Senior Contact Centre Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (1 day per week onsite) £70-80K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: * May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
08/09/2025
Full time
Senior Contact Centre Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (1 day per week onsite) £70-80K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: * May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Network Engineer A leading consultancy is seeking a Network Engineer. Starting ASAP, paying between 50-56k base annum. This role would also require you to undergo SC Clearance and work fully on site 5 days a week at the client's location in Bristol. Your role: As an essential member of the Network team, you will have excellent opportunities to advance both your own skills and our team's capabilities by engaging in a blend of RUN and project-related activities alongside fellow Network Analysts. As part of the team, you'll be empowered to: Manage diagnostics and resolution of network incidents. Implement network changes as required. Develop scripts to automate functions and integrate systems, including REST API interfacing. Complete project tasks, providing support to both internal and external project managers. Enhance capabilities through professional training, certifications, and practical experience. Prepare technical documentation and drawings to support capability requirements. Your skills and experience: Proven experience supporting enterprise networks with relevant technical certifications. Skilled in managing network tools including Riverbed Appresponse, NETIM, and Gigamon. Proficient in supporting firewalls (Palo Alto, Checkpoint, Cisco Firepower, ASA, and AnyConnect Remote Access). Adept at troubleshooting routing issues (BGP, OSPF, EIGRP) and possessing strong knowledge of protocols such as IPSEC and HSRP. Experienced in scripting for automation and system integration via REST APIs. Familiar with virtualization platforms (VMWare) and containerization technologies. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
08/09/2025
Full time
Network Engineer A leading consultancy is seeking a Network Engineer. Starting ASAP, paying between 50-56k base annum. This role would also require you to undergo SC Clearance and work fully on site 5 days a week at the client's location in Bristol. Your role: As an essential member of the Network team, you will have excellent opportunities to advance both your own skills and our team's capabilities by engaging in a blend of RUN and project-related activities alongside fellow Network Analysts. As part of the team, you'll be empowered to: Manage diagnostics and resolution of network incidents. Implement network changes as required. Develop scripts to automate functions and integrate systems, including REST API interfacing. Complete project tasks, providing support to both internal and external project managers. Enhance capabilities through professional training, certifications, and practical experience. Prepare technical documentation and drawings to support capability requirements. Your skills and experience: Proven experience supporting enterprise networks with relevant technical certifications. Skilled in managing network tools including Riverbed Appresponse, NETIM, and Gigamon. Proficient in supporting firewalls (Palo Alto, Checkpoint, Cisco Firepower, ASA, and AnyConnect Remote Access). Adept at troubleshooting routing issues (BGP, OSPF, EIGRP) and possessing strong knowledge of protocols such as IPSEC and HSRP. Experienced in scripting for automation and system integration via REST APIs. Familiar with virtualization platforms (VMWare) and containerization technologies. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: £63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City CentreThis post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
08/09/2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: £63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City CentreThis post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Network Analyst - Fortinet SDWAN Migration Location: (predominantly remote with occasional office visits to Birmingham) Contract: 3 Months Initially Day Rate: £450 per day, Inside IR35 Overview We are seeking a skilled Network Analyst to support a large-scale Fortinet SDWAN migration project . You will play a key role in coordinating with third-party suppliers, site technicians, and internal teams to ensure seamless migration of sites and the resolution of technical issues. Reporting directly to the Technical Communications Manager , this role offers the opportunity to work on a high-profile transformation project in a fast-moving environment. Key Responsibilities Support the delivery of a Fortinet SDWAN migration across multiple sites. Liaise with third-party suppliers, site technicians, and internal teams to ensure successful migrations. Monitor, track, and resolve technical issues through to completion. Provide technical support on networking, voice/UCaaS, and VPN services. Utilise monitoring tools (e.g. SolarWinds) to proactively identify and resolve network performance issues. Document technical processes, incidents, and resolutions to support knowledge sharing. Contribute to continuous improvement of network services and operational processes. Essential Skills & Experience Strong understanding of core network protocols (TCP/IP, DNS, DHCP, HTTP) and networking best practices. Hands-on experience with Fortinet SDWAN (essential). Knowledge of Cisco LAN, Checkpoint Firewalls, Meraki Wireless Networks, and AWS cloud-based networking services. Proficiency with network monitoring tools (e.g. SolarWinds). Experience supporting VPN services and unified communications/voice technologies. Relevant certifications: CCNA, CCNP, CCSA, FCA, FCP (Fortinet certification is essential). Excellent problem-solving, troubleshooting, and analytical skills. Ability to work independently and collaboratively within a project team. Desirable Previous experience in large-scale migration or transformation projects. Exposure to multi-vendor environments and managed service models. Rates depend on experience and client requirements
08/09/2025
Full time
Job Title: Network Analyst - Fortinet SDWAN Migration Location: (predominantly remote with occasional office visits to Birmingham) Contract: 3 Months Initially Day Rate: £450 per day, Inside IR35 Overview We are seeking a skilled Network Analyst to support a large-scale Fortinet SDWAN migration project . You will play a key role in coordinating with third-party suppliers, site technicians, and internal teams to ensure seamless migration of sites and the resolution of technical issues. Reporting directly to the Technical Communications Manager , this role offers the opportunity to work on a high-profile transformation project in a fast-moving environment. Key Responsibilities Support the delivery of a Fortinet SDWAN migration across multiple sites. Liaise with third-party suppliers, site technicians, and internal teams to ensure successful migrations. Monitor, track, and resolve technical issues through to completion. Provide technical support on networking, voice/UCaaS, and VPN services. Utilise monitoring tools (e.g. SolarWinds) to proactively identify and resolve network performance issues. Document technical processes, incidents, and resolutions to support knowledge sharing. Contribute to continuous improvement of network services and operational processes. Essential Skills & Experience Strong understanding of core network protocols (TCP/IP, DNS, DHCP, HTTP) and networking best practices. Hands-on experience with Fortinet SDWAN (essential). Knowledge of Cisco LAN, Checkpoint Firewalls, Meraki Wireless Networks, and AWS cloud-based networking services. Proficiency with network monitoring tools (e.g. SolarWinds). Experience supporting VPN services and unified communications/voice technologies. Relevant certifications: CCNA, CCNP, CCSA, FCA, FCP (Fortinet certification is essential). Excellent problem-solving, troubleshooting, and analytical skills. Ability to work independently and collaboratively within a project team. Desirable Previous experience in large-scale migration or transformation projects. Exposure to multi-vendor environments and managed service models. Rates depend on experience and client requirements
Senior Network Security Engineer needed in Kidlington, £450 per day PAYE - Reference: 369800 Checkpoint, Fortinet, Cisco, Solarwinds, Ivanti Pulse 1. Uses network management tools to determine network or Voice traffic load and performance statistics to support delivery and monitoring of agreed service levels in support of the ICT strategy.2. Creates reports and proposals for improvement to support delivery of agreed service levels and continuous improvement to support business needs.3. Identifies and resolves operational problems implements agreed network or Voice changes and maintenance routines to support delivery of agreed service levels.4. Coaches / mentors the network engineers in current and correct operational practice to ensure a consistent best practice approach is adopted within the technical specialism. Receives work in the form of specific objectives and / or work packages. Usually works on the infrastructure for a single Force. Works with and influences department managers. The role holder will work with immediate and or / wider ICT team members to share best practice whilst providing development and performance assistance when required. They will act as a subject matter expert to provide guidance and advice to all staff where necessary. This is a full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website .
08/09/2025
Full time
Senior Network Security Engineer needed in Kidlington, £450 per day PAYE - Reference: 369800 Checkpoint, Fortinet, Cisco, Solarwinds, Ivanti Pulse 1. Uses network management tools to determine network or Voice traffic load and performance statistics to support delivery and monitoring of agreed service levels in support of the ICT strategy.2. Creates reports and proposals for improvement to support delivery of agreed service levels and continuous improvement to support business needs.3. Identifies and resolves operational problems implements agreed network or Voice changes and maintenance routines to support delivery of agreed service levels.4. Coaches / mentors the network engineers in current and correct operational practice to ensure a consistent best practice approach is adopted within the technical specialism. Receives work in the form of specific objectives and / or work packages. Usually works on the infrastructure for a single Force. Works with and influences department managers. The role holder will work with immediate and or / wider ICT team members to share best practice whilst providing development and performance assistance when required. They will act as a subject matter expert to provide guidance and advice to all staff where necessary. This is a full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website .
Network Engineer A leading consultancy is seeking a Network Engineer. Starting ASAP, paying between 50-56k base annum. This role would also require you to undergo SC Clearance and work fully on site 5 days a week at the client's location in Bristol. Your role: As an essential member of the Network team, you will have excellent opportunities to advance both your own skills and our team's capabilities by engaging in a blend of RUN and project-related activities alongside fellow Network Analysts. As part of the team, you'll be empowered to: Manage diagnostics and resolution of network incidents. Implement network changes as required. Develop scripts to automate functions and integrate systems, including REST API interfacing. Complete project tasks, providing support to both internal and external project managers. Enhance capabilities through professional training, certifications, and practical experience. Prepare technical documentation and drawings to support capability requirements. Your skills and experience: Proven experience supporting enterprise networks with relevant technical certifications. Skilled in managing network tools including Riverbed Appresponse, NETIM, and Gigamon. Proficient in supporting firewalls (Palo Alto, Checkpoint, Cisco Firepower, ASA, and AnyConnect Remote Access). Adept at troubleshooting routing issues (BGP, OSPF, EIGRP) and possessing strong knowledge of protocols such as IPSEC and HSRP. Experienced in scripting for automation and system integration via REST APIs. Familiar with virtualization platforms (VMWare) and containerization technologies. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
08/09/2025
Full time
Network Engineer A leading consultancy is seeking a Network Engineer. Starting ASAP, paying between 50-56k base annum. This role would also require you to undergo SC Clearance and work fully on site 5 days a week at the client's location in Bristol. Your role: As an essential member of the Network team, you will have excellent opportunities to advance both your own skills and our team's capabilities by engaging in a blend of RUN and project-related activities alongside fellow Network Analysts. As part of the team, you'll be empowered to: Manage diagnostics and resolution of network incidents. Implement network changes as required. Develop scripts to automate functions and integrate systems, including REST API interfacing. Complete project tasks, providing support to both internal and external project managers. Enhance capabilities through professional training, certifications, and practical experience. Prepare technical documentation and drawings to support capability requirements. Your skills and experience: Proven experience supporting enterprise networks with relevant technical certifications. Skilled in managing network tools including Riverbed Appresponse, NETIM, and Gigamon. Proficient in supporting firewalls (Palo Alto, Checkpoint, Cisco Firepower, ASA, and AnyConnect Remote Access). Adept at troubleshooting routing issues (BGP, OSPF, EIGRP) and possessing strong knowledge of protocols such as IPSEC and HSRP. Experienced in scripting for automation and system integration via REST APIs. Familiar with virtualization platforms (VMWare) and containerization technologies. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
08/09/2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Information Security Officer Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Network Services Business Unit Security Manager, the Senior Information Security officer will ensure security is embedded into all areas of the business and appropriate technical controls are in place throughout our infrastructure. This company facing role will assist new initiatives such as Threat Modelling and assist projects through the tender process. This is a hybrid working role, with a requirement to be in our Warwick a few times per month. What you'll do: Assist on all Governance, Risk and Compliance activities across Network Services Business Unit. Provide specialist security expertise for multiple internal projects across the Network Services business area. Provide guidance in secure software development throughout the lifecycle. Lead on risk and compliance technical assessments of all applicable standards, policies, regulation, and legislation compliance Creation of security standards and requirements documents for projects and activities to be based on ISO 27001, NIST 800-53 and ISO 22301. Review risks, propose mitigation actions and solutions, and assisting ongoing risk treatment activity. Assist the security testing process from scoping, planning and stakeholder management through to remediation requirements lifecycles. Creation of the Threat Modelling process to be used across all services and systems Who you are: You're a security professional who knows how to keep systems and data safe without slowing the business down. You understand the latest threats, know your way around security frameworks, and can turn complex risks into clear actions. Key Requirements: Hold one or more recognised security qualifications such as CISSP, CISM, CCSP, or CISMP Good technical and technical security knowledge across all security domains Knowledge and working experience of working with both Azure, CISCO and Fortinet Ability to articulate developing information security risks at a technical and business level. Experience in high-security or mission-critical environments-such as the military, law enforcement, or similar is a strong advantage, but not essential. Eligible for National Security Vetting at the Security Check (SC) level What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
08/09/2025
Full time
Senior Information Security Officer Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Network Services Business Unit Security Manager, the Senior Information Security officer will ensure security is embedded into all areas of the business and appropriate technical controls are in place throughout our infrastructure. This company facing role will assist new initiatives such as Threat Modelling and assist projects through the tender process. This is a hybrid working role, with a requirement to be in our Warwick a few times per month. What you'll do: Assist on all Governance, Risk and Compliance activities across Network Services Business Unit. Provide specialist security expertise for multiple internal projects across the Network Services business area. Provide guidance in secure software development throughout the lifecycle. Lead on risk and compliance technical assessments of all applicable standards, policies, regulation, and legislation compliance Creation of security standards and requirements documents for projects and activities to be based on ISO 27001, NIST 800-53 and ISO 22301. Review risks, propose mitigation actions and solutions, and assisting ongoing risk treatment activity. Assist the security testing process from scoping, planning and stakeholder management through to remediation requirements lifecycles. Creation of the Threat Modelling process to be used across all services and systems Who you are: You're a security professional who knows how to keep systems and data safe without slowing the business down. You understand the latest threats, know your way around security frameworks, and can turn complex risks into clear actions. Key Requirements: Hold one or more recognised security qualifications such as CISSP, CISM, CCSP, or CISMP Good technical and technical security knowledge across all security domains Knowledge and working experience of working with both Azure, CISCO and Fortinet Ability to articulate developing information security risks at a technical and business level. Experience in high-security or mission-critical environments-such as the military, law enforcement, or similar is a strong advantage, but not essential. Eligible for National Security Vetting at the Security Check (SC) level What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover / support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required Locate faults or problems and provide solutions on a second / third line basis Ability to provide systems work around in the event of failures Ensure fault tickets are logged via client ticketing portal and resolved within SLA. Support / manage software / firmware updates once instructed / change control Ensure all equipment faults and requests are reported via onsite procedures Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required Studio: Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting. Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally Act and advise as a production consultant for any key larger events such as company results or externally beneficial events Work closely with client teams / primary stakeholders to support all filming and editing requests. Support and advise on the successful creation and delivery of any filming sessions whether internal, external, recorded or live. Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion. Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur Experience and Qualifications: Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
08/09/2025
Full time
About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover / support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required Locate faults or problems and provide solutions on a second / third line basis Ability to provide systems work around in the event of failures Ensure fault tickets are logged via client ticketing portal and resolved within SLA. Support / manage software / firmware updates once instructed / change control Ensure all equipment faults and requests are reported via onsite procedures Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required Studio: Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting. Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally Act and advise as a production consultant for any key larger events such as company results or externally beneficial events Work closely with client teams / primary stakeholders to support all filming and editing requests. Support and advise on the successful creation and delivery of any filming sessions whether internal, external, recorded or live. Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion. Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur Experience and Qualifications: Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
08/09/2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
The Infrastructure Operations Manager will oversee and maintain the technology infrastructure to ensure optimal performance and reliability. This role in the healthcare industry focuses on delivering efficient operations and managing technical teams effectively. Client Details The organisation is a respected entity within the healthcare industry, known for its commitment to innovation and excellence. A 5,000 user base business, they place a strong emphasis on leveraging cutting-edge technology to support their services. Description Manage the daily operations of the technology infrastructure, ensuring high availability and performance. Oversee the implementation, maintenance, and upgrades of infrastructure systems and solutions. Collaborate with other departments to align technology strategies with organisational goals. Ensure compliance with relevant regulations and industry standards within the healthcare sector. Lead and develop a team of technical professionals to achieve operational excellence. Monitor system performance and address issues proactively to minimise downtime. Manage vendor relationships and contracts to ensure cost-effective solutions. Prepare and manage budgets related to infrastructure operations. Profile A successful Infrastructure Operations Manager should have: Strong experience in managing technology infrastructure in a professional setting. Strong understanding of network, cloud, security and core infrastructure (e.g. Cisco, Meraki, Azure, M365, Windows, Hyper-V, Veeam) Proven ability to lead and develop technical teams effectively. Knowledge of compliance requirements and standards within the healthcare industry. Excellent problem-solving skills and a proactive approach to system management. Experience in vendor management and budget preparation. A relevant qualification in technology or a related field. Job Offer A competitive salary up to 70,000 per annum. HQ in Bristol and must be willing to commute when required Hybrid role with up to 5 office visits per month. Comprehensive benefits package, including healthcare and pension schemes. Opportunities to work with advanced technology in the healthcare industry. A permanent role with a medium-sized organisation committed to growth and innovation. Supportive and collaborative company culture. This is an exciting opportunity for an experienced Infrastructure Operations Manager to make a significant impact. If this role aligns with your career goals, we encourage you to apply today!
08/09/2025
Full time
The Infrastructure Operations Manager will oversee and maintain the technology infrastructure to ensure optimal performance and reliability. This role in the healthcare industry focuses on delivering efficient operations and managing technical teams effectively. Client Details The organisation is a respected entity within the healthcare industry, known for its commitment to innovation and excellence. A 5,000 user base business, they place a strong emphasis on leveraging cutting-edge technology to support their services. Description Manage the daily operations of the technology infrastructure, ensuring high availability and performance. Oversee the implementation, maintenance, and upgrades of infrastructure systems and solutions. Collaborate with other departments to align technology strategies with organisational goals. Ensure compliance with relevant regulations and industry standards within the healthcare sector. Lead and develop a team of technical professionals to achieve operational excellence. Monitor system performance and address issues proactively to minimise downtime. Manage vendor relationships and contracts to ensure cost-effective solutions. Prepare and manage budgets related to infrastructure operations. Profile A successful Infrastructure Operations Manager should have: Strong experience in managing technology infrastructure in a professional setting. Strong understanding of network, cloud, security and core infrastructure (e.g. Cisco, Meraki, Azure, M365, Windows, Hyper-V, Veeam) Proven ability to lead and develop technical teams effectively. Knowledge of compliance requirements and standards within the healthcare industry. Excellent problem-solving skills and a proactive approach to system management. Experience in vendor management and budget preparation. A relevant qualification in technology or a related field. Job Offer A competitive salary up to 70,000 per annum. HQ in Bristol and must be willing to commute when required Hybrid role with up to 5 office visits per month. Comprehensive benefits package, including healthcare and pension schemes. Opportunities to work with advanced technology in the healthcare industry. A permanent role with a medium-sized organisation committed to growth and innovation. Supportive and collaborative company culture. This is an exciting opportunity for an experienced Infrastructure Operations Manager to make a significant impact. If this role aligns with your career goals, we encourage you to apply today!
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
08/09/2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
The Infrastructure Operations Manager will oversee and maintain the technology infrastructure to ensure optimal performance and reliability. This role in the healthcare industry focuses on delivering efficient operations and managing technical teams effectively. Client Details The organisation is a respected entity within the healthcare industry, known for its commitment to innovation and excellence. A 5,000 user base business, they place a strong emphasis on leveraging cutting-edge technology to support their services. Description Manage the daily operations of the technology infrastructure, ensuring high availability and performance. Oversee the implementation, maintenance, and upgrades of infrastructure systems and solutions. Collaborate with other departments to align technology strategies with organisational goals. Ensure compliance with relevant regulations and industry standards within the healthcare sector. Lead and develop a team of technical professionals to achieve operational excellence. Monitor system performance and address issues proactively to minimise downtime. Manage vendor relationships and contracts to ensure cost-effective solutions. Prepare and manage budgets related to infrastructure operations. Profile A successful Infrastructure Operations Manager should have: Strong experience in managing technology infrastructure in a professional setting. Strong understanding of network, cloud, security and core infrastructure (e.g. Cisco, Meraki, Azure, M365, Windows, Hyper-V, Veeam) Proven ability to lead and develop technical teams effectively. Knowledge of compliance requirements and standards within the healthcare industry. Excellent problem-solving skills and a proactive approach to system management. Experience in vendor management and budget preparation. A relevant qualification in technology or a related field. Job Offer A competitive salary up to £70,000 per annum. HQ in Bristol and must be willing to commute when required Hybrid role with up to 5 office visits per month. Comprehensive benefits package, including healthcare and pension schemes. Opportunities to work with advanced technology in the healthcare industry. A permanent role with a medium-sized organisation committed to growth and innovation. Supportive and collaborative company culture. This is an exciting opportunity for an experienced Infrastructure Operations Manager to make a significant impact. If this role aligns with your career goals, we encourage you to apply today!
08/09/2025
Full time
The Infrastructure Operations Manager will oversee and maintain the technology infrastructure to ensure optimal performance and reliability. This role in the healthcare industry focuses on delivering efficient operations and managing technical teams effectively. Client Details The organisation is a respected entity within the healthcare industry, known for its commitment to innovation and excellence. A 5,000 user base business, they place a strong emphasis on leveraging cutting-edge technology to support their services. Description Manage the daily operations of the technology infrastructure, ensuring high availability and performance. Oversee the implementation, maintenance, and upgrades of infrastructure systems and solutions. Collaborate with other departments to align technology strategies with organisational goals. Ensure compliance with relevant regulations and industry standards within the healthcare sector. Lead and develop a team of technical professionals to achieve operational excellence. Monitor system performance and address issues proactively to minimise downtime. Manage vendor relationships and contracts to ensure cost-effective solutions. Prepare and manage budgets related to infrastructure operations. Profile A successful Infrastructure Operations Manager should have: Strong experience in managing technology infrastructure in a professional setting. Strong understanding of network, cloud, security and core infrastructure (e.g. Cisco, Meraki, Azure, M365, Windows, Hyper-V, Veeam) Proven ability to lead and develop technical teams effectively. Knowledge of compliance requirements and standards within the healthcare industry. Excellent problem-solving skills and a proactive approach to system management. Experience in vendor management and budget preparation. A relevant qualification in technology or a related field. Job Offer A competitive salary up to £70,000 per annum. HQ in Bristol and must be willing to commute when required Hybrid role with up to 5 office visits per month. Comprehensive benefits package, including healthcare and pension schemes. Opportunities to work with advanced technology in the healthcare industry. A permanent role with a medium-sized organisation committed to growth and innovation. Supportive and collaborative company culture. This is an exciting opportunity for an experienced Infrastructure Operations Manager to make a significant impact. If this role aligns with your career goals, we encourage you to apply today!
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Empowering Customers Through Technical Excellence As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. As a Cisco Technical Success Manager, you'll be responsible for: Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements We'd love you to have Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge Self-drive with a proactive approach to engage customers Comfortable working in customer-facing roles, both virtually and in person Strong organisational skills to manage multiple priorities effectively Willingness to travel as needed to support customer and team collaboration We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
04/09/2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Empowering Customers Through Technical Excellence As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. As a Cisco Technical Success Manager, you'll be responsible for: Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements We'd love you to have Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge Self-drive with a proactive approach to engage customers Comfortable working in customer-facing roles, both virtually and in person Strong organisational skills to manage multiple priorities effectively Willingness to travel as needed to support customer and team collaboration We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Empowering Customers Through Technical Excellence As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. As a Cisco Technical Success Manager, you'll be responsible for: Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements We'd love you to have Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge Self-drive with a proactive approach to engage customers Comfortable working in customer-facing roles, both virtually and in person Strong organisational skills to manage multiple priorities effectively Willingness to travel as needed to support customer and team collaboration We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
04/09/2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Empowering Customers Through Technical Excellence As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. As a Cisco Technical Success Manager, you'll be responsible for: Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements We'd love you to have Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge Self-drive with a proactive approach to engage customers Comfortable working in customer-facing roles, both virtually and in person Strong organisational skills to manage multiple priorities effectively Willingness to travel as needed to support customer and team collaboration We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
IT Desktop Support Technician - 30,000/ 35,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards Maintain PC's and peripheral devices with Planned Preventative Maintenance Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary Responsible for the ongoing patch and vulnerability management of many of the company devices Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant Requirements: Proven work experience as a Desktop Support Engineer, Technical Support or similar Good language and communication skills Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous Familiarity with Office 365, Network troubleshooting and MS Intune Excellent problem solving and multitasking skills Strong experience of working with Microsoft Windows OS with some experience of Android/iOS Ability to work as part of a team The Package: If successful our client is offering a salary between 30,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
02/09/2025
Full time
IT Desktop Support Technician - 30,000/ 35,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards Maintain PC's and peripheral devices with Planned Preventative Maintenance Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary Responsible for the ongoing patch and vulnerability management of many of the company devices Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant Requirements: Proven work experience as a Desktop Support Engineer, Technical Support or similar Good language and communication skills Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous Familiarity with Office 365, Network troubleshooting and MS Intune Excellent problem solving and multitasking skills Strong experience of working with Microsoft Windows OS with some experience of Android/iOS Ability to work as part of a team The Package: If successful our client is offering a salary between 30,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Job Title: Infrastructure Construction Implementation Manager
Salary: £45,000 - £50,000 + benefits and annual bonus (dependent on experience)
Location: West M25 corridor (Hayes, Park Royal, Chertsey area) - approx. 80% onsite
About the Role
Are you an experienced Infrastructure Manager with a strong focus on construction site delivery? An exciting opportunity has arisen to lead and manage engineers installing critical infrastructure technology on active construction projects. This hands-on role requires overseeing day-to-day installations, including switching, cabling, and equipment racking, while ensuring delivery quality, safety compliance, and excellent client communication.
You will be the go-to person onsite, liaising directly with customers and multiple stakeholders to ensure smooth project handovers and timely completion of infrastructure deployments such as servers, EMS, and BMS systems within a demanding construction environment.
What You'll Do
Manage and supervise engineers on-site, ensuring installations align with technical plans and standards.
Lead daily construction-related activities, including switch installation, racking, and cabling.
Serve as primary onsite contact, communicating calmly and clearly with clients about progress and any issues.
Collaborate with project teams and external providers to coordinate system handovers and resolve challenges.
Uphold strict health and safety standards including ECS Card and asbestos awareness compliance.
Use your own vehicle or public transport for site travel (expenses reimbursed).
Support process improvement within the project management framework.
Mentor junior team members and maintain thorough project documentation.
Occasionally work outside standard hours if required, though mainly daytime shifts.
What We're Looking For
3-4 years' experience managing infrastructure implementations on construction sites, supervising engineering teams.
Strong knowledge of switch installation, cabling, and racking in construction environments.
CISCO qualifications are a significant advantage.
Ability to read and interpret detailed project and technical plans.
Excellent communication skills to engage customers and internal teams confidently.
Physically fit and comfortable working on demanding construction sites.
Local to, or able to commute easily within, the West M25 corridor.
Clean driving licence and access to a vehicle.
Proficient with MS Office and CRM tools.
Familiarity with Agile, SCRUM, or PRINCE2 methodologies preferred but not essential.
Understanding of networking, virtualization, Wi-Fi, and Managed Services frameworks is a plus.
Additional Requirements
Successful candidates must pass BPSS Standard and SC Clearance checks.
ECS Card and asbestos awareness certification required.
Willingness to spend around 80% of working hours onsite.
What's On Offer
Competitive salary with bonus potential.
Comprehensive benefits package including pension and private healthcare.
Opportunity to work in a collaborative, dynamic environment with strong support for professional development.
If you are a pragmatic, calm, and proactive leader who thrives on delivering technically complex projects within active construction environments, this could be the perfect role for you. Apply now to take the next step in your career
01/06/2025
Job Title: Infrastructure Construction Implementation Manager
Salary: £45,000 - £50,000 + benefits and annual bonus (dependent on experience)
Location: West M25 corridor (Hayes, Park Royal, Chertsey area) - approx. 80% onsite
About the Role
Are you an experienced Infrastructure Manager with a strong focus on construction site delivery? An exciting opportunity has arisen to lead and manage engineers installing critical infrastructure technology on active construction projects. This hands-on role requires overseeing day-to-day installations, including switching, cabling, and equipment racking, while ensuring delivery quality, safety compliance, and excellent client communication.
You will be the go-to person onsite, liaising directly with customers and multiple stakeholders to ensure smooth project handovers and timely completion of infrastructure deployments such as servers, EMS, and BMS systems within a demanding construction environment.
What You'll Do
Manage and supervise engineers on-site, ensuring installations align with technical plans and standards.
Lead daily construction-related activities, including switch installation, racking, and cabling.
Serve as primary onsite contact, communicating calmly and clearly with clients about progress and any issues.
Collaborate with project teams and external providers to coordinate system handovers and resolve challenges.
Uphold strict health and safety standards including ECS Card and asbestos awareness compliance.
Use your own vehicle or public transport for site travel (expenses reimbursed).
Support process improvement within the project management framework.
Mentor junior team members and maintain thorough project documentation.
Occasionally work outside standard hours if required, though mainly daytime shifts.
What We're Looking For
3-4 years' experience managing infrastructure implementations on construction sites, supervising engineering teams.
Strong knowledge of switch installation, cabling, and racking in construction environments.
CISCO qualifications are a significant advantage.
Ability to read and interpret detailed project and technical plans.
Excellent communication skills to engage customers and internal teams confidently.
Physically fit and comfortable working on demanding construction sites.
Local to, or able to commute easily within, the West M25 corridor.
Clean driving licence and access to a vehicle.
Proficient with MS Office and CRM tools.
Familiarity with Agile, SCRUM, or PRINCE2 methodologies preferred but not essential.
Understanding of networking, virtualization, Wi-Fi, and Managed Services frameworks is a plus.
Additional Requirements
Successful candidates must pass BPSS Standard and SC Clearance checks.
ECS Card and asbestos awareness certification required.
Willingness to spend around 80% of working hours onsite.
What's On Offer
Competitive salary with bonus potential.
Comprehensive benefits package including pension and private healthcare.
Opportunity to work in a collaborative, dynamic environment with strong support for professional development.
If you are a pragmatic, calm, and proactive leader who thrives on delivering technically complex projects within active construction environments, this could be the perfect role for you. Apply now to take the next step in your career
Job Title: Network Engineer
Location: London, remote/hybrid working available
Contract Type: 3 month initial contract, chance for extension
Start Date: ASAP
Assignment Rate: £600 per day PAYE Umbrella
We are proud to recruit an experienced Contract Network Engineer for a vital role within their IT Network Operations team. This is a hybrid position is offering the opportunity to support one of the UK’s most dynamic network environments. The role focuses entirely on Business as Usual (BAU) operations, ensuring the performance, stability and security of the company’s existing network estate across all locations.
The successful candidate will be responsible for the day-to-day support and operational management of a diverse enterprise network infrastructure, which includes Fortinet SD-WAN and FortiSASE technologies, Cisco and Aruba switches, and Meraki wireless deployments. This is not a project-based deployment role, but one that centres around troubleshooting, maintaining and enhancing a large, established network that is critical to daily operations across the business. The estate spans a broad range of sites and services, requiring a methodical and proactive approach to monitoring and performance optimisation.
The role demands a strong understanding of modern enterprise network environments and proven experience in delivering consistent network support across multiple platforms. You will be working extensively with network monitoring tools such as LibreNMS and HP IMC to maintain visibility, identify potential issues early, and respond to incidents effectively. You will be responsible for the health and performance of IPsec tunnels, routing and switching configurations, and access control policies, while also contributing to capacity planning and continuous service improvement.
In addition to technical support, you will also collaborate closely with third-party providers, external vendors, and internal stakeholders across IT and engineering functions. You will ensure that service requests and incident tickets are properly managed through the ServiceNow platform and that all work is clearly documented using the NetBox inventory management system. Your ability to manage priorities effectively, maintain detailed records, and uphold strong communication lines with both technical and non-technical audiences will be critical to success in this role.
Candidates must have significant hands-on experience with Fortinet’s SD-WAN technology and associated platforms such as FortiManager, FortiAnalyzer and FortiAuthenticator. You should also have in-depth knowledge of Cisco and Aruba network switches and Meraki Wi-Fi infrastructure, combined with a practical understanding of routing protocols including BGP and OSPF. Familiarity with Zscaler cloud-based security services and previous exposure to integrating secure access solutions within a large enterprise would be highly advantageous.
This role offers an exciting opportunity to contribute to the stability and security of a highly visible public service. If you are a skilled Network Engineer with a passion for BAU excellence and a readiness to hit the ground running in a complex, multi-vendor environment, we want to hear from you.
If you have the skills and experience we’re looking for and want to be part of a challenging and rewarding transition programme, apply today!
For more information, contact or call Will on (phone number removed)
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
01/06/2025
Job Title: Network Engineer
Location: London, remote/hybrid working available
Contract Type: 3 month initial contract, chance for extension
Start Date: ASAP
Assignment Rate: £600 per day PAYE Umbrella
We are proud to recruit an experienced Contract Network Engineer for a vital role within their IT Network Operations team. This is a hybrid position is offering the opportunity to support one of the UK’s most dynamic network environments. The role focuses entirely on Business as Usual (BAU) operations, ensuring the performance, stability and security of the company’s existing network estate across all locations.
The successful candidate will be responsible for the day-to-day support and operational management of a diverse enterprise network infrastructure, which includes Fortinet SD-WAN and FortiSASE technologies, Cisco and Aruba switches, and Meraki wireless deployments. This is not a project-based deployment role, but one that centres around troubleshooting, maintaining and enhancing a large, established network that is critical to daily operations across the business. The estate spans a broad range of sites and services, requiring a methodical and proactive approach to monitoring and performance optimisation.
The role demands a strong understanding of modern enterprise network environments and proven experience in delivering consistent network support across multiple platforms. You will be working extensively with network monitoring tools such as LibreNMS and HP IMC to maintain visibility, identify potential issues early, and respond to incidents effectively. You will be responsible for the health and performance of IPsec tunnels, routing and switching configurations, and access control policies, while also contributing to capacity planning and continuous service improvement.
In addition to technical support, you will also collaborate closely with third-party providers, external vendors, and internal stakeholders across IT and engineering functions. You will ensure that service requests and incident tickets are properly managed through the ServiceNow platform and that all work is clearly documented using the NetBox inventory management system. Your ability to manage priorities effectively, maintain detailed records, and uphold strong communication lines with both technical and non-technical audiences will be critical to success in this role.
Candidates must have significant hands-on experience with Fortinet’s SD-WAN technology and associated platforms such as FortiManager, FortiAnalyzer and FortiAuthenticator. You should also have in-depth knowledge of Cisco and Aruba network switches and Meraki Wi-Fi infrastructure, combined with a practical understanding of routing protocols including BGP and OSPF. Familiarity with Zscaler cloud-based security services and previous exposure to integrating secure access solutions within a large enterprise would be highly advantageous.
This role offers an exciting opportunity to contribute to the stability and security of a highly visible public service. If you are a skilled Network Engineer with a passion for BAU excellence and a readiness to hit the ground running in a complex, multi-vendor environment, we want to hear from you.
If you have the skills and experience we’re looking for and want to be part of a challenging and rewarding transition programme, apply today!
For more information, contact or call Will on (phone number removed)
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
15/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
14/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
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