18 jobs found

ServiceNow Developer / Product Owner - Customer - UK Remote - circa 75k + bonus Fancy taking real ownership of a ServiceNow platform and shaping how it evolves? I'm working with a UK-based organisation that's looking for someone to take the reins of their ServiceNow instance and drive it forward. The platform's already established, but they want someone with the technical know-how and vision to take it to the next level - by building out capability across ITOM, HRSD, and CSM. You'll be the go-to person for all things ServiceNow: leading development, shaping the roadmap, and working closely with internal stakeholders to make sure the platform delivers genuine business value. The role's hands-on, so you'll need strong experience with configuration, scripting, and integrations - particularly around Flow Designer, IntegrationHub, REST/SOAP APIs , and JavaScript . Exposure to Azure DevOps , CI/CD pipelines , or cloud integrations (Azure, Teams, Dynamics 365) would also be a bonus. It's a great opportunity for someone who enjoys end-to-end ownership (from design through to delivery) and wants to work in a business that genuinely invests in its people. You'll have the autonomy to make an impact and the support to grow. What they're looking for: Strong background in ServiceNow development and potentially platform ownership Good knowledge of HRSD, CSM, ITOM (any mix of these is fine - ITOM & CSM are preferences) Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer) Certified System Administrator (CSA) and ideally Application Developer (CAD) CIS would be a bonus Confident working with senior stakeholders and defining platform strategy What's on offer: Remote-first role (UK-based) Salary around 75k + bonus Good holiday allowance Solid pension, private health, wellbeing initiatives, and more If you're after a role where you can truly own the platform and shape its direction, this could be a great fit. Get your CV in ASAP for consideration as this role won't be around for long. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNow Developer/Product Owner - Customer - UK Remote - circa £75k + bonus Fancy taking real ownership of a ServiceNow platform and shaping how it evolves? I'm working with a UK-based organisation that's looking for someone to take the reins of their ServiceNow instance and drive it forward. The platform's already established, but they want someone with the technical know-how and vision to take it to the next level - by building out capability across ITOM, HRSD, and CSM. You'll be the go-to person for all things ServiceNow: leading development, shaping the roadmap, and working closely with internal stakeholders to make sure the platform delivers genuine business value. The role's hands-on, so you'll need strong experience with configuration, Scripting, and integrations - particularly around Flow Designer, IntegrationHub, REST/SOAP APIs , and JavaScript . Exposure to Azure DevOps , CI/CD pipelines , or cloud integrations (Azure, Teams, Dynamics 365) would also be a bonus. It's a great opportunity for someone who enjoys end-to-end ownership (from design through to delivery) and wants to work in a business that genuinely invests in its people. You'll have the autonomy to make an impact and the support to grow. What they're looking for: Strong background in ServiceNow development and potentially platform ownership Good knowledge of HRSD, CSM, ITOM (any mix of these is fine - ITOM & CSM are preferences) Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer) Certified System Administrator (CSA) and ideally Application Developer (CAD) CIS would be a bonus Confident working with senior stakeholders and defining platform strategy What's on offer: Remote-first role (UK-based) Salary around £75k + bonus Good holiday allowance Solid pension, private health, wellbeing initiatives, and more If you're after a role where you can truly own the platform and shape its direction, this could be a great fit. Get your CV in ASAP for consideration as this role won't be around for long. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)

Software Developer Team Lead Location: Remote (Quarterly meets ups) Job Type: Full-Time, Permanent Must have Right to Work in the UK (company does not provide sponsorship) SC Clearance will be required Join a leading organisation in affordable housing services and personal care, where innovation drives growth. We are seeking a Developer with a passion for technology and problem-solving to join our dynamic IT team. This role offers the chance to work on transformative projects, develop impactful solutions, and contribute to a team that values creativity, collaboration, and technical excellence. Day-to-day of the role: Design, develop, and maintain in-house software solutions, ensuring alignment with our strategic goals. Write clean, reusable, and secure code that powers our operations. Identify areas for improvement and develop solutions that enhance performance and user experience. Conduct rigorous testing and quality assurance to ensure software meets business needs. Collaborate across teams to align software solutions with business objectives. Maintain and optimise systems across multiple platforms. Manage and maintain code repositories in Azure DevOps. Required Skills & Qualifications: Proven experience in commercial software development. Strong proficiency in Angular , SQL , and .NET technologies. Experience with Azure DevOps/Git for source control. A structured, analytical mindset with a keen eye for detail and a methodical approach to testing and debugging. A proactive and collaborative approach, thriving in a fast-paced environment with multiple stakeholders. Experience in managing and leading a team Nice-to-Have Skills: Experience developing cloud-based solutions in Azure (Azure SQL, APIs, Logic Apps, Websites, etc.) Knowledge of NoSQL databases, such as MongoDB. Familiarity with Docker for containerisation. Practical experience in deploying and managing applications using Azure Logic Apps. SSIS package development Interacting with Web APIs PowerShell scripting Managing IIS web applications Workday or ServiceNow integrations Some of the Benefits: 25 days annual leave plus bank holidays. Enhanced pension scheme. Private medical care. Sharesave scheme.

My Financial Services client are looking for a ServiceNow Architect to join their team. The role will be working on a greenfield implementation of ServiceNow and ITSM capability.Requirements: Greenfield experience of an implementation of ServiceNow Including ITSM / ITOM / CMBD / Discovery Experience ServiceNow Product implementations. Background as a ServiceNow Architect or a Senior ServiceNow Developer Solution Design and Configuration of ServiceNow Extensive experience working in complex global organisations. This is a initial 6 Month contract paying between 750p/d - 850p/d via umbrella with high chance of extension. This role offers a Hybrid working policy, working in the office 3 days a week. If this role is of interest, please reply with your up-to-date CV and I will be in touch if suitable Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Job Title: Junior ServiceNow Developer Location: Remote (UK-based) Contract: Permanent Salary: 35,000 + bonus Overview We're on the lookout for a Junior ServiceNow Developer to join our team. If you've got a year or two under your belt and have a passion for ServiceNow, a bit of hands-on experience with ServiceNow or coding, and you're eager to learn from experienced developers, this is a great step to grow your career. You'll be helping to keep the platform running smoothly, building out new features, and picking up new skills along the way. Responsibilities Day to day, you'll be working on the ServiceNow platform, supporting modules like ITSM, HRSD, CMDB, ITOM, CSM, and ITAM. You'll get stuck into building forms, workflows, and scripts, and help with system integrations like Active Directory and LDAP. There'll also be chances to contribute to improving the look and feel of workspaces and keeping the knowledge base up to date so users get the most out of the system. Don't worry if you're not an expert yet - you'll be learning as you go, and working closely with more senior developers who'll help guide you through. Key Skills & Experience Some hands-on experience with ServiceNow (ideally a couple of years) Basic understanding of JavaScript, HTML, CSS, and relational databases Knowledge of ITSM processes and ITIL fundamentals Strong problem-solving and communication skills ServiceNow CSA certification Why Join This role offers a clear path for progression as you build up your ServiceNow expertise. You'll get proper support with training, mentoring, and certifications, and you'll have the chance to work across a range of modules and projects that'll set you up for a long-term career in the platform. On top of that, the role is fully remote, so you'll have the flexibility to work from home while still being part of a collaborative and friendly team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: Junior ServiceNow Developer Location: Remote (UK-based) Contract: Permanent Salary: £35,000 + bonus Overview We're on the lookout for a Junior ServiceNow Developer to join our team. If you've got a year or two under your belt and have a passion for ServiceNow, a bit of hands-on experience with ServiceNow or coding, and you're eager to learn from experienced developers, this is a great step to grow your career. You'll be helping to keep the platform running smoothly, building out new features, and picking up new skills along the way. Responsibilities Day to day, you'll be working on the ServiceNow platform, supporting modules like ITSM, HRSD, CMDB, ITOM, CSM, and ITAM. You'll get stuck into building forms, workflows, and scripts, and help with system integrations like Active Directory and LDAP. There'll also be chances to contribute to improving the look and feel of workspaces and keeping the knowledge base up to date so users get the most out of the system. Don't worry if you're not an expert yet - you'll be learning as you go, and working closely with more senior developers who'll help guide you through. Key Skills & Experience Some hands-on experience with ServiceNow (ideally a couple of years) Basic understanding of JavaScript, HTML, CSS, and relational databases Knowledge of ITSM processes and ITIL fundamentals Strong problem-solving and communication skills ServiceNow CSA certification Why Join This role offers a clear path for progression as you build up your ServiceNow expertise. You'll get proper support with training, mentoring, and certifications, and you'll have the chance to work across a range of modules and projects that'll set you up for a long-term career in the platform. On top of that, the role is fully remote, so you'll have the flexibility to work from home while still being part of a collaborative and friendly team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to £68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me:

Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.

Role & Responsibilities Reporting to the Platform Support Senior Engineer, the Platform Support Engineer is a highly skilled technical role responsible for implementing and supporting enterprise tooling solutions within Service Management and Operations (SM&O). The Platform Support Engineer has a large degree of autonomy and is able to make informed technical decisions relating to supported tooling in the context of live service commitments, service level agreements and TS&ST, SM&O and CDIO strategy. The Platform Support Engineer advises Platform Support Analysts on technical solutions and investigations. In addition to BAU activities, the Platform Support Engineer provides out of hours support for tooling and environments such as ServiceNow, making key decisions around the appropriate course of action with minimal support from senior colleagues and communicating with Customer Experience & Bridge Operations. The Platform Support Engineer is expected to provide technical guidance and support to any team within SM&O as required and will have an understanding of the technologies in use elsewhere in the delivery area. This could be anything from a non-technical user with an issue with a desktop application to an experienced engineer with a requirement for a technical solution. Day to Day Duties will include : Delivers enterprise tooling and services on behalf of our clients colleagues. Builds servers and associated infrastructure in SM&O’s cloud environments. Configures network security groups in SM&O’s cloud environments. Is responsible for the administration and monitoring of SM&O’s cloud environments and resolving any issues. Builds and supports both physical and virtual infrastructure and applications on servers and end user devices. Has broad technical knowledge of Windows, UNIX and Linux operating systems for end user devices and servers, databases, web and thick clients and associated tooling and technologies. Has a good understanding of networking and related technologies such as DHCP and DNS. Has a strong technical understanding of cloud technologies and concepts. Has knowledge of a variety of scripting languages in particular Javascript, Powershell, Terraform and Ansible Understands CI/CD and code promotion pipelines. Can script and develop ServiceNow Discovery and Service Mapping patterns Is knowledgeable in API and integration technologies such as REST & SOAP Is capable of developing and supporting scripted API’s in ServiceNow Has knowledge of cyber security controls and authentication methods such as SAML, Oauth, access keys, digital certificates, etc. Works closely with other CDIO delivery areas to develop technical solutions to problems and requirements. Supports strategically important tooling and associated infrastructure that our client relies on to run its IT estate including Assyst, Snow, ServiceNow and Remedy Asset Management. Will have a detailed understanding of Platform Support-owned tools and services and how they are used by our clients  Documents solutions, instructions and changes to tooling and services. Will produce reports and data extracts for Platform Support-owned tools and services. Progresses incidents and problems assigned to Platform Support. Implements changes and service requests for Platform Support-owned tools and services. Identify solutions to problems and new requirements. Implements, maintains and troubleshoots integrations between supported tooling. Makes recommendations for improvements to supported tooling. Provides excellent customer service to end users with clear and timely communications. Logs and manages IT incidents related to Platform Support-supported tools and services with vendors. Will have a broad grounding in IT and relevant technologies. Manages team mailboxes and ITSM queues to ensure queries and tickets are managed in a timely manner. Build, test and maintain workflows, service level agreements, catalogue items and associated configuration. Work with developers to build out new requirements. Import data into Platform Support-supported tooling. Support internal and external stakeholders as appropriate. Maintain team quality documents and policies. Provides general technical support and guidance to SM&O colleagues. Requirements Essential criteria Technical skills and awareness of hardware and software, operating system and application, end user devices and servers that can be applied in almost any scenario Administration and management of AWS VPC Build and configure IaaS resources by code in AWS Good working knowledge of Javascript Experience of integrating enterprise services, knowledge of technologies such as JSON, REST, SOAP, XML, etc. ServiceNow development experience ServiceNow Discovery and Service Mapping experience Desirable ITIL foundation Understanding of Agile delivery Producing and understanding technical documentation AWS and ServiceNow certifications

Senior Zendesk Consultant £60k - £65k DOE Global Consultancy Work from Home We are currently looking for an experienced Zendesk Technology Consultant to join the Solution Design team working on Contact Center opportunities and assisting the core team in driving Zendesk solutions based on the client's requirements. Our client offers excellent potential for career growth, professional development, and a great personalized benefits package. Role Overview: *Building solutioning and implementing CCaaS *Configure, maintain, and restructure the Zendesk infrastructure for multiple clients to ensure consistent optimization *Manage and automate the user life cycle management workflow for all CX tools *Identify and troubleshoot any CV software performance issues *Maintain expert level understanding of all Zendesk features and releases *Support ticket automation efforts creating effective workflows in Zendesk Requirements/skills: *Zendesk (or similar ticketing software such as ServiceNow) advanced administration experience *Working knowledge of Developer tools including Zendesk apps and APIs *Experience in Scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows *Proven ability to understand business processes and translate business requirements into application functionality *Experience in a consulting environment or relevant experience related to delivery of contact center technology solution *Experience working in multi-client BPO provider with Contact Center Technology platforms *Zendesk certification preferred Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.

Senior Zendesk Consultant £60k - £65k DOE Global Consultancy Work from Home We are currently looking for an experienced Zendesk Technology Consultant to join the Solution Design team working on Contact Center opportunities and assisting the core team in driving Zendesk solutions based on the client's requirements. Our client offers excellent potential for career growth, professional development, and a great personalized benefits package. Role Overview: *Building solutioning and implementing CCaaS *Configure, maintain, and restructure the Zendesk infrastructure for multiple clients to ensure consistent optimization *Manage and automate the user lifecycle management workflow for all CX tools *Identify and troubleshoot any CV software performance issues *Maintain expert level understanding of all Zendesk features and releases *Support ticket automation efforts creating effective workflows in Zendesk Requirements / skills: *Zendesk (or similar ticketing software such as ServiceNow) advanced administration experience *Working knowledge of Developer tools including Zendesk apps and APIs *Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows *Proven ability to understand business processes and translate business requirements into application functionality *Experience in a consulting environment or relevant experience related to delivery of contact center technology solution *Experience working in multi-client BPO provider with Contact Center Technology platforms *Zendesk certification preferred Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.

This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner Overall purpose of role As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible. The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability. The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s. The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy. You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure). Person Specification * The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility. * You will be able to hands on provide automation and have a very deep technical understanding of the platform. * Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration * You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style. Essential Skills/Basic Qualifications: * Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience * Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) . * Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more). * Strong experience with linux/unix on sysadm level, AWS , containers and cloud. * Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk. * Strong experience with responsibility of big scale live services * Strong experience hands on with ITIL processes including ServiceNow/First * Strong experience working within a successful agile team "knowing what good looks like

This is a fantastic oportunity for a ESaas Enior Engineer - Service Owner Overall purpose of role As a hands on technical ESaaS Senior Engineer you will work closely with our ESaaS live Services, ESaaS Academy ( ESaaS training) and our consumers to ensure relentless stable live services You will be responsible for the ITIL process in production and the live infrastructure and the automation of our onboarding process. You will work with a team of Elastic/ automation engineers to ensure all integration points/ reports/ customer visible configurations/consumer questions are as automated (chatbot and search pages etc ) and intuitive as technically possible. The role is also required to be able to build and draw reports from Kibana and ServiceFirst to provide pictures of our live service stability and usability. The role will be working hands on with the Global Product Owner, The Release & LCT Product Owner and the Architect Owner to provide the input to our Product backlog. The creation of the documentation around the business outcomes and Features from a live services and training perspective as well as their acceptance criteria’s. The role has a key responsibility to work within agile/ Lean frameworks supporting the continuous drive to better products faster strategy. You will maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas, including the automation and distribution of production of Stability Metrics (incident, change, capacity, SLAs, infrastructure). Person Specification * The successful candidate will be an action-orientated and proactive individual with a focus on continuous improvement in all areas of responsibility. * You will be able to hands on provide automation and have a very deep technical understanding of the platform. * Thoroughly sign up to and understands the Agile concept of Self-organizing teams—encourages role interchangeability as well as leadership and collaboration * You will have the ability to build highly productive relationships with a range of internal and external stakeholders utilising a challenging but positive and influential style. Essential Skills/Basic Qualifications: * Bachelor’s degree in Computer Science, Computer Engineering, related field or equivalent work experience * Strong experience with the areas of: SQL and NoSQL databases (data modelling and aggregation techniques). Data Analytics tools such as Spark/Flume/Hadoop (one or more) . * Strong experience with Python (pandas, numpy), JavaScript, Ruby, R, Scala (one or more). * Strong experience with linux/unix on sysadm level, AWS , containers and cloud. * Strong experience with the tools as: Elasticsearch, Logstash and Kibana or Splunk. * Strong experience with responsibility of big scale live services * Strong experience hands on with ITIL processes including ServiceNow/First * Strong experience working within a successful agile team "knowing what good looks like