Head of Digital, Data and Technology Directorate: Finance and Corporate Services Salary: £75,000 per annum Hours: Full-time, 37 hours per week Closing date: 31 August 2026 Permanent or Fixed Term: Permanent About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer - in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. We've got a strong set of values that inform everything we do, and we're looking for people who are aligned with these. As a Head of Digital, Data and Technology, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. To find out more about our values and how important they are to us, please read the role profile linked above. The Benefits We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page. The Role As a Head of Digital, Data and Technology, you will provide leadership for the charity's digital, data, technology, CRM, AI and cybersecurity agenda, ensuring systems, platforms and data are secure, accessible, user-centred and aligned to organisational priorities. The role drives transformation, strengthens data-informed decision-making, improves operational efficiency and builds digital capability to help Yorkshire Cancer Research deliver greater impact for people in Yorkshire. Specifically, you will: Define and lead the charity's digital, data and technology strategy, ensuring it supports organisational priorities, strengthens delivery and aligns with the long-term operating model. Develop and maintain an enterprise architecture and technical roadmap so systems are integrated, scalable, secure, cost-effective and future focused. Advise senior leadership and trustees on digital trends, risks, opportunities and investment priorities. Lead the charity's data strategy, treating data as a strategic asset that enables insight, improved outcomes and informed decision-making. Develop and embed data governance frameworks covering stewardship, quality, lineage, lifecycle management, ethical use and reporting standards. Lead the charity's approach to artificial intelligence, ensuring AI is used safely, ethically, transparently and in line with organisational values, risk appetite and data protection obligations. Identify opportunities for AI and automation to improve productivity, supporter experience, insight, service delivery and operational effectiveness, with appropriate human oversight and accountability. Build AI literacy and confidence across the charity, including practical guidance on appropriate use, limitations, data quality, confidentiality, intellectual property and over-reliance risks. Lead the charity's information security, data compliance and cyber risk frameworks, ensuring proportionate controls are in place to protect systems, funds, sensitive data and digital assets. Own and develop the charity's cybersecurity strategy, ensuring cyber risk is actively managed as an organisational risk aligned to the charity's size, complexity, data assets, retail operations and digital ambitions. Maintain cyber resilience across infrastructure, cloud services, endpoint devices, CRM, finance systems, retail technology and third-party platforms, with effective prevention, detection, response and recovery arrangements. Lead the CRM and data management function, ensuring the system supports fundraising, engagement, supporter experience, reporting and operational efficiency. Oversee CRM integration with other digital platforms and tools to support consistent data flows, effective user experience and reliable reporting. Lead, develop and inspire multidisciplinary digital, data and technology teams, creating a culture of accountability, collaboration and continuous improvement. About You To be considered for this role, you will need: To have a Bachelor's degree or equivalent in a relevant subject or equivalent industry experience. To have an advanced understanding of, preferably with a formal qualification or evidence of training in digital systems, hardware, and software management. To have evidence of continuous professional development relevant to the role and level. To have proven experience of leading digital, data and technology strategy and delivery in a complex organisation, with the ability to achieve strategic outcomes on time and within budget. To have experience of delivering complex digital, infrastructure and transformation projects, using recognised project management approaches and leading effective multidisciplinary teams. To have strong knowledge of digital systems, infrastructure, enterprise architecture, cloud services and service management, including ITSM and ITIL principles. To have experience of designing, maintaining and securing digital platforms, infrastructure and data assets, including delivery of cybersecurity initiatives and compliance with agreed frameworks. To have a strong understanding of CRM principles, strategies and technologies, including experience with Dynamics 365 or similar platforms. To have experience of data governance, data compliance and data quality management, including GDPR, data integrity, ethical data use and secure handling of sensitive information. To have excellent written and verbal communication skills, with the ability to translate complex digital, data and technology concepts for a wide range of audiences. To have strong interpersonal, networking and influencing skills, with the confidence to engage, persuade and build effective relationships with internal and external stakeholders. To have excellent organisational and prioritisation skills, with the ability to manage competing demands, meet deadlines and coordinate multiple complex projects. To have strong analytical and numeracy skills, with the ability to research, interpret and present information clearly to support informed, commercially aware decision-making. To have proven ability to deliver projects and objectives on time and within budget, working autonomously and collaboratively as required. To be a calm, logical and constructive problem-solver, able to manage complexity, adapt to change and reduce potential conflict through clear communication. Application Before applying, please read the full role profile linked above. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual's circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
24/08/2026
Full time
Head of Digital, Data and Technology Directorate: Finance and Corporate Services Salary: £75,000 per annum Hours: Full-time, 37 hours per week Closing date: 31 August 2026 Permanent or Fixed Term: Permanent About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer - in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. We've got a strong set of values that inform everything we do, and we're looking for people who are aligned with these. As a Head of Digital, Data and Technology, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. To find out more about our values and how important they are to us, please read the role profile linked above. The Benefits We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page. The Role As a Head of Digital, Data and Technology, you will provide leadership for the charity's digital, data, technology, CRM, AI and cybersecurity agenda, ensuring systems, platforms and data are secure, accessible, user-centred and aligned to organisational priorities. The role drives transformation, strengthens data-informed decision-making, improves operational efficiency and builds digital capability to help Yorkshire Cancer Research deliver greater impact for people in Yorkshire. Specifically, you will: Define and lead the charity's digital, data and technology strategy, ensuring it supports organisational priorities, strengthens delivery and aligns with the long-term operating model. Develop and maintain an enterprise architecture and technical roadmap so systems are integrated, scalable, secure, cost-effective and future focused. Advise senior leadership and trustees on digital trends, risks, opportunities and investment priorities. Lead the charity's data strategy, treating data as a strategic asset that enables insight, improved outcomes and informed decision-making. Develop and embed data governance frameworks covering stewardship, quality, lineage, lifecycle management, ethical use and reporting standards. Lead the charity's approach to artificial intelligence, ensuring AI is used safely, ethically, transparently and in line with organisational values, risk appetite and data protection obligations. Identify opportunities for AI and automation to improve productivity, supporter experience, insight, service delivery and operational effectiveness, with appropriate human oversight and accountability. Build AI literacy and confidence across the charity, including practical guidance on appropriate use, limitations, data quality, confidentiality, intellectual property and over-reliance risks. Lead the charity's information security, data compliance and cyber risk frameworks, ensuring proportionate controls are in place to protect systems, funds, sensitive data and digital assets. Own and develop the charity's cybersecurity strategy, ensuring cyber risk is actively managed as an organisational risk aligned to the charity's size, complexity, data assets, retail operations and digital ambitions. Maintain cyber resilience across infrastructure, cloud services, endpoint devices, CRM, finance systems, retail technology and third-party platforms, with effective prevention, detection, response and recovery arrangements. Lead the CRM and data management function, ensuring the system supports fundraising, engagement, supporter experience, reporting and operational efficiency. Oversee CRM integration with other digital platforms and tools to support consistent data flows, effective user experience and reliable reporting. Lead, develop and inspire multidisciplinary digital, data and technology teams, creating a culture of accountability, collaboration and continuous improvement. About You To be considered for this role, you will need: To have a Bachelor's degree or equivalent in a relevant subject or equivalent industry experience. To have an advanced understanding of, preferably with a formal qualification or evidence of training in digital systems, hardware, and software management. To have evidence of continuous professional development relevant to the role and level. To have proven experience of leading digital, data and technology strategy and delivery in a complex organisation, with the ability to achieve strategic outcomes on time and within budget. To have experience of delivering complex digital, infrastructure and transformation projects, using recognised project management approaches and leading effective multidisciplinary teams. To have strong knowledge of digital systems, infrastructure, enterprise architecture, cloud services and service management, including ITSM and ITIL principles. To have experience of designing, maintaining and securing digital platforms, infrastructure and data assets, including delivery of cybersecurity initiatives and compliance with agreed frameworks. To have a strong understanding of CRM principles, strategies and technologies, including experience with Dynamics 365 or similar platforms. To have experience of data governance, data compliance and data quality management, including GDPR, data integrity, ethical data use and secure handling of sensitive information. To have excellent written and verbal communication skills, with the ability to translate complex digital, data and technology concepts for a wide range of audiences. To have strong interpersonal, networking and influencing skills, with the confidence to engage, persuade and build effective relationships with internal and external stakeholders. To have excellent organisational and prioritisation skills, with the ability to manage competing demands, meet deadlines and coordinate multiple complex projects. To have strong analytical and numeracy skills, with the ability to research, interpret and present information clearly to support informed, commercially aware decision-making. To have proven ability to deliver projects and objectives on time and within budget, working autonomously and collaboratively as required. To be a calm, logical and constructive problem-solver, able to manage complexity, adapt to change and reduce potential conflict through clear communication. Application Before applying, please read the full role profile linked above. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual's circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
Digital Account Manager - Paid Search & Paid Social Watford Hybrid We're looking for a Digital Account Manager with strong experience across Paid Search and Paid Social to join a growing digital agency in Watford. This is a great opportunity for someone who enjoys the combination of client management, digital strategy and hands-on campaign performance . You'll take ownership of a portfolio of clients, becoming their trusted digital partner while ensuring campaigns are delivering against their commercial objectives. The role You'll be responsible for: Managing a portfolio of client accounts and building strong, long-term relationships Planning and delivering integrated Paid Search and Paid Social strategies Managing campaigns across Google Ads, Microsoft Ads, Meta and LinkedIn Taking ownership of campaign budgets, performance and optimisation Translating client objectives into clear digital strategies and media plans Monitoring performance against KPIs including CPA, ROAS, CPL, conversions and revenue Identifying opportunities to improve performance and grow client accounts Producing reports and presenting results and recommendations to clients Running regular client calls, meetings and performance reviews Coordinating campaign activity with internal creative, content and wider digital teams Supporting campaign testing across audiences, creative, messaging and landing pages Keeping clients informed on platform developments and new opportunities About you You'll ideally have: 3+ years' digital marketing / paid media experience Previous agency experience Strong knowledge of Paid Search and Paid Social Hands-on experience with Google Ads and Meta Ads Manager Experience with Microsoft Ads and LinkedIn Campaign Manager would be beneficial Strong understanding of GA4, conversion tracking and campaign reporting Experience managing multiple clients and campaigns simultaneously Confidence presenting campaign results and recommendations to clients Strong analytical skills and the ability to turn data into actionable insights Excellent communication and relationship-management skills A commercial mindset with an understanding of how digital activity contributes to wider business objectives You don't need to be the deepest technical specialist in every platform, but you should understand paid media well enough to challenge performance, spot opportunities and confidently advise clients . What's on offer Hybrid working in Watford Varied portfolio of client accounts Ownership of both client relationships and digital strategy Exposure across Paid Search and Paid Social Supportive agency environment Clear progression towards Senior Account Manager / Account Director This would suit a Digital Account Manager, Paid Media Account Manager or Senior Paid Media Executive looking to take greater ownership of client relationships while remaining close to campaign strategy and performance.
21/08/2026
Full time
Digital Account Manager - Paid Search & Paid Social Watford Hybrid We're looking for a Digital Account Manager with strong experience across Paid Search and Paid Social to join a growing digital agency in Watford. This is a great opportunity for someone who enjoys the combination of client management, digital strategy and hands-on campaign performance . You'll take ownership of a portfolio of clients, becoming their trusted digital partner while ensuring campaigns are delivering against their commercial objectives. The role You'll be responsible for: Managing a portfolio of client accounts and building strong, long-term relationships Planning and delivering integrated Paid Search and Paid Social strategies Managing campaigns across Google Ads, Microsoft Ads, Meta and LinkedIn Taking ownership of campaign budgets, performance and optimisation Translating client objectives into clear digital strategies and media plans Monitoring performance against KPIs including CPA, ROAS, CPL, conversions and revenue Identifying opportunities to improve performance and grow client accounts Producing reports and presenting results and recommendations to clients Running regular client calls, meetings and performance reviews Coordinating campaign activity with internal creative, content and wider digital teams Supporting campaign testing across audiences, creative, messaging and landing pages Keeping clients informed on platform developments and new opportunities About you You'll ideally have: 3+ years' digital marketing / paid media experience Previous agency experience Strong knowledge of Paid Search and Paid Social Hands-on experience with Google Ads and Meta Ads Manager Experience with Microsoft Ads and LinkedIn Campaign Manager would be beneficial Strong understanding of GA4, conversion tracking and campaign reporting Experience managing multiple clients and campaigns simultaneously Confidence presenting campaign results and recommendations to clients Strong analytical skills and the ability to turn data into actionable insights Excellent communication and relationship-management skills A commercial mindset with an understanding of how digital activity contributes to wider business objectives You don't need to be the deepest technical specialist in every platform, but you should understand paid media well enough to challenge performance, spot opportunities and confidently advise clients . What's on offer Hybrid working in Watford Varied portfolio of client accounts Ownership of both client relationships and digital strategy Exposure across Paid Search and Paid Social Supportive agency environment Clear progression towards Senior Account Manager / Account Director This would suit a Digital Account Manager, Paid Media Account Manager or Senior Paid Media Executive looking to take greater ownership of client relationships while remaining close to campaign strategy and performance.
Network IT is currently looking for a Senior Project Manager to join our client within a period of transformation, to support them specifically with ServiceNow related workstreams. In this role you'll be directly supporting, and deputising for the Programme Director, whilst working through complex change delivery across service transformation workstreams, utilising ServiceNow to make a positive impact to the business through technology. You'll own the end-to-end delivery of ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams, suppliers and stakeholders Keeping delivery on track across scope, cost, resources, risks and dependencies Making sure new capabilities are ready for launch, support and business adoption Managing senior stakeholders and providing clear, confident reporting to programme leadership Identifying and resolving issues quickly, keeping momentum and minimising disruption Supporting wider digital transformation and continuous improvement Role: ServiceNow Senior Project Manager Duration: 12 months Rate: £560 per day Status: Outside IR35 Location: Milton Keynes OR London Working Pattern: Hybrid working (3 days onsite) Essential Skills: A recognised project management qualification: PRINCE2 Practitioner, APMP, ISEB or equivalent Strong experience delivering complex technology, transformation or implementation projects with ServiceNow specifically. If you have not delivered ServiceNow related projects, you will not be considered. Excellent planning, project controls and project governance skills, including MS Project or equivalent Proven experience managing resources, costs, risks and dependencies Strong stakeholder management skills, including third party suppliers and subcontractors. Able to influence senior leadership. Experience coordinating multiple teams and competing priorities This is an SC Cleared role, whilst not essential it would be beneficial to speed up onboarding Previous experience of Project Management within government
21/08/2026
Full time
Network IT is currently looking for a Senior Project Manager to join our client within a period of transformation, to support them specifically with ServiceNow related workstreams. In this role you'll be directly supporting, and deputising for the Programme Director, whilst working through complex change delivery across service transformation workstreams, utilising ServiceNow to make a positive impact to the business through technology. You'll own the end-to-end delivery of ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams, suppliers and stakeholders Keeping delivery on track across scope, cost, resources, risks and dependencies Making sure new capabilities are ready for launch, support and business adoption Managing senior stakeholders and providing clear, confident reporting to programme leadership Identifying and resolving issues quickly, keeping momentum and minimising disruption Supporting wider digital transformation and continuous improvement Role: ServiceNow Senior Project Manager Duration: 12 months Rate: £560 per day Status: Outside IR35 Location: Milton Keynes OR London Working Pattern: Hybrid working (3 days onsite) Essential Skills: A recognised project management qualification: PRINCE2 Practitioner, APMP, ISEB or equivalent Strong experience delivering complex technology, transformation or implementation projects with ServiceNow specifically. If you have not delivered ServiceNow related projects, you will not be considered. Excellent planning, project controls and project governance skills, including MS Project or equivalent Proven experience managing resources, costs, risks and dependencies Strong stakeholder management skills, including third party suppliers and subcontractors. Able to influence senior leadership. Experience coordinating multiple teams and competing priorities This is an SC Cleared role, whilst not essential it would be beneficial to speed up onboarding Previous experience of Project Management within government
Job Title: Deputy Director (Development & Transformation) Location: Cambridge/Chelmsford Salary: Competitive Job type: Full Time, Permanent Closing Date: 07/09/2026 About ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the Role: As Deputy Director - Development & Transformation, you will play a pivotal leadership role in delivering ARU's digital vision and supporting the ambitions of our new University Strategy. Leading teams across product management, solution development, project delivery, digital skills and business engagement, you will drive digitally enabled change that improves services, strengthens user experience and delivers measurable value for students, staff and partners. Working closely with senior leaders across ARU, you will shape priorities, oversee delivery of major digital initiatives, manage key supplier relationships and ensure innovation, quality and customer focus are embedded across our digital transformation agenda. We're looking for an experienced digital leader with strong strategic, technical and operational skills, able to turn ARU's digital vision into successful delivery. You will bring excellent stakeholder engagement, communication and influencing skills, with the ability to lead diverse teams, manage complex portfolios, and deliver high-quality digital products and services. You'll combine sound judgement, commercial awareness and customer focus with a strong understanding of emerging technologies, data governance and change delivery, inspiring others to achieve lasting improvement for ARU's students and staff. Interviews scheduled for Wednesday, 23rd September 2026 at Chelmsford Campus. Extra Information: We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI's Right to Work policy and our own institutional policy. Furthermore, we must note: Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa. Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with experience in roles such as Deputy Director of Digital Transformation, Deputy Director of Development and Transformation, Director of Digital Transformation, Digital Transformation Director, Director of Digital Services, Director of Technology, Director of IT, Director of Digital and Technology, Head of Digital Transformation, Head of Digital Services, Head of Digital Development, Head of Technology Transformation, Head of Digital Delivery, Digital Transformation Lead, Digital Strategy Director, Digital Programme Director, will also be considered for this role.
21/08/2026
Full time
Job Title: Deputy Director (Development & Transformation) Location: Cambridge/Chelmsford Salary: Competitive Job type: Full Time, Permanent Closing Date: 07/09/2026 About ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the Role: As Deputy Director - Development & Transformation, you will play a pivotal leadership role in delivering ARU's digital vision and supporting the ambitions of our new University Strategy. Leading teams across product management, solution development, project delivery, digital skills and business engagement, you will drive digitally enabled change that improves services, strengthens user experience and delivers measurable value for students, staff and partners. Working closely with senior leaders across ARU, you will shape priorities, oversee delivery of major digital initiatives, manage key supplier relationships and ensure innovation, quality and customer focus are embedded across our digital transformation agenda. We're looking for an experienced digital leader with strong strategic, technical and operational skills, able to turn ARU's digital vision into successful delivery. You will bring excellent stakeholder engagement, communication and influencing skills, with the ability to lead diverse teams, manage complex portfolios, and deliver high-quality digital products and services. You'll combine sound judgement, commercial awareness and customer focus with a strong understanding of emerging technologies, data governance and change delivery, inspiring others to achieve lasting improvement for ARU's students and staff. Interviews scheduled for Wednesday, 23rd September 2026 at Chelmsford Campus. Extra Information: We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI's Right to Work policy and our own institutional policy. Furthermore, we must note: Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa. Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with experience in roles such as Deputy Director of Digital Transformation, Deputy Director of Development and Transformation, Director of Digital Transformation, Digital Transformation Director, Director of Digital Services, Director of Technology, Director of IT, Director of Digital and Technology, Head of Digital Transformation, Head of Digital Services, Head of Digital Development, Head of Technology Transformation, Head of Digital Delivery, Digital Transformation Lead, Digital Strategy Director, Digital Programme Director, will also be considered for this role.
Deputy Director of Digital Transformation and IT Location: Hybrid with a nominal office base of York or London, with an average attendance of 4 times per month Salary: £73,786 gross per annum Contract: Full Time, Permanent Applications close on Wednesday 16th September at 10am. First stage interviews will take place online on Friday 25th September and in person interviews in London will take place on Thursday 1st October 2026. In return for your work, you will receive: • A generous pension plan with USS • Enhanced family leave benefits • 31 days annual leave, plus bank holidays • Flexible working hours • Hybrid work • Employee Assistance Programme access • Personal Financial Wellbeing advice access to name a few. The Role: We're looking for an experienced and forward-thinking digital leader to help shape how our organisation works, innovates and delivers value through technology. As Deputy Director of Digital Transformation and IT, you'll play a pivotal role in driving organisation-wide transformation, leading our digital strategy, IT services and change programmes. Working as part of the Extended Leadership Group, you'll help deliver a more efficient, connected and digitally enabled organisation while ensuring our technology continues to support an outstanding experience for colleagues, members and customers. What you'll do • Lead the delivery of our digital transformation agenda, embedding technology and digital solutions across all areas of the organisation. • Develop and implement digital and IT strategies that support organisational priorities, enhance efficiency and improve the customer experience. • Drive and champion the organisation-wide adoption of digital innovation, including the effective and responsible use of generative AI. • Lead a portfolio of transformation and change projects, ensuring strong governance, effective delivery and successful adoption. • Work closely with leaders across the organisation to identify opportunities where technology can improve processes, services and outcomes. • Lead and inspire high-performing digital and IT teams, creating a culture of collaboration, innovation and continuous improvement. • Oversee the development and management of core organisational systems, including web platforms, customer relationship management systems, online learning platforms and event management solutions. • Ensure robust IT governance, cybersecurity, information security and compliance arrangements are in place, protecting organisational data and services • Build organisational capability by helping colleagues develop the skills and confidence needed to thrive in a digital environment. • Prepare and present reports, business cases and strategic recommendations to executive leaders and governance committees. • Manage budgets, contracts, software licensing and supplier relationships to ensure value for money and effective service delivery What you'll need • A proven track record of delivering successful digital, IT or business transformation programmes in complex organisations. • Significant experience leading IT strategy and translating organisational goals into practical digital solutions. • Strong experience leading change, driving adoption and helping people navigate transformation successfully. • The ability to influence senior stakeholders and build commitment to change, even where you do not have direct authority. • Strong knowledge of programme and project management approaches and governance frameworks. • Good understanding of cybersecurity, information security, risk management and technology governance. • Experience developing organisational capability and building digital skills at both strategic and operational levels. • Excellent leadership skills, with the ability to motivate, develop and inspire high-performing teams. • Strong commercial and financial awareness, including experience managing budgets, forecasts and technology investments. • Exceptional communication and stakeholder management skills, with the ability to explain complex concepts clearly and influence decision-making at executive level. • A collaborative, innovative and solutions-focused approach, combined with the confidence to make decisions and drive change. • A degree in IT, Computer Science, Digital Transformation or a related field, or equivalent professional experience. Why join us This is a rare opportunity to lead transformation at scale and shape the future direction of digital and technology across the organisation. You'll have the autonomy to drive meaningful change, work alongside senior leaders, and make a lasting impact on how we support our colleagues, members and customers worldwide. If you're an ambitious digital leader who combines strategic thinking with practical delivery and a passion for innovation, we'd love to hear from you. No agencies please.
20/08/2026
Full time
Deputy Director of Digital Transformation and IT Location: Hybrid with a nominal office base of York or London, with an average attendance of 4 times per month Salary: £73,786 gross per annum Contract: Full Time, Permanent Applications close on Wednesday 16th September at 10am. First stage interviews will take place online on Friday 25th September and in person interviews in London will take place on Thursday 1st October 2026. In return for your work, you will receive: • A generous pension plan with USS • Enhanced family leave benefits • 31 days annual leave, plus bank holidays • Flexible working hours • Hybrid work • Employee Assistance Programme access • Personal Financial Wellbeing advice access to name a few. The Role: We're looking for an experienced and forward-thinking digital leader to help shape how our organisation works, innovates and delivers value through technology. As Deputy Director of Digital Transformation and IT, you'll play a pivotal role in driving organisation-wide transformation, leading our digital strategy, IT services and change programmes. Working as part of the Extended Leadership Group, you'll help deliver a more efficient, connected and digitally enabled organisation while ensuring our technology continues to support an outstanding experience for colleagues, members and customers. What you'll do • Lead the delivery of our digital transformation agenda, embedding technology and digital solutions across all areas of the organisation. • Develop and implement digital and IT strategies that support organisational priorities, enhance efficiency and improve the customer experience. • Drive and champion the organisation-wide adoption of digital innovation, including the effective and responsible use of generative AI. • Lead a portfolio of transformation and change projects, ensuring strong governance, effective delivery and successful adoption. • Work closely with leaders across the organisation to identify opportunities where technology can improve processes, services and outcomes. • Lead and inspire high-performing digital and IT teams, creating a culture of collaboration, innovation and continuous improvement. • Oversee the development and management of core organisational systems, including web platforms, customer relationship management systems, online learning platforms and event management solutions. • Ensure robust IT governance, cybersecurity, information security and compliance arrangements are in place, protecting organisational data and services • Build organisational capability by helping colleagues develop the skills and confidence needed to thrive in a digital environment. • Prepare and present reports, business cases and strategic recommendations to executive leaders and governance committees. • Manage budgets, contracts, software licensing and supplier relationships to ensure value for money and effective service delivery What you'll need • A proven track record of delivering successful digital, IT or business transformation programmes in complex organisations. • Significant experience leading IT strategy and translating organisational goals into practical digital solutions. • Strong experience leading change, driving adoption and helping people navigate transformation successfully. • The ability to influence senior stakeholders and build commitment to change, even where you do not have direct authority. • Strong knowledge of programme and project management approaches and governance frameworks. • Good understanding of cybersecurity, information security, risk management and technology governance. • Experience developing organisational capability and building digital skills at both strategic and operational levels. • Excellent leadership skills, with the ability to motivate, develop and inspire high-performing teams. • Strong commercial and financial awareness, including experience managing budgets, forecasts and technology investments. • Exceptional communication and stakeholder management skills, with the ability to explain complex concepts clearly and influence decision-making at executive level. • A collaborative, innovative and solutions-focused approach, combined with the confidence to make decisions and drive change. • A degree in IT, Computer Science, Digital Transformation or a related field, or equivalent professional experience. Why join us This is a rare opportunity to lead transformation at scale and shape the future direction of digital and technology across the organisation. You'll have the autonomy to drive meaningful change, work alongside senior leaders, and make a lasting impact on how we support our colleagues, members and customers worldwide. If you're an ambitious digital leader who combines strategic thinking with practical delivery and a passion for innovation, we'd love to hear from you. No agencies please.
Are you passionate about designing technology that delivers real impact? We have an opportunity for a Solution Architect to help shape our future, designing secure, scalable and user centred solutions to improve our services, ways of working and ability to serve the Armed Forces community. Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection, Business Planning and Change & Transformation, takes great pride in supporting across RBL with all things technology, security, digital, data, business planning, portfolio and project management, and change. It's a great time to join as our organisation begins to drive our new 10-year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future. This newly created role will see you work across the organisation to translate strategic objectives into practical technology solutions. You will provide architectural expertise across a range of change, transformational and operational initiatives, ensuring new systems and services align with our technology roadmap, architectural standards and long-term vision. Working closely with business leaders, product owners, technical teams and senior stakeholders, you'll play a key role in guiding technology decisions, evaluating solutions, managing architectural risks. This will ensure our technology landscape remains modern, sustainable and fit for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Design and Architecture, key responsibilities will include: - Leading the end-to-end solution design of products, platforms and technology initiatives across the organization - Developing and maintaining technology roadmaps and artefacts to support organisational priorities, transformation objectives and architecture practices - Working closely with product owners and stakeholders to understand business goals, user needs and technical requirements - Providing architectural guidance throughout the product and project lifecycles - Supporting transformation programmes and help modernise legacy technology environments - Championing best practice in architecture, DevOps, automation and modern engineering approaches You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not onsite. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. Interview Dates: week commencing 14th September We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
20/08/2026
Full time
Are you passionate about designing technology that delivers real impact? We have an opportunity for a Solution Architect to help shape our future, designing secure, scalable and user centred solutions to improve our services, ways of working and ability to serve the Armed Forces community. Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection, Business Planning and Change & Transformation, takes great pride in supporting across RBL with all things technology, security, digital, data, business planning, portfolio and project management, and change. It's a great time to join as our organisation begins to drive our new 10-year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future. This newly created role will see you work across the organisation to translate strategic objectives into practical technology solutions. You will provide architectural expertise across a range of change, transformational and operational initiatives, ensuring new systems and services align with our technology roadmap, architectural standards and long-term vision. Working closely with business leaders, product owners, technical teams and senior stakeholders, you'll play a key role in guiding technology decisions, evaluating solutions, managing architectural risks. This will ensure our technology landscape remains modern, sustainable and fit for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Design and Architecture, key responsibilities will include: - Leading the end-to-end solution design of products, platforms and technology initiatives across the organization - Developing and maintaining technology roadmaps and artefacts to support organisational priorities, transformation objectives and architecture practices - Working closely with product owners and stakeholders to understand business goals, user needs and technical requirements - Providing architectural guidance throughout the product and project lifecycles - Supporting transformation programmes and help modernise legacy technology environments - Championing best practice in architecture, DevOps, automation and modern engineering approaches You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not onsite. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. Interview Dates: week commencing 14th September We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Our client isseeking an experienced Cyber Security Analyst/Red Team Specialist to conduct safe, controlled and intelligence-led cyber-attack simulations across complex technology estates. Working as a real-world adversary might, the successful candidate will identify weaknesses, test defensive capabilities and provide expert cyber security insight to support strategic security decision-making. The role requires strong hands-on offensive security experience, with the ability to tactically assess and execute sophisticated attack scenarios across traditional enterprise environments and modern digital services. You will be comfortable conducting complex, multi-stage operations, including chained attacks, evasion techniques, persistence, post-exploitation and lateral movement, while maintaining a strong focus on operational security and avoiding unnecessary disruption to live services. Key Responsibilities Design and execute threat intelligence-led, full-spectrum cyber-attack simulations, including long-term campaign planning, persistence and post-exploitation activity. Adopt a Red Team/adversary simulation approach to identify high-impact vulnerabilities across critical technology estates and business areas. Validate the effectiveness of the organisation's wider cyber security controls, defensive capabilities and security architecture. Conduct scenario-driven engagements based on realistic threat actor capabilities, behaviours and tradecraft. Perform exploitation across infrastructure, web applications, cloud platforms and enterprise technology environments. Identify and analyse attack paths towards high-value systems, data and business services. Apply appropriate evasion and operational security techniques to ensure engagements are controlled and do not unnecessarily disrupt business operations. Communicate technical findings clearly, translating complex vulnerabilities and attack paths into business risk, impact and remediation requirements for senior stakeholders. Develop, enhance and automate offensive security tools, techniques and methodologies. Build and maintain attack infrastructure, including C2 frameworks and supporting infrastructure-as-code. Mentor junior Red Team colleagues, supporting the development of their technical capability and understanding of offensive security. Share knowledge with wider cyber security and non-security teams to help strengthen the organisation's overall security culture. Contribute to vulnerability management, threat mitigation and risk-based security decision-making. Essential Experience & Skills The successful candidate will demonstrate: Proven experience planning and executing complex, multi-phase offensive security operations. Strong experience delivering scenario-driven adversary simulations and Red Team engagements. Excellent threat intelligence analysis and assessment capability. Extensive hands-on exploitation experience across a broad range of technologies, including: Microsoft Entra ID Active Directory Microsoft 365 macOS Kubernetes CI/CD environments AWS Azure Infrastructure and web applications Strong understanding of post-exploitation, persistence and lateral movement, including tactical analysis of attack paths to high-value targets. Experience conducting engagements in accordance with operational security best practice and within a range of threat actor capabilities and tradecraft. Deep technical understanding of security technologies within end-user and server operating systems, together with supporting infrastructure and enterprise architecture. Experience working across complex Legacy and modern enterprise environments at scale. Experience developing, deploying and using tools to support Red Team activities. Practical experience with attack infrastructure, C2 frameworks and Infrastructure as Code (IaC) technologies. Excellent written and verbal communication skills, with the ability to explain complex technical vulnerabilities, risks and attack scenarios to both technical and non-technical audiences, including senior stakeholders. Experience contributing to or participating in GCASE, GBEST, CBEST or TIBER engagements. Desirable Experience Experience in threat research and/or vulnerability research, including publishing research or presenting findings to the wider cyber security community. Previous experience in a related security discipline, such as: Protective Monitoring Incident Response Security Engineering Security Architecture Experience working within large, complex public sector, government or highly regulated environments. Experience mentoring or developing junior offensive security professionals. Professional Qualifications Relevant Red Team and offensive security certifications are desirable, including: CCSAS CRTL Other recognised offensive security/Red Team certifications would also be considered. What We're Looking For This is a technically demanding role for an experienced offensive security professional who can combine deep technical exploitation capability with strategic security thinking. The successful candidate will be able to operate confidently across complex enterprise, cloud and modern digital environments, understand how sophisticated attacks can be chained together, and communicate the resulting risks in a way that enables senior decision-makers to take effective action. If you have substantial experience in Red Teaming , adversary simulation, threat intelligence, exploitation, post-exploitation and attack-path analysis, we would be keen to hear from you.
20/08/2026
Contractor
Our client isseeking an experienced Cyber Security Analyst/Red Team Specialist to conduct safe, controlled and intelligence-led cyber-attack simulations across complex technology estates. Working as a real-world adversary might, the successful candidate will identify weaknesses, test defensive capabilities and provide expert cyber security insight to support strategic security decision-making. The role requires strong hands-on offensive security experience, with the ability to tactically assess and execute sophisticated attack scenarios across traditional enterprise environments and modern digital services. You will be comfortable conducting complex, multi-stage operations, including chained attacks, evasion techniques, persistence, post-exploitation and lateral movement, while maintaining a strong focus on operational security and avoiding unnecessary disruption to live services. Key Responsibilities Design and execute threat intelligence-led, full-spectrum cyber-attack simulations, including long-term campaign planning, persistence and post-exploitation activity. Adopt a Red Team/adversary simulation approach to identify high-impact vulnerabilities across critical technology estates and business areas. Validate the effectiveness of the organisation's wider cyber security controls, defensive capabilities and security architecture. Conduct scenario-driven engagements based on realistic threat actor capabilities, behaviours and tradecraft. Perform exploitation across infrastructure, web applications, cloud platforms and enterprise technology environments. Identify and analyse attack paths towards high-value systems, data and business services. Apply appropriate evasion and operational security techniques to ensure engagements are controlled and do not unnecessarily disrupt business operations. Communicate technical findings clearly, translating complex vulnerabilities and attack paths into business risk, impact and remediation requirements for senior stakeholders. Develop, enhance and automate offensive security tools, techniques and methodologies. Build and maintain attack infrastructure, including C2 frameworks and supporting infrastructure-as-code. Mentor junior Red Team colleagues, supporting the development of their technical capability and understanding of offensive security. Share knowledge with wider cyber security and non-security teams to help strengthen the organisation's overall security culture. Contribute to vulnerability management, threat mitigation and risk-based security decision-making. Essential Experience & Skills The successful candidate will demonstrate: Proven experience planning and executing complex, multi-phase offensive security operations. Strong experience delivering scenario-driven adversary simulations and Red Team engagements. Excellent threat intelligence analysis and assessment capability. Extensive hands-on exploitation experience across a broad range of technologies, including: Microsoft Entra ID Active Directory Microsoft 365 macOS Kubernetes CI/CD environments AWS Azure Infrastructure and web applications Strong understanding of post-exploitation, persistence and lateral movement, including tactical analysis of attack paths to high-value targets. Experience conducting engagements in accordance with operational security best practice and within a range of threat actor capabilities and tradecraft. Deep technical understanding of security technologies within end-user and server operating systems, together with supporting infrastructure and enterprise architecture. Experience working across complex Legacy and modern enterprise environments at scale. Experience developing, deploying and using tools to support Red Team activities. Practical experience with attack infrastructure, C2 frameworks and Infrastructure as Code (IaC) technologies. Excellent written and verbal communication skills, with the ability to explain complex technical vulnerabilities, risks and attack scenarios to both technical and non-technical audiences, including senior stakeholders. Experience contributing to or participating in GCASE, GBEST, CBEST or TIBER engagements. Desirable Experience Experience in threat research and/or vulnerability research, including publishing research or presenting findings to the wider cyber security community. Previous experience in a related security discipline, such as: Protective Monitoring Incident Response Security Engineering Security Architecture Experience working within large, complex public sector, government or highly regulated environments. Experience mentoring or developing junior offensive security professionals. Professional Qualifications Relevant Red Team and offensive security certifications are desirable, including: CCSAS CRTL Other recognised offensive security/Red Team certifications would also be considered. What We're Looking For This is a technically demanding role for an experienced offensive security professional who can combine deep technical exploitation capability with strategic security thinking. The successful candidate will be able to operate confidently across complex enterprise, cloud and modern digital environments, understand how sophisticated attacks can be chained together, and communicate the resulting risks in a way that enables senior decision-makers to take effective action. If you have substantial experience in Red Teaming , adversary simulation, threat intelligence, exploitation, post-exploitation and attack-path analysis, we would be keen to hear from you.
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
19/08/2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Contract or Perm Job title: Technical Architect - D365 Reporting to: F&O Practice Director Location: Hybrid - homeworking with travel to client sites and our offices. Salary : Competitive + Bonus Scheme OR Day Rate - Up to £800 (Outside IR35) Role Purpose: We are growing rapidly and are looking for a highly experienced Microsoft Dynamics 365 Finance & Operations Technical Architect to join our expanding Finance & Operations Practice. This is a senior leadership role within the division, responsible for driving technical excellence, ensuring solution quality, and guiding our clients on their digital journey with Microsoft technologies. What You'll Be Doing: The Dynamics 365 Finance & Operations Technical Architect will serve as our senior technical authority across all Finance & Operations engagements. This individual will be responsible for defining and enforcing architectural standards, ensuring alignment with Microsoft best practices, and enabling seamless integration across Dynamics 365, Dataverse, Power Platform, and Azure services. You will collaborate closely with solution architects, developers, functional consultants, and client stakeholders to design and deliver scalable, secure, and high-performing enterprise solutions - anchored in governance, innovation, and delivery excellence. Key Responsibilities: Technical Leadership & Architecture Own the end-to-end technical architecture for all D365 Finance & Operations projects Lead solution design workshops and establish reusable technical standards, patterns, and governance frameworks Ensure architectural alignment across Dataverse, Power Platform, and Azure integration layers Oversee the design, performance, and maintainability of all integrations, extensions, and customisations Review and approve technical deliverables to ensure compliance with best practice and long-term supportability. Delivery Oversight Provide hands-on technical oversight across multiple concurrent F&O implementations Identify, mitigate, and escalate technical risks throughout the project life cycle Partner with the Practice Director to drive consistency, quality, and velocity in technical delivery Guide development teams in adopting DevOps practices and CI/CD pipelines within Azure environments. Innovation & Continuous Improvement Stay abreast of Microsoft's Dynamics 365 roadmap, Azure innovations, and Power Platform capabilities Champion emerging technologies, tools, and delivery models that enhance solution quality and speed Mentor and upskill technical team members, fostering a high-performance culture across the F&O practice. Client & Stakeholder Engagement Engage directly with clients to translate complex business requirements into robust technical solutions Communicate architectural decisions and technical concepts clearly to non-technical stakeholders Act as a trusted advisor, ensuring technical strategies align with business goals and commercial outcomes. Experience Essential: Proven experience as a Technical Architect or Lead Developer across multiple end-to-end Dynamics 365 Finance & Operations implementations Deep expertise in F&O architecture: data entities, extensibility, integrations, performance optimisation Strong background in integrating F&O with Dataverse, Power Platform (Power BI, Power Automate, Power Apps), and Azure services (Logic Apps, Service Bus, Azure Functions, API Management) Proficiency in X , C#, .NET, DevOps pipelines, and Lifecycle Services (LCS) Solid grasp of enterprise integration patterns, cloud architecture principles, and security models Exceptional communication, leadership, and mentoring capabilities Microsoft certifications in Dynamics 365 F&O and/or Azure (preferred). Desirable: Demonstrated success in large-scale, multi-industry business transformations. Leadership experience in building and scaling teams.
19/08/2026
Full time
Contract or Perm Job title: Technical Architect - D365 Reporting to: F&O Practice Director Location: Hybrid - homeworking with travel to client sites and our offices. Salary : Competitive + Bonus Scheme OR Day Rate - Up to £800 (Outside IR35) Role Purpose: We are growing rapidly and are looking for a highly experienced Microsoft Dynamics 365 Finance & Operations Technical Architect to join our expanding Finance & Operations Practice. This is a senior leadership role within the division, responsible for driving technical excellence, ensuring solution quality, and guiding our clients on their digital journey with Microsoft technologies. What You'll Be Doing: The Dynamics 365 Finance & Operations Technical Architect will serve as our senior technical authority across all Finance & Operations engagements. This individual will be responsible for defining and enforcing architectural standards, ensuring alignment with Microsoft best practices, and enabling seamless integration across Dynamics 365, Dataverse, Power Platform, and Azure services. You will collaborate closely with solution architects, developers, functional consultants, and client stakeholders to design and deliver scalable, secure, and high-performing enterprise solutions - anchored in governance, innovation, and delivery excellence. Key Responsibilities: Technical Leadership & Architecture Own the end-to-end technical architecture for all D365 Finance & Operations projects Lead solution design workshops and establish reusable technical standards, patterns, and governance frameworks Ensure architectural alignment across Dataverse, Power Platform, and Azure integration layers Oversee the design, performance, and maintainability of all integrations, extensions, and customisations Review and approve technical deliverables to ensure compliance with best practice and long-term supportability. Delivery Oversight Provide hands-on technical oversight across multiple concurrent F&O implementations Identify, mitigate, and escalate technical risks throughout the project life cycle Partner with the Practice Director to drive consistency, quality, and velocity in technical delivery Guide development teams in adopting DevOps practices and CI/CD pipelines within Azure environments. Innovation & Continuous Improvement Stay abreast of Microsoft's Dynamics 365 roadmap, Azure innovations, and Power Platform capabilities Champion emerging technologies, tools, and delivery models that enhance solution quality and speed Mentor and upskill technical team members, fostering a high-performance culture across the F&O practice. Client & Stakeholder Engagement Engage directly with clients to translate complex business requirements into robust technical solutions Communicate architectural decisions and technical concepts clearly to non-technical stakeholders Act as a trusted advisor, ensuring technical strategies align with business goals and commercial outcomes. Experience Essential: Proven experience as a Technical Architect or Lead Developer across multiple end-to-end Dynamics 365 Finance & Operations implementations Deep expertise in F&O architecture: data entities, extensibility, integrations, performance optimisation Strong background in integrating F&O with Dataverse, Power Platform (Power BI, Power Automate, Power Apps), and Azure services (Logic Apps, Service Bus, Azure Functions, API Management) Proficiency in X , C#, .NET, DevOps pipelines, and Lifecycle Services (LCS) Solid grasp of enterprise integration patterns, cloud architecture principles, and security models Exceptional communication, leadership, and mentoring capabilities Microsoft certifications in Dynamics 365 F&O and/or Azure (preferred). Desirable: Demonstrated success in large-scale, multi-industry business transformations. Leadership experience in building and scaling teams.
Head Resourcing is working exclusively with a fast growing healthcare diagnostics and technology business who are looking for an experienced Technology Director to lead and deliver the technology strategy This is an excellent opportunity for a senior technology leader with experience in regulated, healthcare, laboratory services, health tech or medical environments to shape the future technology landscape of a scaling business. Reporting to the executive leadership team, you'll be responsible for driving digital transformation, platform development, systems integration, data governance, cybersecurity, and operational excellence across the organisation. Key Responsibilities Develop and execute the company's technology strategy and roadmap. Lead the evolution of technology platforms, systems architecture and infrastructure to support growth and scalability. Oversee API integrations with laboratory partners, suppliers and third-party providers. Drive the development of client-facing integrations and digital platforms. Establish robust data quality, monitoring, reporting and incident management capabilities. Lead technology initiatives supporting warehouse, logistics and fulfilment operations. Strengthen cybersecurity, governance, compliance and risk management frameworks. Identify opportunities to automate processes and improve operational efficiency. Manage relationships with technology partners, suppliers and key stakeholders. Provide strategic technology leadership while remaining close to operational delivery. About You You'll be an accomplished technology leader with a proven track record of delivering technology strategies within growing organisations. Essential Experience Senior technology leadership experience Experience delivering technology strategy within a scaling business. Strong knowledge of API architecture, systems integration and platform development. Experience leading digital transformation and business-critical technology programmes. Strong understanding of cloud technologies, modern software architectures and cybersecurity. Experience implementing governance, compliance and risk management frameworks. Excellent stakeholder engagement and communication skills. Highly Desirable Experience within healthcare, diagnostics, laboratory services, life sciences, medical devices, health technology or other regulated environments . Knowledge of healthcare data flows, laboratory integrations or clinical systems. Experience working with logistics, fulfilment, warehouse management or ERP platforms. Experience building and developing high-performing technology teams This is a unique opportunity in the market, so please reach out for more information
19/08/2026
Full time
Head Resourcing is working exclusively with a fast growing healthcare diagnostics and technology business who are looking for an experienced Technology Director to lead and deliver the technology strategy This is an excellent opportunity for a senior technology leader with experience in regulated, healthcare, laboratory services, health tech or medical environments to shape the future technology landscape of a scaling business. Reporting to the executive leadership team, you'll be responsible for driving digital transformation, platform development, systems integration, data governance, cybersecurity, and operational excellence across the organisation. Key Responsibilities Develop and execute the company's technology strategy and roadmap. Lead the evolution of technology platforms, systems architecture and infrastructure to support growth and scalability. Oversee API integrations with laboratory partners, suppliers and third-party providers. Drive the development of client-facing integrations and digital platforms. Establish robust data quality, monitoring, reporting and incident management capabilities. Lead technology initiatives supporting warehouse, logistics and fulfilment operations. Strengthen cybersecurity, governance, compliance and risk management frameworks. Identify opportunities to automate processes and improve operational efficiency. Manage relationships with technology partners, suppliers and key stakeholders. Provide strategic technology leadership while remaining close to operational delivery. About You You'll be an accomplished technology leader with a proven track record of delivering technology strategies within growing organisations. Essential Experience Senior technology leadership experience Experience delivering technology strategy within a scaling business. Strong knowledge of API architecture, systems integration and platform development. Experience leading digital transformation and business-critical technology programmes. Strong understanding of cloud technologies, modern software architectures and cybersecurity. Experience implementing governance, compliance and risk management frameworks. Excellent stakeholder engagement and communication skills. Highly Desirable Experience within healthcare, diagnostics, laboratory services, life sciences, medical devices, health technology or other regulated environments . Knowledge of healthcare data flows, laboratory integrations or clinical systems. Experience working with logistics, fulfilment, warehouse management or ERP platforms. Experience building and developing high-performing technology teams This is a unique opportunity in the market, so please reach out for more information
Eden James Consulting Limited
Milton Keynes, Buckinghamshire
We are recruiting for a Product Owner (Claims) on behalf of one of the UK's largest insurance-led organisations, providing critical financial protection to consumers across a major national industry. The business is partway through a large-scale digital transformation, modernising its core platforms and ways of working to deliver a faster, smarter claims experience. This role sits right at the centre of that change, working alongside major transformation partners and cross-functional digital teams. The successful candidate will own the end-to-end claims product roadmap and drive continuous improvement within an agreed change budget, balancing near-term system stabilisation with a multi-year roadmap towards automation, AI-assisted decision making and straight-through processing (STP) for low-complexity claims. This is a senior, hands-on role that calls for a strong insurance background, covering policies, claims triage, fraud detection and indemnity settlement, paired with genuine curiosity and a bias towards continuous improvement. Key Responsibilities Working with the Consumer Experience Director and Claims Director to define the claims product vision and roadmap, translating business strategy into a prioritised backlog. Setting and communicating a phased STP strategy with clear milestones and success metrics, and tracking product-level performance against them. Playing a leading role in the transformation programme, including helping design new operating models and embedding good product practice within the team. Maintaining a single, transparent, prioritised backlog as the primary intake point for change requests and improvement ideas, ensuring documentation is complete and fit for ongoing continuous improvement. Supporting the structured handover of knowledge, products and delivery ownership from the current Claims system programme into BAU, including planning for retention and succession within a long-tenured, highly experienced team. Identifying and prioritising automation opportunities across the claims lifecycle, and articulating trade-offs between cost, scope, sequencing, value and delivery capacity to support decision-making. Co-ordinating delivery across IT teams within an agile, matrix-managed environment, agreeing clear goals for each delivery cycle and aligning product priorities with available capacity and wider IT priorities. Ensuring strong product governance throughout, particularly as AI capabilities are integrated into claims processes. Overseeing testing, data migration and cutover planning for legacy-to-new platform transitions. Key Requirements Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims. Confident in presenting to and influencing C-suite stakeholders. Solid understanding of automation technologies and working knowledge of AI/ML applications in insurance, along with strong product governance experience. Experience working with data teams to define requirements, interpret model outputs and challenge assumptions. Strong grounding in Agile product delivery principles, including roadmap ownership, backlog and demand management, prioritisation frameworks and value-based decision making. Understanding of UK insurance regulation and of governance, risk and compliance requirements in IT delivery. Certified Scrum Product Owner (CSPO) or equivalent. If you're excited by the challenge of modernising claims for one of the industry's most trusted names, and want your fingerprints on a genuine automation and AI transformation journey, we'd love to hear from you. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
17/08/2026
Full time
We are recruiting for a Product Owner (Claims) on behalf of one of the UK's largest insurance-led organisations, providing critical financial protection to consumers across a major national industry. The business is partway through a large-scale digital transformation, modernising its core platforms and ways of working to deliver a faster, smarter claims experience. This role sits right at the centre of that change, working alongside major transformation partners and cross-functional digital teams. The successful candidate will own the end-to-end claims product roadmap and drive continuous improvement within an agreed change budget, balancing near-term system stabilisation with a multi-year roadmap towards automation, AI-assisted decision making and straight-through processing (STP) for low-complexity claims. This is a senior, hands-on role that calls for a strong insurance background, covering policies, claims triage, fraud detection and indemnity settlement, paired with genuine curiosity and a bias towards continuous improvement. Key Responsibilities Working with the Consumer Experience Director and Claims Director to define the claims product vision and roadmap, translating business strategy into a prioritised backlog. Setting and communicating a phased STP strategy with clear milestones and success metrics, and tracking product-level performance against them. Playing a leading role in the transformation programme, including helping design new operating models and embedding good product practice within the team. Maintaining a single, transparent, prioritised backlog as the primary intake point for change requests and improvement ideas, ensuring documentation is complete and fit for ongoing continuous improvement. Supporting the structured handover of knowledge, products and delivery ownership from the current Claims system programme into BAU, including planning for retention and succession within a long-tenured, highly experienced team. Identifying and prioritising automation opportunities across the claims lifecycle, and articulating trade-offs between cost, scope, sequencing, value and delivery capacity to support decision-making. Co-ordinating delivery across IT teams within an agile, matrix-managed environment, agreeing clear goals for each delivery cycle and aligning product priorities with available capacity and wider IT priorities. Ensuring strong product governance throughout, particularly as AI capabilities are integrated into claims processes. Overseeing testing, data migration and cutover planning for legacy-to-new platform transitions. Key Requirements Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims. Confident in presenting to and influencing C-suite stakeholders. Solid understanding of automation technologies and working knowledge of AI/ML applications in insurance, along with strong product governance experience. Experience working with data teams to define requirements, interpret model outputs and challenge assumptions. Strong grounding in Agile product delivery principles, including roadmap ownership, backlog and demand management, prioritisation frameworks and value-based decision making. Understanding of UK insurance regulation and of governance, risk and compliance requirements in IT delivery. Certified Scrum Product Owner (CSPO) or equivalent. If you're excited by the challenge of modernising claims for one of the industry's most trusted names, and want your fingerprints on a genuine automation and AI transformation journey, we'd love to hear from you. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Location: London, Manchester, Cardiff, Southampton At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling We're looking for Engineers who can lead and inspire teams, collaborating to spearhead the development of the Engine platform for clients all over the world. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. As a Staff Engineer you will: Coach, mentor, and grow a high-performing team, ensuring their well-being as they work on high-impact solutions that bring value to Engine and our customers. Have the opportunity to lead multiple complex projects from inception through to run Get hands-on when needed, using your strong system design skills to help the team make smart architectural decisions and unblock complex challenges. Take ownership of technical challenges critical to the success of the business Identify where existing tooling, applications, or processes can be enhanced and deliver innovative change Collaborate with clients, solution architects, product owners, and other engineers to help meet the client goals Obtain a wide and varied understanding of how banks operate around the world Shape the future capabilities of Engine, including our approach, tooling, automation and architecture. Lead by example in your contributions to the codebase, setting a high bar for others to aim for Champion a healthy engineering culture built on continuous improvement, technical excellence, and a focus on the customer. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. As a Staff Engineer you will bring the below experience or knowledge: Proven experience leading and mentoring high-performing engineering teams. Delivering change to critical systems in a distributed environment Be a highly proficient developer, maintaining a high standard for technical and coding excellence in the collective, through your own work Good understanding of DevOps practices Delivering complex outcomes across multiple domains and teams Working cross-functionally with technologists from other specialties, and non-technical stakeholders across the business Coaching and mentoring members of a team to upskill and develop them in their career Leading the technical delivery on large scale projects to successful completion The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with a Staff or Principal Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical & Leadership interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO / Engineering Director / Principal Engineer 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
17/08/2026
Full time
Location: London, Manchester, Cardiff, Southampton At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling We're looking for Engineers who can lead and inspire teams, collaborating to spearhead the development of the Engine platform for clients all over the world. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. As a Staff Engineer you will: Coach, mentor, and grow a high-performing team, ensuring their well-being as they work on high-impact solutions that bring value to Engine and our customers. Have the opportunity to lead multiple complex projects from inception through to run Get hands-on when needed, using your strong system design skills to help the team make smart architectural decisions and unblock complex challenges. Take ownership of technical challenges critical to the success of the business Identify where existing tooling, applications, or processes can be enhanced and deliver innovative change Collaborate with clients, solution architects, product owners, and other engineers to help meet the client goals Obtain a wide and varied understanding of how banks operate around the world Shape the future capabilities of Engine, including our approach, tooling, automation and architecture. Lead by example in your contributions to the codebase, setting a high bar for others to aim for Champion a healthy engineering culture built on continuous improvement, technical excellence, and a focus on the customer. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. As a Staff Engineer you will bring the below experience or knowledge: Proven experience leading and mentoring high-performing engineering teams. Delivering change to critical systems in a distributed environment Be a highly proficient developer, maintaining a high standard for technical and coding excellence in the collective, through your own work Good understanding of DevOps practices Delivering complex outcomes across multiple domains and teams Working cross-functionally with technologists from other specialties, and non-technical stakeholders across the business Coaching and mentoring members of a team to upskill and develop them in their career Leading the technical delivery on large scale projects to successful completion The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with a Staff or Principal Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical & Leadership interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO / Engineering Director / Principal Engineer 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
IT Director / Head of Technology (Software &IT Infrastructure) - New Role 90,000 - 100,000 + Benefits + Hybrid Working A leading organisation (of c.250 staff) requires a technically skilled, motivated, and forward-thinking IT Director/Head of Techncology to serve as a technical leader for the IT department and oversee the development, implementation, and management of all technological aspects across the group - to include both software development and IT infrastructure. This role requires both hands-on technical expertise and strategic oversight to align the department's capabilities with the group's broader operational objectives. Suitable candidates will have the following: Proven experience in a senior IT leadership role, including managing software development, infratrsucture and information security while building and scaling teams. In-depth knowledge of IT infrastructure, cloud services, enterprise applications, software development and security technologies. Strong experience in web applications development (.Net) In-depth knowledge of Agile, SDLC, ITIL and COBIT frameworks. Strong understanding of data protection regulations, information security standards and cyber risk management. Demonstrable experience leading digital transformation and systems integration projects. Communication, collaboration and diplomacy Strategic thinking and foresight Innovative mindset Emotional intelligence Decisiveness under pressure Responsibililties will include: Maintaining and developing existing software solutions/systems. Maintaining an up-to-date knowledge of emerging technologies and industry trends, with a particular focus on cyber, AI and automation. Communicating technical strategies, challenges, and achievements. Evaluating and implementing scalable architectural designs. Ensuring robust data management to enable performance management and drive strategic decision-making. Leading technical teams through agile development methodologies. Setting and managing technology budgets. Management of the full IT team including owning future recruitment, development, and retention of staff. Monitoring system performance and reliability. Identifying and mitigating security vulnerabilities. Ensuring compliance with industry standards and regulatory requirements. Please send CV for full job description and an informal chat.
14/08/2026
Full time
IT Director / Head of Technology (Software &IT Infrastructure) - New Role 90,000 - 100,000 + Benefits + Hybrid Working A leading organisation (of c.250 staff) requires a technically skilled, motivated, and forward-thinking IT Director/Head of Techncology to serve as a technical leader for the IT department and oversee the development, implementation, and management of all technological aspects across the group - to include both software development and IT infrastructure. This role requires both hands-on technical expertise and strategic oversight to align the department's capabilities with the group's broader operational objectives. Suitable candidates will have the following: Proven experience in a senior IT leadership role, including managing software development, infratrsucture and information security while building and scaling teams. In-depth knowledge of IT infrastructure, cloud services, enterprise applications, software development and security technologies. Strong experience in web applications development (.Net) In-depth knowledge of Agile, SDLC, ITIL and COBIT frameworks. Strong understanding of data protection regulations, information security standards and cyber risk management. Demonstrable experience leading digital transformation and systems integration projects. Communication, collaboration and diplomacy Strategic thinking and foresight Innovative mindset Emotional intelligence Decisiveness under pressure Responsibililties will include: Maintaining and developing existing software solutions/systems. Maintaining an up-to-date knowledge of emerging technologies and industry trends, with a particular focus on cyber, AI and automation. Communicating technical strategies, challenges, and achievements. Evaluating and implementing scalable architectural designs. Ensuring robust data management to enable performance management and drive strategic decision-making. Leading technical teams through agile development methodologies. Setting and managing technology budgets. Management of the full IT team including owning future recruitment, development, and retention of staff. Monitoring system performance and reliability. Identifying and mitigating security vulnerabilities. Ensuring compliance with industry standards and regulatory requirements. Please send CV for full job description and an informal chat.
An fantastic opportunity has arisen for an experienced and strategically minded Head of IT and Digital, to lead an IT Team in what will be multi-year transformation programme within a large, complex organisation. This will be an interim role, expected to be initially contracted for 9 to 12 months, with a range of challenges, but boiling down to supporting an organisation to work their way through an enterprise-wide transformation programme. The work will affect the organisational structure, ways of working and IT estate. Our client is looking for a very specific profile fit for this role, so please review the details below! Role: Head of IT and Digital Duration: TBC - expected to be 9-12 months Rate: TBC Status: Inside IR35 Location: Warwick Working Practice: 3-5 days per week onsite, dependent on requirements Key Responsibilities Provide strategic leadership for IT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned to transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT / Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments Proven track record of leading and directing major organisational transformation programmes, such as M&A activity, Multi-site / multi-organisation outsourcing or insourcing Proven capability in orchestrating complex, enterprise-wide change programmes Strong commercial, financial and strategic capability (Budget management of around 20-30million) Experience leading geographically dispersed, multi-disciplinary teams Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level Able to communicate the technical challenges in IT, to non-technical stakeholders
12/08/2026
Seasonal
An fantastic opportunity has arisen for an experienced and strategically minded Head of IT and Digital, to lead an IT Team in what will be multi-year transformation programme within a large, complex organisation. This will be an interim role, expected to be initially contracted for 9 to 12 months, with a range of challenges, but boiling down to supporting an organisation to work their way through an enterprise-wide transformation programme. The work will affect the organisational structure, ways of working and IT estate. Our client is looking for a very specific profile fit for this role, so please review the details below! Role: Head of IT and Digital Duration: TBC - expected to be 9-12 months Rate: TBC Status: Inside IR35 Location: Warwick Working Practice: 3-5 days per week onsite, dependent on requirements Key Responsibilities Provide strategic leadership for IT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned to transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT / Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments Proven track record of leading and directing major organisational transformation programmes, such as M&A activity, Multi-site / multi-organisation outsourcing or insourcing Proven capability in orchestrating complex, enterprise-wide change programmes Strong commercial, financial and strategic capability (Budget management of around 20-30million) Experience leading geographically dispersed, multi-disciplinary teams Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level Able to communicate the technical challenges in IT, to non-technical stakeholders
An fantastic opportunity has arisen for an experienced and strategically minded Head of IT and Digital, to lead an IT Team in what will be multi-year transformation programme within a large, complex organisation. This will be an interim role, expected to be initially contracted for 9 to 12 months, with a range of challenges, but boiling down to supporting an organisation to work their way through an enterprise-wide transformation programme. The work will affect the organisational structure, ways of working and IT estate. Our client is looking for a very specific profile fit for this role, so please review the details below! Role: Head of IT and Digital Duration: TBC - expected to be 9-12 months Rate: TBC Status: Inside IR35 Location: Warwick Working Practice: 3-5 days per week onsite, dependent on requirements Key Responsibilities Provide strategic leadership for IT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned to transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT / Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments Proven track record of leading and directing major organisational transformation programmes, such as M&A activity, Multi-site / multi-organisation outsourcing or insourcing Proven capability in orchestrating complex, enterprise-wide change programmes Strong commercial, financial and strategic capability (Budget management of around £20-30million) Experience leading geographically dispersed, multi-disciplinary teams Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level Able to communicate the technical challenges in IT, to non-technical stakeholders
12/08/2026
Full time
An fantastic opportunity has arisen for an experienced and strategically minded Head of IT and Digital, to lead an IT Team in what will be multi-year transformation programme within a large, complex organisation. This will be an interim role, expected to be initially contracted for 9 to 12 months, with a range of challenges, but boiling down to supporting an organisation to work their way through an enterprise-wide transformation programme. The work will affect the organisational structure, ways of working and IT estate. Our client is looking for a very specific profile fit for this role, so please review the details below! Role: Head of IT and Digital Duration: TBC - expected to be 9-12 months Rate: TBC Status: Inside IR35 Location: Warwick Working Practice: 3-5 days per week onsite, dependent on requirements Key Responsibilities Provide strategic leadership for IT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned to transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT / Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments Proven track record of leading and directing major organisational transformation programmes, such as M&A activity, Multi-site / multi-organisation outsourcing or insourcing Proven capability in orchestrating complex, enterprise-wide change programmes Strong commercial, financial and strategic capability (Budget management of around £20-30million) Experience leading geographically dispersed, multi-disciplinary teams Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level Able to communicate the technical challenges in IT, to non-technical stakeholders
Connect2Hackney , as the internal talent team for the London Borough of Hackney, are excited to offer an opportunity for an experienced Data Analyst to join our forward-thinking Customer Services, Digital & Data team. In this key role, you will be working at SFIA Level 4 ('Enable') to bridge the gap between raw data and impactful organisational decision-making. You will collaborate with stakeholders across the Council to translate complex business challenges into actionable insights, build user-friendly dashboards, and champion data-driven service improvements that directly benefit Hackney's residents and local businesses. Key Responsibilities Identify, clean, aggregate, and analyse internal and external datasets. Design and automate high-impact visualisations and dashboards that empower leaders to make faster, better-informed decisions. Partner across directorates and matrixed teams (e.g., Insight Service, Customer Experience, Digital Products) to understand business processes, key KPIs, and analytics requirements. Collaborate with Data Engineers and data owners to build trusted, reusable datasets using open-source languages and the Council's analytical data platform. Work within an Agile framework to iteratively deliver insights. Promote data sharing, best practices, and innovative analytical tools across the organisation. Implement robust data management, privacy, security, and risk controls to maintain the integrity, confidentiality, and accessibility of information assets. Provide direct line management for an Associate Analyst, contribute to multidisciplinary teams, and join an out-of-hours user support rota (with additional payment provided). What We Are Looking For We are seeking an analytical professional operating at SFIA Level 4 who demonstrates autonomy, influence, and strong technical problem-solving capabilities: Core Competencies & Technical Skills Data Visualisation: Proven experience using leading data analytics and visualisation tools to design, operationalise, and automate clear reports and visual formats. Data Science: Ability to investigate complex problem sets, apply data science techniques/programming languages, evaluate models, and integrate data sources. Data Modelling & Design: Skill in investigating ambiguous enterprise data requirements, planning data structures, and offering architectural guidance. Business Intelligence: Strong background in querying and optimising non-standard BI tools to streamline operational data and drive governance/management decisions. Information Assurance: Understanding of risk management, information security, data protection/privacy, and accreditation frameworks. About You Comfortable working under general direction, taking accountability, and planning tasks to hit quality targets. Fluent in translating complex technical data into plain, structured narrative stories for both non-technical and technical audiences. Adaptable, fast-paced mindset comfortable with iterative design and continuous learning. Qualifications Ideally educated to a Bachelor's degree level and/or holds a relevant professional qualification. Equivalent practical experience working at a similar technical level will be fully considered in lieu of formal qualifications . Why Join Hackney Council? Community Impact: Work directly on corporate objectives and Mayor's priorities that create positive social outcomes for Hackney's diverse community. Professional Growth: Active investment in your professional development, training opportunities, and peer networks. Inclusive Environment: A culture committed to equal opportunities, accessibility, sustainability, and hybrid flexible working Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
11/08/2026
Seasonal
Connect2Hackney , as the internal talent team for the London Borough of Hackney, are excited to offer an opportunity for an experienced Data Analyst to join our forward-thinking Customer Services, Digital & Data team. In this key role, you will be working at SFIA Level 4 ('Enable') to bridge the gap between raw data and impactful organisational decision-making. You will collaborate with stakeholders across the Council to translate complex business challenges into actionable insights, build user-friendly dashboards, and champion data-driven service improvements that directly benefit Hackney's residents and local businesses. Key Responsibilities Identify, clean, aggregate, and analyse internal and external datasets. Design and automate high-impact visualisations and dashboards that empower leaders to make faster, better-informed decisions. Partner across directorates and matrixed teams (e.g., Insight Service, Customer Experience, Digital Products) to understand business processes, key KPIs, and analytics requirements. Collaborate with Data Engineers and data owners to build trusted, reusable datasets using open-source languages and the Council's analytical data platform. Work within an Agile framework to iteratively deliver insights. Promote data sharing, best practices, and innovative analytical tools across the organisation. Implement robust data management, privacy, security, and risk controls to maintain the integrity, confidentiality, and accessibility of information assets. Provide direct line management for an Associate Analyst, contribute to multidisciplinary teams, and join an out-of-hours user support rota (with additional payment provided). What We Are Looking For We are seeking an analytical professional operating at SFIA Level 4 who demonstrates autonomy, influence, and strong technical problem-solving capabilities: Core Competencies & Technical Skills Data Visualisation: Proven experience using leading data analytics and visualisation tools to design, operationalise, and automate clear reports and visual formats. Data Science: Ability to investigate complex problem sets, apply data science techniques/programming languages, evaluate models, and integrate data sources. Data Modelling & Design: Skill in investigating ambiguous enterprise data requirements, planning data structures, and offering architectural guidance. Business Intelligence: Strong background in querying and optimising non-standard BI tools to streamline operational data and drive governance/management decisions. Information Assurance: Understanding of risk management, information security, data protection/privacy, and accreditation frameworks. About You Comfortable working under general direction, taking accountability, and planning tasks to hit quality targets. Fluent in translating complex technical data into plain, structured narrative stories for both non-technical and technical audiences. Adaptable, fast-paced mindset comfortable with iterative design and continuous learning. Qualifications Ideally educated to a Bachelor's degree level and/or holds a relevant professional qualification. Equivalent practical experience working at a similar technical level will be fully considered in lieu of formal qualifications . Why Join Hackney Council? Community Impact: Work directly on corporate objectives and Mayor's priorities that create positive social outcomes for Hackney's diverse community. Professional Growth: Active investment in your professional development, training opportunities, and peer networks. Inclusive Environment: A culture committed to equal opportunities, accessibility, sustainability, and hybrid flexible working Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA Experience: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity This role bridges the gap between our Service Desk and Senior Architect. You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. What You'll Be Doing • Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. • Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. • Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. • Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. • Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. • Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. About You You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. You'll likely bring: • At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. •Strong experience within a 3rd Line Support role in an MSP environment. • Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. • Experience supporting Entra ID, Intune and Microsoft Defender. • Strong networking knowledge including DNS, DHCP, VPNs and firewalls. • Experience supporting VMware, Hyper-V or similar virtualisation platforms. • Experience using HaloPSA or another PSA platform. • Excellent customer communication and stakeholder management skills. • A structured, evidence-based approach to troubleshooting and documentation. What This Role Isn't This isn't a Project Engineer role or an Azure Architect position. We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. Why Join Nexian? You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. You'll enjoy: • Hybrid working following successful onboarding. • Company pension. • Ongoing Microsoft training and certification support. • Career development opportunities. • Exposure to modern Microsoft technologies. • A collaborative team where your ideas and expertise are valued. Your Experience May Include Senior 3rd Line Engineer, 3rd Line Support Engineer, Senior Infrastructure Engineer, Microsoft Support Engineer, Senior Systems Engineer, MSP Engineer, Infrastructure Support Engineer, Technical Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer or Senior IT Engineer. Apply Now If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
10/08/2026
Full time
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA Experience: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity This role bridges the gap between our Service Desk and Senior Architect. You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. What You'll Be Doing • Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. • Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. • Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. • Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. • Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. • Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. About You You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. You'll likely bring: • At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. •Strong experience within a 3rd Line Support role in an MSP environment. • Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. • Experience supporting Entra ID, Intune and Microsoft Defender. • Strong networking knowledge including DNS, DHCP, VPNs and firewalls. • Experience supporting VMware, Hyper-V or similar virtualisation platforms. • Experience using HaloPSA or another PSA platform. • Excellent customer communication and stakeholder management skills. • A structured, evidence-based approach to troubleshooting and documentation. What This Role Isn't This isn't a Project Engineer role or an Azure Architect position. We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. Why Join Nexian? You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. You'll enjoy: • Hybrid working following successful onboarding. • Company pension. • Ongoing Microsoft training and certification support. • Career development opportunities. • Exposure to modern Microsoft technologies. • A collaborative team where your ideas and expertise are valued. Your Experience May Include Senior 3rd Line Engineer, 3rd Line Support Engineer, Senior Infrastructure Engineer, Microsoft Support Engineer, Senior Systems Engineer, MSP Engineer, Infrastructure Support Engineer, Technical Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer or Senior IT Engineer. Apply Now If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
10/08/2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
About The Role Marketing Executive - Job Description Reports to: Marketing Manager or Director of E-commerce Job Summary: We are looking for an ambitious, proactive and highly organised Marketing Executive with a strong understanding of digital marketing. The Marketing Executive will work closely with the marketing and e-commerce teams to develop, implement, and optimise online marketing campaigns that drive customer acquisition, engagement, and revenue growth. This role requires a data-driven mindset, a creative approach to problem-solving, and a passion for growing brands online. Key Responsibilities: Campaign Planning & Execution: Plan, develop, and execute e-commerce marketing campaigns across various digital channels, including email, social media, paid search, and display ads. Content Creation: Research, write, and edit a variety of content, including website copy, product descriptions, email campaigns, social media posts, and press releases. Email Marketing: Develop and manage email marketing campaigns that engage customers, promote new products, and drive repeat purchases. This includes list segmentation, A/B testing, email automation and performance analysis. Competitive Analysis: Conduct market and competitor analysis to stay informed of industry trends and identify opportunities for differentiation. Collaborate Cross-Functionally: Work closely with product, customer service, and technical teams to ensure seamless execution of campaigns and to align on key objectives. About You Qualifications: Education: Bachelor's degree in Marketing, or a related field. Experience: 2+ years of experience in B2C, preferably in an e-commerce setting. CRM experience. Technical Skills: Experience with digital marketing tools (e.g., Google Analytics, Google Ads, Facebook Business Manager, SEO tools like SEMrush or Ahrefs, email marketing platforms like Mailchimp). Ideally used Magento. Content Creation: Experience in content creation and social media management. Communication Skills: Excellent written and verbal communication skills, with a customer-centric mindset.
06/08/2026
Full time
About The Role Marketing Executive - Job Description Reports to: Marketing Manager or Director of E-commerce Job Summary: We are looking for an ambitious, proactive and highly organised Marketing Executive with a strong understanding of digital marketing. The Marketing Executive will work closely with the marketing and e-commerce teams to develop, implement, and optimise online marketing campaigns that drive customer acquisition, engagement, and revenue growth. This role requires a data-driven mindset, a creative approach to problem-solving, and a passion for growing brands online. Key Responsibilities: Campaign Planning & Execution: Plan, develop, and execute e-commerce marketing campaigns across various digital channels, including email, social media, paid search, and display ads. Content Creation: Research, write, and edit a variety of content, including website copy, product descriptions, email campaigns, social media posts, and press releases. Email Marketing: Develop and manage email marketing campaigns that engage customers, promote new products, and drive repeat purchases. This includes list segmentation, A/B testing, email automation and performance analysis. Competitive Analysis: Conduct market and competitor analysis to stay informed of industry trends and identify opportunities for differentiation. Collaborate Cross-Functionally: Work closely with product, customer service, and technical teams to ensure seamless execution of campaigns and to align on key objectives. About You Qualifications: Education: Bachelor's degree in Marketing, or a related field. Experience: 2+ years of experience in B2C, preferably in an e-commerce setting. CRM experience. Technical Skills: Experience with digital marketing tools (e.g., Google Analytics, Google Ads, Facebook Business Manager, SEO tools like SEMrush or Ahrefs, email marketing platforms like Mailchimp). Ideally used Magento. Content Creation: Experience in content creation and social media management. Communication Skills: Excellent written and verbal communication skills, with a customer-centric mindset.
Coast and Vale Learning Trust
Birmingham, Staffordshire
Work where it matters most, achieve what matters more Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. At Ormiston, we're committed to creating opportunities for young people by ensuring our schools and central services operate as effectively as possible. As we continue to evolve and improve, we're looking for a Business Analyst to help us simplify processes, drive efficiencies and support meaningful change across the organisation. This is a highly visible role within our Transformation team, offering the chance to work with colleagues at every level to understand how things work today and shape how they could work tomorrow. You'll combine analysis, problem-solving and stakeholder engagement to identify opportunities for improvement and turn ideas into practical, lasting solutions. We're looking for someone who enjoys getting to the heart of complex challenges, can build strong relationships quickly and is passionate about making life easier for colleagues through better processes, smarter systems and innovative ways of working. You'll not only design improvements but also play a key role in helping teams adopt and embed change successfully. This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities. Key responsibilities Map, review and analyse business processes to identify opportunities for improvement. Work collaboratively with stakeholders to design practical, user-focused solutions. Support the delivery and implementation of change across teams and functions. Use data and insight to evaluate impact and drive continuous improvement. Explore opportunities to utilise automation, digital tools and AI to enhance ways of working. About you You'll be a naturally curious and solution-focused professional with experience in business analysis, process improvement, transformation or operational change. You'll be able to build credibility quickly, ask the right questions and translate complex challenges into clear, practical solutions. We're looking for someone who combines strong analytical skills with a collaborative, people-focused approach, and who enjoys seeing change through from idea to implementation. If you're passionate about continuous improvement, confident working independently and motivated by making a tangible impact, you'll thrive in this role. This is an exciting opportunity to join a forward-thinking organisation where your work will have a genuine impact, helping us create simpler, more effective ways of working that ultimately support better outcomes for our schools and the young people they serve. Why work for Ormiston? Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach - they are our greatest asset. We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning. Ormiston, where every member of staff enjoys The opportunity to build on the legacy of those who came before - being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive Working for a Trust nationally recognised for its impact on disadvantaged children - a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve Being part of a team and community where you belong - receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities A supportive environment to grow your career - an extensive professional development programme, alongside flexible working arrangements and generous benefits Benefits that care for you We value your hard work and dedication, and we're committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools. When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role. You will have access to an attractive benefits package including: 30 days annual leave (rising to 32 days after 5 years' service) Generous pension and life cover Access to health and well-being programmes, including counselling service. Discounts on retail, travel, and leisure through our benefits platform. Free and confidential legal, tax and health 24/7 helpline. Cycle to work scheme. Automatic pay progression. Flexible working arrangements. And much more as part of a leading multi-academy trust. If you have any questions about the role please contact Costas Kyriacou, Associate Director of Transformation via email: The closing date for applications is 9am on 18 August with interviews taking place shortly after. Ormiston Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. Ormiston Academies Trust embraces diversity and promotes equality of opportunity. Flexible working opportunities will be considered. All successful appointments will be subject to suitability checks in accordance with KCSIE, including identity, Right to Work, qualifications, online searches, prohibition check, two references and enhanced DBS check including Children's Barred List. The post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, which provides information about which convictions must be declared during job applications and related exceptions, can be found here:
06/08/2026
Full time
Work where it matters most, achieve what matters more Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. At Ormiston, we're committed to creating opportunities for young people by ensuring our schools and central services operate as effectively as possible. As we continue to evolve and improve, we're looking for a Business Analyst to help us simplify processes, drive efficiencies and support meaningful change across the organisation. This is a highly visible role within our Transformation team, offering the chance to work with colleagues at every level to understand how things work today and shape how they could work tomorrow. You'll combine analysis, problem-solving and stakeholder engagement to identify opportunities for improvement and turn ideas into practical, lasting solutions. We're looking for someone who enjoys getting to the heart of complex challenges, can build strong relationships quickly and is passionate about making life easier for colleagues through better processes, smarter systems and innovative ways of working. You'll not only design improvements but also play a key role in helping teams adopt and embed change successfully. This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities. Key responsibilities Map, review and analyse business processes to identify opportunities for improvement. Work collaboratively with stakeholders to design practical, user-focused solutions. Support the delivery and implementation of change across teams and functions. Use data and insight to evaluate impact and drive continuous improvement. Explore opportunities to utilise automation, digital tools and AI to enhance ways of working. About you You'll be a naturally curious and solution-focused professional with experience in business analysis, process improvement, transformation or operational change. You'll be able to build credibility quickly, ask the right questions and translate complex challenges into clear, practical solutions. We're looking for someone who combines strong analytical skills with a collaborative, people-focused approach, and who enjoys seeing change through from idea to implementation. If you're passionate about continuous improvement, confident working independently and motivated by making a tangible impact, you'll thrive in this role. This is an exciting opportunity to join a forward-thinking organisation where your work will have a genuine impact, helping us create simpler, more effective ways of working that ultimately support better outcomes for our schools and the young people they serve. Why work for Ormiston? Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach - they are our greatest asset. We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning. Ormiston, where every member of staff enjoys The opportunity to build on the legacy of those who came before - being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive Working for a Trust nationally recognised for its impact on disadvantaged children - a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve Being part of a team and community where you belong - receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities A supportive environment to grow your career - an extensive professional development programme, alongside flexible working arrangements and generous benefits Benefits that care for you We value your hard work and dedication, and we're committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools. When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role. You will have access to an attractive benefits package including: 30 days annual leave (rising to 32 days after 5 years' service) Generous pension and life cover Access to health and well-being programmes, including counselling service. Discounts on retail, travel, and leisure through our benefits platform. Free and confidential legal, tax and health 24/7 helpline. Cycle to work scheme. Automatic pay progression. Flexible working arrangements. And much more as part of a leading multi-academy trust. If you have any questions about the role please contact Costas Kyriacou, Associate Director of Transformation via email: The closing date for applications is 9am on 18 August with interviews taking place shortly after. Ormiston Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. Ormiston Academies Trust embraces diversity and promotes equality of opportunity. Flexible working opportunities will be considered. All successful appointments will be subject to suitability checks in accordance with KCSIE, including identity, Right to Work, qualifications, online searches, prohibition check, two references and enhanced DBS check including Children's Barred List. The post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, which provides information about which convictions must be declared during job applications and related exceptions, can be found here:
