Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Office Manager - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
08/09/2025
Full time
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Office Manager - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Office Manager - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
08/09/2025
Full time
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Office Manager - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Principal Development Manager (Property) X2 £56,380 to £70,000 dependent on capabilities and experience (including a £7,579 MFS) Permanent Grow your career and help transform our Borough. The Strategic Property Development team at Enfield Council manages a varied, primarily commercial development portfolio, dealing with everything from industrial estates to mixed-use regeneration schemes, joint ventures and land promotion activities. This role offers an opportunity to influence how Enfield Council optimises its development pipeline through effective development management strategies and hands-on project delivery. We also work at pace, so if you are someone who enjoys working in a fast-moving dynamic working environment and believe that you have the vision, skillset and experience we are looking for, then it would be a mistake not to apply. The Role We are looking for 2 experienced Principal Development Managers, who will manage, develop, acquire and dispose of primarily commercial property and promote land for mixed-use development. Duties will include negotiating development and conditional sale agreements, managing joint venture relationships, funding agreements, agreeing Heads of Terms for property acquisitions and disposals, instructing and monitoring external agents and working with the Council's external consultant teams on promoting land for development through the Local Plan process. The successful candidates will be responsible for a portfolio of projects and workstreams, working within a small, dedicated team which reports to the Head of Strategic Property Development. You will work collaboratively with colleagues in Strategic Property Services, Legal, HRA, Finance and other departments, to maximise asset value and generate new revenue streams or capital receipts through the team's external market-facing activities, raise standards and support service delivery. The Team Strategic Property Development is a small but growing team of property specialists, who are passionate about optimising Enfield Council's property assets and community dividends. We have an ambitious programme of projects, guided by the Council's Strategic Asset Management Plan (SAMP) to deliver on the Council's broadest corporate objectives including economic growth, environmental sustainability and expanding opportunities for new employment and housing in the Borough. We are also growing the Council's capacity and capability in Geographical Information Systems (mapped data) and our aim is to have a property team, to provide Enfield Council with an exemplar professional property service. The Requirements You will be an experienced Development Manager with strong commercial acumen and proven competencies in a variety of project delivery models and asset types. You will play a pivotal role in managing a diverse range of workstreams working with a variety of client group and will need to demonstrate a good understanding of the challenges and opportunities facing local government in relation to the optimisation of its property estate. You must have a proven ability to generate new income and capital receipt opportunities, as well as the ability to manage expenditure whilst delivering projects on time and within budget. The role may require you to supervise in-house staff, as well as managing external providers of professional services who support the development management team. Summary In SPD no day is the same and there are constant challenges, but we share a vision; which is to ensure that Enfield's land and property assets are made the most of, for the benefit of local people. Why it's great to work for Enfield Council An excellent pension through the Local Government Pension Scheme (LGPS). Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. How to apply: This role requires that you upload 2 documents - in the "Document upload" section of the online application form. 1. A supporting statement addressing how you meet the requirements of the job description and person specification. 2. Your CV which includes your full work history since leaving full time education. Your supporting statement should be around 2 pages in A4 format. Closing and Interview Dates Closing date: Midnight 4th October 2022 Interview date: TBC We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. Additional Information To apply, please click on the link below. If you would like to know more about the role, please contact David Childs on for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Debola Olufon on
23/09/2022
Full time
Principal Development Manager (Property) X2 £56,380 to £70,000 dependent on capabilities and experience (including a £7,579 MFS) Permanent Grow your career and help transform our Borough. The Strategic Property Development team at Enfield Council manages a varied, primarily commercial development portfolio, dealing with everything from industrial estates to mixed-use regeneration schemes, joint ventures and land promotion activities. This role offers an opportunity to influence how Enfield Council optimises its development pipeline through effective development management strategies and hands-on project delivery. We also work at pace, so if you are someone who enjoys working in a fast-moving dynamic working environment and believe that you have the vision, skillset and experience we are looking for, then it would be a mistake not to apply. The Role We are looking for 2 experienced Principal Development Managers, who will manage, develop, acquire and dispose of primarily commercial property and promote land for mixed-use development. Duties will include negotiating development and conditional sale agreements, managing joint venture relationships, funding agreements, agreeing Heads of Terms for property acquisitions and disposals, instructing and monitoring external agents and working with the Council's external consultant teams on promoting land for development through the Local Plan process. The successful candidates will be responsible for a portfolio of projects and workstreams, working within a small, dedicated team which reports to the Head of Strategic Property Development. You will work collaboratively with colleagues in Strategic Property Services, Legal, HRA, Finance and other departments, to maximise asset value and generate new revenue streams or capital receipts through the team's external market-facing activities, raise standards and support service delivery. The Team Strategic Property Development is a small but growing team of property specialists, who are passionate about optimising Enfield Council's property assets and community dividends. We have an ambitious programme of projects, guided by the Council's Strategic Asset Management Plan (SAMP) to deliver on the Council's broadest corporate objectives including economic growth, environmental sustainability and expanding opportunities for new employment and housing in the Borough. We are also growing the Council's capacity and capability in Geographical Information Systems (mapped data) and our aim is to have a property team, to provide Enfield Council with an exemplar professional property service. The Requirements You will be an experienced Development Manager with strong commercial acumen and proven competencies in a variety of project delivery models and asset types. You will play a pivotal role in managing a diverse range of workstreams working with a variety of client group and will need to demonstrate a good understanding of the challenges and opportunities facing local government in relation to the optimisation of its property estate. You must have a proven ability to generate new income and capital receipt opportunities, as well as the ability to manage expenditure whilst delivering projects on time and within budget. The role may require you to supervise in-house staff, as well as managing external providers of professional services who support the development management team. Summary In SPD no day is the same and there are constant challenges, but we share a vision; which is to ensure that Enfield's land and property assets are made the most of, for the benefit of local people. Why it's great to work for Enfield Council An excellent pension through the Local Government Pension Scheme (LGPS). Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. How to apply: This role requires that you upload 2 documents - in the "Document upload" section of the online application form. 1. A supporting statement addressing how you meet the requirements of the job description and person specification. 2. Your CV which includes your full work history since leaving full time education. Your supporting statement should be around 2 pages in A4 format. Closing and Interview Dates Closing date: Midnight 4th October 2022 Interview date: TBC We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. Additional Information To apply, please click on the link below. If you would like to know more about the role, please contact David Childs on for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Debola Olufon on
We have a great opportunity for an experienced Quality Assurance Surveyor for our local authority client based in West London.
PURPOSE OF THE ROLE:
1. To work within a team auditing post inspections and undertaking Quality Assurance Inspections
of responsive repairs and void works delivered by Repairs and Maintenance contractors.
2. To undertake planned estate inspections in association with tenant representatives,
contractors, Councillors and housing management staff.
3. To provide specialist professional reports, writing specifications and managing works in relation
to structural repairs, roof replacement’s, insurance related works, damp proofing and legal
disrepair cases.
DESCRIPTION OF DUTIES:
Service Responsibilities
Monitor Repairs and Maintenance services delivered by contractors including undertaking
quality assurance measures and inspections, surveying, specifying and authorising works.
Provide professional and technical advice and reports on all matters within the functionality of
the service.
Prepare specifications of works and approval reports for approval for one off projects. Carry
out appropriate consultation with planners, leaseholders and other stakeholders to ensure
statutory compliance.
Undertake inspections in relation to LBHF legal disrepair cases. Ensure effective
communication with internal and external solicitors, housing management colleagues and
other stakeholders to resolve claims as quickly and efficiently as possible to minimise costs
incurred through works, legal costs and compensation.
Undertake planned estate inspections, agree repairs works to be undertaken, authorise orders
and undertake post inspection of completed works.
Undertake property inspections where there is structural damage / movement. Instruct
specialist consultants where appropriate, arrange remedial works and procure remedial works
Undertake property inspections following fire and/or flooding, prepare specifications, organise,
and supervise works through to completion ensuring that project documentation is available to
the Business Intelligence team for insurance claims.
Provide accurate information to Leasehold Services to enable statutory Section 20
consultation notices to be issued and liaise with them to prepare formal responses to all
queries.
Provide accurate cost data to Leasehold Services for annual service charge billing and
investigate and prepare responses to queries of final invoices and preparation of information
required to respond to Leasehold Valuation Tribunals where required
Liaise with housing management colleagues for decants of tenants where required.
Undertake inspections in relation to minor adaptations works if required.
Maintain and update relevant Quality Assurance systems/procedures/processes.
Contribute to the development of policy, practice, procedures and service planning for Asset
Management and Property Services and participate in projects, working groups, service
developments, audits and reviews as directed.
Maintain own up to date knowledge of legislation and best practice relating to the functionality
of this post and ensure that it is translated into action.
Build and maintain effective and productive working relationships with internal and external
stakeholders.
Carry out other duties commensurate with their grade and directed by manager.
Managing Service Performance and Budgets
Monitor and report on contractor’s performance to ensure that services meet performance,
contractual compliance, quality and budgetary targets. Take corrective action if they fall out of
target.
Responsible for financial performance of projects ensuring that projects are delivered on time
and in budget including preparing regular reports and take remedial action where budgets are
forecast to over spend. Agree final accounts and applications for payments with contractors,
liaising with quantity surveying services as required.
Authorise and process requests for cost variations and invoices and ensure that all orders and
invoices are processed in line with the Council’s Standing Orders and Financial Regulations so
that all expenditure is committed, tracked and monitored against target, actual and forecasted
budgets.
Provide information as required to colleagues to support budgetary and performance
monitoring, Health and Safety reporting, statutory and regulatory returns, audits and self-assessments.
Attend meetings with tenants and leaseholders to undertake pre-project consultation to ensure
the needs, priorities and aspirations of residents are understood and involve customers in
monitoring services so that customer feedback drives continuous service improvement.
Prioritise and deal with all customer complaints and members enquiries in accordance with the
Council’s timescales and standards and aim to resolve them to the customer’s satisfaction.
If you would like to be represented for this role, please kindly forward your updated CV with any gaps explained.
Thank you
09/09/2016
Part time
We have a great opportunity for an experienced Quality Assurance Surveyor for our local authority client based in West London.
PURPOSE OF THE ROLE:
1. To work within a team auditing post inspections and undertaking Quality Assurance Inspections
of responsive repairs and void works delivered by Repairs and Maintenance contractors.
2. To undertake planned estate inspections in association with tenant representatives,
contractors, Councillors and housing management staff.
3. To provide specialist professional reports, writing specifications and managing works in relation
to structural repairs, roof replacement’s, insurance related works, damp proofing and legal
disrepair cases.
DESCRIPTION OF DUTIES:
Service Responsibilities
Monitor Repairs and Maintenance services delivered by contractors including undertaking
quality assurance measures and inspections, surveying, specifying and authorising works.
Provide professional and technical advice and reports on all matters within the functionality of
the service.
Prepare specifications of works and approval reports for approval for one off projects. Carry
out appropriate consultation with planners, leaseholders and other stakeholders to ensure
statutory compliance.
Undertake inspections in relation to LBHF legal disrepair cases. Ensure effective
communication with internal and external solicitors, housing management colleagues and
other stakeholders to resolve claims as quickly and efficiently as possible to minimise costs
incurred through works, legal costs and compensation.
Undertake planned estate inspections, agree repairs works to be undertaken, authorise orders
and undertake post inspection of completed works.
Undertake property inspections where there is structural damage / movement. Instruct
specialist consultants where appropriate, arrange remedial works and procure remedial works
Undertake property inspections following fire and/or flooding, prepare specifications, organise,
and supervise works through to completion ensuring that project documentation is available to
the Business Intelligence team for insurance claims.
Provide accurate information to Leasehold Services to enable statutory Section 20
consultation notices to be issued and liaise with them to prepare formal responses to all
queries.
Provide accurate cost data to Leasehold Services for annual service charge billing and
investigate and prepare responses to queries of final invoices and preparation of information
required to respond to Leasehold Valuation Tribunals where required
Liaise with housing management colleagues for decants of tenants where required.
Undertake inspections in relation to minor adaptations works if required.
Maintain and update relevant Quality Assurance systems/procedures/processes.
Contribute to the development of policy, practice, procedures and service planning for Asset
Management and Property Services and participate in projects, working groups, service
developments, audits and reviews as directed.
Maintain own up to date knowledge of legislation and best practice relating to the functionality
of this post and ensure that it is translated into action.
Build and maintain effective and productive working relationships with internal and external
stakeholders.
Carry out other duties commensurate with their grade and directed by manager.
Managing Service Performance and Budgets
Monitor and report on contractor’s performance to ensure that services meet performance,
contractual compliance, quality and budgetary targets. Take corrective action if they fall out of
target.
Responsible for financial performance of projects ensuring that projects are delivered on time
and in budget including preparing regular reports and take remedial action where budgets are
forecast to over spend. Agree final accounts and applications for payments with contractors,
liaising with quantity surveying services as required.
Authorise and process requests for cost variations and invoices and ensure that all orders and
invoices are processed in line with the Council’s Standing Orders and Financial Regulations so
that all expenditure is committed, tracked and monitored against target, actual and forecasted
budgets.
Provide information as required to colleagues to support budgetary and performance
monitoring, Health and Safety reporting, statutory and regulatory returns, audits and self-assessments.
Attend meetings with tenants and leaseholders to undertake pre-project consultation to ensure
the needs, priorities and aspirations of residents are understood and involve customers in
monitoring services so that customer feedback drives continuous service improvement.
Prioritise and deal with all customer complaints and members enquiries in accordance with the
Council’s timescales and standards and aim to resolve them to the customer’s satisfaction.
If you would like to be represented for this role, please kindly forward your updated CV with any gaps explained.
Thank you
Jobs - Frequently Asked Questions
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