28 jobs found

1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.

L2 Network Engineer Hybrid role - 2 days per week on site, 3 days WFH This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients. The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team. As part of an experienced and collaborative technical team, you will gain hands-on exposure to real-world networking environments, troubleshooting issues and developing a broad technical skill set. This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles. Key Responsibilities: Provide high-quality IT and network support to clients, ensuring service levels are met Troubleshoot and resolve incidents, escalating where required Maintain and update internal technical documentation Continuously build your knowledge across networking, cloud services, and IT systems Work closely with senior engineers to gain mentorship and experience in enterprise environments Requirements: A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.) A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls) Strong communication skills and a passion for developing a technical career Salary & Benefits Up to 30,000 Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles Working Hours: Mon-Thu 9am-5:30pm, Fri 9am-3:30pm

Are you an experienced Change Manager adept at leading Business Readiness in major transformation programmes? Do you have previous experience of delivering adoption framework for technological change specifically in relation to ERP or SaaS systems implementation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Readiness Change Manager to work as part of team in a customer focused company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The role is initially offered as a 3-month contract and inside of IR35. The purpose of your role will be to both plan and drive the delivery of change adoption and business readiness strategies as part of an ERP system implementation, ensuring the necessary technology, process and people changes are delivered to achieve business benefits. Ongoing responsibilities will include assisting in the definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have Previous commercial experience in Change Management, Business Readiness, and/or user adoption workstreams ERP (Microsoft, Oracle EBS, SAP, Netsuite, Epicor, etc) or Cloud/SaaS system transformation projects Familiarity with Change Management standards and tools covering planning and measurement, in addition to readiness Experience delivering successful adoption frameworks Excellent communication strategy and management skills. Highly Desirable Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, and detail orientated, with the ability to hit deadlines. This role is hybrid with two days week spent in the office in Manchester, and is offered on a 3-month contract basis, inside of IR35/umbrella. If this role describes you then please apply without delay for the opportunity to continue your consultancy career with a friendly, driven, and customer focused organisation. Apply now for immediate consideration for defined interview slots. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Lead Hardware Engineer Location: Blackburn (hybrid - 1 day onsite per week) Salary: up to £75,000 + benefits The company A long-established technology manufacturer designing and building intelligent electronic products for global markets. With a strong, multi-year roadmap, they re investing in R&D and strengthening their hardware capability. The role You ll be the go-to hardware specialist in a close-knit product team, taking ownership of system-level design and collaborating daily with embedded firmware engineers. Expect a hands-on role spanning concept, schematic, layout input, bring-up, EMC, and release to manufacture. What you ll be doing End-to-end hardware development for embedded systems (schematic capture, component selection, DfM/DfT, verification). Board bring-up, lab debugging, and problem-solving using scopes, logic analysers, and JTAG tools. Partnering with firmware to define interfaces, power budgets, and test strategies. Driving EMC/EMI compliance from design-through to test and sign-off. Supporting NPI, test fixtures, documentation, and sustaining engineering as products scale. What you ll need: Solid PCB design/layout awareness with a pragmatic approach to EMC/EMI. Analogue design skills (sensors/ADC interfacing, DC/DC power stages). Strong system design experience with single-chip MCUs (e.g. Renesas M16C, TI MSP430, STM32) and associated debug toolchains. Exposure to higher-end application processors (e.g. NXP i.MX6, ARM Cortex-A7). Knowledge of industrial and peripheral interfaces (e.g. RS-485, SPI, I C, UART). Integrating modular comms: 4G modems, Ethernet, Wi-Fi, Bluetooth, NFC. Nice to have Hands-on with IoT/connected products. Low-power techniques for battery-operated devices. ISM-band RF transceivers for short-range wireless. Understanding of mains SMPS topologies and safety considerations. Why join? Senior-level influence on architecture and product direction. Varied, tangible products with the backing of a stable, market-leading brand. Hybrid working and flexible hours, modern labs, and real ownership. If interested, please send your updated CV asap. Interviews available at short notice.

IT Field Engineer (MSP) Leeds + Client Sites Up to 45,000 + Car Your new role We are seeking an experienced IT Field Engineer to join our Managed Service Provider (MSP) client. This role involves delivering complex IT projects, providing on-site and remote support, and ensuring successful implementation of technology solutions for our clients. You will work closely with project managers, clients, and internal teams to deliver high-quality services that meet business objectives. The MSP are based in Leeds but have clients all over Yorkshire & the M62 corridor. Responsibilities Lead and execute IT infrastructure projects including server deployments, network upgrades, cloud migrations, and security enhancements. Configure and implement Microsoft 365, Azure, and other cloud solutions. Manage hardware installations (servers, switches, firewalls) and software rollouts. Provide on-site technical support for hardware, software, and networking issues. Perform installations, upgrades, and troubleshooting at client sites. Collaborate with project managers to define scope, timelines, and deliverables. Assist in technical scoping and pre-sales activities when required. Create detailed project documentation, network diagrams, and configuration guides. Maintain accurate records for compliance and future reference. Act as a technical point of contact during project delivery. Provide clear communication and updates to clients throughout the project lifecycle. Ensure smooth transition from project delivery to support teams. Conduct client training and knowledge transfer sessions. Projects you will be working on Cloud Migration Projects: Moving client infrastructure to Microsoft Azure or hybrid environments. Network Refresh Projects: Upgrading switches, firewalls, and implementing VLAN segmentation. Server Deployment Projects: Installing and configuring Windows Server environments and virtualization platforms. Cybersecurity Projects: Implementing MFA, endpoint protection, and compliance frameworks. Modern Workplace Projects: Deploying Microsoft 365, Teams Voice, and Intune for device management. Experience needed Windows Server (2016/2019/2022), Active Directory, Group Policy Networking: LAN/WAN, VLANs, VPNs, DHCP/DNS Firewalls: SonicWall, Fortinet, WatchGuard Microsoft 365 (Exchange Online, SharePoint, Teams), Azure AD, Intune Virtualization: VMware vSphere, Hyper-V Backup & DR: Veeam, Datto Endpoint security and MFA solutions Strong communication and client-facing skills Ability to manage multiple projects and priorities Self-motivated and proactive problem solver Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT - Business Development Manager Base Salary - up to £40k Mid-Market IT Solutions Sales (20% Upfront Commission) New business focussed Job Summary: IT New Business Hunter - Recruiting 5 BDMs in Hemel Hempstead Are you an experienced, results-driven New Business Hunter and IT Sales Specialist looking for a high-growth, office-based opportunity in the Hemel Hempstead area? We are actively recruiting for 5 top-tier Business Development Managers (BDMs) on behalf of a rapidly expanding IT Managed Service Provider (MSP). Your focus will be on acquiring new clients within the lucrative Mid-Market segment (150 to 500 staff). This role is laser-focused on acquisition and offers an industry-leading 20% upfront commission on new business, supported by premium sales resources. Location and Work Style Base Location: Hemel Hempstead Work Style: This is a fully office-based role, when you are not meeting with prospective customers. Requiring daily attendance at the client's Hemel Hempstead headquarters to foster team collaboration, utilise training facilities, and maximize access to internal resources. Mission of the Role: Aggressive New Client Acquisition for a Leading IT MSP Your core mission is pure New Business Acquisition for our client, the IT MSP. You will drive aggressive, profitable growth by targeting organizations with employees and introducing them to the MSP s comprehensive IT Solutions portfolio. You will leverage your existing network and proactive lead generation skills to exceed substantial GP targets and build a valuable client portfolio. Industry-Leading Earning Potential & Commission Structure This is one of the most rewarding compensation packages available for an IT BDM in the Mid-Market space: New Business Acquisition: All new business is paid at an industry-leading 20% of the total contract value upfront. Account Growth (Upsell): Further growth within your acquired accounts is rewarded at 15% of the total contract value. Renewals: Contract renewals are paid at 5% of the total contract value. Sales Support, Training & Advanced Tech Stack The IT MSP ensures its BDM team is equipped with top of the line sales technology and unparalleled support to facilitate your success: Lead Generation Support: Benefit from a dedicated internal Telesales Team providing a consistent flow of qualified leads and pre-booked appointments. Premium Tech Stack: You will utilise professional outreach and data tools including LinkedIn Sales Navigator and Lusha. All pipeline activity and forecasting are managed through Salesforce CRM. Product Expertise & Training: Achieve expert status with full product training provided by the MSP s internal management and external vendors, covering core IT categories like Cloud, Cybersecurity, Networking, and End-User Computing. Key Outcomes You Must Deliver 1. Driving Significant New Business GP Growth Target: For the first 3 months you have no revenue target and will be onboarded and focus on training and building pipeline. After 3 months the target will scale to focus on driving new business. High-Tempo Activity: Consistent performance is mandatory: systematically book 14 and attend 10 new business meetings per month. Pipeline Management: Build a robust, reliable new business pipeline and accurately forecast opportunities weekly to management. 2. Strategic Mid-Market Acquisition Focus Target Audience: Strategically focus all sales efforts on companies with 150 to 500 staff the core mid-market segment. Expert Sales: Expertly recognise and close complex IT project opportunities through effective stakeholder engagement (up to CEO level). Candidate Profile: Ideal candidates will have proven experience managing mid-market IT accounts previously generating £6,000+ GP per month. Core Competencies & Skills Required We are seeking individuals who demonstrate: Exceptional Drive: A highly motivated IT Sales professional with a strong desire to win and exceed targets. Business Acumen: Proven ability to build and carry over strong client relationships. Sales Confidence: High confidence essential for lead generation, presentation, and complex contract negotiation. Technical Literacy: Interest and experience selling a wide variety of business IT solutions. Strategic Thinking: The confidence and foresight to target large, high-potential mid-market accounts. Next Steps: Apply Now for this IT Business Development Role If you are a high-performing IT Sales Executive or Business Development Manager driven by new client acquisition within the (Apply online only) staff market segment and excited by the prospect of an industry-leading 20% commission structure based in Hemel Hempstead, we encourage you to apply immediately as we fill these five crucial roles for our client.

If you ve mastered PMO leadership in your current role, this is your opportunity to shape and scale a delivery function during a major growth phase at an organisation that has been a trusted technology partner to world-renowned international organisations for over 30 years. As a Microsoft Gold Partner with eleven gold competencies, Tier 1 Microsoft CSP status, and ISO27001 & ISO9001 accreditations, we have built an enviable reputation for delivering exceptional digital transformation and managed services to some of the world s most discerning clients. In this pivotal role you ll lead transformation, embed governance, and drive commercial performance of the PMO function, in an environment that values precision and innovation. This role will suit an experienced Head of Project Management with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers. As the PMO leader for our Core Projects team, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour. The Role at a Glance: Head of Project Management (Core Projects) Central London Based 3 Days Per Week / Hybrid Market Competitive Salary Plus 10% Performance Bonus & Company Comprehensive Benefits Package Type: Full-Time Permanent Expertise: Managed IT Support / Outsourced IT Services. Managed Cybersecurity / Security Services. Microsoft / Cloud Expertise. Application Development & Maintenance / Integration. IT Strategy, Consulting & Transformational Projects. Sector / Domain Expertise (financial services, legal, private equity / venture capital) Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Reporting & Reports: Reporting to COO. 3 Direct Reports who coordinate 20 engineers who deliver the projects. Your Skills & Experience: Established PMO leader in an MSP environment (Microsoft expertise essential). Proven experience in leading, transforming and scaling project delivery functions. Strong people-leader, commercial acumen and delivery discipline. Certifications: PMP, PRINCE2, MSP, Agile/Scrum. Champion client success through strong stakeholder engagement. About Us: For over 30 years, this IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demands on the Professional Services function have increased. As a result, the organisation is now seeking an experienced Head of PMO to lead and provide strategic direction for its project delivery function. The Pinnacle in MSP Services: This is not just another PMO role. It s a strategic leadership opportunity to architect, scale, and embed project excellence across a business operating at the very top of its game. You ll lead the transformation of our project management capability with vigour, managing a close-knit team delivering fast-turnaround, high-volume (and often complex) Microsoft-centric projects. You ll bring the operational rigour, commercial acumen, and delivery vision to ensure every engagement drives client value, profitability, and innovation. What You ll Do: You ll be a visible, influential leader with the gravitas to inspire confidence, motivate, drive change, and build a high-performing PMO team. You ll set a clear vision, instil accountability, and create a culture of excellence coaching and motivating your team to deliver at pace and with purpose, fully aligned to strategic goals. You ll lead transformation through the design and continual improvement of scalable, disciplined delivery frameworks that combine structure with agility. As the driving force behind risk management and change control, you ll chair the Change Advisory Board, safeguard delivery and profitability, and ensure project governance evolves in step with business growth. Your leadership will extend beyond your team - building trust and alignment with customers and senior stakeholders to deliver transparency, collaboration, and exceptional outcomes. You ll establish clear communication channels, ensuring informed decision-making at every level, and take ownership of resource planning to maintain capability and performance. Finally, you ll bring commercial acumen and data-driven insight to the role, tracking performance through KPIs and dashboards, overseeing financial governance, and driving continuous improvement to maximise value, resilience, and long-term success. Expertise: • Relevant certifications, such as PMP, PRINCE2, MSP, Agile/Scrum • Hands-on experience managing project delivery of medium-size Microsoft cloud projects within an IT MSP • Strategic capability to define PMO vision and implement governance frameworks • Strong risk management and compliance awareness in MSP environments • Track record of driving continuous improvement and embedding agile practices • Proven ability to scale and evolve complex project delivery teams • Commercially astute with deep knowledge of project financial governance (budgeting, scope control, forecasting) • Evidence of strong people leadership, staff development and performance management • Expert stakeholder engagement and influence at executive level • Proficiency in PMO tools and Microsoft cloud technologies About You: • Professional demeanour, influential at C-level • Confident and visible leader with ability to inspire staff at all levels • High levels of empathy with ability to build and maintain effective relationships • Strategic thinker with the ability to execute operationally • Excellent communicator with ability to build rapport and trust with customers and their staff • A proactive, can-do attitude and sense of urgency • High ethical standards and integrity • Resilient with ability to learn and bounce back from challenging situations What s In It For You: • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance days Why Join Now? We are on the cusp of a transformative growth journey - combining three decades of client trust with the energy of a start-up innovator. You ll be joining a business that is scaling rapidly, delivering high-volume, mission-critical and complex Microsoft-centric projects. This is your opportunity to define what project management excellence looks like within one of the UK s most premium, forward-thinking managed service providers. Join the team. Help build the future of white-glove technology delivery. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

3rd Line I.T Support Engineer required for an IT support & solutions company based in Waterlooville. The ideal candidate will be based locally and have experience with MSP, Microsoft 365, Azure and 3rd line support. This role is based fully on site. 3rd Line I.T Support Engineer Job Overview Team Leadership & Collaboration - Work closely with the team, leading by example and fostering a culture of shared learning and improvement. 3rd Line Support - Resolve complex IT issues across networking, servers, cloud, and security. Proactive IT Management - Maintain and improve IT systems. Projects & Migrations - Implement IT projects including cloud migrations and security enhancements. Cyber Security Best Practices - Ensure compliance and security standards. 3rd Line I.T Support Engineer Job Requirements 3rd line support experience A true team player - Someone that works best when surrounded by like-minded people and thrives in a collaborative environment MSP experience is essential Networking Knowledge - Focus on Ubiquiti Unifi & Mikrotik. Windows Server Expertise - AD, DNS, DHCP, Group Policy, Hyper-V/VMware. Microsoft 365 & Azure - Administration, migrations, security best practices. Linux experience - Strong troubleshooting skills. PSA & RMM experience - NinjaOne, ConnectWise, or similar. Cyber Security Awareness - Patching, MFA, endpoint protection. 3rd Line I.T Support Engineer Salary & Benefits Salary- 40,000- 45,000 (dependent on experience) 20 days holiday Christmas bonus and yearly salary review On-site parking Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Transform IT challenges into solutions with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with project work either on client sites or remotely. What We're Looking For We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support. Key Responsibilities: Technical Support Excellence Deliver comprehensive 1st line support via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities with commitment to inclusive working practices What Cloudworks Offers: Competitive Package: Annual salary up to £30,000 plus discretionary bonus Professional Development: Industry-recognised training and certifications (fully sponsored) Inclusive working environment Comprehensive benefits package Work-Life Balance: 28 days annual leave including bank holidays Additional holiday entitlement with service length Company Pension Scheme Ride to Work scheme Birthday leave day And much more to support your career growth! ** NO AGENCIES PLEASE **

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Azure Cloud & Virtual Desktops Microsoft Sentinel Microsoft Defender for Cloud Privileged Identity Management Microsoft Defender for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools and Teams meetings. Working Arrangements Hybrid working model: 3-4 days remote, 1 day in the office. All necessary equipment for home working will be provided. Shift pattern includes: Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (paid overtime). Candidate Profile The ideal candidate will: Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience: Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Understanding of IT security practices and tools (e.g., Antivirus, Email Filtering, Web Filtering). Required Experience Previous experience within a 3rd Line Role is extremely desirable Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 year Microsoft 365 administration: 3 years Active Microsoft Azure, 365 & Windows Server certifications are preferred. Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Graduate Network Engineer Hybrid role - 2 days per week on site, 3 days WFH This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients. The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team. As part of an experienced and collaborative technical team, you will gain hands-on exposure to real-world networking environments, troubleshooting issues and developing a broad technical skill set. This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles. Key Responsibilities: Provide high-quality IT and network support to clients, ensuring service levels are met Troubleshoot and resolve incidents, escalating where required Maintain and update internal technical documentation Continuously build your knowledge across networking, cloud services, and IT systems Work closely with senior engineers to gain mentorship and experience in enterprise environments Requirements: A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.) A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls) Strong communication skills and a passion for developing a technical career Salary & Benefits 30,000 - 36,000 DOE (inclusive of shift alowance) Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles Working Hours: Mon-Thu 9am-5:30pm, Fri 9am-3:30pm Alternative shift option: 2 days, 2 nights, 4 days off (7am-7pm / 7pm-7am), with 1 day per week onsite (rest WFH) plus 20% shift allowance.

Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.

Technical Consultant - Unified Comms & Connectivity - Theale, Berkshire - up to 50k doe We are seeking a solutions-focused Technical Consultant with solid experience in Unified Communications, VoIP, and networking? Want to work with leading technology partners and take a key role in both pre-sales and post-sales activity? A specialist distributor in IP-based communications and connectivity solutions is growing fast and looking to add a talented Technical Consultant to their team. If you thrive in a hands-on, customer-facing role and enjoy blending technical problem-solving with commercial awareness then please apply. Responsibilities for the Technical Consultant: Pre-sales support, working closely with the sales team to deliver solution designs, demos and technical insight for resellers, MSPs and integrators. Dealing with post implementation 2nd-line support resolving issues across UC systems, firewalls, switching, Wi-Fi, and broadband connectivity. Deliver structured internal and partner training, lead webinars and contribute to open days and trade events. Maintain strong relationships with vendors, stay on top of evolving tech portfolios, and support product lifecycle management. Create technical documentation, knowledge base articles and support materials. Experience of the Technical Consultant: Strong technical background in VoIP, SIP, UC platforms, IP-PBX, DECT, and networking fundamentals. The ability to confidently deliver presentations, demos and training sessions both in person and online. Knowledge of DSL, VPNs, firewalls, VLANs, and switches. A background in supporting resellers, MSPs, or telecoms environments is highly desirable. A valid UK driving licence and unrestricted right to work in the UK. If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

M365 Technical Engineer - M icrosoft 365, Office 365, Teams, Power Platform Surrey/Hybrid 40-45k Base + Bonus + Great Benefits Our firmly established, award-winning and highly regarded MSP client requires two M365 Technical Engineers with strong knowledge in supporting the entire M365 suite. This amazing company has doubled in size in the last 2 years and the growth trend is set to continue over the next 3-5 years. Currently supporting the 2nd Line, they are looking for this role to progress to a 3rd Line position in the next 12-24 months depending on experience. This presents an amazing growth and development opportunity for the right candidate. As an M365 Technical Engineer, you will: Provide 2nd line application support on M365/O365 technologies which include Exchange, SharePoint Online (and OneDrive for Business), Teams, Power Platform, Microsoft Dynamics, to Bytes Microsoft cloud customers Manage day-to-day prioritisation and management of open support requests working from the Service Desk tool Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue Escalate unresolved issues to appropriate internal teams or managers To be successful in this role, you will have the following qualifications, experience, and traits: Exchange online including management in PowerShell Scripting Compliance Centre, which includes having knowledge of Retention Policy, Tagging, DLP, etc. SharePoint administration M365 Licenses Configuration and understanding the difference. Understanding PowerBi Platform Office 365 Admin Management - Understand how to control, Manage, etc. The successful Cloud Consultant can expect a negotiable package circa 40-45k with bonuses and an additional and overly generous benefits package. The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and APAC.

Category Manager - Recruitment Acquisition London - with flexibility An overview of the role Working in the global procurement team with a focus on the UK Capgemini business, this exciting role sits across all business units across the UK, reporting into the head of external resource and services procurement. The team manage the vast majority of non-IT spend across the UK supporting UK management but report completely globally in structure. This role will be working extensively across the business, managing all elements of contingent and permanent hiring across the UK business, in addition to training. Procurement operate at a high-profile level in the business and the main stakeholders will be Directors and above. The work The role will focus on the full end to end management and accountability of an outsourced MSP Solution, and supporting HR/Recruitment with Permanent Hiring via an outsourced RPO in addition to Executive Recruitment, Early Careers and Training. The right person will have strong stakeholder management skills due to the executive colleagues leading in these areas and be the first point of contact for any queries from across the business. They will be working across HR, delivery, resourcing, and training, responsible for ensuring the services are best in class and support the business to hire c. 2000 resources per year in a very competitive IT recruitment market. The role manages circa £150M in spend across a large supplier base. This is a complex and fast paced role, that will be incredibly rewarding for the right person! Why this role? What you'll do Working across senior stakeholders to understand needs and develop a range of category strategies to drive innovation and value for Capgemini. Exploring the next generation of Total Talent Solutions to ensure Capgemini are at the forefront of change and support the business to generate revenue. Ensuring all high value procurement is managed strategically from RFx utilisation, make vs buy decisions to supplier management and solution optimisation. Working alongside Procurement colleagues to ensure efficiencies are maintained across categories. Ensure a clear and fit for purpose supply chain, through selection and rationalisation. Develop a clear and regular pattern of supplier relationship management to drive day to day business efficiency and a culture of continuous improvement. Ensure the business understand the value you and the procurement function bring by being a true specialist in your category. Why you? What you'll bring Strong experience in HR/Resourcing procurement. Working with outsourced recruitment providers (MSP/RPO) is preferred. Strong stakeholder management and negotiating skills Solid background in large complex matrix multi-national companies, with employee management experience. Preferred working in a fast-paced service sector B2B business Motivation, ambition, and drive to succeed Why us? While we're a global consultancy, we're made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment. Work Life Harmony We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. Diversity Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Discover more about what Capgemini can offer you. Visit: and

The role of the Principal Technical Consultant (Networking) with in this MSP is to be the most senior technical resource to consult, design, plan and implement highly complex technical networking projects to an extremely high standard. To work closely with the other technical teams, and to act as a mentor in their chosen fields. To inspire others with their enthusiasm and drive particularly pertaining to their core areas of technology. The Principal Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation, which must always be produced to a very high standard. Be a focal point for the team completing peer reviews regularly and ensuring very high standards across the team. Must be eligible for Security Clearance. Work from home / hybrid working options available. Certifications: Essential CCIE (Enterprise Infrastructure or Data Center preferred), One or more CCNP (Enterprise, Data Center, Security, or Collaboration preferred). Fortinet NSE4 or greater. Desirable Meraki Solutions Specialist. VMware VCP-NV (2020); VCAP-NV(Deploy) (2020). AWS and Azure associate-level accreditations. Experience & Skills: - Proven track record with: Cisco Networking and Switching / ACI / SDA / DNAC / Meraki Networking & Switching / HPE Aruba / Nexus Family range (configuration & troubleshooting) / Security with Cisco ISE, ASA, and Firepower. - Demonstrable exposure to NSX design and implementation and Cloud security with thorough understanding in UCS/ Hyperflex. - Ideally worked with Checkpoint, Juniper and Palo Alto. - Technically lead from the front. - Actively attends internal meetings and encourages others to do the same. - Holds, maintains, and continues to develop industry - Recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. - Is able to continually demonstrate exceptional skills in time-management, planning, sales, and all types of communication - Has proven extensive commercial awareness, able to protect the interests the company in all aspects of professional services delivery. - Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software, and solutions, as well as extensive expert-level technical experience in one or more relevant fields. - Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. - Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Salary £80K to £110K plus 10% bonus paid quarterly plus benefits.

Role: Azure Infrastructure Engineer Location: City Of London Salary: £50,000 - £70,000 We are recruiting for a very exciting opportunity for an Infrastructure Cloud Engineer. Please Apply IMMEDIATELY to be considered! The Company: MSP based with offices across the UK (this role will be based in London) Currently at a very exciting time, experiencing large, organic growth and going from strength to strength They provide full IT solutions from cloud services and migrations to full software and hardware solutions - and everything in between! Looking for a talented Azure Specialist to help make their growth dreams a reality! The Role: Infrastructure Cloud Engineer Designing and implementing cloud-first IT solutions to client's specifications Capturing client requirements and recommending appropriate technical solutions Planning project delivery and implementing the proposed technical solution Providing useful technical insight during client meetings alongside account managers Proficiently hosting customer workshops and training sessions for groups of stakeholders and end users Auditing existing client infrastructures, making recommendations for improvement and ensuring a smooth transition of solutions into service Supporting clients post-delivery of their projects Your Tech Experience Should Include: Migrating M365, including Exchange Online (OneDrive, SharePoint, Teams, Flow, Planner, Delve etc) Microsoft Azure and migration paths to IaaS solutions PaaS solutions experience would be a bonus Windows Sever 2008 through 2019 Implementing Active Directory and migration of DHCP, DNS etc Exchange Server Implementing Hyper-V or VMware Backup technologies (Veeam ideally) Deploying routers/firewalls (WatchGuard & SonicWall ideally) Networking configuration (VLAN's, static routes) Does this sound like the right fit for you and your experience? If so, please don't hesitate to apply - you will be considered as soon as you do! server - windows - 365 - onedrive - sharepoint - teams - microsoft - virtualisation - vmware - hyper - veeam - antivirus - firewall - networking - network - patching - hardware - software In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact

Job Title: Field Infrastructure Project Engineer Location: Leeds Salary: £38,000 to £40,000 plus Car Benefits: Pension, Bonus Excellent opportunity to join a well-respected, specialist IT Services company based in smart offices in Leeds with a highly successful UK presence and a reputation for an excellent quality of service. This is one of the only MSP's that I have come across that really wants you to develop - they will pay for you to take qualifications and will then reward you with a pay rise when you qualify! The Role The Client Facing Field Infrastructure Engineer is responsible for all on site service and support needs for their customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. You will will also carry out Project work. Key Experience Required You will already have experience in a client facing technical role with string experience in networking, including routers, switches and firewalls as well as MS Server, Terminal Services and VMWare. You will have designed and delivered infrastructure and networking projects previously. As this is a field based role you must be able to drive. A car will be provided as part of the package. You will be looking for a challenge and an opportunity to develop your technical skills, qualifications and your career with a forward thinking company that are continuing to expand. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.