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account manager london england united kingdom
Freight Personnel
Business Development Manager
Freight Personnel Dartford, London
Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE. We are they looking for : Their Air & Sea division has experienced remarkable growth over the past two years, and they are not slowing down! They are expanding their UK team and looking for a passionate and driven Business Development Manager to join the South of England sales team based anywhere in the Kent region, but preferably in the Dartford and surrounding area In this role, you'll report directly to the Regional Air & Sea Sales Manager (South) and play a key part in building and maintaining strong relationships with an existing portfolio of clients. At the same time, you'll maximise sales opportunities by identifying and winning new business. What they we offer in return? - Competitive Salary circa 50k Plus Car allowance - Hours: Monday to Friday 9:00 to 5:30pm (Hybrid) - Generous Time Off: Benefit from 25 days of annual leave. - Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay. - Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness. - Referral Rewards: Earn up to 1000 by referring a friend to join our team. - Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns, resolve objections, and ensure timely follow-ups. - Take ownership of gross profit growth across various modes, aligning with our structured sales strategy. - Stay ahead of trends by participating in market campaigns and understanding relevant literature. Embody and uphold our company's values, proudly championing "Our Approach to Business." Our Ideal Business Development Manager - Ideally, you have a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive as a self-starter, independently building a strong sales pipeline while managing customer accounts and relationships. - Comfortable working autonomously and driving your own success. - A valid, clean driving license is a must to navigate this exciting role!
04/12/2025
Full time
Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE. We are they looking for : Their Air & Sea division has experienced remarkable growth over the past two years, and they are not slowing down! They are expanding their UK team and looking for a passionate and driven Business Development Manager to join the South of England sales team based anywhere in the Kent region, but preferably in the Dartford and surrounding area In this role, you'll report directly to the Regional Air & Sea Sales Manager (South) and play a key part in building and maintaining strong relationships with an existing portfolio of clients. At the same time, you'll maximise sales opportunities by identifying and winning new business. What they we offer in return? - Competitive Salary circa 50k Plus Car allowance - Hours: Monday to Friday 9:00 to 5:30pm (Hybrid) - Generous Time Off: Benefit from 25 days of annual leave. - Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay. - Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness. - Referral Rewards: Earn up to 1000 by referring a friend to join our team. - Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns, resolve objections, and ensure timely follow-ups. - Take ownership of gross profit growth across various modes, aligning with our structured sales strategy. - Stay ahead of trends by participating in market campaigns and understanding relevant literature. Embody and uphold our company's values, proudly championing "Our Approach to Business." Our Ideal Business Development Manager - Ideally, you have a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive as a self-starter, independently building a strong sales pipeline while managing customer accounts and relationships. - Comfortable working autonomously and driving your own success. - A valid, clean driving license is a must to navigate this exciting role!
Applause IT Recruitment Ltd
Partner Account Manager Wholesale Connectivity Channel Sales
Applause IT Recruitment Ltd City, London
Channel Partner Account Manager Wholesale Connectivity Sales To suit South East England based candidate 50,000 - 60,000 + 5,000 car allowance + 40,000 Comm Full Benefits Package Hybrid Working (1 day a week in London) Applause IT are working with a major MSP to find an ambitious Partner Account Manager with a background in technology, telecoms, or cyber security. Do you excel at building long-term relationships, driving channel growth, and exceeding revenue targets? If so, this is an outstanding opportunity to join a leading UK managed services provider . The Role As a Partner Account Manager , you'll take ownership of a portfolio of wholesale partners worth over 2m per annum. You'll nurture existing relationships while driving new business opportunities, focusing on cross-selling and up selling Cyber Security and Connectivity solutions. Key responsibilities include: Managing and growing a partner portfolio with annual revenue responsibility of 2m+ Driving new business from target accounts while protecting existing revenues Building strong, consultative relationships with resellers to uncover growth opportunities Delivering against personal revenue and profit targets Acting as the commercial link between the provider and its partners Staying ahead of market developments and product innovations What We're Looking For Proven experience in Partner Management, Account Management, or Sales within telecoms, IT, AND/OR cyber security Experience selling to the UK MSP and or Telecoms / Connectivity market is ideal Strong commercial acumen with a consistent track record of hitting and exceeding targets Excellent communication, presentation, and relationship-building skills Knowledge of cyber security products and services (desirable) Proactive, ambitious, and motivated by customer success What's On Offer Salary: circa 50,000 - 60,000 + car allowance + up to 40,000 variable OTE on top Annual Leave: 25 days, rising to 28 with service Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP, eye care scheme, employee assistance programme, and in-house Wellbeing Team Additional Perks: Company-backed wellbeing initiatives, strong career development pathways, and the chance to make a real impact in a growing, future-focused organisation Ready to take your career to the next level? Apply today and become a key player in the growth of cutting-edge cyber security and connectivity solutions across the UK channel.
17/11/2025
Full time
Channel Partner Account Manager Wholesale Connectivity Sales To suit South East England based candidate 50,000 - 60,000 + 5,000 car allowance + 40,000 Comm Full Benefits Package Hybrid Working (1 day a week in London) Applause IT are working with a major MSP to find an ambitious Partner Account Manager with a background in technology, telecoms, or cyber security. Do you excel at building long-term relationships, driving channel growth, and exceeding revenue targets? If so, this is an outstanding opportunity to join a leading UK managed services provider . The Role As a Partner Account Manager , you'll take ownership of a portfolio of wholesale partners worth over 2m per annum. You'll nurture existing relationships while driving new business opportunities, focusing on cross-selling and up selling Cyber Security and Connectivity solutions. Key responsibilities include: Managing and growing a partner portfolio with annual revenue responsibility of 2m+ Driving new business from target accounts while protecting existing revenues Building strong, consultative relationships with resellers to uncover growth opportunities Delivering against personal revenue and profit targets Acting as the commercial link between the provider and its partners Staying ahead of market developments and product innovations What We're Looking For Proven experience in Partner Management, Account Management, or Sales within telecoms, IT, AND/OR cyber security Experience selling to the UK MSP and or Telecoms / Connectivity market is ideal Strong commercial acumen with a consistent track record of hitting and exceeding targets Excellent communication, presentation, and relationship-building skills Knowledge of cyber security products and services (desirable) Proactive, ambitious, and motivated by customer success What's On Offer Salary: circa 50,000 - 60,000 + car allowance + up to 40,000 variable OTE on top Annual Leave: 25 days, rising to 28 with service Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP, eye care scheme, employee assistance programme, and in-house Wellbeing Team Additional Perks: Company-backed wellbeing initiatives, strong career development pathways, and the chance to make a real impact in a growing, future-focused organisation Ready to take your career to the next level? Apply today and become a key player in the growth of cutting-edge cyber security and connectivity solutions across the UK channel.
System Recruitment
New Business Sales Manager Contact Centre Solutions
System Recruitment Knaphill, Surrey
New Business Sales Manager Contact Centre Solutions Job Type: Permanent Location: Surrey, near Woking Post Code: GU4 7QF Salary: 45,000 to 55,000 base, 90,000 to 110,000 OTE, Car Allowance and Benefits Start Date: ASAP Well established player in the CCaaS and UCaaS market are looking for a New Business Sales Manager Contact Centre Solutions to join their team in Surrey. Primarily working from home, you will spend the majority of your time on the road attending client meetings in London and the South East of England. You will be required to; Identify and develop new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities Proactively win new business and acquire new customers Produce proposals and reports Be accountable for achieving Gross Profit targets and associated KPI's Identify specific needs and opportunities and recommending products, services and solutions to address those requirements. As a New Business Sales Manager Contact Centre Solutions, you will have; At least 5 years' direct sales experience selling CCaaS / UCaaS with vendors like Zoom, 8x8, Five9, Mitel etc Proven and demonstratable New Business Sales and Client Acquisition experience. A highly driven and proactive approach, able to sell complex contact centre solutions Experience with large scale complex projects The role will suit individuals currently working as New Business Sales Manager Contact Centre Solutions, Sales Account Manager, Business Development Manager and be living within a commutable distance of Woking, South West London, Surrey, Guildford or be willing to relocate. Please forward your CV by clicking Apply Now!
06/10/2025
Full time
New Business Sales Manager Contact Centre Solutions Job Type: Permanent Location: Surrey, near Woking Post Code: GU4 7QF Salary: 45,000 to 55,000 base, 90,000 to 110,000 OTE, Car Allowance and Benefits Start Date: ASAP Well established player in the CCaaS and UCaaS market are looking for a New Business Sales Manager Contact Centre Solutions to join their team in Surrey. Primarily working from home, you will spend the majority of your time on the road attending client meetings in London and the South East of England. You will be required to; Identify and develop new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities Proactively win new business and acquire new customers Produce proposals and reports Be accountable for achieving Gross Profit targets and associated KPI's Identify specific needs and opportunities and recommending products, services and solutions to address those requirements. As a New Business Sales Manager Contact Centre Solutions, you will have; At least 5 years' direct sales experience selling CCaaS / UCaaS with vendors like Zoom, 8x8, Five9, Mitel etc Proven and demonstratable New Business Sales and Client Acquisition experience. A highly driven and proactive approach, able to sell complex contact centre solutions Experience with large scale complex projects The role will suit individuals currently working as New Business Sales Manager Contact Centre Solutions, Sales Account Manager, Business Development Manager and be living within a commutable distance of Woking, South West London, Surrey, Guildford or be willing to relocate. Please forward your CV by clicking Apply Now!
SER Limited
AV Business Development Manager
SER Limited
Business Development Manager - AV Solutions (Hybrid) Location: London Salary: £30,000 - £60,000 basic + commission (OTE: Up to £100K+) Benefits: 25 days annual leave plus bank holidays, car allowance, private healthcare, pension, laptop, phone About the Company: A specialist AV integrator providing audio visual solutions for lecture theatres, meeting rooms, universities, and corporate environments. The Role: The AV Business Development Manager will be responsible for developing new business and groiwng accounts - selling AV solutions into the education and corporate sectors. Key Responsibilities: Manage and grow existing client relationships Proactively hunt for new business opportunities in the education and corporate sectors Pitch and sell AV solutions such as Microsoft Teams Rooms (MTRs) and digital signage Attend client meetings and site visits across the South East of England Assist the technical team in converting the client's vision into implementable designs. Requirements: Proven background in AV sales (ideally with education or corporate clients) Confident in both nurturing accounts and generating new business Prior experience selling into the education market with a good understanding of tender processes would be a huge plus Strong communication and presentation skills Full UK driving licence Right to work within the UK Package: £30K - £60K basic salary DOE Commission scheme Company car allowance Paid mileage expenses 25 days holiday + bank holidays Laptop, phone Statutory pension Career progression - opportunity to grow and lead a sales team Interested? Click apply or contact Jake Voisey on the details provided SER-IN
26/08/2025
Full time
Business Development Manager - AV Solutions (Hybrid) Location: London Salary: £30,000 - £60,000 basic + commission (OTE: Up to £100K+) Benefits: 25 days annual leave plus bank holidays, car allowance, private healthcare, pension, laptop, phone About the Company: A specialist AV integrator providing audio visual solutions for lecture theatres, meeting rooms, universities, and corporate environments. The Role: The AV Business Development Manager will be responsible for developing new business and groiwng accounts - selling AV solutions into the education and corporate sectors. Key Responsibilities: Manage and grow existing client relationships Proactively hunt for new business opportunities in the education and corporate sectors Pitch and sell AV solutions such as Microsoft Teams Rooms (MTRs) and digital signage Attend client meetings and site visits across the South East of England Assist the technical team in converting the client's vision into implementable designs. Requirements: Proven background in AV sales (ideally with education or corporate clients) Confident in both nurturing accounts and generating new business Prior experience selling into the education market with a good understanding of tender processes would be a huge plus Strong communication and presentation skills Full UK driving licence Right to work within the UK Package: £30K - £60K basic salary DOE Commission scheme Company car allowance Paid mileage expenses 25 days holiday + bank holidays Laptop, phone Statutory pension Career progression - opportunity to grow and lead a sales team Interested? Click apply or contact Jake Voisey on the details provided SER-IN
HISTORIC ENGLAND
Project Manager
HISTORIC ENGLAND
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. Historic England have a fantastic opportunity for you to join us as our Project Manager (Heritage Data). You will be based at a local National office and also work from home. Salary is dependent on location National £30,155 - £35,000 GL+ £33,356 - £36,500 Inner London £35,000 - £38,500 What you will be doing: The Project Manager (Heritage Data) will be required to undertake the project management of various projects from the Heritage Data programme. The most significant project of these, has been defined as Arches for HERs due for a public launch later this year. Arches for HERs has been developed by the Getty Conservation Institute (GCI) in partnership with Historic England (HE) and the City of Lincoln. HE are investigating a range of heritage data projects, handled by various business teams from across the organisation, which necessitate new system(s) to be developed and delivered as per the preferred defined solution for some of our legacy systems for the organisation. The key purpose of this post is to provide strong project management for the Arches for HERs project, and to undertake other heritage data project activities when required. The jobholder will be required to liaise closely with our Information Management & Technology (IMT) & Digital Engagement departments, London & South East Regional team, Information Analysis team and other areas of the business. We need you to join us and build effective business relationships which will maintain our strong relationships with the GCI and their chosen software developers in the USA at a senior level. You will take a lead in applying comprehensive Project Management Office (PMO) principles and proven project and business change methodologies and to assist identified business change and project initiatives. Such methodologies will include: "PRINCE2 Agile" and "SCRUM". You will undertake Project Management activities for heritage data projects for the Digital Strategy. Lead project design; establish a governance structure collaborating with project team, stakeholders and Senior Responsible Owner (SRO); translate the overall vision of the project into delivery; manage the delivery and eventual closedown and/or renewal of the project/into future developments and/or phases; and be accountable for ensuring progress towards project objectives and Digital Strategy goals. Be responsible for developing and implementing clear and collaborative project plans, monitoring and controlling scope, schedule, finance, risks, issues and resources. Develop and maintain a high performing team relationship across all areas of the Business Systems team to assist the success of the Digital Strategy. Keep 'up to date' with technologies and innovations in the sector and consider their potential use in assisting Historic England business objectives, assisting this activity wherever possible. Occasional travel will be required to Swindon or London, as projects require. What we are looking for: Experience in managing business change Proven experience/ knowledge of applying Agile (or related) methodologies in some capacity Strong relationship building skills Excellent organisational and time management skills and be able to prioritise and deliver to deadlines Displays strong active listening skills and effective Communicator at all levels We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have an queries. Provisional virtual interview dates: week commencing 28th August 2023 To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. Please click the following link for the full Job Description /content/job-descriptions-hr/project-manager-heritage-data-jd/
17/08/2023
Full time
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. Historic England have a fantastic opportunity for you to join us as our Project Manager (Heritage Data). You will be based at a local National office and also work from home. Salary is dependent on location National £30,155 - £35,000 GL+ £33,356 - £36,500 Inner London £35,000 - £38,500 What you will be doing: The Project Manager (Heritage Data) will be required to undertake the project management of various projects from the Heritage Data programme. The most significant project of these, has been defined as Arches for HERs due for a public launch later this year. Arches for HERs has been developed by the Getty Conservation Institute (GCI) in partnership with Historic England (HE) and the City of Lincoln. HE are investigating a range of heritage data projects, handled by various business teams from across the organisation, which necessitate new system(s) to be developed and delivered as per the preferred defined solution for some of our legacy systems for the organisation. The key purpose of this post is to provide strong project management for the Arches for HERs project, and to undertake other heritage data project activities when required. The jobholder will be required to liaise closely with our Information Management & Technology (IMT) & Digital Engagement departments, London & South East Regional team, Information Analysis team and other areas of the business. We need you to join us and build effective business relationships which will maintain our strong relationships with the GCI and their chosen software developers in the USA at a senior level. You will take a lead in applying comprehensive Project Management Office (PMO) principles and proven project and business change methodologies and to assist identified business change and project initiatives. Such methodologies will include: "PRINCE2 Agile" and "SCRUM". You will undertake Project Management activities for heritage data projects for the Digital Strategy. Lead project design; establish a governance structure collaborating with project team, stakeholders and Senior Responsible Owner (SRO); translate the overall vision of the project into delivery; manage the delivery and eventual closedown and/or renewal of the project/into future developments and/or phases; and be accountable for ensuring progress towards project objectives and Digital Strategy goals. Be responsible for developing and implementing clear and collaborative project plans, monitoring and controlling scope, schedule, finance, risks, issues and resources. Develop and maintain a high performing team relationship across all areas of the Business Systems team to assist the success of the Digital Strategy. Keep 'up to date' with technologies and innovations in the sector and consider their potential use in assisting Historic England business objectives, assisting this activity wherever possible. Occasional travel will be required to Swindon or London, as projects require. What we are looking for: Experience in managing business change Proven experience/ knowledge of applying Agile (or related) methodologies in some capacity Strong relationship building skills Excellent organisational and time management skills and be able to prioritise and deliver to deadlines Displays strong active listening skills and effective Communicator at all levels We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have an queries. Provisional virtual interview dates: week commencing 28th August 2023 To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. Please click the following link for the full Job Description /content/job-descriptions-hr/project-manager-heritage-data-jd/
Head of Product
upReach London, UK
Key information Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours Start date : November 2022 (we are happy to work with you and your notice period) Duration : Permanent Salary: £41,000 - £47,000 per annum if located in Bristol, Manchester, Nottingham or Newcastle. £44,000 - £50,000 if based in London. In addition, all staff receive a £312 yearly tax-free WFH allowance. Application deadline : 5pm Friday 21st October Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis. About upReach Do you think that your socio-economic background should determine your career prospects?   upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a less advantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.  We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help young people from less advantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.  To find out more about how we support our students, visit our website and read our Annual Report , and Impact Report .  Role overview   upReach is seeking to hire a Head of Product . This is an exciting opportunity to lead our Products & Technology Team with a strategic view of the organisation's products to develop our impact as a charity. This role would suit individuals with substantial experience in product management, developing a team, a passion for social mobility and experience operating in a fast paced environment.  You will work closely with the Senior Technology and Data Manager to manage the workload and priorities of the team; delivering products and innovating income generation. The current suite of products include REALrating , Social Mobility Network , getEmployable and our Associate (what we call the undergraduates we support) CRM. You will manage the relationship with our technology development partner and their team of developers, ensuring that our project sprints and timelines are executed on and delivered to a high standard.    Our values upReach upholds the following values: Perseverance Integrity Advocacy Aspiration Proactivity  Skills  The ideal candidate for Head of Product will bring with them the following skills:   Problem solving and decision making Attention to detail Planning and organisation Collaboration Passion and motivation Communication skills Leadership Experience  To be successful, you will have substantial experience within product management and building a product culture while growing a team. You will be proactive, resilient and used to managing competing priorities within a varied workload, with a willingness to perform varying duties depending on the shifting needs of the charity. Experience in managing a product portfolio and delivering a coherent product strategy through collaboration with multiple teams, including awareness of software development and systems needs; Experience in coaching and developing Product Managers (direct reports) to help them increase their impact and develop in their careers ; Experience managing external supplier relationships as well as working with and influencing other varied stakeholders (internal and external); Experience in overseeing a varied product portfolio, and driving growth across several product areas at once, either as an individual contributor or through direct reports; Experience in setting KPIs for product portfolios and measuring progress against targets over time, course correcting where necessary; Experience working in a fast-paced environment and working independently to find solutions to problems; Experience in managing competing priorities whilst maintaining an exceptional eye for detail; University degree in any discipline, or equivalent experience. Desirable experience: Experience working with multidisciplinary teams using Agile methodology Project management qualifications or comparable experience; Knowledge of GDPR legislation and regulations; Familiarity with Trello, G Suite and Zoom video conferencing software. Responsibilities Over the first six months, you will contribute to upReach's mission, by leading the Product Team and collaborating with the partnership and strategy teams to maximise income by identifying, ideating, validating, and delivering products & their enhancements and business development opportunities of the role.  Working in a team environment;  you will be an inquisitive challenger that takes the initiative, and has a fixing mindset. Core responsibilities include:  Drive product development leading a high performing team of Product Managers, through the ideation, technical development, scaling and launching of innovative products and features.  Build, manage, coach and develop a high performing, diverse and inclusive team of Product Managers to help them increase their impact and develop in their careers by establishing clear and measurable goals. Creating and building a product culture in the organisation, designing the product development process and seeding this within the team  Work with the relevant members of the Senior Leadership Team to establish a shared vision for the organisation by building consensus on commercial product strategies, priorities and related KPIs, and establishing executable operating plans, identifying interdependencies & risks. Guide Product Managers to understand upReach’s strategic and competitive position to deliver products that are recognized as best in the industry; including the integration of usability studies, research and market analysis into product requirements to enhance user satisfaction. Define and analyse KPIs to measure impact and success of the products; and establish reporting processes to demonstrate progress against targets over time to facilitate decision making and course correct where required. Manage multiple products and priorities, while maximising team and organisation efficiency and effectiveness in a constantly evolving environment by adapting to change and offering creative solutions. Accountable for the day-to-day management and coordination of key technology supplier relationships (including our main technology development partner); includes coordination of multiple work streams, supplier governance, SLA and contract management and input into sourcing decisions. Supporting Head of Finance and Operations / Senior Technology and Data Manager with Data Protection and cyber security measures, ensuring compliance and implementing measures to reduce risk associated with data protection, including managing the process for an annual tech audit to assess the effectiveness of data protection policies and measures in place.   Team Culture & Benefits  By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.  We offer:  Flexible and hybrid working. Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.  Birthday leave. 3% Pension Contribution. Cycle-to-work scheme. Monthly socials. Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.  Personal Development Budget, activated after 6 months in the role. The opportunity to participate in our fantastic staff networks:  Disability and Inclusion Network Ethnic Minorities Network  Green Network  LGBTQ+ Network Mindfulness Network Ready to apply? CLICK HERE TO APPLY We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. If you have particular needs or requirements, please get in touch using recruitment@upReach.org.uk . Applications close at 5pm 21st October. Early applications are encouraged as we will be scheduling interviews on an ongoing basis.  If you have any questions regarding the role please email us at recruitment@upReach.org.uk . 
28/09/2022
Full time
Key information Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours Start date : November 2022 (we are happy to work with you and your notice period) Duration : Permanent Salary: £41,000 - £47,000 per annum if located in Bristol, Manchester, Nottingham or Newcastle. £44,000 - £50,000 if based in London. In addition, all staff receive a £312 yearly tax-free WFH allowance. Application deadline : 5pm Friday 21st October Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis. About upReach Do you think that your socio-economic background should determine your career prospects?   upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a less advantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.  We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help young people from less advantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.  To find out more about how we support our students, visit our website and read our Annual Report , and Impact Report .  Role overview   upReach is seeking to hire a Head of Product . This is an exciting opportunity to lead our Products & Technology Team with a strategic view of the organisation's products to develop our impact as a charity. This role would suit individuals with substantial experience in product management, developing a team, a passion for social mobility and experience operating in a fast paced environment.  You will work closely with the Senior Technology and Data Manager to manage the workload and priorities of the team; delivering products and innovating income generation. The current suite of products include REALrating , Social Mobility Network , getEmployable and our Associate (what we call the undergraduates we support) CRM. You will manage the relationship with our technology development partner and their team of developers, ensuring that our project sprints and timelines are executed on and delivered to a high standard.    Our values upReach upholds the following values: Perseverance Integrity Advocacy Aspiration Proactivity  Skills  The ideal candidate for Head of Product will bring with them the following skills:   Problem solving and decision making Attention to detail Planning and organisation Collaboration Passion and motivation Communication skills Leadership Experience  To be successful, you will have substantial experience within product management and building a product culture while growing a team. You will be proactive, resilient and used to managing competing priorities within a varied workload, with a willingness to perform varying duties depending on the shifting needs of the charity. Experience in managing a product portfolio and delivering a coherent product strategy through collaboration with multiple teams, including awareness of software development and systems needs; Experience in coaching and developing Product Managers (direct reports) to help them increase their impact and develop in their careers ; Experience managing external supplier relationships as well as working with and influencing other varied stakeholders (internal and external); Experience in overseeing a varied product portfolio, and driving growth across several product areas at once, either as an individual contributor or through direct reports; Experience in setting KPIs for product portfolios and measuring progress against targets over time, course correcting where necessary; Experience working in a fast-paced environment and working independently to find solutions to problems; Experience in managing competing priorities whilst maintaining an exceptional eye for detail; University degree in any discipline, or equivalent experience. Desirable experience: Experience working with multidisciplinary teams using Agile methodology Project management qualifications or comparable experience; Knowledge of GDPR legislation and regulations; Familiarity with Trello, G Suite and Zoom video conferencing software. Responsibilities Over the first six months, you will contribute to upReach's mission, by leading the Product Team and collaborating with the partnership and strategy teams to maximise income by identifying, ideating, validating, and delivering products & their enhancements and business development opportunities of the role.  Working in a team environment;  you will be an inquisitive challenger that takes the initiative, and has a fixing mindset. Core responsibilities include:  Drive product development leading a high performing team of Product Managers, through the ideation, technical development, scaling and launching of innovative products and features.  Build, manage, coach and develop a high performing, diverse and inclusive team of Product Managers to help them increase their impact and develop in their careers by establishing clear and measurable goals. Creating and building a product culture in the organisation, designing the product development process and seeding this within the team  Work with the relevant members of the Senior Leadership Team to establish a shared vision for the organisation by building consensus on commercial product strategies, priorities and related KPIs, and establishing executable operating plans, identifying interdependencies & risks. Guide Product Managers to understand upReach’s strategic and competitive position to deliver products that are recognized as best in the industry; including the integration of usability studies, research and market analysis into product requirements to enhance user satisfaction. Define and analyse KPIs to measure impact and success of the products; and establish reporting processes to demonstrate progress against targets over time to facilitate decision making and course correct where required. Manage multiple products and priorities, while maximising team and organisation efficiency and effectiveness in a constantly evolving environment by adapting to change and offering creative solutions. Accountable for the day-to-day management and coordination of key technology supplier relationships (including our main technology development partner); includes coordination of multiple work streams, supplier governance, SLA and contract management and input into sourcing decisions. Supporting Head of Finance and Operations / Senior Technology and Data Manager with Data Protection and cyber security measures, ensuring compliance and implementing measures to reduce risk associated with data protection, including managing the process for an annual tech audit to assess the effectiveness of data protection policies and measures in place.   Team Culture & Benefits  By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.  We offer:  Flexible and hybrid working. Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.  Birthday leave. 3% Pension Contribution. Cycle-to-work scheme. Monthly socials. Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.  Personal Development Budget, activated after 6 months in the role. The opportunity to participate in our fantastic staff networks:  Disability and Inclusion Network Ethnic Minorities Network  Green Network  LGBTQ+ Network Mindfulness Network Ready to apply? CLICK HERE TO APPLY We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. If you have particular needs or requirements, please get in touch using recruitment@upReach.org.uk . Applications close at 5pm 21st October. Early applications are encouraged as we will be scheduling interviews on an ongoing basis.  If you have any questions regarding the role please email us at recruitment@upReach.org.uk . 
DevOps Manager
The FA
Our Organisation The Football Association The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation. 90 minutes to change our world Digital Technology HAVE THE DIGITAL WORLD AT YOUR FEET Technology is key to the FA's transformation. From supporting grassroots via our day-to-day digital presence, to using data-led insights to drive the game - to developing future focused platforms for professional football - our Digital Technology team is central to our future. Whilst investment in technology to make the experience of all participants relevant and easy, is already at the heart of how we can serve the game, we are looking to invest even further and deliver in a more iterative way, forming product lines and fully moving towards an Agile, Product Management framework. By 2024, we will upgrade and simplify our core football administration system (moving from Whole Game System to Platform for Football) and provide enhanced capability to England teams. Our product lines cover all those that RUN , PLAY , LEARN as well as our responsibility to REGULATE , WIN and leverage DATA whilst also ensuring sufficient focus on the CORE BUSINESS online and PLATFORMS that support each product and service across the organisation. Join us in helping to DECIDE THE GAME and HAVE THE DIGITAL WORLD AT YOUR FEET . Key Accountabilities Management of the DevOps technologies and processes, ensuring the adoption of cloud native architectures and operationalisation of DevOps techniques throughout the product development and support lifecycle. Key Accountabilities; Collaborate with the Head of Platform to build an effective roadmap that will develop the maturity of the FA's DevOps platforms, through budget planning and implementation of fit for purpose solutions and processes. Ensure the effective utilisation of DevOps technologies throughout the FA delivery function. Ensure DevOps tools and processes are in place and effective throughout the development lifecycle Develop automation scripts / pipelines for infrastructure and application deployments with goal of eliminating manual installation steps Build, communicate and utilise effective standards for DevOps processes Ensure that managed service teams are correctly resourced to provide DevOps services across product lines. Support and resolve issues related to product development environments. Provide effective metrics for the measurement of the success of DevOps process within the FA. Be an evangelist for the use of DevOps through communication, training and awareness sessions. Collaborate with peers to ensure all platform engineering and service delivery functions work in tandem to provide effective service to all platform customers Ensure regular and documented meetings are held with the DevOps delivery partner to measure delivery performance Attend the Architecture Review Board when required, to ensure all wider DevOps architectural changes are understood and signed-off by the board. Execute additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. What we are looking for Essential Experience in a similar DevOps or Platform Engineering Management role Experience with managing third party service providers and business stakeholders. In depth knowledge of the cloud marketplace and solutions Good project and change management skills Good technology experience and strong info sec technical background in both traditional and cloud (Azure preference) environments. Experience with quality improvement processes to drive efficiency. Effective presentation skills (written and verbal) Desirable Technology experience within Football or other sporting associations or a working knowledge of sports administration systems Experience working in a matrix structure/multiple client groups What we can offer you An exciting and challenging role within a changing, dynamic and world-renowned sports organisation. Attractive benefits and a competitive salary. Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre. We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.
24/09/2022
Full time
Our Organisation The Football Association The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation. 90 minutes to change our world Digital Technology HAVE THE DIGITAL WORLD AT YOUR FEET Technology is key to the FA's transformation. From supporting grassroots via our day-to-day digital presence, to using data-led insights to drive the game - to developing future focused platforms for professional football - our Digital Technology team is central to our future. Whilst investment in technology to make the experience of all participants relevant and easy, is already at the heart of how we can serve the game, we are looking to invest even further and deliver in a more iterative way, forming product lines and fully moving towards an Agile, Product Management framework. By 2024, we will upgrade and simplify our core football administration system (moving from Whole Game System to Platform for Football) and provide enhanced capability to England teams. Our product lines cover all those that RUN , PLAY , LEARN as well as our responsibility to REGULATE , WIN and leverage DATA whilst also ensuring sufficient focus on the CORE BUSINESS online and PLATFORMS that support each product and service across the organisation. Join us in helping to DECIDE THE GAME and HAVE THE DIGITAL WORLD AT YOUR FEET . Key Accountabilities Management of the DevOps technologies and processes, ensuring the adoption of cloud native architectures and operationalisation of DevOps techniques throughout the product development and support lifecycle. Key Accountabilities; Collaborate with the Head of Platform to build an effective roadmap that will develop the maturity of the FA's DevOps platforms, through budget planning and implementation of fit for purpose solutions and processes. Ensure the effective utilisation of DevOps technologies throughout the FA delivery function. Ensure DevOps tools and processes are in place and effective throughout the development lifecycle Develop automation scripts / pipelines for infrastructure and application deployments with goal of eliminating manual installation steps Build, communicate and utilise effective standards for DevOps processes Ensure that managed service teams are correctly resourced to provide DevOps services across product lines. Support and resolve issues related to product development environments. Provide effective metrics for the measurement of the success of DevOps process within the FA. Be an evangelist for the use of DevOps through communication, training and awareness sessions. Collaborate with peers to ensure all platform engineering and service delivery functions work in tandem to provide effective service to all platform customers Ensure regular and documented meetings are held with the DevOps delivery partner to measure delivery performance Attend the Architecture Review Board when required, to ensure all wider DevOps architectural changes are understood and signed-off by the board. Execute additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. What we are looking for Essential Experience in a similar DevOps or Platform Engineering Management role Experience with managing third party service providers and business stakeholders. In depth knowledge of the cloud marketplace and solutions Good project and change management skills Good technology experience and strong info sec technical background in both traditional and cloud (Azure preference) environments. Experience with quality improvement processes to drive efficiency. Effective presentation skills (written and verbal) Desirable Technology experience within Football or other sporting associations or a working knowledge of sports administration systems Experience working in a matrix structure/multiple client groups What we can offer you An exciting and challenging role within a changing, dynamic and world-renowned sports organisation. Attractive benefits and a competitive salary. Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre. We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.
Care Quality Commission
Platform Manager (Microsoft 365)
Care Quality Commission
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
24/09/2022
Full time
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
British Library
National Growth Programme Manager
British Library
Description Full Time, Fixed Term until 31.3.2025 We are looking for a highly experienced and enthusiastic individual to join us to manage an exciting new scale-up programme, funded by Arts Council England. The British Library is one of the world's greatest research Libraries and one of our core purposes is to help businesses to innovate and grow. The Business & IP Centre, based in the Library's flagship building in St Pancras, was founded in 2006 and supports people to start and grow successful businesses by giving them access to our collections, knowledge and networks. Building on our successful track record of supporting scale-ups in London, we are in turn scaling up our programme nationally, with a focus on the creative and cultural sectors. As National Growth Programme Manager, you must have a keen interest in helping entrepreneurs and small business owners - from all walks of life - to achieve their ambitions. You must also have 'hands on' experience of managing publicly-funded projects/programmes, including a methodical approach to tracking and reporting on progress versus plan. You will join a dynamic and high-performing team and work very closely with colleagues across the Library and the Business & IP Centre National Network to ensure that we deliver a high quality and impactful programme, which meets or exceeds our targets. You will also have line management responsibility for a team of three people, plus two dotted-line reports. Minimum requirements (essential) • Educated to degree level or equivalent • Proven track record in successful management of publicly-funded programmes/projects • Excellent analytical, planning and organisational skills • Proven experience of managing departmental budgets • Superb attention to detail, and ability to prioritise and manage multiple tasks. • Numerate, with ability to write reports and present information clearly and concisely. • Interest in and knowledge of small and medium-sized enterprises and entrepreneurs. • Excellent communications skills, with the ability to influence people at all levels of the organisation. • A flexible approach to work, with good time management skills and the ability to prioritise work and meet deadlines. • Results-orientated, with an ability to make things happen. • Experience of managing a team. Additional requirements (desirable) • Previous experience of having run a publicly-funded programmes/projects • PRINCE2 Practitioner-registered project management training • Experience in account/project management on public or private funded projects • Good knowledge of scale-up business support network in London and nationally • Experience of bid-writing and costing/pricing projects • Good understanding of the British Library and its services. Additional information The post will include early morning and evening work. As one of the world's great libraries, our duty is to preserve the nation's intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world's largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere. In return we offer a competitive salary and a number of excellent benefits. Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 26.6% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays. For further information and to apply, please visit quoting vacancy ref:04263 Closing date: 14 October 2022 Interview date: 25/27 October 2022 We are unable to provide sponsorship under the UK Skilled Worker visa for this role, as it does not meet the eligibility criteria required for this immigration route To apply to this vacancy click the 'apply' button which will direct you to the British Library recruitment system. Then candidates need to apply by completing an application form on the in the British Library recruitment website
24/09/2022
Full time
Description Full Time, Fixed Term until 31.3.2025 We are looking for a highly experienced and enthusiastic individual to join us to manage an exciting new scale-up programme, funded by Arts Council England. The British Library is one of the world's greatest research Libraries and one of our core purposes is to help businesses to innovate and grow. The Business & IP Centre, based in the Library's flagship building in St Pancras, was founded in 2006 and supports people to start and grow successful businesses by giving them access to our collections, knowledge and networks. Building on our successful track record of supporting scale-ups in London, we are in turn scaling up our programme nationally, with a focus on the creative and cultural sectors. As National Growth Programme Manager, you must have a keen interest in helping entrepreneurs and small business owners - from all walks of life - to achieve their ambitions. You must also have 'hands on' experience of managing publicly-funded projects/programmes, including a methodical approach to tracking and reporting on progress versus plan. You will join a dynamic and high-performing team and work very closely with colleagues across the Library and the Business & IP Centre National Network to ensure that we deliver a high quality and impactful programme, which meets or exceeds our targets. You will also have line management responsibility for a team of three people, plus two dotted-line reports. Minimum requirements (essential) • Educated to degree level or equivalent • Proven track record in successful management of publicly-funded programmes/projects • Excellent analytical, planning and organisational skills • Proven experience of managing departmental budgets • Superb attention to detail, and ability to prioritise and manage multiple tasks. • Numerate, with ability to write reports and present information clearly and concisely. • Interest in and knowledge of small and medium-sized enterprises and entrepreneurs. • Excellent communications skills, with the ability to influence people at all levels of the organisation. • A flexible approach to work, with good time management skills and the ability to prioritise work and meet deadlines. • Results-orientated, with an ability to make things happen. • Experience of managing a team. Additional requirements (desirable) • Previous experience of having run a publicly-funded programmes/projects • PRINCE2 Practitioner-registered project management training • Experience in account/project management on public or private funded projects • Good knowledge of scale-up business support network in London and nationally • Experience of bid-writing and costing/pricing projects • Good understanding of the British Library and its services. Additional information The post will include early morning and evening work. As one of the world's great libraries, our duty is to preserve the nation's intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world's largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere. In return we offer a competitive salary and a number of excellent benefits. Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 26.6% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays. For further information and to apply, please visit quoting vacancy ref:04263 Closing date: 14 October 2022 Interview date: 25/27 October 2022 We are unable to provide sponsorship under the UK Skilled Worker visa for this role, as it does not meet the eligibility criteria required for this immigration route To apply to this vacancy click the 'apply' button which will direct you to the British Library recruitment system. Then candidates need to apply by completing an application form on the in the British Library recruitment website
Rugby Football Union
Security and Compliance Architect
Rugby Football Union
Job Description Role overview Job Title : Security and Compliance Architect Department : Technology Reports to : Head of Architecture and Planning Salary Banding : Circa £60,000 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the digital experience of volunteers, players, fans and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. The Security and Compliance Architect will support the design, development, procurement, and assurance of the Digital and Data solutions created by the RFU. The role will provide expertise and be the subject matter expert on the required security and controls and processes required both through project lifecycles, and in Business as Usual. Accountabilities: Analyse existing and proposed technical architectures for security risk Advise on appropriate security controls to mitigate security architecture risks Provide expert technical advice to support the design and development of secure architectures Apply secure architecture principles and practices to assure technical architectures Develop security architecture frameworks/processes at programme level Develop audit and compliance processes to assure technical security controls Advise on technical management of secure environments Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business, and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Strong and demonstrable knowledge of Cyber Security technologies Some experience and knowledge in designing or deploying Cyber Security solutions across either private, hybrid, or public cloud environments Understanding of key trends relating to securing SAAS applications Experience or interested in gaining experience in Secure DevOps Experience doing threat-modelling of complex systems Experience creating technical documentation, product documentation, technology, software and systems architecture Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (e.g. Agile), API Gateways, Data Analytics Experience with open-source security technologies Solid understanding of and ability to speak to security principles in areas such as application security, virtualization, cloud technologies, access control. Knowledge of SIEM solutions as well as Vulnerability Management and the role they play in security architecture Relevant industry certification in the security domain Comprehensive understanding of GDPR, specifically UK GDPR Committed to actively contributing and building an inclusive BACK culture in your role Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7..... click apply for full job details
24/09/2022
Full time
Job Description Role overview Job Title : Security and Compliance Architect Department : Technology Reports to : Head of Architecture and Planning Salary Banding : Circa £60,000 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the digital experience of volunteers, players, fans and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. The Security and Compliance Architect will support the design, development, procurement, and assurance of the Digital and Data solutions created by the RFU. The role will provide expertise and be the subject matter expert on the required security and controls and processes required both through project lifecycles, and in Business as Usual. Accountabilities: Analyse existing and proposed technical architectures for security risk Advise on appropriate security controls to mitigate security architecture risks Provide expert technical advice to support the design and development of secure architectures Apply secure architecture principles and practices to assure technical architectures Develop security architecture frameworks/processes at programme level Develop audit and compliance processes to assure technical security controls Advise on technical management of secure environments Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business, and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Strong and demonstrable knowledge of Cyber Security technologies Some experience and knowledge in designing or deploying Cyber Security solutions across either private, hybrid, or public cloud environments Understanding of key trends relating to securing SAAS applications Experience or interested in gaining experience in Secure DevOps Experience doing threat-modelling of complex systems Experience creating technical documentation, product documentation, technology, software and systems architecture Working experience with the following concepts: SSL Crypto Solutions, Data Protection and Security, Software Development Methodologies (e.g. Agile), API Gateways, Data Analytics Experience with open-source security technologies Solid understanding of and ability to speak to security principles in areas such as application security, virtualization, cloud technologies, access control. Knowledge of SIEM solutions as well as Vulnerability Management and the role they play in security architecture Relevant industry certification in the security domain Comprehensive understanding of GDPR, specifically UK GDPR Committed to actively contributing and building an inclusive BACK culture in your role Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7..... click apply for full job details
Rugby Football Union
Identity and Access Management Lead
Rugby Football Union
Job Description Role overview Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Salary Banding : Circa £52,500 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations. Accountabilities: This role will cover two main areas of Identity: For Customer Identity, the IAM Lead will: Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications Define how our Identity Platform integrates with each platform Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms Work with our Marketing team to ensure the platform delivers the required outcomes Understand usage of the platform and costs associated with different actions Own any issues related to CIAM, and maintain a backlog of continual improvements required Workforce Identity: Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time General Accountabilities: Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Essential: Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies Experience delivering IAM strategies, managing projects, teams and budgets Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments. Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security. Experience in industry recognised toolsets will be beneficial. Good understanding of IaaS, PaaS and SaaS across main cloud service providers Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud. A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage. Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours. Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . ..... click apply for full job details
23/09/2022
Full time
Job Description Role overview Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Salary Banding : Circa £52,500 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations. Accountabilities: This role will cover two main areas of Identity: For Customer Identity, the IAM Lead will: Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications Define how our Identity Platform integrates with each platform Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms Work with our Marketing team to ensure the platform delivers the required outcomes Understand usage of the platform and costs associated with different actions Own any issues related to CIAM, and maintain a backlog of continual improvements required Workforce Identity: Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time General Accountabilities: Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Essential: Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies Experience delivering IAM strategies, managing projects, teams and budgets Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments. Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security. Experience in industry recognised toolsets will be beneficial. Good understanding of IaaS, PaaS and SaaS across main cloud service providers Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud. A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage. Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours. Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . ..... click apply for full job details
Development Manager
The FA
Our Organisation The Football Association The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation. 90 minutes to change our world The Role This role is responsible for managing a small team of in-house developers within the Digital Technology division at The FA as well as indirectly managing a large team of third-party developers from our technology partners. The role is a management one where the main focus is on coaching and developing people and ensuring we are following best practise development approaches and standards. As we work with technology partners, the role also needs to be very focussed on working effectively with offshore development teams. The majority of our work uses Agile methodology so familiarity with Scrum is essential for this role. Our main technology stack is Microsoft Azure, although we also have some projects using Google Cloud Platform. Key Accountabilities Leadership: Provide clear leadership and direction to all aspects of software development Take ownership for maintaining and implementing Development team strategy and standards across projects Promote and develop a performance focused culture. Provide regular feedback to team members and research and provide development and training opportunities Organise regular Development team meetings to maintain a high level of communication within the development team and work on team initiatives Ensure development resources are aligned behind priority activities within the Digital Technology division Create an inclusive, diverse, and supportive environment that reinforces FA values and culture, ensuring the acquisition, retention and development of talent. Responsible for setting direction for Development activities performed by our third-party technology partners Development: Ensure that the team develop software solutions in alignment with the agreed Business Requirements and Solution Architecture Ensure that all code meets standards, and that a proper development process is followed, including use of source control systems Put in place robust and repeatable software development practices Establish development coding standards and code review process. Act as the Subject Matter expert on all areas of Software Development Ensure development knowledge is maintained and documented in Confluence Help improve our lean and agile development processes and work with our DevOps team to move towards a CI/CD release strategy Ensure the development team are fully trained in scrum delivery and are familiar with all standard scrum ceremonies Input into a roadmap for our technology platform ensuring we keep up to date with best practise software tools and versions Other: Support the development and continuous improvement of IT policies, process and documentation in order to continually enhance the overall service to the business. Proactively keep up to date with latest developments in technology. Maintain familiarity with all core systems within The FA in order to be able to assist in the future development of such projects. Proactively demonstrates required behaviours in line with the expectations of the role. Executes additional tasks as required in order to meet The FA's changing priorities Communicate with Product Managers, Product Owners, Delivery Managers and Stakeholder on development progress and activities Execute additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. What we are looking for Essential Technical Proven experience in managing Software Development in a complex environment of legacy and new applications Deep knowledge of established industry standards and best practice in Software Development A development background based on large, enterprise scale projects, ideally in a corporate environment Knowledge of our primary tech stack i.e., Microsoft Azure cloud, Microsoft .NET (C#); SQL Server Development; ASP.Net MVC, Single page apps (Angular/React) Expert in Test Driven Development (TDD), Unit Test Frameworks and Tools Expert in Source Control, code branching and continuous Build and Integration processes (CI/CD) Other Expertise in team leadership and demonstrable history of successfully leading development teams, managing people, and aiding the successful delivery of IT projects Strong communication skills including being able to effectively communicate the key strategy and reasoning behind technical decisions to non-technical people Knowledge of Agile, especially Scrum methodology, is essential Desirable Educated to degree level or equivalent MCPD / MCSD Qualified Experience of Sitecore development Excellent stakeholder management, communication and influencing skills Technology experience within Football or other sporting associations/stadiums Knowledge of sports administration systems Active participation in football in a playing or non-playing role Knowledge of Google Cloud Platform What we can offer you An exciting and challenging role within a changing, dynamic and world-renowned sports organisation. Attractive benefits and a competitive salary. Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre. We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.
23/09/2022
Full time
Our Organisation The Football Association The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation. 90 minutes to change our world The Role This role is responsible for managing a small team of in-house developers within the Digital Technology division at The FA as well as indirectly managing a large team of third-party developers from our technology partners. The role is a management one where the main focus is on coaching and developing people and ensuring we are following best practise development approaches and standards. As we work with technology partners, the role also needs to be very focussed on working effectively with offshore development teams. The majority of our work uses Agile methodology so familiarity with Scrum is essential for this role. Our main technology stack is Microsoft Azure, although we also have some projects using Google Cloud Platform. Key Accountabilities Leadership: Provide clear leadership and direction to all aspects of software development Take ownership for maintaining and implementing Development team strategy and standards across projects Promote and develop a performance focused culture. Provide regular feedback to team members and research and provide development and training opportunities Organise regular Development team meetings to maintain a high level of communication within the development team and work on team initiatives Ensure development resources are aligned behind priority activities within the Digital Technology division Create an inclusive, diverse, and supportive environment that reinforces FA values and culture, ensuring the acquisition, retention and development of talent. Responsible for setting direction for Development activities performed by our third-party technology partners Development: Ensure that the team develop software solutions in alignment with the agreed Business Requirements and Solution Architecture Ensure that all code meets standards, and that a proper development process is followed, including use of source control systems Put in place robust and repeatable software development practices Establish development coding standards and code review process. Act as the Subject Matter expert on all areas of Software Development Ensure development knowledge is maintained and documented in Confluence Help improve our lean and agile development processes and work with our DevOps team to move towards a CI/CD release strategy Ensure the development team are fully trained in scrum delivery and are familiar with all standard scrum ceremonies Input into a roadmap for our technology platform ensuring we keep up to date with best practise software tools and versions Other: Support the development and continuous improvement of IT policies, process and documentation in order to continually enhance the overall service to the business. Proactively keep up to date with latest developments in technology. Maintain familiarity with all core systems within The FA in order to be able to assist in the future development of such projects. Proactively demonstrates required behaviours in line with the expectations of the role. Executes additional tasks as required in order to meet The FA's changing priorities Communicate with Product Managers, Product Owners, Delivery Managers and Stakeholder on development progress and activities Execute additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. What we are looking for Essential Technical Proven experience in managing Software Development in a complex environment of legacy and new applications Deep knowledge of established industry standards and best practice in Software Development A development background based on large, enterprise scale projects, ideally in a corporate environment Knowledge of our primary tech stack i.e., Microsoft Azure cloud, Microsoft .NET (C#); SQL Server Development; ASP.Net MVC, Single page apps (Angular/React) Expert in Test Driven Development (TDD), Unit Test Frameworks and Tools Expert in Source Control, code branching and continuous Build and Integration processes (CI/CD) Other Expertise in team leadership and demonstrable history of successfully leading development teams, managing people, and aiding the successful delivery of IT projects Strong communication skills including being able to effectively communicate the key strategy and reasoning behind technical decisions to non-technical people Knowledge of Agile, especially Scrum methodology, is essential Desirable Educated to degree level or equivalent MCPD / MCSD Qualified Experience of Sitecore development Excellent stakeholder management, communication and influencing skills Technology experience within Football or other sporting associations/stadiums Knowledge of sports administration systems Active participation in football in a playing or non-playing role Knowledge of Google Cloud Platform What we can offer you An exciting and challenging role within a changing, dynamic and world-renowned sports organisation. Attractive benefits and a competitive salary. Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre. We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.
Care Quality Commission
Service Delivery Lead
Care Quality Commission
Grade B - £37,694 (National Framework) or £42,712 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term, Secondment for 12 Months Closing date: Sunday 25th September at 11.59pm Based in London, Stratford Office Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you.... The chance be part of a dynamic team who thrive on providing excellent customer service to their CQC colleagues and to bring your own skills and experience to the role to ensure we continually improve. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring... As the Service Delivery Lead you will work in conjunction with the Service Delivery Manager to ensure that effective and efficient service provision of end point "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications You will be responsible for the operational relationships with our customers and external suppliers to ensure that we deliver excellent services to our customer base across CQC and work to ensure that all of the applications and end point devices (i.e. laptops, PC's, phones) used by CQC staff are fully leveraged - enabling them to be more effective in their roles. You will manage the on-site Tech Bar and its staff to ensure those requiring assistance are handled in the most efficient, customer centric way at all times. You will constantly engage your excellent customer service and leadership skills to ensure CQC staff continue to receive the exceptional level of service already provided by the team whilst looking at ways to continually improve. Accountabilities: Support the Service Delivery Manager by ensuring that effective and efficient service provision of "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications to your service stream. Help drive a customer centric culture of service excellence and continuous improvement so that the devices and applications you support not only meet the needs of the business, but strive to continually improve the overall customer experience. Responsible for ensuring the procurement, configuration and ongoing support and maintenance of customer devices (and surrounding peripherals) and the applications installed upon them in a compliant and effective manner, working with suppliers and other parts of the business as required. Ensure that an effective asset register of application software and devices is maintained. Establish and maintain a strong and effective relationships with key business stakeholders, other internal stakeholders (such Architecture, change management, test management, Programme management) and external suppliers to ensure the required levels of service provision and continuous improvement are achieved. Undertake appropriate impact assessment for incidents, problems and changes and manage any associated risks as they are identified. Act as an escalation for incident and problem management which includes all exceptions to standard process Work with key stakeholders to assist in any incident resolution/ service interruptions to deliver resolution, workarounds and associated customer update/ communications at an agreed frequency. Manage the on-site Tech Bar to ensure excellent customer service is provided at all times. Continually review your service stream in conjunction with the Service Delivery Manager to drive down costs and improve the customer experience across CQC. Support and enable the transition of changes within your service stream. Ensure that our colleagues from across the business are fully equipped to get the most out of the devices and applications that they have by understanding their needs and translating these into working solutions and ensuring effective training materials are provided. Ensure, in conjunction with colleagues across the other streams, that an effective asset register of application software and devices is maintained. Liaise with the Product Management team to contribute to the management of Product Backlogs and Sprint Planning associated with the service stream of work they are supporting. Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid discrimination and act in accordance with CQC Values & Behaviours All duties commensurate with your role and responsibilities. Essential Skills and Experience: Educated to Degree level or equivalent experience of working within IT Service Management and or a Customer focused Service Support Proven track record of successfully leading, managing and coaching a team in supporting devices and applications, with a real focus on customer benefit. Able to develop practical and creative solutions to meet customer needs. Secures and maintains the confidence of a range of stakeholders, both internal and external. Excellent planning and organisational skills with the ability to prioritise and manage multiple tasks. Experience of the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. Experience of ITIL and delivering within Prince2 and Agile frameworks. Have awareness of the Agile lifecycle Familiarity with Software Asset Management tools, such as SNOW, ADDM, etc. Familiarity with mobile device management tools Proven track record of delivery against KPI's. Appropriate knowledge and experience of IS and ICT applications and Infrastructure. Flexible and proactive approach to IT service provision An understanding of CQC, its regulatory policy and legislative responsibilities Experience of working in a Dev Ops environment or Experience of how the DevOps principles and practices build on existing concepts and approaches within IT Service management Awareness of how the DevOps principles and practices build on existing concepts and approaches such as ITIL, Agile and Kanban Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit our webite by clicking APPLY NOW. CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/ sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
22/09/2022
Contractor
Grade B - £37,694 (National Framework) or £42,712 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term, Secondment for 12 Months Closing date: Sunday 25th September at 11.59pm Based in London, Stratford Office Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you.... The chance be part of a dynamic team who thrive on providing excellent customer service to their CQC colleagues and to bring your own skills and experience to the role to ensure we continually improve. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring... As the Service Delivery Lead you will work in conjunction with the Service Delivery Manager to ensure that effective and efficient service provision of end point "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications You will be responsible for the operational relationships with our customers and external suppliers to ensure that we deliver excellent services to our customer base across CQC and work to ensure that all of the applications and end point devices (i.e. laptops, PC's, phones) used by CQC staff are fully leveraged - enabling them to be more effective in their roles. You will manage the on-site Tech Bar and its staff to ensure those requiring assistance are handled in the most efficient, customer centric way at all times. You will constantly engage your excellent customer service and leadership skills to ensure CQC staff continue to receive the exceptional level of service already provided by the team whilst looking at ways to continually improve. Accountabilities: Support the Service Delivery Manager by ensuring that effective and efficient service provision of "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications to your service stream. Help drive a customer centric culture of service excellence and continuous improvement so that the devices and applications you support not only meet the needs of the business, but strive to continually improve the overall customer experience. Responsible for ensuring the procurement, configuration and ongoing support and maintenance of customer devices (and surrounding peripherals) and the applications installed upon them in a compliant and effective manner, working with suppliers and other parts of the business as required. Ensure that an effective asset register of application software and devices is maintained. Establish and maintain a strong and effective relationships with key business stakeholders, other internal stakeholders (such Architecture, change management, test management, Programme management) and external suppliers to ensure the required levels of service provision and continuous improvement are achieved. Undertake appropriate impact assessment for incidents, problems and changes and manage any associated risks as they are identified. Act as an escalation for incident and problem management which includes all exceptions to standard process Work with key stakeholders to assist in any incident resolution/ service interruptions to deliver resolution, workarounds and associated customer update/ communications at an agreed frequency. Manage the on-site Tech Bar to ensure excellent customer service is provided at all times. Continually review your service stream in conjunction with the Service Delivery Manager to drive down costs and improve the customer experience across CQC. Support and enable the transition of changes within your service stream. Ensure that our colleagues from across the business are fully equipped to get the most out of the devices and applications that they have by understanding their needs and translating these into working solutions and ensuring effective training materials are provided. Ensure, in conjunction with colleagues across the other streams, that an effective asset register of application software and devices is maintained. Liaise with the Product Management team to contribute to the management of Product Backlogs and Sprint Planning associated with the service stream of work they are supporting. Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid discrimination and act in accordance with CQC Values & Behaviours All duties commensurate with your role and responsibilities. Essential Skills and Experience: Educated to Degree level or equivalent experience of working within IT Service Management and or a Customer focused Service Support Proven track record of successfully leading, managing and coaching a team in supporting devices and applications, with a real focus on customer benefit. Able to develop practical and creative solutions to meet customer needs. Secures and maintains the confidence of a range of stakeholders, both internal and external. Excellent planning and organisational skills with the ability to prioritise and manage multiple tasks. Experience of the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. Experience of ITIL and delivering within Prince2 and Agile frameworks. Have awareness of the Agile lifecycle Familiarity with Software Asset Management tools, such as SNOW, ADDM, etc. Familiarity with mobile device management tools Proven track record of delivery against KPI's. Appropriate knowledge and experience of IS and ICT applications and Infrastructure. Flexible and proactive approach to IT service provision An understanding of CQC, its regulatory policy and legislative responsibilities Experience of working in a Dev Ops environment or Experience of how the DevOps principles and practices build on existing concepts and approaches within IT Service management Awareness of how the DevOps principles and practices build on existing concepts and approaches such as ITIL, Agile and Kanban Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit our webite by clicking APPLY NOW. CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/ sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
UCA Consulting ltd
Project Manager/Release Train Engineer
UCA Consulting ltd East, London, United Kingdom
Key responsibilities Typically, management of several projects across the whole lifecycle, including start-up Responsibility for team leadership of a small team and accountability for building and motivating the team Planning for and obtaining the appropriate levels and types of resource required Agreeing terms of reference with the Project team members and the Project Board Define and agree the scope and deliverables of specific work packages with your Work Package/Project Managers Identifying issues and recommending solutions to the Programme Manager or Project Board Establishing common milestones which link to the wider project/programme milestones Holding checkpoint meetings with the Work Package/Project Managers Providing progress and status reports to the Project Board and Project team Identifying and managing the risks Ensuring the delivery of quality products, on target, within budget and other constraints Identifying issues and recommending solutions to the Project Board and other relevant parties Driving all aspects of the Project to a successful conclusion and resolving any conflict within the Project Working within the standard disciplines and processes established for the Project/Programme Defining and managing stakeholder expectation Person Specification        Must have RTE experience PM experience with Agile Knowledge and Experience SAFe Typically, 5 to 8 years’ experience of managing several medium/large sized work packages Typically, management of several projects across the whole lifecycle, including start-up Typically, 5 to 8 years’ experience of managing several medium/large sized work packages Behavioural       Good team-membership skills and able to gain the respect of peers Able to interface with stakeholders and suppliers and create a good impression Displays leadership skills and able to lead teams positively
18/02/2022
Full time
Key responsibilities Typically, management of several projects across the whole lifecycle, including start-up Responsibility for team leadership of a small team and accountability for building and motivating the team Planning for and obtaining the appropriate levels and types of resource required Agreeing terms of reference with the Project team members and the Project Board Define and agree the scope and deliverables of specific work packages with your Work Package/Project Managers Identifying issues and recommending solutions to the Programme Manager or Project Board Establishing common milestones which link to the wider project/programme milestones Holding checkpoint meetings with the Work Package/Project Managers Providing progress and status reports to the Project Board and Project team Identifying and managing the risks Ensuring the delivery of quality products, on target, within budget and other constraints Identifying issues and recommending solutions to the Project Board and other relevant parties Driving all aspects of the Project to a successful conclusion and resolving any conflict within the Project Working within the standard disciplines and processes established for the Project/Programme Defining and managing stakeholder expectation Person Specification        Must have RTE experience PM experience with Agile Knowledge and Experience SAFe Typically, 5 to 8 years’ experience of managing several medium/large sized work packages Typically, management of several projects across the whole lifecycle, including start-up Typically, 5 to 8 years’ experience of managing several medium/large sized work packages Behavioural       Good team-membership skills and able to gain the respect of peers Able to interface with stakeholders and suppliers and create a good impression Displays leadership skills and able to lead teams positively
Jacobs
Client Incident Manager
Jacobs
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
01/02/2022
Full time
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
Gherson Solicitors
Senior IT Infrastructure and Support Engineer
Gherson Solicitors Curzon Street, London W1J 8PE, UK
Senior IT Infrastructure and Support Engineer As Gherson a Mac focused organisation we a looking for a candidate who is a Mac guru able to handle all things Mac related including building, managing and updating Mac computers using Jamf Pro and related tools. The ideal candidate should also have strong Linux server skills As a Law firm with responsibility for ensuring the confidentiality of client information, security will be a strong focus. The ideal candidate will be Apple Mac hardware and software enthusiast, customer-focused, with excellent communication and people skills, have a can- do attitude, able to priorities and manage their time effectively.  We are looking for a strong Linux server skill covering aspects such as scripting, web servers, file servers and directory servers. The overall split is about 90 % Mac and 10 % PC. The core duties will include, but are not limited to: Essential Skills: Extensive knowledge and experience with configuring and supporting firewalls, switches, wireless access points (Sonicwall (ESSENTIAL), Brocade, Ubiquiti, Cisco Meraki) Networking Cisco Meraki Linux Servers Dell Servers VOIP/SIP Phones setup, configuration (3CX) VM’s (Hyper-V, VMware)   Highly Desirable: Jamf Pro MDM skills with experience of setting up and configuring an on-prem Jamf Pro configuration (Jamf 300+ ideally)  Other skills: Active Directory Open Directory macOS Server Linux Administration and command line PfSense/VPN Configuration Qnap/Synology Storage Highly Beneficial Experience: TrueNas NextCloud   Other Duties will include: Troubleshoot day to day user problems including, video conferencing, computers, printers and where applicable copiers and fax machines Creating new user accounts as well as setting up the equipment at the work stations Work station transitions when needed Experience of an office move is also desired   Qualifications & experience:   Extensive knowledge and experience with configuring and supporting macOS, Server.app and its various services (Open Directory Master/Replica (inc Users and Groups), File Sharing (inc ACL and Posix Permission’s management), DHCP, DNS Some Linux knowledge would be beneficial. Extensive knowledge and experience with configuring and supporting macOS Deployment Workflows/Tools (Jenkins CI, Munki, Bootstrappr, Reposado, Profile Manager, Cisco Meraki System Manager) Extensive knowledge and experience with the Command Line and Scripting (Bash and Python) Extensive knowledge and experience with configuring and supporting firewalls, switches, wireless access points (Sonicwall, Brocade, Ubiquiti, Cisco Meraki) Knowledge and Experience supporting Windows 7, Windows Server 2016, Hyper-V Failover Clustering, SQL Failover Clustering, RDS Enviroment, Active Directory. Must have a track record of being able to work alongside all levels of users Must have a flexible approach to task and working hours    At Gherson, we value bright, eloquent and highly driven individuals. If you thrive on being busy and can adapt well to new challenges, then we'll give you all the training and support you'll need to help you succeed in this exciting role.   About us   Started by Roger Gherson in 1988, Gherson is an award-winning immigration solicitor in London, specialising in UK immigration, nationality, extradition and human rights law. Gherson offers services that cover the full spectrum of UK immigration categories, including but not limited to advice on the UK visit visas and the Points-Based as well as Innovator, Start-up, spouse, fiancé, cohabitating partners applications and immigration appeals.  Gherson also specialises in complex human rights and asylum claims (private only) and defending extradition request, applications to the European Court of Human Rights and applications for annulment at the General Court of the EU in respect sanctions imposed by the Council of the EU. With over 30 years of experience, Gherson's expertise extends from meeting the migration needs of international business people and UK-based companies to litigation in all UK jurisdictions and the European Court of Human Rights and the European Court of Justice.       Gherson is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.      
17/11/2021
Full time
Senior IT Infrastructure and Support Engineer As Gherson a Mac focused organisation we a looking for a candidate who is a Mac guru able to handle all things Mac related including building, managing and updating Mac computers using Jamf Pro and related tools. The ideal candidate should also have strong Linux server skills As a Law firm with responsibility for ensuring the confidentiality of client information, security will be a strong focus. The ideal candidate will be Apple Mac hardware and software enthusiast, customer-focused, with excellent communication and people skills, have a can- do attitude, able to priorities and manage their time effectively.  We are looking for a strong Linux server skill covering aspects such as scripting, web servers, file servers and directory servers. The overall split is about 90 % Mac and 10 % PC. The core duties will include, but are not limited to: Essential Skills: Extensive knowledge and experience with configuring and supporting firewalls, switches, wireless access points (Sonicwall (ESSENTIAL), Brocade, Ubiquiti, Cisco Meraki) Networking Cisco Meraki Linux Servers Dell Servers VOIP/SIP Phones setup, configuration (3CX) VM’s (Hyper-V, VMware)   Highly Desirable: Jamf Pro MDM skills with experience of setting up and configuring an on-prem Jamf Pro configuration (Jamf 300+ ideally)  Other skills: Active Directory Open Directory macOS Server Linux Administration and command line PfSense/VPN Configuration Qnap/Synology Storage Highly Beneficial Experience: TrueNas NextCloud   Other Duties will include: Troubleshoot day to day user problems including, video conferencing, computers, printers and where applicable copiers and fax machines Creating new user accounts as well as setting up the equipment at the work stations Work station transitions when needed Experience of an office move is also desired   Qualifications & experience:   Extensive knowledge and experience with configuring and supporting macOS, Server.app and its various services (Open Directory Master/Replica (inc Users and Groups), File Sharing (inc ACL and Posix Permission’s management), DHCP, DNS Some Linux knowledge would be beneficial. Extensive knowledge and experience with configuring and supporting macOS Deployment Workflows/Tools (Jenkins CI, Munki, Bootstrappr, Reposado, Profile Manager, Cisco Meraki System Manager) Extensive knowledge and experience with the Command Line and Scripting (Bash and Python) Extensive knowledge and experience with configuring and supporting firewalls, switches, wireless access points (Sonicwall, Brocade, Ubiquiti, Cisco Meraki) Knowledge and Experience supporting Windows 7, Windows Server 2016, Hyper-V Failover Clustering, SQL Failover Clustering, RDS Enviroment, Active Directory. Must have a track record of being able to work alongside all levels of users Must have a flexible approach to task and working hours    At Gherson, we value bright, eloquent and highly driven individuals. If you thrive on being busy and can adapt well to new challenges, then we'll give you all the training and support you'll need to help you succeed in this exciting role.   About us   Started by Roger Gherson in 1988, Gherson is an award-winning immigration solicitor in London, specialising in UK immigration, nationality, extradition and human rights law. Gherson offers services that cover the full spectrum of UK immigration categories, including but not limited to advice on the UK visit visas and the Points-Based as well as Innovator, Start-up, spouse, fiancé, cohabitating partners applications and immigration appeals.  Gherson also specialises in complex human rights and asylum claims (private only) and defending extradition request, applications to the European Court of Human Rights and applications for annulment at the General Court of the EU in respect sanctions imposed by the Council of the EU. With over 30 years of experience, Gherson's expertise extends from meeting the migration needs of international business people and UK-based companies to litigation in all UK jurisdictions and the European Court of Human Rights and the European Court of Justice.       Gherson is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.      
Sensical Services
IT Manager / Lead Systems Engineer / Head of Systems
Sensical Services Blackfriars, London, UK
Salary £55k+ (negotiable)  Permanent, full time London, Blackfriars   Reporting to senior management, this is a new hands on technical role with global accountability for all production systems. The ideal candidate will possess a broad range of technical experience, be highly motivated and will likely come from a role with similar responsibilities. About us Sensical is a small and growing IT MSP and consultancy based in the City of London.  Our customers are SMEs within financial services and other sectors that value expert advice, system reliability and high-quality support that is a cut above the average. We are a friendly close-knit and supportive team of experts. Role Summary Accountable for availability and performance of IT systems for Sensical and its customers. Technologies: VMware, SANs, Windows & Linux Server + much more. Hands on highly technical role. Monitoring of all IT systems. Developing and executing IT system maintenance plans. Identifying IT system risks and maintain IT system risk log (security, capacity, resilience etc.). Planning and carrying out projects to improve IT systems.   Role Description Reporting to director level and working alongside heads of department for support and project delivery, this highly technical role will have sole responsibility for planning and executing the discovery, documentation, monitoring, ongoing maintenance, and continual improvement of all internal and customer production systems under support. The ideal candidate must be highly organised, possess expert technical knowledge and be able to quickly master complex technical systems, their component parts, and interdependencies. The role will suit a highly motivated individual with a passion for quality and the drive to seek out and own potential issues and opportunities for system improvement. This role has no direct reports but will work closely with existing engineering resources, who can take responsibility for systems as directed. Job Role Ownership of all production infrastructure. Responsible for infrastructure management standards and discovery: Accountable for the creation and refinement of the standards for in-life infrastructure management (including support documentation, monitoring, risk & optimisation identification, backup, patching and maintenance schedules). Accountable for ensuring existing in-life systems meet the infrastructure management standards. Accountable for discovery of new systems and ensuring they meet the infrastructure management standards. Responsible for infrastructure health & maintenance: Accountable for the ongoing health, availability, and performance of all production infrastructure. Accountable for timely maintenance of all production infrastructure, i.e., developing and implementing proactive maintenance tasks and schedules. Accountable for suitable vendor support contracts being in place. Accountable for proactive infrastructure monitoring, backup and DR. Accountable for ongoing identification and prioritisation of infrastructure risks and optimisations. Teamwork: Development and maintenance of a production infrastructure knowledge and skills matrix, identifying gaps for resolution. Clear delegation of infrastructure management responsibilities to engineers in the Support and Delivery departments where appropriate. Support: Responsible for Major Incident Resolution and Root Cause Analysis. Relevant Skills and Experience Experience of directly delivering 3rd and 4th line support of complex systems. Strong analytical and problem-solving skills. Excellent documentation skills and attention to detail. Past experience of documenting complex systems for the purposes of in-life management. Ability to continually and quickly become a technical expert in new systems and vendors. Familiarity with asset management, CMDB and documentation systems. Great team player. Required technologies: Sensical is technology agnostic, however the main technologies in use for which we require expert knowledge are: Windows Server, VMware, iSCSI and FC SANs, Veeam, RDS, Citrix and Microsoft Exchange. The majority of systems are in private cloud but an increasing proportion are in public cloud. Desirable technologies: Networking and Linux Server OS, AWS and Azure / Office 365.
29/04/2021
Full time
Salary £55k+ (negotiable)  Permanent, full time London, Blackfriars   Reporting to senior management, this is a new hands on technical role with global accountability for all production systems. The ideal candidate will possess a broad range of technical experience, be highly motivated and will likely come from a role with similar responsibilities. About us Sensical is a small and growing IT MSP and consultancy based in the City of London.  Our customers are SMEs within financial services and other sectors that value expert advice, system reliability and high-quality support that is a cut above the average. We are a friendly close-knit and supportive team of experts. Role Summary Accountable for availability and performance of IT systems for Sensical and its customers. Technologies: VMware, SANs, Windows & Linux Server + much more. Hands on highly technical role. Monitoring of all IT systems. Developing and executing IT system maintenance plans. Identifying IT system risks and maintain IT system risk log (security, capacity, resilience etc.). Planning and carrying out projects to improve IT systems.   Role Description Reporting to director level and working alongside heads of department for support and project delivery, this highly technical role will have sole responsibility for planning and executing the discovery, documentation, monitoring, ongoing maintenance, and continual improvement of all internal and customer production systems under support. The ideal candidate must be highly organised, possess expert technical knowledge and be able to quickly master complex technical systems, their component parts, and interdependencies. The role will suit a highly motivated individual with a passion for quality and the drive to seek out and own potential issues and opportunities for system improvement. This role has no direct reports but will work closely with existing engineering resources, who can take responsibility for systems as directed. Job Role Ownership of all production infrastructure. Responsible for infrastructure management standards and discovery: Accountable for the creation and refinement of the standards for in-life infrastructure management (including support documentation, monitoring, risk & optimisation identification, backup, patching and maintenance schedules). Accountable for ensuring existing in-life systems meet the infrastructure management standards. Accountable for discovery of new systems and ensuring they meet the infrastructure management standards. Responsible for infrastructure health & maintenance: Accountable for the ongoing health, availability, and performance of all production infrastructure. Accountable for timely maintenance of all production infrastructure, i.e., developing and implementing proactive maintenance tasks and schedules. Accountable for suitable vendor support contracts being in place. Accountable for proactive infrastructure monitoring, backup and DR. Accountable for ongoing identification and prioritisation of infrastructure risks and optimisations. Teamwork: Development and maintenance of a production infrastructure knowledge and skills matrix, identifying gaps for resolution. Clear delegation of infrastructure management responsibilities to engineers in the Support and Delivery departments where appropriate. Support: Responsible for Major Incident Resolution and Root Cause Analysis. Relevant Skills and Experience Experience of directly delivering 3rd and 4th line support of complex systems. Strong analytical and problem-solving skills. Excellent documentation skills and attention to detail. Past experience of documenting complex systems for the purposes of in-life management. Ability to continually and quickly become a technical expert in new systems and vendors. Familiarity with asset management, CMDB and documentation systems. Great team player. Required technologies: Sensical is technology agnostic, however the main technologies in use for which we require expert knowledge are: Windows Server, VMware, iSCSI and FC SANs, Veeam, RDS, Citrix and Microsoft Exchange. The majority of systems are in private cloud but an increasing proportion are in public cloud. Desirable technologies: Networking and Linux Server OS, AWS and Azure / Office 365.
George Buckland Ltd
Assistant Product Manager (Healthcare Websites)
George Buckland Ltd Central London, London, UK
Assistant Product Manager  Public Facing Website & Access Portal  Salary is up to £50,000 9 Month Fixed Term Contract London, UK (remote during COVID-19 restrictions) Overview of Assistant Product Manager vacancy : A leading Healthcare Data Insights organisation is hiring an Assistant Product Manager to support Product Innovation and assist in delivering the road map for Digital Products, including a Public Facing Website and a limited Access Portal. You will have the opportunity to take a lead role in the ownership of certain websites and portals and therefore an interest in User-Centred Design (UCD) is required. It's a great opportunity to gain experience within the rapidly growing digital health sector. You'll be employed on a 9 months Fixed Term Contract. Alongside the Senior Product Manager you will :  Work with stakeholders in order to develop and implement a Product RoadMap and Release Plans which delivers on the organisations business strategy and objectives  Oversee the gathering and analysis of Requirements for Product Releases in preparation for Development   Manage the Product Backlog throughout the development process in order to make sure that product releases happen on time and within budget  Make sure that best practice and industry standards, such as Web Accessibility Standards, are adhered to  Ensure that Product Enhancements take account of UX as well as Stakeholder Research  What you will gain from this job : The general public and healthcare professionals access huge amounts of crucial Healthcare Data via websites and portals. The demands for product innovation which meets user requirements for healthcare information is predicted to increase dramatically over the next 5 years. Therefore getting experience of delivering product innovation within digital healthcare information means you will benefit from excellent career development potential. Candidate Criteria : Assistant Product Manager  An understanding of the Product Development process in relation to websites and portals  Awareness of the User-Centric Design Process  Experience of applying User Research to Product Innovation and Enhancement  Proven ability to form good working relationships with technical as well as non-technical stakeholders  Experience of managing multiple projects including managing complex activity schedules  Ability to convert Designs and Features into Requirements which support development and facilitate testing  Covid secure recruitment : At present all members of the business are working remotely. When working life returns to normal you will benefit from working in well designed modern offices in the heart of Central London. In the meantime we will carry out video interviews. We've had almost a year  of making hires without a face to face meet .. so we've got this down to a fine art. Moreover you'll find that your virtual welcome is very well managed, whereby you'll meet your team and have a terrific induction process. Therefore don't let COVID-19 restrictions delay your career ambitions. Note : For the avoidance of doubt GEORGE BUCKLAND LIMITED is an employment agency placing this advertisement on behalf of its client described above. Internal Job Reference : GB322
14/04/2021
Contractor
Assistant Product Manager  Public Facing Website & Access Portal  Salary is up to £50,000 9 Month Fixed Term Contract London, UK (remote during COVID-19 restrictions) Overview of Assistant Product Manager vacancy : A leading Healthcare Data Insights organisation is hiring an Assistant Product Manager to support Product Innovation and assist in delivering the road map for Digital Products, including a Public Facing Website and a limited Access Portal. You will have the opportunity to take a lead role in the ownership of certain websites and portals and therefore an interest in User-Centred Design (UCD) is required. It's a great opportunity to gain experience within the rapidly growing digital health sector. You'll be employed on a 9 months Fixed Term Contract. Alongside the Senior Product Manager you will :  Work with stakeholders in order to develop and implement a Product RoadMap and Release Plans which delivers on the organisations business strategy and objectives  Oversee the gathering and analysis of Requirements for Product Releases in preparation for Development   Manage the Product Backlog throughout the development process in order to make sure that product releases happen on time and within budget  Make sure that best practice and industry standards, such as Web Accessibility Standards, are adhered to  Ensure that Product Enhancements take account of UX as well as Stakeholder Research  What you will gain from this job : The general public and healthcare professionals access huge amounts of crucial Healthcare Data via websites and portals. The demands for product innovation which meets user requirements for healthcare information is predicted to increase dramatically over the next 5 years. Therefore getting experience of delivering product innovation within digital healthcare information means you will benefit from excellent career development potential. Candidate Criteria : Assistant Product Manager  An understanding of the Product Development process in relation to websites and portals  Awareness of the User-Centric Design Process  Experience of applying User Research to Product Innovation and Enhancement  Proven ability to form good working relationships with technical as well as non-technical stakeholders  Experience of managing multiple projects including managing complex activity schedules  Ability to convert Designs and Features into Requirements which support development and facilitate testing  Covid secure recruitment : At present all members of the business are working remotely. When working life returns to normal you will benefit from working in well designed modern offices in the heart of Central London. In the meantime we will carry out video interviews. We've had almost a year  of making hires without a face to face meet .. so we've got this down to a fine art. Moreover you'll find that your virtual welcome is very well managed, whereby you'll meet your team and have a terrific induction process. Therefore don't let COVID-19 restrictions delay your career ambitions. Note : For the avoidance of doubt GEORGE BUCKLAND LIMITED is an employment agency placing this advertisement on behalf of its client described above. Internal Job Reference : GB322
AlphaSights
Engineering Manager
AlphaSights London, UK
This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at  alphasights.com . The Engineering Manager Role AlphaSights' Engineering Managers are technical team leaders early in their management experience.  They are still honing their management skills with the support of more senior technical leadership, but excel at unlocking their team’s potential for high quality delivery.  They manage both the technical and the people side of their teams; being both a career mentor as well as a technical mentor for their developers. They spend a majority of their time ensuring the technical excellence of their team, unblocking their team for maximum delivery, and communicating the team’s needs and progress to the rest of the organization.  As an engineering manager you are expected to be able to write and optimize code, as well as ensure that your developers can do the same. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users. We are seeking engineering managers looking to grow their experience and expertise, and experienced engineering leaders that are looking to expand their career into technical management.  In either case, you should be skilled as an individual contributor as well as interested in running (and building) technical teams and holding them accountable to an incredibly high standard.  You should be comfortable working across multiple technical languages, be excited to learn new technologies, and experienced providing technical mentorship to your teams.   You will: Manage a team (or subset of a team depending on experience level) of software engineers, including task planning and code reviews Technically manage (and typically build) large areas of our product and service ecosystem Work with Product Owners to flesh out business requirements and ensure that the team is solving the right problems to help the business Ensure that the team adheres to high standards and practices sustainable engineering Help your team grow from both a technical and career perspective. Follow an agile methodology for rapid, nimble delivery.   What We Look For: Have at least 4 years of professional development experience, and have served as a technical lead (or manager) for at least a year. Enjoy mentoring other team members, including code reviews and tech talks Can balance deep work with cross team collaboration Enjoy writing code in a variety of languages Constantly learn from and mentor other engineers   What You Can Expect You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment We have self-taught engineers as well as graduates from top Computer Science and Engineering schools Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon This position is eligible for remote working opportunities within the United Kingdom.  Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you.  
23/02/2021
Full time
This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at  alphasights.com . The Engineering Manager Role AlphaSights' Engineering Managers are technical team leaders early in their management experience.  They are still honing their management skills with the support of more senior technical leadership, but excel at unlocking their team’s potential for high quality delivery.  They manage both the technical and the people side of their teams; being both a career mentor as well as a technical mentor for their developers. They spend a majority of their time ensuring the technical excellence of their team, unblocking their team for maximum delivery, and communicating the team’s needs and progress to the rest of the organization.  As an engineering manager you are expected to be able to write and optimize code, as well as ensure that your developers can do the same. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users. We are seeking engineering managers looking to grow their experience and expertise, and experienced engineering leaders that are looking to expand their career into technical management.  In either case, you should be skilled as an individual contributor as well as interested in running (and building) technical teams and holding them accountable to an incredibly high standard.  You should be comfortable working across multiple technical languages, be excited to learn new technologies, and experienced providing technical mentorship to your teams.   You will: Manage a team (or subset of a team depending on experience level) of software engineers, including task planning and code reviews Technically manage (and typically build) large areas of our product and service ecosystem Work with Product Owners to flesh out business requirements and ensure that the team is solving the right problems to help the business Ensure that the team adheres to high standards and practices sustainable engineering Help your team grow from both a technical and career perspective. Follow an agile methodology for rapid, nimble delivery.   What We Look For: Have at least 4 years of professional development experience, and have served as a technical lead (or manager) for at least a year. Enjoy mentoring other team members, including code reviews and tech talks Can balance deep work with cross team collaboration Enjoy writing code in a variety of languages Constantly learn from and mentor other engineers   What You Can Expect You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment We have self-taught engineers as well as graduates from top Computer Science and Engineering schools Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon This position is eligible for remote working opportunities within the United Kingdom.  Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you.  
IT Jobs
Software Systems Architect
IT Jobs Bodmin, Cornwall
Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest
29/10/2018
Your job will be varied, as Systems Architect, Scrum Master and head of multiple teams, your role will differ day to day; you will be in charge of designing and maintaining strategies for personal progress within the teams and you will monitor each individual’s progress and results against set targets to analyse progression as well as areas for improvement. You will be a coach and mentor to your teams as well as working within the clients technology stack. You will of course be utilising your in-depth programming expertise and SQL knowledge on a variety of systems; from websites, Windows clients and mobile devices, through to high volume and available SQL databases. There is a huge variety and quantity of legacy software and your aim is to develop using up to date technologies without compromising the existing functionality, an evolutionary rather than a big-bang approach you will find. Key Tasks * You will be in charge of software and testing teams at both sites, Plymouth & Bodmin and you will be in charge of the timely delivery of projects * Develop a detailed knowledge of all projects, contributing to the strategic direction of the Company * Work closely with senior management to understand the business requirements, developing effective working relationships and ongoing management processes * Using your knowledge of software engineering to help create new and innovative products and services that are achievable within the timeframe required * Utilise your in-depth expertise of agile software engineering principles and practices such as unit testing, TDD, BDD, refactoring techniques, continuous integration and test automation * Define resource requirements * Maintain and enhance existing healthcare products * Provide leadership, facilitation and techniques to ensure quality throughout the development teams * Improve the way the teams work in equal measure to actually doing the work * To adapt and work outside rigid project frameworks and processes, ideally Kanban * Construct software within a lean and agile framework * Lead from the front as the team’s Scrum master * maintaining the integrity and confidentiality of information dealt with or held and that clinical safety is maintained Knowledge & Skills * Commercial development experience in C++ * A proven track record of having responsibility for the development of quality software products including; requirements capture, analysis, design, build and deployment * Expert knowledge of C++, OOP and SQL * Enthusiastic, highly motivated with the ability to take responsibility and demonstrate good interpersonal skills * NHS experience is preferable * Thorough knowledge of Agile working and development * A team player who is both analytical and flexible * Excel at taking ownership of and solving problems * The ability to foster motivation within the teams to meet tight deadlines * A real curiosity for new technologies and techniques * Having previous experience of dealing with clinical safety would be highly advantageous You will be required to interpret cases and evaluate requirements and in order to do so, you must have strong communication and managerial skills. You will liaise with both internal departments and outside agencies (Practices, NHS & others). There is a requirement to look for solutions involving originality, drawing both on current practices and acquired knowledge and skills, mostly in response to the demands of customers. You will also be accountable for ensuring that all resolutions meet the NHS/ITIL and clients criteria, in line with performance indicators, quality standards, statutory regulations and to agreed time scales. Internal contact is a key feature of the job, involving the post holder in liaison and consultation with colleagues at all levels across the Company. Externally, the post holder will have regular contact with; Practice Managers, Practice Staff, General Practitioners, Clinicians and NHS Authorities (this list is not exclusive). This position is mainly office based (Bodmin & Saltash) but you may occasionally be required to attend other sites throughout England and periodic meetings with HSCIC (normally Leeds or London). This is a permanent full-time post, Monday to Friday (40 hours) and there is a requirement to work to strict internally or externally imposed deadlines. This really is an exciting opportunity for someone to make a difference during a time where development and change are hitting new heights. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone (Apply online only) and ask for Rachel V. Many thanks for your interest

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