Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Infrastructure Engineer (Azure, AVD, Networking, Cisco, FortiNet, PowerShell, Hybrid Cloud) Permanent Manchester (Hybrid, 2 days onsite) Up to £65,000 DOE Charles Simon Associates are partnering with one of our longest-standing clients, a highly respected organisation in the North West. We are looking to recruit an Infrastructure Engineer on a permanent basis. This is a fantastic opportunity for an experienced infrastructure professional with a strong background in Azure cloud services and enterprise networking to join a forward-thinking IT team driving digital transformation across a hybrid environment. Key Skills & Experience Required: Proven experience designing, implementing, and supporting Azure hybrid cloud environments Strong hands-on knowledge of Azure Virtual Desktop (AVD) and Azure Monitor Solid understanding of Microsoft 365 (O365) administration and integration Deep expertise in networking, including routing, switching, and firewall management Experience with FortiNet/FortiGate or other enterprise-grade firewalls Proficiency in PowerShell scripting for automation and operational tasks Good grasp of cloud and on-prem networking, including subnets, routing, and diagnostics Desirable: Exposure to Power Automate, Terraform, or Bicep Experience working in regulated or professional services environments Key Responsibilities: Ensure the performance, reliability, and scalability of cloud and on-prem infrastructure through proactive monitoring and optimisation Deliver secure, cost-effective Azure solutions, including AVD, automation pipelines, and core infrastructure services Lead the end-to-end delivery of infrastructure projects, from planning and documentation to implementation and handover Manage and enhance enterprise networking and virtualisation platforms, ensuring seamless hybrid integration Act as a senior escalation point for complex technical issues, supporting 3rd line operations Collaborate with internal teams and third-party vendors to deliver infrastructure changes with minimal disruption Drive continuous improvement through automation, innovation, and process optimisation Support cloud cost management, reporting, and optimisation initiatives Maintain compliance with security, governance, and risk management standards Participate in a flexible shift pattern (07 00, Mon Fri) and an on-call rota for critical systems support What s on Offer: Competitive salary up to £65,000 (depending on experience) Hybrid working model 2 days onsite in Manchester Opportunity to work on high-impact projects in a modern, cloud-first environment Supportive team culture with a focus on innovation and professional development
09/10/2025
Full time
Infrastructure Engineer (Azure, AVD, Networking, Cisco, FortiNet, PowerShell, Hybrid Cloud) Permanent Manchester (Hybrid, 2 days onsite) Up to £65,000 DOE Charles Simon Associates are partnering with one of our longest-standing clients, a highly respected organisation in the North West. We are looking to recruit an Infrastructure Engineer on a permanent basis. This is a fantastic opportunity for an experienced infrastructure professional with a strong background in Azure cloud services and enterprise networking to join a forward-thinking IT team driving digital transformation across a hybrid environment. Key Skills & Experience Required: Proven experience designing, implementing, and supporting Azure hybrid cloud environments Strong hands-on knowledge of Azure Virtual Desktop (AVD) and Azure Monitor Solid understanding of Microsoft 365 (O365) administration and integration Deep expertise in networking, including routing, switching, and firewall management Experience with FortiNet/FortiGate or other enterprise-grade firewalls Proficiency in PowerShell scripting for automation and operational tasks Good grasp of cloud and on-prem networking, including subnets, routing, and diagnostics Desirable: Exposure to Power Automate, Terraform, or Bicep Experience working in regulated or professional services environments Key Responsibilities: Ensure the performance, reliability, and scalability of cloud and on-prem infrastructure through proactive monitoring and optimisation Deliver secure, cost-effective Azure solutions, including AVD, automation pipelines, and core infrastructure services Lead the end-to-end delivery of infrastructure projects, from planning and documentation to implementation and handover Manage and enhance enterprise networking and virtualisation platforms, ensuring seamless hybrid integration Act as a senior escalation point for complex technical issues, supporting 3rd line operations Collaborate with internal teams and third-party vendors to deliver infrastructure changes with minimal disruption Drive continuous improvement through automation, innovation, and process optimisation Support cloud cost management, reporting, and optimisation initiatives Maintain compliance with security, governance, and risk management standards Participate in a flexible shift pattern (07 00, Mon Fri) and an on-call rota for critical systems support What s on Offer: Competitive salary up to £65,000 (depending on experience) Hybrid working model 2 days onsite in Manchester Opportunity to work on high-impact projects in a modern, cloud-first environment Supportive team culture with a focus on innovation and professional development
IT Infrastructure and Security Engineer - Leeds / Hybrid, 3 days per week from home £45,000 - £55,000 + bonus, 37-hour work week and great benefits This successful company with multi-billion-pound yearly turnover are on the market for a skilled Infrastructure and Security Engineer to join their established IT team in Leeds. As an Infrastructure and Security Specialist, you will implement, maintain and secure their multi-site core IT Infrastructure. You will have proven experience in IT operations, system administration or cyber security as this role will cover both on-premises and cloud environments, ensuring systems are reliable, secure, and aligned with business needs.As an Infrastructure / IT Security Engineer, you will be resilient and adaptable, due to the varied nature of the work within this role. You will be expected to identify opportunities to modernise, streamline, and improve infrastructure services. It will be your responsibility to work alongside your IT colleagues to ensure a secure, efficient, and resilient IT environment.The role will be hybrid, with the expectation of a few days per week based in Leeds. Package: Bonus potential 37-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Desired technical skills: Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Azure) Windows Server/Active Directory, Networking fundamentals (DNS, DHCP, VPNs, firewalls). Security tools, vulnerability management, and incident response Security technologies (firewalls, IDS/IPS, SIEM, vulnerability scanners) Familiarity with Microsoft Defender and Mimecast. Strong analytical and troubleshooting skills across complex IT environments. Experience of Compliance, IT Governance, Change Management etc Any relevant professional certifications would be desirable. The company have an excellent reputation within their sector and have shown consistent growth since their inception. Last year, they posted several hundred million pounds profit and will be planning to expand the team in the coming months.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible.Contact - Scott MurrayErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure and Security Engineer, Cyber Security Analyst, IT Infrastructure Engineer, Infrastructure Specialist, 3rd Line Engineer, Security Operations, Infrastructure Specialist. Commutable from Leeds, Selby, Barnsley, Wetherby, Wakefield, Harrogate, Bradford, York, Hessle, Doncaster Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
09/10/2025
Full time
IT Infrastructure and Security Engineer - Leeds / Hybrid, 3 days per week from home £45,000 - £55,000 + bonus, 37-hour work week and great benefits This successful company with multi-billion-pound yearly turnover are on the market for a skilled Infrastructure and Security Engineer to join their established IT team in Leeds. As an Infrastructure and Security Specialist, you will implement, maintain and secure their multi-site core IT Infrastructure. You will have proven experience in IT operations, system administration or cyber security as this role will cover both on-premises and cloud environments, ensuring systems are reliable, secure, and aligned with business needs.As an Infrastructure / IT Security Engineer, you will be resilient and adaptable, due to the varied nature of the work within this role. You will be expected to identify opportunities to modernise, streamline, and improve infrastructure services. It will be your responsibility to work alongside your IT colleagues to ensure a secure, efficient, and resilient IT environment.The role will be hybrid, with the expectation of a few days per week based in Leeds. Package: Bonus potential 37-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Desired technical skills: Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Azure) Windows Server/Active Directory, Networking fundamentals (DNS, DHCP, VPNs, firewalls). Security tools, vulnerability management, and incident response Security technologies (firewalls, IDS/IPS, SIEM, vulnerability scanners) Familiarity with Microsoft Defender and Mimecast. Strong analytical and troubleshooting skills across complex IT environments. Experience of Compliance, IT Governance, Change Management etc Any relevant professional certifications would be desirable. The company have an excellent reputation within their sector and have shown consistent growth since their inception. Last year, they posted several hundred million pounds profit and will be planning to expand the team in the coming months.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible.Contact - Scott MurrayErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure and Security Engineer, Cyber Security Analyst, IT Infrastructure Engineer, Infrastructure Specialist, 3rd Line Engineer, Security Operations, Infrastructure Specialist. Commutable from Leeds, Selby, Barnsley, Wetherby, Wakefield, Harrogate, Bradford, York, Hessle, Doncaster Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team's overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment Windows Server administration Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre Trellix and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Desirable: Microsoft Windows 10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies This role will require you to be willing and eligible to undergo a high level of UK security clearance If you're interested in the above, apply or reach out to Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
09/10/2025
Full time
Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team's overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment Windows Server administration Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre Trellix and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Desirable: Microsoft Windows 10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies This role will require you to be willing and eligible to undergo a high level of UK security clearance If you're interested in the above, apply or reach out to Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Linux DevOps Engineer - Doncaster (Hybrid Remote) - £55k 4 days per week on-site Docker CI/CD Linear Progression Free Gym Onsite Ada Meher are currently searching for an experienced Linux/Unix SysAdmin to join a client in Doncaster on a hybrid remote basis. You'd be working in a Linux based environment on system administration, configuration management, CI/CD pipelines and operational support for a team of 30 developers.The company offer best-in-class technology working to rigorous standards and therefore an excellent environment to really hone and develop your skills with the training resources they make available to all staff. On top of this, they offer a degree of flexibility in working with in-office requirements for this role 4 times a week. To Be Considered: Proven experience in a Linux focused role (eg. 3rd Line Support/Infrastructure Engineer/SysAdmin) Excellent knowledge of Linux/Unix and associated tools (eg. CentOS / Alma Linux) Experience with Containerisation using Docker Configuration Management experience with Ansible or similar Jenkins or similar for CI/CD Excellent knowledge of containerisation with Docker or similar The company at hand offer unique work on modern and well-built technology as well as an environment where employees can develop, progress and have access to wellbeing benefits such as a fully furbished gym which is free to use on-site.We're anticipating a strong response to this Linux SysAdmin role, so please get in touch with any questions ASAP or send a CV to to be considered.
09/10/2025
Full time
Linux DevOps Engineer - Doncaster (Hybrid Remote) - £55k 4 days per week on-site Docker CI/CD Linear Progression Free Gym Onsite Ada Meher are currently searching for an experienced Linux/Unix SysAdmin to join a client in Doncaster on a hybrid remote basis. You'd be working in a Linux based environment on system administration, configuration management, CI/CD pipelines and operational support for a team of 30 developers.The company offer best-in-class technology working to rigorous standards and therefore an excellent environment to really hone and develop your skills with the training resources they make available to all staff. On top of this, they offer a degree of flexibility in working with in-office requirements for this role 4 times a week. To Be Considered: Proven experience in a Linux focused role (eg. 3rd Line Support/Infrastructure Engineer/SysAdmin) Excellent knowledge of Linux/Unix and associated tools (eg. CentOS / Alma Linux) Experience with Containerisation using Docker Configuration Management experience with Ansible or similar Jenkins or similar for CI/CD Excellent knowledge of containerisation with Docker or similar The company at hand offer unique work on modern and well-built technology as well as an environment where employees can develop, progress and have access to wellbeing benefits such as a fully furbished gym which is free to use on-site.We're anticipating a strong response to this Linux SysAdmin role, so please get in touch with any questions ASAP or send a CV to to be considered.
Job Summary: This hybrid role combines advanced technical support with cyber security responsibilities. The successful candidate will provide 2nd line support across the Lawfront Group's IT infrastructure, while actively contributing to the organisation's cyber resilience strategy. This includes supporting Azure services, managing escalated incidents, and collaborating with internal and external security teams. Principal Responsibilities: Supporting the Head of Infrastructure and Information Security with Group projects. Provide 2nd and some 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and some 2nd line support teams. Monitoring system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Work with third-party providers of cyber security services to maintain and deploy capabilities and keep abreast of the cyber security landscape. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Maintain cyber security measures in line with internal policies and Cyber Essentials standards. Respond to and manage security incidents, including malware and ransomware threats. Collaborate with third-party cyber security providers to deploy and maintain security capabilities. Conduct root cause analysis and contribute to incident response planning. Ensure compliance with industry regulations and internal governance frameworks. Stay up to date with the latest Azure and security technologies and best practices. Skills and Knowledge: Technical background in Microsoft Azure, including experience with networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License - occasionally required to visit Group sites. To apply, please click on the link below and upload your CV. We look forward to hearing from you.
09/10/2025
Full time
Job Summary: This hybrid role combines advanced technical support with cyber security responsibilities. The successful candidate will provide 2nd line support across the Lawfront Group's IT infrastructure, while actively contributing to the organisation's cyber resilience strategy. This includes supporting Azure services, managing escalated incidents, and collaborating with internal and external security teams. Principal Responsibilities: Supporting the Head of Infrastructure and Information Security with Group projects. Provide 2nd and some 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and some 2nd line support teams. Monitoring system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Work with third-party providers of cyber security services to maintain and deploy capabilities and keep abreast of the cyber security landscape. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Maintain cyber security measures in line with internal policies and Cyber Essentials standards. Respond to and manage security incidents, including malware and ransomware threats. Collaborate with third-party cyber security providers to deploy and maintain security capabilities. Conduct root cause analysis and contribute to incident response planning. Ensure compliance with industry regulations and internal governance frameworks. Stay up to date with the latest Azure and security technologies and best practices. Skills and Knowledge: Technical background in Microsoft Azure, including experience with networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License - occasionally required to visit Group sites. To apply, please click on the link below and upload your CV. We look forward to hearing from you.
Infrastructure Engineer - Bristol (Hybrid) £50,000-£60,000 Are you an experienced Infrastructure Engineer looking for your next challenge? This is a fantastic opportunity to join a forward-thinking IT Services team, where you'll play a key role in delivering, supporting, and evolving a global cloud-first infrastructure. This is a permanent role based in Bristol, with hybrid working. What You'll Do You'll provide expert 3rd line support across infrastructure, platforms, servers, and networks, ensuring the smooth delivery of business-critical services. Your work will cover physical, virtual, and cloud environments - from wired/wireless networking to SaaS, PaaS, and IaaS platforms. Key responsibilities include: Supporting and operating core platforms, hardware, and operating systems. Ensuring the integrity and security of networks, systems, and data. Collaborating with suppliers and internal teams to deliver smooth operations. Contributing to migrations, deployments, and testing new technologies. Participating in on-call support for escalations as required. What You'll Bring We're looking for someone with strong experience in IT operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero Trust). Hands-on experience with Windows Server, Exchange, VMware, and SQL Server. Why Apply? This role offers the chance to work with cutting-edge technologies in a supportive, collaborative environment. You'll enjoy a competitive salary (£50-60K), a generous benefits package, and initiatives that prioritise health and wellbeing. RSG Plc is acting as an Employment Agency in relation to this vacancy.
09/10/2025
Full time
Infrastructure Engineer - Bristol (Hybrid) £50,000-£60,000 Are you an experienced Infrastructure Engineer looking for your next challenge? This is a fantastic opportunity to join a forward-thinking IT Services team, where you'll play a key role in delivering, supporting, and evolving a global cloud-first infrastructure. This is a permanent role based in Bristol, with hybrid working. What You'll Do You'll provide expert 3rd line support across infrastructure, platforms, servers, and networks, ensuring the smooth delivery of business-critical services. Your work will cover physical, virtual, and cloud environments - from wired/wireless networking to SaaS, PaaS, and IaaS platforms. Key responsibilities include: Supporting and operating core platforms, hardware, and operating systems. Ensuring the integrity and security of networks, systems, and data. Collaborating with suppliers and internal teams to deliver smooth operations. Contributing to migrations, deployments, and testing new technologies. Participating in on-call support for escalations as required. What You'll Bring We're looking for someone with strong experience in IT operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero Trust). Hands-on experience with Windows Server, Exchange, VMware, and SQL Server. Why Apply? This role offers the chance to work with cutting-edge technologies in a supportive, collaborative environment. You'll enjoy a competitive salary (£50-60K), a generous benefits package, and initiatives that prioritise health and wellbeing. RSG Plc is acting as an Employment Agency in relation to this vacancy.
Linux DevOps Engineer - Doncaster (Hybrid Remote) - £50k 1-2 days per week on-site Docker CI/CD Linear Progression Free Gym Onsite Ada Meher are currently searching for an experienced Linux DevOps Engineer to join a client in Doncaster on a hybrid remote basis. You'd be working in a Linux based environment on system administration, configuration management, CI/CD pipelines and operational support for a team of 30 developers.The company offer best-in-class technology working to rigorous standards and therefore an excellent environment to really hone and develop your skills with the training resources they make available to all staff. On top of this, they offer a good degree of flexibility in working with in-office requirements for this role 1-2 times a week. To Be Considered: Proven experience in a Linux focused role (eg. 3rd Line Support/Infrastructure Engineer/SysAdmin) Excellent knowledge of Linux/Unix and associated tools (eg. CentOS / Alma Linux) Experience with Containerisation using Docker Configuration Management experience with Ansible or similar Jenkins or similar for CI/CD Excellent knowledge of containerisation with Docker or similar The company at hand offer unique work on modern and well-built technology as well as an environment where employees can develop, progress and have access to wellbeing benefits such as a fully furbished gym which is free to use on-site.We're anticipating a strong response to this Linux SysAdmin role, so please get in touch with any questions ASAP or send a CV to to be considered.
09/10/2025
Full time
Linux DevOps Engineer - Doncaster (Hybrid Remote) - £50k 1-2 days per week on-site Docker CI/CD Linear Progression Free Gym Onsite Ada Meher are currently searching for an experienced Linux DevOps Engineer to join a client in Doncaster on a hybrid remote basis. You'd be working in a Linux based environment on system administration, configuration management, CI/CD pipelines and operational support for a team of 30 developers.The company offer best-in-class technology working to rigorous standards and therefore an excellent environment to really hone and develop your skills with the training resources they make available to all staff. On top of this, they offer a good degree of flexibility in working with in-office requirements for this role 1-2 times a week. To Be Considered: Proven experience in a Linux focused role (eg. 3rd Line Support/Infrastructure Engineer/SysAdmin) Excellent knowledge of Linux/Unix and associated tools (eg. CentOS / Alma Linux) Experience with Containerisation using Docker Configuration Management experience with Ansible or similar Jenkins or similar for CI/CD Excellent knowledge of containerisation with Docker or similar The company at hand offer unique work on modern and well-built technology as well as an environment where employees can develop, progress and have access to wellbeing benefits such as a fully furbished gym which is free to use on-site.We're anticipating a strong response to this Linux SysAdmin role, so please get in touch with any questions ASAP or send a CV to to be considered.
IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: £35,000 - £40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications Experience supporting both onsite and field-based IT environments Excellent communication, organisational, and problem-solving skills Ability to lead by example in a fast-paced, customer-focused environment A proactive and professional approach with a passion for delivering outstanding IT service This is a fully office-based role in Broxbourne , ideal for an experienced IT professional looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider.
09/10/2025
Full time
IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: £35,000 - £40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications Experience supporting both onsite and field-based IT environments Excellent communication, organisational, and problem-solving skills Ability to lead by example in a fast-paced, customer-focused environment A proactive and professional approach with a passion for delivering outstanding IT service This is a fully office-based role in Broxbourne , ideal for an experienced IT professional looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider.
Are you a recent graduate with a passion for IT and an interest in solving complex technical challenges? We are currently looking for a Graduate to join a fast-growing Managed Service Provider (MSP) offering tailored solutions in cloud infrastructure, cyber security, and proactive IT support. What will you be doing? Providing Third Line IT Support for internal and external clients Diagnosing and resolving complex technical issues across hardware, software, and networks. Supporting Microsoft 365, Azure, and EDR solutions. Visiting client sites to deliver hands-on support and build strong relationships. Assisting with infrastructure deployments, migrations, and cyber security implementations. Collaborating with senior engineers and contributing to continuous service improvement. What We're Looking For? A recent graduate in Computer Science, IT, or a related field. Strong troubleshooting skills and a keen interest in IT infrastructure and cyber security. Excellent communication and interpersonal skills-especially in client-facing scenarios. A proactive mindset and willingness to learn from experienced professionals. Full Time Hours, Monday - Friday. More information to be provided during screening process.
09/10/2025
Full time
Are you a recent graduate with a passion for IT and an interest in solving complex technical challenges? We are currently looking for a Graduate to join a fast-growing Managed Service Provider (MSP) offering tailored solutions in cloud infrastructure, cyber security, and proactive IT support. What will you be doing? Providing Third Line IT Support for internal and external clients Diagnosing and resolving complex technical issues across hardware, software, and networks. Supporting Microsoft 365, Azure, and EDR solutions. Visiting client sites to deliver hands-on support and build strong relationships. Assisting with infrastructure deployments, migrations, and cyber security implementations. Collaborating with senior engineers and contributing to continuous service improvement. What We're Looking For? A recent graduate in Computer Science, IT, or a related field. Strong troubleshooting skills and a keen interest in IT infrastructure and cyber security. Excellent communication and interpersonal skills-especially in client-facing scenarios. A proactive mindset and willingness to learn from experienced professionals. Full Time Hours, Monday - Friday. More information to be provided during screening process.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
3rd Line Infrastructure Engineer +Permanent opportunity +On site in Bracknell +SC cleared role - must be eligible for clearance - Sole British nationals only + 50,000 - 55,000 Skills: +3rd Line support experience +VMware +Active Directory +SC clearance - must be eligible Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration (Apply online only) Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre (SCOM, SCCM, SCSM) Trellix and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Desirable: Microsoft Windows 10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies If you'd like to discuss this 3rd line Infrastructure Engineer role in more detail, please send your updated CV to (url removed) and we will get in touch.
09/10/2025
Full time
3rd Line Infrastructure Engineer +Permanent opportunity +On site in Bracknell +SC cleared role - must be eligible for clearance - Sole British nationals only + 50,000 - 55,000 Skills: +3rd Line support experience +VMware +Active Directory +SC clearance - must be eligible Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration (Apply online only) Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre (SCOM, SCCM, SCSM) Trellix and/or TrendMicro Security Products Veeam backup and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Desirable: Microsoft Windows 10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies If you'd like to discuss this 3rd line Infrastructure Engineer role in more detail, please send your updated CV to (url removed) and we will get in touch.
IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: 35,000 - 40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications Experience supporting both onsite and field-based IT environments Excellent communication, organisational, and problem-solving skills Ability to lead by example in a fast-paced, customer-focused environment A proactive and professional approach with a passion for delivering outstanding IT service This is a fully office-based role in Broxbourne , ideal for an experienced IT professional looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider.
09/10/2025
Full time
IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: 35,000 - 40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved Act as the primary escalation point for complex incidents and problem resolution Monitor and manage ticket queues, ensuring accurate logging and timely updates Mentor and develop team members, promoting continuous improvement and knowledge sharing Assist with project delivery, system upgrades, and infrastructure maintenance when required Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction Requirements: Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications Experience supporting both onsite and field-based IT environments Excellent communication, organisational, and problem-solving skills Ability to lead by example in a fast-paced, customer-focused environment A proactive and professional approach with a passion for delivering outstanding IT service This is a fully office-based role in Broxbourne , ideal for an experienced IT professional looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider.
Spectrum IT Recruitment
Cheltenham, Gloucestershire
Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies , Veeam backup , and HP SAN systems. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
09/10/2025
Full time
Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies , Veeam backup , and HP SAN systems. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior IT Engineer Location : Loughton, Essex Salary: £30,000 - £55,000 per annum An exciting opportunity has arisen for an exceptional individual to work closely with the managing director of a busy Accountancy & Tax practice and Property Development Company working on projects in North East London/West Essex. The Role In this role, you will be expected to provide first class support in overseeing and ensuring the smooth functioning of critical IT infrastructure, encompassing operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Key Responsibilities Designing and implementing efficient and reliable networks (LAN, WLAN, WAN), while configuring software, servers, routers, and other network components. Monitoring network performance and integrity, proactively troubleshoot cloud and local infrastructure issues, and streamline tasks through automation. Implementing robust backup procedures for servers, ensuring comprehensive technical documentation. Proposing enhancements to optimise network performance, capacity, and scalability. Planned, organised, controlled, and assessed IT and electronic data operations. Spearheaded the design, development, implementation, and coordination of servers, policies, and procedures. Ensured alignment with user needs and server functionality, effectively contributing to organisational policy. Provide help desk and technical services assistance to on-site and remote employees. Manage all aspects of the implementation and operation of information and functional systems for the organisation, including software applications, network, phone systems and end-user computers. Skills and Qualifications Technical Skills: 3rd Line Windows server support Demonstrable VMware skills MS Exchange Internet & routing protocols SQL Support Understanding of Cloud Computing Network Security and Architecture Experience Microsoft Windows Active Directory and similar tools PC and Printer Hardware Microsoft Office Outlook Networking Protocols/technologies Server Administration. NAS, SAN Storage Device Maintenance. Disaster Recovery and Backup Management. Veritas, Veeam and Windows Backup. Sound Knowledge on Hyper V and VMWare. Sound knowledge on CISCO Meraki Firewalls.IT Sound knowledge of servers and troubleshooting issues with Microsoft exchange and technical errors. Sound knowledge of CCTV and any technical issues. Personal Attributes: Ability to build strong professional relationship with others at all levels of the business Ability to work proactively under own initiative and to take ownership of tasks allocated to them Clean UK driving licence and willingness to drive company vehicles (not essential) Experience of 3 years in a similar role (desirable) To Apply If you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
09/10/2025
Full time
Senior IT Engineer Location : Loughton, Essex Salary: £30,000 - £55,000 per annum An exciting opportunity has arisen for an exceptional individual to work closely with the managing director of a busy Accountancy & Tax practice and Property Development Company working on projects in North East London/West Essex. The Role In this role, you will be expected to provide first class support in overseeing and ensuring the smooth functioning of critical IT infrastructure, encompassing operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Key Responsibilities Designing and implementing efficient and reliable networks (LAN, WLAN, WAN), while configuring software, servers, routers, and other network components. Monitoring network performance and integrity, proactively troubleshoot cloud and local infrastructure issues, and streamline tasks through automation. Implementing robust backup procedures for servers, ensuring comprehensive technical documentation. Proposing enhancements to optimise network performance, capacity, and scalability. Planned, organised, controlled, and assessed IT and electronic data operations. Spearheaded the design, development, implementation, and coordination of servers, policies, and procedures. Ensured alignment with user needs and server functionality, effectively contributing to organisational policy. Provide help desk and technical services assistance to on-site and remote employees. Manage all aspects of the implementation and operation of information and functional systems for the organisation, including software applications, network, phone systems and end-user computers. Skills and Qualifications Technical Skills: 3rd Line Windows server support Demonstrable VMware skills MS Exchange Internet & routing protocols SQL Support Understanding of Cloud Computing Network Security and Architecture Experience Microsoft Windows Active Directory and similar tools PC and Printer Hardware Microsoft Office Outlook Networking Protocols/technologies Server Administration. NAS, SAN Storage Device Maintenance. Disaster Recovery and Backup Management. Veritas, Veeam and Windows Backup. Sound Knowledge on Hyper V and VMWare. Sound knowledge on CISCO Meraki Firewalls.IT Sound knowledge of servers and troubleshooting issues with Microsoft exchange and technical errors. Sound knowledge of CCTV and any technical issues. Personal Attributes: Ability to build strong professional relationship with others at all levels of the business Ability to work proactively under own initiative and to take ownership of tasks allocated to them Clean UK driving licence and willingness to drive company vehicles (not essential) Experience of 3 years in a similar role (desirable) To Apply If you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you'll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security. What you'll be doing Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer. Administer and maintain core network, infrastructure, and VMware environments. Monitor, troubleshoot, and optimise server and network performance. Manage DR systems and business continuity, ensuring secure access to services from any location. Liaise with third parties to resolve technical issues. Create and maintain high-quality documentation, manuals, and procedures. Support software life cycle management, including testing updates before production rollout. Proactively identify opportunities to improve IT services and infrastructure. Apply security and compliance best practices to keep systems and data protected. What we're looking for Strong background in 3rd line or infrastructure support. Expertise in: Security Infrastructure & Cyber Security best practices Windows Desktop & Server environments Microsoft 365 Cloud Platform Networking services and troubleshooting Virtualisation (VMware/Hyper-V) AD (on-premise & Entra ID) environments ITSM systems & ticket management Backup and disaster recovery systems Knowledge of ITIL and Change Control best practices. Strong communication skills and ability to collaborate across teams. If interested, please share your CV and we can arrange a call to discuss further.
09/10/2025
Full time
3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you'll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security. What you'll be doing Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer. Administer and maintain core network, infrastructure, and VMware environments. Monitor, troubleshoot, and optimise server and network performance. Manage DR systems and business continuity, ensuring secure access to services from any location. Liaise with third parties to resolve technical issues. Create and maintain high-quality documentation, manuals, and procedures. Support software life cycle management, including testing updates before production rollout. Proactively identify opportunities to improve IT services and infrastructure. Apply security and compliance best practices to keep systems and data protected. What we're looking for Strong background in 3rd line or infrastructure support. Expertise in: Security Infrastructure & Cyber Security best practices Windows Desktop & Server environments Microsoft 365 Cloud Platform Networking services and troubleshooting Virtualisation (VMware/Hyper-V) AD (on-premise & Entra ID) environments ITSM systems & ticket management Backup and disaster recovery systems Knowledge of ITIL and Change Control best practices. Strong communication skills and ability to collaborate across teams. If interested, please share your CV and we can arrange a call to discuss further.
3rd Line Engineer - HYBRID WORKING We are working in partnership with a large client of ours who are an international company based in the Financial Services sector. Role Reporting into the IT Operations Manager, the successful candidate's role will include supporting all existing infrastructure including server, storage, network, data and applications as well as project-based work to improve and enhance the infrastructure environment. We aim to build new or improve existing technical capabilities or processes to ensure a positive end user experience. The role holder will collaborate with colleagues in the wider Digital Services team, to support, maintain, configure and upgrade all elements of the infrastructure estate. The role holder will primarily be involved in project delivery with additional complex technical issues to address. About You: We are keen to hear from candidates who can evidence deliver of exceptional customer service and work efficiently and effectively whilst adhering to established IT controls. Ideally, you will have in depth operational experience in MS Azure cloud services, maintaining and supporting AD environments, end to end network solutions, Scripting eg Powershell and backups eg Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to balance quality of output with pace by managing time effectively. A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
09/10/2025
Full time
3rd Line Engineer - HYBRID WORKING We are working in partnership with a large client of ours who are an international company based in the Financial Services sector. Role Reporting into the IT Operations Manager, the successful candidate's role will include supporting all existing infrastructure including server, storage, network, data and applications as well as project-based work to improve and enhance the infrastructure environment. We aim to build new or improve existing technical capabilities or processes to ensure a positive end user experience. The role holder will collaborate with colleagues in the wider Digital Services team, to support, maintain, configure and upgrade all elements of the infrastructure estate. The role holder will primarily be involved in project delivery with additional complex technical issues to address. About You: We are keen to hear from candidates who can evidence deliver of exceptional customer service and work efficiently and effectively whilst adhering to established IT controls. Ideally, you will have in depth operational experience in MS Azure cloud services, maintaining and supporting AD environments, end to end network solutions, Scripting eg Powershell and backups eg Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to balance quality of output with pace by managing time effectively. A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Spectrum IT Recruitment
Cheltenham, Gloucestershire
Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies , Veeam backup , and HP SAN systems. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
09/10/2025
Full time
Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies , Veeam backup , and HP SAN systems. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Technical Services Engineer ready to take your career to the next level? Our client is on the lookout for a passionate and skilled Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role Overview In this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a senior or 3rd line IT support role, ideally within an MSP environment. Advanced knowledge of Microsoft Windows Server platforms. Proficiency with Active Directory, Group Policy, DNS, DHCP, and general domain infrastructure. Strong experience with Microsoft 365 (Exchange Online, SharePoint, EntraID/Azure AD). Familiarity with virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in managing firewalls and understanding network security best practises. Skilled in backup solutions and disaster recovery planning. Excellent problem-solving, diagnostic, and communication skills. Comfortable working independently and managing escalations with minimal supervision. Exposure to Azure AD Conditional Access, Intune, or Defender for Endpoint. Minimum of 5 years in technical support, with at least 2 years in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise will be valued and challenged! If you're ready to make an impact and grow within a supportive environment, we encourage you to apply today. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
07/10/2025
Full time
Are you an experienced Technical Services Engineer ready to take your career to the next level? Our client is on the lookout for a passionate and skilled Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role Overview In this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a senior or 3rd line IT support role, ideally within an MSP environment. Advanced knowledge of Microsoft Windows Server platforms. Proficiency with Active Directory, Group Policy, DNS, DHCP, and general domain infrastructure. Strong experience with Microsoft 365 (Exchange Online, SharePoint, EntraID/Azure AD). Familiarity with virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in managing firewalls and understanding network security best practises. Skilled in backup solutions and disaster recovery planning. Excellent problem-solving, diagnostic, and communication skills. Comfortable working independently and managing escalations with minimal supervision. Exposure to Azure AD Conditional Access, Intune, or Defender for Endpoint. Minimum of 5 years in technical support, with at least 2 years in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise will be valued and challenged! If you're ready to make an impact and grow within a supportive environment, we encourage you to apply today. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
07/10/2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
3rd Line Infrastructure Engineer - SC Cleared Location: Wiltshire (full-time, onsite) Clearance: SC clearance required (or willingness to obtain) Package: Up to 60,000 + benefits We're looking for two experienced 3rd Line Infrastructure Engineers to join a dedicated support team in West Wiltshire. You'll be responsible for managing incidents, problem resolution, and change requests across a secure, complex IT estate. This role involves a mix of hands-on technical work and incident ownership, ensuring SLAs are met and first-time fixes are maximised. Key Responsibilities Provide 3rd line support for infrastructure incidents, service requests, and changes. Troubleshoot and resolve issues across hybrid server environments. Support secure key management systems (HSMs) including deployment, configuration, and maintenance. Contribute to incident and problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna HSMs and PEDs (deployment, configuration, troubleshooting). Familiarity with ITIL processes (Incident, Request, Problem, Change). Confident communicator with excellent problem-solving skills. PowerShell scripting for automation and reporting. Current SC clearance (or eligibility to obtain). Desirable Experience in identity services (Authentication, Federation, Conditional Access). DNS/DHCP and networking services support. Microsoft Azure services and modern device management (Intune, Workspace One). Relevant certifications (e.g. AZ-800/801, SC-300). Exposure to converged infrastructure and virtualisation platforms.
07/10/2025
Full time
3rd Line Infrastructure Engineer - SC Cleared Location: Wiltshire (full-time, onsite) Clearance: SC clearance required (or willingness to obtain) Package: Up to 60,000 + benefits We're looking for two experienced 3rd Line Infrastructure Engineers to join a dedicated support team in West Wiltshire. You'll be responsible for managing incidents, problem resolution, and change requests across a secure, complex IT estate. This role involves a mix of hands-on technical work and incident ownership, ensuring SLAs are met and first-time fixes are maximised. Key Responsibilities Provide 3rd line support for infrastructure incidents, service requests, and changes. Troubleshoot and resolve issues across hybrid server environments. Support secure key management systems (HSMs) including deployment, configuration, and maintenance. Contribute to incident and problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna HSMs and PEDs (deployment, configuration, troubleshooting). Familiarity with ITIL processes (Incident, Request, Problem, Change). Confident communicator with excellent problem-solving skills. PowerShell scripting for automation and reporting. Current SC clearance (or eligibility to obtain). Desirable Experience in identity services (Authentication, Federation, Conditional Access). DNS/DHCP and networking services support. Microsoft Azure services and modern device management (Intune, Workspace One). Relevant certifications (e.g. AZ-800/801, SC-300). Exposure to converged infrastructure and virtualisation platforms.
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