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The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details

Applications & Systems Analyst Salary: Competitive Location: i54 Wolverhampton - WV9 This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST. The vacancy Drive Digital Efficiency. Enable Smarter Decision-Making. Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match. You ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters. This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton. What You ll Be Responsible For Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift. Conduct proof-of-concept studies for new solutions evaluating third-party software, vendors, and services. Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation. Support project management efforts monitoring schedules, tracking risks, escalating blockers, and coordinating across teams. Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs. Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements. Assess risk and provide mitigation options for proposed solutions. Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts. Be a trusted technical partner in workshops and planning sessions bringing clarity, structure, and practical insight. Support IT governance processes and ensure proper change control and documentation. Out of hours support this is on a rota basis.What You ll Already Have Degree in Computer Science, Information Systems, or a related discipline or equivalent hands-on experience. 5+ years experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills. Proven track record in ERP implementation and support ideally across multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.Our Core Competencies Cultivates Innovation: You re curious, creative, and always exploring new ways to improve. Active Learner: You invest in growing your own capability every step of the way. Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems. Plans and Aligns: You focus effort where it counts, with intent and purpose.Leadership Competencies Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals. Ensures Accountability: You set the bar high for yourself and for others.Why Work For Us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed.Our Hiring Process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. If you haven t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.If you thrive at the intersection of technology, problem-solving, and business impact, we d love to hear from you. Apply now and help us shape smarter systems for a stronger future. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.

Job Role: Graduate Software Development Engineer Location: Coleshill, Birmingham B46 Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Trakm8 holdings group PLC is a market leader in the fast growing vehicle telematics market sector. Based in Coleshill and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. As such we now have an opening for an experienced Software Development Engineer to join our Established Engineering and Manufacturing teams here at the Head office in Coleshill. Main Responsibilities of the role: Analyse, design, implement and test new features for the company's manufacturing systems applications. Propose and implement fixes for issues (bugs) within the manufacturing system applications. Perform unit, system and integration tests for the manufacturing systems applications. Providing support to the manufacturing and QA teams during testing phases and new product introductions. Providing support to hardware design teams regarding design, manufacture and testing of new production test equipment. Input to project management process regarding estimates to complete; potential risks and opportunities; project issues; and reporting of progress / completion Providing support to manufacturing and QA teams as necessary to resolve production issues. Requirements: Portfolio of previous projects; either university based or home projects. Understanding of the full software development lifecycle Knowledge and experience in C# Knowledge and experience of mySQL Experience of JavaScript, AngularJS, JSON, Python & PHP or similar Interest in C/C++ Competent with Microsoft suite of office tools Formal qualifications in a computer science subject, or equivalent relevant work experience Excellent technical skills Excellent communication skills Excellent problem-solving skills Enthusiastic self-starter and strong team player with the ability to work alone or within a team environment This role requires screening in the below areas: 2 years of satisfactory Employment/Education References

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Test Analyst who is open to a new opportunity within an organisation which can offer competitive benefits and career progression. We are currently recruiting for a Test Analyst to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in planning, estimating, scripting and executing testing of system changes for Pepper's internally developed mortgage servicing software. You will be working within an established team where you will receive ample support and training to be successful in your role. There is an excellent support network and a team of industry professionals around you while you get to grips with the job. The Main Responsibilities will include: Creating, reviewing and supporting the creation of Test Plans based on information from various document types, of sufficiently high quality to be shared externally with clients and other key stakeholders Developing knowledge of the internal mortgage servicing systems in order to identify the impact of change on the systems by liaising with Business Analysts, Developers and End Users Writing Test Scripts using well defined testing techniques, ensuring prerequisites, steps and expected results are clearly defined Confirming changes by running Test Scripts, giving comprehensive status of test execution, defects and raising risks in daily and weekly meetings Raising defects and using technical knowledge and experience to provide relevant information to support Developers to fix bugs. Benefits Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | Life Assurance | 25 days holiday increasing with Length of Service | Season Ticket Loans | Cycle to Work Scheme | Employee Assistance Programme | Enhanced Maternity & Paternity package | Reward & Recognition Program | Eye Care | Wellbeing Days | Volunteering Days | Payroll Giving | Relaxed Dress Code | Discounted Gym Membership | Local & National Discounts Additional Info Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team then apply for this job opportunity. We welcome applications from people with any of the following skills: SQL, Test Planning, Defects, Testing, ISTQB, Test Analyst, Quality Assurance, Software Tester, Phoebus Essential Skills Candidates must have knowledge of and prior experience using SQL in a testing environment - particularly in regard to validation of user interfaces, calculation of output, implementation of overnight processes, and production of test evidence. We are looking for someone with the ability to learn and test Pepper's internal mortgage servicing systems in order to identify the impact of change on the systems by liaising with Business Analysts, Developers, and End Users. You must have excellent skills in writing Test Scripts using well defined testing techniques, ensuring prerequisites, steps and expected results are clearly defined and with the ability to raise defects and use technical knowledge and experience to provide relevant information to support Developers to fix bugs. Desirable Skills Additionally, it would be desirable if you're able to: Support the business whilst they are performing User Acceptance Testing, including environment support, investigating and overcoming issues, and raising defects. Provide evidence of completed testing through robust Test Closure Documentation. Identify ways to improve Test process, ensuring benefits and plans to implement any change are shared and reviewed by management and peers. About Company As one of the most successful third-party loan servicing companies in the UK, with just over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it's full end-to-end servicing through the complete lifecycle of loans or support with one element, we can help. Some of the services we can provide include Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. Standard & Poors Global Ratings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK, and Mortgage Finance Gazette named us 'Best Loan Servicer 2021'.

SQL Developer vacancy in a Charity based in Stratford-upon-Avon £25,000 - £48,000 (depending on experience), 100% remote working plus other generous benefits Hays Technology are working in partnership with a charity to recruit an SQL Developer on a permanent basis. They are able to offer 100% remote working or a hybrid working model based on your own preferences. This is a great opportunity a Software Developer who wants to play a critical support role working as part of a small team in a charitable organisation. The right applicant will be able to work with colleagues through the full development life cycle from idea to delivery. The purpose of the role is to provide a high-quality software development and systems integration service to meet evolving business requirements. Moving forwards, our client also wants the team to develop smaller bespoke systems to address niche business areas and also develop and support complex interfaces using Dell Boomi middleware. They are willing to pay for experience but will train someone will less experience but with the right attitude and willingness to learn. Main duties and responsibilities: * To be part of a small team that will design, code, verify, test, document, amend and maintain complex programs/ scripts and integration software services to achieve well engineered outcomes. * To manage the implementation of software modifications with consideration of operational impact, risk etc * To contribute to quality assurance reviews of suppliers. * To identify areas and opportunities to improve and support existing systems. * To ensure the integrity and security of data held in the systems developed/supported. * To maintain robust change control procedures and documentation. * To support activities to meet demand for business intelligence and data analytics. Experience required in order to apply: * Extensive knowledge of Microsoft SQL (or an aptitude and willingness to learn) and an understanding of the importance of data accuracy and integrity * Good knowledge of JavaScript and/or jQuery/ Angular, C#, .Net * Working knowledge of Visual Studio, SQL Server Management Studio and Subversion, Git or similar * Good understanding and practical experience of software development and the delivery of well-engineered outcomes. * Experience of investigating, identifying, and contributing to the resolution of software and technical issues, engaging effectively with third party suppliers and specialist resources as appropriate. * Experience in systems integration * Experience prioritising, planning, scheduling, and monitoring own work * Experience developing and maintaining system documentation using appropriate tools and techniques. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Austin Fraser a developed specialist recruitment consultancy which is growing rapidly and we are now recruiting for a senior support engineer to join our Reading Tech services team. This brand new role will report to the IT manager in Reading. Austin Fraser is a fun and fast paced business, with priorities that may change often, so you’ll need to be comfortable adapting and supporting, as well helping problem solve situations with Sales and Operations across the business worldwide. This is an exciting opportunity and a chance for you to be involved as we grow. Benefits * Pension scheme * Holiday shop * EAP programme * Charity days * Flexible working * AF perks * Office perks * Life assurance * Enhanced family leave What you’ll be doing… * Receiving and responding to problems from customers via ticketing system, email, phone, and face to face, with a priority on 3rd line activities. * Identifying, researching, and resolving customer issues using available resources. * Following-up on customer problems not immediately resolved * Recommend solutions to fulfil requirements and solve problems * Proactive and innovation maintenance of infrastructure systems * Providing support to junior IT engineers Who you’ll work with… * All Austin Fraser staff at all locations, UK, Germany and USA * Third party suppliers and outsourced support partners You’ll need this experience… * Experience of supporting all levels of staff as part of a bigger team. * Dealing with escalations from junior support staff and acting as single point of contact. * Coaching IT team members * Providing 1st/2nd/3rd line technical support, with an emphasis on 3rd line network and server support You’ll have these skills and attributes... * Administration experience of server operating systems - Microsoft 2012 server and Ubuntu * Active Directory, Group Policy, DNS, DHCP, file and print * Virtual Machines, VMware, Virtualbox * Google G Suite office platform * Able to support the Apple macOS * Able to support hardware of Apple iMac Pcs and MacBook laptops * Skilled in the use of Cisco Meraki, Switches, security appliances - CCNA * ITIL trained * GDPR aware * Excellent communication skills working with stakeholders across the business - willing to pick up the phone or walk to another’s desk when appropriate rather than sit behind email * Organised and effective, ability to multitask and prioritise * Willingness to coach and motivate your team, and to keep them informed * Willing to challenge status quo, curious, innovative, creative, continuous improvement mindset * Self motivated and pro-active * Ability to remain calm and professional in difficult circumstances * Excellent customer service skills * Confident with an outgoing personality * Team player On top of that, you’ll be someone who... * Is a natural relationship builder, establish trust and respect * Gets stuck in, hands-on and “sleeves-rolled-up” * Be willing to travel across Europe and USA * Can solve problems and resolve issues quickly and objectively, doing what’s right for the business * Is willing to come to people for advice at the start of a process and keep updated throughout * Is able to identify opportunities and trends and take ownership for what we should be doing to minimise business risk and maximise business performance. * Is curious about how the business works and wants to expand knowledge of the business generally to feel truly connected with it * Has high personal standards and demonstrates unshakable integrity in all their professional dealings and interactions And of course you’ll demonstrate our values in everything you do... * Earn it * Own It * Love it

We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol.   Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota. Cloud Direct We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365.  Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business.  Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…"  With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions.  We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities  Resolve or support the resolution of complex or escalated customer technical issues; Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets; Provide high quality case notes and communication records with customers throughout the life of the case; Prioritise case workload and manage working time effectively; Follow ITIL and ISO agreed practices and processes; Support Service Delivery with technical expertise as required; Highlight security risks and issue trends with Team Leader; Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts. Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified; Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth); Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems; Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available; Additional responsibilties  Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now Provide helpdesk support to staff both local & remote users Database Maintenance Installing, moving and setting up user’s PC workstations Conducting routine PC maintenance Carrying out audits of IT equipment Configure hardware for staff Work on IT projects as directed To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware Investigating, diagnosing and solving computer software and hardware faults Talking to clients and computer users to determine the nature of any problems they encounter To resolve incidents with printers, copiers and scanners Managing stocks of equipment, consumables and other supplies. Maintaining records of software licences Setting up accounts for staff, ensuring that they know how to log in Updating Asset Register as and when needed Remove leavers from distribution emails Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Obtaining replacement or specialist components, fixtures or fittings Solving password problems Experience and skills required Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role Microsoft desktop operating systems and applications Strong Local & Wide Area networking skills including configuration of switches & routers Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user Mobile devices including iPhone/Android Desirable MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician What do we offer you? Pension contribution Health care cash plan Life Assurance/Critical Illness/Income Protection Birthday lunches Fun Fund Many more...