46 jobs found

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: 24,938 to 26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: £24,938 to £26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone shooting Issues: Diagnosing and resolving application and system faults Monitoring Performance: Ensuring high availability and reliability of supported applications Updating Documentation: Maintaining accurate records of support activities and resolutions Supporting Upgrades: Assisting in migration from legacy to web-based applications Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of supporting complex business or software applications High level of computer literacy with a logical and analytical mindset Strong communication and interpersonal skills Dynamic and energetic approach to problem solving Ability to work effectively under pressure DESIRABLE Experience in a senior or leadership support role Knowledge of MS Windows and Linux operating systems Understanding of networking and TCP/IP fundamentals Familiarity with Exchange or similar email systems Exposure to financial or accounting software systems BENEFITS Competitive salary with performance-related bonus scheme 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays) Group Life Insurance (after first year) Ongoing training and professional development opportunities Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13975 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft's Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices. Overview: To act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Responsibilities: To provide a professional and personal first point of contact to customers for their IT support queries. Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts. Troubleshooting issues and logging them in the company ticket system. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed. Escalate relevant and more complex work to the 2nd line Helpdesk Technicians. Undertake simple maintenance tasks for monitored systems. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers. Installing software and building computers for customers. Take on ad hoc project work as directed by the IT Helpdesk Manager. Desirable skills: A strong personal interest in IT and computing. Hands on experience in general computing and IT services. Previous experience in a customer facing role. General understanding of PCs, servers, email, telephony, and Backup. Experience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365. Good technical knowledge. Excellent customer service and communication skills. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm. Benefits: Pension. Private medical on completion of probation period. 25 days annual leave. Employee of the quarter prize £500. Employee of the year prize TBD. Free snacks and drinks. Retail, entertainment and gym discounts. Bike to work. Season ticket loans. Future prospects: On successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas and/or management level IT . About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday between 8am and 6pm. We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone. We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us. If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you'll be the first point of contact for colleagues across the organisation - helping them work smarter and more confidently with IT. This is a 360 service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, you'll: Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. Provide 1st and 2nd line support, using a modern ticketing system to handle incidents and service requests. Occasionally travel to different sites and schemes, so access to a car and flexibility are helpful. Collaborate with other IT teams and disciplines, gaining exposure to a wide range of technologies including Microsoft 365, Azure, Entra ID, and more. Contribute to service improvements and help shape how we deliver IT support. We work within ITIL-aligned practices, but what matters most is your ability to communicate clearly, stay resilient, and care about the experience of those you support. Whether you're early in your career or bringing previous experience, we offer a nurturing environment where learning is encouraged, and your contribution is valued. Formal qualifications are welcome but not essential - we're more interested in your curiosity, adaptability, and commitment to great service. Salary The spot salary for the IT Service Desk Advisor post is £30,216 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience working in a busy IT environment, providing customer-facing technical support. Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. Experience in developing training materials or documentation to support user education. Valid driving licence and access to a car for work purposes. Flexibility to work at different locations and occasionally outside of normal office hours. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 24th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 29th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Technical Support Engineer, IT Technical Services Analyst, IT Helpdesk Support, IT Tech Support Engineer, IT Helpdesk Technician, IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Helpdesk Engineer, Network Support, Network Administration, Systems Administrator, etc REF-

IT Service Delivery Technician Location : Axminster , Devon (Hybrid & Field-Based) Contract Type: 6-month Contract to perm Salary : 38,000 - 40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IST Support, supporting multiple sites and users. If remote support isn't suitable only then travel will be required. You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (Apply online only , remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support where necessary. Accurately log incidents and resolutions using a ticketing system. Configure and set up new laptops, desktops, and mobile devices. Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills & Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing / incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply? Work with a supportive IT team in a role where every day is different. Gain hands-on experience across a wide range of technologies. Build your career in IT support while helping users get the most out of their systems. Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.

1st / 2nd Line IT Support Engineer Location: Wokingham Salary: to £28,000 Are you ready to take the next step in your IT career? We're looking for a 1st/2nd Line IT Support Engineer to join our close-knit technical services team in Wokingham. This isn't your average support role. Alongside helping end-users and solving day-to-day technical issues, you'll also get hands-on with projects, working directly with our project engineers to grow your skills and experience. If you're ambitious, love solving problems, and want to build your technical career in a supportive environment, this could be the move for you. What you'll be doing Acting as the first point of contact for IT support queries (phone & email) Providing 1st/2nd line remote support and escalating when needed Managing customer requests such as installations, user account changes, and updates Carrying out daily/weekly health and backup checks Contributing to and improving technical documentation Assisting project engineers on a variety of client projects What we're looking for Previous experience supporting Windows Desktop, Office 365 and Active Directory Basic understanding of networking (TCP/IP, firewalls, routers, switches) Great communication skills - able to talk tech in plain English A team player with a "can-do" attitude who takes ownership Nice-to-haves (but not essential): Experience supporting Apple Mac devices Knowledge of Azure Familiarity with corporate antivirus tools Qualifications ( not essential) ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Microsoft Technology Associate (MTA) Why join us? A chance to develop beyond just support - with hands-on project work included Small, friendly, collaborative team where your ideas are heard Ongoing training and personal development encouraged Opportunity to grow your technical career with real variety in your day The essentials Must be eligible to live and work in the UK Full UK driving licence required If you are a 1st Line Support Engineer, IT Technician, or 2nd Line Support Engineer, looking for a role where you can make an impact, grow your skills, and work on more than just tickets, we'd love to hear from you.

Support Engineer £27,000 - £30,000 + discretionary bonus, Burgess Hill RH15, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme The Role We're recruiting a Support Engineer to join a dynamic and growing IT support business operating across the South East and beyond. This is a first-line support role that would suit someone with prior helpdesk or technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices Provide basic support with networking and connectivity issues Administer Microsoft 365 and basic Active Directory functions (e.g., account setup and password resets) Maintain and update client asset databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. Experience with Microsoft 365 and a working knowledge of Active Directory are highly desirable. Strong communication skills, attention to detail, and a proactive approach to problem-solving are key for success in this Support Engineer position. This role could suit someone who has worked as a 1st Line Support Technician, IT Helpdesk Analyst, or Technical Support Advisor. Company Information This well-established IT support company specialises in fully managed IT services, cybersecurity, and cloud infrastructure. From its head office in Burgess Hill and satellite office in London, it provides dedicated support to clients across Sussex, Surrey, Kent, London, and internationally. The business is a Microsoft Silver Partner and takes pride in offering tailored, business-critical IT solutions backed by excellent customer service and 24/7 monitoring. Their approach is proactive, collaborative, and built on long-standing client relationships. Package £27,000 - £30,000 salary Discretionary annual performance bonus 28 days holiday including bank holidays Monday to Friday, 9am - 5:30pm Permanent, full-time position Centrally located office with nearby street parking Office accessible by bus and train (10-15 minute walk from mainline station) Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Helpdesk IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: Competitive salary and bonus scheme Paid exam completion bonus 28 days holiday (including 8 bank holidays) Company pension scheme Internal training and exam support Clear progression opportunities within the business Why Join Us? Professional Development Continuous training and career growth support Dynamic Environment Challenging and rewarding work with varied clients Supportive Team Culture Work with a friendly, collaborative team Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with software configuration, computer setups, and installations Install and manage Office 365 solutions Provide first-line support for server infrastructure Perform remote installations of new IT equipment What We re Looking For: Proven experience in an IT helpdesk role Experience in MSP environments (preferred) Strong IT and communication skills with the ability to work under pressure A proactive, team-oriented approach Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) Own transport and a valid driving licence preferred (occasional client site visits required) Must live within commuting distance of Northampton What s Next? If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

Helpdesk IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton. If you're passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we'd love to hear from you. About Us We're a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we're experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: Competitive salary and bonus scheme Paid exam completion bonus 28 days holiday (including 8 bank holidays) Company pension scheme Internal training and exam support Clear progression opportunities within the business Why Join Us? Professional Development - Continuous training and career growth support Dynamic Environment - Challenging and rewarding work with varied clients Supportive Team Culture - Work with a friendly, collaborative team Cutting-Edge Technology - Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with software configuration, computer setups, and installations Install and manage Office 365 solutions Provide first-line support for server infrastructure Perform remote installations of new IT equipment What We're Looking For: Proven experience in an IT helpdesk role Experience in MSP environments (preferred) Strong IT and communication skills with the ability to work under pressure A proactive, team-oriented approach Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) Own transport and a valid driving licence preferred (occasional client site visits required) Must live within commuting distance of Northampton Desirable Skills (not essential): VLAN setup and configuration Firewall administration and internet connectivity setups Server OS installation and Active Directory Ubiquiti installation and administration Knowledge of ESET antivirus software Office 365 migration techniques What's Next? If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

Support Engineer 27,000 - 30,000 + discretionary bonus, Burgess Hill RH15, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme The Role We're recruiting a Support Engineer to join a dynamic and growing IT support business operating across the South East and beyond. This is a first-line support role that would suit someone with prior helpdesk or technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices Provide basic support with networking and connectivity issues Administer Microsoft 365 and basic Active Directory functions (e.g., account setup and password resets) Maintain and update client asset databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. Experience with Microsoft 365 and a working knowledge of Active Directory are highly desirable. Strong communication skills, attention to detail, and a proactive approach to problem-solving are key for success in this Support Engineer position. This role could suit someone who has worked as a 1st Line Support Technician, IT Helpdesk Analyst, or Technical Support Advisor. Company Information This well-established IT support company specialises in fully managed IT services, cybersecurity, and cloud infrastructure. From its head office in Burgess Hill and satellite office in London, it provides dedicated support to clients across Sussex, Surrey, Kent, London, and internationally. The business is a Microsoft Silver Partner and takes pride in offering tailored, business-critical IT solutions backed by excellent customer service and 24/7 monitoring. Their approach is proactive, collaborative, and built on long-standing client relationships. Package 27,000 - 30,000 salary Discretionary annual performance bonus 28 days holiday including bank holidays Monday to Friday, 9am - 5:30pm Permanent, full-time position Centrally located office with nearby street parking Office accessible by bus and train (10-15 minute walk from mainline station) Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues. Responsibilities will cover both hardware and software, including user devices (mobiles, tablets, laptops) and applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager Experience (Required) Service desk or contact centre environment Customer-facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken English Organised Collaborative team player Other requirements Valid driver's licence Within a 45-minute commute of Hoddesdon Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

About the role Tech 2 - Remote Early-Life Support Engineer provides critical first-line support to end users during the initial phase of IT deployment and migration. Operating remotely, this role involves responding to queries via phone, troubleshooting issues, and ensuring a smooth transition for users receiving new devices. The engineer must hold valid SC clearance and demonstrate strong technical and communication skills. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: Porton Down - Salisbury Working Hours: 9:00 AM to 5:30 PM Contract Duration: 13th October 2025 till 24th October 2025 Roles and Responsibilities: Provide remote early-life support to end users via phone following device refresh or migration. Act as a knowledgeable point of contact for troubleshooting basic hardware and software issues. Guide users through setup, login, and configuration steps as needed. Escalate unresolved or complex issues to onsite support teams or higher-level engineers. Maintain clear and accurate records of support interactions and resolutions. Collaborate with the Project Manager and onsite teams to ensure consistent support coverage. Adhere to all security protocols and confidentiality requirements associated with SC clearance. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to work flexible hours to support in-hours and out-of-hours queries. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 5 day per week onsite contract. A per hour, in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company). Next Step Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Third Line Technician Annual Salary: Up to £37,000, dependent on experience Location: Hampshire Job Type: Full-time - hybrid Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of our IT infrastructure by resolving complex technical issues escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments. Support applications written in Node.js and manage FreeSwitch systems. Apply over-the-air firmware updates and monitor system performance. SIP, VoIP & Network Management: Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE. Configure SIP trunks and resolve complex call routing and quality issues. Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS. Knowledge Sharing & Documentation: Mentor junior technicians and contribute to internal training. Create and maintain detailed documentation and system diagrams. Vendor & Supplier Liaison: Collaborate with third-party vendors to resolve technical issues. Assist in managing SLAs and ensuring service quality. Required Skills & Qualifications: Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting. Strong knowledge of Linux and Windows systems, and experience with FreeSwitch. Experience with AWS infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications such as Microsoft Certified: Azure Administrator, or equivalent. Benefits: 161 hours holiday rising to 175 hours with length of service plus Bank Holidays. Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more. 24/7 employee assistance programme with an easily accessible app. Family and friends' discounts on our services & products. Cycle to work incentive. Pension Scheme, up to 4% Company matched. Free on-site parking. If you are interested in this position please apply online or for more information please contact me on

Job Title: Field IT Support Engineer - MSP Location: Bridgewater Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer l ooking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you. We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting. Key Responsibilities Provide on-site and remot e IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills

Position: Duty TechnicianLocation: Hursley (5 days a week onsite)Day Rate: Market RateSecurity Clearance: SC Cleared Are you a technically minded problem solver with a passion for keeping systems running smoothly? We're looking for a Duty Technician to join our dynamic team and play a key role in supporting the backbone of our supply chain operations. This is a hands-on role where you'll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we'd love to hear from you. What You'll Be Doing: Responding to incoming technical support incidents, service requests, and change tickets Managing your personal call queue and ensuring timely resolution of issues Providing clear updates and maintaining strong communication with customers Troubleshooting everything from password resets to complex server queries Escalating issues to the 3rd Line Team when needed Collaborating with Engineers and internal teams across Development, Projects, and Technical Delivery Performing software builds and rebuilds on PCs and laptops Diagnosing and fixing hardware faults, and installing upgrades as required Delivering top-tier customer service at every touchpoint What You'll Bring: Strong technical troubleshooting skills across desktop and infrastructure environments A detail-oriented mindset with a proactive approach to problem-solving Excellent communication skills and a customer-first attitude Ability to work effectively as part of a close-knit, high-performing team Experience in a support role, ideally with exposure to 2nd or 3rd line environments If you're interested in hearing more, please do send your profile to Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.