Senior ICT Consultant High Wycombe - Buckinghamshire £30,000 - £35,000 Turn IT On is current seeking an experienced Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis. Our ideal candidate should have at least 2-3 years experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Ability to handle 2nd/3rdline issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the schools function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2ndsupport roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularlyHyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle. In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person, Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. Benefits include salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retails discounts, electric/hybrid car leasing scheme, cycle and ebike scheme, eye care voucher scheme, Mental Health First Aiders and an Employee Assistance Programme. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working Your data matters REF- JBRP1_UKTJ
14/12/2025
Full time
Senior ICT Consultant High Wycombe - Buckinghamshire £30,000 - £35,000 Turn IT On is current seeking an experienced Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis. Our ideal candidate should have at least 2-3 years experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Ability to handle 2nd/3rdline issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the schools function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2ndsupport roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularlyHyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle. In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person, Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. Benefits include salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retails discounts, electric/hybrid car leasing scheme, cycle and ebike scheme, eye care voucher scheme, Mental Health First Aiders and an Employee Assistance Programme. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working Your data matters REF- JBRP1_UKTJ
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Join a leading independent technology and services provider as a technician 2. Job Overview: We are seeking a skilled Tech2 Field Engineer to support the on-site deployment of new hardware devices and manage the secure storage of Legacy equipment. This role is ideal for someone who thrives in hands-on technical environments, enjoys problem-solving, and can work independently while representing the organisation professionally at customer or internal sites. Location: Leeds Quarry House: Oxford Rd - Manchester Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB Contract Length: 07th & 08th January 2026 Key Responsibilities Deploy, install, and configure new devices at customer or internal locations. Perform site readiness checks to ensure successful installation and integration. Decommission, disconnect, and safely remove Legacy devices. Catalogue, package, and store Legacy equipment in accordance with company procedures. Conduct basic troubleshooting and testing to confirm successful deployment. Maintain accurate documentation of installations, asset movements, and site activities. Liaise with project managers, site contacts, and other engineers to coordinate deployment schedules. Ensure all work complies with health, safety, and security standards. Provide clear updates and reports on progress, issues, and completed tasks. Key Requirements Previous experience in a Tech2, Field Engineer, Desktop Support, or similar technical role. Strong understanding of hardware installation, cabling, and device configuration. Ability to diagnose and resolve basic technical issues on-site. Experience handling and storing IT equipment safely and securely. Good communication skills and the ability to work with customers and stakeholders. Strong organisational skills with attention to detail. Ability to travel to various sites as required. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/12/2025
Contractor
Join a leading independent technology and services provider as a technician 2. Job Overview: We are seeking a skilled Tech2 Field Engineer to support the on-site deployment of new hardware devices and manage the secure storage of Legacy equipment. This role is ideal for someone who thrives in hands-on technical environments, enjoys problem-solving, and can work independently while representing the organisation professionally at customer or internal sites. Location: Leeds Quarry House: Oxford Rd - Manchester Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB Contract Length: 07th & 08th January 2026 Key Responsibilities Deploy, install, and configure new devices at customer or internal locations. Perform site readiness checks to ensure successful installation and integration. Decommission, disconnect, and safely remove Legacy devices. Catalogue, package, and store Legacy equipment in accordance with company procedures. Conduct basic troubleshooting and testing to confirm successful deployment. Maintain accurate documentation of installations, asset movements, and site activities. Liaise with project managers, site contacts, and other engineers to coordinate deployment schedules. Ensure all work complies with health, safety, and security standards. Provide clear updates and reports on progress, issues, and completed tasks. Key Requirements Previous experience in a Tech2, Field Engineer, Desktop Support, or similar technical role. Strong understanding of hardware installation, cabling, and device configuration. Ability to diagnose and resolve basic technical issues on-site. Experience handling and storing IT equipment safely and securely. Good communication skills and the ability to work with customers and stakeholders. Strong organisational skills with attention to detail. Ability to travel to various sites as required. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Site Technician Milton Keynes 21 per hour (Paid via Umbrella PAYE - 591 take home per week) Do you have experience working with IT hardware, device configuration or technical setup tasks? Are you looking for a short-term contract where you'll play an important role supporting a nationwide retail technology rollout? My client is a leading services provider supporting technology installations across major retail stores. They are now seeking a Technician/Engineer to join the Phone Configuration project team based in Milton Keynes for a 6-week contract. This role is ideal for someone with a background in telecoms, EPOS, desktop support, or any hands-on technical configuration work, who is reliable, detail-focused and able to follow clear processes. The Role Perform firmware upgrades on IP phone systems (Voip), complete store assignment and configuration, scan and log MAC addresses accurately, ensure all work is recorded and documented correctly This role is based mainly out of their site in Milton Keynes but you will be required to visit a nearby storage unit where the phones will be stored ready for the field engineers 8am to 5pm Monday to Friday Start date estimated 5th January, project length: 6 weeks The Candidate Experience in technical device configuration, IT hardware setup, telecoms, or similar Strong attention to detail - accuracy in logging and documentation is essential Reliable, organised, and professional UK driving license Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
10/12/2025
Contractor
Site Technician Milton Keynes 21 per hour (Paid via Umbrella PAYE - 591 take home per week) Do you have experience working with IT hardware, device configuration or technical setup tasks? Are you looking for a short-term contract where you'll play an important role supporting a nationwide retail technology rollout? My client is a leading services provider supporting technology installations across major retail stores. They are now seeking a Technician/Engineer to join the Phone Configuration project team based in Milton Keynes for a 6-week contract. This role is ideal for someone with a background in telecoms, EPOS, desktop support, or any hands-on technical configuration work, who is reliable, detail-focused and able to follow clear processes. The Role Perform firmware upgrades on IP phone systems (Voip), complete store assignment and configuration, scan and log MAC addresses accurately, ensure all work is recorded and documented correctly This role is based mainly out of their site in Milton Keynes but you will be required to visit a nearby storage unit where the phones will be stored ready for the field engineers 8am to 5pm Monday to Friday Start date estimated 5th January, project length: 6 weeks The Candidate Experience in technical device configuration, IT hardware setup, telecoms, or similar Strong attention to detail - accuracy in logging and documentation is essential Reliable, organised, and professional UK driving license Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
IT Service Desk Technician -FTC Annual Salary: 28,142 - 30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students. Day-to-day of the role: Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students. Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team. Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance. Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment. Required Skills & Qualifications: Minimum of 2 years' experience as an IT Support/Service Desk Technician. Strong knowledge of Microsoft 365 applications and their administration. Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches. Experience with Help Desk Systems such as Freshdesk. Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors). Excellent problem-solving skills and a passion for delivering positive outcomes. Effective team player with a commitment to developing a groundbreaking IT strategy in education. If you are interested in this position please apply online or for more information please contact me on
10/12/2025
Full time
IT Service Desk Technician -FTC Annual Salary: 28,142 - 30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students. Day-to-day of the role: Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students. Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team. Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance. Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment. Required Skills & Qualifications: Minimum of 2 years' experience as an IT Support/Service Desk Technician. Strong knowledge of Microsoft 365 applications and their administration. Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches. Experience with Help Desk Systems such as Freshdesk. Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors). Excellent problem-solving skills and a passion for delivering positive outcomes. Effective team player with a commitment to developing a groundbreaking IT strategy in education. If you are interested in this position please apply online or for more information please contact me on
I'm urgently recruiting for a company in Worcestershire who need an IT Support Technician/Engineer for the next 6 months (with potential to extend). The role involves servicing requests and problems via JIRA, routine maintenance, upgrades and patching of the company system. ROLE: IT Support Technician / IT Support Engineer LOCATION: Pershore, Worcestershire RATE: up to £200pd DURATION: 6 months START: Immediate (before Xmas possible) Skills required for the IT Support Technician / IT Support Engineer are: Networking, routing experience VPN ,WAN and Firewall knowledge Customer service and good communication skills Windows / Linux server admin Windows Desktop admin Beneficial skills are: Infrastructure certification exposure (e.g. CompTIA, CCNA) Software management tools (Chocolatey etc) The work is on-site 5 days per week in Pershore. If you're interested, please apply below or get in touch with me directly with any questions. Cheers, Nathan
10/12/2025
Contractor
I'm urgently recruiting for a company in Worcestershire who need an IT Support Technician/Engineer for the next 6 months (with potential to extend). The role involves servicing requests and problems via JIRA, routine maintenance, upgrades and patching of the company system. ROLE: IT Support Technician / IT Support Engineer LOCATION: Pershore, Worcestershire RATE: up to £200pd DURATION: 6 months START: Immediate (before Xmas possible) Skills required for the IT Support Technician / IT Support Engineer are: Networking, routing experience VPN ,WAN and Firewall knowledge Customer service and good communication skills Windows / Linux server admin Windows Desktop admin Beneficial skills are: Infrastructure certification exposure (e.g. CompTIA, CCNA) Software management tools (Chocolatey etc) The work is on-site 5 days per week in Pershore. If you're interested, please apply below or get in touch with me directly with any questions. Cheers, Nathan
Consortium Professional Recruitment Ltd
Sutton-on-hull, Yorkshire
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an experienced IT Support professional looking for a varied and hands-on role within a busy, fast-moving business? We re working in partnership with a growing company operating across multiple sites, to recruit an IT Support Technician to join their close-knit technical team. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
10/12/2025
Full time
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an experienced IT Support professional looking for a varied and hands-on role within a busy, fast-moving business? We re working in partnership with a growing company operating across multiple sites, to recruit an IT Support Technician to join their close-knit technical team. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Job Description Job Title: IT Support Technician Field Based Location: North West Kent, with occasional visits to Head Office, Canterbury Salary: £30,000 £38,000 p.a. doe Hours: 8:00am 4:30pm, Monday to Friday Driving Licence & Vehicle Required Due to the nature of this role, you ll be required to undertake a DBS check before start Role Overview: Provide IT support across Primary Schools in North West Kent Maintain desktops, laptops, tablets, iPads, servers, and network infrastructure Administer Microsoft servers, Windows, Office products, Active Directory, and Group Policy Troubleshoot hardware, software, and network issues for staff and users Respond to support requests via a bespoke fault logging system Undertake IT change requests and perform routine diagnostics and maintenance Occasionally travel to Head Office in Canterbury for training, meetings, or support Requirements: Previous IT support experience, ideally in education or MSP environments Strong technical knowledge: Microsoft Server, Windows, Office, Active Directory, Group Policy Experience with network infrastructure, backups, and diagnostics Knowledge of Apple products is desirable Full driving licence and eligibility for an Enhanced DBS check Term-time or part-time availability covering 38 school weeks Why Join Us: Great pay + mileage paid at 44p per mile Be part of a 25-year-old, thriving business Flexible work options available to suit your lifestyle Opportunities for professional development and career progression Term-time roles paid over 12 months for consistent income Work with diverse IT systems and a variety of schools Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
09/12/2025
Full time
Job Description Job Title: IT Support Technician Field Based Location: North West Kent, with occasional visits to Head Office, Canterbury Salary: £30,000 £38,000 p.a. doe Hours: 8:00am 4:30pm, Monday to Friday Driving Licence & Vehicle Required Due to the nature of this role, you ll be required to undertake a DBS check before start Role Overview: Provide IT support across Primary Schools in North West Kent Maintain desktops, laptops, tablets, iPads, servers, and network infrastructure Administer Microsoft servers, Windows, Office products, Active Directory, and Group Policy Troubleshoot hardware, software, and network issues for staff and users Respond to support requests via a bespoke fault logging system Undertake IT change requests and perform routine diagnostics and maintenance Occasionally travel to Head Office in Canterbury for training, meetings, or support Requirements: Previous IT support experience, ideally in education or MSP environments Strong technical knowledge: Microsoft Server, Windows, Office, Active Directory, Group Policy Experience with network infrastructure, backups, and diagnostics Knowledge of Apple products is desirable Full driving licence and eligibility for an Enhanced DBS check Term-time or part-time availability covering 38 school weeks Why Join Us: Great pay + mileage paid at 44p per mile Be part of a 25-year-old, thriving business Flexible work options available to suit your lifestyle Opportunities for professional development and career progression Term-time roles paid over 12 months for consistent income Work with diverse IT systems and a variety of schools Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
09/12/2025
Full time
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
09/12/2025
Full time
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
IT Implementations and Training Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Up to c£45,000 per year Plus excellent company benefits (including Employer Pension and BUPA Health Insurance) The Opportunity: Our client is looking for an IT Implementations and Training Technician to join and become a valued team member, who will contribute and provide training and implementation support to their customers. You will be assisting them with hardware and software product demonstrations and training on those products and this individual will be required to attend presentations and exhibitions. As an IT Implementations and Training Technician you will need to deliver client training (remote and face-to-face) and need to respond to training-related queries from clients and resellers aswell as supporting and planning the project implementations. Skills and Experience: Experience with Windows server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely/face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations/training Ideally have experience with Networking, Azure and application deployment this is desirable and not essential. Valid Full UK Driving Licence. Role and Responsibilities: Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Applications: Please contact John Noonan here at ISR to learn more about our client based in Hampshire and how they are developing critical IT services and systems across the medical services sector that make them a leader in their field?
09/12/2025
Full time
IT Implementations and Training Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Up to c£45,000 per year Plus excellent company benefits (including Employer Pension and BUPA Health Insurance) The Opportunity: Our client is looking for an IT Implementations and Training Technician to join and become a valued team member, who will contribute and provide training and implementation support to their customers. You will be assisting them with hardware and software product demonstrations and training on those products and this individual will be required to attend presentations and exhibitions. As an IT Implementations and Training Technician you will need to deliver client training (remote and face-to-face) and need to respond to training-related queries from clients and resellers aswell as supporting and planning the project implementations. Skills and Experience: Experience with Windows server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely/face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations/training Ideally have experience with Networking, Azure and application deployment this is desirable and not essential. Valid Full UK Driving Licence. Role and Responsibilities: Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Applications: Please contact John Noonan here at ISR to learn more about our client based in Hampshire and how they are developing critical IT services and systems across the medical services sector that make them a leader in their field?
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
08/12/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
07/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire £40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
07/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
Implementations and Training Technician Fareham, Hampshire 40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
Implementations and Training Technician Fareham, Hampshire 40-45k Permanent 37.5 hrs (Mon-Fri) Hybrid working after probation BUPA & Pension A leading technology solutions provider is seeking an Implementation and Training Technician to support client deployments, deliver training, and assist with technical project work. This is a client-facing role involving on-site visits across the UK, with occasional overnight stays. Carry out site visits for installations, troubleshooting and client training. Deliver software demonstrations and support sales presentations. Provide remote and in-person training and respond to training queries. Assist with project planning, scoping, and stakeholder communication. Test software/systems, manage imaging processes, deploy APIs, and support cloud-hosted environments. Contribute to security, compliance, and software release management. Produce documentation and provide handovers to support teams. Complete occasional out-of-hours tasks (TOIL provided) and identify upsell opportunities. Essential Requirements Full UK driving licence. Experience with desktop/server OS and SQL Server. Experience delivering training (remote and face-to-face). Recent experience in a similar technical role. Flexibility for UK travel and overnight stays. Desirable Skills Networking and hardware familiarity. Azure experience. App deployment knowledge. Ready to take the next step? Please apply! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
04/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
04/12/2025
Seasonal
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Senior IT Support Technician Hunslet, Leeds (Onsite) Up to 32,000 Your new role Working alongside the support team, the successful candidate will be responsible for providing second-line support to the users within the business. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite support and install hardware. Responsibilities To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Support and aid the development of less senior members of the team. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure/maintain computer systems, networks and peripherals as instructed. Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans. Experience needed Must hold a valid UK driving licence Active Directory user and computer administration Windows desktop and Windows Server administration Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi Experienced with hardware troubleshooting across a range of devices. Exceptional Customer Service skills with good telephone manner Proven experience working within IT service delivery Excellent troubleshooting and problem-solving skills Excellent ability to transfer knowledge within a team Desirable Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft Hyper V Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/11/2025
Full time
Senior IT Support Technician Hunslet, Leeds (Onsite) Up to 32,000 Your new role Working alongside the support team, the successful candidate will be responsible for providing second-line support to the users within the business. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite support and install hardware. Responsibilities To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Support and aid the development of less senior members of the team. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure/maintain computer systems, networks and peripherals as instructed. Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans. Experience needed Must hold a valid UK driving licence Active Directory user and computer administration Windows desktop and Windows Server administration Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi Experienced with hardware troubleshooting across a range of devices. Exceptional Customer Service skills with good telephone manner Proven experience working within IT service delivery Excellent troubleshooting and problem-solving skills Excellent ability to transfer knowledge within a team Desirable Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft Hyper V Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
1st Line Support Technician Norwich 14 per hour Full-Time 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently. The Role As a 1st Line Support Technician, you will be responsible for: Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems Providing technical support for hardware, software, user accounts, and network access Logging, prioritising, and resolving incidents in line with SLAs Escalating more complex issues to 2nd Line or specialist teams Assisting with laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line / Service Desk or similar technical support role Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools Strong communication skills and a calm, helpful approach Ability to prioritise tasks and manage a busy workload Problem-solving mindset with attention to detail Apply now for immediate consideration. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
28/11/2025
Seasonal
1st Line Support Technician Norwich 14 per hour Full-Time 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently. The Role As a 1st Line Support Technician, you will be responsible for: Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems Providing technical support for hardware, software, user accounts, and network access Logging, prioritising, and resolving incidents in line with SLAs Escalating more complex issues to 2nd Line or specialist teams Assisting with laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line / Service Desk or similar technical support role Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools Strong communication skills and a calm, helpful approach Ability to prioritise tasks and manage a busy workload Problem-solving mindset with attention to detail Apply now for immediate consideration. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Travail Employment Group
Rushden, Northamptonshire
IT Helpdesk Technician 1st Line Support ( Hardware & Software) Northamptonshire Full time Permanent Role Monday - Friday between 9.00 - 17.30 Mon-Thurs and 09.00 - 17.00 on Fridays (1hr lunch) Office based Full UK Driving Licence required (occasional travel to other UK offices) 40,000 Basic Plus benefits to include Employer contributory pension, on site parking, Kitchen area, Free Fruit available all day 25 days holiday plus Bank holidays. Are you a proactive and customer-focused IT Helpdesk Support Technician that loves to resolve IT related issues? Due to an internal move, we have a fantastic 1st line Helpdesk Technician role just come in from our long standing Engineering client based in the Northamptonshire areas. This will be a hands-on IT Helpdesk Technician role supporting with desktops, mobile devices , network systems and global software platforms. No two days will be the same. Duties of the role will include Providing first-level support for hardware, software, and network issues. Responding to helpdesk tickets, emails, and calls in a timely and professional manner. Troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Installing, configure, and maintaining software and hardware according to company standards. Escalating complex issues to Group IT or relevant third-party vendors when necessary. Maintaining accurate records of support requests and resolutions using the company's ticketing system. Supporting on boarding and off boarding processes, including device set up and user account management. Ensuring compliance with IT security policies and procedures. Collaborating with the Group IT team to implement global initiatives locally Assisting with local IT projects and infrastructure upgrades as needed. Providing support to the Group IT helpdesk as required, contributing to global ticket resolution and cross-site collaboration. There may be a requirement occasionally visit other offices in the UK so a Full UK Driving Licence is essential. We are looking to fill this role asap for our client who employees over a 100 UK based staff and 3,000 employees worldwide. Interviews being held as soon as possible. If you feel this role is right for you, please send your CV to us today. Do call our Travail Wellingborough Branch if you would like to discuss this role in more detail. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
27/11/2025
Full time
IT Helpdesk Technician 1st Line Support ( Hardware & Software) Northamptonshire Full time Permanent Role Monday - Friday between 9.00 - 17.30 Mon-Thurs and 09.00 - 17.00 on Fridays (1hr lunch) Office based Full UK Driving Licence required (occasional travel to other UK offices) 40,000 Basic Plus benefits to include Employer contributory pension, on site parking, Kitchen area, Free Fruit available all day 25 days holiday plus Bank holidays. Are you a proactive and customer-focused IT Helpdesk Support Technician that loves to resolve IT related issues? Due to an internal move, we have a fantastic 1st line Helpdesk Technician role just come in from our long standing Engineering client based in the Northamptonshire areas. This will be a hands-on IT Helpdesk Technician role supporting with desktops, mobile devices , network systems and global software platforms. No two days will be the same. Duties of the role will include Providing first-level support for hardware, software, and network issues. Responding to helpdesk tickets, emails, and calls in a timely and professional manner. Troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Installing, configure, and maintaining software and hardware according to company standards. Escalating complex issues to Group IT or relevant third-party vendors when necessary. Maintaining accurate records of support requests and resolutions using the company's ticketing system. Supporting on boarding and off boarding processes, including device set up and user account management. Ensuring compliance with IT security policies and procedures. Collaborating with the Group IT team to implement global initiatives locally Assisting with local IT projects and infrastructure upgrades as needed. Providing support to the Group IT helpdesk as required, contributing to global ticket resolution and cross-site collaboration. There may be a requirement occasionally visit other offices in the UK so a Full UK Driving Licence is essential. We are looking to fill this role asap for our client who employees over a 100 UK based staff and 3,000 employees worldwide. Interviews being held as soon as possible. If you feel this role is right for you, please send your CV to us today. Do call our Travail Wellingborough Branch if you would like to discuss this role in more detail. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
