About the role:The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities:ServiceNow Implementation:oManage the implementation of ServiceNow implementations to deliver outcomes and value to customer.o Understand customer requirements and translate these intoServiceNow design to deliver outcomes and value for thecustomer.o Provide ServiceNow best practice implementation guidance forthe customer and Fusion delivery team.o Own the technical design for the implementation of theServiceNow platform based on ServiceNow and industry bestpractice. Technical Leadershipo Coach and develop more junior Fusion employees inServiceNow technology and best practices.o Develop Fusion standard methodologies and approach toServiceNow implementation based on Fusion servicemethodologies.o Maintain certification in ServiceNow products in ITSM andrelated products. Experience: Minimum of 7 years of experience in technology design andimplementation with at least 4-5 years of direct ServiceNowimplementation experience as a consultant. Proven track record of successfully directing the implementation ofsignificant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail,utilities etc. Knowledge of specific industry regulations or compliance standards(e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APls, web services, and integration tools to connectServiceNow with other enterprise systems. Skills: Technical:o Strong implementation knowledge of Service Now platform andproductso Deep understanding of modern IT infrastructure, cloudcomputing (e.g., AWS, Azure, GCP), network architecture,cybersecurity, data management, and common enterpriseapplications.oStrong coding skills in Java, Javascript and other related languages. Inter-personal SkillsoExcellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.oAbility to work in a team both in a leadership position and as a member.oStrong leadership abilities and the capacity to mentor and guide development team members.oProblem-solving skills and the ability to think critically and strategically.oAbility to work on your own and collaboratively in a fast-paced environment.Qualifications:Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications:ITIL V4 Foundation (as minimum)ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud Our Offer:We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. If you are interested, then we should get to know each other! Send your completed application documents to:Fusion Global Business SolutionsRosi Gonzalez JBRP1_UKTJ
13/12/2025
Full time
About the role:The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities:ServiceNow Implementation:oManage the implementation of ServiceNow implementations to deliver outcomes and value to customer.o Understand customer requirements and translate these intoServiceNow design to deliver outcomes and value for thecustomer.o Provide ServiceNow best practice implementation guidance forthe customer and Fusion delivery team.o Own the technical design for the implementation of theServiceNow platform based on ServiceNow and industry bestpractice. Technical Leadershipo Coach and develop more junior Fusion employees inServiceNow technology and best practices.o Develop Fusion standard methodologies and approach toServiceNow implementation based on Fusion servicemethodologies.o Maintain certification in ServiceNow products in ITSM andrelated products. Experience: Minimum of 7 years of experience in technology design andimplementation with at least 4-5 years of direct ServiceNowimplementation experience as a consultant. Proven track record of successfully directing the implementation ofsignificant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail,utilities etc. Knowledge of specific industry regulations or compliance standards(e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APls, web services, and integration tools to connectServiceNow with other enterprise systems. Skills: Technical:o Strong implementation knowledge of Service Now platform andproductso Deep understanding of modern IT infrastructure, cloudcomputing (e.g., AWS, Azure, GCP), network architecture,cybersecurity, data management, and common enterpriseapplications.oStrong coding skills in Java, Javascript and other related languages. Inter-personal SkillsoExcellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.oAbility to work in a team both in a leadership position and as a member.oStrong leadership abilities and the capacity to mentor and guide development team members.oProblem-solving skills and the ability to think critically and strategically.oAbility to work on your own and collaboratively in a fast-paced environment.Qualifications:Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications:ITIL V4 Foundation (as minimum)ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud Our Offer:We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. If you are interested, then we should get to know each other! Send your completed application documents to:Fusion Global Business SolutionsRosi Gonzalez JBRP1_UKTJ
Service Now Solution Architect My client, a large consultancy, is in need of a Service Now Solution Architect for a 6 month contract inside IR35 based in Warwick offering 2 days per week remote but requiring 3 days per week on-site. The ideal candidate will have a ServiceNow System Administrator Certification, ServiceNow Implementation Specialist Certification and Experience working with ServiceNow domains. The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience with Agile/SCRUM project management methodologies, Experience with AJAX, Jelly, or PERL Scripting, Strong process management & project management skills, Experience in BCM module and Experience in TPRM module.
11/12/2025
Contractor
Service Now Solution Architect My client, a large consultancy, is in need of a Service Now Solution Architect for a 6 month contract inside IR35 based in Warwick offering 2 days per week remote but requiring 3 days per week on-site. The ideal candidate will have a ServiceNow System Administrator Certification, ServiceNow Implementation Specialist Certification and Experience working with ServiceNow domains. The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience with Agile/SCRUM project management methodologies, Experience with AJAX, Jelly, or PERL Scripting, Strong process management & project management skills, Experience in BCM module and Experience in TPRM module.
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) ? We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/12/2025
Full time
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) ? We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
10/12/2025
Contractor
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/12/2025
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
10/12/2025
Full time
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
05/12/2025
Full time
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
02/12/2025
Full time
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: ServiceNow SecOps Developer Location: Remote (UK) Contract Type: Contract Overview: We are seeking experienced and hands-on ServiceNow SecOps Developers to join our team on a contract basis. This role is focused on the implementation and development of Security Incident Response (SIR) and Vulnerability Response (VR) modules within the ServiceNow platform. Key Responsibilities: Design, develop, and implement solutions using ServiceNow SecOps modules, specifically SIR and VR. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Configure and customize ServiceNow applications and services. Ensure best practices are followed in the development and deployment of SecOps solutions. Troubleshoot and resolve technical issues related to SecOps modules. Provide documentation and knowledge transfer as needed. Required Skills & Experience: Proven hands-on experience with ServiceNow SecOps modules, particularly Security Incident Response (SIR) and Vulnerability Response (VR) . Strong understanding of ServiceNow architecture and development practices. Experience in implementing and configuring SecOps workflows and integrations. Ability to work independently in a remote environment. Excellent communication and problem-solving skills. Preferred Qualifications: ServiceNow Certified Implementation Specialist - SIR ServiceNow Certified Implementation Specialist - VR
28/11/2025
Contractor
Job Title: ServiceNow SecOps Developer Location: Remote (UK) Contract Type: Contract Overview: We are seeking experienced and hands-on ServiceNow SecOps Developers to join our team on a contract basis. This role is focused on the implementation and development of Security Incident Response (SIR) and Vulnerability Response (VR) modules within the ServiceNow platform. Key Responsibilities: Design, develop, and implement solutions using ServiceNow SecOps modules, specifically SIR and VR. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Configure and customize ServiceNow applications and services. Ensure best practices are followed in the development and deployment of SecOps solutions. Troubleshoot and resolve technical issues related to SecOps modules. Provide documentation and knowledge transfer as needed. Required Skills & Experience: Proven hands-on experience with ServiceNow SecOps modules, particularly Security Incident Response (SIR) and Vulnerability Response (VR) . Strong understanding of ServiceNow architecture and development practices. Experience in implementing and configuring SecOps workflows and integrations. Ability to work independently in a remote environment. Excellent communication and problem-solving skills. Preferred Qualifications: ServiceNow Certified Implementation Specialist - SIR ServiceNow Certified Implementation Specialist - VR
ServiceNow Architect - Global IT Consultancy - Remote working with travel to client sites in the North of England and Scotland - Basic Salary of up to 80,000 + Benefits Are you passionate about designing innovative ServiceNow solutions that transform businesses? Join one of the UK's leading IT consultancies as a ServiceNow Architect and play a pivotal role in delivering enterprise-grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing solutions. Mentor development teams and ensure alignment with architectural principles. Stay ahead of the curve by advising on new ServiceNow capabilities and integrations. What We're Looking For Experience in delivering solutions in a consultative / advisory capacity Proven experience as a ServiceNow SME in complex enterprise environments. Strong knowledge of ServiceNow platform capabilities, scripting, and integrations. Excellent communication and stakeholder management skills. ServiceNow certifications (CSA, CAD, CIS in multiple modules) are highly desirable. This role would suit an experienced ServiceNow SME at an established consultancy, looking to take the next step in their career. For more information, or to apply, please send an up-to-date CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
26/11/2025
Full time
ServiceNow Architect - Global IT Consultancy - Remote working with travel to client sites in the North of England and Scotland - Basic Salary of up to 80,000 + Benefits Are you passionate about designing innovative ServiceNow solutions that transform businesses? Join one of the UK's leading IT consultancies as a ServiceNow Architect and play a pivotal role in delivering enterprise-grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing solutions. Mentor development teams and ensure alignment with architectural principles. Stay ahead of the curve by advising on new ServiceNow capabilities and integrations. What We're Looking For Experience in delivering solutions in a consultative / advisory capacity Proven experience as a ServiceNow SME in complex enterprise environments. Strong knowledge of ServiceNow platform capabilities, scripting, and integrations. Excellent communication and stakeholder management skills. ServiceNow certifications (CSA, CAD, CIS in multiple modules) are highly desirable. This role would suit an experienced ServiceNow SME at an established consultancy, looking to take the next step in their career. For more information, or to apply, please send an up-to-date CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
26/11/2025
Contractor
ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).
Wireless Network Engineer - Cisco, CCNP, DC, FortiGate, RF Planning, BGP, IBGP, Troubleshooting, HLD Our investment banking client is looking for a Wireless Network Engineer to join the team on a 12 month initial contract (long term project, will be extended.) Key skill sets: 5 years or more experience in Cisco Wireless/Switching/Routing & Security (CCNP Enterprise & CCNP Wireless Certified technical design or implementation specialist). This experience will be in Design, deployment supporting solutions for large scale data centre & Large Office infrastructure using vendors, technologies including mainly Cisco Wireless, DC (NXOS, IOSXE), FortiGate, Cisco ISE(AAA), Catalyst Centre(SDA). Understanding RF planning/deployments. Wireless and Wired troubleshooting. Organised, details-driven and end user experience mindset. Be able to produce high level and low-level design documentation. Technologies: BGP, IBGP, EGBP, SDA, AD, Guest, VXLAN, LISP, DHCP, DNS, SGT, Dot1x, MAB. Applications: HLD, LLD, ServiceNow, Remedy, Visio, Ekahau Pro, SharePoint. Hybrid working (3 days a week on site) - candidate must be based near Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
06/10/2025
Contractor
Wireless Network Engineer - Cisco, CCNP, DC, FortiGate, RF Planning, BGP, IBGP, Troubleshooting, HLD Our investment banking client is looking for a Wireless Network Engineer to join the team on a 12 month initial contract (long term project, will be extended.) Key skill sets: 5 years or more experience in Cisco Wireless/Switching/Routing & Security (CCNP Enterprise & CCNP Wireless Certified technical design or implementation specialist). This experience will be in Design, deployment supporting solutions for large scale data centre & Large Office infrastructure using vendors, technologies including mainly Cisco Wireless, DC (NXOS, IOSXE), FortiGate, Cisco ISE(AAA), Catalyst Centre(SDA). Understanding RF planning/deployments. Wireless and Wired troubleshooting. Organised, details-driven and end user experience mindset. Be able to produce high level and low-level design documentation. Technologies: BGP, IBGP, EGBP, SDA, AD, Guest, VXLAN, LISP, DHCP, DNS, SGT, Dot1x, MAB. Applications: HLD, LLD, ServiceNow, Remedy, Visio, Ekahau Pro, SharePoint. Hybrid working (3 days a week on site) - candidate must be based near Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Applications & Systems Analyst Salary: Competitive Location: i54 Wolverhampton - WV9 This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST. The vacancy Drive Digital Efficiency. Enable Smarter Decision-Making. Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match. You ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters. This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton. What You ll Be Responsible For Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift. Conduct proof-of-concept studies for new solutions evaluating third-party software, vendors, and services. Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation. Support project management efforts monitoring schedules, tracking risks, escalating blockers, and coordinating across teams. Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs. Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements. Assess risk and provide mitigation options for proposed solutions. Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts. Be a trusted technical partner in workshops and planning sessions bringing clarity, structure, and practical insight. Support IT governance processes and ensure proper change control and documentation. Out of hours support this is on a rota basis.What You ll Already Have Degree in Computer Science, Information Systems, or a related discipline or equivalent hands-on experience. 5+ years experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills. Proven track record in ERP implementation and support ideally across multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.Our Core Competencies Cultivates Innovation: You re curious, creative, and always exploring new ways to improve. Active Learner: You invest in growing your own capability every step of the way. Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems. Plans and Aligns: You focus effort where it counts, with intent and purpose.Leadership Competencies Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals. Ensures Accountability: You set the bar high for yourself and for others.Why Work For Us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed.Our Hiring Process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. If you haven t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.If you thrive at the intersection of technology, problem-solving, and business impact, we d love to hear from you. Apply now and help us shape smarter systems for a stronger future. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
04/10/2025
Full time
Applications & Systems Analyst Salary: Competitive Location: i54 Wolverhampton - WV9 This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST. The vacancy Drive Digital Efficiency. Enable Smarter Decision-Making. Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match. You ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters. This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton. What You ll Be Responsible For Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift. Conduct proof-of-concept studies for new solutions evaluating third-party software, vendors, and services. Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation. Support project management efforts monitoring schedules, tracking risks, escalating blockers, and coordinating across teams. Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs. Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements. Assess risk and provide mitigation options for proposed solutions. Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts. Be a trusted technical partner in workshops and planning sessions bringing clarity, structure, and practical insight. Support IT governance processes and ensure proper change control and documentation. Out of hours support this is on a rota basis.What You ll Already Have Degree in Computer Science, Information Systems, or a related discipline or equivalent hands-on experience. 5+ years experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills. Proven track record in ERP implementation and support ideally across multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.Our Core Competencies Cultivates Innovation: You re curious, creative, and always exploring new ways to improve. Active Learner: You invest in growing your own capability every step of the way. Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems. Plans and Aligns: You focus effort where it counts, with intent and purpose.Leadership Competencies Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals. Ensures Accountability: You set the bar high for yourself and for others.Why Work For Us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed.Our Hiring Process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. If you haven t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.If you thrive at the intersection of technology, problem-solving, and business impact, we d love to hear from you. Apply now and help us shape smarter systems for a stronger future. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
03/10/2025
Contractor
We are currently seeking ServiceNow Developers to work a 12-month contract with our client. This role requires two days per week on-site - London is preferred but our client has many sites nationally that would be acceptable. This is a role within the in-house ServiceNow capability for the client, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. If you feel you have the skills and experience needed for this role; please do apply now.
ServiceNow Developer Duration: 6 months (initial) Location: South Manchester (Hybrid - flexible onsite requirements) IR35: Outside IR35 CTC Required: You must have been a resident of the UK for at least the past 3 years. Role & Project Overview: One of our key clients is bringing their ServiceNow capability in-house and is looking for a highly skilled, self-sufficient ServiceNow Developer to make an immediate impact. What You Will Do: Work independently (no handholding) Deliver against well defined user stories in Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module
02/10/2025
Contractor
ServiceNow Developer Duration: 6 months (initial) Location: South Manchester (Hybrid - flexible onsite requirements) IR35: Outside IR35 CTC Required: You must have been a resident of the UK for at least the past 3 years. Role & Project Overview: One of our key clients is bringing their ServiceNow capability in-house and is looking for a highly skilled, self-sufficient ServiceNow Developer to make an immediate impact. What You Will Do: Work independently (no handholding) Deliver against well defined user stories in Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
01/10/2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Job Title: ServiceNow Developer - SC Location: Hybrid (2 days/week onsite) - Choice of locations: London, Sheffield, Nottingham, Leeds, Watford Contract Duration : 12 Months Daily Rate: £700/day (Umbrella - Maximum) IR35 Status: Inside IR35 Security Clearance: SC This is a role within the in-house ServiceNow capability supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
01/10/2025
Contractor
Job Title: ServiceNow Developer - SC Location: Hybrid (2 days/week onsite) - Choice of locations: London, Sheffield, Nottingham, Leeds, Watford Contract Duration : 12 Months Daily Rate: £700/day (Umbrella - Maximum) IR35 Status: Inside IR35 Security Clearance: SC This is a role within the in-house ServiceNow capability supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core Scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party integrations. ServiceNow Workflows: Designing and implementing Flow Designer and Legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting: Creating dashboards and custom reports. Security and Access Control: Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - in ITSM, HR, CSM, etc. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure DevOps. Project life cycle involvement: From requirements gathering to deployment and support. Working with stakeholders to translate business needs into technical solutions. Soft Skills Analytical thinking and problem-solving. Strong communication skills - both written and verbal. Team collaboration and stakeholder engagement. Adaptability to changing priorities and technologies. Attention to detail and commitment to quality. Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) ? We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
29/08/2025
Full time
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) ? We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Whitebridge is looking for an IT Asset Management (ITAM) Manager to join our FTSE100 client. Experience required 7+ years of experience in IT Asset Management , demonstrating a strong understanding of ITAM principles, methodologies, and best practices. 3+ years of experience in leading and managing teams, including performance management and skills development. Comprehensive knowledge of industry standards such as ISO:19770-1. Strong knowledge and 3+ years of experience working with a CMDB and the specific business services that it supports. Strong knowledge of hardware asset management policies and procedures, and 3+ years of experience working in hardware asset management. 5 years of ITAM tool experience, such as ServiceNow, Snow, Flexera etc. Proven ability and 5 years of experience in developing, implementing, and managing ITAM policies, processes, and procedures. Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams and external vendors. Strong analytical and problem-solving skills, with the ability to analyse data, identify trends, and develop actionable insights. In depth knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle. Strong understanding of software licensing models and compliance requirements . Strong vendor management and negotiation skills. Proven ability to conduct ITAM program assessments, identify areas for improvement, and drive continuous improvement initiatives. Strong ability to carry out assigned tasks independently with little supervision. Desirable ITIL v4 Foundation certification. Possess IAITAM Certification(s), such as Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), and Certified IT Asset Manager (CITAM). Possess relevant tooling certification(s) eg ServiceNow Certified Implementation Specialist - Hardware Asset Management, ServiceNow Certified Implementation Specialist - Software Asset Management. Possess industry certifications, such as FinOps (FinOps Foundation). Experience in a global organisation with complex IT environments. The successful applicant should be able to commit to starting ASAP. The role will be a mix of working from home and the Havant office. The role will be umbrella based working. Direct applicants only please.
28/08/2025
Contractor
Whitebridge is looking for an IT Asset Management (ITAM) Manager to join our FTSE100 client. Experience required 7+ years of experience in IT Asset Management , demonstrating a strong understanding of ITAM principles, methodologies, and best practices. 3+ years of experience in leading and managing teams, including performance management and skills development. Comprehensive knowledge of industry standards such as ISO:19770-1. Strong knowledge and 3+ years of experience working with a CMDB and the specific business services that it supports. Strong knowledge of hardware asset management policies and procedures, and 3+ years of experience working in hardware asset management. 5 years of ITAM tool experience, such as ServiceNow, Snow, Flexera etc. Proven ability and 5 years of experience in developing, implementing, and managing ITAM policies, processes, and procedures. Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams and external vendors. Strong analytical and problem-solving skills, with the ability to analyse data, identify trends, and develop actionable insights. In depth knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle. Strong understanding of software licensing models and compliance requirements . Strong vendor management and negotiation skills. Proven ability to conduct ITAM program assessments, identify areas for improvement, and drive continuous improvement initiatives. Strong ability to carry out assigned tasks independently with little supervision. Desirable ITIL v4 Foundation certification. Possess IAITAM Certification(s), such as Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), and Certified IT Asset Manager (CITAM). Possess relevant tooling certification(s) eg ServiceNow Certified Implementation Specialist - Hardware Asset Management, ServiceNow Certified Implementation Specialist - Software Asset Management. Possess industry certifications, such as FinOps (FinOps Foundation). Experience in a global organisation with complex IT environments. The successful applicant should be able to commit to starting ASAP. The role will be a mix of working from home and the Havant office. The role will be umbrella based working. Direct applicants only please.
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
27/08/2025
Full time
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
