Alexander Edward James Consulting Limited
Letchworth Garden City, Hertfordshire
A growing client of ours are seeking a skilled Hardware Field Engineer to join their expanding team within a leading provider of workforce and control technologies. This role is ideal for someone with a passion for hardware, strong investigative abilities, and the ability to thrive in a fast-paced environment. You will be responsible for delivering high-quality installations and support services to customers across the UK. This position requires extensive travel throughout the UK, including overnight stays of up to five nights per week during larger installation projects. On offer includes a company vehicle, comprehensive training, competitive pay, and opportunities for internal career progression. Role Responsibilities Installation: Fit and configure new access control systems and clocking devices. Maintenance: Service and maintain existing systems to ensure optimal performance. Repair: Diagnose, troubleshoot, and repair faults efficiently. Replacement: Identify and replace faulty components or devices when necessary. Technical Knowledge: Maintain a solid understanding of access control technologies and time-tracking systems. Troubleshooting: Apply strong analytical and problem-solving skills with careful attention to detail. Working Practices: Work independently or collaboratively, managing multiple tasks effectively. Personal Profile A motivated and technically adept Hardware Field Engineer with experiencepreferablyin installing, maintaining, and supporting access control or time and attendance systems. Demonstrates a hands-on approach to problem-solving, a commitment to excellent customer service, and the ability to work to high standards of quality and reliability. Well-known for strong communication skills and the ability to build positive relationships with clients, providing clear technical explanations and minimising disruption during on-site work. Experienced in diagnosing hardware and network issues, configuring devices, and performing upgrades across diverse environments. Organised, proactive, and safety-conscious, with a strong focus on meeting deadlines and maintaining compliance with industry standards and company procedures. Committed to ongoing professional development and staying informed about emerging technologies in electronic security and workforce management solutions. Qualifications & Experience ECS/CSCS or other site-safety certification (training can be provided) - Desirable Full UK driving licence. Skills & Abilities Previous experience in field service, installation, or maintenance roles. Strong practical aptitude with an interest in electronics, IT, or engineering. Knowledge of access control, CCTV, or time and attendance systems. Good problem-solving ability and a logical approach to technical issues. Basic networking knowledge (IP addressing, routers, switches, Wi-Fi setup). Excellent attention to detail and commitment to high-quality workmanship. Understanding of low-voltage systems or cabling (RS485, CAT5/6). Confident using hand tools and basic electrical or IT equipment. Ability to read and interpret technical drawings or wiring diagrams. Basic understanding of health and safety requirements on site. Personal Attributes Must be over 21 due to fleet insurance requirements. Able to represent the company positively during on-site client interactions. Maintains accuracy and consistency when installing, configuring, or testing systems. Stays calm and focused when faced with technical challenges or tight deadlines. Willing to embrace training opportunities and keep up to date with new technologies. Able to explain technical concepts clearly to non-technical users. JBRP1_UKTJ
14/12/2025
Full time
A growing client of ours are seeking a skilled Hardware Field Engineer to join their expanding team within a leading provider of workforce and control technologies. This role is ideal for someone with a passion for hardware, strong investigative abilities, and the ability to thrive in a fast-paced environment. You will be responsible for delivering high-quality installations and support services to customers across the UK. This position requires extensive travel throughout the UK, including overnight stays of up to five nights per week during larger installation projects. On offer includes a company vehicle, comprehensive training, competitive pay, and opportunities for internal career progression. Role Responsibilities Installation: Fit and configure new access control systems and clocking devices. Maintenance: Service and maintain existing systems to ensure optimal performance. Repair: Diagnose, troubleshoot, and repair faults efficiently. Replacement: Identify and replace faulty components or devices when necessary. Technical Knowledge: Maintain a solid understanding of access control technologies and time-tracking systems. Troubleshooting: Apply strong analytical and problem-solving skills with careful attention to detail. Working Practices: Work independently or collaboratively, managing multiple tasks effectively. Personal Profile A motivated and technically adept Hardware Field Engineer with experiencepreferablyin installing, maintaining, and supporting access control or time and attendance systems. Demonstrates a hands-on approach to problem-solving, a commitment to excellent customer service, and the ability to work to high standards of quality and reliability. Well-known for strong communication skills and the ability to build positive relationships with clients, providing clear technical explanations and minimising disruption during on-site work. Experienced in diagnosing hardware and network issues, configuring devices, and performing upgrades across diverse environments. Organised, proactive, and safety-conscious, with a strong focus on meeting deadlines and maintaining compliance with industry standards and company procedures. Committed to ongoing professional development and staying informed about emerging technologies in electronic security and workforce management solutions. Qualifications & Experience ECS/CSCS or other site-safety certification (training can be provided) - Desirable Full UK driving licence. Skills & Abilities Previous experience in field service, installation, or maintenance roles. Strong practical aptitude with an interest in electronics, IT, or engineering. Knowledge of access control, CCTV, or time and attendance systems. Good problem-solving ability and a logical approach to technical issues. Basic networking knowledge (IP addressing, routers, switches, Wi-Fi setup). Excellent attention to detail and commitment to high-quality workmanship. Understanding of low-voltage systems or cabling (RS485, CAT5/6). Confident using hand tools and basic electrical or IT equipment. Ability to read and interpret technical drawings or wiring diagrams. Basic understanding of health and safety requirements on site. Personal Attributes Must be over 21 due to fleet insurance requirements. Able to represent the company positively during on-site client interactions. Maintains accuracy and consistency when installing, configuring, or testing systems. Stays calm and focused when faced with technical challenges or tight deadlines. Willing to embrace training opportunities and keep up to date with new technologies. Able to explain technical concepts clearly to non-technical users. JBRP1_UKTJ
The Role: Key Responsibilities You will be the core IT support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs) are met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs on 'in-warranty' equipment. You will also manage communication and part-ordering with external vendors. Disposal Management: Efficiently manage the process for IT asset disposals that are routed through the Hub, adhering to all contractual and security requirements. Remote Location Support: Conduct periodic replenishment of secure IT lockers at remote sites as required. Process Adherence: Strictly follow all established procedures and processes, including site-specific security regulations from internal guidelines. Service Improvement: Actively identify and flag any potential service issues or opportunities for service enhancement to your Team Leader. Essential Requirements Security Clearance: Current and Active SC (Security Check) Clearance is mandatory. Experience: Proven experience in a similar field/deskside service role, with a strong emphasis on hardware repair and logistics. The Details Hours: Monday to Friday, 08:30 - 17:00 Duration: 3-Month Contract Rate: 18.87 per hour (Inside IR35) This is an excellent chance to apply your technical expertise in a high-security environment and ensure essential IT services are delivered without disruption. If you possess the required SC Clearance and are available for an immediate start, apply now.
12/12/2025
Contractor
The Role: Key Responsibilities You will be the core IT support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs) are met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs on 'in-warranty' equipment. You will also manage communication and part-ordering with external vendors. Disposal Management: Efficiently manage the process for IT asset disposals that are routed through the Hub, adhering to all contractual and security requirements. Remote Location Support: Conduct periodic replenishment of secure IT lockers at remote sites as required. Process Adherence: Strictly follow all established procedures and processes, including site-specific security regulations from internal guidelines. Service Improvement: Actively identify and flag any potential service issues or opportunities for service enhancement to your Team Leader. Essential Requirements Security Clearance: Current and Active SC (Security Check) Clearance is mandatory. Experience: Proven experience in a similar field/deskside service role, with a strong emphasis on hardware repair and logistics. The Details Hours: Monday to Friday, 08:30 - 17:00 Duration: 3-Month Contract Rate: 18.87 per hour (Inside IR35) This is an excellent chance to apply your technical expertise in a high-security environment and ensure essential IT services are delivered without disruption. If you possess the required SC Clearance and are available for an immediate start, apply now.
Senior Firmware Engineer 60-70k Norfolk Join an innovative technology company dedicated to developing cutting-edge power systems, motors, and motor controllers across diverse market sectors. We are looking for an integral member of the Engineering Team to deliver robust firmware and software solutions. Responsibilities as a Senior Firmware Engineer: Design, develop, maintain, and test firmware and software for products focusing on power systems, motors, and motor controllers Act as the technical interface with the hardware design team and ensure all code development meets company standards Actively promote continuous improvement in development and coding practices, while also supporting QA and optimising performance. Requirements: Developing ARM MCUs in C Python experience Proven experience writing code to control power electronic systems Ability to read and understand electronic schematics Familiarity with coding standards, such as MISRA Knowledge of firmware/software debugging and validation techniques Apply now to drive the next generation of power systems and deliver cutting-edge firmware solutions!
12/12/2025
Full time
Senior Firmware Engineer 60-70k Norfolk Join an innovative technology company dedicated to developing cutting-edge power systems, motors, and motor controllers across diverse market sectors. We are looking for an integral member of the Engineering Team to deliver robust firmware and software solutions. Responsibilities as a Senior Firmware Engineer: Design, develop, maintain, and test firmware and software for products focusing on power systems, motors, and motor controllers Act as the technical interface with the hardware design team and ensure all code development meets company standards Actively promote continuous improvement in development and coding practices, while also supporting QA and optimising performance. Requirements: Developing ARM MCUs in C Python experience Proven experience writing code to control power electronic systems Ability to read and understand electronic schematics Familiarity with coding standards, such as MISRA Knowledge of firmware/software debugging and validation techniques Apply now to drive the next generation of power systems and deliver cutting-edge firmware solutions!
Systems Test Technician Southampton, Hampshire (Office-Based) £38,000 to £42,000 per year Plus excellent company benefits and incentives The Opportunity: We are seeking a highly capable Systems Technician with a strong electronic background and hands-on experience working with technical systems. The ideal candidate will be comfortable operating standard workshop test equipment, following structured procedures, and assisting with system diagnostics to board level. You will have the ability to conduct comprehensive testing on electronic components create step by step test documentation. Training will be provided to cover any gaps in IT knowledge, but a working understanding of various aspects of IT, including traditional IP Networks, troubleshooting software and fault-finding hardware issues would be highly beneficial. Skills and Experience: A background in testing, fault-finding and troubleshooting electronics at board level A solid understanding of system-level interactions and basic circuit behaviour Experience of creating step by step test documents A keen interest or exposure to dealing with software issues (operating systems, config files) Experience use key electronic test equipment, including: Digital Voltmeter (DVM) Bench Power Supply (PSU) Oscilloscope NB: Candidates must be able to pass basic criminal background checks before commencing in this role. Role and Responsibilities: Create clear, structured test procedures for system evaluation, validation, and troubleshooting Perform fault-finding activities down to board level (not component level) Document results from testing and fault-finding activities and provide feedback to engineering and project teams Correctly set up and operate a workshop bench power supply (PSU) Comply with all safety, quality, and regulatory requirements. Applications: For further information on this role and some of the opportunities we have working as a Systems Test Technician based in Southampton; please call James Sample here at ISR Recruitment or please send your CV ASAP to James Sample for a call back in the strictest confidence?
12/12/2025
Full time
Systems Test Technician Southampton, Hampshire (Office-Based) £38,000 to £42,000 per year Plus excellent company benefits and incentives The Opportunity: We are seeking a highly capable Systems Technician with a strong electronic background and hands-on experience working with technical systems. The ideal candidate will be comfortable operating standard workshop test equipment, following structured procedures, and assisting with system diagnostics to board level. You will have the ability to conduct comprehensive testing on electronic components create step by step test documentation. Training will be provided to cover any gaps in IT knowledge, but a working understanding of various aspects of IT, including traditional IP Networks, troubleshooting software and fault-finding hardware issues would be highly beneficial. Skills and Experience: A background in testing, fault-finding and troubleshooting electronics at board level A solid understanding of system-level interactions and basic circuit behaviour Experience of creating step by step test documents A keen interest or exposure to dealing with software issues (operating systems, config files) Experience use key electronic test equipment, including: Digital Voltmeter (DVM) Bench Power Supply (PSU) Oscilloscope NB: Candidates must be able to pass basic criminal background checks before commencing in this role. Role and Responsibilities: Create clear, structured test procedures for system evaluation, validation, and troubleshooting Perform fault-finding activities down to board level (not component level) Document results from testing and fault-finding activities and provide feedback to engineering and project teams Correctly set up and operate a workshop bench power supply (PSU) Comply with all safety, quality, and regulatory requirements. Applications: For further information on this role and some of the opportunities we have working as a Systems Test Technician based in Southampton; please call James Sample here at ISR Recruitment or please send your CV ASAP to James Sample for a call back in the strictest confidence?
We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester. Client Details This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support. Description Provide deskside support for IT-related issues, ensuring minimal disruption to business operations. Respond promptly to service requests, troubleshooting hardware and software problems effectively. Manage and maintain IT equipment, ensuring optimal performance and reliability. Support the installation, configuration, and updates of software and hardware systems. Collaborate with the technology department to improve IT support processes and documentation. Assist in maintaining IT security protocols and compliance within the organisation. Provide technical expertise and guidance to team members and other departments as needed. Work on IT projects to enhance system efficiency and user experience. Profile A successful Senior Deskside Engineer should have:? Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid) Ability to troubleshoot and resolve hardware, software, network, and system issues. line management or team lead experience Demonstrated ability to work effectively in a team environment ITIL certification or experience? Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills and technologies At least three years of experience in IT support or similar role Knowledge of MS Windows operating system, Microsoft Office Ability to troubleshoot and diagnose IT issues and provide solutions Attention to detail, accuracy, and quality Ability to work under pressure and meet deadlines Job Offer Competitive salary ranging from £45000 to £55000 per annum. Permanent position with opportunities for career growth within the industrial/manufacturing sector. Comprehensive benefits package to support your professional and personal well-being. Collaborative and supportive company culture in a London-based office. If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!
11/12/2025
Full time
We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester. Client Details This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support. Description Provide deskside support for IT-related issues, ensuring minimal disruption to business operations. Respond promptly to service requests, troubleshooting hardware and software problems effectively. Manage and maintain IT equipment, ensuring optimal performance and reliability. Support the installation, configuration, and updates of software and hardware systems. Collaborate with the technology department to improve IT support processes and documentation. Assist in maintaining IT security protocols and compliance within the organisation. Provide technical expertise and guidance to team members and other departments as needed. Work on IT projects to enhance system efficiency and user experience. Profile A successful Senior Deskside Engineer should have:? Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid) Ability to troubleshoot and resolve hardware, software, network, and system issues. line management or team lead experience Demonstrated ability to work effectively in a team environment ITIL certification or experience? Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills and technologies At least three years of experience in IT support or similar role Knowledge of MS Windows operating system, Microsoft Office Ability to troubleshoot and diagnose IT issues and provide solutions Attention to detail, accuracy, and quality Ability to work under pressure and meet deadlines Job Offer Competitive salary ranging from £45000 to £55000 per annum. Permanent position with opportunities for career growth within the industrial/manufacturing sector. Comprehensive benefits package to support your professional and personal well-being. Collaborative and supportive company culture in a London-based office. If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!
Join our team as a MongoDB Site Reliability Engineer, where you'll be at the forefront of designing and maintaining robust, high-performance systems that power critical financial services. In this dynamic and fast-paced environment, your role will be essential to ensuring our infrastructure remains resilient, secure, and scalable. You'll work on automating operations, enhancing system observability, and driving continuous improvements that reduce downtime and improve efficiency. If you're motivated by solving, multi-layered problems and building systems that perform reliably amid shifting priorities, we encourage you to apply. To be successful as a MongoDB Site Reliability Engineer, you should have experience with: Working in Site Reliability Engineering, DevOps, and MongoDB administration in financial services. Using MongoDB features like replicaset, sharding, backups, performance tuning, and shell scripting. Writing scripts in Python or Bash to automate tasks and reduce manual work. Some other highly valued skills may include: Using Percona, ClusterControl, CI/CD tools, and automation platforms like Ansible or Chef. Monitoring systems with Prometheus, Grafana, ELK stack, and running containers with Kubernetes. Building APIs with FastAPI and supporting scalable, high-performance systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
10/12/2025
Full time
Join our team as a MongoDB Site Reliability Engineer, where you'll be at the forefront of designing and maintaining robust, high-performance systems that power critical financial services. In this dynamic and fast-paced environment, your role will be essential to ensuring our infrastructure remains resilient, secure, and scalable. You'll work on automating operations, enhancing system observability, and driving continuous improvements that reduce downtime and improve efficiency. If you're motivated by solving, multi-layered problems and building systems that perform reliably amid shifting priorities, we encourage you to apply. To be successful as a MongoDB Site Reliability Engineer, you should have experience with: Working in Site Reliability Engineering, DevOps, and MongoDB administration in financial services. Using MongoDB features like replicaset, sharding, backups, performance tuning, and shell scripting. Writing scripts in Python or Bash to automate tasks and reduce manual work. Some other highly valued skills may include: Using Percona, ClusterControl, CI/CD tools, and automation platforms like Ansible or Chef. Monitoring systems with Prometheus, Grafana, ELK stack, and running containers with Kubernetes. Building APIs with FastAPI and supporting scalable, high-performance systems. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a MongoDB Engineer at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more multi-faceted technical issues, whilst minimizing disruption to operations. In this role you will apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. To be successful as a MongoDB Engineer, you should have: Experience in Ansible for database server configurations Experience in devops automation tools such as git, JIRA and database CI/CD tools A good working knowledge of coaching SRE practices across large organisation or multifaceted teams A working knowledge of MongoDB Some other highly valued skills may include: Practical experience of containers and Kubernetes Experience with scripting languages (e.g. python, bash) for automation / migration tasks You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based in our Knutsford or Glasgow location. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
10/12/2025
Full time
Join us as a MongoDB Engineer at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more multi-faceted technical issues, whilst minimizing disruption to operations. In this role you will apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. To be successful as a MongoDB Engineer, you should have: Experience in Ansible for database server configurations Experience in devops automation tools such as git, JIRA and database CI/CD tools A good working knowledge of coaching SRE practices across large organisation or multifaceted teams A working knowledge of MongoDB Some other highly valued skills may include: Practical experience of containers and Kubernetes Experience with scripting languages (e.g. python, bash) for automation / migration tasks You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based in our Knutsford or Glasgow location. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Our respected client, a key partner to the UK's Ministry of Defence, is seeking a skilled High Speed Digital Design Engineer to also serve as a Hardware Design Lead. In this dual role, you'll join a dynamic team of analogue and digital electronics engineers, leading the design and development of advanced MPSoC FPGA and AI-based hardware solutions. These systems support cutting-edge applications in software-defined radio (SDR), radar signal processing, and sensor fusion. Key Responsibilities: Collaborate cross-functionally with Systems, Software, Firmware, Mechanical, and Production teams to support the Technical Lead/Architect in defining optimised, customer-focused digital hardware solutions. Take ownership of the high-speed digital design elements, ensuring technical excellence and alignment with project specifications and performance goals. Lead the end-to-end electronics design lifecycle, from concept through to delivery, driving quality, compliance, and innovation across all hardware development activities. What do you need?: Proven expertise in designing complex, high-speed digital electronic systems. Hands-on experience with MPSoC FPGA architectures, DDR and Flash memory, and high-speed serial interconnects. Skilled in Signal Integrity (SI) and Power Integrity (PI) analysis to ensure robust hardware performance. Proficient in VHDL for board-level testing, validation, and debugging. Competent in C, C++, or Python to support hardware bring-up and diagnostic activities. Solid understanding of DSP principles relevant to SDR, radar signal processing, and optical sensing technologies. Demonstrated ability to architect innovative hardware solutions through close collaboration with cross-functional engineering teams. Strong academic foundation supporting success in technically demanding environments. Collaborative mindset with a passion for driving team alignment and delivering high-quality outcomes. Meticulous in documenting and configuring designs to meet rigorous engineering and compliance standards. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role: For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This role is based at our client's headquarters in Stevenage, a key location for missile operations. The site offers excellent transportation links, an onsite gym, and a coffee shop. Training and development opportunities are available to all employees. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Our respected client, a key partner to the UK's Ministry of Defence, is seeking a skilled High Speed Digital Design Engineer to also serve as a Hardware Design Lead. In this dual role, you'll join a dynamic team of analogue and digital electronics engineers, leading the design and development of advanced MPSoC FPGA and AI-based hardware solutions. These systems support cutting-edge applications in software-defined radio (SDR), radar signal processing, and sensor fusion. Key Responsibilities: Collaborate cross-functionally with Systems, Software, Firmware, Mechanical, and Production teams to support the Technical Lead/Architect in defining optimised, customer-focused digital hardware solutions. Take ownership of the high-speed digital design elements, ensuring technical excellence and alignment with project specifications and performance goals. Lead the end-to-end electronics design lifecycle, from concept through to delivery, driving quality, compliance, and innovation across all hardware development activities. What do you need?: Proven expertise in designing complex, high-speed digital electronic systems. Hands-on experience with MPSoC FPGA architectures, DDR and Flash memory, and high-speed serial interconnects. Skilled in Signal Integrity (SI) and Power Integrity (PI) analysis to ensure robust hardware performance. Proficient in VHDL for board-level testing, validation, and debugging. Competent in C, C++, or Python to support hardware bring-up and diagnostic activities. Solid understanding of DSP principles relevant to SDR, radar signal processing, and optical sensing technologies. Demonstrated ability to architect innovative hardware solutions through close collaboration with cross-functional engineering teams. Strong academic foundation supporting success in technically demanding environments. Collaborative mindset with a passion for driving team alignment and delivering high-quality outcomes. Meticulous in documenting and configuring designs to meet rigorous engineering and compliance standards. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role: For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This role is based at our client's headquarters in Stevenage, a key location for missile operations. The site offers excellent transportation links, an onsite gym, and a coffee shop. Training and development opportunities are available to all employees. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
09/12/2025
Full time
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
Junior IT Engineer Up to £25,000 + Company Van + Fuel Card + Paid Overtime Bristol and surrounding areas About the Company We are a leading global software provider delivering innovative technology solutions to the education sector. Due to continued growth and an expanding client base, we are strengthening our field service team responsible for supporting our advanced payment systems. This is an exciting opportunity to join a forward-thinking business with a strong reputation in the market. About the Role As a Junior IT Engineer, you will travel to customer sites to carry out installations, upgrades, and maintenance of our systems. This includes tasks such as software updates, hardware setup, cabling, and troubleshooting. This position is ideal for someone starting their career in technology and looking for progression opportunities. With the right attitude and skills, you could advance to a Senior Engineer role and take ownership of projects. What We're Looking For Basic understanding of IT systems, including software installations, networking, and Microsoft Windows OS Strong problem-solving and analytical skills to resolve technical issues effectively Excellent customer service skills with a professional approach Clear and confident communication abilities Full UK driving licence (essential for travel) Ability to pass a DBS check, as you will work within educational environments Benefits Competitive salary up to £25,000 Company van and fuel card provided Paid overtime Company pension scheme 25 days annual leave We are looking for someone who can start as soon as possible. If you're based in or near Bristol and want to kick-start your IT career, we'd love to hear from you. Apply today for more details! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
09/12/2025
Full time
Junior IT Engineer Up to £25,000 + Company Van + Fuel Card + Paid Overtime Bristol and surrounding areas About the Company We are a leading global software provider delivering innovative technology solutions to the education sector. Due to continued growth and an expanding client base, we are strengthening our field service team responsible for supporting our advanced payment systems. This is an exciting opportunity to join a forward-thinking business with a strong reputation in the market. About the Role As a Junior IT Engineer, you will travel to customer sites to carry out installations, upgrades, and maintenance of our systems. This includes tasks such as software updates, hardware setup, cabling, and troubleshooting. This position is ideal for someone starting their career in technology and looking for progression opportunities. With the right attitude and skills, you could advance to a Senior Engineer role and take ownership of projects. What We're Looking For Basic understanding of IT systems, including software installations, networking, and Microsoft Windows OS Strong problem-solving and analytical skills to resolve technical issues effectively Excellent customer service skills with a professional approach Clear and confident communication abilities Full UK driving licence (essential for travel) Ability to pass a DBS check, as you will work within educational environments Benefits Competitive salary up to £25,000 Company van and fuel card provided Paid overtime Company pension scheme 25 days annual leave We are looking for someone who can start as soon as possible. If you're based in or near Bristol and want to kick-start your IT career, we'd love to hear from you. Apply today for more details! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
09/12/2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
09/12/2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs. Prepare provisioning procedures ( MoP ) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services. Deploy those procedures in the production network during out of business hours. Test procedures in lab environment and ensure successful and event less deployment in production network. Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Support other members in the team. Make suggestions and bring improvements. What you'll bring Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T). Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (configuration , management & OS upgrade) Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry G reat communication skills (both written and verbal) to convey risks, acquire sign-off, timely call out issues to management, and send weekly project updates . Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable Team overview Comms Group: We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5GMobile, Broadband and Fixed Line services using ground-breaking technologies and modern operational paradigms such as SRE and Agile. From High scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on! The Rewards: There's a reason people can't stop talking about . Our outstanding range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of outstanding Sky VIP rewards and experiences Where will you work Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. We currently support hybrid working. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We are working with a high-growth AI technology company in the Greater Cambridge area who are seeking a Senior RF Data Scientist / Research Engineer to work at the intersection of RF hardware, digital signal processing, and machine learning. This is a hands-on R&D role ideally suited to engineers and scientists who enjoy fast-paced prototyping, complex problem-solving, and developing cutting-edge UAV/drone detection technologies. In this role, you will analyse complex RF data from software-defined radios (SDRs), develop advanced signal-processing pipelines, and contribute directly to the design and testing of novel sensing systems. You will be responsible for extracting and classifying RF signal features from raw IQ data, building diagnostic tools to characterise RF signals, and designing data-processing pipelines that account for real-world hardware constraints such as bandwidth limitations, ADC performance, and timing jitter. You will also model RF front-end behaviour, improving signal integrity and inference accuracy, and apply machine learning and statistical models for classification, anomaly detection, and emitter identification. You will prototype real-time and batch-processing systems using Python (NumPy, SciPy, PyTorch) and integrate them with frameworks such as GNU Radio, ZMQ, or C++ backends. The role involves leading RF data collection, field experiments, and over-the-air testing with drones, wireless devices, and custom transmitters. Collaboration across engineering and research teams is central, and you will contribute to both experimental design and iterative R&D development. The ideal candidate will have strong Python proficiency for data analysis and prototyping, a solid understanding of digital signal processing (FFT, filtering, modulation, correlation, resampling, and noise modelling), and familiarity with SDR frameworks such as GNU Radio, SDRangel, osmoSDR, or SoapySDR. A practical understanding of RF hardware chains - from antenna through filters, mixers, and ADCs - and their impact on baseband data is essential. You should also be comfortable debugging SDR setups, performing field-based RF data collection, and analysing wireless protocols such as Wi-Fi, LTE, and LoRa. Strong communication skills and the ability to work iteratively in a research-focused environment are essential. Experience with SDR hardware (bladeRF, HackRF, USRP, PlutoSDR), RF lab equipment (spectrum analysers, VNAs, signal generators), embedded or real-time systems, beamforming, passive radar, or antenna array design is highly desirable. Knowledge of RF circuit fundamentals, FPGA or GPU acceleration, and prior publications, patents, or open-source RF/ML contributions are also beneficial but not essential. This is a full-time role based in Saffron Walden / Greater Cambridge, with flexibility for onsite or hybrid working depending on project needs. You will join a dynamic Research & Prototyping team, directly influencing early-stage hardware-software product development and shaping the next generation of AI-driven sensing technologies. If you are an experienced RF data scientist or research engineer looking for a hands-on role at the cutting edge of RF, signal processing, and machine learning, we would love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
08/12/2025
Full time
We are working with a high-growth AI technology company in the Greater Cambridge area who are seeking a Senior RF Data Scientist / Research Engineer to work at the intersection of RF hardware, digital signal processing, and machine learning. This is a hands-on R&D role ideally suited to engineers and scientists who enjoy fast-paced prototyping, complex problem-solving, and developing cutting-edge UAV/drone detection technologies. In this role, you will analyse complex RF data from software-defined radios (SDRs), develop advanced signal-processing pipelines, and contribute directly to the design and testing of novel sensing systems. You will be responsible for extracting and classifying RF signal features from raw IQ data, building diagnostic tools to characterise RF signals, and designing data-processing pipelines that account for real-world hardware constraints such as bandwidth limitations, ADC performance, and timing jitter. You will also model RF front-end behaviour, improving signal integrity and inference accuracy, and apply machine learning and statistical models for classification, anomaly detection, and emitter identification. You will prototype real-time and batch-processing systems using Python (NumPy, SciPy, PyTorch) and integrate them with frameworks such as GNU Radio, ZMQ, or C++ backends. The role involves leading RF data collection, field experiments, and over-the-air testing with drones, wireless devices, and custom transmitters. Collaboration across engineering and research teams is central, and you will contribute to both experimental design and iterative R&D development. The ideal candidate will have strong Python proficiency for data analysis and prototyping, a solid understanding of digital signal processing (FFT, filtering, modulation, correlation, resampling, and noise modelling), and familiarity with SDR frameworks such as GNU Radio, SDRangel, osmoSDR, or SoapySDR. A practical understanding of RF hardware chains - from antenna through filters, mixers, and ADCs - and their impact on baseband data is essential. You should also be comfortable debugging SDR setups, performing field-based RF data collection, and analysing wireless protocols such as Wi-Fi, LTE, and LoRa. Strong communication skills and the ability to work iteratively in a research-focused environment are essential. Experience with SDR hardware (bladeRF, HackRF, USRP, PlutoSDR), RF lab equipment (spectrum analysers, VNAs, signal generators), embedded or real-time systems, beamforming, passive radar, or antenna array design is highly desirable. Knowledge of RF circuit fundamentals, FPGA or GPU acceleration, and prior publications, patents, or open-source RF/ML contributions are also beneficial but not essential. This is a full-time role based in Saffron Walden / Greater Cambridge, with flexibility for onsite or hybrid working depending on project needs. You will join a dynamic Research & Prototyping team, directly influencing early-stage hardware-software product development and shaping the next generation of AI-driven sensing technologies. If you are an experienced RF data scientist or research engineer looking for a hands-on role at the cutting edge of RF, signal processing, and machine learning, we would love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
We are currently recruiting for a Senior Software Engineer to join a Med Tech company in the North East on a permanent basis. You will provide technical expertise and leadership across medium to large-scale projects, contributing innovative solutions and will act as a trusted authority in embedded software development. This is a key role, where you will play a part in shaping technological innovations, supporting technology team strategy, and mentoring colleagues to reach their potential. Responsibilities; Developing firmware and software applications for embedded microcontrollers, microprocessors, PCs, and mobile devices. Collaborating with hardware teams to create block diagrams, IO tables, and user manuals. Adhering to defined Software Development Procedures, applying version control, modular design, coding standards, and task management tools. Participating in project scoping, planning, and technical reviews. Interpreting client and product requirements, producing system designs and functional specifications. Setting up, planning, and executing experimental work, analysing and reporting results. Coaching, mentoring, and developing colleagues, fostering a culture of continuous capability development. The Person The successful candidate will be educated to a minimum of HNC or Foundation Degree level (or equivalent) in an engineering discipline, have significant industrial experience at a senior level OR have a Degree/Master's/PhD (or equivalent) in an engineering discipline with relevant industrial experience and; Possess significant technical expertise in embedded software development and complex problem solving Will exhibit professional mastery of software development principles and practices, with experience across the full lifecycle (prototype, design, implementation, debug, test, documentation) gained in academic or industrial environments Have a working knowledge of low-power programming environments and tools (e.g. Keil/IAR) Have experience in bare-metal and RTOS programming using C/C++ Demonstrate familiarity with wireless communications (Wi-Fi, RFID, NFC, Bluetooth Low Energy, LoRaWAN) Be able to demonstrate knowledge of low-level communications systems (I2C, SPI, CAN, RS-485) Desirable Experience with safety-critical applications (ideally Medical Devices or SAMD) Knowledge of radio protocols, FreeRTOS/Zephyr, IoT/cloud programming, or mobile/web app development Electronics design, MATLAB simulation, Python/scripting, FPGA or Embedded Linux experience Experience of the full range of software development from firmware to cloud computing would be useful, with a particular focus on app and cloud development and a good understanding of cloud data management and analysis Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
08/12/2025
Full time
We are currently recruiting for a Senior Software Engineer to join a Med Tech company in the North East on a permanent basis. You will provide technical expertise and leadership across medium to large-scale projects, contributing innovative solutions and will act as a trusted authority in embedded software development. This is a key role, where you will play a part in shaping technological innovations, supporting technology team strategy, and mentoring colleagues to reach their potential. Responsibilities; Developing firmware and software applications for embedded microcontrollers, microprocessors, PCs, and mobile devices. Collaborating with hardware teams to create block diagrams, IO tables, and user manuals. Adhering to defined Software Development Procedures, applying version control, modular design, coding standards, and task management tools. Participating in project scoping, planning, and technical reviews. Interpreting client and product requirements, producing system designs and functional specifications. Setting up, planning, and executing experimental work, analysing and reporting results. Coaching, mentoring, and developing colleagues, fostering a culture of continuous capability development. The Person The successful candidate will be educated to a minimum of HNC or Foundation Degree level (or equivalent) in an engineering discipline, have significant industrial experience at a senior level OR have a Degree/Master's/PhD (or equivalent) in an engineering discipline with relevant industrial experience and; Possess significant technical expertise in embedded software development and complex problem solving Will exhibit professional mastery of software development principles and practices, with experience across the full lifecycle (prototype, design, implementation, debug, test, documentation) gained in academic or industrial environments Have a working knowledge of low-power programming environments and tools (e.g. Keil/IAR) Have experience in bare-metal and RTOS programming using C/C++ Demonstrate familiarity with wireless communications (Wi-Fi, RFID, NFC, Bluetooth Low Energy, LoRaWAN) Be able to demonstrate knowledge of low-level communications systems (I2C, SPI, CAN, RS-485) Desirable Experience with safety-critical applications (ideally Medical Devices or SAMD) Knowledge of radio protocols, FreeRTOS/Zephyr, IoT/cloud programming, or mobile/web app development Electronics design, MATLAB simulation, Python/scripting, FPGA or Embedded Linux experience Experience of the full range of software development from firmware to cloud computing would be useful, with a particular focus on app and cloud development and a good understanding of cloud data management and analysis Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Lucid Support Services Ltd
Northampton, Northamptonshire
Communications Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required) Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption. As a Unified Communications & AV Installation Engineer, you will play a key role in deploying best-in-class telephony and meeting room solutions for our customers, ensuring every interaction reflects our values of professionalism, clarity, and innovation. You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a confident communicator and a technically proficient engineer. Responsibilities: Conduct customer site surveys for telephony and meeting room deployments. Document Call Flows and Phone system design for customer approval. Install and configure Gamma Horizon and 8x8 Work systems, including handsets and soft clients. Deploy and commission Yealink Microsoft Teams Room systems (including multi-display and room control setups). Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups. Troubleshoot and resolve installation issues, escalating where necessary. Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards. Maintain accurate records of installs including diagrams, configuration notes, and training documentation. Collaborate with presales to validate feasibility of proposed solutions. Serve as the face of dbfb while onsite - delivering an outstanding customer experience. Experience: Proven experience in an installation or unified communications engineering role. Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms. Experience configuring Teams Room Systems - particularly Yealink hardware. Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools. Comfortable with cloud-based telephony provisioning portals. Understanding of basic networking (VLANs, PoE Switches, IP provisioning, QoS basics). Experience working in customer-facing environments. Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek. Comfortable with power tools in the framework of mounting equipment to walls and ceilings. Core Competencies: Resolution driven, always striving for a positive response and delivery of technical installations. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress. Ability to collaborate effectively with other team members, to ensure seamless project execution. Qualifications: Relevant industry certifications with proven implementation would be ideal. Full valid UK driving licence.
08/12/2025
Full time
Communications Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required) Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption. As a Unified Communications & AV Installation Engineer, you will play a key role in deploying best-in-class telephony and meeting room solutions for our customers, ensuring every interaction reflects our values of professionalism, clarity, and innovation. You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a confident communicator and a technically proficient engineer. Responsibilities: Conduct customer site surveys for telephony and meeting room deployments. Document Call Flows and Phone system design for customer approval. Install and configure Gamma Horizon and 8x8 Work systems, including handsets and soft clients. Deploy and commission Yealink Microsoft Teams Room systems (including multi-display and room control setups). Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups. Troubleshoot and resolve installation issues, escalating where necessary. Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards. Maintain accurate records of installs including diagrams, configuration notes, and training documentation. Collaborate with presales to validate feasibility of proposed solutions. Serve as the face of dbfb while onsite - delivering an outstanding customer experience. Experience: Proven experience in an installation or unified communications engineering role. Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms. Experience configuring Teams Room Systems - particularly Yealink hardware. Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools. Comfortable with cloud-based telephony provisioning portals. Understanding of basic networking (VLANs, PoE Switches, IP provisioning, QoS basics). Experience working in customer-facing environments. Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek. Comfortable with power tools in the framework of mounting equipment to walls and ceilings. Core Competencies: Resolution driven, always striving for a positive response and delivery of technical installations. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress. Ability to collaborate effectively with other team members, to ensure seamless project execution. Qualifications: Relevant industry certifications with proven implementation would be ideal. Full valid UK driving licence.
Lucid Support Services Ltd
Northampton, Northamptonshire
IT Project Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required) Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption. This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments. Responsibilities: Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects. Key technical escalation point. Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions. Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers. Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively Work autonomously to resolve complex issues and improve customer outcomes in line with company values. Experience: Proven experience in a Technical Project Engineer or similar role Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions. Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively. Experience of the Cyber Essentials framework and beyond. Core Competencies: Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints. Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress. Qualifications: Degree in Computer Science, IT or similar (desirable) Industry certifications (beneficial)
08/12/2025
Full time
IT Project Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required) Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption. This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments. Responsibilities: Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects. Key technical escalation point. Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions. Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers. Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively Work autonomously to resolve complex issues and improve customer outcomes in line with company values. Experience: Proven experience in a Technical Project Engineer or similar role Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions. Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively. Experience of the Cyber Essentials framework and beyond. Core Competencies: Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints. Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress. Qualifications: Degree in Computer Science, IT or similar (desirable) Industry certifications (beneficial)
Systems Test Technician Southampton, Hampshire (Office-Based) £38,000 to £42,000 per year Plus excellent company benefits and incentives The Opportunity: We are seeking a highly capable Systems Technician with a strong electronic background and hands-on experience working with technical systems. The ideal candidate will be comfortable operating standard workshop test equipment, following structured procedures, and assisting with system diagnostics to board level. You will have the ability to conduct comprehensive testing on electronic components create step by step test documentation. Training will be provided to cover any gaps in IT knowledge, but a working understanding of various aspects of IT, including traditional IP Networks, troubleshooting software and fault-finding hardware issues would be highly beneficial. Skills and Experience: A background in testing, fault-finding and troubleshooting electronics at board level A solid understanding of system-level interactions and basic circuit behaviour Experience of creating step by step test documents A keen interest or exposure to dealing with software issues (operating systems, config files) Experience use key electronic test equipment, including: Digital Voltmeter (DVM) Bench Power Supply (PSU) Oscilloscope NB: Candidates must be able to pass basic criminal background checks before commencing in this role. Role and Responsibilities: Create clear, structured test procedures for system evaluation, validation, and troubleshooting Perform fault-finding activities down to board level (not component level) Document results from testing and fault-finding activities and provide feedback to engineering and project teams Correctly set up and operate a workshop bench power supply (PSU) Comply with all safety, quality, and regulatory requirements. Applications: For further information on this role and some of the opportunities we have working as a Systems Test Technician based in Southampton; please call James Sample here at ISR Recruitment or please send your CV ASAP to James Sample for a call back in the strictest confidence?
05/12/2025
Full time
Systems Test Technician Southampton, Hampshire (Office-Based) £38,000 to £42,000 per year Plus excellent company benefits and incentives The Opportunity: We are seeking a highly capable Systems Technician with a strong electronic background and hands-on experience working with technical systems. The ideal candidate will be comfortable operating standard workshop test equipment, following structured procedures, and assisting with system diagnostics to board level. You will have the ability to conduct comprehensive testing on electronic components create step by step test documentation. Training will be provided to cover any gaps in IT knowledge, but a working understanding of various aspects of IT, including traditional IP Networks, troubleshooting software and fault-finding hardware issues would be highly beneficial. Skills and Experience: A background in testing, fault-finding and troubleshooting electronics at board level A solid understanding of system-level interactions and basic circuit behaviour Experience of creating step by step test documents A keen interest or exposure to dealing with software issues (operating systems, config files) Experience use key electronic test equipment, including: Digital Voltmeter (DVM) Bench Power Supply (PSU) Oscilloscope NB: Candidates must be able to pass basic criminal background checks before commencing in this role. Role and Responsibilities: Create clear, structured test procedures for system evaluation, validation, and troubleshooting Perform fault-finding activities down to board level (not component level) Document results from testing and fault-finding activities and provide feedback to engineering and project teams Correctly set up and operate a workshop bench power supply (PSU) Comply with all safety, quality, and regulatory requirements. Applications: For further information on this role and some of the opportunities we have working as a Systems Test Technician based in Southampton; please call James Sample here at ISR Recruitment or please send your CV ASAP to James Sample for a call back in the strictest confidence?
Senior RF Data Scientist / Research Engineer Near Cambridge My client, a fast-growing AI company based near Cambridge, is seeking a Senior RF Data Scientist / Research Engineer to work at the intersection of RF hardware, digital signal processing, and machine learning. This hands-on R&D role involves analysing complex RF datasets, developing advanced signal-processing pipelines, and contributing to cutting-edge UAV/drone detection technologies. You will play a key role in prototyping new sensing capabilities, working with SDRs, designing real-world RF experiments, and integrating machine-learning models into early-stage hardware software systems. This position is ideal for someone who thrives in fast-paced, iterative prototyping environments. Key Responsibilities Analysing raw IQ data from SDR platforms (e.g., bladeRF, USRP) to extract, classify, and interpret RF signal features Building diagnostic RF analysis tools (time frequency plots, cyclic spectra, EVM, autocorrelation, constellation tracking, etc.) Designing RF data-processing pipelines built around practical hardware constraints (bandwidth, ADC limits, gain stages, timing jitter) Modelling RF front-end behaviour (filters, mixers, LOs, AGC, noise figure) to improve signal integrity and inference accuracy Developing ML and statistical models for RF classification, anomaly detection, and emitter identification Prototyping real-time or batch-processing systems in Python (NumPy, SciPy, PyTorch) with potential integration via ZMQ, GNU Radio, or C++ backends Leading RF data collection, field experiments, and over-the-air testing using drones, wireless devices, and custom transmitters Requirements Strong Python proficiency for RF data analysis and prototyping (NumPy, SciPy, matplotlib, scikit-learn, PyTorch) Solid understanding of DSP fundamentals (FFT, filtering, modulation, correlation, noise modelling, resampling) Familiarity with SDR frameworks such as GNU Radio, SDRangel, osmoSDR, or SoapySDR Practical understanding of RF hardware chains (antenna filters mixers ADC) and their impact on baseband data Experience analysing wireless protocols (Wi-Fi, LTE, LoRa, etc.) and physical-layer structures Comfortable debugging SDR setups and performing field-based RF data collection Strong communication skills and ability to work effectively within an iterative R&D team Desirable Hands-on experience with SDRs (bladeRF, HackRF, USRP, PlutoSDR) and RF lab equipment (spectrum analysers, VNAs, signal generators) Experience in passive radar, beamforming, TDoA, Doppler, or direction finding Familiarity with embedded or real-time systems (FPGA pipelines, GPU acceleration, etc.) Programming experience in MATLAB, C++, Rust, or similar languages Knowledge of RF circuit principles (impedance matching, filter design, gain budgeting) Experience designing or testing antenna arrays for sensing/detection Publications, patents, or open-source RF/ML contributions Role Details Location: Cambridge area (onsite or hybrid depending on project needs) Department: Research & Prototyping Team Impact: Direct involvement in early-stage hardware software product development Interested? Please Click Apply Now! Senior RF Data Scientist / Research Engineer Near Cambridge
03/12/2025
Full time
Senior RF Data Scientist / Research Engineer Near Cambridge My client, a fast-growing AI company based near Cambridge, is seeking a Senior RF Data Scientist / Research Engineer to work at the intersection of RF hardware, digital signal processing, and machine learning. This hands-on R&D role involves analysing complex RF datasets, developing advanced signal-processing pipelines, and contributing to cutting-edge UAV/drone detection technologies. You will play a key role in prototyping new sensing capabilities, working with SDRs, designing real-world RF experiments, and integrating machine-learning models into early-stage hardware software systems. This position is ideal for someone who thrives in fast-paced, iterative prototyping environments. Key Responsibilities Analysing raw IQ data from SDR platforms (e.g., bladeRF, USRP) to extract, classify, and interpret RF signal features Building diagnostic RF analysis tools (time frequency plots, cyclic spectra, EVM, autocorrelation, constellation tracking, etc.) Designing RF data-processing pipelines built around practical hardware constraints (bandwidth, ADC limits, gain stages, timing jitter) Modelling RF front-end behaviour (filters, mixers, LOs, AGC, noise figure) to improve signal integrity and inference accuracy Developing ML and statistical models for RF classification, anomaly detection, and emitter identification Prototyping real-time or batch-processing systems in Python (NumPy, SciPy, PyTorch) with potential integration via ZMQ, GNU Radio, or C++ backends Leading RF data collection, field experiments, and over-the-air testing using drones, wireless devices, and custom transmitters Requirements Strong Python proficiency for RF data analysis and prototyping (NumPy, SciPy, matplotlib, scikit-learn, PyTorch) Solid understanding of DSP fundamentals (FFT, filtering, modulation, correlation, noise modelling, resampling) Familiarity with SDR frameworks such as GNU Radio, SDRangel, osmoSDR, or SoapySDR Practical understanding of RF hardware chains (antenna filters mixers ADC) and their impact on baseband data Experience analysing wireless protocols (Wi-Fi, LTE, LoRa, etc.) and physical-layer structures Comfortable debugging SDR setups and performing field-based RF data collection Strong communication skills and ability to work effectively within an iterative R&D team Desirable Hands-on experience with SDRs (bladeRF, HackRF, USRP, PlutoSDR) and RF lab equipment (spectrum analysers, VNAs, signal generators) Experience in passive radar, beamforming, TDoA, Doppler, or direction finding Familiarity with embedded or real-time systems (FPGA pipelines, GPU acceleration, etc.) Programming experience in MATLAB, C++, Rust, or similar languages Knowledge of RF circuit principles (impedance matching, filter design, gain budgeting) Experience designing or testing antenna arrays for sensing/detection Publications, patents, or open-source RF/ML contributions Role Details Location: Cambridge area (onsite or hybrid depending on project needs) Department: Research & Prototyping Team Impact: Direct involvement in early-stage hardware software product development Interested? Please Click Apply Now! Senior RF Data Scientist / Research Engineer Near Cambridge
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
03/12/2025
Full time
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.
03/12/2025
Full time
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.