Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
The Chartered Institute of Arbitrators
Holborn, London, UK
Position Overview
We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce.
The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).
Key Responsibilities
Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
Ensure databases are properly structured, maintained, and upgraded as needed.
Define, implement, and manage seamless data integration across various platforms and applications.
Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches.
Develop and manage backup and recovery plans to safeguard data integrity and availability.
Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations.
Management and training of junior staff and data teams.
Oversee data cleansing operations to ensure data is accurate and free from inconsistencies.
Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs.
Monitor and optimise database performance to ensure efficient data retrieval and storage.
Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity.
Ensuring that the right data is available to the right people at the right time.
Assisting teams in analysing data to support business decisions.
Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements.
Create and maintain comprehensive documentation of configurations, processes, and procedures.
Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.
Experience, Knowledge and Skills
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as a Database Administrator or Data Analyst.
Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
High level of skills in Power BI to include Dashboards and Executive reporting.
Strong knowledge of SQL and database management systems.
Experience with database performance tuning and optimisation.
Experience in implementing data security best practices.
Excellent problem-solving abilities.
Experience managing data cleansing exercises.
Experience managing and mentoring staff.
Strong communication and collaboration skills.
Detail-oriented with a focus on accuracy and quality.
Ability to work well alone and as part of a team.
Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation
What's in it for you?
Contract: Permanent
Salary: £50,000 per annum
Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Enhanced company scheme subject to terms and conditions
Life assurance: Company life assurance scheme (4 x annual salary)
Pension: Generous Pension Scheme (from day 1 of joining)
Check out the full range of benefits on offer on our careers site
Application Notes:
A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site.
The deadline for applications is 23:59 hours by Sunday 10 November 2024.
Interviews are scheduled to take place from the week commencing 18 November 2024.
Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
28/10/2024
Full time
Position Overview
We are seeking a skilled and motivated Database Administrator (DBA) to join and manage our new Data team including a Junior Database Administrator. The role will include taking the lead with data quality and integrity, identifying issues and their causes, resolving data and process issues, and steering data cleansing activities across a diverse workforce.
The ideal candidate will have experience of managing data and databases within the Microsoft ecosystem, including Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse. Additionally, the candidate will be skilled in using SQL and Power BI to create detailed reports and dashboards for tracking key performance indicators (KPIs).
Key Responsibilities
Manage the installation, configuration, and maintenance of databases within Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
Ensure databases are properly structured, maintained, and upgraded as needed.
Define, implement, and manage seamless data integration across various platforms and applications.
Implement and maintain robust security measures to protect sensitive data from unauthorised access and breaches.
Develop and manage backup and recovery plans to safeguard data integrity and availability.
Diagnose and resolve data and database-related issues promptly to minimise downtime and ensure smooth operations.
Management and training of junior staff and data teams.
Oversee data cleansing operations to ensure data is accurate and free from inconsistencies.
Develop and maintain detailed reports and dashboards using Power BI to track and visualise KPIs.
Monitor and optimise database performance to ensure efficient data retrieval and storage.
Monitor and audit data to identify and resolve discrepancies, ensuring high data integrity.
Ensuring that the right data is available to the right people at the right time.
Assisting teams in analysing data to support business decisions.
Collaborate with cross-functional teams to ensure data quality requirements are met and conduct regular data quality assessments to track improvements.
Create and maintain comprehensive documentation of configurations, processes, and procedures.
Work closely and collaboratively with IT colleagues, development teams, and other stakeholders in a diverse and inclusive global environment to support data-related needs and projects.
Experience, Knowledge and Skills
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as a Database Administrator or Data Analyst.
Proficiency in Microsoft Dynamics, SharePoint, Microsoft 365, and Azure Data Warehouse.
High level of skills in Power BI to include Dashboards and Executive reporting.
Strong knowledge of SQL and database management systems.
Experience with database performance tuning and optimisation.
Experience in implementing data security best practices.
Excellent problem-solving abilities.
Experience managing data cleansing exercises.
Experience managing and mentoring staff.
Strong communication and collaboration skills.
Detail-oriented with a focus on accuracy and quality.
Ability to work well alone and as part of a team.
Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation
What's in it for you?
Contract: Permanent
Salary: £50,000 per annum
Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Enhanced company scheme subject to terms and conditions
Life assurance: Company life assurance scheme (4 x annual salary)
Pension: Generous Pension Scheme (from day 1 of joining)
Check out the full range of benefits on offer on our careers site
Application Notes:
A covering letter of ideally one A4 page but no more than two along with your CV is required to complete your application. See cover letter guidance at the end of our advert on our careers site.
The deadline for applications is 23:59 hours by Sunday 10 November 2024.
Interviews are scheduled to take place from the week commencing 18 November 2024.
Due to business requirements, we are looking for someone to start as soon as possible however, we are committed to considering all applications fairly.
Job Title: Cryptography Analyst Location: Hybrid working - 2 days a week in Knutsford Cheshire Duration: Till 31st December 2025 Rate: 445.00 per day (Inside IR35) Successful candidates will be required to go through a BPSS Clearance We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure. You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals. Key Responsibilities Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities Perform SSH key and certificate management Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours support and provide monthly risk/management reporting Collaborate with global teams across diverse platforms (IBM, Tandem, Unix) Essential Skills & Qualifications Proven experience in cryptography or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools Desirable Skills Operational experience in IT Security environments Industry certifications in security and/or project management Experience with Unix/Windows operating systems Proficiency in tools such as SharePoint, Confluence, and JIRA Understanding of compliance, data protection, and incident response best practices Experience creating and maintaining operational documentation If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)
16/10/2025
Contractor
Job Title: Cryptography Analyst Location: Hybrid working - 2 days a week in Knutsford Cheshire Duration: Till 31st December 2025 Rate: 445.00 per day (Inside IR35) Successful candidates will be required to go through a BPSS Clearance We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure. You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals. Key Responsibilities Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities Perform SSH key and certificate management Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours support and provide monthly risk/management reporting Collaborate with global teams across diverse platforms (IBM, Tandem, Unix) Essential Skills & Qualifications Proven experience in cryptography or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools Desirable Skills Operational experience in IT Security environments Industry certifications in security and/or project management Experience with Unix/Windows operating systems Proficiency in tools such as SharePoint, Confluence, and JIRA Understanding of compliance, data protection, and incident response best practices Experience creating and maintaining operational documentation If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)
Looking to break into the tech industry or take the next step in your IT Support career? This is a chance to join a growing software company where you'll do far more than log tickets. You'll be hands on with customers, solving real problems, and developing skills that will set you up for a career in technical support. The Company This company has been helping organisations work smarter for over 15 years, developing a cloud based software solution that streamlines business operations and improves efficiency. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service. Today, it supports a diverse range of clients across the UK, continuously evolving its software to meet changing business needs. The product itself is highly specialised, while it's used widely, the team has kept the company agile, constantly looking for new ways to improve workflows, automate processes, and deliver real value to customers. Employees are encouraged to contribute ideas, try new approaches, and develop processes that make the company and its clients more successful. The Role As part of the support team, you'll be the first person customers turn to when they need technical help. You'll manage queries by phone and email, resolve most issues on the same day, and where necessary, log in remotely to guide clients through fixes. Because you'll have direct client contact, you'll quickly see the impact of your work. From software support through to hardware and network troubleshooting, you'll gain exposure across both the company's own SaaS application and its internal systems. Over time, you'll also have the chance to contribute ideas to improve internal processes, run client training sessions, and mentor new starters, making this a role that develops as you do. About You You'll have a strong interest in technology and problem solving, and a natural curiosity that drives you to learn and take on new challenges. Success in this role comes from being eager to develop your skills, ask questions, and explore how systems work, you'll be supported every step of the way, but your enthusiasm and initiative will make all the difference. Clear and confident communication is essential, both when helping clients and when working with colleagues. You should be comfortable guiding users through processes, explaining technical issues in plain language, and running informal training or demonstrations as needed. Being a good cultural fit is just as important as technical ability. You'll thrive if you are collaborative, can stay calm under pressure, and know how to prioritise tasks effectively. Personality counts, the team values people who bring energy, character, and a positive attitude to the workplace. This role could suit: Someone with IT helpdesk or service desk experience looking to broaden their skills. An IT or Computing graduate who is motivated to launch a career in technical support and wants hands on experience with both internal systems and a specialist SaaS application. A full UK driving licence is desirable, as occasional client site visits may be part of the role in future. Package & Benefits This role offers a supportive and flexible working environment with hybrid working (three days in the York office) and a modern office space with on site parking, socials, and the occasional pizza Thursday. The salary range is 24,000- 27,000, and you'll benefit from structured training and development opportunities to grow your career. Additional benefits include: 25 days holiday, rising to 30 with service, plus bank holidays. Health, life assurance, and pension. Regular salary reviews and clear progression opportunities. A sociable culture with quarterly events, table tennis, pool in the office, and team socials. Why Apply? This is a role where you'll be solving problems, building relationships, and contributing to the success of a growing software business. With full training, genuine career opportunities, and a positive working culture, it's the perfect move if you want to combine your technical knowledge with customer facing skills in a role that makes a difference every day. If this sounds interesting please apply or reach out to Murray Simpson.
16/10/2025
Full time
Looking to break into the tech industry or take the next step in your IT Support career? This is a chance to join a growing software company where you'll do far more than log tickets. You'll be hands on with customers, solving real problems, and developing skills that will set you up for a career in technical support. The Company This company has been helping organisations work smarter for over 15 years, developing a cloud based software solution that streamlines business operations and improves efficiency. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service. Today, it supports a diverse range of clients across the UK, continuously evolving its software to meet changing business needs. The product itself is highly specialised, while it's used widely, the team has kept the company agile, constantly looking for new ways to improve workflows, automate processes, and deliver real value to customers. Employees are encouraged to contribute ideas, try new approaches, and develop processes that make the company and its clients more successful. The Role As part of the support team, you'll be the first person customers turn to when they need technical help. You'll manage queries by phone and email, resolve most issues on the same day, and where necessary, log in remotely to guide clients through fixes. Because you'll have direct client contact, you'll quickly see the impact of your work. From software support through to hardware and network troubleshooting, you'll gain exposure across both the company's own SaaS application and its internal systems. Over time, you'll also have the chance to contribute ideas to improve internal processes, run client training sessions, and mentor new starters, making this a role that develops as you do. About You You'll have a strong interest in technology and problem solving, and a natural curiosity that drives you to learn and take on new challenges. Success in this role comes from being eager to develop your skills, ask questions, and explore how systems work, you'll be supported every step of the way, but your enthusiasm and initiative will make all the difference. Clear and confident communication is essential, both when helping clients and when working with colleagues. You should be comfortable guiding users through processes, explaining technical issues in plain language, and running informal training or demonstrations as needed. Being a good cultural fit is just as important as technical ability. You'll thrive if you are collaborative, can stay calm under pressure, and know how to prioritise tasks effectively. Personality counts, the team values people who bring energy, character, and a positive attitude to the workplace. This role could suit: Someone with IT helpdesk or service desk experience looking to broaden their skills. An IT or Computing graduate who is motivated to launch a career in technical support and wants hands on experience with both internal systems and a specialist SaaS application. A full UK driving licence is desirable, as occasional client site visits may be part of the role in future. Package & Benefits This role offers a supportive and flexible working environment with hybrid working (three days in the York office) and a modern office space with on site parking, socials, and the occasional pizza Thursday. The salary range is 24,000- 27,000, and you'll benefit from structured training and development opportunities to grow your career. Additional benefits include: 25 days holiday, rising to 30 with service, plus bank holidays. Health, life assurance, and pension. Regular salary reviews and clear progression opportunities. A sociable culture with quarterly events, table tennis, pool in the office, and team socials. Why Apply? This is a role where you'll be solving problems, building relationships, and contributing to the success of a growing software business. With full training, genuine career opportunities, and a positive working culture, it's the perfect move if you want to combine your technical knowledge with customer facing skills in a role that makes a difference every day. If this sounds interesting please apply or reach out to Murray Simpson.
Senior Technical Business Analyst - Financial Banking Candidates will come from highly technical background with a track record of delivering complex, low-level code systems (eg C++, Java), with strong knowledge of performance optimisation and latency management along with Networking (TCP, UDP, multicast) and low latency data distribution. Ideally these skills will have been gained in a Low Latency Financial/Banking/Trading arena with some business knowledge (Equities, Fixed Income, Futures & Options) but candidates from other domains such as Streaming, Telecoms, Defence and Gaming where latency is a priority will also be considered. Responsibilities and Duties Requirements gathering - Work closely with other product managers, developers and architects to translate business needs into clear, technically robust specifications, identifying dependencies, interfaces, and technical constraints. Technical roadmap ownership - Work with architects and engineers to maintain the technical roadmap, identifying areas of technical debt or new application components across distributed systems. Technical documentation - Produce and maintain detailed technical and functional documentation, including API specifications, configuration workflows, and integration guides. Stakeholder engagement - Act as a central communication point between product, engineering, infrastructure, and operations, ensuring alignment of objectives and expectations. Process improvement - Identify inefficiencies in workflows, proposing automation or process improvements. Project management - Drive delivery of software and hardware initiatives, managing scope, timelines, and dependencies across cross-functional teams. Risk assessment - Anticipate technical and operational risks to delivery, proposing mitigations early in the project life cycle. Required Skills/Experience The successful candidate will have a strong and positive work ethic with the ability to forge lasting relationships (both internal and external) at all levels. The appetite and ability to learn in the role is a must. Essential Proven track record of specifying and delivering complex, low-level code systems (eg C++, Java), with strong knowledge of performance optimisation, latency management, concurrency, and integration considerations. Strong knowledge of networking principles (TCP, UDP, multicast) and experience designing for resilience, throughput, and low-latency data distribution. Expertise in distributed computing and system architectures, including microservices and high-throughput, low-latency systems. Strong knowledge of data architecture and database design, with experience across relational, time-series, and high-availability database environments. Understanding of on-premises Linux-based infrastructure, and deploying and managing containerised/virtualised environments (AWS, OpenShift). Demonstrated ability to work within Agile/Scrum SDLC, translating business objectives into actionable user stories and robust technical deliverables. Proven ability to produce and maintain high-quality technical documentation and API specifications suitable for both engineering and client consumption. Desirable Experience working with an electronically traded asset class. Strong business and technical understanding of exchange-based order book methodologies such as CLOB, auctions, dark trading, pegged orders and more. Familiarity with FIX trading protocol and market data systems. Experience working in a highly regulated environment.
16/10/2025
Full time
Senior Technical Business Analyst - Financial Banking Candidates will come from highly technical background with a track record of delivering complex, low-level code systems (eg C++, Java), with strong knowledge of performance optimisation and latency management along with Networking (TCP, UDP, multicast) and low latency data distribution. Ideally these skills will have been gained in a Low Latency Financial/Banking/Trading arena with some business knowledge (Equities, Fixed Income, Futures & Options) but candidates from other domains such as Streaming, Telecoms, Defence and Gaming where latency is a priority will also be considered. Responsibilities and Duties Requirements gathering - Work closely with other product managers, developers and architects to translate business needs into clear, technically robust specifications, identifying dependencies, interfaces, and technical constraints. Technical roadmap ownership - Work with architects and engineers to maintain the technical roadmap, identifying areas of technical debt or new application components across distributed systems. Technical documentation - Produce and maintain detailed technical and functional documentation, including API specifications, configuration workflows, and integration guides. Stakeholder engagement - Act as a central communication point between product, engineering, infrastructure, and operations, ensuring alignment of objectives and expectations. Process improvement - Identify inefficiencies in workflows, proposing automation or process improvements. Project management - Drive delivery of software and hardware initiatives, managing scope, timelines, and dependencies across cross-functional teams. Risk assessment - Anticipate technical and operational risks to delivery, proposing mitigations early in the project life cycle. Required Skills/Experience The successful candidate will have a strong and positive work ethic with the ability to forge lasting relationships (both internal and external) at all levels. The appetite and ability to learn in the role is a must. Essential Proven track record of specifying and delivering complex, low-level code systems (eg C++, Java), with strong knowledge of performance optimisation, latency management, concurrency, and integration considerations. Strong knowledge of networking principles (TCP, UDP, multicast) and experience designing for resilience, throughput, and low-latency data distribution. Expertise in distributed computing and system architectures, including microservices and high-throughput, low-latency systems. Strong knowledge of data architecture and database design, with experience across relational, time-series, and high-availability database environments. Understanding of on-premises Linux-based infrastructure, and deploying and managing containerised/virtualised environments (AWS, OpenShift). Demonstrated ability to work within Agile/Scrum SDLC, translating business objectives into actionable user stories and robust technical deliverables. Proven ability to produce and maintain high-quality technical documentation and API specifications suitable for both engineering and client consumption. Desirable Experience working with an electronically traded asset class. Strong business and technical understanding of exchange-based order book methodologies such as CLOB, auctions, dark trading, pegged orders and more. Familiarity with FIX trading protocol and market data systems. Experience working in a highly regulated environment.
IT Systems Administrator IAM/Active Directory/Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line/2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
16/10/2025
Full time
IT Systems Administrator IAM/Active Directory/Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line/2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2-3 years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
16/10/2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2-3 years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
IT Systems Administrator IAM / Active Directory / Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to 35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
16/10/2025
Full time
IT Systems Administrator IAM / Active Directory / Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to 35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
We're looking for a highly organised and data-driven Project Manager / Business Analyst to support the delivery of a major Income & Debt Improvement Programme. This role is central to coordinating high-impact workstreams across multiple debt areas, ensuring performance targets are met and that progress is clearly tracked and reported to senior leadership. You'll be joining a fast-paced programme environment where delivery, insight and stakeholder coordination are key. If you have strong analytical ability, proven project delivery support experience and enjoy working across services to drive operational improvement, this is an excellent contract opportunity. The Role Support mobilisation and daily delivery of key debt improvement workstreams across multiple service areas. Maintain RAID logs, action trackers, project plans and performance dashboards to ensure effective delivery oversight. Track KPIs and ensure accurate weekly reporting across debt lines including Adult Social Care, Housing Benefit Overpayments, Council Tax and more. Coordinate governance activity including preparing highlight reports, supporting board meetings and ensuring agreed actions are followed through. Analyse operational and financial data to identify areas for intervention, support business case development and prioritise actions. Work closely with Programme Director, BI analysts, service managers and finance leads to ensure cohesive programme delivery. Escalate risks, resource gaps and delivery delays early and support mitigation planning. Key Requirements Strong data and analytical skills with advanced Excel ability (including pivot tables, formulas, financial dashboards). Experience supporting or delivering projects in a public sector, finance operations or service improvement environment. Confident communicator, able to turn data into narrative and engage senior stakeholders with clear reporting. Highly organised and structured, comfortable handling multiple workstreams and working to governance deadlines. Familiarity with project delivery disciplines such as RAID logs, RAG status tracking and performance reporting. Experience of income and debt environments, financial processes, or systems such as Oracle/NEC is highly desirable. Power BI skills, business process mapping experience or recognised project delivery certification (PRINCE2, APM, Agile) are a bonus. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
15/10/2025
Contractor
We're looking for a highly organised and data-driven Project Manager / Business Analyst to support the delivery of a major Income & Debt Improvement Programme. This role is central to coordinating high-impact workstreams across multiple debt areas, ensuring performance targets are met and that progress is clearly tracked and reported to senior leadership. You'll be joining a fast-paced programme environment where delivery, insight and stakeholder coordination are key. If you have strong analytical ability, proven project delivery support experience and enjoy working across services to drive operational improvement, this is an excellent contract opportunity. The Role Support mobilisation and daily delivery of key debt improvement workstreams across multiple service areas. Maintain RAID logs, action trackers, project plans and performance dashboards to ensure effective delivery oversight. Track KPIs and ensure accurate weekly reporting across debt lines including Adult Social Care, Housing Benefit Overpayments, Council Tax and more. Coordinate governance activity including preparing highlight reports, supporting board meetings and ensuring agreed actions are followed through. Analyse operational and financial data to identify areas for intervention, support business case development and prioritise actions. Work closely with Programme Director, BI analysts, service managers and finance leads to ensure cohesive programme delivery. Escalate risks, resource gaps and delivery delays early and support mitigation planning. Key Requirements Strong data and analytical skills with advanced Excel ability (including pivot tables, formulas, financial dashboards). Experience supporting or delivering projects in a public sector, finance operations or service improvement environment. Confident communicator, able to turn data into narrative and engage senior stakeholders with clear reporting. Highly organised and structured, comfortable handling multiple workstreams and working to governance deadlines. Familiarity with project delivery disciplines such as RAID logs, RAG status tracking and performance reporting. Experience of income and debt environments, financial processes, or systems such as Oracle/NEC is highly desirable. Power BI skills, business process mapping experience or recognised project delivery certification (PRINCE2, APM, Agile) are a bonus. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary (phone number removed) plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
15/10/2025
Full time
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary (phone number removed) plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary (phone number removed) plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will track and analyze regulatory communications and updates across EMEA regulators regarding all trade and transaction reporting regulation and updates including European Market Infrastructure Regulation (EMIR including Refit), Markets in Financial Instruments Regulation and Directives (MiFID/MiFIR II) and Securities Financing Transaction Regulation (SFTR) This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words What we are looking for in you:- Able to produce gap analysis/requirements, workflows and technical requirement documents. Working knowledge of EMEA regulatory requirements, the banking products it impacts and prior experience of providing regulatory analysis and business requirements documentation Knowledge of EMIR, MIFIR &/or SFTR regulations considered highly advantageous. Proven ability to analyse current and future regulatory requirements and translate them into practical implications for specific processes and systems. For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
15/10/2025
Full time
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary (phone number removed) plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will track and analyze regulatory communications and updates across EMEA regulators regarding all trade and transaction reporting regulation and updates including European Market Infrastructure Regulation (EMIR including Refit), Markets in Financial Instruments Regulation and Directives (MiFID/MiFIR II) and Securities Financing Transaction Regulation (SFTR) This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words What we are looking for in you:- Able to produce gap analysis/requirements, workflows and technical requirement documents. Working knowledge of EMEA regulatory requirements, the banking products it impacts and prior experience of providing regulatory analysis and business requirements documentation Knowledge of EMIR, MIFIR &/or SFTR regulations considered highly advantageous. Proven ability to analyse current and future regulatory requirements and translate them into practical implications for specific processes and systems. For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
I am currently working with a Charity who are modernising their operations and systems, and looking to replace their legacy SAP system with best-of-breed ERP solutions. To support this, they are recruiting for a Business Analyst - a vital role that will help bridge the gap between IT and business teams to ensure we successfully capture, design, and deliver future-fit business processes. The Business Analyst will play a central role in our ERP transformation journey. Reporting into the IT team, you will work closely with stakeholders across the organisation to capture existing ('as-is') business processes, identify gaps and inefficiencies, and help define the 'to-be' future state in line with our strategic goals and operational needs. You will work as part of a BA team, focusing on the system infrastructure and the delivery of the asset management modules of the ERP. Key accountabilities: Work collaboratively with business teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business objectives, operational needs, ERP capabilities and best practice. Translate process blueprints into robust, unambiguous functional specifications to support software providers in configuring solutions that fit the organisation's requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change impact analysis and contribute to testing, training, and rollout activities. About you Experience: Proven experience as a Business Analyst in complex change or ERP migration projects, ideally within asset-rich or not-for-profit sectors. Demonstrable expertise in business process mapping, modelling, and documentation (using tools such as Visio or similar). Strong analytical, facilitation, and communication skills, with the ability to uncover requirements where knowledge is lacking and present complex processes clearly to diverse audiences. Experience in translating processes into functional specifications for technology configuration and implementation. Contribute to the definition of governance frameworks and standards for business process documentation within the Trust. Skills & attributes: Ability to create comprehensive, up-to-date process maps and blueprints available to business and IT stakeholders Ability to translate business requirements into functional specifications for technical teams and suppliers. Experience working remotely and face to face with cross-functional teams, including finance, procurement, HR, and operations. Comfortable working independently and in a newly established role. Desirable: Experience working with SAP or other ERP systems.
15/10/2025
Contractor
I am currently working with a Charity who are modernising their operations and systems, and looking to replace their legacy SAP system with best-of-breed ERP solutions. To support this, they are recruiting for a Business Analyst - a vital role that will help bridge the gap between IT and business teams to ensure we successfully capture, design, and deliver future-fit business processes. The Business Analyst will play a central role in our ERP transformation journey. Reporting into the IT team, you will work closely with stakeholders across the organisation to capture existing ('as-is') business processes, identify gaps and inefficiencies, and help define the 'to-be' future state in line with our strategic goals and operational needs. You will work as part of a BA team, focusing on the system infrastructure and the delivery of the asset management modules of the ERP. Key accountabilities: Work collaboratively with business teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business objectives, operational needs, ERP capabilities and best practice. Translate process blueprints into robust, unambiguous functional specifications to support software providers in configuring solutions that fit the organisation's requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change impact analysis and contribute to testing, training, and rollout activities. About you Experience: Proven experience as a Business Analyst in complex change or ERP migration projects, ideally within asset-rich or not-for-profit sectors. Demonstrable expertise in business process mapping, modelling, and documentation (using tools such as Visio or similar). Strong analytical, facilitation, and communication skills, with the ability to uncover requirements where knowledge is lacking and present complex processes clearly to diverse audiences. Experience in translating processes into functional specifications for technology configuration and implementation. Contribute to the definition of governance frameworks and standards for business process documentation within the Trust. Skills & attributes: Ability to create comprehensive, up-to-date process maps and blueprints available to business and IT stakeholders Ability to translate business requirements into functional specifications for technical teams and suppliers. Experience working remotely and face to face with cross-functional teams, including finance, procurement, HR, and operations. Comfortable working independently and in a newly established role. Desirable: Experience working with SAP or other ERP systems.
Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
15/10/2025
Full time
Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary £90-110,000 plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit our website Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
15/10/2025
Full time
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary £90-110,000 plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit our website Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary £90-110,000 plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will track and analyze regulatory communications and updates across EMEA regulators regarding all trade and transaction reporting regulation and updates including European Market Infrastructure Regulation (EMIR including Refit), Markets in Financial Instruments Regulation and Directives (MiFID/MiFIR II) and Securities Financing Transaction Regulation (SFTR) This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words What we are looking for in you:- Able to produce gap analysis/requirements, workflows and technical requirement documents. Working knowledge of EMEA regulatory requirements, the banking products it impacts and prior experience of providing regulatory analysis and business requirements documentation Knowledge of EMIR, MIFIR &/or SFTR regulations considered highly advantageous. Proven ability to analyse current and future regulatory requirements and translate them into practical implications for specific processes and systems. For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit our website Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
15/10/2025
Full time
EMIR Trade & Transaction Reporting Operations Banking London This is a new and exclusive opportunity for a EMIR Trade and Transaction Reporting operations analyst to join this thriving banking client as they grow their regulatory reporting Trade & Transaction Reporting team. Role details Title: Trade & Transaction Reporting Location: London Canary Wharf- 2 days a week in the office and home working hybrid Permanent, salary £90-110,000 plus pension and bonus Requirements Focus on EMIR Regulatory reporting Great new opportunity for a Trade and Transaction Reporting operations analyst to join this thriving bank. This role will track and analyze regulatory communications and updates across EMEA regulators regarding all trade and transaction reporting regulation and updates including European Market Infrastructure Regulation (EMIR including Refit), Markets in Financial Instruments Regulation and Directives (MiFID/MiFIR II) and Securities Financing Transaction Regulation (SFTR) This role will focus heavily on EMIR Regulatory reporting regimes that UK investment firms may find themselves subject to are: EMIR Trade Reporting SFTR Transaction Reporting MiFIR Transaction Reporting MiFIR Trade Reporting You will take the lead on looking at the accuracy of reports, reconciliations, taking an overarching look at errors and working on the capital markets book This is really interesting role with a strong team who are genuinely strong. They also offer hybrid and flexible working and fully support that with deeds and words What we are looking for in you:- Able to produce gap analysis/requirements, workflows and technical requirement documents. Working knowledge of EMEA regulatory requirements, the banking products it impacts and prior experience of providing regulatory analysis and business requirements documentation Knowledge of EMIR, MIFIR &/or SFTR regulations considered highly advantageous. Proven ability to analyse current and future regulatory requirements and translate them into practical implications for specific processes and systems. For more information, and the chance to be considered, please do send through a CV Good luck To find out more about Huxley, please visit our website Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Manual Tester (DV Security Clearance) Position Description Are you an experienced Test Analyst with a background in secure or classified programmes, ready to contribute to projects of national importance? Step into a role where you'll challenge the complex to strengthen security and help protect what matters most. As a DV Cleared Test Analyst, you'll work on highly sensitive programmes, ensuring the quality and reliability of systems that underpin the UK's national interests. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the highly secure nature of this role, you must either already hold, or be eligible to obtain, Developed Vetting (DV) - the highest level of UK Security Clearance. To be eligible, you must be a sole UK national (i.e. not hold dual nationality). Please note that this role is based full-time on a secure client site near Reading due to the sensitive nature of the work involved. Your future duties and responsibilities As a DV Cleared Manual Tester at CGI, you'll play a key role in ensuring the reliability and effectiveness of mission-critical systems within our Space, Defence and Intelligence business unit. You will be embedded within Agile delivery teams, collaborating closely with developers, infrastructure specialists and project managers to deliver high-quality solutions that make a real-world impact. This is an exciting opportunity to contribute to national security while working in a fast-paced, technically challenging environment. You will be responsible for designing and executing both manual and automated tests using the most appropriate tools for each task. A strong eye for detail and excellent analytical skills will be essential in identifying defects, conducting preliminary investigations, and working with teams to resolve issues. As part of a collaborative Agile setup, you'll attend daily stand-ups and planning sessions, ensuring testing is well-integrated into the development lifecycle. You'll thrive in this role if you enjoy problem-solving, continuously improving test coverage and quality, and working with cutting-edge technologies in highly secure environments. CGI will provide ongoing training and development to support your growth within the role, and you'll benefit from working on projects with real meaning and purpose. Key responsibilities include: Test Strategy & Planning • Define and maintain comprehensive test plans for infrastructure and DevOps workflows, including environment provisioning, CI/CD pipelines, container orchestration, and cloud services. • Collaborate with product owners, DevOps engineers, and architects during sprint planning to ensure test coverage aligns with user stories and infrastructure-as-code deliverables. Manual & Automated Test Development • Design, develop and execute manual tests for infrastructure components (e.g., server builds, network configurations, storage systems) and automated scripts for regression, integration, and acceptance testing. • Author and maintain automated test suites using tools such as Selenium, Robot Framework, or custom Python/Bash scripts, integrating seamlessly with Jenkins, GitLab CI/CD, or Azure DevOps pipelines. Infrastructure Testing & Validation • Provision and validate ephemeral test environments using Docker, Kubernetes, Terraform, or CloudFormation, ensuring consistency with production configurations. • Execute infrastructure smoke tests, configuration drift checks, and idempotency validations through IaC testing frameworks (e.g., Terratest, InSpec). CI/CD Integration • Embed automated test execution within build pipelines-triggering unit, integration, and end-to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & Root Cause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause investigations for infrastructure incidents, producing clear post-mortem reports and remediation recommendations. Defect Management • Log, triage, and track defects in Jira (or equivalent), ensuring clear reproduction steps, priority ranking, and lifecycle management through to closure. • Collaborate with development and operations teams on bug fixes, retesting, and verifying patches in staging and production-mirroring environments. Quality & Best Practices • Champion infrastructure and security testing best practices, including vulnerability scanning (e.g., OWASP ZAP, Nessus), compliance checks, and disaster-recovery validations. • Contribute to continuous improvement by proposing new testing tools, frameworks, and process enhancements to raise overall system reliability and observability. Agile & Cross-Functional Collaboration • Actively participate in daily stand-ups, sprint reviews, backlog grooming, and retrospectives, bringing a testing perspective to ensure quality is "shifted left." • Work hand-in-hand with developers, SREs, and cloud engineers to embed test hooks, shared dashboards, and automated health checks into the delivery lifecycle. Required qualifications to be successful in this role To be successful in this role, you will have prior experience in a dedicated testing role, ideally within a secure or mission-critical environment. You'll bring a solid understanding of testing methodologies and a passion for ensuring software quality throughout the development lifecycle. Experience with Agile delivery frameworks, particularly SAFe, is highly desirable. You should be confident working with both manual and automated testing tools and have a proven ability to design effective test cases. Familiarity with test management tools such as ALM or TestRail will support you in documenting and tracking testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and root cause analysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing your insights to improve outcomes and drive quality. Given the sensitive nature of the work, a calm, professional approach and discretion are essential. You'll need: • A solid track record within a software testing role • Experience with Continuous Integration tools • Proven ability to design and run manual or automated tests • Proficiency with test management tools such as ALM or TestRail • ISTQB Foundation Certification • Familiarity with Agile frameworks such as SAFe Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
15/10/2025
Full time
Manual Tester (DV Security Clearance) Position Description Are you an experienced Test Analyst with a background in secure or classified programmes, ready to contribute to projects of national importance? Step into a role where you'll challenge the complex to strengthen security and help protect what matters most. As a DV Cleared Test Analyst, you'll work on highly sensitive programmes, ensuring the quality and reliability of systems that underpin the UK's national interests. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the highly secure nature of this role, you must either already hold, or be eligible to obtain, Developed Vetting (DV) - the highest level of UK Security Clearance. To be eligible, you must be a sole UK national (i.e. not hold dual nationality). Please note that this role is based full-time on a secure client site near Reading due to the sensitive nature of the work involved. Your future duties and responsibilities As a DV Cleared Manual Tester at CGI, you'll play a key role in ensuring the reliability and effectiveness of mission-critical systems within our Space, Defence and Intelligence business unit. You will be embedded within Agile delivery teams, collaborating closely with developers, infrastructure specialists and project managers to deliver high-quality solutions that make a real-world impact. This is an exciting opportunity to contribute to national security while working in a fast-paced, technically challenging environment. You will be responsible for designing and executing both manual and automated tests using the most appropriate tools for each task. A strong eye for detail and excellent analytical skills will be essential in identifying defects, conducting preliminary investigations, and working with teams to resolve issues. As part of a collaborative Agile setup, you'll attend daily stand-ups and planning sessions, ensuring testing is well-integrated into the development lifecycle. You'll thrive in this role if you enjoy problem-solving, continuously improving test coverage and quality, and working with cutting-edge technologies in highly secure environments. CGI will provide ongoing training and development to support your growth within the role, and you'll benefit from working on projects with real meaning and purpose. Key responsibilities include: Test Strategy & Planning • Define and maintain comprehensive test plans for infrastructure and DevOps workflows, including environment provisioning, CI/CD pipelines, container orchestration, and cloud services. • Collaborate with product owners, DevOps engineers, and architects during sprint planning to ensure test coverage aligns with user stories and infrastructure-as-code deliverables. Manual & Automated Test Development • Design, develop and execute manual tests for infrastructure components (e.g., server builds, network configurations, storage systems) and automated scripts for regression, integration, and acceptance testing. • Author and maintain automated test suites using tools such as Selenium, Robot Framework, or custom Python/Bash scripts, integrating seamlessly with Jenkins, GitLab CI/CD, or Azure DevOps pipelines. Infrastructure Testing & Validation • Provision and validate ephemeral test environments using Docker, Kubernetes, Terraform, or CloudFormation, ensuring consistency with production configurations. • Execute infrastructure smoke tests, configuration drift checks, and idempotency validations through IaC testing frameworks (e.g., Terratest, InSpec). CI/CD Integration • Embed automated test execution within build pipelines-triggering unit, integration, and end-to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & Root Cause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause investigations for infrastructure incidents, producing clear post-mortem reports and remediation recommendations. Defect Management • Log, triage, and track defects in Jira (or equivalent), ensuring clear reproduction steps, priority ranking, and lifecycle management through to closure. • Collaborate with development and operations teams on bug fixes, retesting, and verifying patches in staging and production-mirroring environments. Quality & Best Practices • Champion infrastructure and security testing best practices, including vulnerability scanning (e.g., OWASP ZAP, Nessus), compliance checks, and disaster-recovery validations. • Contribute to continuous improvement by proposing new testing tools, frameworks, and process enhancements to raise overall system reliability and observability. Agile & Cross-Functional Collaboration • Actively participate in daily stand-ups, sprint reviews, backlog grooming, and retrospectives, bringing a testing perspective to ensure quality is "shifted left." • Work hand-in-hand with developers, SREs, and cloud engineers to embed test hooks, shared dashboards, and automated health checks into the delivery lifecycle. Required qualifications to be successful in this role To be successful in this role, you will have prior experience in a dedicated testing role, ideally within a secure or mission-critical environment. You'll bring a solid understanding of testing methodologies and a passion for ensuring software quality throughout the development lifecycle. Experience with Agile delivery frameworks, particularly SAFe, is highly desirable. You should be confident working with both manual and automated testing tools and have a proven ability to design effective test cases. Familiarity with test management tools such as ALM or TestRail will support you in documenting and tracking testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and root cause analysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing your insights to improve outcomes and drive quality. Given the sensitive nature of the work, a calm, professional approach and discretion are essential. You'll need: • A solid track record within a software testing role • Experience with Continuous Integration tools • Proven ability to design and run manual or automated tests • Proficiency with test management tools such as ALM or TestRail • ISTQB Foundation Certification • Familiarity with Agile frameworks such as SAFe Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
CYBER SECURITY ANALYST SECURITY OPERATIONS CENTER (SOC). Summer-Browning Associates is supporting our client in the Central Government who is seeking a Cyber Security Analyst for an initial 12-month assignment, with the possibility of extension. Location: London Hybrid Remote The ideal candidates will hold active DV clearance and have a proven background in Cyber Security, with the following skills and experience: Experience in SOC operations, incident response, and forensic analysis. Proficiency in Security Information and Event Management (SIEM), including tools such as Splunk, Defender, and Tenable Threat Modelling System solutions, as well as with IDS/IPS and vulnerability scanners. Ability to perform triage of security events to determine their scope, priority, and impact, while making recommendations for efficient remediation. Experience in network security principles, firewalls, and access control mechanisms. Preferred Qualifications: - Industry certifications such as CompTIA Security+, CISSP, CISM, CEH, or GIAC are highly desirable. To apply, please submit your latest CV for review.
15/10/2025
Contractor
CYBER SECURITY ANALYST SECURITY OPERATIONS CENTER (SOC). Summer-Browning Associates is supporting our client in the Central Government who is seeking a Cyber Security Analyst for an initial 12-month assignment, with the possibility of extension. Location: London Hybrid Remote The ideal candidates will hold active DV clearance and have a proven background in Cyber Security, with the following skills and experience: Experience in SOC operations, incident response, and forensic analysis. Proficiency in Security Information and Event Management (SIEM), including tools such as Splunk, Defender, and Tenable Threat Modelling System solutions, as well as with IDS/IPS and vulnerability scanners. Ability to perform triage of security events to determine their scope, priority, and impact, while making recommendations for efficient remediation. Experience in network security principles, firewalls, and access control mechanisms. Preferred Qualifications: - Industry certifications such as CompTIA Security+, CISSP, CISM, CEH, or GIAC are highly desirable. To apply, please submit your latest CV for review.
Job Specification Role Title: Technical Applications Manager Business Area: Business Support Reporting To: Head of Enterprise Applications Location: Remote (with travel to Warwick and other UK sites as required) Rate: TBC 6 months with potential extension Role Purpose The Technical Applications Manager will lead the Enterprise Applications product team, responsible for managing the day-to-day service, maintenance, and delivery of minor system enhancements across a complex enterprise application landscape. The role will play a key part in driving continuous improvement, leading technical upgrades, and supporting integration activities as part of the wider business transformation. Key Responsibilities Lead the delivery of the Enterprise Applications service to ensure technology supports the overall business strategy. Manage a team of internal staff and external partners responsible for the development, implementation, and support of enterprise applications. Mentor and develop team members including solution architects, product owners, engineers, and business analysts to foster a culture of innovation, accountability, and high performance. Oversee day-to-day operations of enterprise applications, ensuring reliable and efficient service delivery. Maintain and optimise key enterprise systems such as: ERP: Oracle E-Business Suite CRM: Salesforce HR: Oracle HCM Document Management: Oracle WebCenter Plus, other business-critical applications as required. Develop and maintain technical application roadmaps, scheduling upgrades to maintain security compliance and evergreen software versions. Lead Business Continuity and Disaster Recovery planning and testing to ensure application resilience. Manage third-party vendor relationships and strategic partners through regular engagement and quarterly business reviews. Collaborate with cross-functional teams, including business leaders, IT, and departmental heads, to deliver fit-for-purpose application solutions that enhance operational effectiveness. Ensure all enterprise application processes comply with IT General Controls (ITGC) , internal governance standards, and data protection regulations. Implement and maintain strong security controls to protect data integrity and mitigate cyber risks. Oversee financial management and FinOps operations, including SaaS subscriptions, capital and operational expenditure, and vendor performance management. Experience and Skills Required Proven experience leading enterprise application teams in a complex business environment. Strong technical background with deep knowledge of IT systems, integrations, and application architecture. Experience in leading application modernisation or digital transformation programmes. Excellent stakeholder management skills, with the ability to communicate and influence at all levels, including C-suite. Strategic mindset with the ability to adopt a hands-on approach when required. Demonstrable experience in vendor and partner management , ideally with Oracle and Salesforce ecosystems. Strong understanding of security, compliance, and governance frameworks. Commercial awareness and budget management experience. Personal Attributes Proactive, innovative, and outcome-focused. Confident leader with a collaborative and engaging management style. Able to manage competing priorities in a fast-paced environment. Committed to continuous improvement and operational excellence.
15/10/2025
Contractor
Job Specification Role Title: Technical Applications Manager Business Area: Business Support Reporting To: Head of Enterprise Applications Location: Remote (with travel to Warwick and other UK sites as required) Rate: TBC 6 months with potential extension Role Purpose The Technical Applications Manager will lead the Enterprise Applications product team, responsible for managing the day-to-day service, maintenance, and delivery of minor system enhancements across a complex enterprise application landscape. The role will play a key part in driving continuous improvement, leading technical upgrades, and supporting integration activities as part of the wider business transformation. Key Responsibilities Lead the delivery of the Enterprise Applications service to ensure technology supports the overall business strategy. Manage a team of internal staff and external partners responsible for the development, implementation, and support of enterprise applications. Mentor and develop team members including solution architects, product owners, engineers, and business analysts to foster a culture of innovation, accountability, and high performance. Oversee day-to-day operations of enterprise applications, ensuring reliable and efficient service delivery. Maintain and optimise key enterprise systems such as: ERP: Oracle E-Business Suite CRM: Salesforce HR: Oracle HCM Document Management: Oracle WebCenter Plus, other business-critical applications as required. Develop and maintain technical application roadmaps, scheduling upgrades to maintain security compliance and evergreen software versions. Lead Business Continuity and Disaster Recovery planning and testing to ensure application resilience. Manage third-party vendor relationships and strategic partners through regular engagement and quarterly business reviews. Collaborate with cross-functional teams, including business leaders, IT, and departmental heads, to deliver fit-for-purpose application solutions that enhance operational effectiveness. Ensure all enterprise application processes comply with IT General Controls (ITGC) , internal governance standards, and data protection regulations. Implement and maintain strong security controls to protect data integrity and mitigate cyber risks. Oversee financial management and FinOps operations, including SaaS subscriptions, capital and operational expenditure, and vendor performance management. Experience and Skills Required Proven experience leading enterprise application teams in a complex business environment. Strong technical background with deep knowledge of IT systems, integrations, and application architecture. Experience in leading application modernisation or digital transformation programmes. Excellent stakeholder management skills, with the ability to communicate and influence at all levels, including C-suite. Strategic mindset with the ability to adopt a hands-on approach when required. Demonstrable experience in vendor and partner management , ideally with Oracle and Salesforce ecosystems. Strong understanding of security, compliance, and governance frameworks. Commercial awareness and budget management experience. Personal Attributes Proactive, innovative, and outcome-focused. Confident leader with a collaborative and engaging management style. Able to manage competing priorities in a fast-paced environment. Committed to continuous improvement and operational excellence.
Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35) Location: London (Onsite) Contract Duration: 6 Months Start Date: Immediate IR35 Status: Outside IR35 Right to Work: Full UK right to work required Job Summary: We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. Key Responsibilities: Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. Translate business needs into clear functional specifications, process flows, and user stories. Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). Provide training support and documentation for end users. Facilitate effective communication between business and technical teams throughout the project lifecycle. Ensure compliance with project timelines and quality standards. Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. Candidate Requirements: Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. Strong understanding of Field Service Management processes. Experience working onsite with cross-functional teams. Familiarity with Agile project methodologies. Excellent communication, documentation, and stakeholder management skills. Ability to start immediately and commit to a 6-month onsite contract in London. Full right to work in the United Kingdom is essential. ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable. Additional Information: Contract Type: 6-month fixed term, outside IR35 Location: Onsite, London and surrounding areas Start Date: Immediate Rate: Competitive and commensurate with experience
15/10/2025
Contractor
Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35) Location: London (Onsite) Contract Duration: 6 Months Start Date: Immediate IR35 Status: Outside IR35 Right to Work: Full UK right to work required Job Summary: We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction. This is an outside IR35 contract with an immediate start, requiring full right to work in the UK. Key Responsibilities: Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM. Translate business needs into clear functional specifications, process flows, and user stories. Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements. Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management. Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT). Provide training support and documentation for end users. Facilitate effective communication between business and technical teams throughout the project lifecycle. Ensure compliance with project timelines and quality standards. Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices. Candidate Requirements: Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations. Strong understanding of Field Service Management processes. Experience working onsite with cross-functional teams. Familiarity with Agile project methodologies. Excellent communication, documentation, and stakeholder management skills. Ability to start immediately and commit to a 6-month onsite contract in London. Full right to work in the United Kingdom is essential. ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable. Additional Information: Contract Type: 6-month fixed term, outside IR35 Location: Onsite, London and surrounding areas Start Date: Immediate Rate: Competitive and commensurate with experience
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From 400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
15/10/2025
Contractor
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From 400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jobs - Frequently Asked Questions
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