Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
17/10/2025
Full time
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
17/10/2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Job Description The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty. Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Excellent written skills Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Competitive starting salary Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
17/10/2025
Full time
Job Description The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty. Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Excellent written skills Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Competitive starting salary Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Service Desk Analyst - 6 month fixed term contract This is a hybrid role and we have offices based in Chesterfield and Peterborough. Role Purpose: A Service Desk Analyst role provides first-line support for IT issues experienced by colleagues across the business. Acting as the primary point of contact for all IT-related queries, the Service Desk Analyst is responsible for triaging incidents, resolving issues at first contact where possible, and escalating to higher-level support teams within Service Delivery or other technology functions across the Markerstudy Group when required. Key Responsibilities: To support the Markerstudy business user community throughout Markerstudy and the wider Markerstudy Group, which includes; Branches, Call Centres, Specialist Insurance Units and colleagues based in the Head Offices through incident and request management processes. Responsibilities include, but are not limited to: Act as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with SLAs and agreed processes. Escalate issues to higher-level support teams or specialist functions when required, ensuring accurate handover. Perform user account and access management tasks in accordance with security policies and compliance requirements. Create and maintain accurate technical and process documentation. Contribute to knowledge articles to support shift-left and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of Windows environments, Microsoft Office applications. Exceptional Communication Skills. Ability to work as part of a team to manage workload and meet deadlines. Organised and efficient ticket management skills. Accurate and thorough information capturing Excellent telephone manner and communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/ qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
17/10/2025
Full time
Service Desk Analyst - 6 month fixed term contract This is a hybrid role and we have offices based in Chesterfield and Peterborough. Role Purpose: A Service Desk Analyst role provides first-line support for IT issues experienced by colleagues across the business. Acting as the primary point of contact for all IT-related queries, the Service Desk Analyst is responsible for triaging incidents, resolving issues at first contact where possible, and escalating to higher-level support teams within Service Delivery or other technology functions across the Markerstudy Group when required. Key Responsibilities: To support the Markerstudy business user community throughout Markerstudy and the wider Markerstudy Group, which includes; Branches, Call Centres, Specialist Insurance Units and colleagues based in the Head Offices through incident and request management processes. Responsibilities include, but are not limited to: Act as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with SLAs and agreed processes. Escalate issues to higher-level support teams or specialist functions when required, ensuring accurate handover. Perform user account and access management tasks in accordance with security policies and compliance requirements. Create and maintain accurate technical and process documentation. Contribute to knowledge articles to support shift-left and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of Windows environments, Microsoft Office applications. Exceptional Communication Skills. Ability to work as part of a team to manage workload and meet deadlines. Organised and efficient ticket management skills. Accurate and thorough information capturing Excellent telephone manner and communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/ qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
17/10/2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
1st Line Service Desk Analyst Day Rate: Up to £150 IR35 Status: Inside IR35 Location: Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitoring ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Be able to provide excellent customer service. Strong written and verbal communication skills The ability to work independently as well as in a team. If you are interested and would like to hear more, please get in contact today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
17/10/2025
Contractor
1st Line Service Desk Analyst Day Rate: Up to £150 IR35 Status: Inside IR35 Location: Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitoring ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Be able to provide excellent customer service. Strong written and verbal communication skills The ability to work independently as well as in a team. If you are interested and would like to hear more, please get in contact today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: * Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. * Maintain high levels of incident ownership through the incident life cycle to satisfactory customer resolution. * Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. * To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible. * Provide support at events and meetings in line with the business requirements. * Ensure that desktop security configurations and practices are implemented and maintained in line with the company's policies and procedures. * Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logged in accordance with the incident management and quality management processes. * Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: * At least two years' experience in a similar role. * ITIL Foundation accreditation preferred. * Strong knowledge of Office 365 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices ( iOS) preferred. * Intune, Intra and Windows 11 knowledge. * Familiarity with Windows administration and networking desired. Desktop Support Lead/Senior 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
17/10/2025
Full time
Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: * Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. * Maintain high levels of incident ownership through the incident life cycle to satisfactory customer resolution. * Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. * To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible. * Provide support at events and meetings in line with the business requirements. * Ensure that desktop security configurations and practices are implemented and maintained in line with the company's policies and procedures. * Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logged in accordance with the incident management and quality management processes. * Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: * At least two years' experience in a similar role. * ITIL Foundation accreditation preferred. * Strong knowledge of Office 365 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices ( iOS) preferred. * Intune, Intra and Windows 11 knowledge. * Familiarity with Windows administration and networking desired. Desktop Support Lead/Senior 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
17/10/2025
Full time
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
IT Service Desk Analyst £28,000 - £34,000 Macclesfield (Hybrid - 3 days onsite) Support users. Solve problems. Keep things running. You know the difference between a quick fix and a proper solution and you've got the experience to know when to apply each. Whether it's a forgotten password, a printer on strike, or something buried deep in the DNS config, you're the one people trust to get it sorted. You're calm under pressure, confident with users, and just as comfortable dealing with 1st line tickets as you are jumping into 2nd line troubleshooting. This is your opportunity to join a well-established IT team in Macclesfield , supporting over 4,500 users across a complex Windows environment. It's a hybrid role with a good mix of BAU support, infrastructure monitoring, and the chance to contribute to ongoing projects. What's in it for you? Salary : £28,000 - £34,000 (depending on experience) Location : Macclesfield - 3 days onsite, 2 days from home Tech Environment : Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure Support Variety : 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking Team : Work with a collaborative, global IT team supporting users across 180+ locations Perks : Pension (up to 10% matched), life assurance, 25 days holiday, free parking, and more Career Progression : Opportunities to progress internally What you'll be doing: Handling 1st and 2nd line support queries from users across multiple locations Managing and resolving incidents in line with ITIL-based processes and SLAs Troubleshooting across Microsoft technologies, AD, Exchange, File Shares, Group Policy, and O365 Monitoring infrastructure health and field-based systems Supporting mobile devices (iOS/Android) and managing endpoints using Intune Getting involved in IT upgrade projects and continuous service improvement initiatives Acting as a friendly, professional point of contact for users and escalating where necessary What you'll bring to the table: Solid experience in a service desk role supporting Microsoft-based environments Good knowledge of Windows OS (client and server), AD, DNS, DHCP, and M365 Some hands-on exposure to cloud platforms like Azure and tools like Intune A customer-first mindset with excellent communication and troubleshooting skills Familiarity with ITIL practices and working in structured ticketing environments Bonus points for certifications (MCSA, MCSE, ITIL Foundation), but not essential This is a great opportunity if you're looking for a role with real variety, long-term stability, and space to grow all within a friendly, people-first organisation. Ready to join a team that keeps the business moving? Send your CV to bob com and let's have a chat.
17/10/2025
Full time
IT Service Desk Analyst £28,000 - £34,000 Macclesfield (Hybrid - 3 days onsite) Support users. Solve problems. Keep things running. You know the difference between a quick fix and a proper solution and you've got the experience to know when to apply each. Whether it's a forgotten password, a printer on strike, or something buried deep in the DNS config, you're the one people trust to get it sorted. You're calm under pressure, confident with users, and just as comfortable dealing with 1st line tickets as you are jumping into 2nd line troubleshooting. This is your opportunity to join a well-established IT team in Macclesfield , supporting over 4,500 users across a complex Windows environment. It's a hybrid role with a good mix of BAU support, infrastructure monitoring, and the chance to contribute to ongoing projects. What's in it for you? Salary : £28,000 - £34,000 (depending on experience) Location : Macclesfield - 3 days onsite, 2 days from home Tech Environment : Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure Support Variety : 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking Team : Work with a collaborative, global IT team supporting users across 180+ locations Perks : Pension (up to 10% matched), life assurance, 25 days holiday, free parking, and more Career Progression : Opportunities to progress internally What you'll be doing: Handling 1st and 2nd line support queries from users across multiple locations Managing and resolving incidents in line with ITIL-based processes and SLAs Troubleshooting across Microsoft technologies, AD, Exchange, File Shares, Group Policy, and O365 Monitoring infrastructure health and field-based systems Supporting mobile devices (iOS/Android) and managing endpoints using Intune Getting involved in IT upgrade projects and continuous service improvement initiatives Acting as a friendly, professional point of contact for users and escalating where necessary What you'll bring to the table: Solid experience in a service desk role supporting Microsoft-based environments Good knowledge of Windows OS (client and server), AD, DNS, DHCP, and M365 Some hands-on exposure to cloud platforms like Azure and tools like Intune A customer-first mindset with excellent communication and troubleshooting skills Familiarity with ITIL practices and working in structured ticketing environments Bonus points for certifications (MCSA, MCSE, ITIL Foundation), but not essential This is a great opportunity if you're looking for a role with real variety, long-term stability, and space to grow all within a friendly, people-first organisation. Ready to join a team that keeps the business moving? Send your CV to bob com and let's have a chat.
Primary Purpose: Maintain and enhance hardware, software, and policing systems within a Windows environment. Key Responsibilities: Provide professional, customer-focused 2nd line support and manage escalated tickets. Implement system changes, upgrades, and migrations; conduct testing before live deployment. Deploy approved hardware/software and maintain accurate IT asset records. Support a portfolio of applications and assist in incident/problem resolution. Maintain knowledge documentation for team resilience and knowledge sharing. Collaborate with internal teams and external partners for swift resolution of issues. Assist in scheduling, testing, and executing software releases. Essential Skills/Experience: 1st/2nd line support experience in Windows environments. Strong problem-solving, organizational, and prioritization skills. Excellent customer service, communication, and documentation abilities. Ability to work under pressure, flexible, self-motivated, and team-oriented. Desirable Skills: Experience improving workplace systems and IT functionality. Proficiency with Active Directory, Powershell, Remote Desktop, Registry Editor, and Microsoft Office. Knowledge of Windows Server, virtual servers, and automation tools (PDQ, SCCM, Intune, scripting). Familiarity with Change Management processes.
17/10/2025
Full time
Primary Purpose: Maintain and enhance hardware, software, and policing systems within a Windows environment. Key Responsibilities: Provide professional, customer-focused 2nd line support and manage escalated tickets. Implement system changes, upgrades, and migrations; conduct testing before live deployment. Deploy approved hardware/software and maintain accurate IT asset records. Support a portfolio of applications and assist in incident/problem resolution. Maintain knowledge documentation for team resilience and knowledge sharing. Collaborate with internal teams and external partners for swift resolution of issues. Assist in scheduling, testing, and executing software releases. Essential Skills/Experience: 1st/2nd line support experience in Windows environments. Strong problem-solving, organizational, and prioritization skills. Excellent customer service, communication, and documentation abilities. Ability to work under pressure, flexible, self-motivated, and team-oriented. Desirable Skills: Experience improving workplace systems and IT functionality. Proficiency with Active Directory, Powershell, Remote Desktop, Registry Editor, and Microsoft Office. Knowledge of Windows Server, virtual servers, and automation tools (PDQ, SCCM, Intune, scripting). Familiarity with Change Management processes.
Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst - with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 Experience with Active Directory - new user creation / account administration - would be highly advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, Service Desk, 1st line Corriculo Ltd acts as an employment agency and an employment business. ,
17/10/2025
Full time
Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst - with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 Experience with Active Directory - new user creation / account administration - would be highly advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, Service Desk, 1st line Corriculo Ltd acts as an employment agency and an employment business. ,
Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst / Service Desk Analyst - with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 Experience with Active Directory - new user creation / account administration - would be highly advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, Service Desk, 1st line Corriculo Ltd acts as an employment agency and an employment business. ,
17/10/2025
Full time
Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst / Service Desk Analyst - with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 Experience with Active Directory - new user creation / account administration - would be highly advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, Service Desk, 1st line Corriculo Ltd acts as an employment agency and an employment business. ,
£14.29ph (Temporary - Permanent for the right candidate) Swindon - on site 3 days per week ( ? NON - NEGOTIABLE ?)? 35 hours per week Are you passionate about technology and love helping others? Do you have some IT support experience but looking for your next opportunity in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a strong desire to assist others.
17/10/2025
Full time
£14.29ph (Temporary - Permanent for the right candidate) Swindon - on site 3 days per week ( ? NON - NEGOTIABLE ?)? 35 hours per week Are you passionate about technology and love helping others? Do you have some IT support experience but looking for your next opportunity in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a strong desire to assist others.
Cooper Lomaz Recruitment
Peterborough, Cambridgeshire
Service Desk AnalystPeterborough - Hybrid after training is completed (4-6 weeks)6-month contract (regularly extend)37.5 hours per week - overtime available £15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis.Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.
17/10/2025
Full time
Service Desk AnalystPeterborough - Hybrid after training is completed (4-6 weeks)6-month contract (regularly extend)37.5 hours per week - overtime available £15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis.Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.
Our prestigious Global Investment Banking client is looking for an eFI Functional Support Analyst to join its dynamic team. This role involves direct interaction with business users, managing their requests, and providing both incident management and systems expertise. The successful candidate will contribute to knowledge management, skills development, and ensure the robust functionality of our eBusiness infrastructure and applications, enhancing global service quality. Trading products to include Bonds (Credit / Govies) Inflation linked Repo . Required Skills & Qualifications: Strong understanding of financial markets and products, particularly Fixed Income (FI). Experience with ION Marketview Platform, Unix, and SQL. Proven background in IT for capital markets and electronic trading workflows (D2D and D2C). Extensive experience providing technical support for Fixed Income Desks within an Investment Bank. Capable of working in a fast-paced, high-pressure environment supporting mission-critical applications. Business Analyst skills are highly valued. Excellent client focus, analytical, problem-solving skills, and ability to handle pressure. Day-to-day of the role: Provide 1st and 2nd line eTrading support for Capital Markets Products Line, including incident management and resolution. Support trading products such as Bonds (Credit/Govies), Inflation linked, and Repo. Manage user requests and resolve incidents in collaboration with team members, Service Managers, and relevant Development & Platform teams. Offer functional and technical assistance to users worldwide. Participate in problem management with Development & Platform teams to address recurring system issues. Document incidents/requests and develop the knowledge database. Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring. Assist in the application lifecycle, including project completion, testing, and resource tracking. To apply for the eFI Functional Support Analyst position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
17/10/2025
Full time
Our prestigious Global Investment Banking client is looking for an eFI Functional Support Analyst to join its dynamic team. This role involves direct interaction with business users, managing their requests, and providing both incident management and systems expertise. The successful candidate will contribute to knowledge management, skills development, and ensure the robust functionality of our eBusiness infrastructure and applications, enhancing global service quality. Trading products to include Bonds (Credit / Govies) Inflation linked Repo . Required Skills & Qualifications: Strong understanding of financial markets and products, particularly Fixed Income (FI). Experience with ION Marketview Platform, Unix, and SQL. Proven background in IT for capital markets and electronic trading workflows (D2D and D2C). Extensive experience providing technical support for Fixed Income Desks within an Investment Bank. Capable of working in a fast-paced, high-pressure environment supporting mission-critical applications. Business Analyst skills are highly valued. Excellent client focus, analytical, problem-solving skills, and ability to handle pressure. Day-to-day of the role: Provide 1st and 2nd line eTrading support for Capital Markets Products Line, including incident management and resolution. Support trading products such as Bonds (Credit/Govies), Inflation linked, and Repo. Manage user requests and resolve incidents in collaboration with team members, Service Managers, and relevant Development & Platform teams. Offer functional and technical assistance to users worldwide. Participate in problem management with Development & Platform teams to address recurring system issues. Document incidents/requests and develop the knowledge database. Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring. Assist in the application lifecycle, including project completion, testing, and resource tracking. To apply for the eFI Functional Support Analyst position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
IT Systems AdministratorIAM / Active Directory / Azure ADLocation: Hybrid - Bournemouth DorsetSalary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit:Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
17/10/2025
Full time
IT Systems AdministratorIAM / Active Directory / Azure ADLocation: Hybrid - Bournemouth DorsetSalary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit:Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
ICT Service Desk Analyst Sheffield, S1 4EB £26,176 - £26,733 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. As our new Service Desk Analyst, you'll play a key role in delivering high-quality IT Support across our organisation. You'll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications. There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference. Our wider benefits: Salary - 3F £26,176 - £26,733 Working hours - 37 Hours, Monday to Friday Hybrid working is available Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. 5% pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. More about the role: This role will report to the Service Desk Manager who is responsible for the IT Service Desk team. You'll be responsible for providing 1st and 2nd line IT support to around 500 users and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA's, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You'll be working on building new devices, installing, configuring, and repairing desktop and mobile devices including ensuring our asset management is kept up to date. You will work on Office 365 platforms such as exchange online, SharePoint online, teams, azure AD, including setting up new teams and troubleshooting issues, along with SharePoint and exchange mailboxes and groups. Who you are: If you are someone who is organised and enjoys working in IT, or are looking to get into IT, this role would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the tickets they are working on. Someone that is good at problem solving and being able to interpret the issue people are experiencing. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. Closing Date: Wednesday 29th October 2025 at midnight Interview Date: Thursday 6th November 2025
17/10/2025
Full time
ICT Service Desk Analyst Sheffield, S1 4EB £26,176 - £26,733 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. As our new Service Desk Analyst, you'll play a key role in delivering high-quality IT Support across our organisation. You'll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications. There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference. Our wider benefits: Salary - 3F £26,176 - £26,733 Working hours - 37 Hours, Monday to Friday Hybrid working is available Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. 5% pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. More about the role: This role will report to the Service Desk Manager who is responsible for the IT Service Desk team. You'll be responsible for providing 1st and 2nd line IT support to around 500 users and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA's, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You'll be working on building new devices, installing, configuring, and repairing desktop and mobile devices including ensuring our asset management is kept up to date. You will work on Office 365 platforms such as exchange online, SharePoint online, teams, azure AD, including setting up new teams and troubleshooting issues, along with SharePoint and exchange mailboxes and groups. Who you are: If you are someone who is organised and enjoys working in IT, or are looking to get into IT, this role would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the tickets they are working on. Someone that is good at problem solving and being able to interpret the issue people are experiencing. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. Closing Date: Wednesday 29th October 2025 at midnight Interview Date: Thursday 6th November 2025
Paying £33k plus on call and company car Remote and field-based work - travel 40% of the time around the Birmingham, Solihull and Coventry area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst / Engineer based in the Birmingham area. You should have - Experience managing 1st and 2nd line incidents, requests and problems remotely / in person. Excellent technical troubleshooting skills. You should have experience across multiple technologies such as Microsoft 365, SharePoint, OneDrive, Networking, mail filtering and Anti viruses. Sounds like you and want to learn more? Apply online or call Alasdair Walker from Be-IT.
17/10/2025
Full time
Paying £33k plus on call and company car Remote and field-based work - travel 40% of the time around the Birmingham, Solihull and Coventry area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst / Engineer based in the Birmingham area. You should have - Experience managing 1st and 2nd line incidents, requests and problems remotely / in person. Excellent technical troubleshooting skills. You should have experience across multiple technologies such as Microsoft 365, SharePoint, OneDrive, Networking, mail filtering and Anti viruses. Sounds like you and want to learn more? Apply online or call Alasdair Walker from Be-IT.
Paying £33k plus on call and company car Remote and field-based work - travel 40% of the time around the Birmingham, Solihull and Coventry area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst / Engineer based in the Birmingham area. You should have - Experience managing 1st and 2nd line incidents, requests and problems remotely / in person. Excellent technical troubleshooting skills. You should have experience across multiple technologies such as Microsoft 365, SharePoint, OneDrive, Networking, mail filtering and Anti viruses. Sounds like you and want to learn more? Apply online or call Alasdair Walker from Be-IT.
17/10/2025
Full time
Paying £33k plus on call and company car Remote and field-based work - travel 40% of the time around the Birmingham, Solihull and Coventry area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst / Engineer based in the Birmingham area. You should have - Experience managing 1st and 2nd line incidents, requests and problems remotely / in person. Excellent technical troubleshooting skills. You should have experience across multiple technologies such as Microsoft 365, SharePoint, OneDrive, Networking, mail filtering and Anti viruses. Sounds like you and want to learn more? Apply online or call Alasdair Walker from Be-IT.
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL / another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing a Service desk / IT helpdesk team Working with external customers within service delivery / service desk Proven experience in change management in a Service Desk / Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally, a background in supporting software applications and managing change requests. The role is due to the massive growth and changing IT landscape. You need to know what looks good when running an IT Service Desk? Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service desk manager to have the chance to be part of an outstanding team and make a real difference through change. My client is looking for a service desk team manager who is a people person and is ready to jump into a fast-paced environment and gain exposure to the latest tools. You will have the opportunity to revamp an existing service desk, implement your own knowledge and influence the team's success. My client is paying a starting salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
17/10/2025
Full time
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL / another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing a Service desk / IT helpdesk team Working with external customers within service delivery / service desk Proven experience in change management in a Service Desk / Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally, a background in supporting software applications and managing change requests. The role is due to the massive growth and changing IT landscape. You need to know what looks good when running an IT Service Desk? Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service desk manager to have the chance to be part of an outstanding team and make a real difference through change. My client is looking for a service desk team manager who is a people person and is ready to jump into a fast-paced environment and gain exposure to the latest tools. You will have the opportunity to revamp an existing service desk, implement your own knowledge and influence the team's success. My client is paying a starting salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
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