253 jobs found

Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support. As the market leader in the UK construction sector, our client provides advanced wireless connectivity, IOT solutions and professional services, enabling our customers to solve their most critical technology challenges, IOT technologies and Digital Transformation. They remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation. User Account Processing: Creation, blocking, removal and alteration of user accounts and user access as part of the starter, leaver and role change process. Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided. Ad Hoc On-Site Support: Attend customer sites or events to provide technical services, for which ample training will be provided. Services include installations, decommissions, triage, representation and learning. Desirable Qualifications and Experience Qualifications Vendor specific qualifications (Cradlepoint, Ruckus & others). Experience Proven hands-on experience within a Service Desk. Understanding of Network topology and troubleshooting. Benefits 25 days annual leave as standard, with options to get more time off. Enhanced Pension. Enhanced Maternity/Paternity Leave. Death in Service (4x salary). Unique benefits points scheme giving access to lucrative offerings. Modern and progressive office space. Free Parking. Caf , Gym and Restaurant on-site. Opportunity to work with a dynamic and innovative team. Chance to make a significant impact on the growth of a successful company. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Service Desk Analyst Peterborough - Hybrid after training is completed (4-6 weeks) 6-month contract (regularly extend) 37.5 hours per week - overtime available 15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis. Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

IT Systems Administrator IAM/Active Directory/Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line/2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

IT Systems Administrator IAM / Active Directory / Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to 35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to work across Gloucestershire sites. Hours: 37 per week (pro rata); may include shifts, weekends, or on-call cover. Travel: Some travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with tools such as Remote Desktop, Registry Editor, PowerShell, Active Directory, and Microsoft Office. Familiarity with change management processes and Windows Server administration. Knowledge of automation tools (PDQ, SCCM, Intune, scripting).

Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 11th November 2025 (We may close early due to high demand)

D365 CE Support Analyst Kent, Hybrid (2-3 days a week). Our client is looking to speak with talented 1st and 2nd line Support Analysts as they look to expand their delivery team! Responsibilities Precisely record, monitor, and resolve customer service cases and incidents to ensure prompt and effective support Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency Develop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience Protect client data and ensure compliance with data privacy regulations and standards. Integrate Dynamics 365 CRM with core business applications like Outlook, SharePoint, and Teams to enhance collaboration and drive operational efficiency. Showcase deep expertise and practical experience with Microsoft Dynamics 365 CRM and Power Platform tools to deliver effective solutions and provide exceptional client support Skills Proven experience supporting Dynamics 365 CRM, workflows, case management, reporting, and security roles Knowledge of Power Platform, including Power Apps, Power Automate, and Dataverse. Positive approach to troubleshooting, problem-solving, and documentation. Ability to produce clear user guides, troubleshooting resources, and communicate with clients professionally across multiple channels. Benefits Competitive Salary - up to 40k depending on experience Excellent opportunities for growth Life Assurance & more!

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence

IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence

IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)

A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new IT Helpdesk Engineer to help support their small internal team and staff providing 1st and 2nd Line Support . The successful candidate must be able to drive to site due the the location not being easily accessible via public transport. Job Title: IT Helpdesk Analyst Location: Hereford (Officer Based - Onsite everyday) Salary: Up to 34,000 Job Type: Permanent Start: ASAP Key Responsibilities: Manage and Prioritise the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department. Deliver clear, responsive, and customer-focused support to all users (in-person, email, telephone, and remote tools), ensuring solutions are easy for users to understand and apply. Identify and Implement automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team. Maintain and Create training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities. Triage and Escalate issues accurately to the appropriate internal IT teams or external providers; actively manage day-to-day relationships with third-party vendors. Maintain accurate and detailed records of all issues and resolutions within the help desk system for comprehensive tracking and reporting. Assist with IT operations, including the administration of key systems and the management of third-party supplier contracts. If you are interested and happy to be onsite 5 days a week then please Apply! Please note this client is unable to offer any sponsorship - so the successful candidate must have the full right to work in the UK

3rd Line IT Technical Analyst Location : Borehamwood, WD6 1JD Salary : £45,000 - £55,000 per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We re now recruiting for a 3rd Line IT Technical Analyst to work directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products. Ideal applicants will have 3-5 years experience and demonstrate support knowledge to a 3rd line level of the following technologies: Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune) Microsoft Azure Windows Server 2025 and previous versions SQL Server Active Directory PowerShell scripting Basic Windows based networking TCP/IP, DNS, DHCP etc Basic routing, switching & firewall knowledge As our 3rd Line IT Support Analyst, you will be responsible for: Delivering outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams. Managing and resolving incidents, projects, and support requests to a high standard, ensuring updates and communication with clients throughout. Taking ownership of tasks, deadlines, and personal learning of new environments and technologies. Supporting and mentoring apprentices and colleagues, fostering teamwork, knowledge-sharing, and professional standards. Assisting with project delivery, including hardware deployment, software installation, and onsite support when required. Contributing to process improvement, research and development of products, and internal IT management (e.g. servers, domains, PC builds). Providing cover for team members, supervise where needed, and actively pursue personal and professional development, including relevant certifications. Why Join Chalkline? Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

Are you an experienced IT support professional looking to take the next step in your career If so, The Sterling Group is looking for an IT Hardware Analyst to join the team! Location: In person, WA1 1GG Salary: £25,000.00-£27,000.00 per year Job Type: Full-time, Permanent Work Schedule: Monday to Friday About Us: The Sterling Group is one of the UK s longest-established contractor organisations! We pride ourselves on delivering top-quality services to contractors and agencies across the country. IT Hardware Analyst - The Role: We are recruiting a proactive IT Hardware Analyst to join our friendly fast paced team. You will be the first line of support for IT issues across the business using your technical expertise to troubleshoot and resolve issues quickly. IT Hardware Analyst Key Responsibilities: - Help desk 1st line support - Server infrastructure, maintenance, configuration and upgrades - Network maintenance, connectivity, upgrades and proactive monitoring - Building, configuring and supporting desktops, laptops and mobile devices, this includes installing bespoke applications - Phone system and voice recording configuration and maintenance - Endpoint Protection - Microsoft Office 365 - Active Directories configuration and maintenance IT Hardware Analyst You: - 1-2 years experience in a similar role - A proactive, can-do attitude and willingness to learn - Strong attention to detail and excellent time management skills - Excellent communication skills What We Offer: At Sterling, we believe our people are our greatest asset that s why we offer a competitive package to support and reward you: - Competitive Salary - 20 days annual leave (plus bank holidays) - Holiday Flex buy extra holidays each year - Access to job-specific learning & development - Regular staff social events we like to celebrate success - Death in service cover - Enhanced maternity, paternity, shared parental and adoption pay - Free on-site parking - Modern offices in Warrington with great facilities - Ready to join a supportive team and make a real difference Apply now for this IT Hardware Analyst opportunity and become part of our ongoing success story!