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We are currently looking for a personable and professional 2nd Line Support Analyst to join our client based in Bristol. They pride themselves on their dynamic, flexible and personable approach, as well as their capability to deliver innovative IT solutions and managed IT services. The role: •Providing 2nd line escalation support including telephone based and remote support •Assist 1st line support when required •On-site visits to clients to provide IT support and consultancy •Support and management of clients servers and networks •Assist projects team with IT infrastructure projects Technical key skills: •Windows 2008 R2 server & Active Directory •Exchange 2007/10 •Windows 7 & Office 2010 •Backup Exec software experience •Terminal Services / Remote Desktop Services •Hyper-V Virtualisation •Experience of server implementations, upgrade, migration and restores •Microsoft Certified (MCITP or MCSA - on at least Windows 2008 Server) •Working knowledge of Cloud based technologies such as Office 365 Desirable: •Windows 2012 server & SBS 2011 •Exchange 2013 •Basic knowledge of Sharepoint •Windows 8 •Solid networking skills (TCP/IP, routers, firewalls, VPNs etc.) •Additional Microsoft Certifications (MCITP Enterprise Admin, MCSA or MCSE Server, Messaging, Desktop etc.) •Experience in an IT services company