Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Role: IT Network & Cyber Security Manager
Location: Ashton-under-Lyne
Salary: £56,411 - £61,158 per annum
Benefits: Car Allowance, Pension, Occupational Sick Pay, BHSF Health Membership
About the Role:
We are seeking an experienced and motivated IT Network & Cyber Security Manager, who will take a proactive approach to safeguarding information assets, managing risks, leading incident response, and driving continual improvement of the Group’s cyber security and network posture.
You will collaborate with internal stakeholders, executive leaders, and third-party suppliers to deliver secure, scalable, and compliant technology services.
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.
The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why Join Jigsaw?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If this sounds like the perfect job for you then don’t hesitate to apply now!
08/12/2025
Full time
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Role: IT Network & Cyber Security Manager
Location: Ashton-under-Lyne
Salary: £56,411 - £61,158 per annum
Benefits: Car Allowance, Pension, Occupational Sick Pay, BHSF Health Membership
About the Role:
We are seeking an experienced and motivated IT Network & Cyber Security Manager, who will take a proactive approach to safeguarding information assets, managing risks, leading incident response, and driving continual improvement of the Group’s cyber security and network posture.
You will collaborate with internal stakeholders, executive leaders, and third-party suppliers to deliver secure, scalable, and compliant technology services.
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.
The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why Join Jigsaw?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If this sounds like the perfect job for you then don’t hesitate to apply now!
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication. You will also play a key role in governance-providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you'll do: Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL's Policies and Standards. Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements. Maintain quality assurance through structured governance approach including reporting and oversight. Identify learning opportunities proposing recommendations back to the business. Act as the central conduit for incident-related communication across MBNL teams and client activities - providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance. Support harmonisation of incident and issue management into a unified front-door process. Provide insights and trend analysis to strengthen governance, reporting, and decision-making. Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives. Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions. Where needed oversee MBNL's internal response to major and critical health and safety incidents as the designated Incident Controller. Support MBNL Business Continuity planning, testing and invocation activities as needed. What you'll bring: Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services. Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting. Outstanding Problem Solving : Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions. Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements. Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively. Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence. Balanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes. Nice to Have: Experience managing remotely located, cross-functional teams. Strong safety, quality, and compliance knowledge of mobile or fixed network technologies. Experience working in or with a joint venture organisation. Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
12/12/2025
Contractor
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication. You will also play a key role in governance-providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you'll do: Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL's Policies and Standards. Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements. Maintain quality assurance through structured governance approach including reporting and oversight. Identify learning opportunities proposing recommendations back to the business. Act as the central conduit for incident-related communication across MBNL teams and client activities - providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance. Support harmonisation of incident and issue management into a unified front-door process. Provide insights and trend analysis to strengthen governance, reporting, and decision-making. Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives. Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions. Where needed oversee MBNL's internal response to major and critical health and safety incidents as the designated Incident Controller. Support MBNL Business Continuity planning, testing and invocation activities as needed. What you'll bring: Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services. Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting. Outstanding Problem Solving : Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions. Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements. Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively. Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence. Balanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes. Nice to Have: Experience managing remotely located, cross-functional teams. Strong safety, quality, and compliance knowledge of mobile or fixed network technologies. Experience working in or with a joint venture organisation. Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
09/12/2025
Full time
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Role: IT Information Security Manager £60,000 - £65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (eg, NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
09/12/2025
Full time
Role: IT Information Security Manager £60,000 - £65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (eg, NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
09/12/2025
Full time
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Role Summary As the ITSM / Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset lifecycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have / Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner / service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
09/12/2025
Contractor
Role Summary As the ITSM / Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset lifecycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have / Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner / service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
CANDIDATES REQUIRE CURRENT, ACTIVE SC CLEARNACE FOR THIS ROLE - PEASE APPLY ACCORDINGLY Role Purpose The role requires an experienced technical professional to support, enhance, and secure complex enterprise systems and networks. Working as a senior systems administrator, the postholder will ensure the stability, resilience, and continuous improvement of both on-premises and cloud-based infrastructure services. Key Responsibilities Serve as a senior team member within systems administration, providing leadership, technical guidance, and hands-on support across critical infrastructure services. Administer and maintain core technical systems including Firewalls, load balancers, VPN solutions, wireless networks, LAN infrastructure, and associated security technologies. Manage virtualisation platforms such as Hyper-V and Virtual Machine Manager, including configuration, performance optimisation, and life cycle management of virtual machines. Support backup, recovery, and business continuity processes using Veeam. Deliver robust infrastructure engineering services across hybrid environments, supporting on-premises systems and cloud platforms such as Azure, AWS, and Google Cloud. Administer cloud services including Azure cloud resources, Microsoft 365 (Teams, Exchange, SharePoint, etc.), and associated identity and security configurations. Maintain and enhance enterprise monitoring solutions, including SolarWinds, to ensure proactive issue detection and service optimisation. Support and manage Citrix environments, contributing to application delivery, performance tuning, and secure remote access capabilities. Perform advanced administration of Active Directory, including group policies, identity life cycle management, and domain services. Conduct Firewall administration tasks such as rule optimisation, policy configuration, troubleshooting, patching, and logging/analysis. Provide expertise in deploying, configuring, and maintaining Fortinet products within the network and security landscape. Work with cross-functional teams to support incident response, problem resolution, and continuous service improvement. Produce and maintain clear technical documentation, operational procedures, and configuration standards. Essential Experience & Skills Significant, proven experience operating as a senior systems administrator or technical leader in complex IT environments. Strong infrastructure engineering background with hands-on experience across Firewalls, load balancers, VPNs, wireless networks, and LAN technologies. Expertise with Hyper-V, Virtual Machine Manager, and virtualised infrastructure administration. Experience with Veeam for backup, restore, and continuity operations. Proficiency with Azure, AWS, Google Cloud, and wider cloud administration. Strong administration capabilities across Microsoft 365, including Teams, Exchange, and related services. Experience using SolarWinds or similar monitoring tools. Administration and support experience of Citrix environments. Advanced skills in Active Directory management and configuration. Experience working with Fortinet technologies, including deployment, management, and troubleshooting. Strong analytical, problem-solving, and stakeholder communication skills.
08/12/2025
Contractor
CANDIDATES REQUIRE CURRENT, ACTIVE SC CLEARNACE FOR THIS ROLE - PEASE APPLY ACCORDINGLY Role Purpose The role requires an experienced technical professional to support, enhance, and secure complex enterprise systems and networks. Working as a senior systems administrator, the postholder will ensure the stability, resilience, and continuous improvement of both on-premises and cloud-based infrastructure services. Key Responsibilities Serve as a senior team member within systems administration, providing leadership, technical guidance, and hands-on support across critical infrastructure services. Administer and maintain core technical systems including Firewalls, load balancers, VPN solutions, wireless networks, LAN infrastructure, and associated security technologies. Manage virtualisation platforms such as Hyper-V and Virtual Machine Manager, including configuration, performance optimisation, and life cycle management of virtual machines. Support backup, recovery, and business continuity processes using Veeam. Deliver robust infrastructure engineering services across hybrid environments, supporting on-premises systems and cloud platforms such as Azure, AWS, and Google Cloud. Administer cloud services including Azure cloud resources, Microsoft 365 (Teams, Exchange, SharePoint, etc.), and associated identity and security configurations. Maintain and enhance enterprise monitoring solutions, including SolarWinds, to ensure proactive issue detection and service optimisation. Support and manage Citrix environments, contributing to application delivery, performance tuning, and secure remote access capabilities. Perform advanced administration of Active Directory, including group policies, identity life cycle management, and domain services. Conduct Firewall administration tasks such as rule optimisation, policy configuration, troubleshooting, patching, and logging/analysis. Provide expertise in deploying, configuring, and maintaining Fortinet products within the network and security landscape. Work with cross-functional teams to support incident response, problem resolution, and continuous service improvement. Produce and maintain clear technical documentation, operational procedures, and configuration standards. Essential Experience & Skills Significant, proven experience operating as a senior systems administrator or technical leader in complex IT environments. Strong infrastructure engineering background with hands-on experience across Firewalls, load balancers, VPNs, wireless networks, and LAN technologies. Expertise with Hyper-V, Virtual Machine Manager, and virtualised infrastructure administration. Experience with Veeam for backup, restore, and continuity operations. Proficiency with Azure, AWS, Google Cloud, and wider cloud administration. Strong administration capabilities across Microsoft 365, including Teams, Exchange, and related services. Experience using SolarWinds or similar monitoring tools. Administration and support experience of Citrix environments. Advanced skills in Active Directory management and configuration. Experience working with Fortinet technologies, including deployment, management, and troubleshooting. Strong analytical, problem-solving, and stakeholder communication skills.
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
Job Specification Maritime Operations Officer (MOO) At Carbon60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance. The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea. Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security. Responsibilities As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders. Maritime Data Management: Collect, input, update, clean and maintain data from various sources in systems/databases. Perform regular data inspections, ensuring accuracy, completeness, and proper format. Collate and maintain maritime data to develop the 'White Shipping' picture. Communication and Coordination: Act as the initial contact for merchant vessels in designated transit areas. Handle emergency calls and liaise with vessels and maritime authorities. Maintain communication with customers, monitor chat and communication channels. Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary. Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements. Technical Support and Data Security Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance. Troubleshoot issues related to data management tools or Information Systems (IS). Report any equipment degradation to the UKMTO SMOO. Ensure data is stored securely and access is restricted to authorised personnel. Follow organisational policies on data privacy and confidentiality. Person Specification Essential: A proactive attitude and inquisitive nature, with a record of accomplishment of problem-solving and meeting targets. Effective communication and interpersonal skills. An ability to follow laid down procedures and work calmly under pressure Level 2 Maths and English, or equivalent. Ability to work independently and as part of a team. Ability to manage multiple tasks simultaneously, prioritising urgent matters. The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status. Desirable: Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan). Strong analytical and problem-solving skills. Strong organisational skills and multitasking ability. Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies. Capable of adjusting to changing scenarios and unexpected developments. Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS. High accuracy in logging and maintaining information for effective communication and record-keeping. Understanding of data security and privacy protocols. Working Hours The MOO will work in a 24/7 operations room environment, working a block of 12-hour shifts from (Apply online only) in accordance with the set rota. Shifts will run on a 4/5 day cycle including days and nights. This position offers 33 days holiday, 21 days of this holiday will be preset in line with the rota. The remainder you will be able to book in line with personal preference at the managers' discretion (12 days). Role specifics Start date - ASAP Contract type - Permanent Base Location - Portsdown Technology Park, Portsmouth Supervision and Conditions Line management for the MOO's will sit with the Operations Centre Team Leader (OCTL). Day-to-day tasking and supervision will be carried out by the Senior Maritime Operations Officer (SMOO). The role will require flexibility in work hours, including nights, weekends, and public holidays as needed. Benefits Flexible benefits Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme. Managing your Workplace Savings Understanding your Total Reward Travel Insurance Dental Insurance Healthcare Cash Plan Health Assessments Critical Illness Insurance (Self and Partner) Private Medical Insurance Discount Dining Give As You Earn (charitable giving) Electric Vehicle Scheme - more information on this to be available soon Core Benefits Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment. Pension Company-funded Life Assurance Lifestyle Benefits Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement. Employee Assistance Programme (EAP) - an extensive Employee Assistance Programme, often referred to as our EAP, available to all employees - and your family members, including children over the age of 16. It offers tools for coping with issues relating to stress & anxiety, relationships, alcohol & drugs, gambling, child and family support, and health. Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too! If you have any questions or would like to learn more about the above position, please do not hesitate to reach out. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Full time
Job Specification Maritime Operations Officer (MOO) At Carbon60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance. The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea. Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security. Responsibilities As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders. Maritime Data Management: Collect, input, update, clean and maintain data from various sources in systems/databases. Perform regular data inspections, ensuring accuracy, completeness, and proper format. Collate and maintain maritime data to develop the 'White Shipping' picture. Communication and Coordination: Act as the initial contact for merchant vessels in designated transit areas. Handle emergency calls and liaise with vessels and maritime authorities. Maintain communication with customers, monitor chat and communication channels. Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary. Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements. Technical Support and Data Security Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance. Troubleshoot issues related to data management tools or Information Systems (IS). Report any equipment degradation to the UKMTO SMOO. Ensure data is stored securely and access is restricted to authorised personnel. Follow organisational policies on data privacy and confidentiality. Person Specification Essential: A proactive attitude and inquisitive nature, with a record of accomplishment of problem-solving and meeting targets. Effective communication and interpersonal skills. An ability to follow laid down procedures and work calmly under pressure Level 2 Maths and English, or equivalent. Ability to work independently and as part of a team. Ability to manage multiple tasks simultaneously, prioritising urgent matters. The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status. Desirable: Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan). Strong analytical and problem-solving skills. Strong organisational skills and multitasking ability. Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies. Capable of adjusting to changing scenarios and unexpected developments. Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS. High accuracy in logging and maintaining information for effective communication and record-keeping. Understanding of data security and privacy protocols. Working Hours The MOO will work in a 24/7 operations room environment, working a block of 12-hour shifts from (Apply online only) in accordance with the set rota. Shifts will run on a 4/5 day cycle including days and nights. This position offers 33 days holiday, 21 days of this holiday will be preset in line with the rota. The remainder you will be able to book in line with personal preference at the managers' discretion (12 days). Role specifics Start date - ASAP Contract type - Permanent Base Location - Portsdown Technology Park, Portsmouth Supervision and Conditions Line management for the MOO's will sit with the Operations Centre Team Leader (OCTL). Day-to-day tasking and supervision will be carried out by the Senior Maritime Operations Officer (SMOO). The role will require flexibility in work hours, including nights, weekends, and public holidays as needed. Benefits Flexible benefits Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme. Managing your Workplace Savings Understanding your Total Reward Travel Insurance Dental Insurance Healthcare Cash Plan Health Assessments Critical Illness Insurance (Self and Partner) Private Medical Insurance Discount Dining Give As You Earn (charitable giving) Electric Vehicle Scheme - more information on this to be available soon Core Benefits Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment. Pension Company-funded Life Assurance Lifestyle Benefits Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement. Employee Assistance Programme (EAP) - an extensive Employee Assistance Programme, often referred to as our EAP, available to all employees - and your family members, including children over the age of 16. It offers tools for coping with issues relating to stress & anxiety, relationships, alcohol & drugs, gambling, child and family support, and health. Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too! If you have any questions or would like to learn more about the above position, please do not hesitate to reach out. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of training or learning activities. Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company deeply rooted in history yet focused on the future creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. What We Offer: Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Rewards: Discretionary annual bonus, health cash plan, life insurance. Benefits: Exclusive shopping discounts, contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
02/12/2025
Full time
We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of training or learning activities. Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company deeply rooted in history yet focused on the future creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. What We Offer: Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Rewards: Discretionary annual bonus, health cash plan, life insurance. Benefits: Exclusive shopping discounts, contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
01/12/2025
Full time
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
01/12/2025
Full time
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits
28/11/2025
Full time
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits
Hayley Dexis has an exciting opportunity available for a driven Infrastructure Engineer - Cyber Security Engineer to support the busy team at our headquarters in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Cyber Security Engineer role. We are seeking a dedicated Infrastructure Engineers focusing on Cyber Security to join our team. The successful candidate will be responsible for maintaining and protecting our organisation s digital infrastructure by identifying and remediating vulnerabilities and threats, implementing security measures, and monitoring network activity. Key responsibilities include: Monitor Networks and Systems: Continuously monitor the organisation s networks and systems for security breaches or intrusions. Threat Detection and Response: Detect and respond to threats or security incidents by analysing data from various incident reports and alerts. Security Audits: Perform regular audits to ensure that systems and networks are operating securely. Security Tools Implementation: Implement security tools to enhance network and system security. Penetration Testing: Work with 3rd Parties to conduct penetration testing to identify vulnerabilities in the system. Stay Updated: Stay updated on the latest intelligence, including hackers methodologies, to anticipate security breaches. Reporting: Prepare reports that document security breaches and the extent of the damage caused. Cyber Security Incident Response: Work with the IT Manager to maintain and update cyber incident response plans and procedures. Conduct Security Attack Simulations: Undertake security assessments such as Phishing attacks. Change Management: Participate in the change management process. Training: Train staff in security awareness and procedures. Working Arrangement & Hours: Monday to Friday, working 40 hours per week, with occasional on-call duties for security incidents. This is an on-site role based at our headquarters in Halesowen. What we re looking for in our Cyber Security Engineer: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience in IT Infrastructure including security. Proficiency in supporting Active Directory, server, network and security technologies such as firewalls, antivirus, and intrusion detection systems. Excellent analytical and problem-solving skills. Ability to work under pressure and handle multiple tasks simultaneously. Strong communication and interpersonal skills. What you ll get in return. From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 14th December Candidates who are shortlisted will be invited to complete online testing. Video interviews will be completed by our Talent Acquisition Partner. Face to face interviews will take place on site in Halesowen. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Infrastructure Engineer - Cyber Security - we'd love to hear from you!
28/11/2025
Full time
Hayley Dexis has an exciting opportunity available for a driven Infrastructure Engineer - Cyber Security Engineer to support the busy team at our headquarters in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Cyber Security Engineer role. We are seeking a dedicated Infrastructure Engineers focusing on Cyber Security to join our team. The successful candidate will be responsible for maintaining and protecting our organisation s digital infrastructure by identifying and remediating vulnerabilities and threats, implementing security measures, and monitoring network activity. Key responsibilities include: Monitor Networks and Systems: Continuously monitor the organisation s networks and systems for security breaches or intrusions. Threat Detection and Response: Detect and respond to threats or security incidents by analysing data from various incident reports and alerts. Security Audits: Perform regular audits to ensure that systems and networks are operating securely. Security Tools Implementation: Implement security tools to enhance network and system security. Penetration Testing: Work with 3rd Parties to conduct penetration testing to identify vulnerabilities in the system. Stay Updated: Stay updated on the latest intelligence, including hackers methodologies, to anticipate security breaches. Reporting: Prepare reports that document security breaches and the extent of the damage caused. Cyber Security Incident Response: Work with the IT Manager to maintain and update cyber incident response plans and procedures. Conduct Security Attack Simulations: Undertake security assessments such as Phishing attacks. Change Management: Participate in the change management process. Training: Train staff in security awareness and procedures. Working Arrangement & Hours: Monday to Friday, working 40 hours per week, with occasional on-call duties for security incidents. This is an on-site role based at our headquarters in Halesowen. What we re looking for in our Cyber Security Engineer: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience in IT Infrastructure including security. Proficiency in supporting Active Directory, server, network and security technologies such as firewalls, antivirus, and intrusion detection systems. Excellent analytical and problem-solving skills. Ability to work under pressure and handle multiple tasks simultaneously. Strong communication and interpersonal skills. What you ll get in return. From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 14th December Candidates who are shortlisted will be invited to complete online testing. Video interviews will be completed by our Talent Acquisition Partner. Face to face interviews will take place on site in Halesowen. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Infrastructure Engineer - Cyber Security - we'd love to hear from you!
InfoSec Manager - Edinburgh Hybrid - 80K plus 30% Bonus Lorien's longstanding client, an organisation with a great reputation in their domain with a healthy appreciation for how technology enables their staff and operations, is looking to hire a security-savvy professional with a passion for protecting sensitive data. Right now they're seeking an exceptional InfoSec/Information Security Manager to take the reins and lead their information security programme; safeguarding their clients, organisation data, and core systems. They're a great firm we've seen treat those we have already introduced into their teams very well, and offer a range of incentives (including a 30% bonus, flexible hybrid working arrangements, and a comprehensive host of other benefits including private healthcare, professional development and ongoing upskilling avenues, friendly people to work with and more), so take a look and apply if this looks like a great next step for your career: Key Responsibilities: Develop, execute, and maintain the overarching information security strategy/policies/relevant frameworks in adherence to ISO standards and other key regulations Oversee the firm's ISO 27001 accreditation and oversee regular risk assessments; taking ownership of the register and plans Draft and implement InfoSec metrics/key performance indicators/reporting (up to board level) to demonstrate security/control/initiative effectiveness Audit and improve the firm's security operations across the spectrum, including incident response and escalation/best coding and config practice/and so on Implement technical/strategic measures to protect key data/confidential information such as encryption/preventing data loss/DR planning/scenario testing. Embed and oversee 3rd party & supply chain risk management processes/procedures as well as audits and external party assessments Draft up and execute initiatives such as security awareness initiatives Qualifications and Experience: Strong track record in the Information Security domain within regulated work settings Strong knowledge of relevant information security laws/regulations/standards such as ISO 27001, GDPR, Data Protection Act, etc. Ideally a relevant degree and any professional certification/s (CISSP/CISM/Lead Implementer/Auditor or equivalent) Demonstrable background operating/maturing Information Security Management Systems in line with ISO standards, and leading external audits, certifications, and risk management/security awareness initiatives Ability to work with representatives at any level as well as external clients/auditors/partners If you're an experienced security professional who thrives on protecting sensitive data and enabling a secure, modern firm, we encourage you to apply for this exciting Information Security Manager opportunity. Don't miss out on this chance to make a significant impact within a dynamic and reputable organisation, and apply with your latest CV for immediate consideration. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
27/11/2025
Full time
InfoSec Manager - Edinburgh Hybrid - 80K plus 30% Bonus Lorien's longstanding client, an organisation with a great reputation in their domain with a healthy appreciation for how technology enables their staff and operations, is looking to hire a security-savvy professional with a passion for protecting sensitive data. Right now they're seeking an exceptional InfoSec/Information Security Manager to take the reins and lead their information security programme; safeguarding their clients, organisation data, and core systems. They're a great firm we've seen treat those we have already introduced into their teams very well, and offer a range of incentives (including a 30% bonus, flexible hybrid working arrangements, and a comprehensive host of other benefits including private healthcare, professional development and ongoing upskilling avenues, friendly people to work with and more), so take a look and apply if this looks like a great next step for your career: Key Responsibilities: Develop, execute, and maintain the overarching information security strategy/policies/relevant frameworks in adherence to ISO standards and other key regulations Oversee the firm's ISO 27001 accreditation and oversee regular risk assessments; taking ownership of the register and plans Draft and implement InfoSec metrics/key performance indicators/reporting (up to board level) to demonstrate security/control/initiative effectiveness Audit and improve the firm's security operations across the spectrum, including incident response and escalation/best coding and config practice/and so on Implement technical/strategic measures to protect key data/confidential information such as encryption/preventing data loss/DR planning/scenario testing. Embed and oversee 3rd party & supply chain risk management processes/procedures as well as audits and external party assessments Draft up and execute initiatives such as security awareness initiatives Qualifications and Experience: Strong track record in the Information Security domain within regulated work settings Strong knowledge of relevant information security laws/regulations/standards such as ISO 27001, GDPR, Data Protection Act, etc. Ideally a relevant degree and any professional certification/s (CISSP/CISM/Lead Implementer/Auditor or equivalent) Demonstrable background operating/maturing Information Security Management Systems in line with ISO standards, and leading external audits, certifications, and risk management/security awareness initiatives Ability to work with representatives at any level as well as external clients/auditors/partners If you're an experienced security professional who thrives on protecting sensitive data and enabling a secure, modern firm, we encourage you to apply for this exciting Information Security Manager opportunity. Don't miss out on this chance to make a significant impact within a dynamic and reputable organisation, and apply with your latest CV for immediate consideration. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
AWS Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months 500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer service orientation. Ability to work collaboratively and manage priorities effectively. Why Join Us? Opportunity to work with cutting-edge cloud technologies. Collaborative and supportive team environment. Career growth and professional development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
27/11/2025
Contractor
AWS Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months 500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills Strong communication and customer service orientation. Ability to work collaboratively and manage priorities effectively. Why Join Us? Opportunity to work with cutting-edge cloud technologies. Collaborative and supportive team environment. Career growth and professional development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
P2P Application Analyst Colchester/London Hybrid Up to £54,000 Please note this role will adhere to a rotational shift pattern VIQU are working with a leading organisation seeking an experienced P2P Application Analyst. The successful P2P Application Analyst will be key in providing advanced support and operational leadership for Procurement applications, ensuring smooth execution of both month-end activities and business-as-usual processes. You will work to play a pivotal role in optimising system performance, supporting projects, and driving continuous improvement within the Procurement function. Key Responsibilities of the P2P Application Analyst: Provide advanced support for SAP P2P applications, acting as the primary escalation point for critical incidents and service disruptions. Manage incidents, requests, and defects through to resolution, liaising with business users, technical teams, and external suppliers as required. Collaborate with stakeholders, SAP Technical teams, and Project Managers to ensure seamless support and delivery across all initiatives. Perform daily, monthly, and periodic system checks, optimising uptime and ensuring accurate financial postings during month-end and year-end close. Support governance, compliance, and audit requirements related to SAP P2P activities, including maintaining technical documentation and service catalogues. Drive operational excellence through root cause analysis, process improvements, and automation initiatives. Lead operational reviews, monitor team performance, workload distribution, and ensure quality of support. Represent the support team in project working groups, providing technical and application expertise. Experience Required of the P2P Application Analyst: Strong knowledge of SAP P2P and MM processes, particularly Purchasing and Inventory Management. Proven experience in a similar SAP P2P support role, ideally within a Service Desk environment following ITIL methodology. Good understanding of SAP FI/CO modules including Accounts Payable, New GL, Profit Centre and Cost Centre Accounting, Bank Accounting, and Reporting. Operational leadership experience, with the ability to lead, unify, and motivate a team. Excellent MS Excel skills and strong analytical/problem-solving capabilities. Ability to travel between office sites as required. Willingness to adhere to a rotational shift pattern ITIL operational background, publishing industry experience, or knowledge of royalty systems and accounting (desired). Experience with Biblio 3, Business Objects, ServiceNow, SAP Fiori, JIRA, or Transport Express (desired). Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment P2P Application Analyst Colchester/London Hybrid Up to £54,000
25/11/2025
Full time
P2P Application Analyst Colchester/London Hybrid Up to £54,000 Please note this role will adhere to a rotational shift pattern VIQU are working with a leading organisation seeking an experienced P2P Application Analyst. The successful P2P Application Analyst will be key in providing advanced support and operational leadership for Procurement applications, ensuring smooth execution of both month-end activities and business-as-usual processes. You will work to play a pivotal role in optimising system performance, supporting projects, and driving continuous improvement within the Procurement function. Key Responsibilities of the P2P Application Analyst: Provide advanced support for SAP P2P applications, acting as the primary escalation point for critical incidents and service disruptions. Manage incidents, requests, and defects through to resolution, liaising with business users, technical teams, and external suppliers as required. Collaborate with stakeholders, SAP Technical teams, and Project Managers to ensure seamless support and delivery across all initiatives. Perform daily, monthly, and periodic system checks, optimising uptime and ensuring accurate financial postings during month-end and year-end close. Support governance, compliance, and audit requirements related to SAP P2P activities, including maintaining technical documentation and service catalogues. Drive operational excellence through root cause analysis, process improvements, and automation initiatives. Lead operational reviews, monitor team performance, workload distribution, and ensure quality of support. Represent the support team in project working groups, providing technical and application expertise. Experience Required of the P2P Application Analyst: Strong knowledge of SAP P2P and MM processes, particularly Purchasing and Inventory Management. Proven experience in a similar SAP P2P support role, ideally within a Service Desk environment following ITIL methodology. Good understanding of SAP FI/CO modules including Accounts Payable, New GL, Profit Centre and Cost Centre Accounting, Bank Accounting, and Reporting. Operational leadership experience, with the ability to lead, unify, and motivate a team. Excellent MS Excel skills and strong analytical/problem-solving capabilities. Ability to travel between office sites as required. Willingness to adhere to a rotational shift pattern ITIL operational background, publishing industry experience, or knowledge of royalty systems and accounting (desired). Experience with Biblio 3, Business Objects, ServiceNow, SAP Fiori, JIRA, or Transport Express (desired). Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment P2P Application Analyst Colchester/London Hybrid Up to £54,000
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
21/11/2025
Full time
Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
20/11/2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
