312 jobs found

Service Desk Analyst Peterborough - Hybrid after training is completed (4-6 weeks) 6-month contract (regularly extend) 37.5 hours per week - overtime available 15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis. Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.

Great opportunity available for an IT Support Analyst to join an award-winning Luxury Tour Operator in London, this role is to provide assistance to all IT users. The role as an IT Support Analyst is available on a hybrid basis. The purpose of this role is to be part of a proactive team of support staff responsible for delivering a high quality, customer-focused and professional service to all IT users. General Duties: Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department. Join the out of hours rota. Maintenance of relationships with third party suppliers and internal departments. Maintain and update skills and knowledge. Contribute to the establishment and maintenance of service level agreements and minimum service levels provided to other departments. Undertake such other reasonable tasks as may be required from time to time. The Job: Field incoming help requests from end users via telephone, e-mail, or Teams in a courteous manner. Liaise with IT 'customers' on reported faults to keep them updated on progress, fostering and maintaining effective working relationships at all times. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Prioritise and schedule problems. Escalate problems when unable to resolve to senior support staff and/or third-party suppliers. Perform post-resolution follow-ups to help with requests. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organisation. Perform hands-on fixes at the desktop level, including installing and upgrading software and installing hardware and configuring systems and applications. Perform preventative maintenance on workstations, printers, and peripherals. Provide basic training for staff in the use of IT Systems, including Business software, general applications, and hardware. Develop help sheets and frequently asked questions lists for end users. Skills Required: Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Good understanding of Server Operating Systems and Networking including some or all the following: Windows 2008/2012/2016 Server Administration, Linux Server administration, Active Directory, user account setup and administration, DHCP, IIS. Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities. Good understanding of IT hardware and network software systems including Dell laptop, desktop and servers, Apple Mac, PC, and notebooks. Hardware - switches, hubs, MFC Printers, printers, routers, wireless networking products and other peripheral equipment. Experience of supporting some or all of the following software applications: Photoshop, Adobe CS, Adobe Acrobat Personal Attributes: Customer focused. Effective communicator on the telephone and face to face. Team player. Enjoys taking on responsibility. The Package: Salary up to 27,000 London based - Hybrid Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to (url removed)

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to work across Gloucestershire sites. Hours: 37 per week (pro rata); may include shifts, weekends, or on-call cover. Travel: Some travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with tools such as Remote Desktop, Registry Editor, PowerShell, Active Directory, and Microsoft Office. Familiarity with change management processes and Windows Server administration. Knowledge of automation tools (PDQ, SCCM, Intune, scripting).

Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Building a sustainable tomorrow BAM UK & I are looking for a Senior Applications Developer to be hybrid from ether Camberley, Hemel Hempstead or Central London. We are looking for someone with an expertise in .NET and system integrations to join our Application Services Team. This role is pivotal in partnering with Business Functional Teams and Business Analysts to drive system enhancements, lead development initiatives, and contribute to strategic project delivery. Your mission • Provide technical and functional support for a portfolio of BAM applications built on the Microsoft .NET platform (Desktop and Web), including user training and guidance. • Design, configure, and develop solutions that align with business needs, following best practices and industry standards. • Demonstrate adaptability by embracing new technologies and managing shifting priorities while maintaining delivery timelines. • Develop and support system integrations to enable seamless data and process flow between various applications and platforms. • Lead end-to-end delivery of development projects, including planning, scheduling, testing, implementation, and post-release support. • Manage project timelines and deliverables, working closely with Agile Leads to ensure milestones are met. • Collaborate with Business Product Owners to align priorities and respond flexibly to evolving business requirements. • Produce comprehensive documentation, including User Guides, Functional Specifications, and Technical Documentation for all releases. • Stay current with emerging technologies, particularly within the Power Platform (including low-code solutions), and proactively recommend enhancements to stakeholders. • Contribute to a culture of knowledge sharing, promoting best practices and continuously improving tools, methodologies, and team capabilities. Who are we looking for? Who are we looking for? We are seeking a highly skilled and experienced Senior Applications Developer with deep expertise in .NET development and system integrations. The ideal candidate will bring a strong technical foundation, a collaborative mindset, and a passion for delivering high-quality solutions: Technical Skills: • Minimum of 5 years of commercial IT experience. • Extensive knowledge of ASP.NET (including Core), C#, MS SQL, T-SQL, Web APIs, HTML, JavaScript, React JS, and CSS. • Proven experience in application architecture and design, with a solid understanding of coding principles and best practices. • Background in application development and support, including deployment across environments. • Experience developing integrations using APIs and Web Services. • Proficiency in DevOps practices for application development and deployment. • Hands-on experience with scripting, report building, and automation. • Strong understanding of release management, quality assurance, and application lifecycle management for both in-house and third-party systems. • Experience developing secure software systems aligned with industry standards. • Proven track record of working in Agile environments, using frameworks like Scrum and Kanban. • Ability to collaborate effectively within cross-functional Agile teams, including Product Owners, Business Analysts, and Developers. Soft Skills & Collaboration: • Strong critical thinking and problem-solving abilities. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. • A proactive and customer-focused approach to resolving technical and process-related challenges. • Ability to translate functional requirements into technical specifications. • A collaborative and diplomatic working style, with a commitment to team success. • Capable of working independently and within a team, maintaining a strong focus on customer satisfaction. Education & Certifications: • A Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • Certifications in MS .net / SQL Server are a plus. • Certifications in Power Platform and/or Microsoft Dynamics 365 are a plus. • Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agile) are a plus What s in it for you? Joining BAM comes with a range of benefits and opportunities to support your career and well-being, including: • Competitive salary • Technical training and development to enhance your skills • Family-friendly policies to support work-life balance • Matching pension contributions • Private healthcare coverage • Life assurance for added security • 26 days of annual leave, plus: o 2 wellbeing days for self-care and mental health o 1 volunteering day to give back to the community Your work environment At BAM, we value flexibility and offer a hybrid working model, enabling you to work from both home and the office. Preferred office locations include Camberley (Surrey), Hemel Hempstead, and Central London, depending on team needs and personal preference. We are committed to fostering a diverse, inclusive, and supportive workplace where everyone is encouraged to bring their authentic selves to work. Our culture is built on respect, collaboration, and equal opportunity, ensuring that all talent is welcomed, valued, and empowered. You ll be joining a team that believes in belonging and growth where your voice matters, your contributions are recognised, and your wellbeing is prioritised. Join us on our journey to create a workplace where everyone thrives. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 11th November 2025 (We may close early due to high demand)

The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the team, based onsite Monday to Friday at their Eastleigh office. You ll be working as part of a talented Support team providing telephone, email and face-to-face support to around 600 users across 5 locations. Your key responsibilities will be: Supporting key business applications including email, phone, web browsers, Microsoft operating systems and Citrix Desktop Technical support for laptops, tablets, telephony, local servers, networks, cabling, printers and some office equipment, including scanners, photocopiers and video conferencing facilities What they re specifically looking for: Previous experience in a similar Service Desk / Desktop Support role Ideally experience within a professional services environment, a law firm would be beneficial, but not essential Great communication and customer service skills You ll be joining a really supportive and collaborative team helping them to maintain the exceptional levels of service they are known for providing to the firm. This is for an initial 6 week period. Candidates must be available to commence work on Monday 20th October and be available for 6 weeks.

IT Support Technical Analyst Desktop Support Manchester 30K- 36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions. Knowledge of mobile operating systems including both Android and iOS. Knowledge of Backup technologies and typical practices around data safeguarding. Understanding of networking fundamentals (LAN, WAN and Switches).

Business Analyst Application & Vendor Selection (Product Management Systems) - £500 per day - Outside IR35 - Hybrid - 3 Months initial contract We re seeking an experienced Business Analyst to support the selection and implementation of a new Product Management application for a global FMCG organisation. This role will play a key part in gathering requirements, mapping processes, and supporting vendor evaluation, while also contributing to the wider lifecycle management of business-critical applications. Key Responsibilities - Gather and document detailed business requirements for the selection and configuration of a new product management application. Map current and future-state processes across the product management lifecycle to support application selection and implementation. Provide IT input into the RFP process, working closely with procurement, internal stakeholders and vendors to ensure alignment and governance. Coordinate workshops, RFP demos, scoring sessions and stakeholder reviews to drive alignment across global markets. Develop and present a clear business case outlining ROI, benefits and the recommended approach for approval. Support testing and training activities, ensuring new applications and changes are adopted smoothly. Log, track and escalate issues with third-party vendors and internal teams. Maintain documentation and contribute to regular service and performance reviews. Support the full lifecycle roadmap for all critical non-SAP applications across global teams. Analyse proposed changes to assess their impact, feasibility and priority. Translate business requirements into functional specifications, ensuring global applications are updated accurately. Assist in change and release management, ensuring deployments are well planned and communicated. Troubleshoot application issues when needed, working with third-party vendors to ensure timely resolution. Skills & Experience - Proven experience as a Business Analyst, ideally focused on application or vendor selection. Prior exposure to FMCG or consumer goods environments highly desirable. Strong understanding of the product management lifecycle and related business processes. Solid understanding of application support, troubleshooting and lifecycle management. Familiarity with Windows Server and desktop environments; exposure to SQL or Oracle databases is an advantage. Strong communication, organisation and stakeholder management skills. Experience of working in a matrixed, global organisation and cross-functional teams. Knowledge of application architecture, roadmaps and best practice principles. Ability to identify and deliver business process improvements through technology. Excellent planning, problem-solving and analytical skills. Experience with Agile, Kanban or project management methodologies beneficial but not essential. A proactive, curious and collaborative approach, with a willingness to learn and grow within a global IT environment. This is a fantastic opportunity to play a pivotal role in a global product management transformation, influencing technology decisions that will shape business processes for years to come. You ll work closely with senior stakeholders across business and IT, helping to deliver a fit-for-purpose solution for a global Fast-Moving Consumer Goods (FMCG) organisations.

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions. Knowledge of mobile operating systems including both Android and iOS. Knowledge of Backup technologies and typical practices around data safeguarding. Understanding of networking fundamentals (LAN, WAN and Switches).

Technical Support Engineer - Hybrid Our client is urgently looking for an experienced Technical Support Engineer to join their team based in Farnborough, on a permanent basis. Please note, the role is hybrid, with 3 days per week on-site. You will diagnose and troubleshoot technical issues, install, and configure hardware and software, and provide timely customer feedback. Alongside the technical aspects, the position requires direct communication with stakeholders, as well as creating written documentation, requiring excellent written and verbal communication skills. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave (and additional leave), pension, casual dress code, enhanced parental leave, flexitime, hybrid working, private medical insurance, profit sharing, sick pay and many, many more perks! Technical Support Engineer - Key Skills: Proficient in computer networking concepts and troubleshooting techniques Strong background in software troubleshooting and IT support practices Experience with desktop support in a corporate environment Excellent customer service skills with the ability to communicate clearly and effectively Familiarity with multiple technologies, including networking, Data Centre, Security and Cloud Familiarity with web technologies and knowledge of HTML, CSS, and JSON Certification in industry-specific networks or relevant experience Excellent written and verbal communication skills Ability to work independently and as part of a team If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Analyst Technical Support Engineer - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)

Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection

Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection

Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection

Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection

Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection

Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

Infrastructure Analyst Location: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis, to start asap, for 3 months. Based in Eastleigh. To start asap, for up to 12 weeks Service Desk Analyst Pay Rate 14.88 to 15.62 dependent on experience Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required Working fully on site Based in Eastleigh Free parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation. Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained. Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met. Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate. Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals. Minimum 1yrs experience of working on a Corporate IT Helpdesk. Broad knowledge of general current IT issues. Will have a full, clean U.K. driving licence and access to a vehicle. Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care. Must be able to summarise verbal information and explain technical concepts in plain English. Must have experience or in-depth training in effective telephone use with a professional approach. Building Laptops Will have experience of working in an environment where accuracy and attention to detail are requirements of the role Proven Logical and methodical approach to work processes Experience of providing support and working collaboratively in a team environment. Experience of proactively pre-empting and resolving potential conflict situations. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.