd line support Salary: Up to £30K Location: Chesterfield Hybrid: Option for work-life balance Overview: We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies. Key Responsibilities: Serve as the first point of contact for IT queries via phone and helpdesk ticketing system. Diagnose and resolve technical issues with hardware, software, networks, and peripherals. Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment. Provide support for Microsoft 365, Windows, and other common business applications. Perform user administration on Active Directory and other relevant platforms. Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs. Utilize remote-control software tools to diagnose and resolve faults. Document and maintain IT Help Desk policies and procedures. Assist with business and transformation projects, liaising with international technical teams. Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets. Working Environment: Reporting to the IT Service Manager within a matrix organisation. Based at the UK Head Office with a UK-based IT team of six. Occasional travel required to support depot IT requirements in the UK and potentially internationally. Experience & Skills Functional: experience within an IT support function or relevant degree. Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications. Experience with mobile hardware and software (Android). Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM). Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified. Familiarity with cloud-based solutions and operations. Desirable: understanding of compliance, audit, or regulatory requirements. Ability to manage workload under pressure and meet tight deadlines. Personal: Strong interpersonal and stakeholder management skills. Excellent verbal and written communication across all business levels. Effective planning and organisational skills with the ability to prioritise conflicting tasks. Analytical and problem-solving mindset. Physical ability to handle IT equipment as required. What's in it for you: Great Working Environment Career development in a leading energy brand Hybrid working Performance rewards Supportive team culture Cycle to work scheme Enhanced pension contributions Enhanced holidays Enhanced Maternity leave Private healthcare

IT Support Technician On-site - Huntingdon Full-time Permanent UK Driving License Preferred Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team. In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field. Key Responsibilities: Act as the first point of contact for users via phone, email, and in person Troubleshoot and resolve a wide range of hardware, software, and network issues Log, manage, and track support tickets through our helpdesk system Escalate more complex issues to 2nd Line support when required Set up and configure new laptops, desktops, mobile devices, and user accounts Support office equipment such as printers, scanners, and VoIP phones Assist with system updates, patches, and IT asset management Maintain accurate documentation of processes and procedures What We're Looking For: Previous experience in a 1st Line IT Support role (minimum 1 year preferred) Strong troubleshooting skills for Windows OS, Microsoft 365, and common hardware Excellent communication and interpersonal skills A logical, methodical approach to problem-solving Willingness to learn and take on new challenges, including some 2nd Line tasks Ability to work independently on-site and collaborate with remote IT team members Desirable Skills: Exposure to Active Directory, Azure, or basic networking Experience supporting cloud-based systems and remote users IT qualifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus) What We Offer: A supportive and collaborative team environment Opportunities for training and career development Competitive salary (dependent on experience) On-site parking and facilities at our Cambridge HQ If you are on the lookout for a new role or feeling stagnated then this could be the next opportunity for you! Apply now with your CV and let's arrange a call.

IT Support Technician Aldridge, Walsall £30,000 - £35,000 (DOE) plus, annual bonus and excellent benefits Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site. IT Support Technician Key Responsibilities: Acting as the first point of contact for customer IT issues. Triaging and managing tickets within a helpdesk system, Zendesk. Installing, configuring, and maintaining hardware and software across customer environments. Using remote monitoring and management tools to diagnose and resolve technical issues. Maintaining accurate technical documentation. Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments. Managing Microsoft 365 and cloud services (Azure, AWS). Configuring and supporting network infrastructure including routers, firewalls, and switches. Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions. IT Support Technician Skills & Experience: Strong experience with Windows 10/11 and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company van on occassion Experience with Mac OS. Experience with Zendesk. Knowledge of Draytek and WatchGuard firewalls. Monday - Friday, 09:00 - 17:00 (occasional out-of-hours and potential future on-call work) If this role is of interest, please contact James Aust for more information.

IT Technician (1st and 2nd Line Support) Chester-le-Street - 5 days per week ONSITE 3 month Contract - £20 per hour(Umbrella) One of my national clients' is looking for 2 IT Technicians to join their team on a 3 month basis. The role will be based fully onsite, 5 days per week(Monday-Friday). Key Skills and Responsibilities You will be an experienced IT Engineer, comfortable providing 1st and 2nd Line support. This role does involve working within the helpdesk, therefore you will be confident in supporting end users remotely. Technically you will have experience of supporting within a M365 environment. You will be a team player, ready to hit the ground running and assist in the triage of new and backlogged tickets. Next Steps If you are interested, please submit your updated CV today to be considered. The client is looking for an immediate start, to those who can start w.c 27th October would be preferred.

Job Title: Senior IT Technician Location: Pencoed, Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 9am to 5.30pm (flexible hours between 8am 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a Wow! About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we re looking for: Minimum 3 5 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme own a slice of the Purple Pie Day off for your birthday Day off for other life s milestones such as weddings, moving house, child s first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.