Strategic Implementation Specialist Hi! I'm Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey-ultimately helping to elevate the entire customer experience. About This Role As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role Requirements Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required. Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period. Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on "I've seen this done," but instead think critically to solve problems. Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You Could Be a Great Fit If You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. You are data-driven. You use metrics and analytics to inform decisions and measure success. You are adaptable. You can navigate changes in a fast-paced, evolving environment. You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. You Might Not Be a Great Fit If You prefer an in-person role over remote. You are less interested in customer-facing roles that require both technical and interpersonal skills. You are accustomed to defining ideas and strategies, yet not responsible for their execution. You prefer working with a simple product (such as a point solution). You prefer exclusively to build (rather than build, iterate, optimize). Our Philosophy We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process. The Interview At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety 30 min - Recruiter Screen with Talent Team 45 min - Interview with Morgan (Hiring Manager) + Head of Professional Services 60 min - Mock Call with 2 Implementation Specialists Final Round: 30 min - Customer Adoption with Head of Dedicated Customer Success & one of our Strategic CSMs 30 min - Interview with VP of Customer Success 10 min - Closing Questions with Hiring Manager Benefits You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive compensation is offered. 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable. Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: £70K - £85K
29/05/2026
Full time
Strategic Implementation Specialist Hi! I'm Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey-ultimately helping to elevate the entire customer experience. About This Role As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role Requirements Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required. Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period. Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on "I've seen this done," but instead think critically to solve problems. Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You Could Be a Great Fit If You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. You are data-driven. You use metrics and analytics to inform decisions and measure success. You are adaptable. You can navigate changes in a fast-paced, evolving environment. You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. You Might Not Be a Great Fit If You prefer an in-person role over remote. You are less interested in customer-facing roles that require both technical and interpersonal skills. You are accustomed to defining ideas and strategies, yet not responsible for their execution. You prefer working with a simple product (such as a point solution). You prefer exclusively to build (rather than build, iterate, optimize). Our Philosophy We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process. The Interview At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety 30 min - Recruiter Screen with Talent Team 45 min - Interview with Morgan (Hiring Manager) + Head of Professional Services 60 min - Mock Call with 2 Implementation Specialists Final Round: 30 min - Customer Adoption with Head of Dedicated Customer Success & one of our Strategic CSMs 30 min - Interview with VP of Customer Success 10 min - Closing Questions with Hiring Manager Benefits You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive compensation is offered. 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable. Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: £70K - £85K
P2P in the Greater London area is hiring a Strategic Implementation Specialist to manage and execute end-to-end implementations of Ashby's solution for new customers. The ideal candidate will have experience in a high-growth B2B SaaS environment, excellent project management skills, and a strong ability to understand customer needs. This position offers competitive compensation of £70K - £85K and encourages a customer-first approach, contributing significantly to the success of Ashby's clients.
29/05/2026
Full time
P2P in the Greater London area is hiring a Strategic Implementation Specialist to manage and execute end-to-end implementations of Ashby's solution for new customers. The ideal candidate will have experience in a high-growth B2B SaaS environment, excellent project management skills, and a strong ability to understand customer needs. This position offers competitive compensation of £70K - £85K and encourages a customer-first approach, contributing significantly to the success of Ashby's clients.
Role Transition Manager - SC Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Focused on 3-4 month Transition period; rolls to BAU advisory or off-engagement thereafter Location UK only. Hybrid working with on-site attendance at client locations across the UK as required Security clearance SC clearance and UK Nationality essential. Pre-cleared candidates strongly preferred Reports to Account / Engagement Director 1. Role purpose The Transition Manager is accountable for the safe, lawful and on-time transition of an outsourced Oracle ERP managed service from the incumbent supplier and client-managed contractor pool. The role delivers Transition end-to-end: from contract award through to the Services Commencement Date and Early Life Support, ensuring continuity of service to a UK Government client and its downstream partner organisations. The post-holder owns the Transition Plan, the Transition RAID log, the joint Transition workshop outputs with the client, and the milestone-payment acceptance criteria. They are the single point of accountability to the client during Transition and the principal escalation point for issues that risk the time, scope, quality or cost of the Transition. 2. Context The service is a highly configured Oracle ERP estate - HCM, ERP, EPM, Oracle Cloud Infrastructure (OCI) IaaS/PaaS, and Oracle Visual Builder (VBCS) bespoke applications - providing HR, Finance and Project systems to a large UK Government client and its downstream partner bodies. The client has indicated the Transition will run for approximately three to four months. TUPE applies to approximately 20 in-scope permanent staff transferring from the incumbent. A formal joint Transition workshop will be held with the client immediately after contract award to baseline the Transition Plan. 3. Key accountabilities 3.1 Transition planning and governance • Own the Draft Transition (Implementation) Plan structured into meaningful stages, covering People, Processes, Technology, and Information & Data. • Lead the joint Transition workshop with the client immediately following contract award; baseline the Transition Plan, dependencies on third parties, milestone acceptance criteria, and Transition-complete criteria. • Chair the weekly Transition checkpoint meeting and contribute to the monthly Transition Project Board; agree terms of reference for both with the client at the start of Transition. • Maintain and publish progress and exception reporting weekly, escalating any risk to time, scope or quality immediately, and obtaining written client approval for material plan changes. • Own the Transition RAID log; identify, categorise, mitigate and report Risks, Assumptions, Issues and Dependencies throughout the engagement. • Manage Transition milestone payments and evidence achievement of acceptance criteria in line with the Pricing Schedule. 3.2 People and TUPE • Lead the lawful TUPE transfer of in-scope incumbent staff, working with internal HR, employment counsel and the outgoing supplier to complete measurements, due diligence, ELI exchange and the statutory consultation. • Plan and run induction, training and integration of transferring staff - including clearance sponsorship pathways, equipment, payroll, benefits harmonisation messaging, and client systems access. • Co-ordinate the parallel mobilisation of specialist hires (Security Lead, Incident Manager, Oracle SaaS/PaaS specialists, Delivery Managers, Business Analysts, Test Lead) so that capacity and capability are in place by Services Commencement Date. • Manage the continuity of mobilisation team resources into ongoing operational support, avoiding hand-off cliff-edges. 3.3 Knowledge capture and service take-on • Identify and prioritise the Knowledge Capital required to manage the service - process descriptions, work instructions, operations manuals, service definitions, configurations of systems and support tools, data models, system architecture diagrams, software licensing details, monitoring and reporting data. • Plan and resource shadowing, knowledge transfer, and reverse-shadowing arrangements with the incumbent and the client-managed contractor pool, particularly for Oracle SaaS HCM/ERP/EPM (including Groovy scripting), OCI PaaS/IaaS, VBCS custom applications, RBAC, automated regression test scripts, configuration snapshot tooling and Terraform code. • Where Knowledge Capital is missing or insufficient, lead remediation with prioritisation on items critical to service continuity. 3.4 Technology, integrations and security • Plan and oversee the establishment of interfaces between our service and the client's SIAM tooling, third-party software vendors, the client Security Operations Centre, and other Third-Party Suppliers. • Ensure that immediate must-have obligations - particularly security controls and clearance - are demonstrably met from Day 1 of live service. • Co-ordinate with the Supplier Security Lead on clearance sponsorship, environment access, joiner/mover/leaver processes, and PenTest and DR exercise scheduling. 3.5 Continuity and Early Life Support • Plan Early Life Support so that those who develop the change/project work alongside the day-to-day team to manage the expected uplift in call volumes and complete knowledge transfer. • Define and agree the criteria for declaring Transition complete with the client. • Ensure a clean hand-over of Transition outputs into BAU governance (Service Delivery Manager, Service Owner, monthly service review). 4. Essential experience and skills • Demonstrable end-to-end Transition Management of at least two UK Central Government or comparable regulated managed-service engagements, ideally on Oracle ERP / Cloud platforms. • Direct hands-on experience of leading a TUPE transfer of 20+ employees, including measurements, ELI, consultation, harmonisation planning, and integration. • Working knowledge of ITIL service management and SIAM operating models; familiarity with ServiceNow as a SIAM tool is highly desirable. • Proven ability to operate to UK Government Digital and Data standards and Crown Commercial Service contracting frameworks; familiarity with Technology Services 3 / 4 frameworks an advantage. • Strong understanding of Oracle Cloud (SaaS HCM/ERP/EPM, OCI PaaS/IaaS) sufficient to challenge and direct technical workstream leads; deep Oracle technical skills not required. • Excellent stakeholder management at senior Civil Service grade (SCS), with credibility in front of Service Owners, Platform Owners, Security Leads and Commercial Leads. • Mastery of structured Transition tooling: detailed plans, RAID logs, dependency maps, milestone acceptance evidence, exception reporting. • Experience standing up Agile delivery alongside Waterfall transition activity; able to lead the modernisation of a Waterfall lifecycle toward sprints. 5. Essential clearance and eligibility • SC clearance at minimum, and UK Nationality. Pre-cleared candidates are strongly preferred to be effective from Week 1. • Eligible to apply for higher clearance through client sponsorship if the role scope expands to cover Service Delivery Manager duties on a transitional basis. • Willing and able to work exclusively from within the UK; no work on the client system may be conducted from outside the UK. • Willing to attend client locations across the UK as required, with regular hybrid working. 6. Desirable • Prior experience of a UK Central Government Oracle / ERP engagement at OFFICIAL-SENSITIVE classification. • Recognised certifications: PRINCE2 Practitioner, MSP, ITIL 4 Managing Professional, Agile PM or SAFe. • Experience with automated regression testing tools, Oracle configuration snapshot tooling, Terraform-based IaaS, or Oracle VBCS development environments. • Exposure to public-sector Cyber Assessment Framework (CAF), NCSC HMG IAS5, and UK Government Cyber Security Incident Response practices. 7. Personal attributes • Calm under pressure, with the judgement to know when to escalate and when to absorb. • Detail-oriented on plan, acceptance criteria and milestone evidence; strategic on stakeholder narrative. • Resilient negotiator able to hold the line with the client and the incumbent supplier on commercial and operational matters. • Visibly empathetic with TUPE-transferring staff; aware of the cultural and contractual sensitivities of long-service incumbent employees joining a new employer. 8. Key performance indicators (first 6 months) • Transition Plan baselined and approved by the client within four weeks of contract award. • Lawful TUPE transfer completed with zero successful employee claims. • All Transition milestones met within agreed acceptance criteria; milestone payments triggered on schedule. • Service Commencement achieved on the contractual date with SLAs and KPIs in effect. • Zero P1 incidents attributable to Transition handover gaps in the 30 days following Service Commencement. • All Knowledge Capital gaps identified at the start of Transition closed by the end of Early Life Support.
29/05/2026
Full time
Role Transition Manager - SC Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Focused on 3-4 month Transition period; rolls to BAU advisory or off-engagement thereafter Location UK only. Hybrid working with on-site attendance at client locations across the UK as required Security clearance SC clearance and UK Nationality essential. Pre-cleared candidates strongly preferred Reports to Account / Engagement Director 1. Role purpose The Transition Manager is accountable for the safe, lawful and on-time transition of an outsourced Oracle ERP managed service from the incumbent supplier and client-managed contractor pool. The role delivers Transition end-to-end: from contract award through to the Services Commencement Date and Early Life Support, ensuring continuity of service to a UK Government client and its downstream partner organisations. The post-holder owns the Transition Plan, the Transition RAID log, the joint Transition workshop outputs with the client, and the milestone-payment acceptance criteria. They are the single point of accountability to the client during Transition and the principal escalation point for issues that risk the time, scope, quality or cost of the Transition. 2. Context The service is a highly configured Oracle ERP estate - HCM, ERP, EPM, Oracle Cloud Infrastructure (OCI) IaaS/PaaS, and Oracle Visual Builder (VBCS) bespoke applications - providing HR, Finance and Project systems to a large UK Government client and its downstream partner bodies. The client has indicated the Transition will run for approximately three to four months. TUPE applies to approximately 20 in-scope permanent staff transferring from the incumbent. A formal joint Transition workshop will be held with the client immediately after contract award to baseline the Transition Plan. 3. Key accountabilities 3.1 Transition planning and governance • Own the Draft Transition (Implementation) Plan structured into meaningful stages, covering People, Processes, Technology, and Information & Data. • Lead the joint Transition workshop with the client immediately following contract award; baseline the Transition Plan, dependencies on third parties, milestone acceptance criteria, and Transition-complete criteria. • Chair the weekly Transition checkpoint meeting and contribute to the monthly Transition Project Board; agree terms of reference for both with the client at the start of Transition. • Maintain and publish progress and exception reporting weekly, escalating any risk to time, scope or quality immediately, and obtaining written client approval for material plan changes. • Own the Transition RAID log; identify, categorise, mitigate and report Risks, Assumptions, Issues and Dependencies throughout the engagement. • Manage Transition milestone payments and evidence achievement of acceptance criteria in line with the Pricing Schedule. 3.2 People and TUPE • Lead the lawful TUPE transfer of in-scope incumbent staff, working with internal HR, employment counsel and the outgoing supplier to complete measurements, due diligence, ELI exchange and the statutory consultation. • Plan and run induction, training and integration of transferring staff - including clearance sponsorship pathways, equipment, payroll, benefits harmonisation messaging, and client systems access. • Co-ordinate the parallel mobilisation of specialist hires (Security Lead, Incident Manager, Oracle SaaS/PaaS specialists, Delivery Managers, Business Analysts, Test Lead) so that capacity and capability are in place by Services Commencement Date. • Manage the continuity of mobilisation team resources into ongoing operational support, avoiding hand-off cliff-edges. 3.3 Knowledge capture and service take-on • Identify and prioritise the Knowledge Capital required to manage the service - process descriptions, work instructions, operations manuals, service definitions, configurations of systems and support tools, data models, system architecture diagrams, software licensing details, monitoring and reporting data. • Plan and resource shadowing, knowledge transfer, and reverse-shadowing arrangements with the incumbent and the client-managed contractor pool, particularly for Oracle SaaS HCM/ERP/EPM (including Groovy scripting), OCI PaaS/IaaS, VBCS custom applications, RBAC, automated regression test scripts, configuration snapshot tooling and Terraform code. • Where Knowledge Capital is missing or insufficient, lead remediation with prioritisation on items critical to service continuity. 3.4 Technology, integrations and security • Plan and oversee the establishment of interfaces between our service and the client's SIAM tooling, third-party software vendors, the client Security Operations Centre, and other Third-Party Suppliers. • Ensure that immediate must-have obligations - particularly security controls and clearance - are demonstrably met from Day 1 of live service. • Co-ordinate with the Supplier Security Lead on clearance sponsorship, environment access, joiner/mover/leaver processes, and PenTest and DR exercise scheduling. 3.5 Continuity and Early Life Support • Plan Early Life Support so that those who develop the change/project work alongside the day-to-day team to manage the expected uplift in call volumes and complete knowledge transfer. • Define and agree the criteria for declaring Transition complete with the client. • Ensure a clean hand-over of Transition outputs into BAU governance (Service Delivery Manager, Service Owner, monthly service review). 4. Essential experience and skills • Demonstrable end-to-end Transition Management of at least two UK Central Government or comparable regulated managed-service engagements, ideally on Oracle ERP / Cloud platforms. • Direct hands-on experience of leading a TUPE transfer of 20+ employees, including measurements, ELI, consultation, harmonisation planning, and integration. • Working knowledge of ITIL service management and SIAM operating models; familiarity with ServiceNow as a SIAM tool is highly desirable. • Proven ability to operate to UK Government Digital and Data standards and Crown Commercial Service contracting frameworks; familiarity with Technology Services 3 / 4 frameworks an advantage. • Strong understanding of Oracle Cloud (SaaS HCM/ERP/EPM, OCI PaaS/IaaS) sufficient to challenge and direct technical workstream leads; deep Oracle technical skills not required. • Excellent stakeholder management at senior Civil Service grade (SCS), with credibility in front of Service Owners, Platform Owners, Security Leads and Commercial Leads. • Mastery of structured Transition tooling: detailed plans, RAID logs, dependency maps, milestone acceptance evidence, exception reporting. • Experience standing up Agile delivery alongside Waterfall transition activity; able to lead the modernisation of a Waterfall lifecycle toward sprints. 5. Essential clearance and eligibility • SC clearance at minimum, and UK Nationality. Pre-cleared candidates are strongly preferred to be effective from Week 1. • Eligible to apply for higher clearance through client sponsorship if the role scope expands to cover Service Delivery Manager duties on a transitional basis. • Willing and able to work exclusively from within the UK; no work on the client system may be conducted from outside the UK. • Willing to attend client locations across the UK as required, with regular hybrid working. 6. Desirable • Prior experience of a UK Central Government Oracle / ERP engagement at OFFICIAL-SENSITIVE classification. • Recognised certifications: PRINCE2 Practitioner, MSP, ITIL 4 Managing Professional, Agile PM or SAFe. • Experience with automated regression testing tools, Oracle configuration snapshot tooling, Terraform-based IaaS, or Oracle VBCS development environments. • Exposure to public-sector Cyber Assessment Framework (CAF), NCSC HMG IAS5, and UK Government Cyber Security Incident Response practices. 7. Personal attributes • Calm under pressure, with the judgement to know when to escalate and when to absorb. • Detail-oriented on plan, acceptance criteria and milestone evidence; strategic on stakeholder narrative. • Resilient negotiator able to hold the line with the client and the incumbent supplier on commercial and operational matters. • Visibly empathetic with TUPE-transferring staff; aware of the cultural and contractual sensitivities of long-service incumbent employees joining a new employer. 8. Key performance indicators (first 6 months) • Transition Plan baselined and approved by the client within four weeks of contract award. • Lawful TUPE transfer completed with zero successful employee claims. • All Transition milestones met within agreed acceptance criteria; milestone payments triggered on schedule. • Service Commencement achieved on the contractual date with SLAs and KPIs in effect. • Zero P1 incidents attributable to Transition handover gaps in the 30 days following Service Commencement. • All Knowledge Capital gaps identified at the start of Transition closed by the end of Early Life Support.
Our Mission At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We've raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient - one place to request, automated approvals and renewals, real time supplier risk, and complete spend visibility. It's a $7B+ untapped market, and our traction reflects the scale of the opportunity: we've 10x'd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who've grown unicorns, shipped world class products, and executed at the highest levels. You'll work alongside leaders like Ben, Abs, Sabrina, and Rebe. Overview We're looking for an exceptional Solutions Associate to join Omnea's customer team. You'll be excited to join an intense, fast scaling enterprise SaaS startup with an experienced team and top tier investors, and carve your path into startups and future Customer team roles. You will work on the behind the scenes of the deployment of the Omnea platform and key strategic modules, features & integrations, implementing the optimal solutions for our customers that deliver meaningful value. You'll become a product expert and be the voice of product depth, and secure a great grounding to move into broader customer team roles within 1-2 years of joining. You'll be joining us at a pivotal time. We've just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we've grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high calibre - it took over 10,000 interviews to hire our first 50 Omneans. Now we're scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the most driven Solutions Associate out there to help turn procurement into a true competitive advantage! What you can expect You'll do whatever it takes to support & champion our customers in their journey with Omnea. You'll be supporting our S&I (Solutions & Implementation) Leads with product configuration, data preparation, and implementation over the first 12 months, as our S&I Leads mentor you into the more customer facing aspects of the role, which you'll start to take on in months . Over time, you'll have pathway opportunities into full stack Customer Solutions & Implementation (trusted consultant, implementation project management and workflow designer), Customer Account Lead (ultimate commercial & relationship owner, driver of advocacy, engagement and customer revenue), Customer Technical Solutions (product expert, integration specialist and technical advisor) or Sales Engineering (prospect facing consultant, product & process transformation expert) roles within the customer team. The first months will provide a great grounding in Omnea as both a product and a business, and you'll get to learn from a team of experts within our customer function. You might be a fresh grad wanting to get a broad range of experience whilst being hands on with a one of the most exciting and fast growing early stage Enterprise B2B SaaS companies around. Or perhaps you have 3 years post uni working experience in a professional role looking to transition into startups and tech, and put in the year or so of Omnea grounding and mentoring before moving into the full stack S&I role. Please note: our compensation is based on levelling during the application process, but the advertised band is expected to roughly proxy 0 (lower end) to 3 (top end) years of professional experience. You'll join as an early hire in the Customer Team at one of Europe's fastest growing early stage companies working alongside an experienced team who have done this before, with the best investors and teams out there You'll learn how to deploy a new & evolving SaaS product to some of Europe's most renowned tech companies by actually doing it (we don't expect you to know yet!) You'll focus on setting customers up to be successful ensuring their data is in great shape, and their configurations are implemented to the level of depth and sophistication to match the complexity of their companies You'll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. You'll hone organisation and planning skills, as you help S&I leads in coordinating and driving towards launch, and achieving key milestones in the deployment. About you We don't expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge TL;DR: you're ambitious & hard working, and you're as comfortable handling 'nitty gritty' product config as you are communicating to more senior stakeholders. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients. You have up to 3 years of experience in a top tier & fast paced environment; perhaps you had some excellent internships, maybe you've done a few years in consulting or been part of a start up or scale up. More than 3y Experience? Check out our S&I role You've got a track record of exceptional performance whether it's in academia, work, sport, or whatever else you've put your mind to You are tech savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before or in your degree, or just like the idea of using tech to solve problems. You'll need the skillset, patience, and desire to become an Omnea product expert You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it's worth it, and you're willing to put in the effort over the first months to get a great grounding in the nitty gritty of our product You're highly organised and have an incredible attention to detail - you are a master of juggling lots of things at once You're eager to learn. You're early in your career and are eager to soak up knowledge, and put in the work that will pay off down the line. You care about good communication and how you present yourself, and you're keen to grow into roles within our Customer team, where communication is at the heart of what we do! You're entrepreneurialand want to be part of building something & making an impact. We've even signed up to the Future Founder Promise At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A few things to note: We work Tuesdays, Wednesdays & Thursdays in person at our offices. At this early stage of our company life cycle it's important to us that we get this together time, and you can read more about why we believe this is a winning move here We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career defining opportunity, with the hunger to be part of building something really impressive. You can see our values here We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! Legal note: if you are viewing this posting outside of the Omnea careers' page, this may be an auto generated advertisement and may lack the full range of advertised information - please click through to the posting at to view additional advertised information on this posting. Additionally, where roles have hard specified requirements (e.g. x days in office, unable to provide visas, etc), if in your application you provide deterministic check-box confirmation that you do not meet the hard specified requirements, deterministic (not AI or subjective) automatic rejection criteria are in place.
29/05/2026
Full time
Our Mission At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We've raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient - one place to request, automated approvals and renewals, real time supplier risk, and complete spend visibility. It's a $7B+ untapped market, and our traction reflects the scale of the opportunity: we've 10x'd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who've grown unicorns, shipped world class products, and executed at the highest levels. You'll work alongside leaders like Ben, Abs, Sabrina, and Rebe. Overview We're looking for an exceptional Solutions Associate to join Omnea's customer team. You'll be excited to join an intense, fast scaling enterprise SaaS startup with an experienced team and top tier investors, and carve your path into startups and future Customer team roles. You will work on the behind the scenes of the deployment of the Omnea platform and key strategic modules, features & integrations, implementing the optimal solutions for our customers that deliver meaningful value. You'll become a product expert and be the voice of product depth, and secure a great grounding to move into broader customer team roles within 1-2 years of joining. You'll be joining us at a pivotal time. We've just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we've grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high calibre - it took over 10,000 interviews to hire our first 50 Omneans. Now we're scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the most driven Solutions Associate out there to help turn procurement into a true competitive advantage! What you can expect You'll do whatever it takes to support & champion our customers in their journey with Omnea. You'll be supporting our S&I (Solutions & Implementation) Leads with product configuration, data preparation, and implementation over the first 12 months, as our S&I Leads mentor you into the more customer facing aspects of the role, which you'll start to take on in months . Over time, you'll have pathway opportunities into full stack Customer Solutions & Implementation (trusted consultant, implementation project management and workflow designer), Customer Account Lead (ultimate commercial & relationship owner, driver of advocacy, engagement and customer revenue), Customer Technical Solutions (product expert, integration specialist and technical advisor) or Sales Engineering (prospect facing consultant, product & process transformation expert) roles within the customer team. The first months will provide a great grounding in Omnea as both a product and a business, and you'll get to learn from a team of experts within our customer function. You might be a fresh grad wanting to get a broad range of experience whilst being hands on with a one of the most exciting and fast growing early stage Enterprise B2B SaaS companies around. Or perhaps you have 3 years post uni working experience in a professional role looking to transition into startups and tech, and put in the year or so of Omnea grounding and mentoring before moving into the full stack S&I role. Please note: our compensation is based on levelling during the application process, but the advertised band is expected to roughly proxy 0 (lower end) to 3 (top end) years of professional experience. You'll join as an early hire in the Customer Team at one of Europe's fastest growing early stage companies working alongside an experienced team who have done this before, with the best investors and teams out there You'll learn how to deploy a new & evolving SaaS product to some of Europe's most renowned tech companies by actually doing it (we don't expect you to know yet!) You'll focus on setting customers up to be successful ensuring their data is in great shape, and their configurations are implemented to the level of depth and sophistication to match the complexity of their companies You'll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. You'll hone organisation and planning skills, as you help S&I leads in coordinating and driving towards launch, and achieving key milestones in the deployment. About you We don't expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge TL;DR: you're ambitious & hard working, and you're as comfortable handling 'nitty gritty' product config as you are communicating to more senior stakeholders. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients. You have up to 3 years of experience in a top tier & fast paced environment; perhaps you had some excellent internships, maybe you've done a few years in consulting or been part of a start up or scale up. More than 3y Experience? Check out our S&I role You've got a track record of exceptional performance whether it's in academia, work, sport, or whatever else you've put your mind to You are tech savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before or in your degree, or just like the idea of using tech to solve problems. You'll need the skillset, patience, and desire to become an Omnea product expert You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it's worth it, and you're willing to put in the effort over the first months to get a great grounding in the nitty gritty of our product You're highly organised and have an incredible attention to detail - you are a master of juggling lots of things at once You're eager to learn. You're early in your career and are eager to soak up knowledge, and put in the work that will pay off down the line. You care about good communication and how you present yourself, and you're keen to grow into roles within our Customer team, where communication is at the heart of what we do! You're entrepreneurialand want to be part of building something & making an impact. We've even signed up to the Future Founder Promise At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A few things to note: We work Tuesdays, Wednesdays & Thursdays in person at our offices. At this early stage of our company life cycle it's important to us that we get this together time, and you can read more about why we believe this is a winning move here We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career defining opportunity, with the hunger to be part of building something really impressive. You can see our values here We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! Legal note: if you are viewing this posting outside of the Omnea careers' page, this may be an auto generated advertisement and may lack the full range of advertised information - please click through to the posting at to view additional advertised information on this posting. Additionally, where roles have hard specified requirements (e.g. x days in office, unable to provide visas, etc), if in your application you provide deterministic check-box confirmation that you do not meet the hard specified requirements, deterministic (not AI or subjective) automatic rejection criteria are in place.
Senior Systems Analyst Remote/Flexible Working Rate: £500 per day Umbrella IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: 1st June (Flexible) Working Hours: 37 hours per week Role Summary You will act as a technical lead across key housing platforms, working closely with Project Managers, Business Analysts, software vendors, and internal stakeholders to deliver effective system improvements and implementations. The role will focus heavily on systems configuration, process optimisation, integrations, and digital transformation initiatives across existing housing technology environments. This is a highly collaborative role suited to someone with strong technical ICT system expertise and a proven background in housing systems implementation and support. What You Will Do as a Senior Systems Analyst Lead technical configuration and implementation work across housing systems environments Support ongoing digital transformation and system improvement projects Work closely with stakeholders to translate business requirements into technical solutions Provide specialist expertise across housing management and mobile workforce systems Support system integrations, migrations, and process optimisation initiatives Liaise with software vendors and internal teams to ensure successful project delivery Mentor and share specialist knowledge with wider team members What You Will Need as a Senior Systems Analyst Strong experience working with MRI Housing systems and Total Mobile platforms Proven background in systems implementation and process analysis Experience configuring and supporting complex ICT business systems Ability to work across both SaaS and on-premise environments Experience working with SQL Server and/or Progress OpenEdge databases would be beneficial Strong communication and stakeholder management skills What's On Offer Flexible remote working arrangement Long-term contract opportunity with extension potential Opportunity to work on major digital transformation projects Collaborative and technically strong team environment Competitive day rate Apply now or contact Jack on (phone number removed) to discuss this Senior Systems Analyst opportunity further.
28/05/2026
Contractor
Senior Systems Analyst Remote/Flexible Working Rate: £500 per day Umbrella IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: 1st June (Flexible) Working Hours: 37 hours per week Role Summary You will act as a technical lead across key housing platforms, working closely with Project Managers, Business Analysts, software vendors, and internal stakeholders to deliver effective system improvements and implementations. The role will focus heavily on systems configuration, process optimisation, integrations, and digital transformation initiatives across existing housing technology environments. This is a highly collaborative role suited to someone with strong technical ICT system expertise and a proven background in housing systems implementation and support. What You Will Do as a Senior Systems Analyst Lead technical configuration and implementation work across housing systems environments Support ongoing digital transformation and system improvement projects Work closely with stakeholders to translate business requirements into technical solutions Provide specialist expertise across housing management and mobile workforce systems Support system integrations, migrations, and process optimisation initiatives Liaise with software vendors and internal teams to ensure successful project delivery Mentor and share specialist knowledge with wider team members What You Will Need as a Senior Systems Analyst Strong experience working with MRI Housing systems and Total Mobile platforms Proven background in systems implementation and process analysis Experience configuring and supporting complex ICT business systems Ability to work across both SaaS and on-premise environments Experience working with SQL Server and/or Progress OpenEdge databases would be beneficial Strong communication and stakeholder management skills What's On Offer Flexible remote working arrangement Long-term contract opportunity with extension potential Opportunity to work on major digital transformation projects Collaborative and technically strong team environment Competitive day rate Apply now or contact Jack on (phone number removed) to discuss this Senior Systems Analyst opportunity further.
Position Summary The SaaS Operations Manager leads end-to-end service delivery across the customer lifecycle, overseeing both L1 inbound support and a proactive Customer Success function. The role is accountable for operational performance, service quality, and customer outcomes across onboarding, support, adoption, and retention within the Software and connected vehicle ecosystem. Using data-driven insights, the role identifies performance trends, workload gaps, and improvement opportunities, partnering with client partners and internal stakeholders to define and deliver against service, productivity, and quality targets. Leading a blended & multicultural team, the Operations Manager ensures efficient inbound support alongside effective proactive engagement strategies that drive product adoption, customer value, and retention, particularly across key enterprise markets such as Germany, the UK, and other smaller EU countries. Acting as a strategic link between client, regional stakeholders, and delivery teams, the role ensures alignment, continuous improvement, and a consistent, high-quality customer experience, supported by strong expertise in software products and services. Responsibilities Build and maintain strong customer relationships to understand business needs, reduce churn risk, and drive retention and Customer Lifetime Value. Act as a trusted advisor to customers, ensuring successful implementation, adoption, and ongoing value realisation of Ford Pro Software solutions. Lead proactive customer engagement strategies, including Business Reviews, to drive product adoption and identify growth opportunities. Manage customer contracts, renewals, and service expectations in line with agreed SLAs and commercial objectives. Oversee end-to-end operational performance across Customer Success and L1 support, ensuring delivery against service, quality, and productivity targets. Analyse performance data, customer trends, and operational metrics to identify gaps and drive continuous improvement initiatives. Ensure accurate CRM management, reporting, and visibility of customer health, risk, and activity across the enterprise base. Act as an escalation point for customer and operational issues, ensuring timely resolution and stakeholder alignment. Lead, coach, and develop a high-performing L1 & Customer Success team, fostering engagement, accountability, and career development. Identify training and coaching needs, delivering continuous feedback, performance management, and structured development plans. Maintain strong team engagement through regular 1:1s, team meetings, and a positive, performance-driven culture. Manage core people processes including recruitment, performance management, attendance, and employee relations. Partner closely with the client and internal stakeholders to align on priorities, performance targets, and operational strategy. Act as a key liaison across regional teams, channel partners, and leadership to ensure a consistent and customer centric approach. Represent the Customer Success function in internal and external forums, supporting business objectives and client engagement. Serve as a subject matter expert in Connected Vehicle and software solutions, ensuring team capability and knowledge excellence. Support knowledgebase development, training programmes, and continuous learning to enhance service delivery and product expertise. Lead and support operational initiatives and projects, including process improvements, new product launches, and business expansion activities. Contribute to strategic planning, including contact centre support models, workflow optimisation, and customer engagement frameworks. Ensure effective communication, change management, and successful delivery of projects within scope, time, and quality expectations. Create and maintain a positive working environment. Experience Mid level experience of stakeholder & account management Practiced experience of people management Practiced experience of customer service operations and contact centre case management Thorough understanding of contact centre technologies, CRM systems and their respective reporting systems - preferred Strong customer and software skills Education Undergraduate university degree or equivalent work experience is desirable Skills Leadership in building and developing high performing teams Coaching and performance management capability Strong client relationship management and stakeholder engagement skills Negotiation and conflict resolution expertise Excellent written and verbal communication and presentation skills Strong interpersonal skills with high emotional intelligence Ability to influence stakeholders at all levels Ability to manage multiple priorities, programmes, and stakeholders Strong time management, organisational, and project delivery skills High attention to detail and quality assurance Adaptability in fast paced, ambiguous environments Strong analytical and strategic thinking capability Ability to translate data into actionable insights Commercial acumen in SaaS retention, adoption, and growth Strong understanding of contact centre operations and performance metrics Technical proficiency in CRM systems (e.g. Salesforce) and MS Office tools Experience in fleet telematics or commercial software solutions - preferred Proactive, continuous learning mindset with rapid domain adoption Strong professional judgement, integrity, and decision making capability Proficient language skills to support a European customer base Other Direct Reports: L1 & Customer Success Managers (Various Language skills), 1 Quality Assurance Supervisor, 1 Training & Development Supervisor, 1 L1 Team Leader Indirect Reports: Account Fulfilment & Onboarding Specialists (Various Language skills)
27/05/2026
Full time
Position Summary The SaaS Operations Manager leads end-to-end service delivery across the customer lifecycle, overseeing both L1 inbound support and a proactive Customer Success function. The role is accountable for operational performance, service quality, and customer outcomes across onboarding, support, adoption, and retention within the Software and connected vehicle ecosystem. Using data-driven insights, the role identifies performance trends, workload gaps, and improvement opportunities, partnering with client partners and internal stakeholders to define and deliver against service, productivity, and quality targets. Leading a blended & multicultural team, the Operations Manager ensures efficient inbound support alongside effective proactive engagement strategies that drive product adoption, customer value, and retention, particularly across key enterprise markets such as Germany, the UK, and other smaller EU countries. Acting as a strategic link between client, regional stakeholders, and delivery teams, the role ensures alignment, continuous improvement, and a consistent, high-quality customer experience, supported by strong expertise in software products and services. Responsibilities Build and maintain strong customer relationships to understand business needs, reduce churn risk, and drive retention and Customer Lifetime Value. Act as a trusted advisor to customers, ensuring successful implementation, adoption, and ongoing value realisation of Ford Pro Software solutions. Lead proactive customer engagement strategies, including Business Reviews, to drive product adoption and identify growth opportunities. Manage customer contracts, renewals, and service expectations in line with agreed SLAs and commercial objectives. Oversee end-to-end operational performance across Customer Success and L1 support, ensuring delivery against service, quality, and productivity targets. Analyse performance data, customer trends, and operational metrics to identify gaps and drive continuous improvement initiatives. Ensure accurate CRM management, reporting, and visibility of customer health, risk, and activity across the enterprise base. Act as an escalation point for customer and operational issues, ensuring timely resolution and stakeholder alignment. Lead, coach, and develop a high-performing L1 & Customer Success team, fostering engagement, accountability, and career development. Identify training and coaching needs, delivering continuous feedback, performance management, and structured development plans. Maintain strong team engagement through regular 1:1s, team meetings, and a positive, performance-driven culture. Manage core people processes including recruitment, performance management, attendance, and employee relations. Partner closely with the client and internal stakeholders to align on priorities, performance targets, and operational strategy. Act as a key liaison across regional teams, channel partners, and leadership to ensure a consistent and customer centric approach. Represent the Customer Success function in internal and external forums, supporting business objectives and client engagement. Serve as a subject matter expert in Connected Vehicle and software solutions, ensuring team capability and knowledge excellence. Support knowledgebase development, training programmes, and continuous learning to enhance service delivery and product expertise. Lead and support operational initiatives and projects, including process improvements, new product launches, and business expansion activities. Contribute to strategic planning, including contact centre support models, workflow optimisation, and customer engagement frameworks. Ensure effective communication, change management, and successful delivery of projects within scope, time, and quality expectations. Create and maintain a positive working environment. Experience Mid level experience of stakeholder & account management Practiced experience of people management Practiced experience of customer service operations and contact centre case management Thorough understanding of contact centre technologies, CRM systems and their respective reporting systems - preferred Strong customer and software skills Education Undergraduate university degree or equivalent work experience is desirable Skills Leadership in building and developing high performing teams Coaching and performance management capability Strong client relationship management and stakeholder engagement skills Negotiation and conflict resolution expertise Excellent written and verbal communication and presentation skills Strong interpersonal skills with high emotional intelligence Ability to influence stakeholders at all levels Ability to manage multiple priorities, programmes, and stakeholders Strong time management, organisational, and project delivery skills High attention to detail and quality assurance Adaptability in fast paced, ambiguous environments Strong analytical and strategic thinking capability Ability to translate data into actionable insights Commercial acumen in SaaS retention, adoption, and growth Strong understanding of contact centre operations and performance metrics Technical proficiency in CRM systems (e.g. Salesforce) and MS Office tools Experience in fleet telematics or commercial software solutions - preferred Proactive, continuous learning mindset with rapid domain adoption Strong professional judgement, integrity, and decision making capability Proficient language skills to support a European customer base Other Direct Reports: L1 & Customer Success Managers (Various Language skills), 1 Quality Assurance Supervisor, 1 Training & Development Supervisor, 1 L1 Team Leader Indirect Reports: Account Fulfilment & Onboarding Specialists (Various Language skills)
Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.
27/05/2026
Full time
Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: The Commercial Solution Architect - New Business is a senior pre-sales specialist responsible for designing, presenting, and commercialising Reward Gateway's more complex, multi-product solutions for prospective clients across all verticals. As a critical member of the New Business team, you will work alongside Sales Consultants, Senior Sales Consultants, and Enterprise Directors to lead solution mapping, technical validation, commercial scoping, and proposal development. You will own the integrity, feasibility, and value of the solution being proposed - ensuring it is compelling for the client, commercially sound, and fully deliverable by Implementation and Client Success. This role is ideal for a commercially aware problem-solver who thrives at the intersection of technology, product, and sales, operating as a trusted advisor in high-value deals. As a Commercial Solution Architect - New Business, you will: Act as the technical and solution design expert in major new UK & multinational business opportunities. Translate client needs, challenges, and strategic goals into robust, deliverable solutions. Influence deal strategy, design pricing packages, and ensure commercial feasibility. Present complex solutions with clarity, confidence, and executive-level credibility. Partner cross-functional to ensure seamless handover, delivery, and long-term success. Your work ensures that every proposed solution delivers measurable value and sets clients up for exceptional outcomes. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E-books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. Key Responsibilities Solution Design & Technical Leadership Lead the design of multi-product solutions that align to prospect needs across engagement, wellbeing, recognition, and digital benefits. Conduct deep discovery into technical, commercial, and operational requirements. Map complex organisational workflows, overlaying competitor insights to identify Reward Gateway differentiation and alignment, demonstrating a clear value led proposition. Build solution documentation, architecture outlines, and tailored platform demonstrations. Translate non-technical business problems into clear solution recommendations. Commercial & Proposal Ownership Partner with Sales Consultants and Senior Consultants to shape deal strategy and pricing. Ensure all solutions are commercially viable, margin-aligned, and support scalable delivery. Contribute to business cases, ROI models, and commercial proposals. Support negotiation phases by validating feasibility, scope boundaries, and assumptions. Cross-Functional Collaboration Work closely with Product, Engineering, and Implementation to validate technical design. Ensure clear, accurate handovers to delivery teams with complete documentation. Collaborate with Marketing to create compelling solution narratives and case studies. Collaborate with Bids/Tenders to share all pre-market engagement and insights to maximise outcomes and win rate. Feed customer insight into Product for roadmap and feature prioritisation. Thought Leadership & New Business Enablement Deliver high-quality demos adapted to industry, audience, and complexity. Build and maintain reusable solution frameworks for vertical teams. Support training of Sales and SDR teams on solution capability and value messaging. Proactively identify product or proposition gaps that could improve win rates. Skills Strong experience in pre-sales, solution architecture, product consulting, or technical consulting, ideally within SaaS, HR tech, digital benefits, or enterprise technology. Proven ability to lead solution design in complex, multi-stakeholder sales cycles. Strong understanding of digital platforms, APIs, integrations, data flows, and configuration. Commercially confident with experience shaping pricing, proposals, and business cases. Excellent presentation skills with the ability to simplify complex concepts. Experienced in supporting enterprise deals, ideally with HR, Reward or People teams. Highly organised with strong documentation, planning, and communication skills. Solution Design & Architecture: Proven ability to design scalable, compliant solutions that solve real client problems. Commercial Acumen: Understands pricing, margin levers, risk, deliverability and commercial structure. Executive Communication: Clear, credible, and confident with senior stakeholders. Problem Solving: Connects insight, product capability and business logic into compelling solutions. Collaboration: Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal. Detail & Discipline: Ensures accuracy, documentation quality and commercial governance. Adaptability: Comfortable supporting multiple opportunities with varied complexity levels. The Interview Process Screening call with member of the Talent Acquisition Team First interview with Director of Growth Take-home assessment Final interview with Enterprise Growth Director & a Senior member of the New Business team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work! Third Floor, 1 Dean Street London W1D 3RB United Kingdom
27/05/2026
Full time
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: The Commercial Solution Architect - New Business is a senior pre-sales specialist responsible for designing, presenting, and commercialising Reward Gateway's more complex, multi-product solutions for prospective clients across all verticals. As a critical member of the New Business team, you will work alongside Sales Consultants, Senior Sales Consultants, and Enterprise Directors to lead solution mapping, technical validation, commercial scoping, and proposal development. You will own the integrity, feasibility, and value of the solution being proposed - ensuring it is compelling for the client, commercially sound, and fully deliverable by Implementation and Client Success. This role is ideal for a commercially aware problem-solver who thrives at the intersection of technology, product, and sales, operating as a trusted advisor in high-value deals. As a Commercial Solution Architect - New Business, you will: Act as the technical and solution design expert in major new UK & multinational business opportunities. Translate client needs, challenges, and strategic goals into robust, deliverable solutions. Influence deal strategy, design pricing packages, and ensure commercial feasibility. Present complex solutions with clarity, confidence, and executive-level credibility. Partner cross-functional to ensure seamless handover, delivery, and long-term success. Your work ensures that every proposed solution delivers measurable value and sets clients up for exceptional outcomes. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E-books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. Key Responsibilities Solution Design & Technical Leadership Lead the design of multi-product solutions that align to prospect needs across engagement, wellbeing, recognition, and digital benefits. Conduct deep discovery into technical, commercial, and operational requirements. Map complex organisational workflows, overlaying competitor insights to identify Reward Gateway differentiation and alignment, demonstrating a clear value led proposition. Build solution documentation, architecture outlines, and tailored platform demonstrations. Translate non-technical business problems into clear solution recommendations. Commercial & Proposal Ownership Partner with Sales Consultants and Senior Consultants to shape deal strategy and pricing. Ensure all solutions are commercially viable, margin-aligned, and support scalable delivery. Contribute to business cases, ROI models, and commercial proposals. Support negotiation phases by validating feasibility, scope boundaries, and assumptions. Cross-Functional Collaboration Work closely with Product, Engineering, and Implementation to validate technical design. Ensure clear, accurate handovers to delivery teams with complete documentation. Collaborate with Marketing to create compelling solution narratives and case studies. Collaborate with Bids/Tenders to share all pre-market engagement and insights to maximise outcomes and win rate. Feed customer insight into Product for roadmap and feature prioritisation. Thought Leadership & New Business Enablement Deliver high-quality demos adapted to industry, audience, and complexity. Build and maintain reusable solution frameworks for vertical teams. Support training of Sales and SDR teams on solution capability and value messaging. Proactively identify product or proposition gaps that could improve win rates. Skills Strong experience in pre-sales, solution architecture, product consulting, or technical consulting, ideally within SaaS, HR tech, digital benefits, or enterprise technology. Proven ability to lead solution design in complex, multi-stakeholder sales cycles. Strong understanding of digital platforms, APIs, integrations, data flows, and configuration. Commercially confident with experience shaping pricing, proposals, and business cases. Excellent presentation skills with the ability to simplify complex concepts. Experienced in supporting enterprise deals, ideally with HR, Reward or People teams. Highly organised with strong documentation, planning, and communication skills. Solution Design & Architecture: Proven ability to design scalable, compliant solutions that solve real client problems. Commercial Acumen: Understands pricing, margin levers, risk, deliverability and commercial structure. Executive Communication: Clear, credible, and confident with senior stakeholders. Problem Solving: Connects insight, product capability and business logic into compelling solutions. Collaboration: Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal. Detail & Discipline: Ensures accuracy, documentation quality and commercial governance. Adaptability: Comfortable supporting multiple opportunities with varied complexity levels. The Interview Process Screening call with member of the Talent Acquisition Team First interview with Director of Growth Take-home assessment Final interview with Enterprise Growth Director & a Senior member of the New Business team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work! Third Floor, 1 Dean Street London W1D 3RB United Kingdom
Business Development Manager - New Business (Retail EPOS & Payments) Location: Remote - UK Reports to: Product Director, Swan Retail About Swan Retail Swan Retail is part of the ClearCourse Group and delivers powerful retail EPOS and back office software solutions to multi site and independent retailers across the UK. Our platform goes beyond point of sale. Swan provides a fully integrated retail ecosystem, combining front of house EPOS, robust back office management, omni channel connectivity, loyalty functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected operations. Swan is a core brand within the ClearCourse retail division and benefits from dedicated marketing campaigns, SDR support, and strong internal investment. The Role We are looking for a commercially driven Business Development Manager to accelerate new business growth within Swan Retail. This is a new role within the team, created to expand market reach and drive additional revenue. You will focus on identifying and securing new retail customers, particularly within fashion, department stores, furniture, beauty, homeware and specialist retail sectors. While there is inbound support and marketing activity, this role requires a proactive mindset. We are looking for someone who can build their own campaigns, open doors, and develop relationships across the retail landscape. You will own the full sales cycle, from prospecting through to close, working closely with product managers, implementation teams, and senior leadership to deliver well structured, commercially sound deals. What You'll Be Doing Driving new business acquisition across key retail verticals Identifying market opportunities through networking, outreach, and targeted campaigns Managing the full sales cycle from first contact through demo, proposal, negotiation and close Responding to RFPs and structured tender processes Delivering product presentations (remote and in person), supported by product and implementation teams Building professional relationships with retail decision makers Creating development plans, sales forecasts and revenue projections Working closely with marketing and SDR teams to maximise campaign performance Accurately managing pipeline and activity within HubSpot Meeting agreed quarterly revenue and new logo targets Required Proven success driving new business growth within IT, Tech, SaaS, or Retail Software Strong commercial and technical awareness Experience managing full sales cycles, including RFP processes Strategic and analytical thinking skills Strong forecasting and pipeline management capability Organised, structured and target driven Experience using CRM systems (HubSpot preferred) Desirable Background in retail software, EPOS, or e commerce solutions Experience selling into fashion, department stores, furniture, or specialist retail sectors Experience within a PE backed or scale up environment Strong professional network within retail Excellent negotiation and stakeholder management skills Why Join Swan Retail? Join a growing retail technology brand within ClearCourse Strong marketing investment and SDR support Full product and implementation backing during the sales process Clear, structured targets and uncapped commission with accelerators Opportunity to grow within the wider ClearCourse retail portfolio Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
27/05/2026
Full time
Business Development Manager - New Business (Retail EPOS & Payments) Location: Remote - UK Reports to: Product Director, Swan Retail About Swan Retail Swan Retail is part of the ClearCourse Group and delivers powerful retail EPOS and back office software solutions to multi site and independent retailers across the UK. Our platform goes beyond point of sale. Swan provides a fully integrated retail ecosystem, combining front of house EPOS, robust back office management, omni channel connectivity, loyalty functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected operations. Swan is a core brand within the ClearCourse retail division and benefits from dedicated marketing campaigns, SDR support, and strong internal investment. The Role We are looking for a commercially driven Business Development Manager to accelerate new business growth within Swan Retail. This is a new role within the team, created to expand market reach and drive additional revenue. You will focus on identifying and securing new retail customers, particularly within fashion, department stores, furniture, beauty, homeware and specialist retail sectors. While there is inbound support and marketing activity, this role requires a proactive mindset. We are looking for someone who can build their own campaigns, open doors, and develop relationships across the retail landscape. You will own the full sales cycle, from prospecting through to close, working closely with product managers, implementation teams, and senior leadership to deliver well structured, commercially sound deals. What You'll Be Doing Driving new business acquisition across key retail verticals Identifying market opportunities through networking, outreach, and targeted campaigns Managing the full sales cycle from first contact through demo, proposal, negotiation and close Responding to RFPs and structured tender processes Delivering product presentations (remote and in person), supported by product and implementation teams Building professional relationships with retail decision makers Creating development plans, sales forecasts and revenue projections Working closely with marketing and SDR teams to maximise campaign performance Accurately managing pipeline and activity within HubSpot Meeting agreed quarterly revenue and new logo targets Required Proven success driving new business growth within IT, Tech, SaaS, or Retail Software Strong commercial and technical awareness Experience managing full sales cycles, including RFP processes Strategic and analytical thinking skills Strong forecasting and pipeline management capability Organised, structured and target driven Experience using CRM systems (HubSpot preferred) Desirable Background in retail software, EPOS, or e commerce solutions Experience selling into fashion, department stores, furniture, or specialist retail sectors Experience within a PE backed or scale up environment Strong professional network within retail Excellent negotiation and stakeholder management skills Why Join Swan Retail? Join a growing retail technology brand within ClearCourse Strong marketing investment and SDR support Full product and implementation backing during the sales process Clear, structured targets and uncapped commission with accelerators Opportunity to grow within the wider ClearCourse retail portfolio Competitive base salary with uncapped commission 25 days holiday plus bank holidays Hybrid and flexible working options Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development, and career progression across the ClearCourse Group
We are currently recruiting for an experienced Senior Infrastructure Engineer experienced in NetDevOps to work a contract for our client until the end of March in one of several available sites, working 3 days per week on-site. This role is available preferably in Newcastle, but also in Manchester, Leeds, Birmingham, or Blackpool. Role Overview We are looking for a Senior Infrastructure Engineer (NetDevOps) to design, build, and evolve large-scale enterprise network platforms, with a strong focus on modern, automated, and cloud-integrated infrastructure. This role is suited to a hands-on engineer, not an operations or SRE specialist. You will be expected to quickly contribute to design and delivery activities, applying engineering best practice, automation, and network expertise to support critical services. You will work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available network solutions, balancing immediate delivery needs with longer-term platform improvement. Key Responsibilities Design, implement, and enhance enterprise network infrastructure across data centre, hybrid, and cloud environments Engineer and implement network traffic flows to support business-critical services Build and maintain secure hybrid connectivity across Azure, AWS, and OCI Implement and manage Palo Alto Firewall policies across on-prem and cloud environments, aligned to Zero Trust principles Design and operate high-availability network services, including routing, segmentation, and resilience Develop and maintain network automation using tools such as Python, Ansible, and Infrastructure as Code Collaborate with architecture and platform teams to ensure solutions align with engineering standards and strategic direction Contribute immediately to delivery work, demonstrating the ability to operate with minimal ramp up Document designs and changes clearly and consistently, supporting maintainability and knowledge sharing Essential Technical Skills Enterprise Networking Engineering Complex OSPF and BGP environments Designing and implementing secure, resilient traffic flows Strong understanding of typical enterprise and cloud network patterns Firewall and Security Technologies Extensive experience with Palo Alto Firewalls Policy design and implementation across data centre and cloud Zero Trust and secure network design principles Data Centre & Network Architecture VXLAN/EVPN, VRF segmentation, and multi-site fabrics Experience with vendors such as Arista (or equivalent) Load balancing technologies (eg F5 BIG-IP: LTM/APM/ASM) Automation & NetDevOps Capability You will be expected to demonstrate a clear move away from traditional, manual networking, including: Network automation experience using Python, Ansible, or similar tooling Infrastructure as Code mindset (eg Terraform) Version control and CI/CD exposure (eg GitLab CI/CD) Applying DevOps-style practices to network and infrastructure engineering Cloud & Hybrid Experience Strong working experience with at least one major cloud provider (Azure, AWS, or OCI) Designing and integrating hybrid cloud network solutions Understanding of cloud-native networking constructs and security models Experience & Knowledge Proven track record as a Network/Infrastructure Engineer in large-scale enterprise environments Experience delivering engineering solutions, not just supporting operations Comfortable working across multiple workstreams and priorities Experience in regulated or complex environments Nice to Have Aruba Central/ClearPass SD WAN technologies SaaS and cloud-delivered WLAN/WiFi solutions Prior experience modernising Legacy network environments If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).
26/05/2026
Contractor
We are currently recruiting for an experienced Senior Infrastructure Engineer experienced in NetDevOps to work a contract for our client until the end of March in one of several available sites, working 3 days per week on-site. This role is available preferably in Newcastle, but also in Manchester, Leeds, Birmingham, or Blackpool. Role Overview We are looking for a Senior Infrastructure Engineer (NetDevOps) to design, build, and evolve large-scale enterprise network platforms, with a strong focus on modern, automated, and cloud-integrated infrastructure. This role is suited to a hands-on engineer, not an operations or SRE specialist. You will be expected to quickly contribute to design and delivery activities, applying engineering best practice, automation, and network expertise to support critical services. You will work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available network solutions, balancing immediate delivery needs with longer-term platform improvement. Key Responsibilities Design, implement, and enhance enterprise network infrastructure across data centre, hybrid, and cloud environments Engineer and implement network traffic flows to support business-critical services Build and maintain secure hybrid connectivity across Azure, AWS, and OCI Implement and manage Palo Alto Firewall policies across on-prem and cloud environments, aligned to Zero Trust principles Design and operate high-availability network services, including routing, segmentation, and resilience Develop and maintain network automation using tools such as Python, Ansible, and Infrastructure as Code Collaborate with architecture and platform teams to ensure solutions align with engineering standards and strategic direction Contribute immediately to delivery work, demonstrating the ability to operate with minimal ramp up Document designs and changes clearly and consistently, supporting maintainability and knowledge sharing Essential Technical Skills Enterprise Networking Engineering Complex OSPF and BGP environments Designing and implementing secure, resilient traffic flows Strong understanding of typical enterprise and cloud network patterns Firewall and Security Technologies Extensive experience with Palo Alto Firewalls Policy design and implementation across data centre and cloud Zero Trust and secure network design principles Data Centre & Network Architecture VXLAN/EVPN, VRF segmentation, and multi-site fabrics Experience with vendors such as Arista (or equivalent) Load balancing technologies (eg F5 BIG-IP: LTM/APM/ASM) Automation & NetDevOps Capability You will be expected to demonstrate a clear move away from traditional, manual networking, including: Network automation experience using Python, Ansible, or similar tooling Infrastructure as Code mindset (eg Terraform) Version control and CI/CD exposure (eg GitLab CI/CD) Applying DevOps-style practices to network and infrastructure engineering Cloud & Hybrid Experience Strong working experience with at least one major cloud provider (Azure, AWS, or OCI) Designing and integrating hybrid cloud network solutions Understanding of cloud-native networking constructs and security models Experience & Knowledge Proven track record as a Network/Infrastructure Engineer in large-scale enterprise environments Experience delivering engineering solutions, not just supporting operations Comfortable working across multiple workstreams and priorities Experience in regulated or complex environments Nice to Have Aruba Central/ClearPass SD WAN technologies SaaS and cloud-delivered WLAN/WiFi solutions Prior experience modernising Legacy network environments If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Janus Henderson's mission is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Policy Development and Management Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security practices and controls across various technical and non technical departments, enhancing workflow and operational processes. Risk Management Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Design and evaluate control metrics for assessing the effectiveness of cybersecurity measures. Collaborate with Enterprise Risk Management to embed cyber risk into broader risk registers and board level reporting. Compliance Management Monitor and ensure compliance with internal policies, industry standards, and regulatory requirements. Engage with required stakeholders in Technology, Legal, Compliance and Internal Audit as required. Compile and deliver detailed compliance reports to senior management. Monitor upcoming regulations and prepare compliance roadmaps. Training and Awareness Support and enhance engaging cybersecurity awareness training programs. Foster a company wide culture of cybersecurity awareness. Keep current with the latest cybersecurity trends and best practices to inform training content and security measures. Train and guide wider tech team members on best practices in cybersecurity risk management. Incident Management Actively participate in the response to security incidents. Support post incident evaluations and reporting. Collaborate with relevant stakeholders to devise and enforce corrective measures aimed at bolstering defences against future incidents. Stakeholder Engagement Maintain clear and effective communication with stakeholders at all levels. Provide expert guidance on cybersecurity best practices. Work collaboratively with Technology and other departments to achieve comprehensive security objectives. Must have skills Bachelor's Degree in Information Technology, Cybersecurity, or a related field; equivalent work experience also considered. 3 to 5 years of professional experience in information security. Certification such as Certified Information Systems Security Professional (CISSP) strongly preferred. Deep understanding of cybersecurity principles, frameworks (such as NIST, ISO/IEC 27001), and compliance standards. Experience with financial service regulations and regulations such as FCA, SEC, MAS, DORA. Proficient knowledge of network security principles and controls such as firewalls, IPS/IPD, TCP/IP, DHCP, and DNS. Extensive experience in securing operating systems such as Windows, UNIX/Linux and Mac systems, including security access rights, implementing configuration best practices. Knowledge of cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid, community) and experience in implementing and managing cloud security best practices. In depth knowledge of IAM principles and technologies to manage digital identities and control user access, and experience with Single Sign On (SSO), Multi Factor Authentication (MFA), and role based access control (RBAC) systems to enhance security and operational efficiency. Understanding of Secure DevOps/CI/CD pipeline governance. No supervisory responsibilities. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . LN2 HYBRID Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
26/05/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Janus Henderson's mission is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Policy Development and Management Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security practices and controls across various technical and non technical departments, enhancing workflow and operational processes. Risk Management Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Design and evaluate control metrics for assessing the effectiveness of cybersecurity measures. Collaborate with Enterprise Risk Management to embed cyber risk into broader risk registers and board level reporting. Compliance Management Monitor and ensure compliance with internal policies, industry standards, and regulatory requirements. Engage with required stakeholders in Technology, Legal, Compliance and Internal Audit as required. Compile and deliver detailed compliance reports to senior management. Monitor upcoming regulations and prepare compliance roadmaps. Training and Awareness Support and enhance engaging cybersecurity awareness training programs. Foster a company wide culture of cybersecurity awareness. Keep current with the latest cybersecurity trends and best practices to inform training content and security measures. Train and guide wider tech team members on best practices in cybersecurity risk management. Incident Management Actively participate in the response to security incidents. Support post incident evaluations and reporting. Collaborate with relevant stakeholders to devise and enforce corrective measures aimed at bolstering defences against future incidents. Stakeholder Engagement Maintain clear and effective communication with stakeholders at all levels. Provide expert guidance on cybersecurity best practices. Work collaboratively with Technology and other departments to achieve comprehensive security objectives. Must have skills Bachelor's Degree in Information Technology, Cybersecurity, or a related field; equivalent work experience also considered. 3 to 5 years of professional experience in information security. Certification such as Certified Information Systems Security Professional (CISSP) strongly preferred. Deep understanding of cybersecurity principles, frameworks (such as NIST, ISO/IEC 27001), and compliance standards. Experience with financial service regulations and regulations such as FCA, SEC, MAS, DORA. Proficient knowledge of network security principles and controls such as firewalls, IPS/IPD, TCP/IP, DHCP, and DNS. Extensive experience in securing operating systems such as Windows, UNIX/Linux and Mac systems, including security access rights, implementing configuration best practices. Knowledge of cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid, community) and experience in implementing and managing cloud security best practices. In depth knowledge of IAM principles and technologies to manage digital identities and control user access, and experience with Single Sign On (SSO), Multi Factor Authentication (MFA), and role based access control (RBAC) systems to enhance security and operational efficiency. Understanding of Secure DevOps/CI/CD pipeline governance. No supervisory responsibilities. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . LN2 HYBRID Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.
26/05/2026
Full time
Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.
British International Investment (BII) is the UK's leading development finance institution, wholly owned by the UK Government. Our primary mission is to address global development challenges through strategic investments that promote sustainable and inclusive economic growth. BII focuses on catalysing economic development, creating jobs, and building resilient economies in some of the world's most complex and underserved markets. We invest in businesses and projects that prioritise inclusive development, environmental sustainability, and innovation. Our approach is characterised by rigorous investment standards, high governance principles, and a commitment to delivering measurable development impact. Our team consists of highly skilled and passionate professionals dedicated to making a tangible difference globally. We foster a collaborative and intellectually stimulating work environment that values curiosity, innovation, and professional growth. Our culture balances high performance with a strong emphasis on wellbeing, ensuring our employees can achieve their full potential while contributing to our mission. BII at a glance: Over 75 years supporting sustainable business growth in developing and emerging markets More than £9.9 billion in net assets 1,600+ businesses invested in 950,000+ workers in the businesses we support 650+ people in our diverse global team Team and role overview Over the years the Technology team has grown as the business has grown and evolved. The IT architecture team is relatively small and multifunctional. The technical environment is growing in complexity, in terms of business expectations, number of key systems supported and much needed integration of existing systems. BII has invested heavily in the Microsoft stack (Azure & M365), with most of the infrastructure in the Cloud. Most business solutions are 3rd party and all are hosted in the Cloud. There is little internal development however this may evolve to a more balanced model. We have a mix of hosted and SAAS products which are either standalone or integrated; there is a need to integrate more of our environment. Purpose The Azure Data Engineer will work alongside a team of architects, developers, application support specialists and delivery teams to provide data engineering expertise in support of several major integration, data analytics and reporting projects. You will also have engagement with teams to provide some level of support, training and continuously improve the Azure Data Stack in BII Technology as a whole. The Data Engineer also works closely with other IT production teams notably Platform Services and SharePoint/M365. You will also be a key resource for the BII Enterprise Data Warehouse, and Azure Devops/git related work. Responsibilities As a Data Engineer, you will bring your experience in Azure data technologies to BII and your core responsibilities include: Supporting analysis and design work as required for projects and general data platform improvements. Actively delivering work for key business programs advising and supporting the further adoption of the data platform foundations. Coordinating changes across business change, technology change management process, incident management and problem management process. Communicating with project managers, and technical and business change teams to develop trust. Ensure traceability of requirements from Data through design, build, testing and scope changes. The candidate Proven record working with Azure relational and NoSQL databases, data warehouses, query authoring (SQL) as well as working familiarity with a variety of databases. Highly experienced in working with data engineering technologies including ADLS, ADF, Microsoft Fabric, Azure SQL, PowerBI and can create E2E data processing pipelines. Highly experienced creating or enhancing CI/CD build and release pipelines using Azure DevOps and GIT. Experienced in building and optimizing data queries, manipulating, transforming, preparing and processing datasets. Experienced in working with Infrastructure as Code and scripting languages such as YAML, PowerShell, Terraform etc. Experienced in working with test tools and testing processes as they relate to a data platform. Good working knowledge of scripting languages such as Python/PySpark. A good understanding of data foundation concepts, such as data modelling, data quality management and data governance. Competencies and aptitude Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organises information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Excellent oral and written communication skills. Detail-oriented. Consistently takes a thorough, accurate organised and quality-centred approach. Organisation and prioritising. Can effectively address projects, requests and competing priorities. Owning deliverables through to implementation. Self-learning mindset. Desires to learn new skills and is willing to share knowledge with the team. Provide problem diagnosis and technical assistance. Candidates should be strongly motivated by BII's development mission and ideally demonstrate some commitment to development or social goals through previous executive or non-executive activity. Our cultural values We look for team members who aspire, as we do, to work at our best and to be: Impact-led, commercially rigorous Tenacious in the face of challenges Collaborative and caring British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. Please provide a cover letter with your application.
26/05/2026
Full time
British International Investment (BII) is the UK's leading development finance institution, wholly owned by the UK Government. Our primary mission is to address global development challenges through strategic investments that promote sustainable and inclusive economic growth. BII focuses on catalysing economic development, creating jobs, and building resilient economies in some of the world's most complex and underserved markets. We invest in businesses and projects that prioritise inclusive development, environmental sustainability, and innovation. Our approach is characterised by rigorous investment standards, high governance principles, and a commitment to delivering measurable development impact. Our team consists of highly skilled and passionate professionals dedicated to making a tangible difference globally. We foster a collaborative and intellectually stimulating work environment that values curiosity, innovation, and professional growth. Our culture balances high performance with a strong emphasis on wellbeing, ensuring our employees can achieve their full potential while contributing to our mission. BII at a glance: Over 75 years supporting sustainable business growth in developing and emerging markets More than £9.9 billion in net assets 1,600+ businesses invested in 950,000+ workers in the businesses we support 650+ people in our diverse global team Team and role overview Over the years the Technology team has grown as the business has grown and evolved. The IT architecture team is relatively small and multifunctional. The technical environment is growing in complexity, in terms of business expectations, number of key systems supported and much needed integration of existing systems. BII has invested heavily in the Microsoft stack (Azure & M365), with most of the infrastructure in the Cloud. Most business solutions are 3rd party and all are hosted in the Cloud. There is little internal development however this may evolve to a more balanced model. We have a mix of hosted and SAAS products which are either standalone or integrated; there is a need to integrate more of our environment. Purpose The Azure Data Engineer will work alongside a team of architects, developers, application support specialists and delivery teams to provide data engineering expertise in support of several major integration, data analytics and reporting projects. You will also have engagement with teams to provide some level of support, training and continuously improve the Azure Data Stack in BII Technology as a whole. The Data Engineer also works closely with other IT production teams notably Platform Services and SharePoint/M365. You will also be a key resource for the BII Enterprise Data Warehouse, and Azure Devops/git related work. Responsibilities As a Data Engineer, you will bring your experience in Azure data technologies to BII and your core responsibilities include: Supporting analysis and design work as required for projects and general data platform improvements. Actively delivering work for key business programs advising and supporting the further adoption of the data platform foundations. Coordinating changes across business change, technology change management process, incident management and problem management process. Communicating with project managers, and technical and business change teams to develop trust. Ensure traceability of requirements from Data through design, build, testing and scope changes. The candidate Proven record working with Azure relational and NoSQL databases, data warehouses, query authoring (SQL) as well as working familiarity with a variety of databases. Highly experienced in working with data engineering technologies including ADLS, ADF, Microsoft Fabric, Azure SQL, PowerBI and can create E2E data processing pipelines. Highly experienced creating or enhancing CI/CD build and release pipelines using Azure DevOps and GIT. Experienced in building and optimizing data queries, manipulating, transforming, preparing and processing datasets. Experienced in working with Infrastructure as Code and scripting languages such as YAML, PowerShell, Terraform etc. Experienced in working with test tools and testing processes as they relate to a data platform. Good working knowledge of scripting languages such as Python/PySpark. A good understanding of data foundation concepts, such as data modelling, data quality management and data governance. Competencies and aptitude Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organises information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Excellent oral and written communication skills. Detail-oriented. Consistently takes a thorough, accurate organised and quality-centred approach. Organisation and prioritising. Can effectively address projects, requests and competing priorities. Owning deliverables through to implementation. Self-learning mindset. Desires to learn new skills and is willing to share knowledge with the team. Provide problem diagnosis and technical assistance. Candidates should be strongly motivated by BII's development mission and ideally demonstrate some commitment to development or social goals through previous executive or non-executive activity. Our cultural values We look for team members who aspire, as we do, to work at our best and to be: Impact-led, commercially rigorous Tenacious in the face of challenges Collaborative and caring British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. Please provide a cover letter with your application.
DevOps Architect with AWS Our client is an established international company with offices in Leeds, UK. They are looking to recruit a DevOps Architect with at least 3 to 5 years of experience as a DevOps Architect focused on an AWS environment. You will support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practices and drive continuous improvement. The role involves staying at the forefront of new technologies and vendors. Responsibilities Serve as an AWS specialist, providing technical guidance on AWS design, governance, performance, scalability, security, operations, and cost control to maximize AWS investment. Collaborate with IT and business partners to guide architecture and high-level solution design for new products and services. Assess cloud maturity, review existing AWS implementations, identify gaps, and suggest improvements. Work within a team on larger solutions, providing technical support to meet delivery timelines. Map current product states and plan their evolution over 3-5 years to mitigate EOL and EOS risks. Support DevOps teams to improve technical maturity, availability, performance, security, and cost-efficiency of applications. Guide the deprecation and removal of outdated technologies to minimize risks. Promote adoption of new technologies and practices to maintain technological advantage. Define and improve processes for efficiency, safety, and security. Encourage continuous, automated deployment processes. Stay updated with current and future technologies, products, and strategies. Qualifications BS/MS degree in Computer Science or 4-8 years of related experience. AWS Certifications such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, or Developer Associate. Experience producing technical artifacts and documenting current and future states. Expertise in cost optimization and best practices for cloud services. Ability to define standards and patterns across diverse products. Security awareness with a 'security by design' approach. Experience with Agile methodologies like SCRUM and KANBAN. Strong interpersonal skills for dealing with internal and external stakeholders. Ability to work independently and within a team. Supportive of organizational change. Must Have 3+ years of architecting and delivering AWS cloud solutions. 5+ years of production experience with AWS. Experience designing and operating large-scale SaaS products. Experience with cloud-native security, DevSecOps, or MLOps. Hands-on experience with microservices, containers, Kubernetes, and serverless technologies. Proficiency with CI/CD tools for automation. Ability to create tooling and automation to enhance developer experience and delivery speed. This is an exciting position for someone who enjoys challenges. The salary ranges from £65K to £80K plus bonus and car allowance. The role is based at the client's Leeds office, with options for remote work and meetings as required. Send your CV in Word format, along with your salary expectations and notice period.
26/05/2026
Full time
DevOps Architect with AWS Our client is an established international company with offices in Leeds, UK. They are looking to recruit a DevOps Architect with at least 3 to 5 years of experience as a DevOps Architect focused on an AWS environment. You will support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practices and drive continuous improvement. The role involves staying at the forefront of new technologies and vendors. Responsibilities Serve as an AWS specialist, providing technical guidance on AWS design, governance, performance, scalability, security, operations, and cost control to maximize AWS investment. Collaborate with IT and business partners to guide architecture and high-level solution design for new products and services. Assess cloud maturity, review existing AWS implementations, identify gaps, and suggest improvements. Work within a team on larger solutions, providing technical support to meet delivery timelines. Map current product states and plan their evolution over 3-5 years to mitigate EOL and EOS risks. Support DevOps teams to improve technical maturity, availability, performance, security, and cost-efficiency of applications. Guide the deprecation and removal of outdated technologies to minimize risks. Promote adoption of new technologies and practices to maintain technological advantage. Define and improve processes for efficiency, safety, and security. Encourage continuous, automated deployment processes. Stay updated with current and future technologies, products, and strategies. Qualifications BS/MS degree in Computer Science or 4-8 years of related experience. AWS Certifications such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, or Developer Associate. Experience producing technical artifacts and documenting current and future states. Expertise in cost optimization and best practices for cloud services. Ability to define standards and patterns across diverse products. Security awareness with a 'security by design' approach. Experience with Agile methodologies like SCRUM and KANBAN. Strong interpersonal skills for dealing with internal and external stakeholders. Ability to work independently and within a team. Supportive of organizational change. Must Have 3+ years of architecting and delivering AWS cloud solutions. 5+ years of production experience with AWS. Experience designing and operating large-scale SaaS products. Experience with cloud-native security, DevSecOps, or MLOps. Hands-on experience with microservices, containers, Kubernetes, and serverless technologies. Proficiency with CI/CD tools for automation. Ability to create tooling and automation to enhance developer experience and delivery speed. This is an exciting position for someone who enjoys challenges. The salary ranges from £65K to £80K plus bonus and car allowance. The role is based at the client's Leeds office, with options for remote work and meetings as required. Send your CV in Word format, along with your salary expectations and notice period.
Job Description Purpose of the role To keep our customers, clients, and colleagues safe by identifying cyber vulnerabilities across the Bank, using a risk based approach to prioritise them, and to drive effective remediation activity. Accountabilities Allocation of the correct risk rating and remediation prioritisation to a vulnerability based on industry standards for assessment, available threat intelligence concerning exploitation, the reachability of the host (or asset) and the value of the service(s) running on the impacted host. Development of vulnerability management operating model, policies and procedures to ensure consistency in vulnerability identification, remediation and reporting. Element owner of the Vulnerability Management Standard including Issues Management and Regulatory alignment. Communication of vulnerabilities to relevant parties including senior stakeholders, vendors, external security partners and affect business units using reports and dashboards and provide recommendations for improvement in vulnerability management practices. Collaboration with Threat intelligence and Cyber Operations teams to assess and contextualise exposure to latest threat trends and exploits and set appropriate remediation timescales. Definition of requirements and acceptance criteria for the implementation and maintenance of automation tools to streamline vulnerability management processes within operating systems and applications. Reporting of remediation status of Security Assurance Specialist team findings against Key Risk Indicators. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join our Proactive Defence team as an Enterprise Security Posture Management SME, leading capabilities across Attack Surface Management (ASM), Attack Path Management (APM), and Breach & Attack Simulation (BAS) within the CISO organization. You will drive a proactive, threat informed approach to exposure management, helping the bank identify, prioritise, and reduce exploitable security risk through greater visibility, attack path analysis, and continuous control validation. This role is critical to shifting from reactive vulnerability management to proactive exposure reduction by providing continuous visibility of the attack surface, mapping how attackers can move through the environment, and validating security controls through adversary simulation. In doing so, you will help the organization identify, prioritise, and reduce exploitable security risk in a way that is threat informed, measurable, and directly tied to business impact. To be successful in this role, you should have experience with: Attack surface discovery and asset attribution Ability to continuously identify internet-facing assets, shadow IT, domains, subdomains, certificates, cloud services, APIs, SaaS exposures, third party hosted assets, and assets with unclear ownership Risk based exposure prioritisation Ability to prioritise the most material exposures by combining exploitability, business criticality, asset ownership, threat intelligence, vulnerability data, and likelihood of attack Threat-informed attack surface analysis Ability to enrich attack surface findings with attacker techniques, active exploitation trends, KEV data, offensive security teams findings, and sector specific threat intelligence Highly valued skills for this role include: Hands on experience with EASM/ASM platforms Experience using tools such as external attack surface management, CAASM, vulnerability management, cloud posture, and exposure management platforms Cloud, identity, SaaS, CI/CD and API exposure knowledge Understanding of common attack surface risks across AWS, Azure, GCP, Entra ID, Active Directory, Kubernetes, APIs, internet gateways, and exposed management interfaces Understanding of Breach and Attack Simulation techniques Ability to use BAS outputs to validate whether identified exposures are exploitable, test control effectiveness, simulate attacker behaviours, and support evidence-based prioritisation You may be assessed on the critical skills required for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job specific technical skills. Location : Knutsford.
26/05/2026
Full time
Job Description Purpose of the role To keep our customers, clients, and colleagues safe by identifying cyber vulnerabilities across the Bank, using a risk based approach to prioritise them, and to drive effective remediation activity. Accountabilities Allocation of the correct risk rating and remediation prioritisation to a vulnerability based on industry standards for assessment, available threat intelligence concerning exploitation, the reachability of the host (or asset) and the value of the service(s) running on the impacted host. Development of vulnerability management operating model, policies and procedures to ensure consistency in vulnerability identification, remediation and reporting. Element owner of the Vulnerability Management Standard including Issues Management and Regulatory alignment. Communication of vulnerabilities to relevant parties including senior stakeholders, vendors, external security partners and affect business units using reports and dashboards and provide recommendations for improvement in vulnerability management practices. Collaboration with Threat intelligence and Cyber Operations teams to assess and contextualise exposure to latest threat trends and exploits and set appropriate remediation timescales. Definition of requirements and acceptance criteria for the implementation and maintenance of automation tools to streamline vulnerability management processes within operating systems and applications. Reporting of remediation status of Security Assurance Specialist team findings against Key Risk Indicators. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join our Proactive Defence team as an Enterprise Security Posture Management SME, leading capabilities across Attack Surface Management (ASM), Attack Path Management (APM), and Breach & Attack Simulation (BAS) within the CISO organization. You will drive a proactive, threat informed approach to exposure management, helping the bank identify, prioritise, and reduce exploitable security risk through greater visibility, attack path analysis, and continuous control validation. This role is critical to shifting from reactive vulnerability management to proactive exposure reduction by providing continuous visibility of the attack surface, mapping how attackers can move through the environment, and validating security controls through adversary simulation. In doing so, you will help the organization identify, prioritise, and reduce exploitable security risk in a way that is threat informed, measurable, and directly tied to business impact. To be successful in this role, you should have experience with: Attack surface discovery and asset attribution Ability to continuously identify internet-facing assets, shadow IT, domains, subdomains, certificates, cloud services, APIs, SaaS exposures, third party hosted assets, and assets with unclear ownership Risk based exposure prioritisation Ability to prioritise the most material exposures by combining exploitability, business criticality, asset ownership, threat intelligence, vulnerability data, and likelihood of attack Threat-informed attack surface analysis Ability to enrich attack surface findings with attacker techniques, active exploitation trends, KEV data, offensive security teams findings, and sector specific threat intelligence Highly valued skills for this role include: Hands on experience with EASM/ASM platforms Experience using tools such as external attack surface management, CAASM, vulnerability management, cloud posture, and exposure management platforms Cloud, identity, SaaS, CI/CD and API exposure knowledge Understanding of common attack surface risks across AWS, Azure, GCP, Entra ID, Active Directory, Kubernetes, APIs, internet gateways, and exposed management interfaces Understanding of Breach and Attack Simulation techniques Ability to use BAS outputs to validate whether identified exposures are exploitable, test control effectiveness, simulate attacker behaviours, and support evidence-based prioritisation You may be assessed on the critical skills required for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job specific technical skills. Location : Knutsford.
Job Description Purpose of the role To keep our customers, clients, and colleagues safe by identifying cyber vulnerabilities across the Bank, using a risk based approach to prioritise them, and to drive effective remediation activity. Accountabilities Allocation of the correct risk rating and remediation prioritisation to a vulnerability based on industry standards for assessment, available threat intelligence concerning exploitation, the reachability of the host (or asset) and the value of the service(s) running on the impacted host. Development of vulnerability management operating model, policies and procedures to ensure consistency in vulnerability identification, remediation and reporting. Element owner of the Vulnerability Management Standard including Issues Management and Regulatory alignment. Communication of vulnerabilities to relevant parties including senior stakeholders, vendors, external security partners and affect business units using reports and dashboards and provide recommendations for improvement in vulnerability management practices. Collaboration with Threat intelligence and Cyber Operations teams to assess and contextualise exposure to latest threat trends and exploits and set appropriate remediation timescales. Definition of requirements and acceptance criteria for the implementation and maintenance of automation tools to streamline vulnerability management processes within operating systems and applications. Reporting of remediation status of Security Assurance Specialist team findings against Key Risk Indicators. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join our Proactive Defence team as an Enterprise Security Posture Management SME, leading capabilities across Attack Surface Management (ASM), Attack Path Management (APM), and Breach & Attack Simulation (BAS) within the CISO organization. You will drive a proactive, threat informed approach to exposure management, helping the bank identify, prioritise, and reduce exploitable security risk through greater visibility, attack path analysis, and continuous control validation. This role is critical to shifting from reactive vulnerability management to proactive exposure reduction by providing continuous visibility of the attack surface, mapping how attackers can move through the environment, and validating security controls through adversary simulation. In doing so, you will help the organization identify, prioritise, and reduce exploitable security risk in a way that is threat informed, measurable, and directly tied to business impact. To be successful in this role, you should have experience with: Attack surface discovery and asset attribution Ability to continuously identify internet-facing assets, shadow IT, domains, subdomains, certificates, cloud services, APIs, SaaS exposures, third party hosted assets, and assets with unclear ownership Risk based exposure prioritisation Ability to prioritise the most material exposures by combining exploitability, business criticality, asset ownership, threat intelligence, vulnerability data, and likelihood of attack Threat-informed attack surface analysis Ability to enrich attack surface findings with attacker techniques, active exploitation trends, KEV data, offensive security teams findings, and sector specific threat intelligence Highly valued skills for this role include: Hands on experience with EASM/ASM platforms Experience using tools such as external attack surface management, CAASM, vulnerability management, cloud posture, and exposure management platforms Cloud, identity, SaaS, CI/CD and API exposure knowledge Understanding of common attack surface risks across AWS, Azure, GCP, Entra ID, Active Directory, Kubernetes, APIs, internet gateways, and exposed management interfaces Understanding of Breach and Attack Simulation techniques Ability to use BAS outputs to validate whether identified exposures are exploitable, test control effectiveness, simulate attacker behaviours, and support evidence-based prioritisation You may be assessed on the critical skills required for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job specific technical skills. Location : Knutsford.
26/05/2026
Full time
Job Description Purpose of the role To keep our customers, clients, and colleagues safe by identifying cyber vulnerabilities across the Bank, using a risk based approach to prioritise them, and to drive effective remediation activity. Accountabilities Allocation of the correct risk rating and remediation prioritisation to a vulnerability based on industry standards for assessment, available threat intelligence concerning exploitation, the reachability of the host (or asset) and the value of the service(s) running on the impacted host. Development of vulnerability management operating model, policies and procedures to ensure consistency in vulnerability identification, remediation and reporting. Element owner of the Vulnerability Management Standard including Issues Management and Regulatory alignment. Communication of vulnerabilities to relevant parties including senior stakeholders, vendors, external security partners and affect business units using reports and dashboards and provide recommendations for improvement in vulnerability management practices. Collaboration with Threat intelligence and Cyber Operations teams to assess and contextualise exposure to latest threat trends and exploits and set appropriate remediation timescales. Definition of requirements and acceptance criteria for the implementation and maintenance of automation tools to streamline vulnerability management processes within operating systems and applications. Reporting of remediation status of Security Assurance Specialist team findings against Key Risk Indicators. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join our Proactive Defence team as an Enterprise Security Posture Management SME, leading capabilities across Attack Surface Management (ASM), Attack Path Management (APM), and Breach & Attack Simulation (BAS) within the CISO organization. You will drive a proactive, threat informed approach to exposure management, helping the bank identify, prioritise, and reduce exploitable security risk through greater visibility, attack path analysis, and continuous control validation. This role is critical to shifting from reactive vulnerability management to proactive exposure reduction by providing continuous visibility of the attack surface, mapping how attackers can move through the environment, and validating security controls through adversary simulation. In doing so, you will help the organization identify, prioritise, and reduce exploitable security risk in a way that is threat informed, measurable, and directly tied to business impact. To be successful in this role, you should have experience with: Attack surface discovery and asset attribution Ability to continuously identify internet-facing assets, shadow IT, domains, subdomains, certificates, cloud services, APIs, SaaS exposures, third party hosted assets, and assets with unclear ownership Risk based exposure prioritisation Ability to prioritise the most material exposures by combining exploitability, business criticality, asset ownership, threat intelligence, vulnerability data, and likelihood of attack Threat-informed attack surface analysis Ability to enrich attack surface findings with attacker techniques, active exploitation trends, KEV data, offensive security teams findings, and sector specific threat intelligence Highly valued skills for this role include: Hands on experience with EASM/ASM platforms Experience using tools such as external attack surface management, CAASM, vulnerability management, cloud posture, and exposure management platforms Cloud, identity, SaaS, CI/CD and API exposure knowledge Understanding of common attack surface risks across AWS, Azure, GCP, Entra ID, Active Directory, Kubernetes, APIs, internet gateways, and exposed management interfaces Understanding of Breach and Attack Simulation techniques Ability to use BAS outputs to validate whether identified exposures are exploitable, test control effectiveness, simulate attacker behaviours, and support evidence-based prioritisation You may be assessed on the critical skills required for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job specific technical skills. Location : Knutsford.
Our Alliances team is united by a common purpose: delighting our partners, and growing together as the industry innovator for Salesforce DevOps. We're confident in our product, market potential, and we have big plans for the future. We're looking for a Strategic Partnerships Manager to build and manage regional systems integrators within the Salesforce ecosystem. What's the opportunity for a Strategic Partnership Manager at Gearset? Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset's products within their client base. Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities. What you'll achieve Build strategic high value relationships with key regional systems integrators. Develop a deep understanding of the Salesforce partner ecosystem, our products, and DevOps concepts. Manage relationships and alliances with key channel partners to develop partner-led opportunities. Collaborate and learn from team members across the business to expand your product knowledge, and become a specialist in the value of Gearset. Check out this interview with Mike Lees (CRO) to find out more about Gearset's Sales team: About you Proven ability to work in a customer-facing role in either Alliances, Sales, Account Management or technical implementation, for a SaaS company in the Salesforce ecosystem Demonstrated experience in forming successful partnerships within the Salesforce System Integrator ecosystem with Regional SIs Possess active relationships within the regional systems integrators. Have a talent for identifying key stakeholders within a given organisation, and building mutually beneficial and long-lasting relationships. Commercially astute, and drive value by being curious, consultative and asking the right questions. Exceptional communication and interpersonal skills, with the ability to engage at the executive level, and deliver meaningful results A willingness to travel as needed across North America and Europe Salary and benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2000 per year 25 days vacation allowance plus public holidays Dental, vision and healthcare plans (100% for you, 50% for your dependants) 401k matching (up to 4%) Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work Save money on your commute to work with our Commute Benefits Program Life insurance
24/05/2026
Full time
Our Alliances team is united by a common purpose: delighting our partners, and growing together as the industry innovator for Salesforce DevOps. We're confident in our product, market potential, and we have big plans for the future. We're looking for a Strategic Partnerships Manager to build and manage regional systems integrators within the Salesforce ecosystem. What's the opportunity for a Strategic Partnership Manager at Gearset? Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset's products within their client base. Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities. What you'll achieve Build strategic high value relationships with key regional systems integrators. Develop a deep understanding of the Salesforce partner ecosystem, our products, and DevOps concepts. Manage relationships and alliances with key channel partners to develop partner-led opportunities. Collaborate and learn from team members across the business to expand your product knowledge, and become a specialist in the value of Gearset. Check out this interview with Mike Lees (CRO) to find out more about Gearset's Sales team: About you Proven ability to work in a customer-facing role in either Alliances, Sales, Account Management or technical implementation, for a SaaS company in the Salesforce ecosystem Demonstrated experience in forming successful partnerships within the Salesforce System Integrator ecosystem with Regional SIs Possess active relationships within the regional systems integrators. Have a talent for identifying key stakeholders within a given organisation, and building mutually beneficial and long-lasting relationships. Commercially astute, and drive value by being curious, consultative and asking the right questions. Exceptional communication and interpersonal skills, with the ability to engage at the executive level, and deliver meaningful results A willingness to travel as needed across North America and Europe Salary and benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2000 per year 25 days vacation allowance plus public holidays Dental, vision and healthcare plans (100% for you, 50% for your dependants) 401k matching (up to 4%) Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work Save money on your commute to work with our Commute Benefits Program Life insurance
Our Alliances team is united by a common purpose: delighting our partners, and growing together as the industry innovator for Salesforce DevOps. We're confident in our product, market potential, and we have big plans for the future. We're looking for a Strategic Partnerships Manager to build and manage regional systems integrators within the Salesforce ecosystem. What's the opportunity for a Strategic Partnership Manager at Gearset? Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset's products within their client base. Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities. What you'll achieve Build strategic high value relationships with key regional systems integrators. Develop a deep understanding of the Salesforce partner ecosystem, our products, and DevOps concepts. Manage relationships and alliances with key channel partners to develop partner-led opportunities. Collaborate and learn from team members across the business to expand your product knowledge, and become a specialist in the value of Gearset. Check out this interview with Mike Lees (CRO) to find out more about Gearset's Sales team: About you Proven ability to work in a customer-facing role in either Alliances, Sales, Account Management or technical implementation, for a SaaS company in the Salesforce ecosystem Demonstrated experience in forming successful partnerships within the Salesforce System Integrator ecosystem with Regional SIs Possess active relationships within the regional systems integrators. Have a talent for identifying key stakeholders within a given organisation, and building mutually beneficial and long-lasting relationships. Commercially astute, and drive value by being curious, consultative and asking the right questions. Exceptional communication and interpersonal skills, with the ability to engage at the executive level, and deliver meaningful results A willingness to travel as needed across North America and Europe Salary and benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2000 per year 25 days vacation allowance plus public holidays Dental, vision and healthcare plans (100% for you, 50% for your dependants) 401k matching (up to 4%) Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work Save money on your commute to work with our Commute Benefits Program Life insurance
24/05/2026
Full time
Our Alliances team is united by a common purpose: delighting our partners, and growing together as the industry innovator for Salesforce DevOps. We're confident in our product, market potential, and we have big plans for the future. We're looking for a Strategic Partnerships Manager to build and manage regional systems integrators within the Salesforce ecosystem. What's the opportunity for a Strategic Partnership Manager at Gearset? Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset's products within their client base. Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities. What you'll achieve Build strategic high value relationships with key regional systems integrators. Develop a deep understanding of the Salesforce partner ecosystem, our products, and DevOps concepts. Manage relationships and alliances with key channel partners to develop partner-led opportunities. Collaborate and learn from team members across the business to expand your product knowledge, and become a specialist in the value of Gearset. Check out this interview with Mike Lees (CRO) to find out more about Gearset's Sales team: About you Proven ability to work in a customer-facing role in either Alliances, Sales, Account Management or technical implementation, for a SaaS company in the Salesforce ecosystem Demonstrated experience in forming successful partnerships within the Salesforce System Integrator ecosystem with Regional SIs Possess active relationships within the regional systems integrators. Have a talent for identifying key stakeholders within a given organisation, and building mutually beneficial and long-lasting relationships. Commercially astute, and drive value by being curious, consultative and asking the right questions. Exceptional communication and interpersonal skills, with the ability to engage at the executive level, and deliver meaningful results A willingness to travel as needed across North America and Europe Salary and benefits (the stuff you'd expect!) This role is based in our Cambridge office but with the flexibility to work from home when you need to Opportunity to join our Long Term Incentive scheme Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2000 per year 25 days vacation allowance plus public holidays Dental, vision and healthcare plans (100% for you, 50% for your dependants) 401k matching (up to 4%) Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work Save money on your commute to work with our Commute Benefits Program Life insurance
Implementation Specialist (Fleet) page is loaded Implementation Specialist (Fleet)locations: Winnershtime type: Full timeposted on: Posted Todayjob requisition id: JR-019470 About Solera: Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry. Role Overview: We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences. Key Responsibilities: - Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy .- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.- Serve as a technical expert , effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.- Gather customer requirements to deliver comprehensive and customer-focused solutions.- Develop detailed Statements of Work based on customer requirements and expectations.- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.- Manage customer setups on our platform to align with customer specifications.- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.- Conduct training sessions for customers on newly delivered configurations when needed.- Document test scenarios for configurations to support quality assurance efforts.- Ensure cross-functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations .- Provide third-level support for customer implementations, triaging and prioritizing support tickets as required.- Oversee parts identification and ensure that the correct components are utilized in implementation processes.- Manage contractors to ensure compliance with specifications and timelines. Qualifications: - University Degree in Business, Engineering, or a related field.- 5+ years of experience in delivering large-scale implementation initiatives, ideally within the fleet or automotive sectors.- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.- Exceptional customer-facing skills, with a focus on collaboration and clear communication .- Commercially aware , capable of supporting sales opportunities while optimizing cost-effectiveness .- Strong interpersonal skills , with the ability to build effective relationships within the Professional Services team and with external stakeholders .- Attention to detail and a commitment to excellence in every aspect of work.- Proficiency in tools such as JIRA, Confluence , Salesforce, PowerBI and Office365 .- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall). What We Offer: - An exciting opportunity to work with a global leader in SaaS and hardware solutions.- The chance to deliver innovative products to a diverse range of clients, including some of the world's biggest brands.- Flexible work arrangements and a hybrid working model to support work-life balance. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
23/05/2026
Full time
Implementation Specialist (Fleet) page is loaded Implementation Specialist (Fleet)locations: Winnershtime type: Full timeposted on: Posted Todayjob requisition id: JR-019470 About Solera: Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry. Role Overview: We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences. Key Responsibilities: - Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy .- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.- Serve as a technical expert , effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.- Gather customer requirements to deliver comprehensive and customer-focused solutions.- Develop detailed Statements of Work based on customer requirements and expectations.- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.- Manage customer setups on our platform to align with customer specifications.- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.- Conduct training sessions for customers on newly delivered configurations when needed.- Document test scenarios for configurations to support quality assurance efforts.- Ensure cross-functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations .- Provide third-level support for customer implementations, triaging and prioritizing support tickets as required.- Oversee parts identification and ensure that the correct components are utilized in implementation processes.- Manage contractors to ensure compliance with specifications and timelines. Qualifications: - University Degree in Business, Engineering, or a related field.- 5+ years of experience in delivering large-scale implementation initiatives, ideally within the fleet or automotive sectors.- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.- Exceptional customer-facing skills, with a focus on collaboration and clear communication .- Commercially aware , capable of supporting sales opportunities while optimizing cost-effectiveness .- Strong interpersonal skills , with the ability to build effective relationships within the Professional Services team and with external stakeholders .- Attention to detail and a commitment to excellence in every aspect of work.- Proficiency in tools such as JIRA, Confluence , Salesforce, PowerBI and Office365 .- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall). What We Offer: - An exciting opportunity to work with a global leader in SaaS and hardware solutions.- The chance to deliver innovative products to a diverse range of clients, including some of the world's biggest brands.- Flexible work arrangements and a hybrid working model to support work-life balance. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
A global SaaS leader is seeking an Implementation Specialist in Fleet to oversee the implementation of fleet solutions and manage customer logistics. This role demands strong technical skills and customer-facing abilities, requiring over 5 years of experience in large-scale implementation initiatives preferably in the automotive sector. The ideal candidate will thrive in a dynamic environment and collaborate effectively with both clients and internal teams to deliver exceptional customer experiences, tailored solutions, and training.
23/05/2026
Full time
A global SaaS leader is seeking an Implementation Specialist in Fleet to oversee the implementation of fleet solutions and manage customer logistics. This role demands strong technical skills and customer-facing abilities, requiring over 5 years of experience in large-scale implementation initiatives preferably in the automotive sector. The ideal candidate will thrive in a dynamic environment and collaborate effectively with both clients and internal teams to deliver exceptional customer experiences, tailored solutions, and training.