15 jobs found

Network Engineer Bromley, Kent Up to £50,000 per annum Full time, permanent Are you ready to take ownership of a critical network environment and help shape the future of IT infrastructure in a collaborative, forward-thinking team? We're looking for a Network Engineer who thrives on solving complex challenges, enjoys working across infrastructure and security domains, and is excited to contribute to a high-performing, close-knit team. This is more than just a technical role - it's an opportunity to bring your ideas to life, influence how we evolve our network, and play a key part in delivering secure, resilient, and scalable solutions that support the entire business. What you'll do Manage and optimise network infrastructure, including virtual networks, cloud infrastructure, and WAN technologies. Configure and maintain firewalls, routers, load balancers, and switches. Deploy security and operational updates in line with business guidelines. Monitor network performance and resolve bottlenecks. Collaborate with infrastructure and security engineers to align on requirements. Support and educate helpdesk staff on network-related issues. Participate in out-of-hours work as required by the role. What we're looking for: Advanced knowledge of networking (TCP/IP, subnetting, VLANs, VPNs, load balancing). Strong troubleshooting and analytical skills. Experience with FortiNet firewalls and Cisco switches (including CLI configuration). Proficiency in Linux and Windows operating systems and Aws & Azure. Experience with backup and disaster recovery solutions. Familiarity with implementing Cisco security and firmware updates. Ability to work cross-functionally and communicate technical concepts clearly. Why Join Us? Make a Real Difference: Your work will directly impact the security, performance, and resilience of our business-critical systems. Collaborative Culture: Join a supportive team that values knowledge sharing, continuous learning, and mutual respect. Growth Opportunities: We invest in your development - whether that's through certifications, hands-on experience, or exposure to new technologies. Work-Life Balance: We understand the importance of flexibility and offer a working environment that supports your wellbeing. Innovation Encouraged: We welcome fresh ideas and give you the space to innovate and improve how we do thing About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant.The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long term care, corporate investments, business protection and tax related pension calculations. The impact of these taxes on investment products, especially pensions are of particular focus. The successful candidate will be passionate about delivering technical tax information in a clear and comprehendible manner and enjoy building relationships and commercial in approach. An interest in and/or experience in delivering training would be an advantage. What they offer: A friendly, supportive and accommodating working environment A competitive salary 25 days holiday (plus bank holidays) and an additional day for each 12 month period of service completed up to a maximum of 29 days 1 day's holiday for your birthday (which may be taken at a different time) Ability to purchase up to 5 days additional holiday per annum 5% employer matched pension contribution, plus the ability to elect to make a personal contribution via salary sacrifice Death in service benefit (4 times annual salary) Favourable sick pay scheme and income protection insurance Access to employee benefits platform with £200 per annum to spend Cycle to work scheme Free parking Remote or hybrid working depending on candidate location, but ideally able to attend the office in Manchester for team meetings For more information please contact Graeme Hyland on or email Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant.The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long term care, corporate investments, business protection and tax related pension calculations. The impact of these taxes on investment products, especially pensions are of particular focus. The successful candidate will be passionate about delivering technical tax information in a clear and comprehendible manner and enjoy building relationships and commercial in approach. An interest in and/or experience in delivering training would be an advantage. What they offer: A friendly, supportive and accommodating working environment A competitive salary 25 days holiday (plus bank holidays) and an additional day for each 12 month period of service completed up to a maximum of 29 days 1 day's holiday for your birthday (which may be taken at a different time) Ability to purchase up to 5 days additional holiday per annum 5% employer matched pension contribution, plus the ability to elect to make a personal contribution via salary sacrifice Death in service benefit (4 times annual salary) Favourable sick pay scheme and income protection insurance Access to employee benefits platform with £200 per annum to spend Cycle to work scheme Free parking Remote or hybrid working depending on candidate location, but ideally able to attend the office in Manchester for team meetings For more information please contact Graeme Hyland on or email Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant.The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long term care, corporate investments, business protection and tax related pension calculations. The impact of these taxes on investment products, especially pensions are of particular focus. The successful candidate will be passionate about delivering technical tax information in a clear and comprehendible manner and enjoy building relationships and commercial in approach. An interest in and/or experience in delivering training would be an advantage. What they offer: A friendly, supportive and accommodating working environment A competitive salary 25 days holiday (plus bank holidays) and an additional day for each 12 month period of service completed up to a maximum of 29 days 1 day's holiday for your birthday (which may be taken at a different time) Ability to purchase up to 5 days additional holiday per annum 5% employer matched pension contribution, plus the ability to elect to make a personal contribution via salary sacrifice Death in service benefit (4 times annual salary) Favourable sick pay scheme and income protection insurance Access to employee benefits platform with £200 per annum to spend Cycle to work scheme Free parking Remote or hybrid working depending on candidate location, but ideally able to attend the office in Manchester for team meetings For more information please contact Graeme Hyland on or email Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant.The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long term care, corporate investments, business protection and tax related pension calculations. The impact of these taxes on investment products, especially pensions are of particular focus. The successful candidate will be passionate about delivering technical tax information in a clear and comprehendible manner and enjoy building relationships and commercial in approach. An interest in and/or experience in delivering training would be an advantage. What they offer: A friendly, supportive and accommodating working environment A competitive salary 25 days holiday (plus bank holidays) and an additional day for each 12 month period of service completed up to a maximum of 29 days 1 day's holiday for your birthday (which may be taken at a different time) Ability to purchase up to 5 days additional holiday per annum 5% employer matched pension contribution, plus the ability to elect to make a personal contribution via salary sacrifice Death in service benefit (4 times annual salary) Favourable sick pay scheme and income protection insurance Access to employee benefits platform with £200 per annum to spend Cycle to work scheme Free parking Remote or hybrid working depending on candidate location, but ideally able to attend the office in Manchester for team meetings For more information please contact Graeme Hyland on or email Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Hybrid working model Supportive, collaborative team culture Clear development pathway Looking to kickstart your career in IT Support? Interested in joining a leading Insurance & Financial Services firm in the heart of the Lloyd's market? Apply for this IT Support role in London today!Company profile - Insurance & Financial Services This boutique firm is recognised as a leading provider of specialist insurance, investment and financial services in the Lloyd's insurance market. Our client manages over £5 billion of underwriting each year, making it one of the most influential advisers in the sector. Their expertise covers Lloyd's Members' Agency services, underwriting, insurance company administration, audit, tax, and consultancy. Job description - IT Support This is an exciting opportunity for a motivated early career individual to begin their career in IT, joining a close-knit team that delivers critical technical support across the business. In this hands-on role, you'll assist with a wide range of day-to-day IT functions including helpdesk support, systems maintenance, and software troubleshooting.You'll work closely with experienced IT professionals, gaining exposure to technical environments in a fast-paced financial services setting while developing essential skills in customer service, hardware/software support, and IT documentation. This role is ideal for a tech-savvy individual eager to learn and grow within a supportive and highly professional environment. Key responsibilities - IT Support In this IT Support Assistant job, your responsibilities will include: Provide first-line technical support to internal users, resolving basic IT issues and escalating where necessary. Log, manage, and track support tickets through the helpdesk system to ensure efficient resolution. Assist with installation, configuration, and maintenance of IT hardware and software, both remotely and deskside. Help maintain IT documentation, including user guides and troubleshooting materials. Deliver outstanding customer service and foster strong working relationships with users across the business. Support ongoing system upgrades and contribute to internal IT projects as directed by senior team members. What we're looking for - IT Support A 2:1 degree (or equivalent) in an IT-related or technical subject is preferred, though not essential. Strong interest in technology, systems support, and the financial services environment. Excellent communication skills - both written and verbal - with the ability to explain technical issues to non-technical users. Strong customer service ethos with a proactive and helpful approach. A logical thinker with effective problem-solving skills and a keen attention to detail. Team-oriented with the willingness to learn and develop new skills quickly. Familiarity with Microsoft Windows, Office 365, and basic networking concepts is desirable. Benefits - IT Support £27,000 competitive starting salary Hybrid working model following initial training. Supportive, collaborative team culture with hands-on training. Prime City-based offices with access to the Lloyd's of London market. Clear development pathway into IT specialism or systems support roles. Exposure to cutting-edge IT systems within a leading financial services environment Interested in IT Support roles in London? Ready to launch your career in the legal insurance industry with a market-leading firm - apply to this role today!

We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Our client has an opportunity for a 1st / 2nd Line Technical Support adviser to join their busy and demanding IS Service Desk team on a 3 month temporary contract. As a 1st / 2nd Line Technical Support Advisor, you will be responsible for providing 1st/2nd Line Technical Support to a range of customers, supporting both Windows Client and Server Operating systems. You will also be supporting Active Directory mobile devices. You will provide a professional and positive experience for all customers. As a 1st / 2nd line Technical Support Advisor, you will have experience of working on a busy Service Desk. You will be technically minded, have first class customer service skills and be able to multitask. The hours for this position are Monday - Friday, 8:00 - 18:00 on a rota. If you are interested then please apply now

Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits (on-site gym, restaurant and more) Employment Status: Full-time Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday. We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it’s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits (on-site gym, restaurant and more) Employment Status: Full-time Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday. We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it’s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Our client has an opportunity for a 1st / 2nd Line Technical Support adviser to join their busy and demanding IS Service Desk team on a 3 month temporary contract. As a 1st / 2nd Line Technical Support Advisor, you will be responsible for providing 1st/2nd Line Technical Support to a range of customers, supporting both Windows Client and Server Operating systems. You will also be supporting Active Directory mobile devices. You will provide a professional and positive experience for all customers. As a 1st / 2nd line Technical Support Advisor, you will have experience of working on a busy Service Desk. You will be technically minded, have first class customer service skills and be able to multitask. The hours for this position are Monday - Friday, 8:00 - 18:00 on a rota. If you are interested then please apply now

Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits (on-site gym, restaurant and more) Employment Status: Full-time Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday. We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it’s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk