18 jobs found

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors. This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and maintain a log of servers, desktops and laptops, reporting faults where necessary Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current Take responsibility for the management of backups and tape rotation Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working knowledge of Microsoft Operating Systems from XP onwards Sound knowledge of MS Exchange 2010 mailbox creation and maintenance Working knowledge of Active Directory (AD) A positive attitude with the ability to deliver excellent Client experience and satisfaction Excellent verbal and written communication skills Proficient planning and organisational skills with a methodical and logical approach Strong attention to detail with a high level of accuracy

We're looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you'll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites. Working closely with the Multi-Site Network Manager, you'll be instrumental in keeping the school's technology running smoothly - from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance. Location: Hanwell, West London Long term Contract role - full-time (35 hours per week) Salary - equivalent to £25-28k Key Responsibilities Provide 1st and 2nd line IT support to staff and students, both remotely and in person. Manage helpdesk tickets in line with agreed SLAs. Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment. Administer Google Workspace and Google Classroom platforms. Maintain and update IT asset registers and system documentation. Install, configure, and repair computers, printers, AV equipment, and network components. Assist with the maintenance of Apple network systems. Support networking infrastructure, including switches, Wi-Fi, antivirus, web filtering, and access control systems. Provide technical support at school events such as parents' evenings and productions. Assist with project work, including cabling, installing LED screens, and upgrading equipment. About You University degree, vocational training in IT, or equivalent professional experience. Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable. Proven experience in a Microsoft-based network environment and in an IT helpdesk role. Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi). Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team. Strong time management, communication, and customer service skills. Understanding of Health & Safety requirements when working in IT environments. Benefits Competitive salary based on experience. 35 hours per week, Monday to Friday. Opportunities for training and professional development. Friendly, collaborative school environment. Safeguarding: This role requires an Enhanced DBS check and adherence to safeguarding policies. The school is committed to equal opportunities and welcomes applications from candidates of all backgrounds. Apply today or get in touch for a confidential conversation about this opportunity.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Job Title: 3rd Line Support Technician Location: Manchester Salary: 37,000 - 44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Manchester location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st and 2nd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Mancester location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st, 2nd and 3rd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted after 1st November

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Chorley location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st, 2nd and 3rd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

We are looking for an enthusiastic person to join a growing team of on site technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged. Mainly based in a Chorley location with potential for remote working Ideal experience / skill set Desktop OS expertise (Windows 8/10) Active Directory maintenance Windows servers knowledge MS Office 365 knowledge Personal attributes: Confident good communicator. Self-motivated with a determination to provide solutions Problem solver, good troubleshooting skill Experience: IT Service Desk: 1 year (Required) Windows Desktop support: 1 year (Required) Office 365 support: 1 year (Preferred) Hyper-V: 1 year (Preferred) Active Directory: 1 year (Preferred Experience at 1st and 2nd Line Support levels Installation, configuration and maintenance of software applications Local infrastructure and IT support exposure Monitor systems and identify performance issues proactively Work within strict time frames and elevate incidents within defined timeframes Experience with incident ticketing systems Ability to identify incident trends in order to elevate incidents in accordance with standard protocols Able to gather relevant information systematically to troubleshoot and resolve issues Ability to work independently as well as in a team environment Good analytical, problem solving and decision making skills Please send CV in first instance and shortlisted candidates will be contacted

St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.  For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/  

Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley. The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role. Client The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications. Skills Required - Previous IT Support experience (preferably within a Helpdesk or Service Desk environment) - Knowledge of Microsoft Windows Servers / Exchange and Active Directory - A knowledge of VMWare would be desirable. Who would the role suit? An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career. Salary Up to £25,000 plus benefits Location Thatcham, West Berkshire Interested? Please email your CV to Jason Price of CV Screen in strict confidence. - Summary - IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent. Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis. Candidates should have the following knowledge and skills: -Windows Operating Systems -Microsoft Office Packages -Active Directory -Apple Mac OS -Mobile device management - Apple/Android -Imaging systems, SCCM, MDT, etc. -General PC hardware maintenance -ITIL Tasks and Responsibilities: -Assist with the delivery of ICT support services. -Resolve service/support calls as directed by the Service Desk -Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies -Stakeholder management - customer liaison at multiple levels -Provide high-quality customer service -Assist with project work as and when directed Location: Manchester Working Hours: 37.5 per week. Monday - Friday Salary: £18,000 - £20,000 per annum - plus benefits Please note that any successful applicants will need to undertake an enhanced DBS check for this position. This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration. Morson International is acting as an approved recruitment partner in relation to this vacancy. For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion

Position: Service Management Support Technician Location: Stockport, Cheshire Salary: £18,000 to £25,000 (subject to skills and experience) Our client is currently recruiting for Technicians to join their busy Service Management Team. As a Service Management Support Technician you will be trained to provide 1st and 2nd line support for their range of insurance software applications. You will be responsible for investigating and resolving customer incidents, within agreed service levels. The role also involves communicating directly with customers and working closely with other internal departments. As part of the Service Management team you will be responsible for supporting their customer`s business critical systems. Duties include investigating and resolving customer reported incident by using remote access facilities. You will be dealing with high profile customers and will need to be committed to providing a high level of customer service. Full training will be given to the successful candidates. The successful candidate will possess strong interpersonal skills in order to provide a high level of customer service which will include excellent verbal and written communication, in addition to analytical and problem solving skills and the ability to work effectively under pressure. Key Responsibilities: - To develop a good understanding of their insurance broking application software - To be able to diagnose and resolve software and hardware faults - To provide high levels of customer service to customers, ensuring their incidents are dealt with within Service Level Agreements whilst maintaining regular customer contact Qualifications: - A-C grades at GCSE, including Mathematics and English or equivalent - Vocational IT qualifications is desirable Skills & Experience: - Proven ability of working within a Customer Service environment - Helpdesk/Service Desk experience is advantageous - Insurance industry experience is desirable - Use of ITIL methodology would be advantageous - Computer literate with practical experience of operating systems including VMS Please Note: Due to the nature of their business all successful candidates will be subject to Criminal Records and Credit Reference checks. This vacancy requires candidates to have the right to work and live in the UK indefinitely without restriction. This vacancy is being advertised by Net-Recruit

ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent. Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis. Candidates should have the following knowledge and skills: -Windows Operating Systems -Microsoft Office Packages -Active Directory -Apple Mac OS -Mobile device management - Apple/Android -Imaging systems, SCCM, MDT, etc. -General PC hardware maintenance -ITIL Tasks and Responsibilities: -Assist with the delivery of ICT support services. -Resolve service/support calls as directed by the Service Desk -Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies -Stakeholder management - customer liaison at multiple levels -Provide high-quality customer service -Assist with project work as and when directed Location: Manchester Working Hours: 37.5 per week. Monday - Friday Salary: £18,000 - £20,000 per annum - plus benefits Please note that any successful applicants will need to undertake an enhanced DBS check for this position. This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration. Morson International is acting as an approved recruitment partner in relation to this vacancy. For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion