177 jobs found

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst - temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

Job Title: Senior QA Engineer - 12-Week Contract Location: Abbeywood, Bristol Clearance Required: MOD SC Start Date: January 2026 About the Role We are seeking an experienced Senior QA Engineer to join the DE&S AI team for a 12-week engagement starting in January. This is an exciting opportunity to contribute to a confirmed MOD project focused on leveraging AI to enhance platform availability and drive productivity improvements across Defence operations. Project Overview The current project involves rebuilding an existing tool used to predict asset availability based on variable parameters. Following a successful discovery phase, the team has determined that a full rebuild is required - including the application infrastructure , simulation model , and user interface . This phase will focus on delivering the Minimum Viable Product (MVP) and setting the foundation for the full-scale product build. Key Responsibilities Develop and execute comprehensive testing strategies to ensure product quality and reliability. Design and implement test automation frameworks for both frontend and backend systems. Create, maintain, and execute automated test scripts using tools such as Selenium , Cypress , Postman , and RestAssured . Collaborate closely with developers and stakeholders to identify, investigate, and resolve defects. Define test plans, coverage, and overall QA approach for the project. Work independently as the initial sole QA resource, while providing leadership and mentorship for future QA team expansion. Skills and Experience Essential: Proven experience in test automation for web and API-based applications. Strong knowledge of Selenium , Page Object Models , and test automation frameworks. Familiarity with software testing methodologies and CI/CD integration. Ability to work independently in a fast-paced, agile environment. Desirable: Experience using Cypress , Postman , or RestAssured for testing frontend and backend APIs. Previous experience working within MOD or Defence environments. Understanding of AI or simulation-based systems.

Manual Tester (DV Security Clearance) Position Description Are you an experienced Test Analyst with a background in secure or classified programmes, ready to contribute to projects of national importance? Step into a role where you'll challenge the complex to strengthen security and help protect what matters most. As a DV Cleared Test Analyst, you'll work on highly sensitive programmes, ensuring the quality and reliability of systems that underpin the UK's national interests. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the highly secure nature of this role, you must either already hold, or be eligible to obtain, Developed Vetting (DV) - the highest level of UK Security Clearance. To be eligible, you must be a sole UK national (i.e. not hold dual nationality). Please note that this role is based full-time on a secure client site near Reading due to the sensitive nature of the work involved. Your future duties and responsibilities As a DV Cleared Manual Tester at CGI, you'll play a key role in ensuring the reliability and effectiveness of mission-critical systems within our Space, Defence and Intelligence business unit. You will be embedded within Agile delivery teams, collaborating closely with developers, infrastructure specialists and project managers to deliver high-quality solutions that make a real-world impact. This is an exciting opportunity to contribute to national security while working in a fast-paced, technically challenging environment. You will be responsible for designing and executing both manual and automated tests using the most appropriate tools for each task. A strong eye for detail and excellent analytical skills will be essential in identifying defects, conducting preliminary investigations, and working with teams to resolve issues. As part of a collaborative Agile setup, you'll attend daily stand-ups and planning sessions, ensuring testing is well-integrated into the development lifecycle. You'll thrive in this role if you enjoy problem-solving, continuously improving test coverage and quality, and working with cutting-edge technologies in highly secure environments. CGI will provide ongoing training and development to support your growth within the role, and you'll benefit from working on projects with real meaning and purpose. Key responsibilities include: Test Strategy & Planning • Define and maintain comprehensive test plans for infrastructure and DevOps workflows, including environment provisioning, CI/CD pipelines, container orchestration, and cloud services. • Collaborate with product owners, DevOps engineers, and architects during sprint planning to ensure test coverage aligns with user stories and infrastructure-as-code deliverables. Manual & Automated Test Development • Design, develop and execute manual tests for infrastructure components (e.g., server builds, network configurations, storage systems) and automated scripts for regression, integration, and acceptance testing. • Author and maintain automated test suites using tools such as Selenium, Robot Framework, or custom Python/Bash scripts, integrating seamlessly with Jenkins, GitLab CI/CD, or Azure DevOps pipelines. Infrastructure Testing & Validation • Provision and validate ephemeral test environments using Docker, Kubernetes, Terraform, or CloudFormation, ensuring consistency with production configurations. • Execute infrastructure smoke tests, configuration drift checks, and idempotency validations through IaC testing frameworks (e.g., Terratest, InSpec). CI/CD Integration • Embed automated test execution within build pipelines-triggering unit, integration, and end-to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & Root Cause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause investigations for infrastructure incidents, producing clear post-mortem reports and remediation recommendations. Defect Management • Log, triage, and track defects in Jira (or equivalent), ensuring clear reproduction steps, priority ranking, and lifecycle management through to closure. • Collaborate with development and operations teams on bug fixes, retesting, and verifying patches in staging and production-mirroring environments. Quality & Best Practices • Champion infrastructure and security testing best practices, including vulnerability scanning (e.g., OWASP ZAP, Nessus), compliance checks, and disaster-recovery validations. • Contribute to continuous improvement by proposing new testing tools, frameworks, and process enhancements to raise overall system reliability and observability. Agile & Cross-Functional Collaboration • Actively participate in daily stand-ups, sprint reviews, backlog grooming, and retrospectives, bringing a testing perspective to ensure quality is "shifted left." • Work hand-in-hand with developers, SREs, and cloud engineers to embed test hooks, shared dashboards, and automated health checks into the delivery lifecycle. Required qualifications to be successful in this role To be successful in this role, you will have prior experience in a dedicated testing role, ideally within a secure or mission-critical environment. You'll bring a solid understanding of testing methodologies and a passion for ensuring software quality throughout the development lifecycle. Experience with Agile delivery frameworks, particularly SAFe, is highly desirable. You should be confident working with both manual and automated testing tools and have a proven ability to design effective test cases. Familiarity with test management tools such as ALM or TestRail will support you in documenting and tracking testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and root cause analysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing your insights to improve outcomes and drive quality. Given the sensitive nature of the work, a calm, professional approach and discretion are essential. You'll need: • A solid track record within a software testing role • Experience with Continuous Integration tools • Proven ability to design and run manual or automated tests • Proficiency with test management tools such as ALM or TestRail • ISTQB Foundation Certification • Familiarity with Agile frameworks such as SAFe Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

IT Helpdesk Technician Kenilworth, Warwickshire (with hybrid working) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.Due to an exciting period of growth, we are now looking for an IT Helpdesk Technician to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £28,000 - £30,000 per annum- 25 days' annual leave, increasing with service- Flexible and Hybrid working arrangements- Defined contributory pension scheme or pension auto-enrolment scheme- Professional development and career growth opportunities- Collaborative and friendly work environment- Employee assistance scheme- Hapi - employee benefits and wellbeing platform- Medical cash plans- Enhanced maternity and adoption pay- Rewards for length of service- Health and wellbeing events and initiatives- Free voluntary day- Employee rewards- Free parking- Free drinksThis is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation.You'll gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount.So, if you're passionate about technology and looking for a role where your skills can make a real impact, then apply today! The Role As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices.Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed.Additionally, you will:- Provide support for IT equipment and software- Manage IT assets and software- Set up new accounts and new starters- Ensure meeting rooms are set up with all necessary equipment- Maintain and set up laptops and mobile phones in Microsoft Intune- Support the Facilities Manager and Reception staff with all IT requests About You To be considered as an IT Helpdesk Technician, you will need:- Experience using a helpdesk and providing 1st line support for IT systems- Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365- Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members- Experience troubleshooting more complicated faults in software and hardware- Experience in general administration of Office 365 and administering Windows Server 2019 and above- Experience in basic networking- Basic SharePoint 365 administration experience- Current CompTIA + and CompTIA Network+ certifications or equivalents (acquired within the last three years or refreshed and certificated)- A full, valid driving licence (due to our location)Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year).We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.We look forward to working with you!Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst.Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Salary: £35-45kLocation: Cambridge (Hybrid)I'm delighted to be representing a well-known organisation to recruit a Software Asset Analyst to join their team based in Cambridge.This is a great opportunity to join a prestigious organisation with a global reputation, where you'll play a key role in ensuring technology investments deliver real value. Responsibilities You'll play a key role in managing the lifecycle of IT assets, ensuring compliance, maximising value, and driving efficiency across the organisation's software portfolio. Oversee acquisition, allocation, renewal, and retirement of software assets. Ensure compliance with software licensing agreements and manage related risks. Review and optimise support and maintenance contracts. Work with suppliers and procurement to enhance value and efficiency. Continuously improve asset management policies, processes, and documentation. About You You'll be a proactive, analytical professional who thrives on detail and precision. You'll combine hands-on experience with a strong understanding of IT asset management best practices. ITIL v3 Foundation (essential); advanced ITAM qualifications desirable. At least 3 years' experience in IT Asset or Software Asset Management within a large, complex organisation. Solid understanding of Tier 1 vendor licensing (Microsoft, Oracle, SAP, IBM, Adobe). Strong organisational, analytical, and communication skills. Ability to interpret complex licence data and contract terms. Experience using a leading Software Asset Management tool (desirable). Apply Now to take the next step in your IT Asset Management career.

In this role, you'll play a key part in supporting the System Optimisation Team , helping ensure Thames Water delivers safe, reliable and high-quality water services to our customers. You'll work closely with operational, engineering and leakage teams to monitor, analyse and optimise the performance of the clean water network - keeping it stable and resilient, even in emergency situations. What you'll be doing as a System Optimisation Analyst Monitoring, investigating and resolving pressure issues, customer complaints and critical alarms. Supporting the System Optimisation Engineer during planned and unplanned operational events. Analysing network performance data and identifying solutions to maintain system stability. Coordinating logging of pressure-managed areas and ensuring data accuracy. Supporting risk assessments and operational planning to minimise customer impact. Contributing to wider strategies for managing pressures, flows, reservoir levels and pumping regimes. Ensuring all operations follow approved Asset Management Procedures. Base location: London Deephams N9 0BA What you should bring to the role Proven experience working with data - strong analytical skills are essential. An engineering degree or similar technical background would be a strong advantage. Ability to problem-solve and communicate clearly with multiple stakeholders. Willingness to learn and work in a fast-paced operational environment. Full UK driving licence and access to a vehicle is desirable (but not essential). Knowledge of GIS mapping software or hydraulic modelling is a plus. What's in it for you? This role will be paid up to £45,000 per annum depending on skills and experience Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time,accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Role: Application Support Analyst Location: Gloucester (Hybrid Working) Salary: £34,000 - £36,000 DOE Are you an experienced Application Support Analyst looking for your next move? This is a great opportunity to join a well-organised, tech-driven team supporting a range of essential business systems, all from a collaborative environment that values innovation and flexibility. You'll take ownership of 2nd line support across key applications, contribute to upgrades and deployments, and help drive improvements through scripting and automation tools. Why You'll Want to Hear More: Competitive salary and strong benefits package Hybrid working - based out of Gloucester with flexibility built-in A 37-hour week with great work-life balance Real scope to develop your technical skills and influence systems improvements Stable and supportive environment with modern tools and structured processes What You'll Be Doing: Resolving 2nd line application support tickets efficiently and independently Supporting changes, upgrades, testing, and deployment of new software and features Liaising with internal teams and external vendors to resolve technical issues Creating and maintaining support documentation and knowledge base content Assisting with asset tracking and contributing to automation efforts Acting as a subject matter expert across a defined portfolio of applications What You'll Bring: Experience in 1st or 2nd line support within a Windows environment Good working knowledge of tools like Remote Desktop, Active Directory, and Office 365 Strong troubleshooting and documentation skills A methodical approach and calm, customer-focused attitude Experience working to SLAs and managing your own ticket queue Bonus Skills (Not Essential): PowerShell scripting or experience with automation tools (PDQ, SCCM, Intune) Knowledge of Windows Server environments Experience with formal change management processes Additional Info: Full-time permanent role (37 hours/week) Hybrid working: Gloucester-based with flexible home/office split Occasional travel within the local area may be required On-call rota may apply (with additional pay) Recruiter: Callum Thompson

Job Description High Performance Computer Engineering Lead Full Time Derby, Raynesway Why Rolls-Royce? An exciting opportunity has arisen for you to join our Submarines business as a Capability Lead within the High Performance Compute (HPC) and Analytical Computing IT provision based in Derby. Reporting to the Chief of PLM and Engineering IT, you will work closely with our customer, local Engineering Analysts, and the specialists within the wider Rolls-Royce Group to ensure our analytical computing capability, including our HPCs, is well maintained, fit-for-purpose, and will meet future business demand. You will be actively working with Amentum, Rolls-Royce IT and the MoD to ensure the analysis capability is used and maintained to industry standard whilst maintaining the required collaboration capabilities and still meeting the expectations of end users. Significant investment has been made in our high-performance computing capability to provide both business continuity and enable a step change in performance in our engineering analysis tools. There is more to come, with planning for the next HPC capability uplift in 3 years time, already in work. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: In this role you manage the loading and scheduling of work and report on system performance and utilisation on the MoD hosted HPC environments to ensure maximum usage, whilst enabling high priority emergent work, as well as: Day-to-day decision-making on share and priority of compute and visualisation nodes on the HPC environments. Manage the migration of analysis capability to new HPC environments and data storage systems and provide technical requirements to the commissioning and decommissioning of HPCs. Communicating and managing HPC processes and change control with the stakeholders including being the point of contact for users and the system providers. Manage access permissions and user groups, including advising on NTK permission groups within current process. Represent Rolls-Royce Submarines at HPC Stakeholder meetings with the Customer and Jacobs. Reporting on usage, storage and issues at this meeting. Provide advice and guidance on bespoke analysis tools and their implementation to the analysis community. Work with the RR exchange team to ensure that data transfer processes between the analysis systems are efficient and monitored, including day-to-day approval of transfers from the HPC system. Coordinate licensing updates and procurement with the RR and MoD licensing teams. Be involved in and lead the determination of the future strategy for analysis tools, with engineering specialists and analysts within RR Submarines. Whilst maintaining visibility of up-and-coming HPC technologies in collaboration with the University Technology Centres. Coordinate testing of new features and functionality. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. The successful candidate will be able to demonstrate evidence of the following elements: Have some working-level experience of High-Performance Computers and their use or similar environments. Educated to degree-level or equivalent in a relevant engineering or IT discipline. Familiar with a large range of design and analysis software. Demonstrate a track-record of delivery. Comfortable operating in a customer-facing role with excellent communication and influencing skills, with ability to interact effectively with a wide variety of stakeholders. Well organised. Experience of managing Engineering projects, from a resourcing, scheduling and performance perspective. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 10 Oct 2025; 00:10 Posting End Date 22 Oct 2025PandoLogic.

Job Description High Performance Computer Engineering Lead Full Time Derby, Raynesway Why Rolls-Royce? An exciting opportunity has arisen for you to join our Submarines business as a Capability Lead within the High Performance Compute (HPC) and Analytical Computing IT provision based in Derby. Reporting to the Chief of PLM and Engineering IT, you will work closely with our customer, local Engineering Analysts, and the specialists within the wider Rolls-Royce Group to ensure our analytical computing capability, including our HPCs, is well maintained, fit-for-purpose, and will meet future business demand. You will be actively working with Amentum, Rolls-Royce IT and the MoD to ensure the analysis capability is used and maintained to industry standard whilst maintaining the required collaboration capabilities and still meeting the expectations of end users. Significant investment has been made in our high-performance computing capability to provide both business continuity and enable a step change in performance in our engineering analysis tools. There is more to come, with planning for the next HPC capability uplift in 3 years time, already in work. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: In this role you manage the loading and scheduling of work and report on system performance and utilisation on the MoD hosted HPC environments to ensure maximum usage, whilst enabling high priority emergent work, as well as: Day-to-day decision-making on share and priority of compute and visualisation nodes on the HPC environments.Manage the migration of analysis capability to new HPC environments and data storage systems and provide technical requirements to the commissioning and decommissioning of HPCs.Communicating and managing HPC processes and change control with the stakeholders including being the point of contact for users and the system providers.Manage access permissions and user groups, including advising on NTK permission groups within current process.Represent Rolls-Royce Submarines at HPC Stakeholder meetings with the Customer and Jacobs. Reporting on usage, storage and issues at this meeting.Provide advice and guidance on bespoke analysis tools and their implementation to the analysis community.Work with the RR exchange team to ensure that data transfer processes between the analysis systems are efficient and monitored, including day-to-day approval of transfers from the HPC system.Coordinate licensing updates and procurement with the RR and MoD licensing teams.Be involved in and lead the determination of the future strategy for analysis tools, with engineering specialists and analysts within RR Submarines. Whilst maintaining visibility of up-and-coming HPC technologies in collaboration with the University Technology Centres.Coordinate testing of new features and functionality. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. The successful candidate will be able to demonstrate evidence of the following elements: Have some working-level experience of High-Performance Computers and their use or similar environments.Educated to degree-level or equivalent in a relevant engineering or IT discipline.Familiar with a large range of design and analysis software.Demonstrate a track-record of delivery.Comfortable operating in a customer-facing role with excellent communication and influencing skills, with ability to interact effectively with a wide variety of stakeholders.Well organised.Experience of managing Engineering projects, from a resourcing, scheduling and performance perspective. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 10 Oct 2025; 00:10 Posting End Date 22 Oct 2025PandoLogic.

IT Support Analyst - Newbury A brand new role working with an established IT solutions and business consultancy. We're looking for an adaptable IT Support Analyst to help keep systems, devices, and people connected and productive.This role would suit someone who enjoys solving everyday tech challenges, supporting colleagues, and making IT run that bit smoother across a busy organisation. The role Providing front-line technical support to colleagues, both in person and remotely. Setting up and maintaining laptops, user accounts, and software tools. Responding to support tickets, diagnosing issues, and following through to resolution. Taking ownership of general IT housekeeping updates, access requests, and asset records. Lending a hand on improvement work or new technology rollouts. Promoting good IT and security practices across the business. What you'll bring Experience working in an IT support or service desk environment. Familiarity with modern workplace tools (e.g. Microsoft 365, collaboration platforms, device management). Clear communication skills and a patient, service-focused approach. A methodical way of working and good attention to detail. Flexibility to help out with occasional travel or project work when needed. Why this role You'll join a supportive & knowledgeable IT team that values initiative and ownership. It's a varied role where you'll get to mix technical problem solving with day to day user interaction ideal for someone who enjoys being the go-to person when tech needs sorting. For further details and to apply, please send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

UKAEA's mission is to lead the delivery of sustainable fusion energy and maximise scientific and economic impact. The Computing Division underpins this mission by delivering secure, scalable, and innovative digital solutions across scientific computing, modelling, simulation, software engineering, business systems, data acquisition, and core IT services. Within the Computing Division, the Enterprise Infrastructure Solutions unit is responsible for the design, delivery, and management of centrally supported IT infrastructure and applications. This includes enterprise compute platforms, data networks, UNIX/Linux/Windows environments, cloud services, data centres, commercial software solutions, and end-user support across all UKAEA sites. The OT Security Specialist will lead the development and maturation of UKAEA's Operational Technology (OT) security capability as part of a greenfield security programme. This includes defining and implementing an OT Security Strategy, developing policies and standards, and introducing appropriate security controls across OT environments. You will provide technical and governance oversight of OT security, ensuring alignment with industry frameworks (IEC 62443, NIST CSF, CAF, ISO 27001) and with enterprise cyber security objectives. The role will combine hands-on implementation, strategic oversight, and the creation of governance artefacts. You will also engage with engineering teams and managed service providers (MSPs) to ensure that OT security controls are effectively designed, implemented, and sustained. Experience with SIEM/SOC integration is valuable and considered desirable. Accountabilities: Lead the design and delivery of the OT Security Strategy, policies, and standards. Define governance processes for OT security, ensuring alignment with enterprise security frameworks. Conduct OT risk assessments and gap analyses against recognised standards (IEC 62443, NIST CSF, CAF). Identify, prioritise, and oversee the implementation of security controls across OT systems and networks. Provide technical oversight and assurance when engaging with MSPs and third-party vendors. Collaborate with enterprise security teams to align OT security with broader cyber programmes. Support OT incident response activities, including escalation paths to SOC teams where relevant. Mentor and support junior team members in OT security concepts and practices. Track and report on OT security maturity progress against roadmap milestones. Budget Responsibility: None Specific Qualifications/Experience: Essential o Demonstrable experience in maturing OT security within ICS or critical infrastructure environments. o Proven ability to create and implement OT security strategies, policies, and standards. o Strong knowledge of OT security frameworks and standards (IEC 62443, NIST CSF, CAF, ISO 27001). o Experience conducting OT security risk assessments, gap analysis, and remediation planning. o Knowledge of OT networks, segmentation, and common industrial protocols. o Experience working with operations and engineering teams in OT environments. o Ability to provide technical oversight for MSPs or third-party security service providers. o Strong communication and documentation skills, particularly in policy/standards creation. o Eligible for SC-level national security clearance. Desirable o Familiarity with SIEM/SOC integration for OT environments. o Experience with OT asset discovery, monitoring, and security tool deployment. o Exposure to regulatory compliance in critical infrastructure (e.g., NIS Directive, UK CAF). Additional Duties: May be requested to represent the Group in OT security working groups, act as an SME in OT-related projects, and contribute to the development of internal security capability through training and mentoring. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job title: IT Asset Management Analyst Contract Role (6 Months+) InsideIR35: £130 p/d neg Hybrid (2 Days Office 3 WFH) Purpose: The IT Asset Management Analyst is responsible for the day-to-day activities relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating budget: None Job Summary This role focuses on administering and managing asset and configuration management systems. The applicant will benefit from previous knowledge of IT asset and software management, maintaining accurate detailed information, and being able to confidently liaise with both internal stakeholders and external suppliers. You will Demonstrate management in own area of responsibility whilst being aware of the role in relation to others in the IT department and across the territory. Demonstrate exceptional analytical skills to produce dashboards & reports for IT Managers, as part of ongoing management of assets within their areas and for budgeting/forecasting purposes Demonstrate Customer 'value' is at the heart of IT Service Transition delivering Customer required outcomes. Establish and maintain contact with people within the organisation and external suppliers Proactively report on EOS, EOL software and hardware to respective IT Teams Proactively report to Information Security on unauthorised software/hardware Service Transition Planning & Support: Administer the following Service Transition practices and adhering to Service Transition policies & processes: IT Asset Management & Service Configuration Management Using Service Desk Plus o There are over 20k hardware Configuration Items (CIs) in use within the ITSM toolset o Manage and maintain the life-cycle of all IT Assets, ensuring accurate tracking, ownership, utilisation, retirement of assets, and verifying that all assets are in a known state and location o Contributing to the knowledge database to ensure effective information sharing o There are over 150 supported software products within the Service Catalog Using ITSM tools for license management: o Manage, maintain, and assign licenses as required o Identifying unauthorised copies/installations of software Update and administer the Sharepoint Service Catalog Reporting skills - Be able to manipulate, understand and interpret data sets Presentation Skills - Be able to present data in an organised, logical and understandable manner SharePoint: Administer IT Sharepoint site You have Experience working within IT in an Asset Management capacity Experience administering and managing CMDB (Configuration Management Database) to monitor and manage the asset life-cycle of devices, including provisioning, repairing and decommissioning to ensure efficient and effective best use of assets Experience in data analysis and manipulation skills, including strong MS Excel Knowledge of software licensing Knowledge of administrating sharepoint team sites Excellent communication skills, being able to communicate appropriately to both technical and non-technical users clearly The ability to be tactful and approachable at all times An analytical approach to problem solving, identifying gaps in information and devise a means of remedying such gaps The skills to be a good team player, work collaboratively and able to interact with all members of the IT department, and have an open and honest personality The ability to demonstrate calmness under pressure You may have ITIL v4 Foundation Knowledge/Experience of using License Manager toolsets Service Management experience Experience with working with external suppliers

OT (Operational Technology) Analyst Permanent - £52k - £60k + strong benefits Location: Hybrid - South Wales Your new company I am looking to recruit an OT Analyst to join a leader in the utilities space. The business has been investing in its cyber security and IT estate and is continuing to grow and enhance its security posture. The company has a strong reputation, and we have placed numerous people into careers there, with strong feedback. Your new role This is an interesting opportunity to join a great company at an exciting time. The role will focus on overseeing asset performance, managing vendor relationships, and ensuring the efficient use of all IT and OT resources, which is critical in maintaining operational reliability and minimising risk, especially in a critical national infrastructure (CNI) environment. Key parts of the role: Asset Tracking & Documentation Support. Lifecycle Management Assistance Compliance & Reporting Vendor & Supplier Coordination Continuous Improvement Support Cost Management & Optimisation Incident & Problem Management Support Collaboration with Internal Teams What you'll need to succeed Proficiency with asset management software tools such as ServiceNow, CMDB, or similar enterprise solutions. Understanding of asset lifecycle management processes, including procurement, deployment, tracking, maintenance, and decommissioning of OT assets. Good understanding of incident response stages and handling. Knowledge of industry standards and regulatory requirements related to asset management, such as data protection and environmental compliance, ISO27002, CIS, NCSE CAF, NIST. Familiarity with tracking and managing lifecycle costs, working in partnership with finance and procurement teams. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Ability to obtain UK Security Clearance What you'll get in return Salary of between £52k-£60k Hybrid working 2/3 days in South Wales per week Possible bonus 5% pension contribution from you, the company pays 10% Enhanced pay for parental leave And more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role We are looking for a detail-oriented and proactive IT Contracts & Software Licensing Analyst to join our client's team. In this role, you will be responsible for managing IT contracts and software licensing, ensuring compliance, cost-effectiveness, and alignment with business objectives. Key Responsibilities: Manage the procurement, renewal, and administration of IT contracts and software licenses. Review the terms and conditions for all contracts and licenses related to IT services, Monitor software usage and ensure compliance with licensing agreements. Maintain accurate records of all IT assets, contracts, and licenses. Liaise with vendors and internal stakeholders to resolve contract and licensing issues. Analyse software usage data to identify cost-saving opportunities and optimise license allocation. Support internal and external audits by providing necessary documentation and reports. Stay up to date with changes in software licensing models, contract law, and industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational, and negotiation skills. High attention to detail and ability to work independently. Strong communication skills for collaborating with both technical and non-technical stakeholders. Experience with IT asset management tools is an advantage. What you'll get in return 29 days of annual leave + bank holidays, Very generous public sector pension, Flexible working and hybrid working, Corporate discounts and Cycle to Work Scheme, Free Counselling Service Apprenticeships and professional qualifications support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis, to start asap, for 3 months. Based in Eastleigh. To start asap, for up to 12 weeks Service Desk Analyst Pay Rate 14.88 to 15.62 dependent on experience Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required Working fully on site Based in Eastleigh Free parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation. Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained. Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met. Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate. Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals. Minimum 1yrs experience of working on a Corporate IT Helpdesk. Broad knowledge of general current IT issues. Will have a full, clean U.K. driving licence and access to a vehicle. Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care. Must be able to summarise verbal information and explain technical concepts in plain English. Must have experience or in-depth training in effective telephone use with a professional approach. Building Laptops Will have experience of working in an environment where accuracy and attention to detail are requirements of the role Proven Logical and methodical approach to work processes Experience of providing support and working collaboratively in a team environment. Experience of proactively pre-empting and resolving potential conflict situations. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Senior Performance and Reporting Analyst Hourly rate: 25.84ph PAYE - 33.32ph Umbrella Location: Nottinghamshire Job Type: Temporary (Ongoing) We are recruiting on behalf of a large housing provider for a Senior Performance and Reporting Analyst. This temporary ongoing role is essential for maintaining data integrity within the Compliance and Technical department and for implementing an effective reporting framework that supports the Property Services Strategy. This strategy encompasses asset management, compliance, technical services, and capital investment. The successful candidate will lead the development of this framework using various data sets and asset management systems. Day-to-day of the role: Design and deliver a real-time KPI reporting suite that supports improved performance against key financial, operational, and strategic targets. Provide assurance to key stakeholders such as the Executive Team and Board regarding statutory compliance obligations. Support the Head of Assurance & Audit in embedding a monthly reporting cycle and developing an operating rhythm aligned to the statutory, financial, and operational reporting needs. Engage with the Head of Services and other Senior Business Partners to enhance the delivery of compliance and technical services. Ensure timely and accurate data provision for compiling budgets and forecasts. Maintain up-to-date property systems and ensure reporting accurately reflects the compliance position across the organisation. Effectively present and communicate compliance data using various matrices to show overall compliance. Manage Compliance data and software systems used by the Compliance & Technical department. Validate compliance responsibilities against asset data bi-annually. Ensure operational teams have the necessary data. Required Skills & Qualifications: Self-starter with strong organisational skills and the ability to prioritise tasks. Excellent communication and interpersonal skills, with experience communicating with stakeholders at all levels. Strong influencing and presentation skills. Professional demeanor at all times. Degree level education or equivalent experience. Proficient in SQL and VBA. Experience in business analysis and reporting within the Facilities Management or Property Services Sector. Knowledge of Northgate, Promaster, Riskbase, and other similar Asset Management or CAFM systems. Understanding of continuous improvement methodologies within a Property Services environment is beneficial. Benefits: Competitive salary. Agile working options. Engaging and impactful work environment. To apply for this Senior Performance and Reporting Analyst position on behalf of a leading housing provider, please submit your CV detailing your relevant experience.

About the Role We're seeking an experienced IT Support Technician to join our client's team in Slough. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management

IT Support Analyst Cambridge (On-Site) 30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems. Configure user accounts, directories, and distribution lists. Provide support for meeting room AV systems and ensure smooth operation during events. Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks. Key Skills & Experience We're looking for a proactive and customer-focused IT professional with: Previous experience in an IT Helpdesk or technical support environment. Familiarity with laptops, PC hardware, printers, and scanners. An understanding of basic data patching and system architecture. Excellent written and verbal communication skills with the ability to explain technical issues clearly. A methodical and organised approach with great attention to detail. This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations. If you have the skills and experience to carry out the role outlined above, please apply using the link provided.

IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support the wider IT support function. Required Skills & Qualifications: Previous experience in a technical IT support or helpdesk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to manage and prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles. Candidates will be required to have a full uk driver's licence If you are interested in this position please apply online or for more information please contact me on

1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.