College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
12/12/2025
Full time
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Job Title: Business Analyst / Process Improvement Specialist Role Summary We are hiring multiple Business Analysts to support strategic and operational workstreams. The role combines business analysis, process improvement, and programme delivery to improve organisational performance and enable data-driven decision-making. Essential Skills Business Analysis Gather, analyse, and document requirements in complex, multi-stakeholder environments. Lead discovery phases and translate strategic objectives into functional and data requirements. Develop business and data models for planning and performance measurement. Process Improvement Analyse and redesign business processes to improve efficiency and quality. Deliver quick-win improvements using structured methods (e.g., Six Sigma). Recommend rationalisation or retirement of outdated systems and processes. Programme Delivery Plan and track workstream activities and deliverables. Support scope definition, prioritisation, and RAID management. Facilitate workshops and stakeholder engagement sessions. Digital & Technical Support migration of legacy files into modern architectures. Evaluate and support rollout of digital tools (Power BI, M365). Produce clear documentation: process maps, requirements, RAID logs, and reports. Desirable Skills Agile BA practices (user stories, impact mapping, MoSCoW). BCS/Agile BA certification. Experience in regulatory or financial services environments. Background in business change, business architecture, or testing. Key Responsibilities Deliver business analysis and process improvement outputs across programmes. Support strategic workstreams including DTI, DAU, Enterprise Planning, and Smarter Regulator initiatives. Standardise and simplify tools, workflows, and documentation. Enable faster, evidence-based decision-making and better operational outcomes.
11/12/2025
Contractor
Job Title: Business Analyst / Process Improvement Specialist Role Summary We are hiring multiple Business Analysts to support strategic and operational workstreams. The role combines business analysis, process improvement, and programme delivery to improve organisational performance and enable data-driven decision-making. Essential Skills Business Analysis Gather, analyse, and document requirements in complex, multi-stakeholder environments. Lead discovery phases and translate strategic objectives into functional and data requirements. Develop business and data models for planning and performance measurement. Process Improvement Analyse and redesign business processes to improve efficiency and quality. Deliver quick-win improvements using structured methods (e.g., Six Sigma). Recommend rationalisation or retirement of outdated systems and processes. Programme Delivery Plan and track workstream activities and deliverables. Support scope definition, prioritisation, and RAID management. Facilitate workshops and stakeholder engagement sessions. Digital & Technical Support migration of legacy files into modern architectures. Evaluate and support rollout of digital tools (Power BI, M365). Produce clear documentation: process maps, requirements, RAID logs, and reports. Desirable Skills Agile BA practices (user stories, impact mapping, MoSCoW). BCS/Agile BA certification. Experience in regulatory or financial services environments. Background in business change, business architecture, or testing. Key Responsibilities Deliver business analysis and process improvement outputs across programmes. Support strategic workstreams including DTI, DAU, Enterprise Planning, and Smarter Regulator initiatives. Standardise and simplify tools, workflows, and documentation. Enable faster, evidence-based decision-making and better operational outcomes.
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
10/12/2025
Full time
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
Senior Project Manager Contract - Outside IR35 Jan Start Occasional travel to Hampshire COUNCIL EXPERIENCE ESSENTIAL Your new company You will be joining a forward-thinking council that is embarking on an ambitious programme to transform the way Environmental Services are delivered. Your new role As a Senior Project Manager, you will play a pivotal role within the Strategic Commissioning Programme Team, leading a two-year programme of work to transform and future-proof Environmental Services. You will oversee multiple workstreams, ensuring projects remain on track, risks are managed, and outcomes are delivered to the highest standards. Your leadership will drive the successful implementation of a new delivery model for services such as waste, grounds, and streetscene. What you'll need to succeed Proven experience as a Senior Project Manager delivering complex projects/programmes within challenging timescales. Expertise across all facets of project and risk management, including planning, initiation, stakeholder engagement, resource management, performance monitoring, and reporting. Experience in transformation change/improvement programmes, ideally with a background in Environmental Services. Strong organisational skills with the ability to meet multiple deadlines and prioritise workload independently. Ability to design, develop, and maintain technical project documentation aligned to business needs. Experience coordinating democratic approval/sign-off processes. Excellent problem-solving skills and resilience in adapting to change. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
08/12/2025
Contractor
Senior Project Manager Contract - Outside IR35 Jan Start Occasional travel to Hampshire COUNCIL EXPERIENCE ESSENTIAL Your new company You will be joining a forward-thinking council that is embarking on an ambitious programme to transform the way Environmental Services are delivered. Your new role As a Senior Project Manager, you will play a pivotal role within the Strategic Commissioning Programme Team, leading a two-year programme of work to transform and future-proof Environmental Services. You will oversee multiple workstreams, ensuring projects remain on track, risks are managed, and outcomes are delivered to the highest standards. Your leadership will drive the successful implementation of a new delivery model for services such as waste, grounds, and streetscene. What you'll need to succeed Proven experience as a Senior Project Manager delivering complex projects/programmes within challenging timescales. Expertise across all facets of project and risk management, including planning, initiation, stakeholder engagement, resource management, performance monitoring, and reporting. Experience in transformation change/improvement programmes, ideally with a background in Environmental Services. Strong organisational skills with the ability to meet multiple deadlines and prioritise workload independently. Ability to design, develop, and maintain technical project documentation aligned to business needs. Experience coordinating democratic approval/sign-off processes. Excellent problem-solving skills and resilience in adapting to change. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
05/12/2025
Contractor
PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Key Responsibilities 1. New Business Growth Proactively identify high-value opportunities in construction, industrial, refurbishment, rail and infrastructure markets. Develop a structured pipeline covering short-term wins, medium-term bids and long-term strategic prospects. Prospect and engage new main contractors, developers, local authorities and framework providers. Attend client offices, sites, networking events, trade shows and industry forums to build visibility and influence. Identify early project leads from planning portals, frameworks, supply chain notices, market intelligence, etc. Prepare and deliver professional company presentations, capability briefs and tender submissions. Key Performance Indicators (KPIs) New revenue generated per quarter and annually (scaffolding + powered access). Pipeline value and conversion rate. Number of new accounts opened per quarter. Growth within existing accounts (repeat orders, increased share of spend). Margin-quality of secured work. Cross-selling success. Client satisfaction and retention. Tender win-rate. Skills, Experience & Qualifications Essential Minimum 3 years experience in Business Development or Sales within: Scaffolding Powered Access / Hoists / MCWPs Temporary Works Construction plant hire Specialist access / working-at-height sectors Strong network within tier 1 and tier 2 contractors. Understanding of hire models, dayworks, variations and commercial frameworks. Ability to read drawings and understand access and temporary works requirements. Excellent negotiation, closing and commercial skills. Strong communication, presentation and relationship-building ability. Full UK driving licence. Desirable Familiarity with TG20, SG4, temporary works processes and HSE guidance for hoists/MCWPs. Experience with framework agreements and multi-project account management. Experience selling into rail, civils, utilities, industrial or high-rise residential sectors. Person Profile Confident, articulate and credible with senior stakeholders. Highly driven, proactive and self-motivated. Organised and capable of managing a large number of live opportunities. Strategic thinker with long-term vision. Resilient, ambitious and target-focused. Package & Benefits (Updated) Competitive salary (dependent on experience) Company car or car allowance Discretionary annual bonus based on company performance Pension scheme 22 days holiday + bank holidays Laptop, phone and business expenses Excellent growth and progression potential as the business expands
05/12/2025
Full time
Key Responsibilities 1. New Business Growth Proactively identify high-value opportunities in construction, industrial, refurbishment, rail and infrastructure markets. Develop a structured pipeline covering short-term wins, medium-term bids and long-term strategic prospects. Prospect and engage new main contractors, developers, local authorities and framework providers. Attend client offices, sites, networking events, trade shows and industry forums to build visibility and influence. Identify early project leads from planning portals, frameworks, supply chain notices, market intelligence, etc. Prepare and deliver professional company presentations, capability briefs and tender submissions. Key Performance Indicators (KPIs) New revenue generated per quarter and annually (scaffolding + powered access). Pipeline value and conversion rate. Number of new accounts opened per quarter. Growth within existing accounts (repeat orders, increased share of spend). Margin-quality of secured work. Cross-selling success. Client satisfaction and retention. Tender win-rate. Skills, Experience & Qualifications Essential Minimum 3 years experience in Business Development or Sales within: Scaffolding Powered Access / Hoists / MCWPs Temporary Works Construction plant hire Specialist access / working-at-height sectors Strong network within tier 1 and tier 2 contractors. Understanding of hire models, dayworks, variations and commercial frameworks. Ability to read drawings and understand access and temporary works requirements. Excellent negotiation, closing and commercial skills. Strong communication, presentation and relationship-building ability. Full UK driving licence. Desirable Familiarity with TG20, SG4, temporary works processes and HSE guidance for hoists/MCWPs. Experience with framework agreements and multi-project account management. Experience selling into rail, civils, utilities, industrial or high-rise residential sectors. Person Profile Confident, articulate and credible with senior stakeholders. Highly driven, proactive and self-motivated. Organised and capable of managing a large number of live opportunities. Strategic thinker with long-term vision. Resilient, ambitious and target-focused. Package & Benefits (Updated) Competitive salary (dependent on experience) Company car or car allowance Discretionary annual bonus based on company performance Pension scheme 22 days holiday + bank holidays Laptop, phone and business expenses Excellent growth and progression potential as the business expands
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
05/12/2025
Full time
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
Our client, a specialist Part 145 aviation organisation, delivering high-quality, cost-effective maintenance, repair, and overhaul (MRO) services, along with a comprehensive Total Support framework for PT6 Engine Operators worldwide, are seeking an experienced Business Development Manager, based in Lancashire, with regular travel required. On Offer Full-time-permanent position. Working hours: Monday-Friday 37.5 hours per week. A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Main purpose of the Business Development Manager; To expand the customer base by increasing customer awareness of the company and their product; to maintain profitability and productive growth in accordance with a Strategic Business Plan and; to build and consolidate strong relationships with prospective and existing customers. Key Responsibilities of the Business Development Manager; To support the General Manager and wider management team to establish, implement and manage short, medium and long-term operational plans and objectives. Responsible for development of new market opportunities through new customer market research, contact, project planning, budgeting, structured marketing communications, project implementation and cost management for defined market segments. Targeting of market and customer segments in a manner which, will maximise the use of the clients resources and capabilities to optimize revenue and profit growth. To maintain close customer relationships and act as the main point of contact for potential and existing customers. This work requires investigating, resolving and managing a wide variety of complex projects that carry long-term commercial implications. Address new customer requirements and expectations in a timely manner, ensuring that appropriate responses and solutions are provided to meet those customer requirements. Coordination with Customer Services Department for the review of cost estimates, including the identification and introduction of new opportunities to enhance current project or specific customer profitability. Establishment and management of overseas Agents and Partners defining areas of responsibility, assignment of objectives and reviewing Agents and Partners performance. Achieve relevant Key Performance Indicators (KPI s) and make recommendations for the necessary courses of action to achieve optimum results. To Be Considered: Essential Criteria: Good verbal and written communication. Must be available for overseas travel to visit customer and attend trade shows as and when required. Bachelor's degree in related field (preferably in Engineering or Business) or equivalent combination of education and experience. Strong knowledge of the aero engine MRO industry. Desirable Experience: Experience in the PT6 and RR250 aero engine MRO sector preferred but not essential. Minimum of 5 years of direct sales / customer service experience. Minimum of 3 years of business development / management experience. Other skills/Abilities Skills: Strong business management skills. Strong relationship builder with an ability to identify and develop strong operational relationships both internally and externally. Can communicate clearly and effectively, both orally and in writing. Abilities: Effectively present information and respond to questions from groups of managers, clients, customers. Prepare detailed and accurate business reports and correspondence for both internal and external recipients.
04/12/2025
Full time
Our client, a specialist Part 145 aviation organisation, delivering high-quality, cost-effective maintenance, repair, and overhaul (MRO) services, along with a comprehensive Total Support framework for PT6 Engine Operators worldwide, are seeking an experienced Business Development Manager, based in Lancashire, with regular travel required. On Offer Full-time-permanent position. Working hours: Monday-Friday 37.5 hours per week. A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Main purpose of the Business Development Manager; To expand the customer base by increasing customer awareness of the company and their product; to maintain profitability and productive growth in accordance with a Strategic Business Plan and; to build and consolidate strong relationships with prospective and existing customers. Key Responsibilities of the Business Development Manager; To support the General Manager and wider management team to establish, implement and manage short, medium and long-term operational plans and objectives. Responsible for development of new market opportunities through new customer market research, contact, project planning, budgeting, structured marketing communications, project implementation and cost management for defined market segments. Targeting of market and customer segments in a manner which, will maximise the use of the clients resources and capabilities to optimize revenue and profit growth. To maintain close customer relationships and act as the main point of contact for potential and existing customers. This work requires investigating, resolving and managing a wide variety of complex projects that carry long-term commercial implications. Address new customer requirements and expectations in a timely manner, ensuring that appropriate responses and solutions are provided to meet those customer requirements. Coordination with Customer Services Department for the review of cost estimates, including the identification and introduction of new opportunities to enhance current project or specific customer profitability. Establishment and management of overseas Agents and Partners defining areas of responsibility, assignment of objectives and reviewing Agents and Partners performance. Achieve relevant Key Performance Indicators (KPI s) and make recommendations for the necessary courses of action to achieve optimum results. To Be Considered: Essential Criteria: Good verbal and written communication. Must be available for overseas travel to visit customer and attend trade shows as and when required. Bachelor's degree in related field (preferably in Engineering or Business) or equivalent combination of education and experience. Strong knowledge of the aero engine MRO industry. Desirable Experience: Experience in the PT6 and RR250 aero engine MRO sector preferred but not essential. Minimum of 5 years of direct sales / customer service experience. Minimum of 3 years of business development / management experience. Other skills/Abilities Skills: Strong business management skills. Strong relationship builder with an ability to identify and develop strong operational relationships both internally and externally. Can communicate clearly and effectively, both orally and in writing. Abilities: Effectively present information and respond to questions from groups of managers, clients, customers. Prepare detailed and accurate business reports and correspondence for both internal and external recipients.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
04/12/2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Principal Systems Engineer Edinburgh OR Newcastle - fully onsite 12-month contract Paying up to 70p/h (Inside IR35) Role overview : Our client is looking for an experienced Systems Engineer to contribute to the continued development of an in-service radar system, by supporting the planning and analysis of radar trials (rig-based and flight trials). Key Responsibilities: Work with large datasets from rig and flight trials, and use analytical techniques to evaluate radar performance against requirements and raise Systems Problem Reports (SPR) for detailed investigation. Apply signal processing, image processing, and object classification techniques to extract actionable insights. Investigate system anomalies using real trial data, ensuring performance meets specifications. Work collaboratively with multidisciplinary teams to develop and prototype cutting-edge defence solutions. Contribute to System Verification & Validation (V&V) activities as part of the continuous development/enhancement of the Radar System. Required Skillset: Strong experience with MATLAB, particularly for use in the analysis of large data sets. Full V-model lifecycle experience, with an emphasis on the middle to right side (implementation, integration, testing, and V&V). Experience in safety-critical systems. An understanding of radar or complex sensor systems would be beneficial. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
04/12/2025
Contractor
Principal Systems Engineer Edinburgh OR Newcastle - fully onsite 12-month contract Paying up to 70p/h (Inside IR35) Role overview : Our client is looking for an experienced Systems Engineer to contribute to the continued development of an in-service radar system, by supporting the planning and analysis of radar trials (rig-based and flight trials). Key Responsibilities: Work with large datasets from rig and flight trials, and use analytical techniques to evaluate radar performance against requirements and raise Systems Problem Reports (SPR) for detailed investigation. Apply signal processing, image processing, and object classification techniques to extract actionable insights. Investigate system anomalies using real trial data, ensuring performance meets specifications. Work collaboratively with multidisciplinary teams to develop and prototype cutting-edge defence solutions. Contribute to System Verification & Validation (V&V) activities as part of the continuous development/enhancement of the Radar System. Required Skillset: Strong experience with MATLAB, particularly for use in the analysis of large data sets. Full V-model lifecycle experience, with an emphasis on the middle to right side (implementation, integration, testing, and V&V). Experience in safety-critical systems. An understanding of radar or complex sensor systems would be beneficial. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Digital Marketing Manager Are you a digital marketing specialist with a passion for building meaningful online communities and delivering high-impact social content? Do you enjoy combining creativity with data-driven decision-making? If so, this could be the perfect next step for you. We're looking for a Digital Marketing Manager to take ownership of the organisation's social media strategy - across both organic and paid channels - and to play a key role in shaping and managing an active member community platform. In this role, you'll oversee content planning, campaign optimisation, and community engagement across all major social platforms, helping to grow the organisation's audience and strengthen engagement with professionals and wider stakeholders. You'll also work closely with colleagues across marketing, content, membership, and policy to ensure a consistent digital presence that supports strategic objectives. Full-time, Permanent Salary: c. £36,000 Hybrid: 3 days from home, 2 days in the Swindon office What you'll be doing Developing and executing a comprehensive organic and paid social media strategy Leading the management and development of the member community platform (Discourse) Planning, delivering, and optimising monthly social content to meet KPIs around impressions, engagement, growth, and website traffic Showcasing real stories from users, customers, and members through engaging digital content Managing and optimising the organisation's Google Ads programme Ensuring all digital content is SEO- and GEO-optimised Moderating online community spaces to maintain a positive, safe, and professional environment Using analytics and reporting to refine activity and demonstrate impact Ensuring all digital marketing activity complies with brand guidelines, GDPR, PECR, DMCCA, the CAP Code and other relevant legislation Collaborating closely with teams across the organisation to support wider business objectives What we're looking for Professional marketing qualifications (CIM, IDM, or equivalent experience) Strong experience developing and delivering digital communications and social media content Confident user of marketing platforms and tools (e.g., HubSpot, Canva, Hootsuite, SEMRush, LinkedIn, Meta, X) Experience with CRM and campaign management systems (e.g., HubSpot, Salesforce, Asana, ) Excellent writing, planning and organisation skills Ability to analyse data and produce meaningful insights Creative, confident, proactive and strongly customer-focused Strong understanding of digital marketing best practice, GDPR and related regulations This is a fantastic opportunity to take ownership of high-impact digital channels, shape the future of an engaged member community, and work within a purpose-driven organisation committed to making a positive impact. If you're ready to bring fresh ideas, strategic thinking, and digital expertise to a role with real purpose - we'd love to hear from you. Interested? For a confidential conversation with FJWilson Talent before applying, you can contact us on , or email us at Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our privacy policy is available on our website: The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised.
04/12/2025
Full time
Digital Marketing Manager Are you a digital marketing specialist with a passion for building meaningful online communities and delivering high-impact social content? Do you enjoy combining creativity with data-driven decision-making? If so, this could be the perfect next step for you. We're looking for a Digital Marketing Manager to take ownership of the organisation's social media strategy - across both organic and paid channels - and to play a key role in shaping and managing an active member community platform. In this role, you'll oversee content planning, campaign optimisation, and community engagement across all major social platforms, helping to grow the organisation's audience and strengthen engagement with professionals and wider stakeholders. You'll also work closely with colleagues across marketing, content, membership, and policy to ensure a consistent digital presence that supports strategic objectives. Full-time, Permanent Salary: c. £36,000 Hybrid: 3 days from home, 2 days in the Swindon office What you'll be doing Developing and executing a comprehensive organic and paid social media strategy Leading the management and development of the member community platform (Discourse) Planning, delivering, and optimising monthly social content to meet KPIs around impressions, engagement, growth, and website traffic Showcasing real stories from users, customers, and members through engaging digital content Managing and optimising the organisation's Google Ads programme Ensuring all digital content is SEO- and GEO-optimised Moderating online community spaces to maintain a positive, safe, and professional environment Using analytics and reporting to refine activity and demonstrate impact Ensuring all digital marketing activity complies with brand guidelines, GDPR, PECR, DMCCA, the CAP Code and other relevant legislation Collaborating closely with teams across the organisation to support wider business objectives What we're looking for Professional marketing qualifications (CIM, IDM, or equivalent experience) Strong experience developing and delivering digital communications and social media content Confident user of marketing platforms and tools (e.g., HubSpot, Canva, Hootsuite, SEMRush, LinkedIn, Meta, X) Experience with CRM and campaign management systems (e.g., HubSpot, Salesforce, Asana, ) Excellent writing, planning and organisation skills Ability to analyse data and produce meaningful insights Creative, confident, proactive and strongly customer-focused Strong understanding of digital marketing best practice, GDPR and related regulations This is a fantastic opportunity to take ownership of high-impact digital channels, shape the future of an engaged member community, and work within a purpose-driven organisation committed to making a positive impact. If you're ready to bring fresh ideas, strategic thinking, and digital expertise to a role with real purpose - we'd love to hear from you. Interested? For a confidential conversation with FJWilson Talent before applying, you can contact us on , or email us at Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our privacy policy is available on our website: The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised.
Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services. About the role Reporting to the Digital Product and Delivery Lead, you'll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter's income generation, advocacy campaigns and advice services. As part of the Digital Team, you'll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams. You'll develop Shelter's ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products. Role specifics A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you'll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim. You'll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions. An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we'll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter's Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
04/12/2025
Full time
Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services. About the role Reporting to the Digital Product and Delivery Lead, you'll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter's income generation, advocacy campaigns and advice services. As part of the Digital Team, you'll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams. You'll develop Shelter's ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products. Role specifics A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you'll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim. You'll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions. An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we'll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter's Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Business Development Manager - Fans/Motors (Home-Based), UK) Are you an experienced Business Development Manager with a background in Fans, Motors, or Drives, looking for a home-based role covering the UK? Our client, a globally recognised leader in Human Machine Interface (HMI) components and solutions, is expanding their UK team. With headquarters in the UK, they support a wide network of direct clients across the UK and Northern Europe, along with specialist distribution partners throughout Europe. This is an exciting opportunity to join a high-performing, innovative business at the forefront of its industry. About the Role As the Business Development Manager - Fans/Motors, you will be responsible for driving sales growth within the transport, automotive, and machinery sectors. You will manage existing customer relationships and proactively identify and secure new business opportunities. This is a home-based role, but regular travel to customer sites across the UK will be required. Key Responsibilities Develop and execute sales strategies to grow market share in the fans, motors, drives, and automation sectors. Build strong relationships with existing clients, ensuring long-term account retention and satisfaction. Identify and pursue new business opportunities within the transport, automotive, and industrial machinery markets. Work closely with customers on design-led solutions, offering technical insight and product expertise. Deliver against targets and KPIs, while reporting progress to senior management. Requirements Proven experience in a business development or technical sales role, ideally in motors, stepper motors, drives, or servo systems. A successful track record of selling into industries such as transportation, automotive, or heavy-duty machinery. Strong strategic planning and sales development skills with a results-driven approach. This is a fantastic home-based opportunity for a Business Development Manager - Fans/Motors Market to join an established, growing company. If this position is the one for you, call Ben on (phone number removed) / (phone number removed) or send your CV to (url removed)
03/12/2025
Full time
Business Development Manager - Fans/Motors (Home-Based), UK) Are you an experienced Business Development Manager with a background in Fans, Motors, or Drives, looking for a home-based role covering the UK? Our client, a globally recognised leader in Human Machine Interface (HMI) components and solutions, is expanding their UK team. With headquarters in the UK, they support a wide network of direct clients across the UK and Northern Europe, along with specialist distribution partners throughout Europe. This is an exciting opportunity to join a high-performing, innovative business at the forefront of its industry. About the Role As the Business Development Manager - Fans/Motors, you will be responsible for driving sales growth within the transport, automotive, and machinery sectors. You will manage existing customer relationships and proactively identify and secure new business opportunities. This is a home-based role, but regular travel to customer sites across the UK will be required. Key Responsibilities Develop and execute sales strategies to grow market share in the fans, motors, drives, and automation sectors. Build strong relationships with existing clients, ensuring long-term account retention and satisfaction. Identify and pursue new business opportunities within the transport, automotive, and industrial machinery markets. Work closely with customers on design-led solutions, offering technical insight and product expertise. Deliver against targets and KPIs, while reporting progress to senior management. Requirements Proven experience in a business development or technical sales role, ideally in motors, stepper motors, drives, or servo systems. A successful track record of selling into industries such as transportation, automotive, or heavy-duty machinery. Strong strategic planning and sales development skills with a results-driven approach. This is a fantastic home-based opportunity for a Business Development Manager - Fans/Motors Market to join an established, growing company. If this position is the one for you, call Ben on (phone number removed) / (phone number removed) or send your CV to (url removed)
This role involves leveraging Power BI to deliver insightful business intelligence solutions within the industrial/manufacturing industry. The ideal candidate will be responsible for developing, implementing, and enhancing analytics to support strategic business decision-making. Client Details The employer is a well-established large organisation within the industrial/manufacturing industry. They are committed to innovation and excellence, offering a professional environment that fosters growth and development. Description Develop and maintain business intelligence solutions using Power BI. Collaborate with teams to gather and analyse business requirements for analytics and reporting. Work closely with FP&A teams to contribute to budgeting, forecasting, and scenario modelling by providing data-driven inputs and tools. This includes building models that reflect business drivers and trends, helping to improve forecast accuracy and agility in planning cycles Create and optimise dashboards and visualisations to support decision-making processes. Ensure data accuracy and integrity across all reporting tools and systems. Provide technical support and training to end-users on business intelligence tools. Identify opportunities to improve data processes and implement solutions. Integrate various data sources to provide comprehensive insights. ETL Process - Knowledge of extract, Transform, Load (ETL) techniques for cleaning and consolidating data from different sources using SQL and other tools Maintain documentation for all analytics tools and processes. Profile A successful Business Intelligence Analyst / Developer - SAP CO-PA/FI & Power BI should have: Expert user of Power BI. SQL, DAX and Databases - Ability to query databases and structure financial data efficiently ETL Process - Knowledge of extract, Transform, Load (ETL) techniques for cleaning and consolidating data from different sources. Strong analytical and problem-solving skills. Experience in the industrial/manufacturing industry is preferred. Knowledge of data integration and management techniques. Ability to create clear and effective data visualisations. Excellent communication skills to engage with stakeholders. A proactive approach to identifying and implementing improvements. A degree in a relevant field such as Computer Science, Data Analytics, or similar. Job Offer Competitive salary ranging from GBP 60,000 to GBP 65,000. Comprehensive pension scheme. Permanent role within a large organisation in Milton Keynes. Opportunities for career development and growth. Professional work environment in the industrial/manufacturing industry. If you are passionate about analytics and want to make an impact in a large organisation, this role in Milton Keynes could be the perfect opportunity for you. Apply now to take the next step in your career as a Senior Business Intelligence Analyst / Developer
01/12/2025
Full time
This role involves leveraging Power BI to deliver insightful business intelligence solutions within the industrial/manufacturing industry. The ideal candidate will be responsible for developing, implementing, and enhancing analytics to support strategic business decision-making. Client Details The employer is a well-established large organisation within the industrial/manufacturing industry. They are committed to innovation and excellence, offering a professional environment that fosters growth and development. Description Develop and maintain business intelligence solutions using Power BI. Collaborate with teams to gather and analyse business requirements for analytics and reporting. Work closely with FP&A teams to contribute to budgeting, forecasting, and scenario modelling by providing data-driven inputs and tools. This includes building models that reflect business drivers and trends, helping to improve forecast accuracy and agility in planning cycles Create and optimise dashboards and visualisations to support decision-making processes. Ensure data accuracy and integrity across all reporting tools and systems. Provide technical support and training to end-users on business intelligence tools. Identify opportunities to improve data processes and implement solutions. Integrate various data sources to provide comprehensive insights. ETL Process - Knowledge of extract, Transform, Load (ETL) techniques for cleaning and consolidating data from different sources using SQL and other tools Maintain documentation for all analytics tools and processes. Profile A successful Business Intelligence Analyst / Developer - SAP CO-PA/FI & Power BI should have: Expert user of Power BI. SQL, DAX and Databases - Ability to query databases and structure financial data efficiently ETL Process - Knowledge of extract, Transform, Load (ETL) techniques for cleaning and consolidating data from different sources. Strong analytical and problem-solving skills. Experience in the industrial/manufacturing industry is preferred. Knowledge of data integration and management techniques. Ability to create clear and effective data visualisations. Excellent communication skills to engage with stakeholders. A proactive approach to identifying and implementing improvements. A degree in a relevant field such as Computer Science, Data Analytics, or similar. Job Offer Competitive salary ranging from GBP 60,000 to GBP 65,000. Comprehensive pension scheme. Permanent role within a large organisation in Milton Keynes. Opportunities for career development and growth. Professional work environment in the industrial/manufacturing industry. If you are passionate about analytics and want to make an impact in a large organisation, this role in Milton Keynes could be the perfect opportunity for you. Apply now to take the next step in your career as a Senior Business Intelligence Analyst / Developer
Business Development Director Location: Essex / East London Corridor (Hybrid flexibility) Salary: £90,000 - £110,000 + Performance Bonus + Benefits Sector: Fit-Out Drylining Commercial Interiors About the Business A well-established specialist contractor with a strong reputation across data centre delivery, interior fit-out, and specialist trade packages is seeking a Business Development Director to help drive strategic growth and diversify their project portfolio. Having successfully delivered complex schemes across the UK and Western Europe ranging up to £30m the company now has a clear focus on reinvigorating its commercial fit-out and drylining divisions, while continuing to strengthen its position within the mission-critical sector. This is a key senior appointment within a growing, privately-owned business that offers autonomy, a defined growth plan, and the full backing of the board. The Opportunity The Business Development Director will play a pivotal role in shaping the company's next phase of growth, identifying and securing opportunities across the fit-out market. You'll work closely with the leadership and delivery teams to establish new client relationships, re-engage dormant contacts, and win high-quality projects in the £1m-£5m sweet spot, while also positioning the business for larger opportunities up to £20m+. This is a role for someone with energy, commercial credibility, and a proven ability to generate work not just through contacts, but through strategy, structure, and persistence. Key Responsibilities Develop and execute a clear business development strategy aligned with company growth objectives. Identify, target, and secure new clients and framework opportunities within the fit-out, interiors, and data centre sectors. Re-establish and grow relationships across main contractors, developers, and end clients. Work closely with operations, commercial, and estimating teams to prepare bids and ensure pipeline conversion. Provide guidance on market trends, margins, and competitive positioning, particularly in transitioning from data centre to commercial and hospitality work. Support recruitment and resourcing planning as the business scales project delivery. Report regularly to the board on business development performance, forecasts, and strategy adjustments. About You Proven track record of developing and securing new business within fit-out, data centre, or specialist subcontracting sectors. Strong network of client and consultant relationships in London and the South East. Experience securing projects in the £1m-£20m range. Excellent understanding of commercial fit-out, interiors, and technical refurbishment delivery models. Strategic mindset with hands-on drive comfortable both developing strategy and winning work personally. Ability to work closely with a small, established leadership team and influence long-term direction. The Offer Basic salary between £90,000-£110,000, depending on experience Performance-related bonus Opportunity to shape a growing business's direction and legacy Full backing from an experienced management team with strong delivery capability Why Apply? This is a rare opportunity to join a financially stable, growing contractor at a pivotal stage in their evolution where your input will have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake.
29/11/2025
Full time
Business Development Director Location: Essex / East London Corridor (Hybrid flexibility) Salary: £90,000 - £110,000 + Performance Bonus + Benefits Sector: Fit-Out Drylining Commercial Interiors About the Business A well-established specialist contractor with a strong reputation across data centre delivery, interior fit-out, and specialist trade packages is seeking a Business Development Director to help drive strategic growth and diversify their project portfolio. Having successfully delivered complex schemes across the UK and Western Europe ranging up to £30m the company now has a clear focus on reinvigorating its commercial fit-out and drylining divisions, while continuing to strengthen its position within the mission-critical sector. This is a key senior appointment within a growing, privately-owned business that offers autonomy, a defined growth plan, and the full backing of the board. The Opportunity The Business Development Director will play a pivotal role in shaping the company's next phase of growth, identifying and securing opportunities across the fit-out market. You'll work closely with the leadership and delivery teams to establish new client relationships, re-engage dormant contacts, and win high-quality projects in the £1m-£5m sweet spot, while also positioning the business for larger opportunities up to £20m+. This is a role for someone with energy, commercial credibility, and a proven ability to generate work not just through contacts, but through strategy, structure, and persistence. Key Responsibilities Develop and execute a clear business development strategy aligned with company growth objectives. Identify, target, and secure new clients and framework opportunities within the fit-out, interiors, and data centre sectors. Re-establish and grow relationships across main contractors, developers, and end clients. Work closely with operations, commercial, and estimating teams to prepare bids and ensure pipeline conversion. Provide guidance on market trends, margins, and competitive positioning, particularly in transitioning from data centre to commercial and hospitality work. Support recruitment and resourcing planning as the business scales project delivery. Report regularly to the board on business development performance, forecasts, and strategy adjustments. About You Proven track record of developing and securing new business within fit-out, data centre, or specialist subcontracting sectors. Strong network of client and consultant relationships in London and the South East. Experience securing projects in the £1m-£20m range. Excellent understanding of commercial fit-out, interiors, and technical refurbishment delivery models. Strategic mindset with hands-on drive comfortable both developing strategy and winning work personally. Ability to work closely with a small, established leadership team and influence long-term direction. The Offer Basic salary between £90,000-£110,000, depending on experience Performance-related bonus Opportunity to shape a growing business's direction and legacy Full backing from an experienced management team with strong delivery capability Why Apply? This is a rare opportunity to join a financially stable, growing contractor at a pivotal stage in their evolution where your input will have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake.
We're working with a highly respected organisation looking to appoint an HCM & Payroll Manager to lead their payroll systems function. This is a key strategic hire and an excellent opportunity for a senior functional specialist with strong leadership capabilities. The successful candidate will have extensive Oracle HCM & Payroll functional experience, proven experience managing a team, and a strong track record delivering payroll transformation or optimisation programmes. Fast Formula expertise is essential, as you will be responsible for designing and optimising payroll logic to ensure accuracy, compliance and efficiency. Key Responsibilities Lead and manage the HCM & Payroll functional team Oversee the strategic direction, optimisation and continuous improvement of Oracle HCM & Payroll systems Drive and deliver payroll transformation/change programmes Utilise Fast Formula expertise to shape and enhance payroll calculations and logic Act as the functional lead for configuration, issue resolution and enhancement delivery Advise senior stakeholders on payroll system capabilities and operational best practice Ensure full compliance with legislation and audit requirements Drive system and process automation to improve payroll efficiency Collaborate with IT and technical teams to deliver end-to-end payroll solutions Support longer-term system roadmap and business strategy planning Experience Essential: Extensive functional Oracle HCM & Payroll experience Proven leadership experience, managing and developing a functional team Strong background in delivering payroll programmes or system change projects in a functional capacity Deep understanding of payroll operations, legislation and compliance Hands-on Fast Formula experience (mandatory) Excellent stakeholder engagement and influencing skills Ability to operate strategically whilst remaining hands-on when required Desirable: Experience in complex, multi-entity business environments Involvement in HR transformation or system integration initiatives SQL/reporting tool experience CIPP or equivalent payroll qualification (beneficial but not essential) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
28/11/2025
Full time
We're working with a highly respected organisation looking to appoint an HCM & Payroll Manager to lead their payroll systems function. This is a key strategic hire and an excellent opportunity for a senior functional specialist with strong leadership capabilities. The successful candidate will have extensive Oracle HCM & Payroll functional experience, proven experience managing a team, and a strong track record delivering payroll transformation or optimisation programmes. Fast Formula expertise is essential, as you will be responsible for designing and optimising payroll logic to ensure accuracy, compliance and efficiency. Key Responsibilities Lead and manage the HCM & Payroll functional team Oversee the strategic direction, optimisation and continuous improvement of Oracle HCM & Payroll systems Drive and deliver payroll transformation/change programmes Utilise Fast Formula expertise to shape and enhance payroll calculations and logic Act as the functional lead for configuration, issue resolution and enhancement delivery Advise senior stakeholders on payroll system capabilities and operational best practice Ensure full compliance with legislation and audit requirements Drive system and process automation to improve payroll efficiency Collaborate with IT and technical teams to deliver end-to-end payroll solutions Support longer-term system roadmap and business strategy planning Experience Essential: Extensive functional Oracle HCM & Payroll experience Proven leadership experience, managing and developing a functional team Strong background in delivering payroll programmes or system change projects in a functional capacity Deep understanding of payroll operations, legislation and compliance Hands-on Fast Formula experience (mandatory) Excellent stakeholder engagement and influencing skills Ability to operate strategically whilst remaining hands-on when required Desirable: Experience in complex, multi-entity business environments Involvement in HR transformation or system integration initiatives SQL/reporting tool experience CIPP or equivalent payroll qualification (beneficial but not essential) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.