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Business Development Manager (Waste Management/ Aggregates)
Ernest Gordon Recruitment Limited Ramsbottom, Lancashire
10/09/2025
Full time
Business Development Manager (Waste Management/ Aggregates) Bury 50,000 + (OTE 60-70k) Commission + Amazing Progression Available + Company Bonus + Training + Benefits + Company Car Are you a someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently? Do you want the opportunity to join a respected leader in waste compliance and management that delivers tailored solutions to commercial and domestic customers across the UK? This is a company that puts compliance, transparency, and sustainability at the heart of everything they do, and they are looking for someone who shares those values. On offer is a fantastic opening to join a growing team in a business that is challenging traditional waste management practices. You will benefit from permanent fixed pricing, a network of trusted providers, and an ethical, environmentally-friendly approach that sets them apart from the competition. With genuine progression and training on offer, this is a role where you can grow with the business, shape your own desk, and carve out a long-term career. In the role you will be responsible for building and managing a pipeline of new business opportunities, handling inbound sales enquiries, and supporting existing customers with waste management solutions. You will manage the process from start to finish, liaising with clients and providers, preparing compliant documentation, and ensuring the highest levels of customer service. This is predominantly office-based Monday to Friday, giving you the stability of managing your own desk while remaining at the forefront of an exciting, fast-growing sector. This role would suit someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently. The Role: Manage and grow a B2B client pipeline with tailored waste solutions Oversee enquiries and sales from start to finish, ensuring compliance Play a key role in a growing business with long-term progression opportunities The Person: Sales background Waste management, aggregates experience preferred but not essential Based in Bury or easily commutable Reference Number: BBBH21541 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Service Delivery Manager
Clearwater People Solutions City, Birmingham
10/09/2025
Full time
We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.
Health and Wellbeing Lead
UK Men's Sheds Association
09/09/2025
Full time
Position title: Health and Wellbeing Lead Reports to: Head of Shed Development and Sustainability Direct reports: None currently Location: Remote (with regular travel) Key stakeholders: UKMSA Volunteers, Sheds and Shedders, Head of Shed Development and Sustainability and team, Head of Volunteering Salary: Level 3 £30,000-£35,000 As Health and Wellbeing Lead, the purpose of your role will be to work with volunteers and colleagues to support Sheds and Shed Networks to improve men s health and wellbeing across the UK. This work is within the context of informal, peer-led, self-determined spaces, where the emphasis is on activity not health prevention, which suits many men and works well for them. This role involves engaging directly with Sheds and Shed Networks, supporting them to foster partnerships with local health and social care organisations, as well as supporting local health and social care organisations to understand and engage effectively with Men s Sheds in their area. You will work with volunteers, colleagues and external experts to gather and share accurate, accessible and relevant resources, information and case studies related to men s health and wellbeing with Sheds and Shed Networks. This will include developing and engaging with digital health tools, information and training, as well as taking an empowering and capacity building train the trainer approach to the design and delivery of all training and workshops related to men s health and wellbeing. You will work closely with the Head of Volunteering to support volunteers to promote the role of Men s Sheds in preventative and community-based health locally and will work with colleagues to support volunteers to actively contribute to promoting the role of Men s Sheds in preventative and community-based health at a national level. You ll be the main contact for volunteers, Sheds and Shed Networks for all things related to Sheds and men s health and wellbeing. Key responsibilities: 1. Sheds and Shed Networks Be the main point of contact for all Sheds and Shed Networks for all things related to Sheds and men s health and wellbeing ensuring you are approachable, responsive and consistent. Empower volunteers and colleagues to support Sheds and Shed Networks to foster partnerships with local health and social care organisations. Empower volunteers, colleagues and the wider Shed community to support local health and social care organisations to understand and engage effectively with Men s Sheds in their area. 2. Information and resources Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to continuously gather, develop and update relevant resources, information and case studies related to men s health and wellbeing. Regularly share clear and accessible information and resources with Sheds and Shed Networks. Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to build knowledge and understanding of relevant organisations and services related to men s health and wellbeing. Regularly share clear and accessible information about organisations and services with Sheds and Shed Networks. Work with Sheds and volunteers to gather case studies and develop resources highlighting Sheds that demonstrate innovation and best practice in the field of health and wellbeing. 3. Training and workshops Work with volunteers, colleagues and external partners to develop an empowering train the trainer model to enable Shed Leaders and Shedders to plan, deliver and evaluate training and workshops related to men s health and wellbeing. Work with volunteers, colleagues and external partners to co-design and deliver training and workshops related to men s health and wellbeing at UKMSA events. Support peer-to-peer learning amongst Sheds and Shed Networks through regional events, online forums, and learning networks. 4. Digital health and wellbeing Work with volunteers and colleagues to test and empower Sheds and Shed Networks to use digital platforms for hybrid training, remote participation, or digital inclusion efforts. Work with volunteers and colleagues to utilise and adapt data tools (e.g. CRM, health analytics and dashboards) for monitoring health and wellbeing related outcomes and for reporting impact. 5. Monitoring and Reporting Work with volunteers, Sheds and Shed Networks to collect and report data in relation to men s health and wellbeing to demonstrate the role and impact of Men s Sheds in preventative and community-based health. Work with volunteers, colleagues, Sheds and Shed Networks to contribute to relevant evaluation and research projects relating to Sheds and men s health and wellbeing. 6. Stakeholder Engagement Work with volunteers to build relationships with local and regional health, community, and voluntary sector organisations. Represent UKMSA at relevant networks, events, and conferences. Contribute to the planning and delivery of the annual Shedfest and other key events, coordinating and supporting volunteer involvement in relation to men s health and wellbeing. Work with colleagues, including the CEO, to build effective working partnerships across the UK men s health sector Key expertise required: Knowledge, skills and experience in men s health and wellbeing. Some knowledge of how to effectively improve men s health and wellbeing in the Shedding context, and a willingness and interest in working with volunteers to develop and share expertise in this area. An understanding of the importance of taking an empowering train the trainer approach to planning, delivering and evaluating training and workshops related to men s health and wellbeing. Ability to build relationships with local and regional health, community, and voluntary sector organisations, and to support others to do so. Skilled at actively collaborating with volunteers and subject matter experts. Confident communicator - able to build rapport, deliver training, and manage sensitive conversations. Strong relationship builder - able to connect with people, build trust and maintain long term engagement. Willing, able and confident to travel to meet volunteers and attend Shed events regularly. Confident working with data and systems - including CRM tools and digital tools. Proactive and creative - always looking for ways to improve how things are done. Self-motivated and able to manage your own workload without needing close supervision. An understanding of the nuances and limitations of how Sheds can support health and wellbeing What success looks like: Strong, collaborative relationships established between Sheds, Shed Networks and local health and community partners. Demonstrable improvements in the health and wellbeing of Shedders through supported activities and case studies. Volunteers, Sheds and Shed Networks feel empowered and equipped to deliver activities that support mental and physical health. Health and care organisations view Men s Sheds as trusted, valuable partners in preventative health and social prescribing pathways. Resources, training, and support materials are well-received, practical, and widely adopted in Sheds and across Shed Networks. Clear and impactful reporting informs and supports UKMSA s work at a national level. This job is not: An expert, clinical or therapeutic health role you will not be expected to deliver personal care, therapy, or counselling. Solely office-based or desk-bound this is a varied, outreach-focused role that involves relationship-building, travel, and hands-on support. Focused only on one region this is a national role, requiring awareness of regional variations across the UK. A short-term fixer you ll be building capacity and confidence in communities for long-term sustainability, not quick fixes or prescriptive solutions. This job description is intended to outline the general responsibilities and expectations of the role. It may be reviewed and updated as the organisation evolves, and from time to time you may be asked to take on other reasonable tasks that fall outside this scope - we re a small team, and flexibility is part of how we work. Closing date: 9th October 1200 hrs Interview: 17th October
Service Desk Manager
ST Selection Dartford, Kent
09/09/2025
Full time
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
IT Support Technician
Eclectic Recruitment Cambridge, Cambridgeshire
09/09/2025
Full time
Our client, a leading global organisation, is currently recruiting for an IT Support Technician to join their team on a full time, permanent basis. Key duties will include: Ensuring all service desk requests are prioritised correctly Reviewing support requests in a timely manner Troubleshooting a range or IT issues Handling requests via phone, web and in person Working with team members to share knowledge Contribute to IT projects Updating documentation, where required The successful candidate will have: Awareness of ticketing systems Excellent communication skills A passion for problem solving Strong customer service ethic Experience working to deadlines Willingness to learn If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
IT Service Desk Team Leader / Help Desk Dispatcher
AWD online
09/09/2025
Full time
IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION: Hybrid. Working 4 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. As the IT Service Desk Team Leader / Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and you'll act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. DUTIES Your key responsibilities as the IT Service Desk Team Leader / Help Desk Dispatcher will include: Ticket Management: Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs) Maintain accurate and detailed records of client interactions and update ticket status in the service management system Assign tickets to technicians based on skillsets, availability, and urgency of issues Coordinate and schedule engineer calls as required Communicate effectively with clients to gather necessary information to expedite ticket resolution Step in to take calls and provide immediate assistance when engineers are unavailable, ensuring that all client queries and issues are addressed promptly and efficiently Manage and coordinate incident handling according to established processes, ensuring swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties Reporting and Metrics: Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review Identify areas for process improvement and assist in implementing solutions to enhance service delivery Team Leadership: Act as an escalation point and provide guidance and coaching to junior staff Identify key issues and risks and promptly escalate them to senior management Performance reviews, absence management, 1-2-1s and coaching plans within your team CANDIDATE REQUIREMENTS Essential Bachelor's degree in computer science, (or a related field) OR equivalent work experience Proven experience in a similar dispatcher or helpdesk team leader role, preferably within an MSP Strong understanding of IT support processes and terminologies Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service orientation Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency in using helpdesk ticketing systems (Fresh Service) Desirable Formal qualifications/training in management, leadership, coaching, mentoring Service Desk Institute or ITIL knowledge/certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days (increasing after 3 years of service) holiday, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13805 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Service Desk Analyst
Connect2Luton Luton, Bedfordshire
09/09/2025
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Technical Support Analyst Tier 2
Deerfoot Recruitment Solutions Ltd Taunton, Somerset
09/09/2025
Full time
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK.You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration () Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Service Delivery Manager
Connected IT Lancaster, Lancashire
09/09/2025
Full time
A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager / Service Delivery Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a NOC and technical support environment, and also work closely with project implementation / delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We're looking for someone with experience in a technical service desk environment, ideally with proven management responsibility. You should have: Experience working as Service Desk Manager / Team Leader / Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme & pay review Company pension scheme Onsite parking Various employee events and incentives This role requires NPPV3 clearance, candidates must be able to obtain this to be successful in your application.
Service Desk Manager
Connected IT Lancaster, Lancashire
09/09/2025
Full time
A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a NOC and technical support environment, and also work closely with project implementation / delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We're looking for someone with experience in a technical service desk environment, ideally with proven management responsibility. You should have: Experience working as Service Desk Manager / Team Leader / Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme & pay review Company pension scheme Onsite parking Various employee events and incentives This role requires NPPV3 clearance, candidates must be able to obtain this to be successful in your application.
Technical Support Analyst (Tier 2)
Deerfoot Recruitment Solutions Limited Taunton, Somerset
09/09/2025
Full time
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration (Apply online only Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Systems Engineer Design Engineer
HSB Technical Wallsend, Tyne And Wear
09/09/2025
Full time
Leading Subsea Equipment Specialist Position: Systems Engineer Job ID: 264/34 Location: Newcastle Salary: £45,000 £55,000 (depending on experience) with 5% Yearly bonus Type: Permanent / Full Time Benefits Include: Pension scheme (up to 6% employer contribution) Life assurance (3x annual salary) Income protection Bupa PMI (after 3 months) Flexible benefits platform (car scheme, cycle to work, dental insurance, critical illness cover, buy/sell holidays) Long service awards scheme Free canteen facilities and refreshments HSB Technical Ltd is a specialist recruiter in the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors . Visit: (url removed) for a full list of vacancies. We are working closely with a globally recognised subsea equipment specialist , well-known for its engineering excellence and innovative technologies. With a strong track record in delivering advanced equipment to clients worldwide, they are now looking to expand their engineering team with the appointment of a Systems Engineer . About the Role: Systems Engineer The Systems Engineer will be at the centre of designing, developing, and delivering advanced subsea systems . This role is highly varied and offers the chance to work across the full project lifecycle from early concept development and technical proposals through to final delivery and client handover. You will play a pivotal role in supporting both commercial bids and technical development projects , with a strong emphasis on the design and engineering of complex subsea systems . This includes developing innovative, high-quality system designs that achieve the right balance between performance, safety, and practicality. Working alongside senior engineers, project managers, and sales teams, you will transform customer requirements into detailed design concepts and technical solutions that not only meet project specifications but also contribute to the company s long-term engineering and product innovation strategies . This role is ideal for an engineer who enjoys combining technical design, problem-solving, and creativity , and who thrives in a dynamic environment where every project brings new challenges. Key Duties & Responsibilities: Lead the development of full-system technical solutions from concept to execution Carry out engineering calculations, performance analysis, and detailed system definitions Produce high-quality technical visuals including CAD models, renders, and animations Contribute to the tendering process , attending client meetings and technical reviews Work closely with Chief Engineers on innovative and bespoke equipment solutions Maintain and manage CAD documentation, performance data, and system libraries Provide technical support to the sales team, including presentations, demonstrations, and bid support Act as a technical authority during project execution, participating in major design reviews and ensuring compliance with specifications Qualifications & Requirements: Degree in Mechanical or Electrical Engineering (or equivalent) Proven experience in design engineering for low-volume, high-value equipment Strong technical knowledge of deck equipment, hydraulics, electrical systems, controls, and software Exposure to cross-disciplinary engineering fields such as structural, hydraulic, and subsea Skilled in AutoCAD and Autodesk Inventor Offshore or maritime sector experience (desirable but not essential) Creative, detail-driven, and able to meet tight project deadlines A proactive, open-minded team player with ambition to grow technically and commercially This vacancy is being advertised by HSB Technical Ltd , who have been appointed as the recruitment partner for this role.
IDM Developer
Scot Lewis Associates Ltd
09/09/2025
Contractor
IDM Developer, One Identity Manager, L3 support, Testing, Analysis, Active Directory, Azure AD, RBAC, Jira, Confluence, OIM, MS SQL, Oracle, .Net, Powershell Working with a leading financial client to secure the services of a IDM Developer to join the London team. Responsible for providing lead analysis, development and support primarily around the One Identity Manager (by Quest) platform, with potential to work on other systems Working on Change projects in the IDM space. Dealing with day-to-day production problems & maintenance, providing L3 support as required. Managing and delivering a pipeline of small change work items through all stages of the IT life cycle Requirements Capture and documenting Development to standards Testing including regression testing Packaging and deploying Mentoring FD L2 support resources and providing handover for changes. Analysis of the business data and process requirements to support the banks IDM platform processing, including data requirements/dependencies. Undertaking IDM platform design & development change activities. Advising on implementation approach for IDM platform related projects. Conduct IDM platform systems testing and support user acceptance testing Putting together release plan & promoting changes to IDM platform controlled environments (UAT, PROD). Essential Proven track record of IDM business, systems analysis and implementation work. Working with and managing expectations of users, senior management and stake holders across multiple disciplines. Ability to handle multiple work streams and assignments simultaneously re prioritising as required. Experience of dealing with third party in-house/vendor interfaces and defining new interfaces and reports IDM platform. Experience of co-ordinating and supporting UAT testing. Proven investigative and diagnostic skills on the IDM platform support environment. In depth knowledge of IDM including normal functions and exception processing. Design and develop workflows, provisioning processes, and connectors in One Identity Manager. Customize and configure One Identity Manager modules to meet business requirements. Integrate One Identity Manager with various systems (Active Directory, Azure AD, SAP, etc.). Implement role-based access control (RBAC), policies, and compliance rules. Perform upgrades, patches, and performance tuning of the One Identity Manager platform. Troubleshoot and resolve issues related to identity provisioning and de-provisioning. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Document technical designs, configurations, and procedures. Ensure compliance with security policies and regulatory requirements ie SoD/Toxic rules implementation. Proven track record of coordinating application testing. Good knowledge of Jira, Confluence and service-desk for both issue tracking and requirements maintenance. Experience analysing defect cause and effect and detailing and documenting the solution. Strong knowledge of various operating systems and Active Directory Architecture Experience with OIM Designer, OIM object browser, OIM transport, OIM web, OIM data importer Databases: MS-SQL Server, Oracle Experience of SQL, VB.NET, PowerShell Desirable L3 support coordination in a complex IDM environment. Experienced with working with a complex Middleware solution and team for joint issue diagnostics and resolution. Investment banking experience. Use of Ikasan integration platform for exception handling and investigation (as part of support diagnosis). Experience of software configuration management WebServices. Understanding of LDAP. Microsoft application development Exposure to ERP systems such as SAP and Oracle. Experience of C#, HTML, C++, Powershell and Angular
IT Technical Support Engineer - SC Cleared
Experis IT Pewsey, Wiltshire
09/09/2025
Contractor
IT Technical Support Engineer - SC Cleared Location: Pewsey, Gloucster and Corsham Rate: £140 - £180 Per Day Contract Length : 6-months with extensions  Summary: We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards. Key Responsibilities: Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication. Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures. Coordinate and process hardware disposals in accordance with agreed protocols. Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns. Replenish IT lockers and ensure availability of essential equipment for end users. Identify and escalate service issues or opportunities for improvement to the Team Leader. Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency. What We're Looking For: Experience in IT support, hardware handling, or service desk environments. Strong organisational skills and attention to detail. Ability to follow structured processes and maintain accurate records. Comfortable working independently and as part of a wider support team. Good communication skills and a customer-focused mindset. Please apply for immediate consideration.
Backend Software Engineer C++ Linux Windows
Client Server Ltd. Cambridge, Cambridgeshire
09/09/2025
Full time
Backend Software Engineer / Developer (C++ Linux Windows) Cambridge / WFH to £90k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. As a Backend Software Engineer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. Initially you'll join a large project to engineer the mobile application of this desktop product using Flutter and Dart (you can pick these up on the job), upcoming projects include a piece around cryptography, there's a strong pipeline of projects to keep it interesting! Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once a month. About You: You have strong C++ development skills You have cross platform experience (i.e. Linux, Windows, MacOS) You have a good understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and / or security principles / regulated environments You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Video codex, Flutter / Dart mobile development, but you can upskill on the job What's in it for you: As a Backend Software Engineer / Developer you'll earn a competitive salary: Salary to £90k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Apply now to find out more about this Backend Software Engineer / Developer (C++ Linux) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
1st Line Support / Service Desk Analyst
Big Red Recruitment Midlands Limited Burbage, Leicestershire
09/09/2025
Full time
Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we may have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk / 1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL awareness In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme. If you feel this role is of interest don't delay, apply today!
IT Support Technician
Get Staffed Online Recruitment Limited Ringwood, Hampshire
09/09/2025
Full time
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.

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