Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
11/12/2025
Full time
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
11/12/2025
Full time
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
Job Title: E2E OSS Netcool Solution Architect Work Location: Newbury, UK Work Mode: Hybrid 2 days per week in the office Type of Hiring: Permanent, Full-Time Experience Required: 10 to 12+ years Overview The E2E OSS Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high system availability, and industry-aligned best practices. Key Responsibilities Define and deliver end-to-end OSS architecture solutions, ensuring scalability, reliability, and interoperability. Provide solution leadership in the design and implementation of Netcool platforms, including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify integration gaps and develop optimized design patterns. Ensure proactsive service assurance through effective monitoring, event correlation, and incident management frameworks. Introduce industry best practices and proven reference architectures to enhance OSS modernization efforts. Support mentorship and capability building, guiding internal architects and designers to develop long-term sustainability. Mitigate architectural risks by identifying potential design flaws, integration challenges, or scalability issues early in the lifecycle. Required Skills & Experience Specialized and hands-on expertise in Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision). Deep cross-domain knowledge of OSS areas: Service Fulfilment, Assurance, Automation, Cloud Telco, and Network Management. Experience in automation platforms such as PEGA, Blue Prism, Resolve, and UiPath. Proven experience implementing OSS modernization in global telecom environments. Strong understanding of COTS product integration and cloud-native OSS architecture principles. Excellent analytical, communication, and stakeholder management skills. Ability to lead architecture governance and enforce best practices across multi-domain teams. Education & Certifications Bachelor's or Master's degree in Computer Science, Information Technology, Telecommunications, or a related field. Relevant certifications in Netcool, OSS architecture, or cloud technologies are preferred. JBRP1_UKTJ
01/12/2025
Full time
Job Title: E2E OSS Netcool Solution Architect Work Location: Newbury, UK Work Mode: Hybrid 2 days per week in the office Type of Hiring: Permanent, Full-Time Experience Required: 10 to 12+ years Overview The E2E OSS Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high system availability, and industry-aligned best practices. Key Responsibilities Define and deliver end-to-end OSS architecture solutions, ensuring scalability, reliability, and interoperability. Provide solution leadership in the design and implementation of Netcool platforms, including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify integration gaps and develop optimized design patterns. Ensure proactsive service assurance through effective monitoring, event correlation, and incident management frameworks. Introduce industry best practices and proven reference architectures to enhance OSS modernization efforts. Support mentorship and capability building, guiding internal architects and designers to develop long-term sustainability. Mitigate architectural risks by identifying potential design flaws, integration challenges, or scalability issues early in the lifecycle. Required Skills & Experience Specialized and hands-on expertise in Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision). Deep cross-domain knowledge of OSS areas: Service Fulfilment, Assurance, Automation, Cloud Telco, and Network Management. Experience in automation platforms such as PEGA, Blue Prism, Resolve, and UiPath. Proven experience implementing OSS modernization in global telecom environments. Strong understanding of COTS product integration and cloud-native OSS architecture principles. Excellent analytical, communication, and stakeholder management skills. Ability to lead architecture governance and enforce best practices across multi-domain teams. Education & Certifications Bachelor's or Master's degree in Computer Science, Information Technology, Telecommunications, or a related field. Relevant certifications in Netcool, OSS architecture, or cloud technologies are preferred. JBRP1_UKTJ
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION The objective of this project is to allow us to offer in-flight connectivity (IFC) direct to airlines in India over our GX network. The initial stage of this engagement will explore the feasibility of the different options for the Go To Market model, taking into account both commercial and technology considerations. This will be followed by detailed analysis, build and implementation of the chosen solution. QUALIFICATIONS Required skills Extensive experience in a business analysis role, preferably in a product development environment Experience of successfully implementing and operationalising business analysis processes Excellent written and verbal communication skills, able to communicate confidently and effectively with a range of audiences Excellent stakeholder engagement and influencing skills with the ability to gain consensus and buy-in from senior managers with competing requirements and priorities Adept at cutting through complexity, working collaboratively across multiple teams to devise solutions Good analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures Flexible and adaptive, willing to respond to changing priorities or requirements in an agile manner Ability to work independently across virtual teams and on multiple concurrent projects Experience of both Agile and Waterfall methodologies is advantageous A background in the telco industry and/or contact centre background would be beneficial ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
15/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION The objective of this project is to allow us to offer in-flight connectivity (IFC) direct to airlines in India over our GX network. The initial stage of this engagement will explore the feasibility of the different options for the Go To Market model, taking into account both commercial and technology considerations. This will be followed by detailed analysis, build and implementation of the chosen solution. QUALIFICATIONS Required skills Extensive experience in a business analysis role, preferably in a product development environment Experience of successfully implementing and operationalising business analysis processes Excellent written and verbal communication skills, able to communicate confidently and effectively with a range of audiences Excellent stakeholder engagement and influencing skills with the ability to gain consensus and buy-in from senior managers with competing requirements and priorities Adept at cutting through complexity, working collaboratively across multiple teams to devise solutions Good analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures Flexible and adaptive, willing to respond to changing priorities or requirements in an agile manner Ability to work independently across virtual teams and on multiple concurrent projects Experience of both Agile and Waterfall methodologies is advantageous A background in the telco industry and/or contact centre background would be beneficial ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION The objective of this project is to allow us to offer in-flight connectivity (IFC) direct to airlines in India over our GX network. The initial stage of this engagement will explore the feasibility of the different options for the Go To Market model, taking into account both commercial and technology considerations. This will be followed by detailed analysis, build and implementation of the chosen solution. QUALIFICATIONS Required skills Extensive experience in a business analysis role, preferably in a product development environment Experience of successfully implementing and operationalising business analysis processes Excellent written and verbal communication skills, able to communicate confidently and effectively with a range of audiences Excellent stakeholder engagement and influencing skills with the ability to gain consensus and buy-in from senior managers with competing requirements and priorities Adept at cutting through complexity, working collaboratively across multiple teams to devise solutions Good analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures Flexible and adaptive, willing to respond to changing priorities or requirements in an agile manner Ability to work independently across virtual teams and on multiple concurrent projects Experience of both Agile and Waterfall methodologies is advantageous A background in the telco industry and/or contact centre background would be beneficial ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
14/08/2023
Contractor
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION The objective of this project is to allow us to offer in-flight connectivity (IFC) direct to airlines in India over our GX network. The initial stage of this engagement will explore the feasibility of the different options for the Go To Market model, taking into account both commercial and technology considerations. This will be followed by detailed analysis, build and implementation of the chosen solution. QUALIFICATIONS Required skills Extensive experience in a business analysis role, preferably in a product development environment Experience of successfully implementing and operationalising business analysis processes Excellent written and verbal communication skills, able to communicate confidently and effectively with a range of audiences Excellent stakeholder engagement and influencing skills with the ability to gain consensus and buy-in from senior managers with competing requirements and priorities Adept at cutting through complexity, working collaboratively across multiple teams to devise solutions Good analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures Flexible and adaptive, willing to respond to changing priorities or requirements in an agile manner Ability to work independently across virtual teams and on multiple concurrent projects Experience of both Agile and Waterfall methodologies is advantageous A background in the telco industry and/or contact centre background would be beneficial ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
frog is one of the world's most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions. We're growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer. Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community-and the world at large. We believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up. We also believe this can be done whilst having a laugh together and going home on time. In London, we're a team of 80+ product and service designers, developers and technologists, and strategists, and part of a global network of frog studios and the broader Capgemini group. We're helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail, amongst many other sectors. The role As an experienced Full Stack Engineer you will work within all aspects of solution development, including the overall design and architecture of the technical solution, implementation patterns and code quality, CI/CD pipelines and Cloud infrastructure. You will have the opportunity to work across all stages of the product life cycle: from inception, to proof of concept, to full build and test, launching in market, and operating at scale. The scope of our work and sectors is also varied, ranging from building entire beta businesses to creating brand new online experiences and mobile apps for some of the biggest players across the telecoms, banking, travel and utilities industries, and many more. As part of our global frog technology community you will have the chance to contribute to our Technology strategy, helping to evolve and broaden the solutions that we provide to our clients as well as influencing our strategic technology choices. And we're one of the few consultancies delivering products to the market! This is a multi-faceted lead role. It is as much about developing software as it is learning and developing your skills and those of the teams around you. Our environment is very flexible, collaborative and varied in the projects we do - we aim for this to be the place where you can do your best work. Why you? You can • Work with various different web and mobile technologies. We don't have set technology stacks, although we lean towards cross-platform and open source frameworks, using cloud services that let us get stuff done quickly. Most of our recent work has used React, Node.js and Cloud serverless solutions. • Deliver value to our clients as quickly as possible. In technology terms, this means we get good quality code and platforms built and shipped and into customers hands as fast as we can. • Work within a multi-skilled technology team and as part of broader project teams alongside Designers, Product Managers, QA and Ops. • Actively participate in sessions and workshops alongside client teams and stakeholders • Proactively identify and implement improvements to the way we work, with the instinct to recognise when something isn't working. • Spend time reflecting on the work we're doing and how we're doing it. You'll be an integral part of the development team and will help define "what good looks like" for the work we do. We're an agile organisation with a strong culture of feedback and self-improvement. You have • A wealth of experience of software integration patterns, APIs and approaches to integrating with legacy systems. • Comfort advocating DevOps concepts and are expert in the tools and technologies that make them possible. • An eye for detail and passion to make what we create shine. Our products have got to be functionally correct and they've also got to look good • Passion and curiosity for the web and technology. We want to push ourselves and we want to stay current • Excellent communication and will enjoy working in teams. We're a highly collaborative bunch and recognise that teams, not individuals, ship products. • We're all responsible for the quality of the code and the success of the project • The drive to proactively identify and implement improvements to the way we work • Experience of managing and leading teams • Comfort leading sessions with senior clients • The instinct to recognise when something doesn't work • The ability to manage up and initiate difficult conversations with the project leadership team • Passion about helping to create an environment where people can do great work • Buckets of positivity and a "can do" attitude. • It would be an advantage if you have experience in building or prototyping any Web 3 digital experiences or have started exploring virtual digital experiences, and are aware of the challenges and techniques required to master them What makes us tick? At heart we're a strategy, design & innovation company and like to think we've played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple's design language, through to reinventing Disney's Theme Parks, and even partnering with Porsche to turbocharge their products. Three beliefs underpin our culture & frame the type of people who excel at frog: • Being a challenger brand: a home for rebels and disruptors who want to do their best work • Making our mark: fanatically improving our world and having real impact by crafting things people love • A belief in the power of emotion and in not compromising on quality Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark
23/09/2022
Full time
frog is one of the world's most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions. We're growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer. Why join frog? frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community-and the world at large. We believe that companies need to simultaneously transform their business of today while building their business of tomorrow. We combine design, technology and business smarts to help organisations do just this. We create products, services and businesses from scratch as well as transforming things that already exist from the ground up. We also believe this can be done whilst having a laugh together and going home on time. In London, we're a team of 80+ product and service designers, developers and technologists, and strategists, and part of a global network of frog studios and the broader Capgemini group. We're helping clients launch Beta Businesses and challenging existing setups for clients in Telco, Energy, Financial Services and Retail, amongst many other sectors. The role As an experienced Full Stack Engineer you will work within all aspects of solution development, including the overall design and architecture of the technical solution, implementation patterns and code quality, CI/CD pipelines and Cloud infrastructure. You will have the opportunity to work across all stages of the product life cycle: from inception, to proof of concept, to full build and test, launching in market, and operating at scale. The scope of our work and sectors is also varied, ranging from building entire beta businesses to creating brand new online experiences and mobile apps for some of the biggest players across the telecoms, banking, travel and utilities industries, and many more. As part of our global frog technology community you will have the chance to contribute to our Technology strategy, helping to evolve and broaden the solutions that we provide to our clients as well as influencing our strategic technology choices. And we're one of the few consultancies delivering products to the market! This is a multi-faceted lead role. It is as much about developing software as it is learning and developing your skills and those of the teams around you. Our environment is very flexible, collaborative and varied in the projects we do - we aim for this to be the place where you can do your best work. Why you? You can • Work with various different web and mobile technologies. We don't have set technology stacks, although we lean towards cross-platform and open source frameworks, using cloud services that let us get stuff done quickly. Most of our recent work has used React, Node.js and Cloud serverless solutions. • Deliver value to our clients as quickly as possible. In technology terms, this means we get good quality code and platforms built and shipped and into customers hands as fast as we can. • Work within a multi-skilled technology team and as part of broader project teams alongside Designers, Product Managers, QA and Ops. • Actively participate in sessions and workshops alongside client teams and stakeholders • Proactively identify and implement improvements to the way we work, with the instinct to recognise when something isn't working. • Spend time reflecting on the work we're doing and how we're doing it. You'll be an integral part of the development team and will help define "what good looks like" for the work we do. We're an agile organisation with a strong culture of feedback and self-improvement. You have • A wealth of experience of software integration patterns, APIs and approaches to integrating with legacy systems. • Comfort advocating DevOps concepts and are expert in the tools and technologies that make them possible. • An eye for detail and passion to make what we create shine. Our products have got to be functionally correct and they've also got to look good • Passion and curiosity for the web and technology. We want to push ourselves and we want to stay current • Excellent communication and will enjoy working in teams. We're a highly collaborative bunch and recognise that teams, not individuals, ship products. • We're all responsible for the quality of the code and the success of the project • The drive to proactively identify and implement improvements to the way we work • Experience of managing and leading teams • Comfort leading sessions with senior clients • The instinct to recognise when something doesn't work • The ability to manage up and initiate difficult conversations with the project leadership team • Passion about helping to create an environment where people can do great work • Buckets of positivity and a "can do" attitude. • It would be an advantage if you have experience in building or prototyping any Web 3 digital experiences or have started exploring virtual digital experiences, and are aware of the challenges and techniques required to master them What makes us tick? At heart we're a strategy, design & innovation company and like to think we've played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple's design language, through to reinventing Disney's Theme Parks, and even partnering with Porsche to turbocharge their products. Three beliefs underpin our culture & frame the type of people who excel at frog: • Being a challenger brand: a home for rebels and disruptors who want to do their best work • Making our mark: fanatically improving our world and having real impact by crafting things people love • A belief in the power of emotion and in not compromising on quality Equal Opportunities at frog frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. Since June 2021, frog is part of Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Make Your Mark
Location UK Wide The job on offer As a Telecommunications Business Analyst in BTC you will work on a range of transformation projects within the telco sector. You will understand our client's business needs and creatively shape and refine business solutions to meet those needs This is a chance to join a growing team of 100 consultants with a huge amount of combined experience and qualification. We partner with our clients to both design their business and change their business, all the while guiding them along their transformation journey. You'll have a hugely positive impact in this role. Your role As a Business Analyst, you will be part of a team working to deliver value for our clients. For example, you may be part of an end to end transformation project, working with business stakeholders to define their vision and requirements whilst working with technical colleagues to develop and deliver the solution. You may be part of projects which look to streamline and improve processes, identify and track benefits or implement effective business change. You will help us look for new opportunities for work within your projects and may contribute to proposals. Along with the above, as a Business Analyst with more experience, you will drive pieces of work and help lead teams across complex transformation projects. You will help manage and coach junior colleagues both on your project and within BTC. You will also have the opportunity to utilise your knowledge and expertise to reshape or create new offers and services for our clients. Your profile As a Business Analyst, you will be a natural problem solver - curious, tenacious and driven to find the right answers. You will want to collaborate with our clients to understand the needs of their business and its customers and then identify, design and implement the performance improvements and technology products that will allow them to achieve their business goals. You will be adept at engaging stakeholders to make sure that the changes will be a success for the client. Your experience You will be a highly experienced Business Analyst with a deep understanding of the telecommunications sector. Fantastic consulting skills - facilitating workshops, solving complex problems, writing documents, delivering compelling messages, gaining trust, managing teams, working with uncertainty, thinking on your feet! - will all be second nature to you. You will be comfortable working with a range of colleagues and clients up to the most senior level Be a subject matter expert across a broad range of business analysis and transformation elements Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. 'Get the Future You Want '
22/09/2022
Full time
Location UK Wide The job on offer As a Telecommunications Business Analyst in BTC you will work on a range of transformation projects within the telco sector. You will understand our client's business needs and creatively shape and refine business solutions to meet those needs This is a chance to join a growing team of 100 consultants with a huge amount of combined experience and qualification. We partner with our clients to both design their business and change their business, all the while guiding them along their transformation journey. You'll have a hugely positive impact in this role. Your role As a Business Analyst, you will be part of a team working to deliver value for our clients. For example, you may be part of an end to end transformation project, working with business stakeholders to define their vision and requirements whilst working with technical colleagues to develop and deliver the solution. You may be part of projects which look to streamline and improve processes, identify and track benefits or implement effective business change. You will help us look for new opportunities for work within your projects and may contribute to proposals. Along with the above, as a Business Analyst with more experience, you will drive pieces of work and help lead teams across complex transformation projects. You will help manage and coach junior colleagues both on your project and within BTC. You will also have the opportunity to utilise your knowledge and expertise to reshape or create new offers and services for our clients. Your profile As a Business Analyst, you will be a natural problem solver - curious, tenacious and driven to find the right answers. You will want to collaborate with our clients to understand the needs of their business and its customers and then identify, design and implement the performance improvements and technology products that will allow them to achieve their business goals. You will be adept at engaging stakeholders to make sure that the changes will be a success for the client. Your experience You will be a highly experienced Business Analyst with a deep understanding of the telecommunications sector. Fantastic consulting skills - facilitating workshops, solving complex problems, writing documents, delivering compelling messages, gaining trust, managing teams, working with uncertainty, thinking on your feet! - will all be second nature to you. You will be comfortable working with a range of colleagues and clients up to the most senior level Be a subject matter expert across a broad range of business analysis and transformation elements Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. 'Get the Future You Want '
To support as a network engineer for a leading telco company in Peterborough - £325 per day umbrella Location Peterborough, PE2 (office based) Pay £325 per day (umbrella) £250 per day (PAYE) Days 6pm to 2am - ad hoc work may be required over the weekend too Contract 26 weeks. Job Overview To build and support with BAU work which is to provision network services to companies. This means a router will need to be built from the clients' end connecting it directly to the customer. You will be required to do the following: Design, plan and implement layer 2 and layer 3 IPVPN solutions for customers, ranging from Small medium enterprise to PSN to complex configuration level. To configure large complex layer 3 network changes as directed by customer requests. To be able to logically commission and provision on in house WDM systems and carry out the same duties on our TDM network. Day to day responsibilities Understand both internal infrastructure as well as the customer's, making recommendations on diversity, redundancy and scalability Work with project coordinators/managers and 3rd party vendors Prepare and apply configurations to be rolled out on our Provider Edge routers, Alcatel layer 2 switches (NTU) and customer's Cisco routers. Configuration of Interconnecting/Metnet devices to allow connectivity Adhering to our architecture guidelines and customer requirements undertake end-to-end testing, ensuring all provisions meet our SLA's, before handing over the circuits to management for alarm monitoring Work with customers to troubleshoot issues out of their LAN and across the MPLS and Managed Internet Access. Make changes on in-life services, considering the impact of the change and any possible outage caused, ensuring the local change control process is followed with all relevant stakeholders updated. Produce and update documentation on customer networks as and when required. Be the technical lead on major projects, attend technical customer meetings and give presentations. Supporting and upskilling of non-senior engineers. Be able to configure Alcatel layer2 equipment using both vender specific onboarding tools such as Alcatel SAM and understand the complexity of switched network traffic and how this influences the completion of layer 3 routed traffic. Be able to configure Cisco Layer 3 equipment using both advanced command line configuration and vender specific onboarding tools such as IPSA and how this configuration influences the wider layer 3 solutions such as IPVPN or Managed Internet services. Be part of an on-call rota providing out of hours provisioning and change management of large complex layer 2 and layer 3 customer networks that are time sensitive around managed service interruption. Produce and update documentation on customer networks including device configuration and peer review process To be able to logically provision and commission on our WDM and TDM platforms from simple to complex build, and to be able to work out of hours alone. Qualification Needed CCNP Experience Needed Must be an excellent communicator with good presentation & communication (written and oral) Experience/appreciation of corporate/public customer issues (working in customer focused environment) Excellent customer service skills. Experience with dealing with escalations. Effectively escalates issues and opportunities to line manager Taking ownership of queries and managing through to a prompt resolution Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business Establishes productive relationships and networks at an operational level to build and maintain customer relationships A thorough knowledge of telecommunication standards and best practices within a technical provisioning role. Routing protocols and technologies, to include, but not limited to, EIGRP, OSPF, BGP, NAT, DHCP, MPLS, DMVPN, VRF-lite, IPSEC and GRE tunneling. A detailed and in-depth knowledge of Quality of Service both 2 tier and 3 tier. Configuration of Cisco 877, 887, 1841, 1921, 2951, 3945 and ASR model routers and all legacy devices that remain on a customer network. Configuring Alcatel 6250 / 6850 switches, adding NNI and UNI services, creating interfaces to test across the layer 3 and changing port settings. Advanced knowledge of circuit provisioning, testing and troubleshooting. Good knowledge of TDM and WDM technologies Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/11/2021
Contractor
To support as a network engineer for a leading telco company in Peterborough - £325 per day umbrella Location Peterborough, PE2 (office based) Pay £325 per day (umbrella) £250 per day (PAYE) Days 6pm to 2am - ad hoc work may be required over the weekend too Contract 26 weeks. Job Overview To build and support with BAU work which is to provision network services to companies. This means a router will need to be built from the clients' end connecting it directly to the customer. You will be required to do the following: Design, plan and implement layer 2 and layer 3 IPVPN solutions for customers, ranging from Small medium enterprise to PSN to complex configuration level. To configure large complex layer 3 network changes as directed by customer requests. To be able to logically commission and provision on in house WDM systems and carry out the same duties on our TDM network. Day to day responsibilities Understand both internal infrastructure as well as the customer's, making recommendations on diversity, redundancy and scalability Work with project coordinators/managers and 3rd party vendors Prepare and apply configurations to be rolled out on our Provider Edge routers, Alcatel layer 2 switches (NTU) and customer's Cisco routers. Configuration of Interconnecting/Metnet devices to allow connectivity Adhering to our architecture guidelines and customer requirements undertake end-to-end testing, ensuring all provisions meet our SLA's, before handing over the circuits to management for alarm monitoring Work with customers to troubleshoot issues out of their LAN and across the MPLS and Managed Internet Access. Make changes on in-life services, considering the impact of the change and any possible outage caused, ensuring the local change control process is followed with all relevant stakeholders updated. Produce and update documentation on customer networks as and when required. Be the technical lead on major projects, attend technical customer meetings and give presentations. Supporting and upskilling of non-senior engineers. Be able to configure Alcatel layer2 equipment using both vender specific onboarding tools such as Alcatel SAM and understand the complexity of switched network traffic and how this influences the completion of layer 3 routed traffic. Be able to configure Cisco Layer 3 equipment using both advanced command line configuration and vender specific onboarding tools such as IPSA and how this configuration influences the wider layer 3 solutions such as IPVPN or Managed Internet services. Be part of an on-call rota providing out of hours provisioning and change management of large complex layer 2 and layer 3 customer networks that are time sensitive around managed service interruption. Produce and update documentation on customer networks including device configuration and peer review process To be able to logically provision and commission on our WDM and TDM platforms from simple to complex build, and to be able to work out of hours alone. Qualification Needed CCNP Experience Needed Must be an excellent communicator with good presentation & communication (written and oral) Experience/appreciation of corporate/public customer issues (working in customer focused environment) Excellent customer service skills. Experience with dealing with escalations. Effectively escalates issues and opportunities to line manager Taking ownership of queries and managing through to a prompt resolution Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business Establishes productive relationships and networks at an operational level to build and maintain customer relationships A thorough knowledge of telecommunication standards and best practices within a technical provisioning role. Routing protocols and technologies, to include, but not limited to, EIGRP, OSPF, BGP, NAT, DHCP, MPLS, DMVPN, VRF-lite, IPSEC and GRE tunneling. A detailed and in-depth knowledge of Quality of Service both 2 tier and 3 tier. Configuration of Cisco 877, 887, 1841, 1921, 2951, 3945 and ASR model routers and all legacy devices that remain on a customer network. Configuring Alcatel 6250 / 6850 switches, adding NNI and UNI services, creating interfaces to test across the layer 3 and changing port settings. Advanced knowledge of circuit provisioning, testing and troubleshooting. Good knowledge of TDM and WDM technologies Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
An exciting opportunity for an Account Manager with 2-8 years experience from either Telco or IT service providers background to join an established, reputable IT Service provider pioneering innovation in the technology market. The role reports into Head of Public sector sales and offices based in London, Manchester, and globally. Overall purpose of the job: To support and execute the new business acquisition strategy ensuring achievement of all assigned margin, revenue and contract value targets To effectively manage and develop existing customers ensuring achievement of all assigned margin, revenue and contract value targets Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators Key responsibilities for this job: Develop and execute short, medium and long term business plans to exceed targets Achieve and exceed margin, contract value, and revenue targets Deliver against key performance indicators and objectives Prospect, qualify, negotiate and close key new business deals Build and maintain a solid and robustly qualified pipeline of sales opportunities growing to a level of 4x target coverage. Forecast monthly and quarterly sales achievement within accuracy of +/- 10% To competently and knowledgeably advise both new and prospective customers on our solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs Build and maintain a strong technical and commercial understanding of key product propositions particularly: WAN (VPLS, Point to Point, SD WAN), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms. Formulate and complete client presentations to a high standard Complete monthly reports and other administrative requirements to quality standards and required timeframes. Generate strong relationships with senior executives within our customer and prospect base Develop and sustain network of contacts and key individuals within assigned verticals and target market arena Other tasks as required and commensurate with role Knowledge and experience required: Experience in developing new business within Central Gov., Health, Local Government and Education Proven track record of successfully managing and developing relationships with existing customers over the contract term Able to demonstrate strong commercial understanding and business acumen Proven track record of identifying, developing and closing new business opportunities Good understanding of Public Sector buying practices and relevant frameworks Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas Strong sales skills (prospecting, qualifying, campaign management) Detailed understanding of sales process and demonstration of world class sales rigour Proven and consistent track record of target over-achievement Strong networking ability and natural communication style Confident communicator with strong presentation, numeracy and written skills Strong problem solving abilities; able to facilitate discussions and outcomes Able to travel within designated territory and able to work with the minimum of supervision Microsoft XP (Excel, Word, Email, Access, Power Point) Salesforce CRM experience advantageous but not essential Degree level education advantageous, but track record of success in aligned career more important
30/09/2021
Full time
An exciting opportunity for an Account Manager with 2-8 years experience from either Telco or IT service providers background to join an established, reputable IT Service provider pioneering innovation in the technology market. The role reports into Head of Public sector sales and offices based in London, Manchester, and globally. Overall purpose of the job: To support and execute the new business acquisition strategy ensuring achievement of all assigned margin, revenue and contract value targets To effectively manage and develop existing customers ensuring achievement of all assigned margin, revenue and contract value targets Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators Key responsibilities for this job: Develop and execute short, medium and long term business plans to exceed targets Achieve and exceed margin, contract value, and revenue targets Deliver against key performance indicators and objectives Prospect, qualify, negotiate and close key new business deals Build and maintain a solid and robustly qualified pipeline of sales opportunities growing to a level of 4x target coverage. Forecast monthly and quarterly sales achievement within accuracy of +/- 10% To competently and knowledgeably advise both new and prospective customers on our solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs Build and maintain a strong technical and commercial understanding of key product propositions particularly: WAN (VPLS, Point to Point, SD WAN), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms. Formulate and complete client presentations to a high standard Complete monthly reports and other administrative requirements to quality standards and required timeframes. Generate strong relationships with senior executives within our customer and prospect base Develop and sustain network of contacts and key individuals within assigned verticals and target market arena Other tasks as required and commensurate with role Knowledge and experience required: Experience in developing new business within Central Gov., Health, Local Government and Education Proven track record of successfully managing and developing relationships with existing customers over the contract term Able to demonstrate strong commercial understanding and business acumen Proven track record of identifying, developing and closing new business opportunities Good understanding of Public Sector buying practices and relevant frameworks Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas Strong sales skills (prospecting, qualifying, campaign management) Detailed understanding of sales process and demonstration of world class sales rigour Proven and consistent track record of target over-achievement Strong networking ability and natural communication style Confident communicator with strong presentation, numeracy and written skills Strong problem solving abilities; able to facilitate discussions and outcomes Able to travel within designated territory and able to work with the minimum of supervision Microsoft XP (Excel, Word, Email, Access, Power Point) Salesforce CRM experience advantageous but not essential Degree level education advantageous, but track record of success in aligned career more important
We are looking for a Product Manager (IoT Services) and Technical Pre-Sales Lead to join us on a permanent contract in our Jersey office, or as a remote worker across the UK or Europe. At JT International we rarely stand still. Our products constantly evolve to meet our customers' needs, and as we flex to seize the opportunities presented by new technologies and markets. It's an exciting time as we enter a growth phase across our existing "Internet of Things" (IoT), Fraud Prevention and Messaging businesses. There couldn't be a better time for you to join the team. You will be responsible for JT International's IoT Services product portfolio - defining, delivering and managing the services that drive margin growth for JT and its customers. You will also work with our Account Management teams to technically assess new feature requests - providing a view of feasibility, roadmap "fit" and the effort needed to deliver. Within this role you will have the autonomy to define, implement and deliver. We're a small team, so flexibility is critical, as well as the ability to create processes and order where needed. You will need to demonstrate your skills and experience within a fast-moving environment with plenty of distractions, and be able to communicate to all levels of the business. In return your work will span a global base of customers, colleagues and partners, and you will immediately experience the results of your hard work. If you're looking to make a change and become a part of an agile and forward thinking telco, get in touch with us today. Key Responsibilities Full lifecycle management of the JT International IoT Services product portfolio (Core-as-a-Service; Roaming, Transport, Hosting and Professional Services) Including definition of new services, delivery, in-life performance monitoring and enhancement/withdrawal to ensure alignment with commercial objectives Technical assessment of new Professional Services requests to identify viability and potential solution paths Creation of costed technical assessments for new initiative proposals (hardware, software and delivery effort) to be presented to customers (via the Account Managers) Management of the interface for new Professional Services initiatives into the JT delivery teams, ensuring that requirements are accurately captured, demand management processes are followed, and relevant delivery resource is engaged Delivery of Professional Services requirements within time, cost and quality constraints Definition of IoT Services product roadmap in conjunction with the Business Unit Head to align with annual budgeting and Business & Operating Plan procedures Support operational teams as required to provide technical subject matter expertise in the resolution of service and customer incidents Provision of pre-sales support as required within JT International, including travel to customers' premises when necessary Research, design and evaluate new solutions and technology in order to drive and support the JT International roadmap and strategy Operation with the Service Assurance team to ensure that suitable support documentation is created and maintained Skills Knowledge and Expertise A detailed understanding of IoT technologies and markets, and full-lifecycle senior product management experience in a B2B environment Experience in assessing solution performance and recommending service improvements for enterprise clients Ability to process complex technical requirements into comprehensive quotes and proposals Technical knowledge and understanding of core network architectures Strong written and verbal communication skills at all levels (including to Board level) Numerical skills to technically size network capacities, commercial proposals, etc Creation/modification of operational and technical documentation Awareness of operational legislation covering telcos and financial businesses Benefits 26 days holiday Private Healthcare Pension Bonus Scheme Professional Development JT are trialling a new model of working called "Smart Ways of Working" (SWOW). Currently in a trial period until December 2021, we provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
10/09/2021
Full time
We are looking for a Product Manager (IoT Services) and Technical Pre-Sales Lead to join us on a permanent contract in our Jersey office, or as a remote worker across the UK or Europe. At JT International we rarely stand still. Our products constantly evolve to meet our customers' needs, and as we flex to seize the opportunities presented by new technologies and markets. It's an exciting time as we enter a growth phase across our existing "Internet of Things" (IoT), Fraud Prevention and Messaging businesses. There couldn't be a better time for you to join the team. You will be responsible for JT International's IoT Services product portfolio - defining, delivering and managing the services that drive margin growth for JT and its customers. You will also work with our Account Management teams to technically assess new feature requests - providing a view of feasibility, roadmap "fit" and the effort needed to deliver. Within this role you will have the autonomy to define, implement and deliver. We're a small team, so flexibility is critical, as well as the ability to create processes and order where needed. You will need to demonstrate your skills and experience within a fast-moving environment with plenty of distractions, and be able to communicate to all levels of the business. In return your work will span a global base of customers, colleagues and partners, and you will immediately experience the results of your hard work. If you're looking to make a change and become a part of an agile and forward thinking telco, get in touch with us today. Key Responsibilities Full lifecycle management of the JT International IoT Services product portfolio (Core-as-a-Service; Roaming, Transport, Hosting and Professional Services) Including definition of new services, delivery, in-life performance monitoring and enhancement/withdrawal to ensure alignment with commercial objectives Technical assessment of new Professional Services requests to identify viability and potential solution paths Creation of costed technical assessments for new initiative proposals (hardware, software and delivery effort) to be presented to customers (via the Account Managers) Management of the interface for new Professional Services initiatives into the JT delivery teams, ensuring that requirements are accurately captured, demand management processes are followed, and relevant delivery resource is engaged Delivery of Professional Services requirements within time, cost and quality constraints Definition of IoT Services product roadmap in conjunction with the Business Unit Head to align with annual budgeting and Business & Operating Plan procedures Support operational teams as required to provide technical subject matter expertise in the resolution of service and customer incidents Provision of pre-sales support as required within JT International, including travel to customers' premises when necessary Research, design and evaluate new solutions and technology in order to drive and support the JT International roadmap and strategy Operation with the Service Assurance team to ensure that suitable support documentation is created and maintained Skills Knowledge and Expertise A detailed understanding of IoT technologies and markets, and full-lifecycle senior product management experience in a B2B environment Experience in assessing solution performance and recommending service improvements for enterprise clients Ability to process complex technical requirements into comprehensive quotes and proposals Technical knowledge and understanding of core network architectures Strong written and verbal communication skills at all levels (including to Board level) Numerical skills to technically size network capacities, commercial proposals, etc Creation/modification of operational and technical documentation Awareness of operational legislation covering telcos and financial businesses Benefits 26 days holiday Private Healthcare Pension Bonus Scheme Professional Development JT are trialling a new model of working called "Smart Ways of Working" (SWOW). Currently in a trial period until December 2021, we provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
