Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
05/12/2025
Full time
2nd Line IT Support Engineer Ringwood (BH24) £32k-£35k Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won't just be resetting passwords - you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different - no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication - calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20-500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000-£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
05/12/2025
Full time
Location: Office based Leeds City Centre Salary: £34,000 - £37,500 a year Are you an experienced IT professional who thrives on building robust, secure, and scalable infrastructure? Our client is an award-winning law firm with a strong focus on technology and innovation. As they continue to invest in their infrastructure, they have an excellent new opportunity for an experienced Second Line Network Infrastructure Engineer to join their growing IT Operations Team.This is a hands-on role where you'll play a key part in keeping systems secure, resilient, and future-ready, helping the business deliver exceptional service with technology at its core.From day one, you'll be involved in important projects from planning to delivery, working across cloud, network, and server environments to ensure the IT operations are secure, efficient, and built to scale. What you'll be doing: Supporting Microsoft-based infrastructure and business applications Managing LAN/WAN networks, routers, and firewalls (Meraki, SonicWALL) Maintaining and evolving our Azure cloud platform and Citrix environment Leading infrastructure projects and implementing new technologies Monitoring systems, responding to alerts, and troubleshooting issues Maintaining network and endpoint security, including patching Participating in a paid on-call rota and monthly patching (paid as overtime) What they are looking for: At least 3 years' experience in IT infrastructure, systems administration, or cloud engineering Strong knowledge of Windows Server (2022/2025), Windows 11, and Active Directory Experience with Microsoft Azure, VMware, and Kubernetes Networking expertise (LAN/WAN, routers, firewalls) Hands-on knowledge of Linux (Ubuntu), SQL Server (2022), and MS Exchange (2019) Familiarity with Dell PowerStore or similar storage solutions How they work: A hands-on team that thrives on solving problems and making technology work smarter for the business. You'll collaborate with talented colleagues across IT and the wider business, working with modern platforms and tools to deliver secure, reliable, and high-performing systems.You'll thrive if you're curious about new technologies, enjoy taking ownership of projects, and want to see the real impact of your work in a fast-paced, growing organisation. Schedule: Monday to Friday, 8:30am to 4:00pmOccasional out-of-hours support (paid overtime) Leeds office You'll be based at their modern office in Leeds, conveniently located just off Junction 3 of the M621. For those driving, they offer free on-site parking, making commuting by car hassle-free. Also well connected by public transport, with major bus routes including the 2, 3, 24, 116, 200, 201, 202, 203, and X10 stopping right outside the office. Leeds Train Station is just a 10-minute walk away, and for those who prefer to cycle, they provide secure cycle storage. Rewarding your commitment and success, including: Lifestyle Rewards 35 hour working week 27 days of annual leave + bank holidays, as well as paid leave on your birthday and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days' worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Monthly and quarterly bonus based on attendance and punctualityDeath in service benefit: 6 times annual salaryIncome protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)My Staff Shop: access a range of discounts and savings at UK retailersTravel support: free parking, bus discounts and cycling facilitiesLeeds Credit Union: access to preferential ratesContributory pension scheme Personal Growth Rewards Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hoursProfessional qualifications: financial and study support Health Rewards Free gym membershipOn Site GP: access to a specialist prescribing GP who comes on-site fortnightlyVirtual GP: access to virtual 24/7 prescribing GP for you and your familyPhysiotherapist: access to a specialist physiotherapist who comes on site monthlyHealth cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your bestEmployee assistance programme: 24/7 helpline, including up to 8 free counselling sessionsEarly intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards Colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!Regular charity fundraising including fun games, street food, raffles, auctions and more
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives Support patching, vulnerability remediation, and security incident response activities to maintain secure environments Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency What you'll need to succeed: Experience supporting hybrid cloud environments (Azure and VMware) Strong understanding of automation, scripting, and configuration management tools Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc) Solid grounding in networking, identity, backup, and security principles Strong troubleshooting and analytical skills across infrastructure layers What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
05/12/2025
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives Support patching, vulnerability remediation, and security incident response activities to maintain secure environments Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency What you'll need to succeed: Experience supporting hybrid cloud environments (Azure and VMware) Strong understanding of automation, scripting, and configuration management tools Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc) Solid grounding in networking, identity, backup, and security principles Strong troubleshooting and analytical skills across infrastructure layers What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure. London / Hybrid - £55,000 - £65,000 Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work. Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK. Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues. Performing preventative maintenance, including daily/weekly checks. Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group. Ensuring that records are kept in line with company policy. Keep internal documentations and knowledgebase up to date and accurate. Work with third party vendors to resolve issues where necessary Essential: At least 5 years' experience in the following areas: colleague facing IT support role. building, configuring, and deploying desktops and laptops. user account administration in Active Directory and/or Azure AD Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi. Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365 Proficient knowledge of Microsoft OS 7-10 and Windows Servers Cloud, AWS, Azure PowerShell, Windows Server & Hyper-V Firewalls, Switches and Wi-Fi solutions Backup and recovery solutions Cyber security solutions. Microsoft Intune Technologies: Windows 10 MacOS Microsoft Office 365 Google Workspace (formerly G-Suite) Active Directory Antivirus products; McAfee, Sophos, Windows Defender Desktop and printer hardware including building and maintaining. This is an excellent opportunity to join an organisation that invests in its staff and technology.
05/12/2025
Full time
The Fortune group are recruiting for an Infrastructure Support Engineer to join our Fintech client covering 2nd / 3rd Line support to Microsoft Windows Infrastructure. London / Hybrid - £55,000 - £65,000 Working as part of the In House IT team, provide 1st, 2nd and 3rd line end user support to colleagues across the Group but with a focus on the UK covering BAU and Project work. Sourcing, management and provision of laptops, peripherals, and other devices for colleagues and the office in the UK. Own the UK office network and internet connectivity ensuring an always-on reliable service to colleagues. Performing preventative maintenance, including daily/weekly checks. Support and participate in the timely delivery of IT projects and initiatives both within the UK and across the Group. Ensuring that records are kept in line with company policy. Keep internal documentations and knowledgebase up to date and accurate. Work with third party vendors to resolve issues where necessary Essential: At least 5 years' experience in the following areas: colleague facing IT support role. building, configuring, and deploying desktops and laptops. user account administration in Active Directory and/or Azure AD Strong understanding of core networking concepts including IPv4, DNS, DHCP, LAN, and WiFi. Supporting of Windows Desktop & Windows Server, Active Directory, McAfeeAntivirus, Microsoft Office. O365 Proficient knowledge of Microsoft OS 7-10 and Windows Servers Cloud, AWS, Azure PowerShell, Windows Server & Hyper-V Firewalls, Switches and Wi-Fi solutions Backup and recovery solutions Cyber security solutions. Microsoft Intune Technologies: Windows 10 MacOS Microsoft Office 365 Google Workspace (formerly G-Suite) Active Directory Antivirus products; McAfee, Sophos, Windows Defender Desktop and printer hardware including building and maintaining. This is an excellent opportunity to join an organisation that invests in its staff and technology.
IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office) Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function. In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems. You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed. What you'll be doing Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools Coordinating and participating in vulnerability testing, security assessments, and remediation activity Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management) Operating and testing backup schedules, disaster recovery procedures, and restoration processes Monitoring systems and resolving issues proactively Managing software licensing across the business Delivering technical projects, upgrades, and migrations Overseeing patching, system maintenance, and lifecycle management Creating and maintaining documentation for systems, processes, and configurations Embedding security best practice across IT operations Acting as a technical liaison with external partners and suppliers This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology. To £45,000 + benefits.Interested? Send your CV now!
05/12/2025
Full time
IT Support Engineer (2nd/3rd Line) - Hybrid, Birmingham (3 days per week in the office) Are you an experienced IT Support Engineer who thrives on solving complex challenges and driving technical improvement? We're looking for a proactive and collaborative 2nd/3rd Line Engineer to join our client's expanding IT function. In this role, you'll act as a technical authority within IT support operations, providing an escalation point for the internal team while also supporting the delivery of key technology change across the business. You'll work with a wide range of modern technologies across on-premises and cloud environments, including AWS, network and security appliances, backup solutions, and core business systems. You'll partner closely with colleagues and external providers, so excellent communication skills are vital. A strong awareness of information security, risk, and best practice will underpin how you operate. You may also be asked to deputise for the Head of IT Services & Security as needed. What you'll be doing Providing 2nd/3rd line IT support in line with SLAs, covering connectivity issues, system outages, incident response, and critical upgrades Administering network, server, and security technologies, including firewalls, VPNs, and monitoring tools Coordinating and participating in vulnerability testing, security assessments, and remediation activity Implementing and managing cloud and on-premises infrastructure (Azure or AWS, virtualisation, identity, and access management) Operating and testing backup schedules, disaster recovery procedures, and restoration processes Monitoring systems and resolving issues proactively Managing software licensing across the business Delivering technical projects, upgrades, and migrations Overseeing patching, system maintenance, and lifecycle management Creating and maintaining documentation for systems, processes, and configurations Embedding security best practice across IT operations Acting as a technical liaison with external partners and suppliers This is a fantastic opportunity for someone who enjoys responsibility, variety, and being at the heart of supporting and improving business-critical technology. To £45,000 + benefits.Interested? Send your CV now!
3rd Line Support Engineer / Senior Infrastructure Engineer Job Type: Full-time, Permanent Location: Huntingdon, Cambridgeshire Our client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The Role You will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure. Final escalation point for complex and business-critical incidents Advanced troubleshooting across Microsoft 365, Windows Server, and Active Directory Design and manage cloud environments across Azure, AWS, and Google Cloud Lead virtualisation platforms including Hyper-V and VMware Own high-level networking, firewalls, VPNs, VLANs, and Wi-Fi Lead infrastructure upgrades, migrations, security improvements, and cloud projects Produce technical documentation and mentor 1st and 2nd Line engineers What You'll Bring Proven experience in a 3rd Line or Senior Infrastructure role Strong Microsoft 365, Windows Server, and cloud infrastructure expertise Advanced networking and virtualisation experience Backup, resilience, and disaster recovery knowledge Excellent communication and stakeholder management skills Proactive, improvement-focused mindset Full UK driving licence required Benefits Competitive senior-level salary (DOE) 25 days annual leave + increases with service Employee perks via Perkbox 24/7 GP access + EAP Funded training and certifications Cycle to Work & Electric Car schemes Free on-site parking Experience Required : 4-5+ years in 2nd/3rd Line or infrastructure roles
05/12/2025
Full time
3rd Line Support Engineer / Senior Infrastructure Engineer Job Type: Full-time, Permanent Location: Huntingdon, Cambridgeshire Our client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The Role You will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure. Final escalation point for complex and business-critical incidents Advanced troubleshooting across Microsoft 365, Windows Server, and Active Directory Design and manage cloud environments across Azure, AWS, and Google Cloud Lead virtualisation platforms including Hyper-V and VMware Own high-level networking, firewalls, VPNs, VLANs, and Wi-Fi Lead infrastructure upgrades, migrations, security improvements, and cloud projects Produce technical documentation and mentor 1st and 2nd Line engineers What You'll Bring Proven experience in a 3rd Line or Senior Infrastructure role Strong Microsoft 365, Windows Server, and cloud infrastructure expertise Advanced networking and virtualisation experience Backup, resilience, and disaster recovery knowledge Excellent communication and stakeholder management skills Proactive, improvement-focused mindset Full UK driving licence required Benefits Competitive senior-level salary (DOE) 25 days annual leave + increases with service Employee perks via Perkbox 24/7 GP access + EAP Funded training and certifications Cycle to Work & Electric Car schemes Free on-site parking Experience Required : 4-5+ years in 2nd/3rd Line or infrastructure roles
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
05/12/2025
Full time
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC's and other devices to clients' networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients' environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN's Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI's. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Ernest Gordon Recruitment Limited
Beverley, North Humberside
IT Support Engineer (Modular Buildings) £40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you an IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? Do you want the opportunity to have a varied set of responsibilities from general IT support to infrastructure and cyber security? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit an IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
05/12/2025
Full time
IT Support Engineer (Modular Buildings) £40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you an IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? Do you want the opportunity to have a varied set of responsibilities from general IT support to infrastructure and cyber security? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit an IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Ernest Gordon Recruitment Limited
Beverley, North Humberside
3rd Line IT Support Engineer (Modular Buildings)£40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company BenefitsBeverleyAre you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company?This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team.In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working.This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business.The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, YorkshireReference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
05/12/2025
Full time
3rd Line IT Support Engineer (Modular Buildings)£40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company BenefitsBeverleyAre you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company?This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team.In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working.This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business.The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, YorkshireReference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
05/12/2025
Full time
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
05/12/2025
Full time
Infrastructure Engineer Fantastic opportunity for an experienced Infrastructure Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply. To apply, please email Who is the client? Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning. What will you be doing? This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 3rd-line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware). Implementing and maintaining enterprise-level backup solutions using Veeam. Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace. Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs. Assisting in infrastructure upgrades, migrations, and security deployments. Producing detailed technical documentation and contributing to project delivery. Acting as a technical escalation point and collaborating closely with senior engineers. What will you need? Minimum 3+ years' experience in IT infrastructure or 3rd-line support, ideally within an MSP. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy. Hands-on experience with Hyper-V and/or VMware. Expertise in Veeam Backup & Replication or similar DR solutions. Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols). Experience with cloud-based platforms such as Microsoft 365, Google Workspace, or AWS. Excellent troubleshooting, documentation, and client communication skills. What would be desirable? Experience with Microsoft Intune, LucidLink, or Egnyte. Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender). Exposure to infrastructure migration or virtualisation projects. Previous experience mentoring junior engineers or leading technical initiatives. Certifications (highly desirable): Microsoft Certified (AZ-104, MS-102, or equivalent) VMware VCP, CompTIA Network+/Security+, or similar vendor certifications The Package Hybrid working with work-from-home Fridays and additional remote days available 22 days' annual leave + Bank Holidays (increasing with tenure) Regular team events, social activities, and staff awards Ongoing professional development and funded training opportunities To Apply Please apply through this advert or send your CV directly to . By applying, you consent to your application being processed for this vacancy only. KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects.
The Infrastructure Engineer role is a fantastic opportunity to support and enhance technology systems within the financial services industry. This position in London requires a professional with a strong technical background to ensure the smooth operation of IT infrastructure. Client Details This organisation is a well-established player in the financial services industry. Description Manage and maintain IT infrastructure, including servers, networks, and storage systems. Implement and monitor system upgrades and patches to ensure optimal performance. Provide 2nd and 3rd line support to resolve technical issues efficiently. Collaborate with cross-functional teams to deliver infrastructure projects. Monitor system performance and troubleshoot issues proactively. Ensure compliance with security protocols and industry standards. Document processes, configurations, and changes to infrastructure systems. Contribute to the development of disaster recovery and business continuity plans Liaise and work with third parties and vendors to ensure service levels are met Act as technical escalation point where necessary as part of a technical support escalation or lead during incident resolution Participate in the IT on-call rota providing 24x7x365 cover Profile A successful Infrastructure Engineer should have: Deep understanding of Windows Server, M365 and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP. Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP. Comfortable with advanced PowerShell scripting Desirable: Knowledge of build automation - AutoPilot Knowledge of monitoring tools - Dynatrace, Azure Monitor, AppInsights Job Offer A competitive salary ranging from £60,000 to £80,000 per annum plus 10% Bonus. Comprehensive benefits package to support your professional and personal needs. Generous holiday allowance to ensure a healthy work-life balance. Opportunities to work with cutting-edge technology in the financial services industry. Supportive company culture that fosters growth and innovation. This is an excellent opportunity for an Infrastructure Engineer looking to make an impact in London. If you are ready to take the next step in your career, we encourage you to apply today!
05/12/2025
Full time
The Infrastructure Engineer role is a fantastic opportunity to support and enhance technology systems within the financial services industry. This position in London requires a professional with a strong technical background to ensure the smooth operation of IT infrastructure. Client Details This organisation is a well-established player in the financial services industry. Description Manage and maintain IT infrastructure, including servers, networks, and storage systems. Implement and monitor system upgrades and patches to ensure optimal performance. Provide 2nd and 3rd line support to resolve technical issues efficiently. Collaborate with cross-functional teams to deliver infrastructure projects. Monitor system performance and troubleshoot issues proactively. Ensure compliance with security protocols and industry standards. Document processes, configurations, and changes to infrastructure systems. Contribute to the development of disaster recovery and business continuity plans Liaise and work with third parties and vendors to ensure service levels are met Act as technical escalation point where necessary as part of a technical support escalation or lead during incident resolution Participate in the IT on-call rota providing 24x7x365 cover Profile A successful Infrastructure Engineer should have: Deep understanding of Windows Server, M365 and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP. Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP. Comfortable with advanced PowerShell scripting Desirable: Knowledge of build automation - AutoPilot Knowledge of monitoring tools - Dynatrace, Azure Monitor, AppInsights Job Offer A competitive salary ranging from £60,000 to £80,000 per annum plus 10% Bonus. Comprehensive benefits package to support your professional and personal needs. Generous holiday allowance to ensure a healthy work-life balance. Opportunities to work with cutting-edge technology in the financial services industry. Supportive company culture that fosters growth and innovation. This is an excellent opportunity for an Infrastructure Engineer looking to make an impact in London. If you are ready to take the next step in your career, we encourage you to apply today!
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving technical issues such with network connections (LAN/VPN/Wireless 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors) User support and training on MS Office applications including Powerpoint, Excel & Outlook. Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of: Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.
05/12/2025
Contractor
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving technical issues such with network connections (LAN/VPN/Wireless 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors) User support and training on MS Office applications including Powerpoint, Excel & Outlook. Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of: Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.
About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
05/12/2025
Full time
About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
05/12/2025
Full time
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
05/12/2025
Full time
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
05/12/2025
Full time
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company's IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we'd love to hear from you!
05/12/2025
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company's IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we'd love to hear from you!
