Solutions Architect - Contact Centre-as-a-Service Location: West Midlands - Hybrid Working Duration: 3 - 6 Months Market Day Rate - Inside IR35 via Umbrella Our leading financial services client in the Midlands requires a highly accomplished UK based Solution Architect with proven Cloud based Contact Centre (CCaaS) experience for 3 - 6 months, to look at an exit strategy with a view to standing up a new service, and work on the architecture for the as-is and the designs. You will be able to speak to vendors/systems providers so must understand the terminology etc. You will be looking at the migration from one platform to another E.G. Cisco, AWS. Ideally we are looking for a Solutions Architect who has completed a CCaaS/AWS Contact Centre migration program in the past 12 months. If you have proven experience in the above areas, please submit your application today to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
06/10/2025
Contractor
Solutions Architect - Contact Centre-as-a-Service Location: West Midlands - Hybrid Working Duration: 3 - 6 Months Market Day Rate - Inside IR35 via Umbrella Our leading financial services client in the Midlands requires a highly accomplished UK based Solution Architect with proven Cloud based Contact Centre (CCaaS) experience for 3 - 6 months, to look at an exit strategy with a view to standing up a new service, and work on the architecture for the as-is and the designs. You will be able to speak to vendors/systems providers so must understand the terminology etc. You will be looking at the migration from one platform to another E.G. Cisco, AWS. Ideally we are looking for a Solutions Architect who has completed a CCaaS/AWS Contact Centre migration program in the past 12 months. If you have proven experience in the above areas, please submit your application today to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Solutions Architect - Contact Centre-as-a-Service Location: West Midlands - Hybrid Working Duration: 3 - 6 Months Market Day Rate - Inside IR35 via Umbrella Our leading financial services client in the Midlands requires a highly accomplished UK based Solution Architect with proven Cloud based Contact Centre (CCaaS) experience for 3 - 6 months, to look at an exit strategy with a view to standing up a new service, and work on the architecture for the as-is and the designs. You will be able to speak to vendors/systems providers so must understand the terminology etc. You will be looking at the migration from one platform to another E.G. Cisco, AWS. Ideally we are looking for a Solutions Architect who has completed a CCaaS/AWS Contact Centre migration program in the past 12 months. If you have proven experience in the above areas, please submit your application today to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
06/10/2025
Full time
Solutions Architect - Contact Centre-as-a-Service Location: West Midlands - Hybrid Working Duration: 3 - 6 Months Market Day Rate - Inside IR35 via Umbrella Our leading financial services client in the Midlands requires a highly accomplished UK based Solution Architect with proven Cloud based Contact Centre (CCaaS) experience for 3 - 6 months, to look at an exit strategy with a view to standing up a new service, and work on the architecture for the as-is and the designs. You will be able to speak to vendors/systems providers so must understand the terminology etc. You will be looking at the migration from one platform to another E.G. Cisco, AWS. Ideally we are looking for a Solutions Architect who has completed a CCaaS/AWS Contact Centre migration program in the past 12 months. If you have proven experience in the above areas, please submit your application today to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Azure Cloud Infrastructure Engineer (D365 & CCaaS) Location: Luton, UK (Hybrid - 2-3 days per week onsite) Day Rate: £425 (Inside IR35) Contract Duration: 6 months Start Date: Immediate Overview An exciting opportunity has arisen for an experienced Azure Cloud Infrastructure Engineer with proven expertise in Microsoft Dynamics 365 (D365) and Contact Centre as a Service (CCaaS). This role will play a key part in designing, engineering and integrating cloud-based platforms within a hybrid environment, supporting a high-profile digital transformation programme. Key Responsibilities . Liaise with vendors to design, manage and engineer the implementation of CCaaS and D365 platforms. . Support the mobilisation of the project in collaboration with core teams and third-party suppliers. . Define and document business and technical requirements for migration, overseeing integration with CCaaS and D365 components. . Act as the primary liaison between stakeholders, programme leadership and cross-functional teams to ensure effective execution. . Design and build required environments within the Azure tenant, aligned with accounts/tenant strategy. . Engineer compute and network resources for the platform. . Support integration across development, testing and production environments. . Set up DevOps pipelines with platform teams, using existing templates and best practices. . Assess applications hosted in AWS Cloud to define best practices for integration with Azure CCaaS. . Contribute to the design and integration of observability tooling into central dashboards and monitoring systems. Skills, Knowledge & Experience . Strong experience with Microsoft Azure PaaS solutions. . Expertise in CCaaS and MS Dynamics 365. . Proven capability in Azure infrastructure engineering, including authentication methods (SAML/OIDC), compute and network design. . Experience integrating Azure and AWS tenants. . Demonstrated leadership skills on previous engagements. . (Desirable) Knowledge of architecture and technologies in the aviation domain. Person Specification . Excellent communication skills, both written and verbal. . Strong analytical and problem-solving ability. . Able to work under limited supervision and take responsibility quickly. . Broad technical awareness across information technology. . Effective interpersonal skills with a collaborative and supportive style. . Comfortable working in dynamic, fast-paced environments with shifting priorities. . Flexible, technically creative and open-minded.
03/10/2025
Contractor
Azure Cloud Infrastructure Engineer (D365 & CCaaS) Location: Luton, UK (Hybrid - 2-3 days per week onsite) Day Rate: £425 (Inside IR35) Contract Duration: 6 months Start Date: Immediate Overview An exciting opportunity has arisen for an experienced Azure Cloud Infrastructure Engineer with proven expertise in Microsoft Dynamics 365 (D365) and Contact Centre as a Service (CCaaS). This role will play a key part in designing, engineering and integrating cloud-based platforms within a hybrid environment, supporting a high-profile digital transformation programme. Key Responsibilities . Liaise with vendors to design, manage and engineer the implementation of CCaaS and D365 platforms. . Support the mobilisation of the project in collaboration with core teams and third-party suppliers. . Define and document business and technical requirements for migration, overseeing integration with CCaaS and D365 components. . Act as the primary liaison between stakeholders, programme leadership and cross-functional teams to ensure effective execution. . Design and build required environments within the Azure tenant, aligned with accounts/tenant strategy. . Engineer compute and network resources for the platform. . Support integration across development, testing and production environments. . Set up DevOps pipelines with platform teams, using existing templates and best practices. . Assess applications hosted in AWS Cloud to define best practices for integration with Azure CCaaS. . Contribute to the design and integration of observability tooling into central dashboards and monitoring systems. Skills, Knowledge & Experience . Strong experience with Microsoft Azure PaaS solutions. . Expertise in CCaaS and MS Dynamics 365. . Proven capability in Azure infrastructure engineering, including authentication methods (SAML/OIDC), compute and network design. . Experience integrating Azure and AWS tenants. . Demonstrated leadership skills on previous engagements. . (Desirable) Knowledge of architecture and technologies in the aviation domain. Person Specification . Excellent communication skills, both written and verbal. . Strong analytical and problem-solving ability. . Able to work under limited supervision and take responsibility quickly. . Broad technical awareness across information technology. . Effective interpersonal skills with a collaborative and supportive style. . Comfortable working in dynamic, fast-paced environments with shifting priorities. . Flexible, technically creative and open-minded.
