Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Solution Architect to join our growing team. Day to Day You'll Be: Design scalable solutions, identifying gaps between current and desired end-states, to enable achievement of the desired business outcomes in alignment with the journey roadmap and organization goals, knowing how to work in and around the limits of the platform. Act as a solution guide, being able to speak conceptually, document the proposed solution and be comfortable doing hands on configuration and/or coding. May build proof-of-concept (POCs) that can be carried forward by the team. Stay up to date with the latest Salesforce releases, features, and functionalities, and provide guidance on leveraging new capabilities and any actions required for each release to maintain platform integrity and working systems. Work closely with stakeholders, journey and process owners to understand how TransUnion operates and the business needs/requirements to recommend solutions that align with the organization's goals. Create and maintain solution design documents that are understandable by technical and business team members. Partner with business analysts to provide input into user story creation considering solution design challenges and complexities. Provide expertise to assist with troubleshooting and resolution of system and/or user issues. Educate the team on Salesforce and code best practices, policies and procedures. Lead and maintain a high-performing team, utilizing effective resource management to execute against priorities. Establish and communicate goals, provide performance feedback, coaching and upskill opportunities Essential Skills & Experience: Track record years of experience in: Salesforce Service and Experience clouds Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools Building UI solutions using Salesforce Lightning, LWC, web technologies (HTML, XML, JavaScript) 2+ years people management experience including, but not limited to, hiring, goal setting, performance management. Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization. Strong knowledge of CRM application development, processes, and best practices. Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation. Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks where the information may not be readily accepted A team player with a high level of accountability, a proactive approach and ease with change and ambiguity. Process optimization mindset with proven time and/or quality improvement outcomes. Experience with Agile methodologies such as Kanban and Scrum. Salesforce Platform Developer certification required Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Solution Architecture
14/12/2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Solution Architect to join our growing team. Day to Day You'll Be: Design scalable solutions, identifying gaps between current and desired end-states, to enable achievement of the desired business outcomes in alignment with the journey roadmap and organization goals, knowing how to work in and around the limits of the platform. Act as a solution guide, being able to speak conceptually, document the proposed solution and be comfortable doing hands on configuration and/or coding. May build proof-of-concept (POCs) that can be carried forward by the team. Stay up to date with the latest Salesforce releases, features, and functionalities, and provide guidance on leveraging new capabilities and any actions required for each release to maintain platform integrity and working systems. Work closely with stakeholders, journey and process owners to understand how TransUnion operates and the business needs/requirements to recommend solutions that align with the organization's goals. Create and maintain solution design documents that are understandable by technical and business team members. Partner with business analysts to provide input into user story creation considering solution design challenges and complexities. Provide expertise to assist with troubleshooting and resolution of system and/or user issues. Educate the team on Salesforce and code best practices, policies and procedures. Lead and maintain a high-performing team, utilizing effective resource management to execute against priorities. Establish and communicate goals, provide performance feedback, coaching and upskill opportunities Essential Skills & Experience: Track record years of experience in: Salesforce Service and Experience clouds Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools Building UI solutions using Salesforce Lightning, LWC, web technologies (HTML, XML, JavaScript) 2+ years people management experience including, but not limited to, hiring, goal setting, performance management. Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization. Strong knowledge of CRM application development, processes, and best practices. Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation. Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks where the information may not be readily accepted A team player with a high level of accountability, a proactive approach and ease with change and ambiguity. Process optimization mindset with proven time and/or quality improvement outcomes. Experience with Agile methodologies such as Kanban and Scrum. Salesforce Platform Developer certification required Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Solution Architecture
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Functional Analyst - Finance Systems to join our growing team. This is a functional systems analyst role within the UK FinSys team, supporting the bespoke UK billing system. The role requires close coordination across Finance, Technology, and external vendors, as billing data flows through multiple integrated systems. The ideal candidate will have a strong understanding of data flow, excellent problem-solving skills, and the ability to translate business needs into functional solutions. Experience with SQL, PeopleSoft, or .NET is advantageous but not essential. Day to Day You'll Be: System Analysis & Support Serve as the primary functional expert for the UK billing system. Partner with operational finance teams to understand issues and identify opportunities. Collaborate with technical teams to investigate and resolve system-related problems. Process Improvement Identify and implement opportunities to streamline billing workflows and reduce manual effort. Work with finance stakeholders to improve reporting, reconciliation, and audit capabilities. Change Management Document business requirements and translate them into functional specifications. Lead system upgrades, enhancements, and configuration changes. Manage test environments, coordinate testing, and oversee production deployments. Prepare cost-benefit analyses to support change approvals and budget requests. Create and maintain user guides and training materials. Stakeholder Engagement Liaise with Finance, IT, and external vendors to ensure system integrity and compliance. Provide training and support to end-users, promoting best practices and system adoption. Data & Reporting Support data extraction and analysis for billing, revenue recognition, and audit purposes. Ensure data quality and consistency across integrated finance systems Essential Skills & Experience: Experience working with high-volume billing systems or customer contract data. Strong analytical skills, with the ability to investigate and reconcile complex data sets. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Proven ability to coordinate across multiple teams to drive resolution and improvements. Familiarity with SQL and relational databases is beneficial. Understanding of the software development lifecycle and experience in system testing. Prior experience as a Functional Analyst or similar role within finance systems. Solid understanding of billing processes, revenue cycles, and financial controls. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. , Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Corporate Systems
12/12/2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Functional Analyst - Finance Systems to join our growing team. This is a functional systems analyst role within the UK FinSys team, supporting the bespoke UK billing system. The role requires close coordination across Finance, Technology, and external vendors, as billing data flows through multiple integrated systems. The ideal candidate will have a strong understanding of data flow, excellent problem-solving skills, and the ability to translate business needs into functional solutions. Experience with SQL, PeopleSoft, or .NET is advantageous but not essential. Day to Day You'll Be: System Analysis & Support Serve as the primary functional expert for the UK billing system. Partner with operational finance teams to understand issues and identify opportunities. Collaborate with technical teams to investigate and resolve system-related problems. Process Improvement Identify and implement opportunities to streamline billing workflows and reduce manual effort. Work with finance stakeholders to improve reporting, reconciliation, and audit capabilities. Change Management Document business requirements and translate them into functional specifications. Lead system upgrades, enhancements, and configuration changes. Manage test environments, coordinate testing, and oversee production deployments. Prepare cost-benefit analyses to support change approvals and budget requests. Create and maintain user guides and training materials. Stakeholder Engagement Liaise with Finance, IT, and external vendors to ensure system integrity and compliance. Provide training and support to end-users, promoting best practices and system adoption. Data & Reporting Support data extraction and analysis for billing, revenue recognition, and audit purposes. Ensure data quality and consistency across integrated finance systems Essential Skills & Experience: Experience working with high-volume billing systems or customer contract data. Strong analytical skills, with the ability to investigate and reconcile complex data sets. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Proven ability to coordinate across multiple teams to drive resolution and improvements. Familiarity with SQL and relational databases is beneficial. Understanding of the software development lifecycle and experience in system testing. Prior experience as a Functional Analyst or similar role within finance systems. Solid understanding of billing processes, revenue cycles, and financial controls. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. , Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Corporate Systems
Head Of Power Platform/ Modern Workplace - UK Remote - c 90K Nigel Frank are supporting a rapidly scaling organisation undergoing major digital transformation to hire a Head of Power Platform / Modern Workplace. This is a strategic and delivery-focused leadership role, ideal for someone who can define vision, build capability, and lead a high-performing team across Power Platform, M365, automation, and end-user technologies. You will own the road map for Modern Workplace & Power Platform, drive adoption across the business, mature governance, and ensure the organisation gets maximum value from its Microsoft investment. This is a great role for a candidate that enjoys combining technical credibility, stakeholder influence, and the ability to lead people through change. Key Responsibilities: Define and deliver the Modern Workplace & Power Platform strategy, ensuring alignment with organisational goals. Lead, mentor, and grow a multidisciplinary team of developers, analysts, and platform specialists. Oversee delivery of enterprise-grade Power Apps, Power Automate workflows, and M365 solutions. Champion user adoption, training and Centre of Excellence (CoE) practices. Establish governance, security, and environment management across Power Platform and M365. Collaborate with business leaders to identify automation, optimisation, and modernisation opportunities. Oversee platform performance, support processes, and life cycle management. Drive best practice across ALM, DevOps, compliance, and documentation. Key Skills & Experience: Proven leadership experience across Modern Workplace, Power Platform, or M365-focused teams Strong hands-on understanding of Power Apps (Canvas & Model-Driven), Power Automate, Power BI and Dataverse Deep knowledge of Microsoft 365, Teams, SharePoint Online, Azure AD and integration patterns Experience establishing a Power Platform Centre of Excellence Strong governance mindset (security, DLP, compliance, life cycle management) Delivering enterprise-scale transformation and automation programmes Excellent stakeholder engagement, with the ability to communicate strategy at all levels Experience working with both technical teams and business stakeholders to shape demand.
11/12/2025
Full time
Head Of Power Platform/ Modern Workplace - UK Remote - c 90K Nigel Frank are supporting a rapidly scaling organisation undergoing major digital transformation to hire a Head of Power Platform / Modern Workplace. This is a strategic and delivery-focused leadership role, ideal for someone who can define vision, build capability, and lead a high-performing team across Power Platform, M365, automation, and end-user technologies. You will own the road map for Modern Workplace & Power Platform, drive adoption across the business, mature governance, and ensure the organisation gets maximum value from its Microsoft investment. This is a great role for a candidate that enjoys combining technical credibility, stakeholder influence, and the ability to lead people through change. Key Responsibilities: Define and deliver the Modern Workplace & Power Platform strategy, ensuring alignment with organisational goals. Lead, mentor, and grow a multidisciplinary team of developers, analysts, and platform specialists. Oversee delivery of enterprise-grade Power Apps, Power Automate workflows, and M365 solutions. Champion user adoption, training and Centre of Excellence (CoE) practices. Establish governance, security, and environment management across Power Platform and M365. Collaborate with business leaders to identify automation, optimisation, and modernisation opportunities. Oversee platform performance, support processes, and life cycle management. Drive best practice across ALM, DevOps, compliance, and documentation. Key Skills & Experience: Proven leadership experience across Modern Workplace, Power Platform, or M365-focused teams Strong hands-on understanding of Power Apps (Canvas & Model-Driven), Power Automate, Power BI and Dataverse Deep knowledge of Microsoft 365, Teams, SharePoint Online, Azure AD and integration patterns Experience establishing a Power Platform Centre of Excellence Strong governance mindset (security, DLP, compliance, life cycle management) Delivering enterprise-scale transformation and automation programmes Excellent stakeholder engagement, with the ability to communicate strategy at all levels Experience working with both technical teams and business stakeholders to shape demand.
Are you an experienced Finance Business Analyst with a passion for process improvement and transformation? We're looking for a skilled professional to join a major finance transformation programme, helping to design and implement best-practice processes and operating models. Location: Midlands (3 days per week on site) Contract: 3 months Rate: 450 - 500 p/d Inside IR35 About the Role You'll play a key role in shaping the future of finance operations by: Leading finance process analysis and redesign, identifying inefficiencies and opportunities for automation. Designing future-state operating models aligned with strategic priorities. Documenting role changes and assessing impacts on teams. Developing User Acceptance Testing (UAT) scripts and supporting system readiness. Collaborating with stakeholders across Finance, IT, and Operations to ensure successful delivery. Qualifications: Business Analyst certification (e.g., BCS, IIBA) Recognised finance qualification (e.g., AAT, CIMA, ACCA, ACA) Experience: Proven track record in large-scale finance transformation programmes Strong knowledge of finance operations, systems, and reporting Expertise in process mapping and redesign Familiarity with finance systems (e.g., One Advanced, Sage, SAP) Skills: Excellent analytical and stakeholder engagement skills Proficient in Microsoft Office and process mapping tools (e.g., Visio) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/12/2025
Contractor
Are you an experienced Finance Business Analyst with a passion for process improvement and transformation? We're looking for a skilled professional to join a major finance transformation programme, helping to design and implement best-practice processes and operating models. Location: Midlands (3 days per week on site) Contract: 3 months Rate: 450 - 500 p/d Inside IR35 About the Role You'll play a key role in shaping the future of finance operations by: Leading finance process analysis and redesign, identifying inefficiencies and opportunities for automation. Designing future-state operating models aligned with strategic priorities. Documenting role changes and assessing impacts on teams. Developing User Acceptance Testing (UAT) scripts and supporting system readiness. Collaborating with stakeholders across Finance, IT, and Operations to ensure successful delivery. Qualifications: Business Analyst certification (e.g., BCS, IIBA) Recognised finance qualification (e.g., AAT, CIMA, ACCA, ACA) Experience: Proven track record in large-scale finance transformation programmes Strong knowledge of finance operations, systems, and reporting Expertise in process mapping and redesign Familiarity with finance systems (e.g., One Advanced, Sage, SAP) Skills: Excellent analytical and stakeholder engagement skills Proficient in Microsoft Office and process mapping tools (e.g., Visio) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Head Of Power Platform/Modern Workplace - UK Remote - c£90K Nigel Frank are supporting a rapidly scaling organisation undergoing major digital transformation to hire a Head of Power Platform/Modern Workplace. This is a strategic and delivery-focused leadership role, ideal for someone who can define vision, build capability, and lead a high-performing team across Power Platform, M365, automation, and end-user technologies. You will own the road map for Modern Workplace & Power Platform, drive adoption across the business, mature governance, and ensure the organisation gets maximum value from its Microsoft investment. This is a great role for a candidate that enjoys combining technical credibility, stakeholder influence, and the ability to lead people through change. Key Responsibilities: Define and deliver the Modern Workplace & Power Platform strategy, ensuring alignment with organisational goals. Lead, mentor, and grow a multidisciplinary team of developers, analysts, and platform specialists. Oversee delivery of enterprise-grade Power Apps, Power Automate workflows, and M365 solutions. Champion user adoption, training and Centre of Excellence (CoE) practices. Establish governance, security, and environment management across Power Platform and M365. Collaborate with business leaders to identify automation, optimisation, and modernisation opportunities. Oversee platform performance, support processes, and life cycle management. Drive best practice across ALM, DevOps, compliance, and documentation. Key Skills & Experience: Proven leadership experience across Modern Workplace, Power Platform, or M365-focused teams Strong hands-on understanding of Power Apps (Canvas & Model-Driven), Power Automate, Power BI and Dataverse Deep knowledge of Microsoft 365, Teams, SharePoint Online, Azure AD and integration patterns Experience establishing a Power Platform Centre of Excellence Strong governance mindset (security, DLP, compliance, life cycle management) Delivering enterprise-scale transformation and automation programmes Excellent stakeholder engagement, with the ability to communicate strategy at all levels Experience working with both technical teams and business stakeholders to shape demand.
11/12/2025
Full time
Head Of Power Platform/Modern Workplace - UK Remote - c£90K Nigel Frank are supporting a rapidly scaling organisation undergoing major digital transformation to hire a Head of Power Platform/Modern Workplace. This is a strategic and delivery-focused leadership role, ideal for someone who can define vision, build capability, and lead a high-performing team across Power Platform, M365, automation, and end-user technologies. You will own the road map for Modern Workplace & Power Platform, drive adoption across the business, mature governance, and ensure the organisation gets maximum value from its Microsoft investment. This is a great role for a candidate that enjoys combining technical credibility, stakeholder influence, and the ability to lead people through change. Key Responsibilities: Define and deliver the Modern Workplace & Power Platform strategy, ensuring alignment with organisational goals. Lead, mentor, and grow a multidisciplinary team of developers, analysts, and platform specialists. Oversee delivery of enterprise-grade Power Apps, Power Automate workflows, and M365 solutions. Champion user adoption, training and Centre of Excellence (CoE) practices. Establish governance, security, and environment management across Power Platform and M365. Collaborate with business leaders to identify automation, optimisation, and modernisation opportunities. Oversee platform performance, support processes, and life cycle management. Drive best practice across ALM, DevOps, compliance, and documentation. Key Skills & Experience: Proven leadership experience across Modern Workplace, Power Platform, or M365-focused teams Strong hands-on understanding of Power Apps (Canvas & Model-Driven), Power Automate, Power BI and Dataverse Deep knowledge of Microsoft 365, Teams, SharePoint Online, Azure AD and integration patterns Experience establishing a Power Platform Centre of Excellence Strong governance mindset (security, DLP, compliance, life cycle management) Delivering enterprise-scale transformation and automation programmes Excellent stakeholder engagement, with the ability to communicate strategy at all levels Experience working with both technical teams and business stakeholders to shape demand.
Job Title: Business Analyst / Process Improvement Specialist Role Summary We are hiring multiple Business Analysts to support strategic and operational workstreams. The role combines business analysis, process improvement, and programme delivery to improve organisational performance and enable data-driven decision-making. Essential Skills Business Analysis Gather, analyse, and document requirements in complex, multi-stakeholder environments. Lead discovery phases and translate strategic objectives into functional and data requirements. Develop business and data models for planning and performance measurement. Process Improvement Analyse and redesign business processes to improve efficiency and quality. Deliver quick-win improvements using structured methods (e.g., Six Sigma). Recommend rationalisation or retirement of outdated systems and processes. Programme Delivery Plan and track workstream activities and deliverables. Support scope definition, prioritisation, and RAID management. Facilitate workshops and stakeholder engagement sessions. Digital & Technical Support migration of legacy files into modern architectures. Evaluate and support rollout of digital tools (Power BI, M365). Produce clear documentation: process maps, requirements, RAID logs, and reports. Desirable Skills Agile BA practices (user stories, impact mapping, MoSCoW). BCS/Agile BA certification. Experience in regulatory or financial services environments. Background in business change, business architecture, or testing. Key Responsibilities Deliver business analysis and process improvement outputs across programmes. Support strategic workstreams including DTI, DAU, Enterprise Planning, and Smarter Regulator initiatives. Standardise and simplify tools, workflows, and documentation. Enable faster, evidence-based decision-making and better operational outcomes.
11/12/2025
Contractor
Job Title: Business Analyst / Process Improvement Specialist Role Summary We are hiring multiple Business Analysts to support strategic and operational workstreams. The role combines business analysis, process improvement, and programme delivery to improve organisational performance and enable data-driven decision-making. Essential Skills Business Analysis Gather, analyse, and document requirements in complex, multi-stakeholder environments. Lead discovery phases and translate strategic objectives into functional and data requirements. Develop business and data models for planning and performance measurement. Process Improvement Analyse and redesign business processes to improve efficiency and quality. Deliver quick-win improvements using structured methods (e.g., Six Sigma). Recommend rationalisation or retirement of outdated systems and processes. Programme Delivery Plan and track workstream activities and deliverables. Support scope definition, prioritisation, and RAID management. Facilitate workshops and stakeholder engagement sessions. Digital & Technical Support migration of legacy files into modern architectures. Evaluate and support rollout of digital tools (Power BI, M365). Produce clear documentation: process maps, requirements, RAID logs, and reports. Desirable Skills Agile BA practices (user stories, impact mapping, MoSCoW). BCS/Agile BA certification. Experience in regulatory or financial services environments. Background in business change, business architecture, or testing. Key Responsibilities Deliver business analysis and process improvement outputs across programmes. Support strategic workstreams including DTI, DAU, Enterprise Planning, and Smarter Regulator initiatives. Standardise and simplify tools, workflows, and documentation. Enable faster, evidence-based decision-making and better operational outcomes.
Your new role We're working with a leading global organisation that prides itself on delivering exceptional IT services to its employees worldwide. They are looking for an experienced End User Experience Technician to join their London team and play a key role in supporting end-user technology and ensuring smooth day-to-day operations. What you'll need to succeed As an End User Experience Technician, you'll be the go-to person for front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service request queues. Configure and deploy end-user hardware and software. Support new technology rollouts and assist with training. Perform IMAC services (install, move, add, change). Collaborate with Help Desk and other teams to troubleshoot and resolve issues. Document technical processes clearly for both technical and non-technical audiences. MUST BE IMMEDIATELY AVAILABLE AND ABLE TO START NEXT WEEK What you'll get in return Access to market-leading technologies Hybrid working. (4 days onsite, 1 Day WFH) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/12/2025
Contractor
Your new role We're working with a leading global organisation that prides itself on delivering exceptional IT services to its employees worldwide. They are looking for an experienced End User Experience Technician to join their London team and play a key role in supporting end-user technology and ensuring smooth day-to-day operations. What you'll need to succeed As an End User Experience Technician, you'll be the go-to person for front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service request queues. Configure and deploy end-user hardware and software. Support new technology rollouts and assist with training. Perform IMAC services (install, move, add, change). Collaborate with Help Desk and other teams to troubleshoot and resolve issues. Document technical processes clearly for both technical and non-technical audiences. MUST BE IMMEDIATELY AVAILABLE AND ABLE TO START NEXT WEEK What you'll get in return Access to market-leading technologies Hybrid working. (4 days onsite, 1 Day WFH) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
10/12/2025
Contractor
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/12/2025
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you passionate about using your technical skills to make a real difference? We re looking for an exceptional CRO Developer to join our Digital CRO & Analytics team, where your expertise will fuel charitable income growth through data-driven experimentation and impactful digital experiences. In this role, you ll be at the heart of a dynamic team of specialists, developers, and analysts, collaborating closely with UX/UI, Content & Journeys, Product and other partners. Together, you ll drive our mission forward supporting life-saving research and helping millions of hearts beat stronger for longer. With your strong front-end development skills (HTML, CSS, JavaScript), you ll design and implement A/B and multivariate tests that shape how people interact with our online platforms. You ll take visual briefs, analyse requirements, build front-end experiences within our testing tools and oversee the successful launch and monitoring of each test. About you As an experienced developer, you ll deliver a spectrum of digital experiences, ranging from simple optimisations to complex, multi-page experiments. You ll work together with UX/UI designers, bringing ideas to life while working within a design system and always with a keen eye on accessibility and best UX practices. If you ve previously held a design role, that s even better! You ll serve as the go-to technical expert for our CRO team, translating briefs into robust solutions, meeting requirements, and providing trusted advice on feasibility, best practice, and timelines. Over time, you ll master our testing tools, ensuring seamless test setup and rollout. Your attention to detail and knowledge of QA means every user gets an optimal experience, regardless of device or browser. You ll also support the wider CRO team by reviewing and troubleshooting tests, and your knowledge of custom tracking code (particularly datalayer events) will make you an indispensable part of our team. This is your chance to help shape digital journeys that increase donations and event sign-ups, all while building your own skills and career in a supportive, purpose-led environment. If you re ready to turn technical challenges into meaningful change, we d love to hear from you. Working arrangements 12-month fixed term contract from start date. Start date ASAP. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
10/12/2025
Full time
Are you passionate about using your technical skills to make a real difference? We re looking for an exceptional CRO Developer to join our Digital CRO & Analytics team, where your expertise will fuel charitable income growth through data-driven experimentation and impactful digital experiences. In this role, you ll be at the heart of a dynamic team of specialists, developers, and analysts, collaborating closely with UX/UI, Content & Journeys, Product and other partners. Together, you ll drive our mission forward supporting life-saving research and helping millions of hearts beat stronger for longer. With your strong front-end development skills (HTML, CSS, JavaScript), you ll design and implement A/B and multivariate tests that shape how people interact with our online platforms. You ll take visual briefs, analyse requirements, build front-end experiences within our testing tools and oversee the successful launch and monitoring of each test. About you As an experienced developer, you ll deliver a spectrum of digital experiences, ranging from simple optimisations to complex, multi-page experiments. You ll work together with UX/UI designers, bringing ideas to life while working within a design system and always with a keen eye on accessibility and best UX practices. If you ve previously held a design role, that s even better! You ll serve as the go-to technical expert for our CRO team, translating briefs into robust solutions, meeting requirements, and providing trusted advice on feasibility, best practice, and timelines. Over time, you ll master our testing tools, ensuring seamless test setup and rollout. Your attention to detail and knowledge of QA means every user gets an optimal experience, regardless of device or browser. You ll also support the wider CRO team by reviewing and troubleshooting tests, and your knowledge of custom tracking code (particularly datalayer events) will make you an indispensable part of our team. This is your chance to help shape digital journeys that increase donations and event sign-ups, all while building your own skills and career in a supportive, purpose-led environment. If you re ready to turn technical challenges into meaningful change, we d love to hear from you. Working arrangements 12-month fixed term contract from start date. Start date ASAP. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Power Platforms Specialist City of London/hybrid Circa £60K + strong bonus and benefits Power Apps, D365, Power Automate Power Platforms Analyst is required to join the Business Applications function of a highly prestigious financial services organisation. As a Power Platforms Administrator, you will play a critical role in managing, customising, supporting the ongoing and optimisation of its Microsoft Power Platform estate, including Dynamics 365, Power Apps, Power Automate and Dataverse. Key Responsibilities: Manage day-to-day platform operations, including user access, configuration, governance and environment oversight. Monitor capacity, licensing and system performance, escalating issues where needed. Support development activities, including testing enhancements and contributing to backlog refinement. Act as the first point of contact for platform queries, incidents and user guidance. Maintain platform documentation and support user communications. Identify opportunities for continuous improvement and assess new Microsoft feature releases. Key Requirements: Hands-on experience with Power Apps, Power Automate and Dataverse. Understanding of Dynamics 365 Customer Engagement and admin functions. Strong analytical and problem-solving abilities, with attention to detail. Clear communication skills and confidence working with technical and business stakeholders. Familiarity with regulated environments and governance processes. This role offers the chance to grow your expertise and make a meaningful impact within a forward-thinking, digitally evolving wealth management organisation. For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.
10/12/2025
Full time
Power Platforms Specialist City of London/hybrid Circa £60K + strong bonus and benefits Power Apps, D365, Power Automate Power Platforms Analyst is required to join the Business Applications function of a highly prestigious financial services organisation. As a Power Platforms Administrator, you will play a critical role in managing, customising, supporting the ongoing and optimisation of its Microsoft Power Platform estate, including Dynamics 365, Power Apps, Power Automate and Dataverse. Key Responsibilities: Manage day-to-day platform operations, including user access, configuration, governance and environment oversight. Monitor capacity, licensing and system performance, escalating issues where needed. Support development activities, including testing enhancements and contributing to backlog refinement. Act as the first point of contact for platform queries, incidents and user guidance. Maintain platform documentation and support user communications. Identify opportunities for continuous improvement and assess new Microsoft feature releases. Key Requirements: Hands-on experience with Power Apps, Power Automate and Dataverse. Understanding of Dynamics 365 Customer Engagement and admin functions. Strong analytical and problem-solving abilities, with attention to detail. Clear communication skills and confidence working with technical and business stakeholders. Familiarity with regulated environments and governance processes. This role offers the chance to grow your expertise and make a meaningful impact within a forward-thinking, digitally evolving wealth management organisation. For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.
Senior BI Analyst (with UX/UI Expertise) London Hybrid (3 days onsite) 51,500 rising to 57,300 after 6 months + excellent benefits 1-year FTC (possible extension) Are you a UX/UI-focused BI professional who loves transforming complex data into intuitive, meaningful user experiences? We're recruiting on behalf of a long-standing London client with a strong social purpose. In this role, you'll blend 60% UX/UI design with 40% BI analytics, shaping how the organisation uses data to drive insight, efficiency, and innovation. Please note: Ideally, we are looking for a UX/UI design specialist. It's fine if your Power BI or broader BI journey is still developing, provided your UX capability is strong. The Role. You will lead the design, development, and optimisation of BI solutions, dashboards, and data products that support effective decision-making across the organisation. Your work will combine human-centred design with solid analytical capability. Key responsibilities include: Leading user-centred design for Power BI dashboards and data visualisations. Conducting UX research, evaluation, and user testing to ensure intuitive and accessible interfaces. Creating wireframes and prototypes (e.g., Axure RP) and refining them through iteration. Translating complex stakeholder requirements into ethical, privacy-aware BI solutions. Developing BI products using Power BI and Azure data services. Data modelling, cleansing, transformation, and building scalable BI prototypes. Collaborating with data engineers and business users to deliver reliable, effective data products. Mentoring junior analysts on UX/UI and visualisation best practice. Supporting the wider analytics roadmap and promoting strong data quality and governance. About You You'll bring creativity, curiosity, and a commitment to great user experience. Above all, you are passionate about designing data products that genuinely help people make better decisions. Essential skills: Strong UX/UI design capability (preferred over depth in Power BI). Experience developing BI solutions (Power BI + Azure). Data modelling, cleansing, and transformation skills. Ability to work collaboratively and translate business needs into BI outputs. Familiarity with version control (e.g., Git) and good documentation standards. Excellent communication skills and ability to mentor others. Understanding of data ethics, privacy, and user experience principles. Pragmatic approach with a focus on delivering value. Benefits Excellent annual leave allowance/ Generous pension scheme Enhanced maternity, paternity & adoption pay / Health cash plan Retail, gym & entertainment discounts Interest-free loans (season ticket, tenancy deposit, training) Cycle to Work scheme / Life Assurance (4x salary) About the Organisation. One of London's largest housing associations, they provide affordable homes for over 170,000 residents. With more than 60,000 homes and thousands more in development, they play a vital role in creating thriving communities. They are a Stonewall Diversity Champion, a Disability Confident Employer, and are committed to inclusion and equal opportunity. To apply, please send your CV to Laura at (url removed) Services advertised are those of an Employment Agency.
09/12/2025
Full time
Senior BI Analyst (with UX/UI Expertise) London Hybrid (3 days onsite) 51,500 rising to 57,300 after 6 months + excellent benefits 1-year FTC (possible extension) Are you a UX/UI-focused BI professional who loves transforming complex data into intuitive, meaningful user experiences? We're recruiting on behalf of a long-standing London client with a strong social purpose. In this role, you'll blend 60% UX/UI design with 40% BI analytics, shaping how the organisation uses data to drive insight, efficiency, and innovation. Please note: Ideally, we are looking for a UX/UI design specialist. It's fine if your Power BI or broader BI journey is still developing, provided your UX capability is strong. The Role. You will lead the design, development, and optimisation of BI solutions, dashboards, and data products that support effective decision-making across the organisation. Your work will combine human-centred design with solid analytical capability. Key responsibilities include: Leading user-centred design for Power BI dashboards and data visualisations. Conducting UX research, evaluation, and user testing to ensure intuitive and accessible interfaces. Creating wireframes and prototypes (e.g., Axure RP) and refining them through iteration. Translating complex stakeholder requirements into ethical, privacy-aware BI solutions. Developing BI products using Power BI and Azure data services. Data modelling, cleansing, transformation, and building scalable BI prototypes. Collaborating with data engineers and business users to deliver reliable, effective data products. Mentoring junior analysts on UX/UI and visualisation best practice. Supporting the wider analytics roadmap and promoting strong data quality and governance. About You You'll bring creativity, curiosity, and a commitment to great user experience. Above all, you are passionate about designing data products that genuinely help people make better decisions. Essential skills: Strong UX/UI design capability (preferred over depth in Power BI). Experience developing BI solutions (Power BI + Azure). Data modelling, cleansing, and transformation skills. Ability to work collaboratively and translate business needs into BI outputs. Familiarity with version control (e.g., Git) and good documentation standards. Excellent communication skills and ability to mentor others. Understanding of data ethics, privacy, and user experience principles. Pragmatic approach with a focus on delivering value. Benefits Excellent annual leave allowance/ Generous pension scheme Enhanced maternity, paternity & adoption pay / Health cash plan Retail, gym & entertainment discounts Interest-free loans (season ticket, tenancy deposit, training) Cycle to Work scheme / Life Assurance (4x salary) About the Organisation. One of London's largest housing associations, they provide affordable homes for over 170,000 residents. With more than 60,000 homes and thousands more in development, they play a vital role in creating thriving communities. They are a Stonewall Diversity Champion, a Disability Confident Employer, and are committed to inclusion and equal opportunity. To apply, please send your CV to Laura at (url removed) Services advertised are those of an Employment Agency.
Stevenage Borough Council
Stevenage, Hertfordshire
37 hours per week 2 roles - X1 Permanent and X1 Secondment Stevenage / Hybrid About The Role We are delivering an ambitious programme of business change, transformation, and modernisation to improve services for customers and boost staff productivity. As a Business Analyst in our expanding Business Change & Digital team, you ll play a pivotal role in shaping how we work and how customers experience our services. You ll lead business analysis activities, working closely with teams across the Council to identify problems, design solutions, and ensure alignment with strategic goals and user needs. You ll be part of an in-house delivery team alongside Programme Managers, Project Managers, and Digital Developers. Key responsibilities include: • Reviewing and improving business processes to reduce waste, streamline steps, and enhance customer experience. • Research and analysis to inform new process, use of technology and ways of working and delivering services to customers • Writing and contributing to business cases, making a clear case for change and measurable benefits. • Acting as a key link between service areas, stakeholders, and technical teams to ensure shared understanding and successful delivery. This role supports innovation, automation, and data-driven decision-making, fostering a culture of continuous improvement across the organisation. About You You re an innovative, self-motivated individual with strong interpersonal and analytical skills, experienced in process review and improvement (e.g., Lean methodologies). You can translate user needs into clear, actionable requirements and user stories to guide development and service design. You bring skills and experience in: • Process & Technology Improvement documenting current processes and redesigning them to identify opportunities for efficiency and innovation. • Customer Focus reviewing end-to-end processes and customer journeys to deliver targeted improvements. • Identifying Waste and Cost Reduction sizing opportunities to reduce waste and cost, better utilise technology, and estimate potential savings. • Collaboration supporting managers, teams, and specialists to embed a culture of continuous improvement. • Research and Analysis understanding current services and opportunities to improve through user research, data analysis, and learning from best practice. Most importantly, you re open-minded, flexible, and ready for the challenge of making local government better. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
08/12/2025
Full time
37 hours per week 2 roles - X1 Permanent and X1 Secondment Stevenage / Hybrid About The Role We are delivering an ambitious programme of business change, transformation, and modernisation to improve services for customers and boost staff productivity. As a Business Analyst in our expanding Business Change & Digital team, you ll play a pivotal role in shaping how we work and how customers experience our services. You ll lead business analysis activities, working closely with teams across the Council to identify problems, design solutions, and ensure alignment with strategic goals and user needs. You ll be part of an in-house delivery team alongside Programme Managers, Project Managers, and Digital Developers. Key responsibilities include: • Reviewing and improving business processes to reduce waste, streamline steps, and enhance customer experience. • Research and analysis to inform new process, use of technology and ways of working and delivering services to customers • Writing and contributing to business cases, making a clear case for change and measurable benefits. • Acting as a key link between service areas, stakeholders, and technical teams to ensure shared understanding and successful delivery. This role supports innovation, automation, and data-driven decision-making, fostering a culture of continuous improvement across the organisation. About You You re an innovative, self-motivated individual with strong interpersonal and analytical skills, experienced in process review and improvement (e.g., Lean methodologies). You can translate user needs into clear, actionable requirements and user stories to guide development and service design. You bring skills and experience in: • Process & Technology Improvement documenting current processes and redesigning them to identify opportunities for efficiency and innovation. • Customer Focus reviewing end-to-end processes and customer journeys to deliver targeted improvements. • Identifying Waste and Cost Reduction sizing opportunities to reduce waste and cost, better utilise technology, and estimate potential savings. • Collaboration supporting managers, teams, and specialists to embed a culture of continuous improvement. • Research and Analysis understanding current services and opportunities to improve through user research, data analysis, and learning from best practice. Most importantly, you re open-minded, flexible, and ready for the challenge of making local government better. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
IT Service Desk Analyst required by our market leading, award winning, professional services client based in Greater London. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first and second-line IT support to users across the organisation. Working to a flexible shift pattern, you ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience. Key Responsibilities Provide technical support for IT applications and hardware. Diagnose, analyse and resolve incidents or escalate where necessary. Install, configure and maintain software, hardware, and user accounts. Administer iPhones on Intune and manage SCCM tasks. Support desk setups for new starters, moves and organisational changes. Communicate effectively with users via phone, email, and face-to-face. Contribute to identifying recurring issues and developing solutions. Keep users updated on the progress of their calls and escalate if needed. Skills & Experience Required Broad IT skills, including end-user support of Windows Server/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong communication skills at all levels. Desirable Qualifications/Training: SCCM training ITIL Foundation Azure Fundamentals Windows Server Intune Endpoint Administration Working Arrangements & Conditions Flexible shift patterns between 8:00am 7:00pm (pre-planned rota). Liaise with users at all levels in person, on the phone and via email. Travel between office locations may be required. Training and development opportunities to enhance technical knowledge. This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few.
08/12/2025
Full time
IT Service Desk Analyst required by our market leading, award winning, professional services client based in Greater London. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first and second-line IT support to users across the organisation. Working to a flexible shift pattern, you ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience. Key Responsibilities Provide technical support for IT applications and hardware. Diagnose, analyse and resolve incidents or escalate where necessary. Install, configure and maintain software, hardware, and user accounts. Administer iPhones on Intune and manage SCCM tasks. Support desk setups for new starters, moves and organisational changes. Communicate effectively with users via phone, email, and face-to-face. Contribute to identifying recurring issues and developing solutions. Keep users updated on the progress of their calls and escalate if needed. Skills & Experience Required Broad IT skills, including end-user support of Windows Server/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong communication skills at all levels. Desirable Qualifications/Training: SCCM training ITIL Foundation Azure Fundamentals Windows Server Intune Endpoint Administration Working Arrangements & Conditions Flexible shift patterns between 8:00am 7:00pm (pre-planned rota). Liaise with users at all levels in person, on the phone and via email. Travel between office locations may be required. Training and development opportunities to enhance technical knowledge. This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few.
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
08/12/2025
Contractor
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
08/12/2025
Full time
Our client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity for someone who enjoys problem-solving, providing excellent service, and developing their technical skills. The Role In this role, you will be the first point of contact for all IT-related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times are met Escalating complex issues to 2nd Line or specialist teams when needed Providing clear, friendly, and professional communication to users Contributing to process improvements and knowledge articles Supporting IT changes, upgrades, and technology rollouts Liaising with external suppliers when required About You You will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident using Excel This is a fantastic opportunity to join a business that is on a strong growth trajectory and who offers exceptional career development and support.
SAP Finance Systems Support 3-Month Contract - Inside IR35 - up to 270 per day London based - hybrid working - 2/3 days office based Overview To provide first line support for users using the SAP S4HANA Public Cloud Finance System & SAP Analytics Cloud. To provide occasional cover and support for team member around SAP Supplier Lifecycle Portal & ARIBA. The key priority areas and project support expectations are as follows: The Finance Systems Support Analyst, will be responsible for maintaining and supporting the organization's finance systems. This role involves providing first line support for users across Finance, Procurement & Operations. This includes troubleshooting issues, implementing system enhancements, providing user training, and ensuring the overall efficiency and effectiveness of financial processes. A background in Finance (ideally) and experience in first line support for SAP S4HANA & SAC users. Key Responsibilities System Support & Maintenance First line support and resolution of user tickets for Accounts Payable, Accounts Receivable, Projects, General Ledger, Banking, User access Daily system checks Master data management - cost centers, projects, GL accounts, hierarchies Supporting the Accounts Payable team with payment runs Supporting the Accounts Receivable, Financial Reporting, Business Partnering & Capital Accountants Troubleshoot and resolve system issues promptly Provide technical support to end-users Identify opportunities for system improvements and enhancements Test & implement approved system changes and upgrades Test and validate system enhancements before deployment. User training and documentation Create and maintain comprehensive system documentation and user guides. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
08/12/2025
Contractor
SAP Finance Systems Support 3-Month Contract - Inside IR35 - up to 270 per day London based - hybrid working - 2/3 days office based Overview To provide first line support for users using the SAP S4HANA Public Cloud Finance System & SAP Analytics Cloud. To provide occasional cover and support for team member around SAP Supplier Lifecycle Portal & ARIBA. The key priority areas and project support expectations are as follows: The Finance Systems Support Analyst, will be responsible for maintaining and supporting the organization's finance systems. This role involves providing first line support for users across Finance, Procurement & Operations. This includes troubleshooting issues, implementing system enhancements, providing user training, and ensuring the overall efficiency and effectiveness of financial processes. A background in Finance (ideally) and experience in first line support for SAP S4HANA & SAC users. Key Responsibilities System Support & Maintenance First line support and resolution of user tickets for Accounts Payable, Accounts Receivable, Projects, General Ledger, Banking, User access Daily system checks Master data management - cost centers, projects, GL accounts, hierarchies Supporting the Accounts Payable team with payment runs Supporting the Accounts Receivable, Financial Reporting, Business Partnering & Capital Accountants Troubleshoot and resolve system issues promptly Provide technical support to end-users Identify opportunities for system improvements and enhancements Test & implement approved system changes and upgrades Test and validate system enhancements before deployment. User training and documentation Create and maintain comprehensive system documentation and user guides. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
05/12/2025
Full time
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
