298 jobs found

IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We re Looking For We re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don t need to know everything we value curiosity, initiative, and a willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed).

Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we may have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk / 1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL awareness In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme. If you feel this role is of interest don't delay, apply today!

1st/2nd Line IT Support Analyst - Up to 30,000 I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st/2nd Line IT Support Analyst will be part of a small IT team and will have skills in IT Support and troubleshooting. Benefits Include: Salary up to 30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills IT Support and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS/macOS Android Managing Accounts Apply now before missing out on this exciting opportunity! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skill set and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: . Resolving incidents and issues directly from customers and escalation from 1st Line teams . Executing Client Server changes accurately and effectively . Adhering and responding to agreed SLAs . Administer routine server tasks and respond to alerts . Assisting with customer project work where necessary . Taking ownership of customer issues . Occasional travel to client sites Essential Skills and Experience Required . Experience working in a similar role . Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy . Strong understanding of Windows Server . Experience working with virtualised Servers/VMware/HyperV . Experience working with Networking Technologies . Ability to work in a proactive way in a fast-paced environment . Excellent written and communication skills . Strong understanding of Firewall and Security principles . Basic understanding of working within SLAs . Understanding of ITIL processes . Full UK Driving License Benefits include and are not limited to: . Regular training and progression opportunities . Hybrid working options . Cycle to work scheme . Private medical cover . Pension scheme Next Steps? If you would like to know anything more about this role then please apply to this advert or email me directly You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

1st and 2nd Line Support/Helpdesk Analyst - Milton Keynes (MK4) - £27k - £32k, DOE - Permanent Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent 1st and 2nd Line Support/Helpdesk Analyst . We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names in their domains. The 1st and 2nd Line Support/Helpdesk Analyst role will be based full time (5 days per week) in Milton Keynes (MK4) , with occasional travelling to our office in Borehamwood (WD61QQ). As OCS Consulting is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share in the profits. Key Skills for 1st and 2nd Line Support/Helpdesk Analyst: 3+ years experience as Support Analyst - mandatory Knowledge of a broad base of database technologies - at least MS SQL Server - Mandatory Helpdesk or Testing experience - strong advantage Strong interpersonal & communication skills, with excellent English, written and verbal - mandatory Knowledge of a programming language would be beneficial Ability to hit the ground running (previous experience working on your own) as well as part of a team - would be a great advantage Excellent customer service skills Highly motivated and enthusiastic individual, prepared to go the extra yard Strong analytical and problem-solving skills, especially regarding fixing data issues Flexible, can-do attitude, capable of multitasking and resilient under pressure Ability to form good working relationships with internal and external stakeholders Our Offer for 1st and 2nd Line Support/Helpdesk Analyst: Salary £27k-£32k, depending on experience Variety of benefits (including enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual For further information on this 1st and 2nd Line Support/Helpdesk Analyst role please email CV to the address shown.

BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON Salary up to £25,000 p/a plus excellent benefits Join a major UK employer with a strong reputation for stability and growth Support internal IT systems including Windows Server, Active Directory, Office 365 & networks Ideal for someone with 1+ year of commercial IT support experience ABOUT THE CLIENT: Our client is a well-established and respected organisation operating across the UK and Ireland. With decades of proven success, they play a key role in delivering essential services and infrastructure, supporting a wide range of business operations and public needs. Known for their down-to-earth, supportive culture, they provide a secure environment where employees are genuinely valued. With recent investment in their IT systems, this is a great time to join the team and build your career within a technically progressive business. A GLIMPSE AT THE BENEFITS / CULTURE: Competitive salary of £25,000 per annum 25 days' annual leave plus bank holidays Company pension and life assurance Excellent internal progression routes Onsite parking and modern office facilities Friendly, collaborative working environment with a focus on employee wellbeing IT SERVICE DESK ANALYST ROLE: In this hands-on, onsite role, you'll act as the first point of contact for IT-related queries across the business. You'll provide 1st line support for a range of systems and services, ensuring internal users are well supported and that issues are resolved efficiently or escalated appropriately. You'll be based full-time from the Castle Donington office and will work closely with both technical and non-technical colleagues to keep services running smoothly and improve the IT experience across the organisation. KEY SKILLS / EXPERIENCE: Minimum 1 year of experience in a commercial IT support or service desk role Strong understanding of Windows Server & Active Directory Experience supporting Office 365 and basic network troubleshooting Excellent communication and interpersonal skills A proactive approach to learning and problem-solving Passion for IT support and delivering great internal service TO BE CONSIDERED: Please either apply by clicking online or emailing . For further information, feel free to get in touch via / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: IT Support / Service Desk / Windows Server / Active Directory / Office 365 / Networking / Castle Donington / IT Analyst / Helpdesk / Infrastructure Support

IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k IT Support Analyst / Helpdesk Support Analyst - 1st & 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/Endpoint Manager, LAN/Wireless/VPN, Permanent, Maidstone, Kent, £26k - £30k +Benefits. Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK. You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), VoIP phone systems (basic support) as well as MS Office and other applications utilised by clients. Secondly, you will be responsible for managing the user profiles within Windows Server and MS Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Helpdesk Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop and some server technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365 and manage both LAN and VPN connections; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of cutting edge Wintel technologies. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a well-established company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. The offices are based in Maidstone but you will ideally be able to attend client sites locally and as such a Driving License and Car would be beneficial. Location easily commutable from Tonbridge/Tunbridge Wells, Ashford, Chatham, Gillingham, Rochester, Sittingbourne etc

1st Line Support/Service desk Rate: 20 per hour (Inside IR35) Duration: Up to 6 months (until end of 2025) Possibility of role going permanent Location: Llandudno (on-site presence required; 1 day/week WFH possible) A Service Desk Analyst is required to join our public sector's small but busy tech team on a temporary basis. This role is primarily focused on 1st line support, helping to keep day-to-day operations running smoothly while the wider team delivers critical cloud migration and IT standardisation projects. Key Responsibilities Act as the first point of contact for IT support queries via phone and email (walk-ins occasionally happen). Log, categorise, and prioritise incidents and service requests. Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive, SharePoint). Apply known solutions and contribute to our internal Knowledge Base. Escalate unresolved or complex issues with full context and logs. Educate users on M365 tools and promote best practices. Manage user accounts, security groups, and MFA resets. Provision, patch, and deploy devices using Intune. Support onboarding/offboarding and maintain hardware inventory. Skills Solid experience in a 1st line IT support role. Working knowledge of Microsoft 365 and Intune desirable Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Willingness to be on-site daily (with potential for 1 day/week WFH for the right candidate). While this role is support-focused, there may be opportunities to get involved in wider IT initiatives depending on interests and experience.

Shape smarter processes and maintain system operations. Join us as a Finance Systems Analyst and play a crucial role in our success. Reporting into Platform Operations but embedded within the finance team, this Finance Systems Analyst role supports the day-to-day operation and maintenance of financial systems at Travel Counsellors. You'll assist in ensuring finance users are supported and systems run smoothly, working closely with senior colleagues, technical support teams, and external partners. This is a great opportunity for someone with a financial background who enjoys working with systems and processes and is looking to grow their experience in a collaborative environment. About the Role Principal Accountabilities Support the availability and maintenance of financial systems as part of business-as-usual operations. Assist with basic configuration tasks such as adding or updating records and troubleshooting common issues. Provide first-line support to finance system users, escalating complex issues to third-party support. Help document and maintain finance processes within the systems. Participate in testing and release activities under guidance from senior colleagues. Contribute to improvement initiatives by gathering feedback and supporting implementation. Represent the finance systems team in internal meetings and communications. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 day paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Requirements Significant understanding of financial roles, processes, and concepts, including AP, AR, management reporting, and other areas Ability to create and/or amend process maps using Visio (or similar), to help enhance system capabilities and user experience Experience and knowledge of working with Agile and Waterfall project management methodologies Prior experience of provision of 1st and 2nd line technical support for finance system issues across a range of stakeholders Formal finance qualifications would be desirable, though not essential If you think you're the right fit, start the conversation and apply for this Finance Systems Analyst role today.

Helpdesk Analyst Maidstone £26-30k Mon-Fri, 8:00-4:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that's structured. A team that's friendly. A desk that runs smoothly. We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can't. It's a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like. They're not expecting you to know it all-attitude, curiosity, and communication are what matter here. If you've done 1st line support before and are now looking to build on that experience, you'll fit right in. What you'll be doing: Taking incoming support queries: logging, triaging, resolving Troubleshooting across hardware, software, and networks Supporting user onboarding/offboarding Keeping customers updated and happy Learning as you go, with proper support around you Tech you'll touch: Active Directory Office 365 Windows OS Basic networking (IP, DNS, DHCP) If you're looking for a role where you can grow, be supported, and actually enjoy coming to work this one's worth a look.

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley - The ability to drive and have your own vehicle will be essential for onsite shifts. To apply call or email Who are we? Our client are an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally so if you are keen to be part of a growing company already leading the way then please apply below. What will you be doing? You will be the first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. What you need . Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To apply . Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, O365, Communication, Active Directory

Senior IT Engineer - MSP - Maidenhead - £35K-£40K DOE Due to recent promotions and growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their technical arm of the business, who are hiring for several Senior IT Engineers to join their team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group Policy admin (DNS/DHCP) Good networking knowledge - i.e. routers, switches Hands-on experience of firewalls (ideally Draytek, Meraki) Full UK Drivers licence - essential It would be desirable if the Senior IT Engineer had experience with recognised Microsoft certifications, PowerShell scripting and network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior Project role, so now is an exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Data Analyst Location: Remote-first (monthly visit to Nottingham HQ - travel expensed) Salary: £30,000-£45,000 (DOE) The Company A fast-growing UK consumer lender recently acquired by a global fintech, focused on transparent, short-term credit that helps customers cover essential, time-critical costs. With significant investment and an ambitious growth plan (new products and expanded lines of credit), the business is scaling its data capability to drive smarter acquisition and pricing decisions. The Role This is a hands-on analytics role sitting in Marketing & Pricing. You'll analyse broker and lead-gen performance, optimise pricing and targets, and turn large datasets into clear, commercial recommendations. Expect variety: building dashboards, running A/B tests, diagnosing funnel issues, and partnering with stakeholders to shape how the business acquires and retains customers. Key Responsibilities Own performance analytics across third-party brokers and lead-gen partners; monitor volume, approval, CPA/CAC and payback. Support pricing and target-setting; evaluate elasticity and lift, and guide rate/offer changes. Design and analyse A/B and multivariate tests across landing pages, journeys and partner traffic. Build automated reporting (e.g., weekly KPIs, cohort/LTV, source quality) in SQL and visualisation tools. Translate findings into clear actions for Marketing, Commercial and senior leadership. Support new product lines (e.g., line of credit) with sizing, test design and success metrics. Improve data acquisition and quality from external partners; define specs, checks and SLAs. Contribute to forecasting and planning by feeding robust performance assumptions. Document logic, maintain reproducible code, and champion best practice in data governance. Skills & Experience Essential: 3+ years' analytics experience (financial services strongly preferred). Strong SQL for data extraction, joins, window functions and performance tuning. Proficiency in Python or R for analysis and experimentation (Python preferred). Proven experience with A/B testing: design, power, analysis and clear read-outs. Dashboarding in Power BI/Tableau/Looker and advanced Excel for quick analysis. Evidence of turning data into concise, commercial recommendations for non-technical stakeholders. Familiarity with acquisition funnels, broker/affiliate performance and lead quality diagnostics. Desirable: Experience in short-term lending or consumer finance (pricing, underwriting, collections KPIs). Knowledge of marketing analytics (attribution basics, cohort/LTV, churn/retention). Exposure to cloud warehouses (Snowflake/BigQuery/Redshift) and dbt. Comfort working with messy partner data; building validation and reconciliation checks. Basic understanding of experimentation platforms and uplift modelling. Interview Process 1st Stage: Intro with Manager (CV deep-dive and role fit).2nd Stage: Case study (3 days to complete) analysing provided data and presenting insights.Final Stage: Leadership interview (with sign-off) to discuss recommendations and stakeholder approach. How to Apply Send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn to learn more and request the full brief.

THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

1st Line IT Support Analyst Microsoft 365 Specialist Location : Borehamwood, WD6 1JD Salary : £25,000 £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service Are you passionate about Microsoft 365 and looking to build your career in a modern, forward-thinking IT environment At Chalkline, we re not just another IT support company. As a Microsoft Solutions Partner in Modern Work & Azure Infrastructure (with an Advanced Specialisation in Azure Virtual Desktop), we pride ourselves on delivering exceptional client experiences while developing and supporting our people. We re growing, and we re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you ll be doing as our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer service while developing your technical expertise. Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we re looking for To hit the ground running, you ll ideally have 2 3 years experience in a 1st line support role and proven knowledge in: Microsoft 365 administration & support (essential) Microsoft Azure & Entra Intune & Active Directory Windows Server (2019 / 2022 / 2025) Networking basics routing, switching & firewall rules Printer troubleshooting & general IT support Strong written and verbal communication skills Why join us We invest in our people and their future offering training, certifications, and opportunities to grow. Alongside a competitive salary, you ll also benefit from: 28 days holiday (including bank holidays) + your birthday off (increasing with service) Healthcare Medical Cash Plan + EAP after 1 month; Private Medical Insurance after 2 years 4% matched pension contributions Share scheme join after 1 year of service Regular team socials & away days (think axe throwing, darts, mini golf & more!) Free parking, training programmes & career development opportunities Ready to apply If you re passionate about IT support and have the Microsoft 365 expertise to make an impact, we d love to hear from you. Click APPLY today to join Chalkline and take your career to the next level! No agencies please.

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the account manager and clients SKILLS Desired A love of (and ability to) solve problems & challenges Great communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits £25500 - £27000 per annum Company pension Gym membership at office location Free on-site parking Employee Assistance and Wellbeing Program 25 days holiday a year High powered laptop A proactive approach to ongoing training to help you develop life-long skills