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2nd line noc engineer
BAE Systems
Principal / Senior Systems Engineer - IV&V
BAE Systems Kilmarnock, Ayrshire
Job Title: Principal / Senior Systems Engineer - IV&V Location: Barrow-in-Furness or Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £60,000 depending on experience What you'll be doing: Delivering product integration workstreams to meet customer and contractual obligations; resolution of engineering conflicts between disciplines, systems and capabilities Integration of activity and solution development; meet a coherent and prioritised set of demands, tailor and apply engineering processes, tools and approaches to develop innovative and creative solutions to contracts and specifications Facilitating collaboration across organisational Engineering boundaries, for example by running working groups and monitoring and driving progress against actions and metric Definition and governance of Whole Boat Design policies, processes and guidance Utilising support from more junior engineers within Whole Boat to deliver integration activities Ensuring developed SSNA major systems and functions are clearly defined, integrated and configured Performing appropriate engineering coordination and review activities to provide engineering assurance Your skills and experiences: Essential Knowledge of Engineering Framework(s) Engineering Lifecycle System Engineering Principles and ways of working Team leader / mentoring experience would be required for the principal level role Effective stakeholder management across functional and organisational boundaries Management of complex tasks through dispersed teams Desirable Submarine or Complex Military product knowledge Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Whole Boat (Product Architecture and Integration) team: This team has a main responsibility for integration of the SSNA product architecture, working across system, major function and whole boat levels of the design. This also includes Integration of product architecture at a system and component level. Integration of product architecture at a major function and major system level, including supporting delivery of high level of product Assurance & architecture. We have two roles available - each at different levels. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
04/12/2025
Full time
Job Title: Principal / Senior Systems Engineer - IV&V Location: Barrow-in-Furness or Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £60,000 depending on experience What you'll be doing: Delivering product integration workstreams to meet customer and contractual obligations; resolution of engineering conflicts between disciplines, systems and capabilities Integration of activity and solution development; meet a coherent and prioritised set of demands, tailor and apply engineering processes, tools and approaches to develop innovative and creative solutions to contracts and specifications Facilitating collaboration across organisational Engineering boundaries, for example by running working groups and monitoring and driving progress against actions and metric Definition and governance of Whole Boat Design policies, processes and guidance Utilising support from more junior engineers within Whole Boat to deliver integration activities Ensuring developed SSNA major systems and functions are clearly defined, integrated and configured Performing appropriate engineering coordination and review activities to provide engineering assurance Your skills and experiences: Essential Knowledge of Engineering Framework(s) Engineering Lifecycle System Engineering Principles and ways of working Team leader / mentoring experience would be required for the principal level role Effective stakeholder management across functional and organisational boundaries Management of complex tasks through dispersed teams Desirable Submarine or Complex Military product knowledge Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Whole Boat (Product Architecture and Integration) team: This team has a main responsibility for integration of the SSNA product architecture, working across system, major function and whole boat levels of the design. This also includes Integration of product architecture at a system and component level. Integration of product architecture at a major function and major system level, including supporting delivery of high level of product Assurance & architecture. We have two roles available - each at different levels. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 2nd January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
IntecSelect
Service Desk Voice Team Leader
IntecSelect
Service Desk Voice Team Leader Opportunity: A highly reputable network and cloud consultancy is hiring a Voice Team Leader who has strong technical capabilities within Panasonic/NEC/Mitel/Horizon or SpliceCom to technical lead a small team of Network & Telephone engineers. This position is paying a basic salary of £32,000 to £40,000 + car/cash allowance + bonus. The chosen Voice Team Leader report directly into the Service Deliver Manager and manage performance whilst providing direction, scheduling workload, setting priorities and expectations for the team as whole and each team member. Delegation, monitoring and mentoring staff is key as well as reviewing performance and dealing with performance issues as necessary with the support of the Service Delivery Manager. Primary Duties and Responsibilities: Problem solving and decision making; analysing information to determine solutions and then implementing accordingly. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team with direct support from Service Delivery Manager. Provide clear ownership, resolution of incidents/faults logged against applications/systems by the team to agreed SLA's and KPI's. Escalating to management as and when required. Strong leadership skills to develop and motivate the team. Assisting the Service Desk Manager in implementing departmental goals and changes in line with Company objectives. Working with Voice Technicians to help deliver, install and support converged IP telephony solutions. Ensuring the team follow all applicable processes including Incident Management, Case Management and Change Management. To ensure all customer complaints and unresolved technical problems are resolved and/or escalated as per internal escalation procedures. Able to work under pressure and to tight deadlines. Part of the MPS 24/7 OOH Service, being an active member for escalation point. Core skill requirements: Demonstrate exceptional communication skills, and attention to detail, instilling confidence in others. The role is 70% Technical/30% Team Leadership where you will focus upon day to day delivery of service and solutions which need to be completed in an effective manner with attention to detail and accuracy. Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 2nd and 3rd level support to the NOC and field based engineers. Exposure to one or more of the following Panasonic/NEC/Mitel/Horizon or SpliceCom Wireless Solutions (Cisco, Meraki, Huawei) Firewalls & VPN (Cisco, FortiGate, Smoothwall) Rewards package: Competitive salary from £32,000 - £40,000 (annual salary reviews), Bonus Benefits: 25 Days Holiday/Medical Cover/Life Cover/Pension/Flexible Benefits Service Desk Voice Team Leader
05/11/2021
Full time
Service Desk Voice Team Leader Opportunity: A highly reputable network and cloud consultancy is hiring a Voice Team Leader who has strong technical capabilities within Panasonic/NEC/Mitel/Horizon or SpliceCom to technical lead a small team of Network & Telephone engineers. This position is paying a basic salary of £32,000 to £40,000 + car/cash allowance + bonus. The chosen Voice Team Leader report directly into the Service Deliver Manager and manage performance whilst providing direction, scheduling workload, setting priorities and expectations for the team as whole and each team member. Delegation, monitoring and mentoring staff is key as well as reviewing performance and dealing with performance issues as necessary with the support of the Service Delivery Manager. Primary Duties and Responsibilities: Problem solving and decision making; analysing information to determine solutions and then implementing accordingly. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team with direct support from Service Delivery Manager. Provide clear ownership, resolution of incidents/faults logged against applications/systems by the team to agreed SLA's and KPI's. Escalating to management as and when required. Strong leadership skills to develop and motivate the team. Assisting the Service Desk Manager in implementing departmental goals and changes in line with Company objectives. Working with Voice Technicians to help deliver, install and support converged IP telephony solutions. Ensuring the team follow all applicable processes including Incident Management, Case Management and Change Management. To ensure all customer complaints and unresolved technical problems are resolved and/or escalated as per internal escalation procedures. Able to work under pressure and to tight deadlines. Part of the MPS 24/7 OOH Service, being an active member for escalation point. Core skill requirements: Demonstrate exceptional communication skills, and attention to detail, instilling confidence in others. The role is 70% Technical/30% Team Leadership where you will focus upon day to day delivery of service and solutions which need to be completed in an effective manner with attention to detail and accuracy. Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 2nd and 3rd level support to the NOC and field based engineers. Exposure to one or more of the following Panasonic/NEC/Mitel/Horizon or SpliceCom Wireless Solutions (Cisco, Meraki, Huawei) Firewalls & VPN (Cisco, FortiGate, Smoothwall) Rewards package: Competitive salary from £32,000 - £40,000 (annual salary reviews), Bonus Benefits: 25 Days Holiday/Medical Cover/Life Cover/Pension/Flexible Benefits Service Desk Voice Team Leader
Gold Group Ltd
Network Engineer
Gold Group Ltd
Network Engineer Warwickshire Brief Network Engineer needed for a nationwide technology solutions organisation based in Warwickshire who are looking to employ an experienced and well-rounded Network Engineer that takes pride in their work with an in-depth knowledge of network maintenance and 1st/2nd line support. The successful candidate would desirably have a relevant degree - i.e. Computer Science, network Engineering, Computing. What the role entails: Some of the main duties of the Network Engineer will include: Configuring and replacing datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts. Providing essential scheduled maintenance duties on the NOC. Provide support on-site and on-call when required. Monitor the availability, performance and security of the NOC. What experience you need to be the successful Network Engineer : Windows System Support experience Skills including the use of: LAN/WAN, IP technologies and experience of routing/switching and network monitoring Certifications in either VMware, MS Windows System Support or Cisco are desirable This really is a fantastic opportunity for a Network Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
14/09/2021
Full time
Network Engineer Warwickshire Brief Network Engineer needed for a nationwide technology solutions organisation based in Warwickshire who are looking to employ an experienced and well-rounded Network Engineer that takes pride in their work with an in-depth knowledge of network maintenance and 1st/2nd line support. The successful candidate would desirably have a relevant degree - i.e. Computer Science, network Engineering, Computing. What the role entails: Some of the main duties of the Network Engineer will include: Configuring and replacing datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts. Providing essential scheduled maintenance duties on the NOC. Provide support on-site and on-call when required. Monitor the availability, performance and security of the NOC. What experience you need to be the successful Network Engineer : Windows System Support experience Skills including the use of: LAN/WAN, IP technologies and experience of routing/switching and network monitoring Certifications in either VMware, MS Windows System Support or Cisco are desirable This really is a fantastic opportunity for a Network Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
PiXL
Support and System Administrator
PiXL Waterloo Station, London SE1 7LY, UK
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
PiXL
PHP Full Stack Developer
PiXL Waterloo Station, London SE1 7LY, UK
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. PHP Full Stack Developer Salary up to £45,000 FTE (grade C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency Become familiar with the company’s products and systems Contribute to a range of development projects that the company are working on. Working with their Operations and IT team to assist in the support of the company’s products IT Information All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. PHP Full Stack Developer Salary up to £45,000 FTE (grade C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency Become familiar with the company’s products and systems Contribute to a range of development projects that the company are working on. Working with their Operations and IT team to assist in the support of the company’s products IT Information All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
3rd Line Network Engineer - Cisco - Juniper - Firewalls - WAN
Reflex Computer Recruitment. Glasgow, Lanarkshire
Glasgow, Lanarkshire Reflex Computer Recruitment. 3rd Line Network Engineer - Cisco Network Engineer - CCNA Network Engineer - CCNP Network Engineer - Network Engineer - 2nd Line - 3rd Line - CCNA - CCNP - JNCIA - Cisco - Juniper - WAN - JUNOS - Firewalls - Glasgow - Tannochside - Excellent Salary + On-Call + Company Benefits required by an IT Services Organisation based near t..... click apply for full job details
15/02/2019
Glasgow, Lanarkshire Reflex Computer Recruitment. 3rd Line Network Engineer - Cisco Network Engineer - CCNA Network Engineer - CCNP Network Engineer - Network Engineer - 2nd Line - 3rd Line - CCNA - CCNP - JNCIA - Cisco - Juniper - WAN - JUNOS - Firewalls - Glasgow - Tannochside - Excellent Salary + On-Call + Company Benefits required by an IT Services Organisation based near t..... click apply for full job details
NOC Engineer
Spring Technology
Spring Technology NOC Engineer - Permanent - West Midlands NOC Engineer, Network Engineer, Network Operations Engineer, 1st Line, 2nd Line, IOS, Routing, Switching, Servers, Firewalls, Support, Installation, Troubleshooting, Cisco, Juniper, CCNA, CCNP… I am currently on the look out for talented Network Engineers involved in either..... click apply for full job details
15/02/2019
Spring Technology NOC Engineer - Permanent - West Midlands NOC Engineer, Network Engineer, Network Operations Engineer, 1st Line, 2nd Line, IOS, Routing, Switching, Servers, Firewalls, Support, Installation, Troubleshooting, Cisco, Juniper, CCNA, CCNP… I am currently on the look out for talented Network Engineers involved in either..... click apply for full job details
Oncore IT
IT Support Systems Engineer
Oncore IT Aldgate, London, United Kingdom
Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:   Filesite software   Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:   07:00 – 15:30   08:00 – 16:30   09:00 – 17:30   10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms
10/11/2016
Full time
Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:   Filesite software   Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:   07:00 – 15:30   08:00 – 16:30   09:00 – 17:30   10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms
CVL
Network Engineer - Corsham - DV Cleared
CVL Corsham, UK
Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
09/09/2016
Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
CVL
NOC Engineer - Corsham - DV Cleared
CVL Corsham, UK
NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
09/09/2016
NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
CVL
Network Engineer - Corsham - DV Cleared
CVL Corsham, UK
Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
09/09/2016
Network Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
CVL
NOC Engineer - 2nd Line
CVL City of London, London, UK
An excellent and challenging role for a NOC engineer to be involved at the heart of the network infrastructure underpinning much of the cloud. Working with a range of customers, from cloud service providers, data centres and some of the largest end user clients you will be responsible for monitoring, maintaining and troubleshooting the network and ensuring it meets its technical specifications and exceeds uptime targets. On a day to day basis you will build working relationships with technical teams within major cloud providers, large telcos and banks and perform network surveillance and monitoring, responding to alarms and anomalies as well as escalation calls and undertaking ongoing work to improve performance and increase network capacity. You will need significant prior experience in a NOC (or 2nd line network engineering role) and good knowledge of IP and Ethernet as well as a variety kit; ideally Juniper or BTI switches but Cisco experience is very relevant. Experience in a carrier/ISP/Service Provider environment would be particularly useful The role is based in central London and provides an opportunity to work with a fast growing company with a presence across Europe. There is a strong opportunity to develop your skills and build a real career. The role will pay in the region of £35-45K plus healthcare, pension and bonus. For more details please contact Justin Sleep with a copy of your resume for a confidential discussion
09/09/2016
An excellent and challenging role for a NOC engineer to be involved at the heart of the network infrastructure underpinning much of the cloud. Working with a range of customers, from cloud service providers, data centres and some of the largest end user clients you will be responsible for monitoring, maintaining and troubleshooting the network and ensuring it meets its technical specifications and exceeds uptime targets. On a day to day basis you will build working relationships with technical teams within major cloud providers, large telcos and banks and perform network surveillance and monitoring, responding to alarms and anomalies as well as escalation calls and undertaking ongoing work to improve performance and increase network capacity. You will need significant prior experience in a NOC (or 2nd line network engineering role) and good knowledge of IP and Ethernet as well as a variety kit; ideally Juniper or BTI switches but Cisco experience is very relevant. Experience in a carrier/ISP/Service Provider environment would be particularly useful The role is based in central London and provides an opportunity to work with a fast growing company with a presence across Europe. There is a strong opportunity to develop your skills and build a real career. The role will pay in the region of £35-45K plus healthcare, pension and bonus. For more details please contact Justin Sleep with a copy of your resume for a confidential discussion
CVL
NOC Engineer - Corsham - DV Cleared
CVL Corsham, UK
NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma
09/09/2016
NOC Engineer - DV CLEARED £40 - £50 per hour Corsham 12+ months I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham. You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance. Essential Skills: The successful applicant will have the following skills and experience: Mandatory: * Cisco CCNA * Previous network installation experience mandatory. * Proven experience as a network support engineer * Proven experience of network installation and commissioning * Port reconfiguration with daily reporting * Core switch port reservations * Core LOAP VLAN Creation * New VLAN applied to switched including ACLs, QoS, * VLAN moves during PC Migration * Change * Service Engineering Support to users. Desirable: * Windows desktop and server environments * PacketShaper/Steelhead desirable * Service Desk methodology i.e. ITIL, Prince2, SixSigma

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