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Acorn Insurance and Financial Services Limited Liverpool

Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance. Job Title: Senior Information Security Analyst (12 month FTC) Location: Liverpool City Centre, Hybrid working available Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM Salary: £50,000 - £60,000 pa (DOE). What you will be doing: Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion. Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards. Lead third party risk management processes. Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations. Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities. Lead on security architecture reviews for new systems and services. Evaluate technical security controls and recommending improvements. Support the implementation of security tools and technologies. Provide oversight of the security incident management process. Provide security metrics for interested parties at all levels. Lead the security awareness programme to promote a culture of security within all levels of the Group. Provide support for internal and external security audits. Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required. Provide subject matter expertise liaising across all business functions. What we look for: Minimum 5 years' experience in information security roles. Strong leadership and mentorship abilities with a strategic mindset. Experience with risk assessment methodologies. Excellent analytical and problem-solving skills with attention to detail. Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders. Ability to manage risk and compliance projects and drive security initiatives. Knowledge of information security frameworks such as ISO 27001 or NIST. Knowledge of vulnerability management processes. About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

25/04/2025

Full time

Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance. Job Title: Senior Information Security Analyst (12 month FTC) Location: Liverpool City Centre, Hybrid working available Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM Salary: £50,000 - £60,000 pa (DOE). What you will be doing: Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion. Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards. Lead third party risk management processes. Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations. Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities. Lead on security architecture reviews for new systems and services. Evaluate technical security controls and recommending improvements. Support the implementation of security tools and technologies. Provide oversight of the security incident management process. Provide security metrics for interested parties at all levels. Lead the security awareness programme to promote a culture of security within all levels of the Group. Provide support for internal and external security audits. Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required. Provide subject matter expertise liaising across all business functions. What we look for: Minimum 5 years' experience in information security roles. Strong leadership and mentorship abilities with a strategic mindset. Experience with risk assessment methodologies. Excellent analytical and problem-solving skills with attention to detail. Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders. Ability to manage risk and compliance projects and drive security initiatives. Knowledge of information security frameworks such as ISO 27001 or NIST. Knowledge of vulnerability management processes. About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

Incident Management Analyst

Adecco Chester, Cheshire

Jincident Management AnalystDaily Rate: £500 - £550 INSIDE IR35 via umbrellaContract Length: 12 monthsLocation: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. Key Responsibilities: Incident Response:- React promptly to service failures based on business impact.- prioritise multiple high-priority incidents simultaneously.- Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication Management:- Communicate effectively with stakeholders and internal teams.- Confidently interact with senior executives.- Provide regular updates on incident status and ensure effective communication channels are utilised. Incident Documentation:- Maintain accurate documentation during active incidents, recording all recovery efforts.- Post-incident, ensure detailed records are kept, including actions taken and lessons learned. Incident Process Compliance:- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.- Restore complex production incidents within tight Service Level Agreements. Process Improvement:- Continually assess and enhance incident management processes to optimise efficiency. Key Skills: Leadership:- Guide and coordinate teams during incident responses.- Possess strong relationship management and influencing skills. Technical Knowledge:- Understand IT infrastructure, systems, and network operations. Communication:- Exhibit excellent verbal and written communication skills to engage effectively with technical teams and stakeholders. Decision-Making:- Make timely decisions in critical situations. organisational Skills:- Demonstrate strong time management abilities to prioritise tasks and manage multiple incidents.- Remain calm and composed under pressure. If you're looking for a challenging role where you can make a real impact, apply today to join our client's team as an Incident Management Analyst. Your expertise will help maintain seamless operations and foster a culture of excellence in incident management. To apply, please submit your CV and a cover letter detailing your relevant experience. Join us in ensuring the reliability and performance of critical technology services! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

09/09/2025

Full time

Jincident Management AnalystDaily Rate: £500 - £550 INSIDE IR35 via umbrellaContract Length: 12 monthsLocation: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. Key Responsibilities: Incident Response:- React promptly to service failures based on business impact.- prioritise multiple high-priority incidents simultaneously.- Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication Management:- Communicate effectively with stakeholders and internal teams.- Confidently interact with senior executives.- Provide regular updates on incident status and ensure effective communication channels are utilised. Incident Documentation:- Maintain accurate documentation during active incidents, recording all recovery efforts.- Post-incident, ensure detailed records are kept, including actions taken and lessons learned. Incident Process Compliance:- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.- Restore complex production incidents within tight Service Level Agreements. Process Improvement:- Continually assess and enhance incident management processes to optimise efficiency. Key Skills: Leadership:- Guide and coordinate teams during incident responses.- Possess strong relationship management and influencing skills. Technical Knowledge:- Understand IT infrastructure, systems, and network operations. Communication:- Exhibit excellent verbal and written communication skills to engage effectively with technical teams and stakeholders. Decision-Making:- Make timely decisions in critical situations. organisational Skills:- Demonstrate strong time management abilities to prioritise tasks and manage multiple incidents.- Remain calm and composed under pressure. If you're looking for a challenging role where you can make a real impact, apply today to join our client's team as an Incident Management Analyst. Your expertise will help maintain seamless operations and foster a culture of excellence in incident management. To apply, please submit your CV and a cover letter detailing your relevant experience. Join us in ensuring the reliability and performance of critical technology services! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Senior Network Analyst

Hays Technology City, Birmingham

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

09/09/2025

Full time

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Google Tag Manager (GTM) Specialist

scrumconnect ltd Manchester, Lancashire

Manchester, United Kingdom - £325/day - Inside IR35 Contract Reference: JS Industry: IT & Telecommunications Contact: Recruitment Team About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning consultancy (UKIT awards including Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence). Our work impacts 40M+ UK citizens across departments including DWP, MoJ, and HM Passport Office. Role Summary We're seeking a Google Tag Manager (GTM) Specialist to support the Digital Workplace Function, partnering with the Email and Microsoft Office product teams within Collaboration & Communication Services (C&CS). You'll own event tracking strategy, tagging, and data-layer quality to power reliable analytics and performance insights for internal digital services. You'll collaborate with a Senior Performance Analyst and a multidisciplinary team. What you'll do Own GTM implementation (web/app): plan, configure, and maintain tags, triggers, variables, and templates for robust, low-latency tracking. Data layer & taxonomy: define/extend a scalable event schema and data-layer spec; document naming conventions and governance. Consent & privacy: implement Consent Mode v2 , CMP integrations, and tagging that respects privacy, security, and accessibility standards. Server Side tagging (sGTM): design and/or maintain Server Side containers to improve data quality and control. GA4 & BigQuery: ensure high-fidelity event collection, parameters, and user properties; validate exports to BigQuery for downstream analysis. Debugging & QA: use Preview/Debugger, tag audits, and monitoring to detect regressions; create automated checks where feasible. Stakeholder enablement: translate business questions into trackable events and KPIs; create clear implementation guides and runbooks. Reporting enablement: collaborate on Looker Studio/Power BI dashboards by ensuring clean, trustworthy tracking inputs. Performance & reliability: minimise tag bloat, resolve conflicts, and optimise loading strategies. Change management: manage releases via versioning, environments, and rollback plans; integrate with agile delivery. Essential skills & experience 4-6+ years in GTM/GTM Server Side and GA4 implementation (web and/or app). Strong data layer design, event modelling, and taxonomy governance. Hands-on with Consent Mode v2 , CMP integrations, PII controls, and privacy-by-design. Comfortable with BigQuery (schemas, QA, basic SQL for validation). Proficient in Looker Studio (for validation/health views; storytelling a plus). Solid debugging across environments; familiarity with browser dev tools & network requests. Clear communicator; can turn business needs into measurable tracking plans. Experience working in agile , with version control and change management for tags. Desirable Server Side GTM in production (GA4, Ads, custom endpoints). Power BI and/or Azure Data Services exposure. Public-sector or large-scale internal service experience. Basic JavaScript/TypeScript for custom templates and tag logic. Understanding of accessibility implications for tagging and measurement. Compliance & standards Adheres to digital service standards, accessibility principles, and data governance. Ensures tagging does not degrade user experience or expose sensitive data. Contract & logistics Day rate: £325/day Inside IR35 Location: Manchester (hybrid options considered) Duration: Contract, with potential extension Clearance: BPSS/SC welcome; sponsorship can be supported where applicable.

09/09/2025

Contractor

Manchester, United Kingdom - £325/day - Inside IR35 Contract Reference: JS Industry: IT & Telecommunications Contact: Recruitment Team About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning consultancy (UKIT awards including Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence). Our work impacts 40M+ UK citizens across departments including DWP, MoJ, and HM Passport Office. Role Summary We're seeking a Google Tag Manager (GTM) Specialist to support the Digital Workplace Function, partnering with the Email and Microsoft Office product teams within Collaboration & Communication Services (C&CS). You'll own event tracking strategy, tagging, and data-layer quality to power reliable analytics and performance insights for internal digital services. You'll collaborate with a Senior Performance Analyst and a multidisciplinary team. What you'll do Own GTM implementation (web/app): plan, configure, and maintain tags, triggers, variables, and templates for robust, low-latency tracking. Data layer & taxonomy: define/extend a scalable event schema and data-layer spec; document naming conventions and governance. Consent & privacy: implement Consent Mode v2 , CMP integrations, and tagging that respects privacy, security, and accessibility standards. Server Side tagging (sGTM): design and/or maintain Server Side containers to improve data quality and control. GA4 & BigQuery: ensure high-fidelity event collection, parameters, and user properties; validate exports to BigQuery for downstream analysis. Debugging & QA: use Preview/Debugger, tag audits, and monitoring to detect regressions; create automated checks where feasible. Stakeholder enablement: translate business questions into trackable events and KPIs; create clear implementation guides and runbooks. Reporting enablement: collaborate on Looker Studio/Power BI dashboards by ensuring clean, trustworthy tracking inputs. Performance & reliability: minimise tag bloat, resolve conflicts, and optimise loading strategies. Change management: manage releases via versioning, environments, and rollback plans; integrate with agile delivery. Essential skills & experience 4-6+ years in GTM/GTM Server Side and GA4 implementation (web and/or app). Strong data layer design, event modelling, and taxonomy governance. Hands-on with Consent Mode v2 , CMP integrations, PII controls, and privacy-by-design. Comfortable with BigQuery (schemas, QA, basic SQL for validation). Proficient in Looker Studio (for validation/health views; storytelling a plus). Solid debugging across environments; familiarity with browser dev tools & network requests. Clear communicator; can turn business needs into measurable tracking plans. Experience working in agile , with version control and change management for tags. Desirable Server Side GTM in production (GA4, Ads, custom endpoints). Power BI and/or Azure Data Services exposure. Public-sector or large-scale internal service experience. Basic JavaScript/TypeScript for custom templates and tag logic. Understanding of accessibility implications for tagging and measurement. Compliance & standards Adheres to digital service standards, accessibility principles, and data governance. Ensures tagging does not degrade user experience or expose sensitive data. Contract & logistics Day rate: £325/day Inside IR35 Location: Manchester (hybrid options considered) Duration: Contract, with potential extension Clearance: BPSS/SC welcome; sponsorship can be supported where applicable.

Business Analyst TV Advertising Broadcast Airtime Sales Adsales

PCR Digital

Senior Business Analyst - Broadcast TV Advertising Adtech/Adsales/Airtime Sales Inside IR35 Rate to Umbrella (Apply online only)pd Hybrid Working - Location - Typically at least 1 dpw West London 6 months initially potential 12+ Months total Looking for a Senior Business Analyst with solid commercial TV Broadcast industry experience, with some experience on TV/Vod Advertising such as Adtech/Adsales/Airtime Sales/Avod etc. Working closely with the business and product team that define outcomes this role will focus on analysis to interpret that and produce the user stories for engineering/development. Looking for a self-starter with 6+ years similar Business Analysis experience some gained in the TV advertising sector. Required Skills/Experience 6+ years experience in a business analysis/Snr BA role Business Analyst with solid commercial TV experience/Broadcast sector experience, involving advertising. Knowledge of the TV advertising sector and technologies such as Adtech/Adsales/Airtime Sales / Programmatic Advertising Strong business, systems and data analysis skills with strong experience writing User Stories Demonstrable experience applying BA techniques to broad, complex projects / products Familiar with agile principles and practices, experience working in cross-functional product development teams Curious and proactive - comfortable leading analysis efforts and working independently High attention to detail - ensure accuracy and thoroughness of deliverables Excellent interpersonal skills - can effectively frame and communicate opportunities / problems and respectfully challenge prevailing assumptions Business process modelling - can map complex processes at different levels of abstraction Domain modelling - can identify and model key concepts, entities and their relationships Systems analysis - can review and document functions, rules, data and integrations Requirements engineering - can elicit, analyse, define, validate and prioritise business requirements, logic, rules and constraints Benefits analysis & realisation - can help quantify business benefits and validate expected outcomes were achieved Vendor evaluation - can help assess vendor's capabilities and identify gaps Software development - can help design and implement valuable software solutions aligned to organisation goals and product vision You will play a key role in delivering transformational commercial strategy by analysing and specifying the business needs of the future. Working alongside our Product, Design, Engineering, QA, Delivery and Change teams and business colleagues, you'll apply your natural curiosity, critical thinking and BA best practices to: Understand and document how our advertising business works today and what it will look like in future, from people and process to technology and data Elicit and specify business needs and success criteria and produce the User Stories for Engineering/Software Development/Vendors Collaborate with internal teams and vendors to design, evaluate and deliver software solutions that meet these needs Facilitate the successful implementation, adoption and continuous improvement of solutions Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you Call Settings Override To From Record Yes No Always use these settings

08/09/2025

Contractor

Senior Business Analyst - Broadcast TV Advertising Adtech/Adsales/Airtime Sales Inside IR35 Rate to Umbrella (Apply online only)pd Hybrid Working - Location - Typically at least 1 dpw West London 6 months initially potential 12+ Months total Looking for a Senior Business Analyst with solid commercial TV Broadcast industry experience, with some experience on TV/Vod Advertising such as Adtech/Adsales/Airtime Sales/Avod etc. Working closely with the business and product team that define outcomes this role will focus on analysis to interpret that and produce the user stories for engineering/development. Looking for a self-starter with 6+ years similar Business Analysis experience some gained in the TV advertising sector. Required Skills/Experience 6+ years experience in a business analysis/Snr BA role Business Analyst with solid commercial TV experience/Broadcast sector experience, involving advertising. Knowledge of the TV advertising sector and technologies such as Adtech/Adsales/Airtime Sales / Programmatic Advertising Strong business, systems and data analysis skills with strong experience writing User Stories Demonstrable experience applying BA techniques to broad, complex projects / products Familiar with agile principles and practices, experience working in cross-functional product development teams Curious and proactive - comfortable leading analysis efforts and working independently High attention to detail - ensure accuracy and thoroughness of deliverables Excellent interpersonal skills - can effectively frame and communicate opportunities / problems and respectfully challenge prevailing assumptions Business process modelling - can map complex processes at different levels of abstraction Domain modelling - can identify and model key concepts, entities and their relationships Systems analysis - can review and document functions, rules, data and integrations Requirements engineering - can elicit, analyse, define, validate and prioritise business requirements, logic, rules and constraints Benefits analysis & realisation - can help quantify business benefits and validate expected outcomes were achieved Vendor evaluation - can help assess vendor's capabilities and identify gaps Software development - can help design and implement valuable software solutions aligned to organisation goals and product vision You will play a key role in delivering transformational commercial strategy by analysing and specifying the business needs of the future. Working alongside our Product, Design, Engineering, QA, Delivery and Change teams and business colleagues, you'll apply your natural curiosity, critical thinking and BA best practices to: Understand and document how our advertising business works today and what it will look like in future, from people and process to technology and data Elicit and specify business needs and success criteria and produce the User Stories for Engineering/Software Development/Vendors Collaborate with internal teams and vendors to design, evaluate and deliver software solutions that meet these needs Facilitate the successful implementation, adoption and continuous improvement of solutions Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you Call Settings Override To From Record Yes No Always use these settings

Graduate First Line SupportAnalyst

Oscar Technology Leicester, Leicestershire

First Line IT Support Engineer Location: Leicester HQ (3 days on-site / 2 remote) Salary: £24,500 & Career Progression About the RoleWe're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training & certifications Mentoring from senior engineers Friendly, social, and collaborative team culture Regular team events and social activities Clear career progression 25 days leave + bank holidays Pension How to Apply We're screening candidates this week. Send your latest CV to be considered, and we'll arrange an initial call. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

08/09/2025

Full time

First Line IT Support Engineer Location: Leicester HQ (3 days on-site / 2 remote) Salary: £24,500 & Career Progression About the RoleWe're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training & certifications Mentoring from senior engineers Friendly, social, and collaborative team culture Regular team events and social activities Clear career progression 25 days leave + bank holidays Pension How to Apply We're screening candidates this week. Send your latest CV to be considered, and we'll arrange an initial call. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

IT Infrastructure Engineer

Synlab Basildon, Essex

Job Title: IT Infrastructure Engineer Location: Basildon, Essex Salary: £47,810 - £54,710 per annum Job Type: Full-time, Permanent About the role: A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work. Responsibilities: Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server ). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree or equivalent qualification. Relevant IT qualifications such as MCP, CompTIA, or ITIL v4. Experience in the Healthcare sector. Knowledge of Cloud Computing. About Us: SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways. We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please click the APPLY button to complete your application for this role. Candidates with the relevant experience or job titles of; VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician will also be considered for this role.

08/09/2025

Full time

Job Title: IT Infrastructure Engineer Location: Basildon, Essex Salary: £47,810 - £54,710 per annum Job Type: Full-time, Permanent About the role: A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work. Responsibilities: Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server ). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree or equivalent qualification. Relevant IT qualifications such as MCP, CompTIA, or ITIL v4. Experience in the Healthcare sector. Knowledge of Cloud Computing. About Us: SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways. We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please click the APPLY button to complete your application for this role. Candidates with the relevant experience or job titles of; VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician will also be considered for this role.

Senior Revenue Management Analyst

Harnham - Data & Analytics Recruitment

Senior Revenue Management Analyst £50,000-£55,000 + excellent rail benefits + final salary pension Hybrid (2-3 days office-based, South East) Are you commercially minded with a knack for data and a passion for turning insight into action? This is a great opportunity to join the commercial function of a major UK transport provider in a high-impact analytical role. As a Senior Revenue Management Analyst , you'll take ownership of a specific route and be responsible for monitoring, reporting on, and optimising revenue performance. This is a hands-on role combining regular analysis with strategic input and live decision-making. What you'll be doing: Lead revenue management for a key route, making data-led decisions to optimise performance Produce weekly route reports and industry-standard four-weekly reports for senior stakeholders Monitor current sales and take real-time action where performance dips Collaborate across teams to drive commercial strategy and support wider revenue initiatives Use your insight to propose new ideas and influence future decisions What we're looking for: Strong Excel skills and confidence working with large datasets Willingness to learn and use a bespoke revenue management system (training provided) Commercially aware, proactive, and comfortable making informed decisions A team player who's happy to support others when needed Enthusiastic, detail-oriented, and curious - someone who wants to make an impact Desirable (but not essential): Experience in revenue management, pricing, transport, or regulated industries A genuine interest in the rail sector and a desire to understand how it works Exposure to forecasting, modelling, or working closely with finance teams Why join? Final salary pension scheme Free rail travel on the network for you, your partner, and dependents 75% discount on rail travel across the UK A growing, data-focused commercial team making a real difference Hybrid working with a collaborative and supportive team culture Interview process: Stage 1 : 30-minute Teams interview (introductory and values-based) Stage 2 : In-person Excel/data task followed by a competency-based interview If you're ready to apply your analytical skills in a dynamic and meaningful environment, we'd love to hear from you.

08/09/2025

Full time

Senior Revenue Management Analyst £50,000-£55,000 + excellent rail benefits + final salary pension Hybrid (2-3 days office-based, South East) Are you commercially minded with a knack for data and a passion for turning insight into action? This is a great opportunity to join the commercial function of a major UK transport provider in a high-impact analytical role. As a Senior Revenue Management Analyst , you'll take ownership of a specific route and be responsible for monitoring, reporting on, and optimising revenue performance. This is a hands-on role combining regular analysis with strategic input and live decision-making. What you'll be doing: Lead revenue management for a key route, making data-led decisions to optimise performance Produce weekly route reports and industry-standard four-weekly reports for senior stakeholders Monitor current sales and take real-time action where performance dips Collaborate across teams to drive commercial strategy and support wider revenue initiatives Use your insight to propose new ideas and influence future decisions What we're looking for: Strong Excel skills and confidence working with large datasets Willingness to learn and use a bespoke revenue management system (training provided) Commercially aware, proactive, and comfortable making informed decisions A team player who's happy to support others when needed Enthusiastic, detail-oriented, and curious - someone who wants to make an impact Desirable (but not essential): Experience in revenue management, pricing, transport, or regulated industries A genuine interest in the rail sector and a desire to understand how it works Exposure to forecasting, modelling, or working closely with finance teams Why join? Final salary pension scheme Free rail travel on the network for you, your partner, and dependents 75% discount on rail travel across the UK A growing, data-focused commercial team making a real difference Hybrid working with a collaborative and supportive team culture Interview process: Stage 1 : 30-minute Teams interview (introductory and values-based) Stage 2 : In-person Excel/data task followed by a competency-based interview If you're ready to apply your analytical skills in a dynamic and meaningful environment, we'd love to hear from you.

2nd Line IT Support Analyst (12-Month FTC)

Human Capital Ventures Milton Keynes, Buckinghamshire

Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.

08/09/2025

Full time

Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.

Service Desk Team Leader

Randstad Delivery (GBS) Fareham, Hampshire

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

08/09/2025

Full time

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Insight Analyst

Harnham - Data & Analytics Recruitment Leicester, Leicestershire

Finance Analyst - Up to £47,000 (+ c.10% discretionary bonus) Leicester - Hybrid (3 days per week in office) The Company A leading UK retailer with a national store network and a major online presence. Alongside its own ranges, the business partners with third-party brands via its multi-brand 'Label' division. You'll join the finance analytics team that supports this high-growth area, providing data-driven insight to the Home and Fashion categories. The Role This is a data-heavy, commercially focused role reporting to a Finance Manager within the multi-brand (Label) team. You'll use advanced SQL and data visualisation (Power BI preferred) to turn large, complex datasets into clear insights for senior stakeholders. Day-to-day you'll analyse sales performance, promotions, inventory and supply-chain signals to explain 'what happened' and 'what to do next'-helping the business optimise revenue, margin and availability across categories. Key Responsibilities Own the extraction, transformation and analysis of large datasets using SQL (and Databricks/Python where appropriate). Build and maintain automated Power BI dashboards and ad-hoc reports for Home and Fashion stakeholders. Assess promotional performance and category trading: quantify uplift, cannibalisation, halo effects and ROI; recommend next actions. Blend sales, warehouse and supply-chain data to flag risks/opportunities (e.g., availability, fulfilment bottlenecks, overstocks). Translate complex analysis into concise, visual stories; present findings to finance and commercial leaders. Partner with category managers and the wider multi-brand team to shape trading and pricing decisions. Support requirements gathering for a new finance system implementation; validate data structures and ensure reporting continuity. Champion data quality, documenting logic/definitions to drive consistent insight across the function. Your Skills & Experience Essential: 2+ years in a data/analytics, finance analytics or commercial insight role. Advanced SQL (able to write complex joins/CTEs/window functions on large tables). Data visualisation and dashboarding (Power BI preferred; Tableau considered). Strong stakeholder communication-able to influence non-technical audiences with clear, actionable recommendations. Evidence of turning analysis into commercial outcomes (add examples on your CV: revenue, margin, availability, cost savings). Nice to have: Databricks and/or Python for data processing/automation. Retail or consumer background; understanding of trading, promotions and supply chain KPIs. Exposure to finance/reporting processes (e.g., KPI packs, month-end, budgeting/forecasting). The Benefits Salary up to £47,000 (sweet spot £44-45k) plus c.10% discretionary bonus. Hybrid working (3 days per week in the Leicester office). High visibility across Home & Fashion trading teams and Finance leadership. Real ownership of dashboards, analytical models and stakeholder relationships. Clear progression pathways within a well-resourced analytics function. Interview Process Stage 1: 30-minute with the Finance Manager (fit, communication, experience). Stage 2: On-site technical interview (SQL assessment) with the Financial Controller; discussion of your approach to real trading problems. How to Apply Please send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Shortlisting will prioritise candidates who evidence strong SQL, Power BI and stakeholder-led commercial impact.

08/09/2025

Full time

Finance Analyst - Up to £47,000 (+ c.10% discretionary bonus) Leicester - Hybrid (3 days per week in office) The Company A leading UK retailer with a national store network and a major online presence. Alongside its own ranges, the business partners with third-party brands via its multi-brand 'Label' division. You'll join the finance analytics team that supports this high-growth area, providing data-driven insight to the Home and Fashion categories. The Role This is a data-heavy, commercially focused role reporting to a Finance Manager within the multi-brand (Label) team. You'll use advanced SQL and data visualisation (Power BI preferred) to turn large, complex datasets into clear insights for senior stakeholders. Day-to-day you'll analyse sales performance, promotions, inventory and supply-chain signals to explain 'what happened' and 'what to do next'-helping the business optimise revenue, margin and availability across categories. Key Responsibilities Own the extraction, transformation and analysis of large datasets using SQL (and Databricks/Python where appropriate). Build and maintain automated Power BI dashboards and ad-hoc reports for Home and Fashion stakeholders. Assess promotional performance and category trading: quantify uplift, cannibalisation, halo effects and ROI; recommend next actions. Blend sales, warehouse and supply-chain data to flag risks/opportunities (e.g., availability, fulfilment bottlenecks, overstocks). Translate complex analysis into concise, visual stories; present findings to finance and commercial leaders. Partner with category managers and the wider multi-brand team to shape trading and pricing decisions. Support requirements gathering for a new finance system implementation; validate data structures and ensure reporting continuity. Champion data quality, documenting logic/definitions to drive consistent insight across the function. Your Skills & Experience Essential: 2+ years in a data/analytics, finance analytics or commercial insight role. Advanced SQL (able to write complex joins/CTEs/window functions on large tables). Data visualisation and dashboarding (Power BI preferred; Tableau considered). Strong stakeholder communication-able to influence non-technical audiences with clear, actionable recommendations. Evidence of turning analysis into commercial outcomes (add examples on your CV: revenue, margin, availability, cost savings). Nice to have: Databricks and/or Python for data processing/automation. Retail or consumer background; understanding of trading, promotions and supply chain KPIs. Exposure to finance/reporting processes (e.g., KPI packs, month-end, budgeting/forecasting). The Benefits Salary up to £47,000 (sweet spot £44-45k) plus c.10% discretionary bonus. Hybrid working (3 days per week in the Leicester office). High visibility across Home & Fashion trading teams and Finance leadership. Real ownership of dashboards, analytical models and stakeholder relationships. Clear progression pathways within a well-resourced analytics function. Interview Process Stage 1: 30-minute with the Finance Manager (fit, communication, experience). Stage 2: On-site technical interview (SQL assessment) with the Financial Controller; discussion of your approach to real trading problems. How to Apply Please send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Shortlisting will prioritise candidates who evidence strong SQL, Power BI and stakeholder-led commercial impact.

Solutions Analyst

Holmes & Hills Colchester, Essex

Holmes & Hills Solicitors is a large and growing regional law firm with its heart in East Anglia. From seven offices across Essex and Suffolk - including the 14,000 sq ft A12 Commercial Hub at J25 of the A12 - our 180 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships. Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients' objectives before delivering practical advice through a personal and accessible approach. THE ROLE We are seeking a proactive Solutions Analyst to join our technology and business solutions team. This role offers an excellent opportunity to develop analytical, technical, and problem-solving skills in a forward-thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence. The day to day will include: Solution Development & Support Analyse business processes to identify improvement opportunities. Assist in the development, testing, deployment, and maintenance of IT and legal technology solutions. Troubleshoot and resolve system issues, collaborating with IT teams and external vendors. Contribute to process automation and system integration initiatives. Data Analysis & Reporting Gather, analyse, and interpret data to support business decision-making. Maintain dashboards and generate reports using business intelligence tools (e.g., Power BI, SQL). Ensure data integrity and accuracy across key systems. User Support & Training Provide first-line support for legal and business applications. Assist in creating user guides and delivering training sessions for staff. Support adoption of new and existing technology solutions through effective communication and training. Project Support Collaborate with senior analysts, IT teams, and legal departments to implement new solutions. Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts. Support workflow automation and integration projects to enhance operational efficiency. WHAT EXPERIENCE DO I NEED? Degree in Business, Information Technology, Data Science, or related field; or relevant work experience. Strong analytical and problem-solving skills with attention to detail. Familiarity with databases, reporting tools (Power BI, SQL), and legal technology platforms. Excellent communication skills - able to explain technical information to non-technical users. Proactive, collaborative, and able to work independently when required. Desirable Skills & Experience: Basic understanding of software development life cycle (SDLC) and Agile methodologies. Experience with automation tools or workflow management systems. Exposure to legal technology platforms (e.g., document management, case management). Legal Industry experience/knowledge Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage WHAT SKILLS SHOULD I HAVE? Problem-Solving: Identify and resolve technical and business-related issues efficiently. Attention to Detail: Ensure accuracy in analysis and troubleshooting. Communication: Convey complex concepts clearly to diverse audiences. Collaboration: Work effectively within cross-functional teams. Adaptability: Learn and adapt to new technologies and processes with enthusiasm. WHAT ARE WE OFFERING? At Holmes & Hills we enjoy a collaborative, open plan, modern workspace with plenty of working pods and breakout areas. We arrange regular networking and social events and hold all-office get togethers at least twice a year. Our benefits package is made up of benefits including; 28 days annual leave plus Uk bank holidays, access to an employee assistance programme, virtual GP access 24/7, death in service, a retail discount platform and optional medical insurance policies at group discount rates. After 1 years' service employees automatically receive Medicash (a health cash-back scheme).

08/09/2025

Full time

Holmes & Hills Solicitors is a large and growing regional law firm with its heart in East Anglia. From seven offices across Essex and Suffolk - including the 14,000 sq ft A12 Commercial Hub at J25 of the A12 - our 180 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships. Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients' objectives before delivering practical advice through a personal and accessible approach. THE ROLE We are seeking a proactive Solutions Analyst to join our technology and business solutions team. This role offers an excellent opportunity to develop analytical, technical, and problem-solving skills in a forward-thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence. The day to day will include: Solution Development & Support Analyse business processes to identify improvement opportunities. Assist in the development, testing, deployment, and maintenance of IT and legal technology solutions. Troubleshoot and resolve system issues, collaborating with IT teams and external vendors. Contribute to process automation and system integration initiatives. Data Analysis & Reporting Gather, analyse, and interpret data to support business decision-making. Maintain dashboards and generate reports using business intelligence tools (e.g., Power BI, SQL). Ensure data integrity and accuracy across key systems. User Support & Training Provide first-line support for legal and business applications. Assist in creating user guides and delivering training sessions for staff. Support adoption of new and existing technology solutions through effective communication and training. Project Support Collaborate with senior analysts, IT teams, and legal departments to implement new solutions. Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts. Support workflow automation and integration projects to enhance operational efficiency. WHAT EXPERIENCE DO I NEED? Degree in Business, Information Technology, Data Science, or related field; or relevant work experience. Strong analytical and problem-solving skills with attention to detail. Familiarity with databases, reporting tools (Power BI, SQL), and legal technology platforms. Excellent communication skills - able to explain technical information to non-technical users. Proactive, collaborative, and able to work independently when required. Desirable Skills & Experience: Basic understanding of software development life cycle (SDLC) and Agile methodologies. Experience with automation tools or workflow management systems. Exposure to legal technology platforms (e.g., document management, case management). Legal Industry experience/knowledge Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage WHAT SKILLS SHOULD I HAVE? Problem-Solving: Identify and resolve technical and business-related issues efficiently. Attention to Detail: Ensure accuracy in analysis and troubleshooting. Communication: Convey complex concepts clearly to diverse audiences. Collaboration: Work effectively within cross-functional teams. Adaptability: Learn and adapt to new technologies and processes with enthusiasm. WHAT ARE WE OFFERING? At Holmes & Hills we enjoy a collaborative, open plan, modern workspace with plenty of working pods and breakout areas. We arrange regular networking and social events and hold all-office get togethers at least twice a year. Our benefits package is made up of benefits including; 28 days annual leave plus Uk bank holidays, access to an employee assistance programme, virtual GP access 24/7, death in service, a retail discount platform and optional medical insurance policies at group discount rates. After 1 years' service employees automatically receive Medicash (a health cash-back scheme).

Senior IT Manager

Hays Specialist Recruitment Limited

Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: £63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City CentreThis post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

08/09/2025

Full time

Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: £63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City CentreThis post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Helpdesk Analyst

Constant Recruitment Ltd Maidstone, Kent

Helpdesk Analyst Maidstone £26-30k Mon-Fri, 8:00-4:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that's structured. A team that's friendly. A desk that runs smoothly. We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can't. It's a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like. They're not expecting you to know it all-attitude, curiosity, and communication are what matter here. If you've done 1st line support before and are now looking to build on that experience, you'll fit right in. What you'll be doing: Taking incoming support queries: logging, triaging, resolving Troubleshooting across hardware, software, and networks Supporting user onboarding/offboarding Keeping customers updated and happy Learning as you go, with proper support around you Tech you'll touch: Active Directory Office 365 Windows OS Basic networking (IP, DNS, DHCP) If you're looking for a role where you can grow, be supported, and actually enjoy coming to work this one's worth a look.

08/09/2025

Full time

Helpdesk Analyst Maidstone £26-30k Mon-Fri, 8:00-4:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that's structured. A team that's friendly. A desk that runs smoothly. We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can't. It's a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like. They're not expecting you to know it all-attitude, curiosity, and communication are what matter here. If you've done 1st line support before and are now looking to build on that experience, you'll fit right in. What you'll be doing: Taking incoming support queries: logging, triaging, resolving Troubleshooting across hardware, software, and networks Supporting user onboarding/offboarding Keeping customers updated and happy Learning as you go, with proper support around you Tech you'll touch: Active Directory Office 365 Windows OS Basic networking (IP, DNS, DHCP) If you're looking for a role where you can grow, be supported, and actually enjoy coming to work this one's worth a look.

Senior IT Engineer

Circle Recruitment Maidenhead, Berkshire

Senior IT Engineer - MSP - Maidenhead - £35K-£40K DOE Due to recent promotions and growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their technical arm of the business, who are hiring for several Senior IT Engineers to join their team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group Policy admin (DNS/DHCP) Good networking knowledge - i.e. routers, switches Hands-on experience of firewalls (ideally Draytek, Meraki) Full UK Drivers licence - essential It would be desirable if the Senior IT Engineer had experience with recognised Microsoft certifications, PowerShell scripting and network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior Project role, so now is an exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

08/09/2025

Full time

Senior IT Engineer - MSP - Maidenhead - £35K-£40K DOE Due to recent promotions and growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their technical arm of the business, who are hiring for several Senior IT Engineers to join their team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group Policy admin (DNS/DHCP) Good networking knowledge - i.e. routers, switches Hands-on experience of firewalls (ideally Draytek, Meraki) Full UK Drivers licence - essential It would be desirable if the Senior IT Engineer had experience with recognised Microsoft certifications, PowerShell scripting and network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior Project role, so now is an exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Service Desk Team Leader

Randstad Delivery Fareham, Hampshire

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

08/09/2025

Contractor

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

IT Infrastructure Engineer

Synlab Basildon, Essex

Job Title: IT Infrastructure Engineer Location: Basildon, Essex Salary: £47,810 - £54,710 per annum Job Type: Full-time, Permanent About the role: A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work. Responsibilities: Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only . You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree or equivalent qualification. Relevant IT qualifications such as MCP, CompTIA, or ITIL v4. Experience in the Healthcare sector. Knowledge of Cloud Computing. About Us: SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways. We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please click the APPLY button to complete your application for this role. Candidates with the relevant experience or job titles of; VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician will also be considered for this role.

08/09/2025

Full time

Job Title: IT Infrastructure Engineer Location: Basildon, Essex Salary: £47,810 - £54,710 per annum Job Type: Full-time, Permanent About the role: A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work. Responsibilities: Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only . You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree or equivalent qualification. Relevant IT qualifications such as MCP, CompTIA, or ITIL v4. Experience in the Healthcare sector. Knowledge of Cloud Computing. About Us: SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways. We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please click the APPLY button to complete your application for this role. Candidates with the relevant experience or job titles of; VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician will also be considered for this role.

Senior IT Manager

Hays Technology City, Birmingham

Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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08/09/2025

Full time

Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Contract Service Desk Lead

Spectrum IT Recruitment Portsmouth, Hampshire

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

08/09/2025

Contractor

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

IT Support Analyst (Graduate)

Adecco Chelmsford, Essex

IT Support Graduate 25-30,000 per annum + permanent benefits Chelmsford - 5X a week on-site Are you a recent IT graduate looking to launch your career in a fast-paced, hands-on environment? We're looking for enthusiastic and driven individuals to join our IT Support team. This is the perfect opportunity to apply your technical knowledge, develop your skills, and gain valuable industry experience. What You'll Do: Provide first-line technical support to colleagues and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customer service and clear communication What We're Looking For: A recent degree in IT, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication and interpersonal skills A genuine interest in technology and continuous learning Ability to work both independently and as part of a team What We Offer: Full training and mentorship from experienced IT professionals Opportunities for career progression and certification support A collaborative and supportive working environment Competitive salary and benefits package

08/09/2025

Full time

IT Support Graduate 25-30,000 per annum + permanent benefits Chelmsford - 5X a week on-site Are you a recent IT graduate looking to launch your career in a fast-paced, hands-on environment? We're looking for enthusiastic and driven individuals to join our IT Support team. This is the perfect opportunity to apply your technical knowledge, develop your skills, and gain valuable industry experience. What You'll Do: Provide first-line technical support to colleagues and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customer service and clear communication What We're Looking For: A recent degree in IT, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication and interpersonal skills A genuine interest in technology and continuous learning Ability to work both independently and as part of a team What We Offer: Full training and mentorship from experienced IT professionals Opportunities for career progression and certification support A collaborative and supportive working environment Competitive salary and benefits package

211 jobs found

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211 jobs found

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