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director of cyber security
IT Infrastructure Manager
University of Glasgow Glasgow, UK
College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience   IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum    This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.   The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.   Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.   The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.     For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk   Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.   Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.  "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.  "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."  Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.  Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer   Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework   Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment.   Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)   Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).   Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python  or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues.       Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks    
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience   IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum    This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.   The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.   Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.   The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.     For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk   Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.   Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.  "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.  "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."  Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.  Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer   Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework   Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment.   Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)   Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).   Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python  or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues.       Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks    
Tiger Resourcing Group
Infrastructure Engineer
Tiger Resourcing Group Kings Hill, Kent
Infrastructure Engineer - Technical Specialist - ITIL - VMWare Inside IR35 2 days a week on site As our Infrastructure Engineer your key responsibilities will include: Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Skills required of our Infrastructure Engineer: Experienced 3rd line Infrastructure Technical Specialist (not Service desk Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (eg firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning Be a self starter and strong team player, with excellent attention to detail
13/12/2025
Contractor
Infrastructure Engineer - Technical Specialist - ITIL - VMWare Inside IR35 2 days a week on site As our Infrastructure Engineer your key responsibilities will include: Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Skills required of our Infrastructure Engineer: Experienced 3rd line Infrastructure Technical Specialist (not Service desk Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (eg firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning Be a self starter and strong team player, with excellent attention to detail
Spectrum IT Recruitment
Systems Engineer
Spectrum IT Recruitment Cheltenham, Gloucestershire
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
13/12/2025
Full time
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Morson Edge
Senior Technical Operations Analyst
Morson Edge
Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ
13/12/2025
Full time
Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ
Clearwater People Solutions
Infrastructure Engineer
Clearwater People Solutions Kings Hill, Kent
Our client is currently recruiting for an Infrastructure Engineer on a 6 month contract. The infrastructure Engineer will have experience of working in a tradition Infrastructure 3rd line support role as well as Azure, IAAS and IAC. This is a hybrid based role, 2 days per week on site and is looking to pay 550- 600 inside IR35. Key Responsibilities for the Infrastructure Engineer Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Key Experience for the Infrastructure Engineer: Experienced 3rd line Infrastructure Technical Specialist Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning Be a self starter and strong team player, with excellent attention to detail Please apply as directed!
12/12/2025
Full time
Our client is currently recruiting for an Infrastructure Engineer on a 6 month contract. The infrastructure Engineer will have experience of working in a tradition Infrastructure 3rd line support role as well as Azure, IAAS and IAC. This is a hybrid based role, 2 days per week on site and is looking to pay 550- 600 inside IR35. Key Responsibilities for the Infrastructure Engineer Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Key Experience for the Infrastructure Engineer: Experienced 3rd line Infrastructure Technical Specialist Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning Be a self starter and strong team player, with excellent attention to detail Please apply as directed!
Pearson Whiffin Recruitment Ltd
Infrastructure Engineer
Pearson Whiffin Recruitment Ltd Kings Hill, Kent
Infrastructure Engineer We are looking for an Infrastructure Engineer with a strong Azure covering IaaS, PaaS, DevOps and IaC who is happy to do BAU 3rd line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA s from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Required Skills and Experience: Experienced 3rd line Infrastructure Technical Specialist (not Service desk Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
12/12/2025
Contractor
Infrastructure Engineer We are looking for an Infrastructure Engineer with a strong Azure covering IaaS, PaaS, DevOps and IaC who is happy to do BAU 3rd line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA s from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. Technical Documentation Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding Required Skills and Experience: Experienced 3rd line Infrastructure Technical Specialist (not Service desk Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
SR2
IAM Service Manager - SC Cleared - Inside IR35
SR2
We are seeking an experienced IAM Service Manager to oversee the delivery and operation of identity services within a large, security-focused organisation. IAM is a critical control, ensuring only authorised users and systems have appropriate access to applications, data, and infrastructure. This role sits within a centralised IAM function covering Identity Governance, Privileged Access Management, Vetting Services, and Joiners / Movers / Leavers (JML). Key Responsibilities Manage IAM managed service providers, including service performance, reporting, action tracking, and remediation. Ensure availability, stability, and maturity of live IAM services and platforms. Act as the primary point of contact for BAU IAM queries and stakeholder reporting. Coordinate supplier-led minor change and release activities. Oversee day-to-day JML processes, governance, and reporting, ensuring adherence to policies and standards. Coordinate vetting processes for non-permanent resources, ensuring consistent access assurance. Ensure privileged accounts and credentials are adequately protected from insider and external threats. Skills & Experience Strong IAM service management experience within a regulated environment. Solid knowledge of IAM platforms and concepts, ideally including: Active Directory Saviynt CyberArk Experience working with managed service providers. Knowledge of relevant security and regulatory frameworks (e.g. NIST, GDPR).
12/12/2025
Contractor
We are seeking an experienced IAM Service Manager to oversee the delivery and operation of identity services within a large, security-focused organisation. IAM is a critical control, ensuring only authorised users and systems have appropriate access to applications, data, and infrastructure. This role sits within a centralised IAM function covering Identity Governance, Privileged Access Management, Vetting Services, and Joiners / Movers / Leavers (JML). Key Responsibilities Manage IAM managed service providers, including service performance, reporting, action tracking, and remediation. Ensure availability, stability, and maturity of live IAM services and platforms. Act as the primary point of contact for BAU IAM queries and stakeholder reporting. Coordinate supplier-led minor change and release activities. Oversee day-to-day JML processes, governance, and reporting, ensuring adherence to policies and standards. Coordinate vetting processes for non-permanent resources, ensuring consistent access assurance. Ensure privileged accounts and credentials are adequately protected from insider and external threats. Skills & Experience Strong IAM service management experience within a regulated environment. Solid knowledge of IAM platforms and concepts, ideally including: Active Directory Saviynt CyberArk Experience working with managed service providers. Knowledge of relevant security and regulatory frameworks (e.g. NIST, GDPR).
IntecSelect
First Line Service Desk Engineer
IntecSelect Sheffield, Yorkshire
Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225 Overview: We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best. Role Responsibilities: Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis Log, monitor and escalate incidents through our Service Desk ticketing system Keep users informed with timely updates on ongoing issues Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange Support IS projects and help identify improvements to processes Produce clear, consistent documentation and contribute to our growing Knowledge Base Provide occasional on-site support across locations Essential Experience & Skills: Experience working in an IT Service Desk environment Strong troubleshooting skills across desktop, mobile and networking technologies Ability to prioritise workload under pressure Clear, user-friendly communication skills Desirable Skills & Experience: Level 2 or Level 3 ICT qualifications, or equivalents CompTIA A+ Experience with Exchange and M365 administration Experience supporting MDM, device security and encryption Knowledge of cyber security threats, MFA and best-practice countermeasures Package: £26,225 Full Corporate Benefits Sheffield (3x week in the office)
11/12/2025
Full time
Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225 Overview: We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best. Role Responsibilities: Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis Log, monitor and escalate incidents through our Service Desk ticketing system Keep users informed with timely updates on ongoing issues Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange Support IS projects and help identify improvements to processes Produce clear, consistent documentation and contribute to our growing Knowledge Base Provide occasional on-site support across locations Essential Experience & Skills: Experience working in an IT Service Desk environment Strong troubleshooting skills across desktop, mobile and networking technologies Ability to prioritise workload under pressure Clear, user-friendly communication skills Desirable Skills & Experience: Level 2 or Level 3 ICT qualifications, or equivalents CompTIA A+ Experience with Exchange and M365 administration Experience supporting MDM, device security and encryption Knowledge of cyber security threats, MFA and best-practice countermeasures Package: £26,225 Full Corporate Benefits Sheffield (3x week in the office)
GCS
Director / Head of SOC - Greenfield SOC (Gov.)
GCS
Director / Head of Security Operations (Greenfield SOC Build - Central Government) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC Desirable Sector: Central Government / Cyber Security Leadership Position Overview This appointment represents a rare opportunity to lead the establishment of a new, world-class Security Operations capability for a major central government organisation. The Director / Head of Security Operations will take ownership of defining the vision, shaping the security operating environment, and leading the implementation of a fully modernised SOC that underpins high-assurance digital services at national scale. Rather than inheriting an existing function, the successful candidate will design and build the SOC from the ground up-setting strategic direction, selecting and integrating technologies, forming specialist teams, and embedding a proactive, intelligence-led security culture. This role requires a senior cyber leader who has successfully created or transformed SOC environments in government or other highly regulated sectors and who is comfortable operating at the intersection of strategy, architecture, and operational delivery. Core Areas of Accountability 1. Strategic Leadership and SOC Direction Establish the long-term vision, purpose, and operating construct for a modern, scalable SOC capable of supporting sensitive, high-volume government digital services. Set out the capability roadmap, defining service layers, command structure, resourcing needs, and maturity targets. Produce a SOC blueprint that supports reuse, standardisation, and extensibility across wider government environments. 2. Creation of the SOC Capability Build out the full operational capability, including monitoring, detection engineering, cyber analytics, threat intelligence, forensics, and incident response. Lead the selection, integration, and alignment of tools, platforms, and cloud-native services into a unified security ecosystem. Embed automation-first and AI-enhanced approaches to uplift detection, response speed, and operational resilience. 3. Security Governance, Assurance and Risk Ownership Provide authoritative leadership across cyber risk, operational assurance, investigative processes, and security governance frameworks. Ensure the SOC supports stringent data protection, identity management, and access control requirements, including PIM/PAM. Develop coherent processes for resilience, escalation, containment, and recovery across critical services. 4. Supplier, SME and Ecosystem Coordination Direct a blended model of internal teams, external partners, SMEs, and specialist consultancies. Hold delivery partners to account for performance, quality, and alignment with the SOC strategy. Oversee the technical and commercial evolution of services delivered under multi-year Statements of Work. 5. Stakeholder Influence and Organisational Alignment Act as the senior cyber representative for the programme, engaging Directors, C-level leaders, digital delivery groups, architects, and operational teams. Shape security behaviours, embed best practice, and develop a culture of proactive defence across the organisation. Support wider transformation initiatives by advising on security patterns, architectural direction, and investment priorities. Required Background and Expertise Leadership experience as Head of SOC, SOC Director, or senior cyber operations leader within central government or a high-assurance regulated environment. Proven track record of building SOC capabilities from scratch, including technology architecture, operating models, and service frameworks. Deep knowledge of SOC functions, cloud-native defence approaches, security engineering practices, and modern detection and response architectures. Strong understanding of identity security, privileged access, data protection controls, and secure-by-design principles. Experience governing multi-supplier environments and leading multidisciplinary cyber teams. Strong familiarity with cloud platforms (including Azure, AWS and multi-cloud), automation tooling, Terraform, CI/CD pipelines, GitHub, and security-focused scripting such as Python or JavaScript. Desirable Attributes Experience contributing to or defining AI-related security strategies, including risk assessment and regulatory interpretation. Background developing reusable or exemplar operating models that can scale across multiple business units or departments. Ability to thrive in an environment undergoing significant modernisation and organisational change. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Director / Head of Security Operations (Greenfield SOC Build - Central Government) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC Desirable Sector: Central Government / Cyber Security Leadership Position Overview This appointment represents a rare opportunity to lead the establishment of a new, world-class Security Operations capability for a major central government organisation. The Director / Head of Security Operations will take ownership of defining the vision, shaping the security operating environment, and leading the implementation of a fully modernised SOC that underpins high-assurance digital services at national scale. Rather than inheriting an existing function, the successful candidate will design and build the SOC from the ground up-setting strategic direction, selecting and integrating technologies, forming specialist teams, and embedding a proactive, intelligence-led security culture. This role requires a senior cyber leader who has successfully created or transformed SOC environments in government or other highly regulated sectors and who is comfortable operating at the intersection of strategy, architecture, and operational delivery. Core Areas of Accountability 1. Strategic Leadership and SOC Direction Establish the long-term vision, purpose, and operating construct for a modern, scalable SOC capable of supporting sensitive, high-volume government digital services. Set out the capability roadmap, defining service layers, command structure, resourcing needs, and maturity targets. Produce a SOC blueprint that supports reuse, standardisation, and extensibility across wider government environments. 2. Creation of the SOC Capability Build out the full operational capability, including monitoring, detection engineering, cyber analytics, threat intelligence, forensics, and incident response. Lead the selection, integration, and alignment of tools, platforms, and cloud-native services into a unified security ecosystem. Embed automation-first and AI-enhanced approaches to uplift detection, response speed, and operational resilience. 3. Security Governance, Assurance and Risk Ownership Provide authoritative leadership across cyber risk, operational assurance, investigative processes, and security governance frameworks. Ensure the SOC supports stringent data protection, identity management, and access control requirements, including PIM/PAM. Develop coherent processes for resilience, escalation, containment, and recovery across critical services. 4. Supplier, SME and Ecosystem Coordination Direct a blended model of internal teams, external partners, SMEs, and specialist consultancies. Hold delivery partners to account for performance, quality, and alignment with the SOC strategy. Oversee the technical and commercial evolution of services delivered under multi-year Statements of Work. 5. Stakeholder Influence and Organisational Alignment Act as the senior cyber representative for the programme, engaging Directors, C-level leaders, digital delivery groups, architects, and operational teams. Shape security behaviours, embed best practice, and develop a culture of proactive defence across the organisation. Support wider transformation initiatives by advising on security patterns, architectural direction, and investment priorities. Required Background and Expertise Leadership experience as Head of SOC, SOC Director, or senior cyber operations leader within central government or a high-assurance regulated environment. Proven track record of building SOC capabilities from scratch, including technology architecture, operating models, and service frameworks. Deep knowledge of SOC functions, cloud-native defence approaches, security engineering practices, and modern detection and response architectures. Strong understanding of identity security, privileged access, data protection controls, and secure-by-design principles. Experience governing multi-supplier environments and leading multidisciplinary cyber teams. Strong familiarity with cloud platforms (including Azure, AWS and multi-cloud), automation tooling, Terraform, CI/CD pipelines, GitHub, and security-focused scripting such as Python or JavaScript. Desirable Attributes Experience contributing to or defining AI-related security strategies, including risk assessment and regulatory interpretation. Background developing reusable or exemplar operating models that can scale across multiple business units or departments. Ability to thrive in an environment undergoing significant modernisation and organisational change. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Spectrum IT Recruitment
Systems Engineer
Spectrum IT Recruitment Cheltenham, Gloucestershire
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/12/2025
Full time
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Spencer Rose Ltd
AVP - Internal Auditor (Cyber Security)
Spencer Rose Ltd
AVP - Internal Auditor (Cyber Security) London, Docklands (Hybrid) £85,000 - £90,000 per annum + annual discretionary bonus On behalf of a Leading financial services organisation, I am seeking an experienced Internal Auditor with a background in a Cyber Security environment. The internal auditor will be primarily focused on leading audits, continuous monitoring, issue validation, and leading on departmental improvement initiatives. The organisation offers hybrid working with a non-negotiable 2 days a week in their London office, therefore you must be within reasonable commuting distance to London. Responsibilities: Develop and maintain working relationships with peers across the organization. To monitor strategic developments within the business to highlight any unidentified risks or potential control issues. Perform continuous monitoring of the business through frequent stakeholder engagement, under the direction of the director, to identify emerging risks and issues and report to audit management. Identify areas for improvement within Internal Audit and play a leading role on department improvement initiatives. Support and provide input into the Internal Audit risk assessment process to inform the Audit Plan. Execution of planning and testing for complex technology, information security audits and high-level reviews, including designing test strategies, audit test papers and drafting of audit findings. Validation to confirm management's remediation of audit and regulatory issues. Management and tracking of businesses remediation activities. Actively contributing to the ongoing improvement of audit practices and methodology. Proactively maintain knowledge, skills, and disciplines, with on-going professional development. Identify and share useful learning opportunities for other Internal Audit team members. Maintain the professional standard of the Internal Audit function and work within its agreed Terms of Reference and IIA standards/guidelines, Charter, and Mandate. Demonstrate adaptability to ensure that the audit focus is maintained on key issues, under the guidance of audit senior management. Experience/Skills required: Experience working within Internal Audit in a financial services environment (ideally banking) and audit experience across a range of different information technology in a financial institution. Ability to provide technical subject matter expertise during integrated audits. Excellent communication skills, both written and verbal. Experience and understanding of regulatory requirements, eg, FRBNY, FCA. Strong IT security and technical knowledge with approximately 8 years of experience within the industry. Working experience with common security/technology risk frameworks, for instance, ISO 27000, NIST, CIS Critical Security Controls, COBIT, and IIA GTAGs. Working experience with regulatory standards/requirements (US, UK) ie, GDPR, BCBS 239, FFIEC 101, 3402, CHAP. Working experience and/or knowledge of Security domains including Access management, Threat management, Incident response and recovery, Data protection, Vulnerability management, Monitoring and logging, Physical security, and Security risk management and governance. Working experience and/or knowledge of cloud, block chain, high volume transaction systems. Working experience and/or knowledge of application controls, input/output, configuration, application controls. Working experience and/or knowledge of data analytics/predictive analytics, data governance. Understand policy/directives, and ability to assess risks across all types of IT systems and operations. Audit/Project Management Certifications (desirable) - CMIIA (UK), CIA (US), CISA, CGEIT, CISSP, CISM, CompTIA, SANS, ISC2, Prince2, Agile etc.
10/12/2025
Full time
AVP - Internal Auditor (Cyber Security) London, Docklands (Hybrid) £85,000 - £90,000 per annum + annual discretionary bonus On behalf of a Leading financial services organisation, I am seeking an experienced Internal Auditor with a background in a Cyber Security environment. The internal auditor will be primarily focused on leading audits, continuous monitoring, issue validation, and leading on departmental improvement initiatives. The organisation offers hybrid working with a non-negotiable 2 days a week in their London office, therefore you must be within reasonable commuting distance to London. Responsibilities: Develop and maintain working relationships with peers across the organization. To monitor strategic developments within the business to highlight any unidentified risks or potential control issues. Perform continuous monitoring of the business through frequent stakeholder engagement, under the direction of the director, to identify emerging risks and issues and report to audit management. Identify areas for improvement within Internal Audit and play a leading role on department improvement initiatives. Support and provide input into the Internal Audit risk assessment process to inform the Audit Plan. Execution of planning and testing for complex technology, information security audits and high-level reviews, including designing test strategies, audit test papers and drafting of audit findings. Validation to confirm management's remediation of audit and regulatory issues. Management and tracking of businesses remediation activities. Actively contributing to the ongoing improvement of audit practices and methodology. Proactively maintain knowledge, skills, and disciplines, with on-going professional development. Identify and share useful learning opportunities for other Internal Audit team members. Maintain the professional standard of the Internal Audit function and work within its agreed Terms of Reference and IIA standards/guidelines, Charter, and Mandate. Demonstrate adaptability to ensure that the audit focus is maintained on key issues, under the guidance of audit senior management. Experience/Skills required: Experience working within Internal Audit in a financial services environment (ideally banking) and audit experience across a range of different information technology in a financial institution. Ability to provide technical subject matter expertise during integrated audits. Excellent communication skills, both written and verbal. Experience and understanding of regulatory requirements, eg, FRBNY, FCA. Strong IT security and technical knowledge with approximately 8 years of experience within the industry. Working experience with common security/technology risk frameworks, for instance, ISO 27000, NIST, CIS Critical Security Controls, COBIT, and IIA GTAGs. Working experience with regulatory standards/requirements (US, UK) ie, GDPR, BCBS 239, FFIEC 101, 3402, CHAP. Working experience and/or knowledge of Security domains including Access management, Threat management, Incident response and recovery, Data protection, Vulnerability management, Monitoring and logging, Physical security, and Security risk management and governance. Working experience and/or knowledge of cloud, block chain, high volume transaction systems. Working experience and/or knowledge of application controls, input/output, configuration, application controls. Working experience and/or knowledge of data analytics/predictive analytics, data governance. Understand policy/directives, and ability to assess risks across all types of IT systems and operations. Audit/Project Management Certifications (desirable) - CMIIA (UK), CIA (US), CISA, CGEIT, CISSP, CISM, CompTIA, SANS, ISC2, Prince2, Agile etc.
Hays Specialist Recruitment
Corporate Head of Resources
Hays Specialist Recruitment Winchester, Hampshire
Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/12/2025
Full time
Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
MFK Recruitment
Cyber Security & Centralised Services Manager
MFK Recruitment Southwark, London
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
09/12/2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
83Zero Ltd
Modern Workplace Engineer
83Zero Ltd Bracknell, Berkshire
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
09/12/2025
Full time
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Sky
Senior IAM Developer (One Identity)
Sky Polbeth, West Lothian
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS(phone number removed), NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
09/12/2025
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS(phone number removed), NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Senior IAM Developer (One Identity)
Sky
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager, including custom scripts and connectors for identity sources like Active Directory, LDAP, and HR systems. Collaborate with internal teams to ensure IAM solutions meet business needs, security standards, and regulatory compliance, while maintaining change control throughout the development lifecycle. Conduct regular audits and assessments of the IAM stack to identify and resolve security gaps, and provide evidence to auditors as required. Stay current with emerging technologies and security frameworks (e.g., NIST, NCSC), proactively recommending upgrades and improvements to senior stakeholders. Provide technical guidance and mentoring to team members, supporting best practices in authentication, access control, and identity lifecycle management. Develop and deliver technical documentation and training materials to support platform adoption across Sky Group. What You'll Bring Extensive hands-on experience with One Identity Manager and other Identity Governance tools, with strong knowledge of IAM protocols (LDAP, SAML, OAuth, OpenID Connect). Proficiency in cross-platform scripting (e.g., T-SQL, PowerShell, Bash) and integration with on-premise/cloud directory services (Azure AD, GSuite, LDAP). Deep understanding of legacy and modern authentication protocols, access controls, and identity lifecycle management. Strong security awareness and familiarity with standards such as ISO27001, NIST, and CIS, with experience conducting audits and implementing controls. Solid grasp of Web APIs including SOAP, REST, and GraphQL, and their role in IAM integrations. Excellent communication, organisational, and stakeholder management skills, with the ability to work autonomously on complex projects. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. or Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
09/12/2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager, including custom scripts and connectors for identity sources like Active Directory, LDAP, and HR systems. Collaborate with internal teams to ensure IAM solutions meet business needs, security standards, and regulatory compliance, while maintaining change control throughout the development lifecycle. Conduct regular audits and assessments of the IAM stack to identify and resolve security gaps, and provide evidence to auditors as required. Stay current with emerging technologies and security frameworks (e.g., NIST, NCSC), proactively recommending upgrades and improvements to senior stakeholders. Provide technical guidance and mentoring to team members, supporting best practices in authentication, access control, and identity lifecycle management. Develop and deliver technical documentation and training materials to support platform adoption across Sky Group. What You'll Bring Extensive hands-on experience with One Identity Manager and other Identity Governance tools, with strong knowledge of IAM protocols (LDAP, SAML, OAuth, OpenID Connect). Proficiency in cross-platform scripting (e.g., T-SQL, PowerShell, Bash) and integration with on-premise/cloud directory services (Azure AD, GSuite, LDAP). Deep understanding of legacy and modern authentication protocols, access controls, and identity lifecycle management. Strong security awareness and familiarity with standards such as ISO27001, NIST, and CIS, with experience conducting audits and implementing controls. Solid grasp of Web APIs including SOAP, REST, and GraphQL, and their role in IAM integrations. Excellent communication, organisational, and stakeholder management skills, with the ability to work autonomously on complex projects. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. or Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
vertex-it-solutions
IAM Technical Operations Engineer
vertex-it-solutions
Identity and Access Management (IAM) Technical Operations Engineer 1 Years FTC with extensions. 4 days in the office. Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community Contract Term Twelve Months FTC based in London Salary: 60k - 65k Responsibilities and Duties Serve as a multifaceted Operations Engineer for the global IAM department Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery Contribute to the development and maintenance of IAM strategy and associated roadmaps Qualifications/Experience Required 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms CyberArk and Delinea. Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis
08/12/2025
Full time
Identity and Access Management (IAM) Technical Operations Engineer 1 Years FTC with extensions. 4 days in the office. Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community Contract Term Twelve Months FTC based in London Salary: 60k - 65k Responsibilities and Duties Serve as a multifaceted Operations Engineer for the global IAM department Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery Contribute to the development and maintenance of IAM strategy and associated roadmaps Qualifications/Experience Required 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms CyberArk and Delinea. Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis
Applause IT Recruitment Ltd
Business Development Manager Account Manager Hybrid IT MSP
Applause IT Recruitment Ltd
Business Development Manager/Account Manager (Hybrid) IT Managed Services Location: Sheffield HQ - candidates welcome from Nottinghamshire, Derbyshire, South Yorkshire, West Yorkshire, East Yorkshire (M1 corridor connected). Hybrid role (negotiable depending on circumstances). Salary & Rewards Account Manager: 30,000- 50,000 basic Senior Account Manager: 40,000- 60,000 basic Uncapped commission + performance bonuses! 10% of GP rising to 15% Clear progression pathways into senior, enterprise, or leadership positions About the Role Applause IT are working with an established multi office IT technology VAR looking to grow it's IT sales team where you'll manage key client relationships, develop new business, and deliver innovative technology solutions across cloud, cybersecurity, infrastructure and managed services. We're open to talking to strong Account Managers and Business Development Managers ready to step up - or proven Senior Account Managers (Account Director Level) experienced in leading complex deals and shaping account strategy. Client & Account Management Act as the primary contact for key accounts, building long-term relationships. Understand client objectives and map relevant IT solutions to their needs. Provide informed, strategic advice on technology trends and opportunities. Sales & Business Development Develop and execute account plans to exceed revenue targets. Identify and convert new opportunities across existing and new customers. Lead full sales cycles from prospecting through to closing. Negotiate high-value deals (senior level). Collaboration & Delivery Work with technical, marketing, and delivery teams to ensure seamless solution delivery. Prepare proposals, quotes and product demos. Resolve client issues effectively. Mentor junior sales colleagues (senior level). Strategy, Forecasting & Reporting Maintain accurate CRM and pipeline records. Provide sales forecasts and performance updates. Analyse market trends and competitor activity. Skills & Experience 3+ years in IT sales / account management (5+ for Senior). Good understanding of IT solutions: cloud, cybersecurity, infrastructure, networking, managed services. Demonstrable record of meeting or exceeding sales targets. Strong communication, negotiation and presentation skills. Experience handling multiple accounts or complex sales cycles. Proficiency in CRM systems and Microsoft Office. Preferred Attributes Experience with public and private sector clients. Vendor certifications (AWS, Microsoft, Cisco, etc.) at the more Snr Level Strategic, proactive and commercially astute mindset. Comfortable in a fast-paced, target-driven environment. Able to travel to client sites; driving may be required depending on territory. Pension & healthcare Professional development and certification support Hybrid working Supportive culture with opportunities for progression Send CV now to find out more!
08/12/2025
Full time
Business Development Manager/Account Manager (Hybrid) IT Managed Services Location: Sheffield HQ - candidates welcome from Nottinghamshire, Derbyshire, South Yorkshire, West Yorkshire, East Yorkshire (M1 corridor connected). Hybrid role (negotiable depending on circumstances). Salary & Rewards Account Manager: 30,000- 50,000 basic Senior Account Manager: 40,000- 60,000 basic Uncapped commission + performance bonuses! 10% of GP rising to 15% Clear progression pathways into senior, enterprise, or leadership positions About the Role Applause IT are working with an established multi office IT technology VAR looking to grow it's IT sales team where you'll manage key client relationships, develop new business, and deliver innovative technology solutions across cloud, cybersecurity, infrastructure and managed services. We're open to talking to strong Account Managers and Business Development Managers ready to step up - or proven Senior Account Managers (Account Director Level) experienced in leading complex deals and shaping account strategy. Client & Account Management Act as the primary contact for key accounts, building long-term relationships. Understand client objectives and map relevant IT solutions to their needs. Provide informed, strategic advice on technology trends and opportunities. Sales & Business Development Develop and execute account plans to exceed revenue targets. Identify and convert new opportunities across existing and new customers. Lead full sales cycles from prospecting through to closing. Negotiate high-value deals (senior level). Collaboration & Delivery Work with technical, marketing, and delivery teams to ensure seamless solution delivery. Prepare proposals, quotes and product demos. Resolve client issues effectively. Mentor junior sales colleagues (senior level). Strategy, Forecasting & Reporting Maintain accurate CRM and pipeline records. Provide sales forecasts and performance updates. Analyse market trends and competitor activity. Skills & Experience 3+ years in IT sales / account management (5+ for Senior). Good understanding of IT solutions: cloud, cybersecurity, infrastructure, networking, managed services. Demonstrable record of meeting or exceeding sales targets. Strong communication, negotiation and presentation skills. Experience handling multiple accounts or complex sales cycles. Proficiency in CRM systems and Microsoft Office. Preferred Attributes Experience with public and private sector clients. Vendor certifications (AWS, Microsoft, Cisco, etc.) at the more Snr Level Strategic, proactive and commercially astute mindset. Comfortable in a fast-paced, target-driven environment. Able to travel to client sites; driving may be required depending on territory. Pension & healthcare Professional development and certification support Hybrid working Supportive culture with opportunities for progression Send CV now to find out more!
Voyage Care
2nd Line IT Support Analyst
Voyage Care Shenstone, Staffordshire
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
05/12/2025
Full time
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
Reed Technology
Infrastructure Engineer
Reed Technology Cayton, Yorkshire
Infrastructure Engineer Scarborough- 4.5 day working week (4 days on-site and half day WFH on Friday) 50k + 3.5k on call Our client are on the lookout for an experienced Infrastructure Engineer. This is a key role within the IT Infrastructure team to be a subject matter expert in Infrastructure and to implement and manage Cyber Security within the infrastructure arena throughout the group. Working with the IT Infrastructure Manager to implement Cyber actions, processes and policies across the business as required / recommended by the Cyber Security Manager Main duties and responsibilities: Implement security measures and operate software to protect systems and information infrastructure, including firewalls, automated deployments and data encryption Manage the server patching levels and implement processes to enhance patch levels, utilising the appropriate tools and ensure any machines not being at the appropriate levels, are addressed Support the creation, deployments and hardening of Windows servers / images, as well as owning deployment technologies Being able to identify, investigate, report and resolve cyber related issues within the infrastructure arena Develop new processes with the Cyber IT Security manager to improve Cyber resilience The following skills and experience will be beneficial for this role: Implement security measures and operate software to protect systems and information within the infrastructure Full life-cycle implementation and management of Active Directory, Windows Servers, MS-SQL, Citrix, Cisco switching, firewalls, DMZ and cloud such as AWS Working in a highly technical role within a large complex organisation Implementing Application and Patch Management solutions to ensure all infrastructure devices are aligned to the correct patch levels
05/12/2025
Full time
Infrastructure Engineer Scarborough- 4.5 day working week (4 days on-site and half day WFH on Friday) 50k + 3.5k on call Our client are on the lookout for an experienced Infrastructure Engineer. This is a key role within the IT Infrastructure team to be a subject matter expert in Infrastructure and to implement and manage Cyber Security within the infrastructure arena throughout the group. Working with the IT Infrastructure Manager to implement Cyber actions, processes and policies across the business as required / recommended by the Cyber Security Manager Main duties and responsibilities: Implement security measures and operate software to protect systems and information infrastructure, including firewalls, automated deployments and data encryption Manage the server patching levels and implement processes to enhance patch levels, utilising the appropriate tools and ensure any machines not being at the appropriate levels, are addressed Support the creation, deployments and hardening of Windows servers / images, as well as owning deployment technologies Being able to identify, investigate, report and resolve cyber related issues within the infrastructure arena Develop new processes with the Cyber IT Security manager to improve Cyber resilience The following skills and experience will be beneficial for this role: Implement security measures and operate software to protect systems and information within the infrastructure Full life-cycle implementation and management of Active Directory, Windows Servers, MS-SQL, Citrix, Cisco switching, firewalls, DMZ and cloud such as AWS Working in a highly technical role within a large complex organisation Implementing Application and Patch Management solutions to ensure all infrastructure devices are aligned to the correct patch levels

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