47 jobs found

Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire

Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.

Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration

Business Development Manager/Account Manager (Hybrid) IT Managed Services Location: Sheffield HQ - candidates welcome from Nottinghamshire, Derbyshire, South Yorkshire, West Yorkshire, East Yorkshire (M1 corridor connected). Hybrid role (negotiable depending on circumstances). Salary & Rewards Account Manager: 30,000- 50,000 basic Senior Account Manager: 40,000- 60,000 basic Uncapped commission + performance bonuses! 10% of GP rising to 15% Clear progression pathways into senior, enterprise, or leadership positions About the Role Applause IT are working with an established multi office IT technology VAR looking to grow it's IT sales team where you'll manage key client relationships, develop new business, and deliver innovative technology solutions across cloud, cybersecurity, infrastructure and managed services. We're open to talking to strong Account Managers and Business Development Managers ready to step up - or proven Senior Account Managers (Account Director Level) experienced in leading complex deals and shaping account strategy. Client & Account Management Act as the primary contact for key accounts, building long-term relationships. Understand client objectives and map relevant IT solutions to their needs. Provide informed, strategic advice on technology trends and opportunities. Sales & Business Development Develop and execute account plans to exceed revenue targets. Identify and convert new opportunities across existing and new customers. Lead full sales cycles from prospecting through to closing. Negotiate high-value deals (senior level). Collaboration & Delivery Work with technical, marketing, and delivery teams to ensure seamless solution delivery. Prepare proposals, quotes and product demos. Resolve client issues effectively. Mentor junior sales colleagues (senior level). Strategy, Forecasting & Reporting Maintain accurate CRM and pipeline records. Provide sales forecasts and performance updates. Analyse market trends and competitor activity. Skills & Experience 3+ years in IT sales / account management (5+ for Senior). Good understanding of IT solutions: cloud, cybersecurity, infrastructure, networking, managed services. Demonstrable record of meeting or exceeding sales targets. Strong communication, negotiation and presentation skills. Experience handling multiple accounts or complex sales cycles. Proficiency in CRM systems and Microsoft Office. Preferred Attributes Experience with public and private sector clients. Vendor certifications (AWS, Microsoft, Cisco, etc.) at the more Snr Level Strategic, proactive and commercially astute mindset. Comfortable in a fast-paced, target-driven environment. Able to travel to client sites; driving may be required depending on territory. Pension & healthcare Professional development and certification support Hybrid working Supportive culture with opportunities for progression Send CV now to find out more!

Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.

IT - Business Development Manager Base Salary - up to £40k Mid-Market IT Solutions Sales (20% Upfront Commission) New business focussed Job Summary: IT New Business Hunter - Recruiting 5 BDMs in Hemel Hempstead Are you an experienced, results-driven New Business Hunter and IT Sales Specialist looking for a high-growth, office-based opportunity in the Hemel Hempstead area? We are actively recruiting for 5 top-tier Business Development Managers (BDMs) on behalf of a rapidly expanding IT Managed Service Provider (MSP). Your focus will be on acquiring new clients within the lucrative Mid-Market segment (150 to 500 staff). This role is laser-focused on acquisition and offers an industry-leading 20% upfront commission on new business, supported by premium sales resources. Location and Work Style Base Location: Hemel Hempstead Work Style: This is a fully office-based role, when you are not meeting with prospective customers. Requiring daily attendance at the client's Hemel Hempstead headquarters to foster team collaboration, utilise training facilities, and maximize access to internal resources. Mission of the Role: Aggressive New Client Acquisition for a Leading IT MSP Your core mission is pure New Business Acquisition for our client, the IT MSP. You will drive aggressive, profitable growth by targeting organizations with employees and introducing them to the MSP s comprehensive IT Solutions portfolio. You will leverage your existing network and proactive lead generation skills to exceed substantial GP targets and build a valuable client portfolio. Industry-Leading Earning Potential & Commission Structure This is one of the most rewarding compensation packages available for an IT BDM in the Mid-Market space: New Business Acquisition: All new business is paid at an industry-leading 20% of the total contract value upfront. Account Growth (Upsell): Further growth within your acquired accounts is rewarded at 15% of the total contract value. Renewals: Contract renewals are paid at 5% of the total contract value. Sales Support, Training & Advanced Tech Stack The IT MSP ensures its BDM team is equipped with top of the line sales technology and unparalleled support to facilitate your success: Lead Generation Support: Benefit from a dedicated internal Telesales Team providing a consistent flow of qualified leads and pre-booked appointments. Premium Tech Stack: You will utilise professional outreach and data tools including LinkedIn Sales Navigator and Lusha. All pipeline activity and forecasting are managed through Salesforce CRM. Product Expertise & Training: Achieve expert status with full product training provided by the MSP s internal management and external vendors, covering core IT categories like Cloud, Cybersecurity, Networking, and End-User Computing. Key Outcomes You Must Deliver 1. Driving Significant New Business GP Growth Target: For the first 3 months you have no revenue target and will be onboarded and focus on training and building pipeline. After 3 months the target will scale to focus on driving new business. High-Tempo Activity: Consistent performance is mandatory: systematically book 14 and attend 10 new business meetings per month. Pipeline Management: Build a robust, reliable new business pipeline and accurately forecast opportunities weekly to management. 2. Strategic Mid-Market Acquisition Focus Target Audience: Strategically focus all sales efforts on companies with 150 to 500 staff the core mid-market segment. Expert Sales: Expertly recognise and close complex IT project opportunities through effective stakeholder engagement (up to CEO level). Candidate Profile: Ideal candidates will have proven experience managing mid-market IT accounts previously generating £6,000+ GP per month. Core Competencies & Skills Required We are seeking individuals who demonstrate: Exceptional Drive: A highly motivated IT Sales professional with a strong desire to win and exceed targets. Business Acumen: Proven ability to build and carry over strong client relationships. Sales Confidence: High confidence essential for lead generation, presentation, and complex contract negotiation. Technical Literacy: Interest and experience selling a wide variety of business IT solutions. Strategic Thinking: The confidence and foresight to target large, high-potential mid-market accounts. Next Steps: Apply Now for this IT Business Development Role If you are a high-performing IT Sales Executive or Business Development Manager driven by new client acquisition within the (Apply online only) staff market segment and excited by the prospect of an industry-leading 20% commission structure based in Hemel Hempstead, we encourage you to apply immediately as we fill these five crucial roles for our client.

Are you an experienced IT Project Manager looking for your next challenge? This is an exciting opportunity to lead impactful technology projects that drive business transformation within a dynamic and forward-thinking organisation. As an IT Project Manager, you will take ownership of the full project lifecycle, from planning and execution through to delivery. You'll work closely with stakeholders across the business, ensuring projects are delivered on time, within budget, and to the highest standards. Key Responsibilities Define project scope, deliverables, timelines, and budgets in line with business objectives. Develop project structures and lead cross-functional teams to successful outcomes. Monitor progress, manage risks, and produce clear reporting for stakeholders. Build strong relationships across internal teams and external partners to ensure smooth delivery. Lead and coach project teams, fostering collaboration and accountability. About You: Proven experience managing IT projects using both Waterfall and Agile methodologies. Strong organisational skills with the ability to manage multiple priorities. Intermediate knowledge of Microsoft Project and experience in business analysis. Excellent stakeholder management and communication skills. Professional certifications such as Prince2 Practitioner, PMI, or MSP are essential. What's on Offer: Hybrid working (2-3 days per week in the Leeds office). Competitive salary and benefits package. Opportunity to work on diverse and challenging projects that make a real impact. If you're a proactive, results-driven Project Manager who thrives in a fast-paced environment, we'd love to hear from you. Apply today and take the next step in your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Manager - MSP Services Salary: 45,000 - 65,000 per annum, dependent on experience Contract Type: Permanent, Full-Time Overview An exciting opportunity has arisen for an experienced Technical Manager to join a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines are met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP). Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help drive growth and efficiency within a successful MSP, we'd love to hear from you.

Job Title: Account Manager - IT Services Location: Bolton Salary: £30,000 - £45,000 The Client Our Client are a growing IT Services business (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to add an experienced Account Manager from an IT services background to their team. Want to help businesses grow through technology? Join a fast-growing IT services provider that's passionate about making a real difference for their clients. We're looking for a Sales Account Manager who thrives on building strong partnerships, spotting opportunities for growth, and working as part of a team to deliver outstanding service. Why You'll Love This Account Manager Role - You'll manage 50-100 key accounts , giving you time to focus on meaningful relationships. - Be seen as a trusted advisor , helping clients use IT to achieve their goals-not just upselling, but driving real business growth. - Host webinars to showcase new solutions and keep clients ahead of the curve. - Work closely with our clients support team , reviewing ticket trends to identify where clients need extra help or new solutions. - Enjoy clear career progression -think senior account management, leadership, or strategic roles as the business expands. - Plus, you'll have ongoing support and a team that's got your back . What You'll Be Doing as an Account Manager - Build strong, long-term relationships with your portfolio of key accounts. - Act as a valuable ally , helping clients leverage IT to grow and succeed. - Spot opportunities for upselling and cross-selling-but always with the client's growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager - MSP - Experience in account management or sales within IT Services is essential. - A genuine passion for helping customers succeed and grow. - Strong communication and relationship-building skills. - Organised and able to manage multiple accounts effectively. - Comfortable presenting to groups and hosting webinars. - A team player who works well with technical and support teams. - Commercially savvy, proactive, and driven to achieve goals. - Full UK driving licence and happy to travel when needed. What's in It for You - £30,000-£45,000 base salary - Quarterly bonuses for hitting targets - Career progression -our client are growing fast and you can grow with them - A supportive team - 24 days holiday plus bank holidays, and your birthday off -because you deserve to celebrate! - Company health cash plan , including access to a private GP line and a wellbeing support system - Office-based role (collaboration is key) - Onsite parking - Monday to Friday, 9:00 am - 5:30 pm Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards

Channel Partner Account Manager Wholesale Connectivity Sales To suit South East England based candidate 50,000 - 60,000 + 5,000 car allowance + 40,000 Comm Full Benefits Package Hybrid Working (1 day a week in London) Applause IT are working with a major MSP to find an ambitious Partner Account Manager with a background in technology, telecoms, or cyber security. Do you excel at building long-term relationships, driving channel growth, and exceeding revenue targets? If so, this is an outstanding opportunity to join a leading UK managed services provider . The Role As a Partner Account Manager , you'll take ownership of a portfolio of wholesale partners worth over 2m per annum. You'll nurture existing relationships while driving new business opportunities, focusing on cross-selling and up selling Cyber Security and Connectivity solutions. Key responsibilities include: Managing and growing a partner portfolio with annual revenue responsibility of 2m+ Driving new business from target accounts while protecting existing revenues Building strong, consultative relationships with resellers to uncover growth opportunities Delivering against personal revenue and profit targets Acting as the commercial link between the provider and its partners Staying ahead of market developments and product innovations What We're Looking For Proven experience in Partner Management, Account Management, or Sales within telecoms, IT, AND/OR cyber security Experience selling to the UK MSP and or Telecoms / Connectivity market is ideal Strong commercial acumen with a consistent track record of hitting and exceeding targets Excellent communication, presentation, and relationship-building skills Knowledge of cyber security products and services (desirable) Proactive, ambitious, and motivated by customer success What's On Offer Salary: circa 50,000 - 60,000 + car allowance + up to 40,000 variable OTE on top Annual Leave: 25 days, rising to 28 with service Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP, eye care scheme, employee assistance programme, and in-house Wellbeing Team Additional Perks: Company-backed wellbeing initiatives, strong career development pathways, and the chance to make a real impact in a growing, future-focused organisation Ready to take your career to the next level? Apply today and become a key player in the growth of cutting-edge cyber security and connectivity solutions across the UK channel.

3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget is required for a well-established company based in Wokingham, Berkshire. IS THIS YOU? Do you currently work as a Technical IT Programme Manager, Senior IT Project Manager, Senior IT Project Delivery Manager or within a similar role managing multiple IT projects? If you do, we'd love to hear from you. SALARY: £52,414 - £57,870 per annum Benefits LOCATION: Wokingham, Berkshire JOB TYPE: Full-Time, 18 Month Fixed Term Contract WORKING HOURS: 37 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Programme Manager who has experience working alongside technical teams, Business Change Managers, PMO and Project Managers, managing multiple IT projects within set timescales and budget. As a successful candidate you will play a key role in delivering the organisations Waste IT services, and planning and enforcement improvement program. Working as an IT Programme Manager you will be responsible for delivering the IT systems and services, as well as driving and ensuring the system migrations and integrations that will ensure IT platforms and vendor platforms communicate effectively with the organisation's infrastructure and can deliver the required Waste Services to residents. As an IT Programme Manager you will advise on best practice systems and IT to ensure current planning and enforcement solution is current, optimal and future proofed and then drive the identified opportunities to fruition. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as an IT Programme Manager will include: Responsible for the daily delivery of IT components of the Waste Re-Servicing transformation program working alongside the Waste re-servicing Program Manager and Netcall CX Upgrade Program Manager with collaboration across Council Directorates as required Responsible for the Programme Governance and subsequent delivery of the Planning and Enforcement improvement program with collaboration across Council Directorates Responsible for Sourcing and full life cycle delivery of the Pl Planning and enforcement improvement program Responsible for coordination of all IT related activities required to support the delivery of the Waste Re-Servicing transformation program working closely with the Waste Service Lead, Customer Services Lead, Waste and Technology, Business Change Managers, PMO and Project Managers to ensure successful implementation and impact management Accountable for the tracking of Programme level related risks across the Council with appropriate escalation and facilitation of risk and assurance sessions with senior leaders to understand potential issues, seek mitigations and provide successful delivery of services CANDIDATE REQUIREMENTS Relevant Programme and Project Management qualification or skills and experience (MSP or similar) Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude) Proven ability in managing projects, other managers and staff to achieve agreed outputs, within budget, including benefit realization Experience working with and alongside technical teams including managing technical projects Proven experience and evidence of working in multiple technical & analytical disciplines (data, system & workflow improvements, portals) BENEFITS: A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays An excellent local government pension scheme An employee assistance programme including 24/7 wellbeing helpline A range of local & lifestyle discounts Use of a free onsite gym (located at Shute End office) Salary sacrifice car & cycle to work schemes And much more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C13789 Full-Time, Fixed Term IT Contract Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Technical Account Manager - MSP Up to £45K + Bonus Frome (Hybrid) Join a growing MSP as a Technical Account Manager, acting as a trusted advisor to clients and bridging the gap between technical delivery and business strategy. This is a hybrid role blending account management, IT consultancy, and strategic planning. The Role: Own and develop client relationships Advise on IT strategy, infrastructure & compliance (Cyber Essentials, ISO 27001, Microsoft 365) Lead Quarterly Business Reviews and develop tech roadmaps Identify upsell opportunities to improve client outcomes Collaborate on proposals and support new business assessments About You: 4-5+ years in IT account management or consultancy (MSP experience ideal) Strong understanding of infrastructure, cloud, and cyber security Excellent communicator - able to engage with both IT managers and CEOs Able to commute to Frome (BA11) - 3 days on-site post-probation Nice to Have: Microsoft 365 hands-on experience Familiarity with compliance-heavy sectors (finance, legal, health) Perks: Up to £45K + performance bonus Hybrid working (after 3 months) Company car & phone (post-probation) Private health (after 2 years), 24-28 days holiday, TechScheme, free parking, and more The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Role Overview This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and the company to ensure a smooth customer experience Utilise CRM tools to monitor customer experience Proactive management with accounts and ensure reactive management is in line with expectations Build relationships at multiple levels within the organisation Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings Understand the contractual position of the customer Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated Regular case and service review meetings at a cadence agreed with the customer Identify upsell and cross-sell opportunities working closely with the account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new pillars to the customer ensure billing accuracy and Customer success involvement Daily case reviews working with Customer Experience Executive Create small orders Escalation point for customer and customer executives Case queue management for ALL customer cases Commercial & Financial Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. Responsible for investigating, owning and resolving credit requests within the account in a timely fashion Understand, maintain and report on customer contractual positions if required Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention Working with colleagues in wider to team to improve the experience for customers in a consistent manner Governance & Compliance Ensure all SLAs are met and escalate when needed Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews Skills Required Strong communication skills Commercially minded and proven experience. Minimum 5 years of experience in a relationship role Able to have difficult conversations with positive outcomes Experience managing and maintaining relationships Knowledge of company processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role.

Technical Account Manager MSP Up to £45K + Bonus Frome (Hybrid) Join a growing MSP as a Technical Account Manager, acting as a trusted advisor to clients and bridging the gap between technical delivery and business strategy. This is a hybrid role blending account management, IT consultancy, and strategic planning. The Role: Own and develop client relationships Advise on IT strategy, infrastructure & compliance (Cyber Essentials, ISO 27001, Microsoft 365) Lead Quarterly Business Reviews and develop tech roadmaps Identify upsell opportunities to improve client outcomes Collaborate on proposals and support new business assessments About You: 4 5+ years in IT account management or consultancy (MSP experience ideal) Strong understanding of infrastructure, cloud, and cyber security Excellent communicator able to engage with both IT managers and CEOs Able to commute to Frome (BA11) 3 days on-site post-probation Nice to Have: Microsoft 365 hands-on experience Familiarity with compliance-heavy sectors (finance, legal, health) Perks: Up to £45K + performance bonus Hybrid working (after 3 months) Company car & phone (post-probation) Private health (after 2 years), days holiday, TechScheme, free parking, and more The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Morson Talent currently have an opportunity available for Project Planners to work on the behalf of our Aerospace clients based in Yeovil, Somerset. This is a contract until December 2025, with possibility of extension. JOB PURPOSE Provide project controls support to the Project/Programme Manager (PM) with the objective of delivering on time/on budget delivery of LH projects and programmes. Support the PM in developing and maintaining the project master schedule in accordance with the contract, through direct liaison with other business functions. Ensure the integrity of data throughout the project life cycle. Prepare reports to provide project status information to the programmes team and customer. Identify schedule and cost variances and work with the programme team and directly with business functions to establish corrective actions. KEY JOB ACCOUNTABILITIES • Develop and implement the programme or project schedule (and SAP Work Breakdown Structure (WBS in accordance with the Contracted scope, delivery dates, Responsibility Assignment Matrix (RAM), financial baseline and Leonardo procedures. If multiple sub projects exist, coordinate, control and integrate the interfaces creating logical links and maintaining updates. Applying earned value techniques where applicable. • Input to Establishing and implementing standards and best practice across Programmes or projects through the Process and governance teams. • Maintain and control the programme or project schedule baseline (dates and budgets) to reflect any contracted amendments. Manage the approval and communication of these changes in accordance with Leonardo procedures. • Ensure the flow of budgets and dates within Sap via the MSP Plan are kept in alignment with the approved Company Work Order. • Direct the timely processing of schedule updates. Monitor the accuracy of project schedules and version control changes. Work with the Functions and Project Teams to drive the quality of the programme or project schedule and SAP WBS. Identify problems and provide support to improve processes to ensure the integrity of the data. • Coordinate with the Key Stakeholders customer change proposals, capturing in a register and collating cost impacts for pricing. • Assess progress, track and analyse the impact of the programme or project schedule forecast changes (dates and budgets) to identify threats at the earliest opportunity. Publish the schedule and ensure stakeholders are informed about changes. Perform critical path and what if analysis, including the development of work-around plans, capturing, monitoring and driving associated actions. • Control the allocation of contingency reserve and updates to the programme or project schedule baseline ensuring alignment to the risk register. • Produce internal and customer reports to confirm the project cost and schedule variance, future key milestones and to include earn value analysis. • Prepare and present monthly CPR data. Be able to articulate changes from month to month and what schedule and costs impacts this will incur working closely with the functional departments to ensure accuracy. • Generate purchase requisitions and perform service receipts to support project requirements • Support the PM in executing the Leonardo risk management methodology & risk management tools. • Support the assessment, evaluation, prioritisation and update of risks. Monitor and measure the associated mitigation actions to prevent risk occurrence. • Participate in regular risk reviews to identify, capture and sanction risks, able to apply Monte Carlo analysis to inform and monitor mitigation actions and ensure progress to recovery plans. • Review the cost of mitigation action, budget and actual (both in the risk register and work breakdown structure) and evaluate risks to ensure the Programme or Project contingency reserve value is accurate and rigorous cost controls are applied. Perform cost / benefit analysis against contingency reserve actions. • Support the production and communication of regular risk reports to ensure consistency. • Report the progress of Risks at regular intervals to the appropriate level of management. • Flexibility to deploy in other areas, i.e. business reports. • This role may require you to drive 15,000 or more business miles each year. (Delete as appropriate statement required to fulfil HSEMSM, Section 33, HSEP T-01) • You are responsible for taking reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work and to co-operate with managers, supervisors and others to enable the company to meet its statutory obligations for health, safety and environment. • Specific responsibilities for Employees are detailed within HSEMSM, Section 8.7. • You should take responsibility for understanding the Code of Ethics - Core Instruction No.PER.10.3 and making sure that you comply with it at all times whilst doing your job and, in particular, when acting for or on behalf of LHUK. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE • Good knowledge of company products and organisation. • Good written and verbal communication skills. • Ability to work effectively within a team setting and also to provide leadership when required. • Effective & persuasive in building a network of contacts within LH, creating strong relationships with the LH performing functional areas. • Proficient in the use of SAP and Microsoft Project (as core planning tool) and other common Microsoft packages. • Excellent analytical and planning skills with good attention to detail. • Ability to learn quickly and work under pressure in a fast-paced environment. • Ability to maintain a clear focus on goals & priorities. • Excellent organisational and time management skills. • Experienced in the planning and scheduling of complex tasks within an aerospace or similar industrial environment. 90% onsite. Rate: On application. If this position is of interest to you, please apply below or contact Kaisey for more information. (phone number removed) or (url removed)

Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on the latest Microsoft cloud services. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you! SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of the Farringdon/Chancery Lane office, but there are also clients across the UK and Worldwide and some UK travel may be required. ABOUT YOU You're technically minded, you have experience in IT support and you're a team player. You have the customer service experience to work independently at client sites in a professional environment. You're tenacious and don't like to give up until you've found a solution. IT is your calling, you're bright and know you have more to offer at an inspiring company. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure. CANDIDATE REQUIREMENTS As the Onsite IT Field Support Engineer you will have: Essential Previous experience in IT support roles, ideally at an MSP Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers Exposure to Azure Virtual Desktops desirable Understanding of Multi Factor, Conditional Access, Compliance Policies Understanding of email routing and management - 3rd party spam filters. Mail tracing Skilled in resolving printer issues and collaborating with 3rd party vendors Desirable Professional Qualifications: Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700 CompTIA A+, Network+ BENEFITS WFH one day per week Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13882 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation