6 jobs found

We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

ICT Consultant ICT Consultant Leeds £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust in Leeds. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £31,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the Transforming Learning Group - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 400 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-

THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What's on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.