Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
12/11/2025
Full time
Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/11/2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
10/09/2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Developer
Becoming a Junior Developer with Capita Education Software Solutions:
Working as a member of the ESS Business Systems Team will give you the unique opportunity to learn from senior members of our team about developing customisations and integrations with our Microsoft Dynamics 365 enterprise CRM system. This system is core to the operations and services to ESS customers and supports 6 different business units from marketing through to sales, billing and customer service. You will gain experience working with the latest technologies and platforms while working as a key member of the team on both project work and BAU support.
What you will do:
You will be working in a responsive and agile development team focused on continuous delivery of high quality software solutions in a highly collaborative environment. All aof your work will directly contribute to the delivery of the core internal systems that support our businesses, which are currently undergoing various transformational initiatives with an emphasis on the streamlining of our internal systems which you will help to achieve.
You will be part of a team of developers and business analysts responsible for the upkeep and delivery of the Microsoft Dynamics 365 platform to our businesses, and any services that integrate with it. You will be responsible for supporting the team in developing innovative software solutions, following industry best practice, throughout the project lifecycle.
Your experience will include:
* Experience of the Microsoft development stack, including ASP.NET, C#, Web API, JavaScript, Entity Framework.
* Experience of developing web applications hosted on the Windows Azure platform
* An understanding of relational database design with Microsoft SQL Server and SQL Azure including normalisation and stored procedure optimisation
* An understanding of software engineering best practices including unit testing and integration testing.
* The ability to innovate and solve complex problems
* Excellent written and verbal communication skills.
* Familiarisation with IIS deployments.
* Ability to solve complex problems.
* Awareness of software design principles and patterns.
About Capita Education Software Solutions
Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you’ll support the business in improving decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
| Become a Change Maker |
Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
29/10/2018
Developer
Becoming a Junior Developer with Capita Education Software Solutions:
Working as a member of the ESS Business Systems Team will give you the unique opportunity to learn from senior members of our team about developing customisations and integrations with our Microsoft Dynamics 365 enterprise CRM system. This system is core to the operations and services to ESS customers and supports 6 different business units from marketing through to sales, billing and customer service. You will gain experience working with the latest technologies and platforms while working as a key member of the team on both project work and BAU support.
What you will do:
You will be working in a responsive and agile development team focused on continuous delivery of high quality software solutions in a highly collaborative environment. All aof your work will directly contribute to the delivery of the core internal systems that support our businesses, which are currently undergoing various transformational initiatives with an emphasis on the streamlining of our internal systems which you will help to achieve.
You will be part of a team of developers and business analysts responsible for the upkeep and delivery of the Microsoft Dynamics 365 platform to our businesses, and any services that integrate with it. You will be responsible for supporting the team in developing innovative software solutions, following industry best practice, throughout the project lifecycle.
Your experience will include:
* Experience of the Microsoft development stack, including ASP.NET, C#, Web API, JavaScript, Entity Framework.
* Experience of developing web applications hosted on the Windows Azure platform
* An understanding of relational database design with Microsoft SQL Server and SQL Azure including normalisation and stored procedure optimisation
* An understanding of software engineering best practices including unit testing and integration testing.
* The ability to innovate and solve complex problems
* Excellent written and verbal communication skills.
* Familiarisation with IIS deployments.
* Ability to solve complex problems.
* Awareness of software design principles and patterns.
About Capita Education Software Solutions
Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you’ll support the business in improving decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
| Become a Change Maker |
Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
Wax Selection are currently recruiting for an exciting new position of Customer Insight Partner for our clients, a global biopharmaceutical company
An opportunity exists for a Customer Insight Partner to ensure the provision of cost effective product and therapy area market research and Brand Team insight generation.
Our clients are looking for someone with biosimilars experience.
Job Description
To ensure the provision of cost effective product and therapy area market research and Brand Team insight generation.
Market research and insight gathering is undertaken in order to improve understanding of brand team opportunity areas and issues, and recommend solutions to the brand team (for example, perception of our client’s products by customers, optimal pricing, impact of promotion against customers).
The role improves decision making by providing an independent voice that challenges the BT strategy and performance on the basis of objective use of market data and market research.
The scope of the position can cover all therapy areas in which our client has a current interest including new product development, all products and competitors.
Personally responsible for strategic and operational research, and brand team insights for specific brand teams.
The role Increases quality and impact of research, optimises research spend, and involves control of an agreed budget
Responsibilities
• Provide informed analysis on products, therapy areas, and competitors in terms of performance, uptake, related issues, promotion and to proactively recommend appropriate action to help optimize product performance.
The role is required to monitor product performance and more importantly answer the why question. This involves a high degree of product and therapy area knowledge.
• In consultation with Brand Team Leaders and Marketing Managers identify knowledge and information gaps which market research and brand team insight work can answer.
To determine the feasibility in terms of cost, timing and human resource of obtaining such information and when appropriate, personally initiate the research project.
• To organise and manage quality research programmes for products and therapy areas. This begins with a clear identification of the issues to be researched, research design, fieldwork, data analysis, report presentation and recommendations.
The role holder is expected to follow through the research, working with the project customer to-wards implementation
• To organise and manage brand team insights for products and therapy areas. This begins with identification of knowledge gaps, insight gathering project design, recruitment, brand team training, fieldwork, collation of outputs and insight workshop.
• To organize market research and brand team insights to inform the patient journey for products and therapy areas. Create and implement market research to underpin strategic development of brand strategy
• To provide and implement innovative research and customer insight techniques
• Extract, collate, analyse, interpret and forecast data as required for both existing products and potential new products
• Work with the Business Intelligence analyst and brand teams to develop key performance indicators.
• Develop product and competitor knowledge, awareness of the market environment and sales and marketing strategies and to enable higher quality research and interpretation.
• Creation and maintenance of a Central Business Intelligence resource/information library & identify opportunities to improve and simplify access to BI data and information
• Manages supplier relationships, identifies and evaluates new suppliers and negotiates to ensure maximum benefit and value for the company.
Education and Experience Requirements
• Knowledge - Knowledge of CRM, SFE tools and systems
• Knowledge of sales force measures and metrics as well as of the fundamental aspects of affiliate financial performance
• Knowledge of basic SFA (Salesforce Automation) processes and tools
• Intermediate use of MS office, especially Excel
• Understanding of brand planning cycle
• Good understanding of the organizational processes and procedures
• Experience - Experience in market research / business intelligence
• Experience in project management
• Experience in ETMS tools valued but not necessary
• Experience in presenting market data
Our clients look for candidates who are motivated and who thrive in an environment where all people and ideas are respected, valued and supported.
To discuss this position in detail or for any further information, please contact Wax Selection on (Apply online only).
This vacancy is being advertised on behalf of Wax Selection who are operating as an employment agency.
Due to the high volume of applications we receive, unfortunately we are unable to provide individual feedback at this stage. If you have not heard from us within 7 days, please assume your application has been unsuccessful on this occasion
02/05/2017
Wax Selection are currently recruiting for an exciting new position of Customer Insight Partner for our clients, a global biopharmaceutical company
An opportunity exists for a Customer Insight Partner to ensure the provision of cost effective product and therapy area market research and Brand Team insight generation.
Our clients are looking for someone with biosimilars experience.
Job Description
To ensure the provision of cost effective product and therapy area market research and Brand Team insight generation.
Market research and insight gathering is undertaken in order to improve understanding of brand team opportunity areas and issues, and recommend solutions to the brand team (for example, perception of our client’s products by customers, optimal pricing, impact of promotion against customers).
The role improves decision making by providing an independent voice that challenges the BT strategy and performance on the basis of objective use of market data and market research.
The scope of the position can cover all therapy areas in which our client has a current interest including new product development, all products and competitors.
Personally responsible for strategic and operational research, and brand team insights for specific brand teams.
The role Increases quality and impact of research, optimises research spend, and involves control of an agreed budget
Responsibilities
• Provide informed analysis on products, therapy areas, and competitors in terms of performance, uptake, related issues, promotion and to proactively recommend appropriate action to help optimize product performance.
The role is required to monitor product performance and more importantly answer the why question. This involves a high degree of product and therapy area knowledge.
• In consultation with Brand Team Leaders and Marketing Managers identify knowledge and information gaps which market research and brand team insight work can answer.
To determine the feasibility in terms of cost, timing and human resource of obtaining such information and when appropriate, personally initiate the research project.
• To organise and manage quality research programmes for products and therapy areas. This begins with a clear identification of the issues to be researched, research design, fieldwork, data analysis, report presentation and recommendations.
The role holder is expected to follow through the research, working with the project customer to-wards implementation
• To organise and manage brand team insights for products and therapy areas. This begins with identification of knowledge gaps, insight gathering project design, recruitment, brand team training, fieldwork, collation of outputs and insight workshop.
• To organize market research and brand team insights to inform the patient journey for products and therapy areas. Create and implement market research to underpin strategic development of brand strategy
• To provide and implement innovative research and customer insight techniques
• Extract, collate, analyse, interpret and forecast data as required for both existing products and potential new products
• Work with the Business Intelligence analyst and brand teams to develop key performance indicators.
• Develop product and competitor knowledge, awareness of the market environment and sales and marketing strategies and to enable higher quality research and interpretation.
• Creation and maintenance of a Central Business Intelligence resource/information library & identify opportunities to improve and simplify access to BI data and information
• Manages supplier relationships, identifies and evaluates new suppliers and negotiates to ensure maximum benefit and value for the company.
Education and Experience Requirements
• Knowledge - Knowledge of CRM, SFE tools and systems
• Knowledge of sales force measures and metrics as well as of the fundamental aspects of affiliate financial performance
• Knowledge of basic SFA (Salesforce Automation) processes and tools
• Intermediate use of MS office, especially Excel
• Understanding of brand planning cycle
• Good understanding of the organizational processes and procedures
• Experience - Experience in market research / business intelligence
• Experience in project management
• Experience in ETMS tools valued but not necessary
• Experience in presenting market data
Our clients look for candidates who are motivated and who thrive in an environment where all people and ideas are respected, valued and supported.
To discuss this position in detail or for any further information, please contact Wax Selection on (Apply online only).
This vacancy is being advertised on behalf of Wax Selection who are operating as an employment agency.
Due to the high volume of applications we receive, unfortunately we are unable to provide individual feedback at this stage. If you have not heard from us within 7 days, please assume your application has been unsuccessful on this occasion