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A fantastic opportunity has arisen for a Product Assurance Engineering professional to join the Product Assurance Equipment Engineering team supporting a variety of Mechanical & Electro-Mechanical Equipment's whilst driving process improvement. Salary: Circa £45,000 depending on experience Dynamic (hybrid) working: 2 days per week average on-site due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: This opportunity provides the chance to play a pivotal role within an established Product Assurance (PA) team embedded within Mechanical Engineering (ME) with the aim of ensuring all core PA activities are met by leading key process improvement projects and facilitating process governance whilst closely working with major project Product Assurance Managers across the business supporting equipment development, preventing/minimising product non-conformance & ensuring smooth Equipment delivery increasing Customer satisfaction. Lead, facilitate and influence ME process set governance ensuring correct process ownership, awareness and adherence it maintained and robustly reviewed. Support & facilitate key process improvement & lessons learnt activities within ME. Support ME development equipment projects ensuring compliance to Mechanical & Electronic Engineering BMS procedures. Ensure product life cycle reviews are planned, carried out and actions managed appropriately. Manage product non-conformance and facilitate implementation of non-conformance process. Support design and manufacturing defect investigations. Provide non-conformance data analysis and summary reports into major equipment and senior management reviews. Proactively identify, communicate and mitigate quality risks and issues for in house equipment's with the aim of reducing risk. Carry out local flash audits for process adherence surveillance and continuous process improvement. Plan and facilitate quality focused micro training to increase quality process awareness. What we're looking for from you: Ideally minimum HNC/HND in Engineering would be desirable Experienced quality professionals, preferably within Mechanical or Electronic Engineering with a proven track record in Product Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ

Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ

At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication. You will also play a key role in governance-providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you'll do: Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL's Policies and Standards. Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements. Maintain quality assurance through structured governance approach including reporting and oversight. Identify learning opportunities proposing recommendations back to the business. Act as the central conduit for incident-related communication across MBNL teams and client activities - providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance. Support harmonisation of incident and issue management into a unified front-door process. Provide insights and trend analysis to strengthen governance, reporting, and decision-making. Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives. Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions. Where needed oversee MBNL's internal response to major and critical health and safety incidents as the designated Incident Controller. Support MBNL Business Continuity planning, testing and invocation activities as needed. What you'll bring: Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services. Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting. Outstanding Problem Solving : Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions. Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements. Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively. Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence. Balanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes. Nice to Have: Experience managing remotely located, cross-functional teams. Strong safety, quality, and compliance knowledge of mobile or fixed network technologies. Experience working in or with a joint venture organisation. Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.

Compliance Technologist We drive our own success Salary: Competitive Benefits: A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans), Free health check, Private medical insurance (after 5 years' service) Location: Bakkavor Meals Boston - Old Leake (Boston PE22 9PN) Ways of Working: Site based Hours of work: Monday to Friday / 08:30am - 17:00pm Contract Type: Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. We believe in fuelling ambition and guiding success. In supporting everyone with talent and drive to own what they do, realise their potential and build a brilliant future for themselves at Bakkavor. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. The site employs over 700 people and specialises in making chilled Italian ready meals and pasta salads products for a dedicated customer. About the role As a Compliance Technologist, you will work in a busy and dynamic environment, reporting to the Technical Services Manager. You will provide technical expertise to our customers, suppliers, and the wider business, advising on legal, safety, and quality standards, and delivering specialist technical support across all functions. Role Accountabilities Provide administrative support for QMS and HACCP compliance. Generate and maintain Technical KPI reports. Monitor and trend non-conformance, complaints, microbiological, and nutritional surveillance data to ensure root cause analysis and improvements. Coordinate pest control activities and ensure compliance with scheduled visits. Maintain the Allergen Risk Assessment by implementing procedures and updating changes to meet business needs. Perform data entry, trend analysis, respond to information requests, coordinate actions, manage change procedures, and communicate updates to stakeholders. Conduct traceability exercises across the site and drive system improvements for full compliance. Ensure professional, timely communication with customers and contribute to audits and site visits. Share relevant information in forums to maintain audit readiness. Perform internal audits, trend actions and non-conformances, and report findings to appropriate forums. Collaborate with Technical Management to ensure compliance with standards, Codes of Practice, and legislation. Work with the Specification Technologist to create and update finished product specifications. Support implementation of changes related to product launches, delists, and promotional activities. Assist with export documentation compliance and manage export veterinary officer visits. Provide flexible support across the Technical team, deputising where required and contributing to projects. About You You have a solid technical background gained within a dynamic manufacturing environment, giving you the expertise to navigate complex processes with confidence. Your ability to communicate clearly and effectively, both in writing and in person - sets you apart, enabling you to build strong relationships and collaborate seamlessly across teams. Naturally analytical and solutions-focused, you thrive on problem-solving and approach challenges with a calm, methodical mindset. Your combination of technical expertise, strong communication skills, and proactive approach makes you an invaluable asset to any team. What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details

Publishing Coordinator We are seeking a Publishing Coordinator to support a client -for Jan until the end of March - Hybrid 1 day in a week in the office 4 from home; salary £35,640- £20-22an hour Who will you be working for? Our client is a reputable not for profit media group located in Central London. Hybrid working What will you be doing? To process and document content to the video ingest pipeline for clients latest archive digital product To add and re-purpose additional content to the platform which already numbers over 13,000 videos. To work closely with Curatorial, Replay and Digital teams to carry out a range of activities to ensure the timely publication of high-quality new content to the platform . Curatorial To prepare, process and ingest video files for the clients Replay platform, performing all necessary trimming, concatenation and simple contrast and colour correction in consultation with curatorial colleagues. To perform quality assessment for all selected titles, alerting curatorial colleagues where action may be necessary. To ensure apply appropriate content and trigger warnings, following agreed guidelines and established practice to safeguard audiences. To coordinate actions prompted by any feedback received by users. To research and update metadata on selected works. Project Coordination To maintain reporting data on selection, ingest and publication of new content for Replay. To be a good team player, actively participate in team meetings, events and induction of new team members. To contribute to reporting and meetings as and when required. Data and Digital Preservation Edit Axiell collections and add/amend data such as groupings and descriptive metadata (synopses, contextualisation's, titles, dates, contributors, genre, subjects and including trigger and content warnings) Set up downloads from the preservation tape libraries including adding files to folder for upload to Replay Technology and Digital Transformation Team (Live Services) Coordinating with Data and Digital preservation team for regular or ad hoc downloads of content from the digital preservation infrastructure (DPI) Tracking DPI downloads and reporting any exceptions to Data and Digital Preservation Manager Quality assurance of content according to agreed thresholds for sound and video quality About You Good general knowledge of British moving image history and familiarity with UK film and TV industries. Knowledge of (or ability to learn to use) documentation, content management and publication platforms for moving image streaming. Demonstrable knowledge of cataloguing standards. Knowledge of the use of automated archive systems, spreadsheets and information databases for documentation and collections management, utilising established international standards. Practicable application of Microsoft Office (Word, Excel, Outlook)

Studio Technician & Videographer Location: Hybrid/Fort Dunlop, Birmingham Salary: £28,000-£30,000 depending on experience + excellent benefits! Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You We are looking for a highly skilled and creative Studio Technician & Videographer who can take ownership of our virtual classroom studio and deliver exceptional media content. Your technical expertise, innovative ideas, and ability to work independently will be key to supporting our media team and helping us provide engaging and professional learning experiences for our clients. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities As a key member of the media team, you will be responsible for managing our virtual classroom studio and producing high-quality video content for training and promotional purposes. Working under the guidance of the Media Manager and in collaboration with clients, this production-focused role encompasses video and audio production, animation, webinars, e-learning packages, and other training and promotional resources. You will primarily run live events in the studio and handle additional video/audio recording bookings. The position offers varied work, occasional travel, and requires the ability to work independently while delivering exceptional media solutions. You will be responsible for: • Run all virtual classroom sessions for the business • Work on animation/video editing projects & liaising with clients effectively on projects • Translate briefs, ideas & storyboards into engaging visuals • Ensure all media content is modern and at the highest standard • Setting up, filming and post-producing multi-cam productions • Carry out the daily tasks/bookings for the studio • Maintenance of electronic equipment • Manage the studio calendar • Meet deadlines for post-production work • CMS Management • Provide new, innovative ideas to help the team grow • Able to think outside the box and find ways of improving current processes What s the Best Thing About This Role You will have the opportunity to work on a wide variety of projects, from live virtual classrooms to creative video content, giving you the chance to continually develop your technical skills and creative expertise. The role offers a collaborative and supportive environment, the freedom to innovate, and the satisfaction of seeing your work impact the business and its clients directly. What s the Most Challenging Thing About This Role Managing multiple projects simultaneously, meeting tight deadlines, and ensuring every piece of media content meets our high-quality standards can be demanding. You will need to balance technical production, client communication, and creative problem-solving while remaining flexible and adaptable to changing requirements. What We re Looking For To be successful in this role, you must have / be: • Experience as a videographer (showreel and references will be requested) • Advanced Adobe Suite software knowledge (e.g. Adobe Premiere Pro, After Effects). Illustrator, Photoshop & Audition are not essential but beneficial • Intermediate camera operator experience and knowledge, using any camera with ease and able to carry out multi-cam shoots independently if necessary • Understanding of basic lighting/sound equipment and setups • Ability to shoot offsite at various locations and adapt to surroundings • Excellent time management & task prioritisation skills • Working understanding of still photography/DSLRs • Intermediate experience using live streaming software e.g. Zoom, vMix or similar • Punctual attitude to their job and others to meet deadlines • Professional, personable, and engaging attitude to colleagues and clients • Ability to work at a fast pace (fast turnaround for editing work at high quality) • Innovative • Autonomous, self-sufficient and able to learn at a fast pace We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Wilmington plc is a dynamic and expanding group of companies with a common aim turning knowledge into advantage. We provide information and training to professional business markets within the Risk & Compliance, Finance, Legal and Insight sectors. Our businesses enable professionals and their organisations to perform better by providing quality, relevant and reliable information, education and knowledge. We share ideas and successes across the group, harness shared resources and focus on our customers needs. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!

Immediate Start Hybrid Working required - 2 days a week onsite Role Purpose The Technical Architect will provide end-to-end technical leadership across design, architecture, and delivery of modern cloud-based systems. The role focuses on AWS cloud architecture, Java-based services, API-led design, microservices patterns, and schema-driven approaches to ensure high-quality, scalable, resilient digital services. You will work closely with engineering teams, product owners, and delivery leads to define technical direction, set standards, and ensure solutions are secure, maintainable, and aligned to organisational goals. Key Responsibilities Technical Architecture & Solution Design Design end-to-end architectures for cloud-native services built on AWS. Define and document high-level and detailed designs, architectural patterns, and technical specifications. Architect Java-based services using frameworks such as Spring / Spring Boot. Create robust, well-governed API architectures (RESTful, event-driven, synchronous/asynchronous). Lead the design of distributed microservices, ensuring scalability, resilience, observability, and maintainability. Apply schema-driven design principles (e.g., JSON Schema, OpenAPI, AsyncAPI) to ensure consistent and reusable domain models. Cloud & Platform Engineering (AWS) Select and integrate AWS services (EC2, Lambda, API Gateway, S3, DynamoDB, RDS, ECS/EKS, etc.) based on architectural requirements. Ensure cloud solutions meet organisational standards for cost, performance, security, and operational readiness. Promote Infrastructure-as-Code practices using Terraform / CloudFormation. Guide adoption of serverless and container-based patterns where appropriate. Leadership & Technical Governance Provide technical leadership to engineers, developers, DevOps, and platform teams. Lead architecture reviews, design assurance, and technical direction across multiple teams or projects. Define and maintain engineering and architectural standards, patterns, and best practices. Conduct option evaluations, risk assessments, and make informed technology recommendations. API, Integration & Data Modelling Design API ecosystems including versioning, discovery, governance, throttling, and security. Define schemas, data contracts, and integration patterns for internal and external systems. Promote consistent schema models across teams to enable loose coupling and robust interoperability. Collaboration & Stakeholder Engagement Work closely with product managers, delivery managers, business analysts, and engineering leads to translate requirements into technical designs. Communicate complex technical concepts to technical and non-technical stakeholders. Act as a key point of contact for architectural decision-making. Security, Compliance & Quality Assurance Ensure secure-by-design principles across all solutions. Support threat modelling, risk assessments, and compliance with security and data protection requirements. Drive non-functional requirement definition (performance, scalability, availability, resilience). Support test strategy and quality engineering practices. Essential Skills & Experience Strong experience as a Technical Architect, Solutions Architect, or Senior Engineer with architecture responsibilities. Proven track record designing cloud-based applications on AWS. Strong hands-on background in Java, Spring Boot , and JVM-based service architectures. Deep experience with APIs (REST, event-driven, messaging), microservices, and distributed system design. Strong understanding of schema-driven design , using tools such as JSON Schema, OpenAPI, or AsyncAPI. Solid understanding of cloud security, identity and access management, and operational best practices. Experience working with Infrastructure-as-Code (Terraform, CloudFormation). Excellent communication skills and the ability to influence technical decisions. Desirable Skills AWS certification (Architect Associate / Professional). Experience with API Gateway, Lambda, DynamoDB, or Kubernetes-based workloads. Experience with event-driven architecture (SNS/SQS, Kinesis, Kafka). Experience with CI/CD pipelines, DevOps tooling, and automated delivery. Experience with containerisation (Docker, ECS/EKS). Familiarity with architectural frameworks (C4 model, ArchiMate, TOGAF). Knowledge of observability tooling (CloudWatch, ELK, Grafana, OpenTelemetry).

Senior Technical Product Manager - SC Clearance REQUIRED Cheltenham - Hybrid, 3 days on-site 70,000 - 87,000 + competitive benefits About the Role We are currently hiring for a Senior Technical Product Manager which will play a critical role in leading next generation solutions within the Defence & Aerospace Industry. Position Overview As the Senior Technical Product Manager you'd be responsible for advancing the next generation of MES/QMS solutions within Defence & Security avionics and power systems. You will work in close partnership with product managers, technical anchors, product owners, and engineering teams to define strategic direction, shape product development roadmaps, and ensure seamless delivery. The aim is to transform complex requirements into actionable plans, guide development teams, balance stakeholder needs, and champion the delivery of high-value, high-quality product increments. Key Responsibilities - Apply deep product and industry expertise to help the organisation maintain competitive advantage. - Engage with customers and stakeholders to gather VOC insights, refine requirements, and collect feedback. - Collaborate with cross-functional teams to deliver major features and complex product capabilities. - Use expert understanding of the technology stack to influence product decisions and assess technical impact. - Partner closely with UX, Architecture, and Engineering on critical design and development decisions. - Conduct interviews, develop personas, and translate insights into product direction. - Use persuasive communication to ensure alignment across customer, engineering, and product teams. - Own release planning, sprint backlogs, and near-term roadmaps for MVPs and quarterly milestones. - Prioritise backlog items continuously based on validated customer needs and business value. - Decompose complex problems and navigate ambiguous requirements with clarity and structure. - Engage frequently with development teams: clarify stories, validate functionality, support testing, and facilitate decisions. - Translate unstructured requests into actionable user stories and technical work units. - Support strong development processes through partnership with technical leadership. - Mentor junior TPMs and provide technical leadership across the organisation. - Act as a subject-matter expert in Agile methodology and coach others in best practices. Desired Skills & Expertise - Strong understanding of software design principles and coding fundamentals. - Experience working in an Agile environment. - Knowledge of APIs, data transfer mechanisms, scalability, security, caching, and modern software architectures. - Ability to assess diverse implementation options and their trade-offs. - Proactive in exploring alternative technologies and innovative problem-solving approaches. - Skilled at decomposing complex problems and documenting clear problem statements. - Ability to evaluate the technical and business impact of technology decisions. - Excellent stakeholder negotiation skills, balancing competing priorities with clarity. - Awareness of competitive landscape and current technologies to guide buy-vs-build decisions and MVP scoping. Security Requirements This position requires UK National Security Vetting at Security Check (SC) level, which must be obtained and maintained throughout employment. This applies to all individuals working in or for highly regulated UK defence environments, including remote roles. Total Rewards & Benefits - Non-contributory pension - Life assurance - Group income protection - Private medical cover - Holiday allowance equivalent to 26 days, with options to buy or sell - Flexible working arrangements where possible, supporting work-life balance Join Us If you're ready to define the future of aerospace technology, drive meaningful innovation, and lead high-impact product development in a secure, mission-critical environment, we'd love to hear from you.

Role Title: PMO Analyst Duration: contract to run until 30/11/2026 Location: Hybrid 3 days per week onsite. Either Sheffield, Birmingham Rate: up to 322 p/d Umbrella inside IR35 Role purpose / summary The PMO Analyst will provide governance, reporting, and support for change initiatives across the organization, with a strong focus on financial services projects. This role ensures that programs and projects adhere to established standards, processes, and controls-enabling successful delivery of strategic objectives in a regulated environment. The PMO Analyst will work closely with project managers, stakeholders, and senior leadership to maintain transparency, manage risks, and support decision-making. In addition, the role owns the change control cadence and portfolio reporting, coaching delivery teams on best-practice planning and governance. Key Skills/ requirements Support the definition, planning, and governance of change initiatives, including operational and technology projects within financial services. Own and continuously improve the change control process (request logging, impact assessment, approval and implementation) and coach workstream leads on best practice. Maintain accurate project and portfolio data (plans, RAIDs, benefits, decisions), ensuring timely and consistent MI reporting to stakeholders and regulatory bodies. Monitor project performance, risks and issues with clear RAG status, escalating where necessary to ensure delivery within scope, time and budget. Facilitate planning, dependency and governance workshops; run monthly health checks and lessons-learned activities to drive continuous improvement. Assist in the development and maintenance of business cases, budgets, resource plans and forecasts; support recruitment intake workflows where relevant. Prepare board packs and portfolio dashboards; ensure outcomes/benefits tracking is established and maintained. Enable effective communication across teams and stakeholders, ensuring alignment with organizational objectives and compliance with financial regulations. Drive process improvements within the PMO function to enhance efficiency and governance standards. Essential Skills & Experience: Proven experience in a PMO or project governance role within the financial services sector; prior Client experience (must have). Strong PMO leadership and stakeholder management with excellent written and verbal communication skills. End-to-end project support: scope definition, requirements/process mapping (Visio), gap/benefits analysis, solution walkthroughs, test governance and implementation support. Expert RAIDs management and portfolio-level reporting (RAG, MI packs) with meticulous attention to detail and data quality. Financials: budgeting, forecasting and resource planning; monthly financial tracking and reconciliation. Hands-on with PMO and portfolio tools; Clarity, Planview, Clarizen, (url removed); proficient with MS Office (Excel, Word, PowerPoint), SharePoint and Teams. Knowledge of project management methodologies (Agile, Waterfall/Prince2) and governance stage-gates. Ability to coach, train and influence delivery teams; comfortable facilitating workshops and assessments in fast-paced, regulated environments. Ability to manage multiple priorities and deliver to tight deadlines with high accuracy. Desirable Skills: Experience preparing board/steering packs and governance documentation. Benefits and outcomes tracking at portfolio level; dependency mapping across multiple initiatives. Experience with change control at scale (e.g., large multi-project portfolios). Process improvement and PMO framework design, including health checks and quality assurance. Exposure to business case development and portfolio management. OpenShift and infrastructure project exposure (good to have). Experience with enterprise finance/procurement tools (e.g., Buying-On-Line/PO management). All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Role Title: PMO Analyst Duration: contract to run until 30/11/2026 Location: Hybrid 3 days per week onsite, London. Sheffield, Edinburgh Rate: up to 322 p/d Umbrella inside IR35 Role purpose / summary The PMO Analyst will provide governance, reporting, and support for change initiatives across the organization, with a strong focus on financial services projects. This role ensures that programs and projects adhere to established standards, processes, and controls-enabling successful delivery of strategic objectives in a regulated environment. The PMO Analyst will work closely with project managers, stakeholders, and senior leadership to maintain transparency, manage risks, and support decision-making. In addition, the role owns the change control cadence and portfolio reporting, coaching delivery teams on best-practice planning and governance. Key Skills/ requirements Support the definition, planning, and governance of change initiatives, including operational and technology projects within financial services. Own and continuously improve the change control process (request logging, impact assessment, approval and implementation) and coach workstream leads on best practice. Maintain accurate project and portfolio data (plans, RAIDs, benefits, decisions), ensuring timely and consistent MI reporting to stakeholders and regulatory bodies. Monitor project performance, risks and issues with clear RAG status, escalating where necessary to ensure delivery within scope, time and budget. Facilitate planning, dependency and governance workshops; run monthly health checks and lessons-learned activities to drive continuous improvement. Assist in the development and maintenance of business cases, budgets, resource plans and forecasts; support recruitment intake workflows where relevant. Prepare board packs and portfolio dashboards; ensure outcomes/benefits tracking is established and maintained. Enable effective communication across teams and stakeholders, ensuring alignment with organizational objectives and compliance with financial regulations. Drive process improvements within the PMO function to enhance efficiency and governance standards. Essential Skills & Experience: Proven experience in a PMO or project governance role within the financial services sector; prior Client experience (must have). Strong PMO leadership and stakeholder management with excellent written and verbal communication skills. End-to-end project support: scope definition, requirements/process mapping (Visio), gap/benefits analysis, solution walkthroughs, test governance and implementation support. Expert RAIDs management and portfolio-level reporting (RAG, MI packs) with meticulous attention to detail and data quality. Financials: budgeting, forecasting and resource planning; monthly financial tracking and reconciliation. Hands-on with PMO and portfolio tools; Clarity, Planview, Clarizen, (url removed); proficient with MS Office (Excel, Word, PowerPoint), SharePoint and Teams. Knowledge of project management methodologies (Agile, Waterfall/Prince2) and governance stage-gates. Ability to coach, train and influence delivery teams; comfortable facilitating workshops and assessments in fast-paced, regulated environments. Ability to manage multiple priorities and deliver to tight deadlines with high accuracy. Desirable Skills: Experience preparing board/steering packs and governance documentation. Benefits and outcomes tracking at portfolio level; dependency mapping across multiple initiatives. Experience with change control at scale (e.g., large multi-project portfolios). Process improvement and PMO framework design, including health checks and quality assurance. Exposure to business case development and portfolio management. OpenShift and infrastructure project exposure (good to have). Experience with enterprise finance/procurement tools (e.g., Buying-On-Line/PO management). All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery, and ensure services meet business objectives, security requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply them in IT project delivery. Awareness of emerging digital technologies and opportunities for improvement. Proven experience overseeing critical IT infrastructure in a similar, complex environment. Experience leading an infrastructure or service delivery team to meet performance targets. Track record of managing service delivery within multi-vendor environments. Experience working closely with suppliers and partners to drive continuous improvement. Details: Salary : 46, 406 - 65, 514 Working Hours : Full Time, Monday to Friday (hybrid, 3 days per week office based) Location : Hybrid/Birmingham Duration : Permanent Role of Senior IT Platform Manager: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, balancing business objectives with financial and supplier performance. Oversee planning, installation, maintenance, and acceptance of infrastructure and workplace components, ensuring alignment with service expectations, security, and quality standards. Support the delivery of Infrastructure (compute, cloud, network) and Workplace Services (end-user computing, digital workspace, meeting rooms), ensuring agreed support models and security requirements are met. Provide technical leadership to optimise performance and outcomes across IT Infrastructure and Workplace Services. Manage and guide suppliers and internal resources to deliver IT Infrastructure and Workplace capabilities effectively. Proactively identify, investigate, and resolve system and service issues, driving long-term solutions. Monitor supplier performance to ensure compliance with SLAs, KPIs, and agreed targets. Define and communicate IT Infrastructure and Workplace Services objectives and processes with suppliers and internal teams. Benefits of working as a Senior IT Platform Manager : a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell, Lenovo/Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognised courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.