Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
24/08/2026
Full time
Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
CRM Manager (Salesforce) Contract: Permanent Hours: Full time (35 hours per week) Location: Somerset House, Strand, London WC2R 1LA (hybrid, in office Tuesday-Thursday, minimum of three days per week) Salary: £36,000-38,000 (dependant on experience) Main Purpose of the Role The CRM Manager will lead the strategic development, optimisation, and ownership of our Salesforce-based CRM system. This pivotal role will ensure that the CRM supports and advances the charity's business strategy, operational priorities, and mission to achieve its charitable objectives. The successful candidate will be an enthusiastic advocate for continuous improvement, working collaboratively across the organisation to identify opportunities to modernise processes, solve operational challenges and maximise the value of our CRM. They will be comfortable questioning existing ways of working, introducing new ideas, and helping colleagues embrace change as our systems and programmes continue to evolve. Acting as the organisation's Product Owner for Salesforce, the CRM Manager will develop and maintain the CRM roadmap, balancing organisational priorities, user needs and technical opportunities to ensure the platform continues to evolve alongside the charity. The postholder will play a key leadership role in aligning the system with our programme delivery, stakeholder management, evaluation, communication, and partnership engagement needs. This includes identifying and addressing inefficiencies, ensuring accuracy, enhancing user experience across internal teams and our national partner network, and supporting the long-term scalability of the system. Following the implementation of the CRM system in recent years, the CRM Manager will be instrumental in continuing to embed the system across the organisation, leading onboarding and training, driving user engagement, and refining how the platform underpins core business operations. The CRM Manager will play a central role in ensuring the system continues to evolve to meet changing organisational needs, supporting innovation, organisational growth and the delivery of an expanding national programme. In addition to their CRM focus, the role will maintain a strategic lens on broader digital systems and IT development, ensuring CRM integrations and related technologies are future-proofed and coherent across the organisation. Key Objectives of the CRM System Enable scalable and efficient delivery of our national programmes, network and events Improve partnership and stakeholder relationship engagement Support robust data capture, reporting and impact evaluation Drive automation of core processes to reduce administrative burden Increase data quality and accessibility across teams Embed best practice in data governance and user training Key Responsibilities CRM System Leadership Act as the internal lead for the Salesforce CRM, ensuring ongoing development aligns with organisational needs and charitable goals Proactively identify and resolve system inefficiencies, user challenges, and development opportunities Continually review organisational processes, identifying opportunities to simplify, automate and improve workflows through effective use of Salesforce and associated digital systems. Work closely with colleagues to understand business requirements, map existing processes, and translate operational needs into CRM improvements, ensuring solutions are user-focused, scalable and aligned with organisational priorities. Work collaboratively across departments to embed CRM use into workflows and champion user adoption Lead onboarding, training, and ongoing support for new and existing users across internal teams and external partner organisations Oversee the administration and ongoing management of the organisation's form builder platform (e.g. FormAssembly, ensuring forms are integrated effectively with the CRM, and support key data capture processes across programmes, partnerships, and internal operations Manage relationships with our external Salesforce implementation partner, including coordinating projects, updates and technical troubleshooting Maintain and support community engagement with our digital portal (The Exchange) supporting National Saturday Club's network of Tutors and Coordinators. Oversee and maintain clear, accessible system documentation, user guidance, training materials, and change logs to support effective knowledge transfer, continuity of operations, and future handover Coordinate support staff responsible for CRM and data administration tasks Data and Reporting Design and maintain robust dashboards, reports, and contact data views that support programme delivery, fundraising, reporting, evaluation and operational needs Ensure CRM data is clean, accurate, and compliant with data protection regulations Oversee the management of data retention, working with our external partner to embedd our data retention policies in accordance with GDPR Manage data imports and exports, using dataloader and import wizard Champion a data-informed culture, enabling teams to access and interpret data to inform decision-making Systems Integration and Development Work collaboratively with teams across the organisation to understand emerging needs, challenge existing processes where appropriate, and identify opportunities to improve efficiency through technology Play a key role in scoping and delivering CRM-related digital projects or system improvements, including integrations with other tools (e.g. email marketing, project management, event tools) Contribute to organisational digital strategy from a CRM perspective Actively engage with the wider salesforce community to keep up to date with developments in the salesforce eco-system General IT Support (CRM Lens) Provide light-touch oversight and coordination on general systems support (e.g., software access, licences, hardware needs), as they relate to CRM use Support the Head of Operations in digital risk management, supplier liaison, and IT and data policy updates and implementation Work collaboratively and with support from the Administration Assistant to manage queries from community users, complete routine data management tasks and simple system administration needs Person Specification Essential Salesforce Platform Administrator Certification (AD001) or equivalent experience Minimum 3 years' experience working with CRM systems (Salesforce specific experience highly desirable) in a professional setting, with demonstrable responsibility for system management, configuration, data management, and/or user support. Strategic thinker with ability to translate organisational needs into system functionality Demonstrable ability to identify opportunities for continuous improvement and successfully implement change. Curious, proactive and solutions-focused, with a genuine interest in improving systems and ways of working. Excellent facilitation and stakeholder engagement skills, with the confidence to challenge constructively and influence change. Excellent data management, analysis and reporting skills including data imports and exports Experience leading user onboarding, training, and documentation Strong project management skills with a proactive and solution-focused approach Outstanding communication and interpersonal skills, with the ability to work across teams and levels Highly organised with excellent attention to detail Desirable Experience managing relationships with CRM implementation or support partners Experience with third party integrations, particularly FormAssembly and Campaign Monitor Understanding of digital integrations and system mapping Familiarity with the charity or education sector and understanding of working with partner networks Other Information Some occasional travel and weekend work is required including team-wide responsibility to supporting the delivery of the national events Training and professional development support available This post may be required to undertake other duties that fall within the scope and purpose of the role Employment benefits The Saturday Club Trust offers the following employment benefits: Working at the prestigious cultural destination Somerset House in central London, with access to offers and events from our resident community and discounts at onsite restaurants, bars and cafes Enhanced annual leave - 25 days plus bank holidays Flexible hybrid working upon agreement Company pension scheme Life insurance cover Access to our external employee assistance programme (Health Assured) for free 24/7 confidential advice and support Cycle to Work scheme How to Apply Closing date: Monday 07 September 2026 Send your CV and covering letter to and complete our Equality & Diversity Monitoring Form. We will review applications as they are received and may invite suitable candidates to interview before the closing date. We therefore encourage you to apply as soon as possible. The vacancy may close early if a suitable candidate is appointed. For questions: Equality, Diversity & Inclusion . click apply for full job details
24/08/2026
Full time
CRM Manager (Salesforce) Contract: Permanent Hours: Full time (35 hours per week) Location: Somerset House, Strand, London WC2R 1LA (hybrid, in office Tuesday-Thursday, minimum of three days per week) Salary: £36,000-38,000 (dependant on experience) Main Purpose of the Role The CRM Manager will lead the strategic development, optimisation, and ownership of our Salesforce-based CRM system. This pivotal role will ensure that the CRM supports and advances the charity's business strategy, operational priorities, and mission to achieve its charitable objectives. The successful candidate will be an enthusiastic advocate for continuous improvement, working collaboratively across the organisation to identify opportunities to modernise processes, solve operational challenges and maximise the value of our CRM. They will be comfortable questioning existing ways of working, introducing new ideas, and helping colleagues embrace change as our systems and programmes continue to evolve. Acting as the organisation's Product Owner for Salesforce, the CRM Manager will develop and maintain the CRM roadmap, balancing organisational priorities, user needs and technical opportunities to ensure the platform continues to evolve alongside the charity. The postholder will play a key leadership role in aligning the system with our programme delivery, stakeholder management, evaluation, communication, and partnership engagement needs. This includes identifying and addressing inefficiencies, ensuring accuracy, enhancing user experience across internal teams and our national partner network, and supporting the long-term scalability of the system. Following the implementation of the CRM system in recent years, the CRM Manager will be instrumental in continuing to embed the system across the organisation, leading onboarding and training, driving user engagement, and refining how the platform underpins core business operations. The CRM Manager will play a central role in ensuring the system continues to evolve to meet changing organisational needs, supporting innovation, organisational growth and the delivery of an expanding national programme. In addition to their CRM focus, the role will maintain a strategic lens on broader digital systems and IT development, ensuring CRM integrations and related technologies are future-proofed and coherent across the organisation. Key Objectives of the CRM System Enable scalable and efficient delivery of our national programmes, network and events Improve partnership and stakeholder relationship engagement Support robust data capture, reporting and impact evaluation Drive automation of core processes to reduce administrative burden Increase data quality and accessibility across teams Embed best practice in data governance and user training Key Responsibilities CRM System Leadership Act as the internal lead for the Salesforce CRM, ensuring ongoing development aligns with organisational needs and charitable goals Proactively identify and resolve system inefficiencies, user challenges, and development opportunities Continually review organisational processes, identifying opportunities to simplify, automate and improve workflows through effective use of Salesforce and associated digital systems. Work closely with colleagues to understand business requirements, map existing processes, and translate operational needs into CRM improvements, ensuring solutions are user-focused, scalable and aligned with organisational priorities. Work collaboratively across departments to embed CRM use into workflows and champion user adoption Lead onboarding, training, and ongoing support for new and existing users across internal teams and external partner organisations Oversee the administration and ongoing management of the organisation's form builder platform (e.g. FormAssembly, ensuring forms are integrated effectively with the CRM, and support key data capture processes across programmes, partnerships, and internal operations Manage relationships with our external Salesforce implementation partner, including coordinating projects, updates and technical troubleshooting Maintain and support community engagement with our digital portal (The Exchange) supporting National Saturday Club's network of Tutors and Coordinators. Oversee and maintain clear, accessible system documentation, user guidance, training materials, and change logs to support effective knowledge transfer, continuity of operations, and future handover Coordinate support staff responsible for CRM and data administration tasks Data and Reporting Design and maintain robust dashboards, reports, and contact data views that support programme delivery, fundraising, reporting, evaluation and operational needs Ensure CRM data is clean, accurate, and compliant with data protection regulations Oversee the management of data retention, working with our external partner to embedd our data retention policies in accordance with GDPR Manage data imports and exports, using dataloader and import wizard Champion a data-informed culture, enabling teams to access and interpret data to inform decision-making Systems Integration and Development Work collaboratively with teams across the organisation to understand emerging needs, challenge existing processes where appropriate, and identify opportunities to improve efficiency through technology Play a key role in scoping and delivering CRM-related digital projects or system improvements, including integrations with other tools (e.g. email marketing, project management, event tools) Contribute to organisational digital strategy from a CRM perspective Actively engage with the wider salesforce community to keep up to date with developments in the salesforce eco-system General IT Support (CRM Lens) Provide light-touch oversight and coordination on general systems support (e.g., software access, licences, hardware needs), as they relate to CRM use Support the Head of Operations in digital risk management, supplier liaison, and IT and data policy updates and implementation Work collaboratively and with support from the Administration Assistant to manage queries from community users, complete routine data management tasks and simple system administration needs Person Specification Essential Salesforce Platform Administrator Certification (AD001) or equivalent experience Minimum 3 years' experience working with CRM systems (Salesforce specific experience highly desirable) in a professional setting, with demonstrable responsibility for system management, configuration, data management, and/or user support. Strategic thinker with ability to translate organisational needs into system functionality Demonstrable ability to identify opportunities for continuous improvement and successfully implement change. Curious, proactive and solutions-focused, with a genuine interest in improving systems and ways of working. Excellent facilitation and stakeholder engagement skills, with the confidence to challenge constructively and influence change. Excellent data management, analysis and reporting skills including data imports and exports Experience leading user onboarding, training, and documentation Strong project management skills with a proactive and solution-focused approach Outstanding communication and interpersonal skills, with the ability to work across teams and levels Highly organised with excellent attention to detail Desirable Experience managing relationships with CRM implementation or support partners Experience with third party integrations, particularly FormAssembly and Campaign Monitor Understanding of digital integrations and system mapping Familiarity with the charity or education sector and understanding of working with partner networks Other Information Some occasional travel and weekend work is required including team-wide responsibility to supporting the delivery of the national events Training and professional development support available This post may be required to undertake other duties that fall within the scope and purpose of the role Employment benefits The Saturday Club Trust offers the following employment benefits: Working at the prestigious cultural destination Somerset House in central London, with access to offers and events from our resident community and discounts at onsite restaurants, bars and cafes Enhanced annual leave - 25 days plus bank holidays Flexible hybrid working upon agreement Company pension scheme Life insurance cover Access to our external employee assistance programme (Health Assured) for free 24/7 confidential advice and support Cycle to Work scheme How to Apply Closing date: Monday 07 September 2026 Send your CV and covering letter to and complete our Equality & Diversity Monitoring Form. We will review applications as they are received and may invite suitable candidates to interview before the closing date. We therefore encourage you to apply as soon as possible. The vacancy may close early if a suitable candidate is appointed. For questions: Equality, Diversity & Inclusion . click apply for full job details
Head of IT Bristol Hybrid Working Competitive Salary 90k circa DOE + Benefits Full Time 40 Hours per Week (Monday to Friday) We are recruiting for a Head of IT to take full ownership of a growing and evolving technology estate within a highly regulated environment. Reporting directly to the CEO, you will play a key role in shaping technology strategy whilst leading day-to-day IT operations, infrastructure, security and compliance. This is not a role where you simply set the direction and delegate everything else. We are looking for a hands-on technology leader who can move seamlessly from discussions around budgets, risk and future technology roadmaps to reviewing infrastructure, managing suppliers, strengthening cybersecurity and supporting complex technical projects when required. The Role Based at our clients headquarters in Bristol , with an expected on-site presence of approximately three days per week, you will lead a small IT team and take responsibility for the entire technology function. Key areas of responsibility include: IT infrastructure, networks and cloud architecture AWS and hybrid/on-premise environments Microsoft Entra ID, Active Directory and Microsoft Intune Cybersecurity, EDR and SIEM platforms Information security, UK GDPR and regulatory compliance Business continuity and disaster recovery planning IT strategy, systems optimisation and application rationalisation Supplier management, contracts and technology budgets End-user support and access management Developing, mentoring and growing the internal IT team Operating within a highly regulated and customer-focused environment, security, resilience and compliance are central to this role. We are keen to speak with experienced IT professionals who can combine strategic leadership with strong technical expertise. You will ideally have: Extensive experience across IT operations, systems engineering and infrastructure management Previous experience leading, developing and mentoring IT teams Strong hands-on knowledge of AWS and hybrid infrastructure environments Good working knowledge of Microsoft Entra ID and Microsoft Intune Strong networking fundamentals Practical cybersecurity experience Experience working within regulated or compliance-driven environments Proven experience managing third-party suppliers, contracts and technology budgets
18/08/2026
Full time
Head of IT Bristol Hybrid Working Competitive Salary 90k circa DOE + Benefits Full Time 40 Hours per Week (Monday to Friday) We are recruiting for a Head of IT to take full ownership of a growing and evolving technology estate within a highly regulated environment. Reporting directly to the CEO, you will play a key role in shaping technology strategy whilst leading day-to-day IT operations, infrastructure, security and compliance. This is not a role where you simply set the direction and delegate everything else. We are looking for a hands-on technology leader who can move seamlessly from discussions around budgets, risk and future technology roadmaps to reviewing infrastructure, managing suppliers, strengthening cybersecurity and supporting complex technical projects when required. The Role Based at our clients headquarters in Bristol , with an expected on-site presence of approximately three days per week, you will lead a small IT team and take responsibility for the entire technology function. Key areas of responsibility include: IT infrastructure, networks and cloud architecture AWS and hybrid/on-premise environments Microsoft Entra ID, Active Directory and Microsoft Intune Cybersecurity, EDR and SIEM platforms Information security, UK GDPR and regulatory compliance Business continuity and disaster recovery planning IT strategy, systems optimisation and application rationalisation Supplier management, contracts and technology budgets End-user support and access management Developing, mentoring and growing the internal IT team Operating within a highly regulated and customer-focused environment, security, resilience and compliance are central to this role. We are keen to speak with experienced IT professionals who can combine strategic leadership with strong technical expertise. You will ideally have: Extensive experience across IT operations, systems engineering and infrastructure management Previous experience leading, developing and mentoring IT teams Strong hands-on knowledge of AWS and hybrid infrastructure environments Good working knowledge of Microsoft Entra ID and Microsoft Intune Strong networking fundamentals Practical cybersecurity experience Experience working within regulated or compliance-driven environments Proven experience managing third-party suppliers, contracts and technology budgets
Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems. The Organisation This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions. The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support. The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops. The Role This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments. You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central , so previous ERP support experience is important. You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate. The team is currently small, so there's also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows. What They're Looking For Experience providing ERP support within a Microsoft environment Experience supporting Dynamics NAV or Dynamics 365 Business Central Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues Experience working directly with customers or end users in a support environment Good understanding of business processes, particularly areas such as finance, sales or operations Experience working with support tickets, SLAs, incident management and appropriate escalation Exposure to Power Platform would be beneficial The Offer You'll receive a salary of up to 40,000 , with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts. This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function. If you're an Dynamics Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
14/08/2026
Full time
Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems. The Organisation This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions. The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support. The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops. The Role This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments. You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central , so previous ERP support experience is important. You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate. The team is currently small, so there's also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows. What They're Looking For Experience providing ERP support within a Microsoft environment Experience supporting Dynamics NAV or Dynamics 365 Business Central Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues Experience working directly with customers or end users in a support environment Good understanding of business processes, particularly areas such as finance, sales or operations Experience working with support tickets, SLAs, incident management and appropriate escalation Exposure to Power Platform would be beneficial The Offer You'll receive a salary of up to 40,000 , with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts. This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function. If you're an Dynamics Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
10/08/2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Inventum Group (Formally Wells Tobias)
City, London
Head of Expert Network & Sourcing Location: London - 5 days in office Working Pattern: Full-time, Permanent Salary: 70,000- 80,000 + flexibility for the right candidate About the Role This is not a traditional recruitment or Talent Acquisition role. Joining a fast-growing AI business, you'll build and lead the expert network and sourcing function responsible for identifying, engaging and growing networks of specialist professionals across a range of industries. The business works with leading AI organisations to source the specialist expertise and human data required to develop and evaluate increasingly sophisticated AI models. This is a high-volume, analytical and highly entrepreneurial role, combining expert sourcing, network development, analytics, automation and operations . You'll build scalable processes that enable the business to identify hundreds of relevant experts for multiple projects across constantly evolving sectors and domains. You'll take ownership of a growing team and help build the function from the ground up, with sourcing directly connected to project delivery and commercial growth. What You'll Own Build and lead the central expert network and sourcing function , developing scalable processes, systems and best practice. Design and deliver high-volume sourcing strategies across multiple channels, including LinkedIn, digital campaigns, job boards, partnerships and automated outreach. Build, grow and manage networks and communities of specialist professionals across multiple sectors. Rapidly launch new sourcing campaigns for emerging projects and evolving requirements. Own sourcing performance, using data to measure pipeline efficiency, conversion, cost-per-expert and repeat engagement. Develop strategies to maximise the re-engagement and repeat participation of qualified experts, reducing acquisition costs over time. Introduce AI, automation and technology to improve sourcing efficiency, scalability and reach. Develop compelling outreach and engagement strategies that attract specialists to participate in projects rather than traditional employment opportunities. Lead and develop a small central team while supporting multiple concurrent projects. Partner with leadership and project teams to forecast demand and build expert pipelines ahead of project requirements. What We're Looking For We're looking for someone who enjoys building rather than inheriting - someone who can combine commercial thinking, data and hands-on execution to create a scalable expert acquisition engine. You may come from an expert network, talent intelligence, sourcing, recruitment, marketplace, research, consulting or high-growth technology environment. You'll ideally have: Experience leading or building a sourcing, expert network, recruitment, talent acquisition, marketplace or similar function . Experience managing high-volume sourcing, acquisition or specialist pipelines. A strong analytical mindset, with the ability to use data to understand performance and identify opportunities for improvement. Experience using AI, automation and technology to improve sourcing or operational processes. Strong understanding of sourcing funnels, conversion, engagement and pipeline management. Excellent communication and stakeholder management skills. A hands-on, entrepreneurial approach and the ability to operate effectively in a fast-paced, ambiguous environment. Experience building teams, processes or functions within a startup, scale-up or high-growth business. Particularly relevant backgrounds We'd be particularly interested in candidates with experience in: Expert networks and specialist research Talent intelligence and strategic sourcing Marketplace or supply-side acquisition Community or network building High-volume recruitment/sourcing environments AI, technology or other high-growth businesses Experience working with specialist professionals in areas such as finance, healthcare, legal, consulting, investment or technology would also be valuable. Inventum Group is acting as an Employment Agency in relation to this vacancy.
07/08/2026
Full time
Head of Expert Network & Sourcing Location: London - 5 days in office Working Pattern: Full-time, Permanent Salary: 70,000- 80,000 + flexibility for the right candidate About the Role This is not a traditional recruitment or Talent Acquisition role. Joining a fast-growing AI business, you'll build and lead the expert network and sourcing function responsible for identifying, engaging and growing networks of specialist professionals across a range of industries. The business works with leading AI organisations to source the specialist expertise and human data required to develop and evaluate increasingly sophisticated AI models. This is a high-volume, analytical and highly entrepreneurial role, combining expert sourcing, network development, analytics, automation and operations . You'll build scalable processes that enable the business to identify hundreds of relevant experts for multiple projects across constantly evolving sectors and domains. You'll take ownership of a growing team and help build the function from the ground up, with sourcing directly connected to project delivery and commercial growth. What You'll Own Build and lead the central expert network and sourcing function , developing scalable processes, systems and best practice. Design and deliver high-volume sourcing strategies across multiple channels, including LinkedIn, digital campaigns, job boards, partnerships and automated outreach. Build, grow and manage networks and communities of specialist professionals across multiple sectors. Rapidly launch new sourcing campaigns for emerging projects and evolving requirements. Own sourcing performance, using data to measure pipeline efficiency, conversion, cost-per-expert and repeat engagement. Develop strategies to maximise the re-engagement and repeat participation of qualified experts, reducing acquisition costs over time. Introduce AI, automation and technology to improve sourcing efficiency, scalability and reach. Develop compelling outreach and engagement strategies that attract specialists to participate in projects rather than traditional employment opportunities. Lead and develop a small central team while supporting multiple concurrent projects. Partner with leadership and project teams to forecast demand and build expert pipelines ahead of project requirements. What We're Looking For We're looking for someone who enjoys building rather than inheriting - someone who can combine commercial thinking, data and hands-on execution to create a scalable expert acquisition engine. You may come from an expert network, talent intelligence, sourcing, recruitment, marketplace, research, consulting or high-growth technology environment. You'll ideally have: Experience leading or building a sourcing, expert network, recruitment, talent acquisition, marketplace or similar function . Experience managing high-volume sourcing, acquisition or specialist pipelines. A strong analytical mindset, with the ability to use data to understand performance and identify opportunities for improvement. Experience using AI, automation and technology to improve sourcing or operational processes. Strong understanding of sourcing funnels, conversion, engagement and pipeline management. Excellent communication and stakeholder management skills. A hands-on, entrepreneurial approach and the ability to operate effectively in a fast-paced, ambiguous environment. Experience building teams, processes or functions within a startup, scale-up or high-growth business. Particularly relevant backgrounds We'd be particularly interested in candidates with experience in: Expert networks and specialist research Talent intelligence and strategic sourcing Marketplace or supply-side acquisition Community or network building High-volume recruitment/sourcing environments AI, technology or other high-growth businesses Experience working with specialist professionals in areas such as finance, healthcare, legal, consulting, investment or technology would also be valuable. Inventum Group is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K.
06/08/2026
Full time
IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C - Level and Heads of Departments) Technical Skills Required Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K.
Head of Software Development with MS SQL Server The Head of Software Development for a Bank is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The Client would like to see at least 7 to 10 years expertise in working with and developing applications using SQL Server, SSIS and SSRS and if possible some experience with C# .Net You will be working with and using MS SQL Server and SSIS for reporting purposes at this bank. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development including MS SQL Server with SSIS, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K.
06/08/2026
Full time
Head of Software Development with MS SQL Server The Head of Software Development for a Bank is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The Client would like to see at least 7 to 10 years expertise in working with and developing applications using SQL Server, SSIS and SSRS and if possible some experience with C# .Net You will be working with and using MS SQL Server and SSIS for reporting purposes at this bank. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development including MS SQL Server with SSIS, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K.
Head of Software Delivery - Private Banking The Head of Software Delivery for Private Banking is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K.
06/08/2026
Full time
Head of Software Delivery - Private Banking The Head of Software Delivery for Private Banking is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K.
Our Future Healthis an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases. We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better. With over 2.5M volunteers across the UK, we'renow the world's biggest health researchprogramme of its kind, and our volunteer group is also more diverse than other, similar health researchprogrammes. Technology and data are central to our mission. Our systems power websites, clinics across the UK, secure analytics and research systems, pipelines that process highly sensitive health and genetic data, and we are continuing to grow our engineering capability to support this ambition. We are looking for a Staff Engineer (Architect) to own the high-level design of our researcher operations systems. As Our Future Health moves to expand its research offering we need to build and operate new systems related to acquiring researchers, onboarding them, taking them through the study application process, and maintaining our relationship with them. The role will require working with other functions at Our Future Health such as Finance, Customer Support, and we expect it to involve a mixture of bespoke building of select components alongside configuration and integration of SaaS products like CRM, ticketing, support, and email comms systems. Where we build our own components you will work with product development squads to define the design and requirements for the component and then support the squad as they build it. The researcher onboarding and study application processes are vitally important to Our Future Health since they form our implementation of two principles from the "Five Safes" framework for safe research access to data - "safe people" and "safe projects". As well as the responsibilities specific to the researcher operations area, as a member of the Architecture team you will also play a key role in general architecture activities at Our Future Health - working with other engineers to guide the wider platform design, work on cross-platform projects which add new platform-side capabilities, represent technology in the early stages of future projects, and so on. Responsibilities Day to day work will vary depending on what your focus is at that time, but will include things like: Represent technology/architecture/engineering in cross functional project teams throughout a project's lifecycle (from ideation to implementation). Work within the team to identify optimal solutions for challenges, communicate them outwards to stakeholders and work with others to implement them. Work with your peer staff engineers and Head of Engineering to act as a guiding mind for the engineering/architecture in your business area. Identify areas for improvement and work with other leaders to implement. Lead decision making on critical technical strategy and implementations which affect your business area. Identify opportunities for and then carry out specific pieces of high impact hands on work where it makes sense. Work with partners and suppliers to integrate their systems with Our Future Health's. Support your colleagues with pairing, peer reviews, coaching, discussion, and other collaborative activities that help everyone reach high standards and result in the delivery of high quality software products. Contribute to the reliability, resilience and ongoing evolution of critical research platform services and live systems where required. We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we'd like to hear from you: Technical Skills You have led the architectural design of systems. Experience of configuring and integrating off the shelf SaaS systems with bespoke web and backend applications, via APIs, event driven architectures, etc. Appreciation of the balance between "build" and "buy", experience of weighing up pros and cons to make a selection which will fit into the wider organisation's systems and meet the needs of organisational internal users and goals. Knowledge and experience of building cloud hosted consumer web applications and backend services using open source technologies such as Node.js, Ruby on Rails, Python in a start up or scale up environment. Prior experience with Azure (ideally), AWS or GCP. Comfortable working with Infrastructure as Code, ideally with knowledge of Terraform. Knowledge of good data modelling and design patterns; in-depth knowledge of relational databases (e.g. PostgreSQL) and familiarity with other types of data store (blob, document, graph). Expertise in modern, agile development practices like code review, TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data. Competencies Experience working in/with cross functional teams consisting of engineers, product, UX and non technical stakeholders. Proven ability to communicate with stakeholders and audiences at different levels. Understanding of the importance of operational, security and legal factors when designing solutions, with the ability to articulate trade offs and make informed decisions around design and technology choices. Experience working in small, growing organisations with a high degree of ambiguity, where flexibility is valued. Strong understanding of software quality principles and practices. Experience in mentoring and coaching less experienced engineers. Comfortable facilitating technical discussions, encouraging collaboration and providing direction. Salary & Benefits Competitive base salary from £105,000 Generous Pension Scheme - We invest in your future with employer contributions of up to 12% 30 Days Holiday pro rata + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you Enhanced Parental Leave - Supporting you during life's biggest moments Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice EV Scheme - Save up to 40% on a brand new electric vehicle all inclusive package through salary sacrifice £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board! Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements Join Us - Let's prevent disease together. We recommend you apply as soon as possible as occasionally due to high volumes of applications we need to close our postings early. Equity and Accessibility At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you require any reasonable adjustments, please email us at
05/08/2026
Full time
Our Future Healthis an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases. We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better. With over 2.5M volunteers across the UK, we'renow the world's biggest health researchprogramme of its kind, and our volunteer group is also more diverse than other, similar health researchprogrammes. Technology and data are central to our mission. Our systems power websites, clinics across the UK, secure analytics and research systems, pipelines that process highly sensitive health and genetic data, and we are continuing to grow our engineering capability to support this ambition. We are looking for a Staff Engineer (Architect) to own the high-level design of our researcher operations systems. As Our Future Health moves to expand its research offering we need to build and operate new systems related to acquiring researchers, onboarding them, taking them through the study application process, and maintaining our relationship with them. The role will require working with other functions at Our Future Health such as Finance, Customer Support, and we expect it to involve a mixture of bespoke building of select components alongside configuration and integration of SaaS products like CRM, ticketing, support, and email comms systems. Where we build our own components you will work with product development squads to define the design and requirements for the component and then support the squad as they build it. The researcher onboarding and study application processes are vitally important to Our Future Health since they form our implementation of two principles from the "Five Safes" framework for safe research access to data - "safe people" and "safe projects". As well as the responsibilities specific to the researcher operations area, as a member of the Architecture team you will also play a key role in general architecture activities at Our Future Health - working with other engineers to guide the wider platform design, work on cross-platform projects which add new platform-side capabilities, represent technology in the early stages of future projects, and so on. Responsibilities Day to day work will vary depending on what your focus is at that time, but will include things like: Represent technology/architecture/engineering in cross functional project teams throughout a project's lifecycle (from ideation to implementation). Work within the team to identify optimal solutions for challenges, communicate them outwards to stakeholders and work with others to implement them. Work with your peer staff engineers and Head of Engineering to act as a guiding mind for the engineering/architecture in your business area. Identify areas for improvement and work with other leaders to implement. Lead decision making on critical technical strategy and implementations which affect your business area. Identify opportunities for and then carry out specific pieces of high impact hands on work where it makes sense. Work with partners and suppliers to integrate their systems with Our Future Health's. Support your colleagues with pairing, peer reviews, coaching, discussion, and other collaborative activities that help everyone reach high standards and result in the delivery of high quality software products. Contribute to the reliability, resilience and ongoing evolution of critical research platform services and live systems where required. We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we'd like to hear from you: Technical Skills You have led the architectural design of systems. Experience of configuring and integrating off the shelf SaaS systems with bespoke web and backend applications, via APIs, event driven architectures, etc. Appreciation of the balance between "build" and "buy", experience of weighing up pros and cons to make a selection which will fit into the wider organisation's systems and meet the needs of organisational internal users and goals. Knowledge and experience of building cloud hosted consumer web applications and backend services using open source technologies such as Node.js, Ruby on Rails, Python in a start up or scale up environment. Prior experience with Azure (ideally), AWS or GCP. Comfortable working with Infrastructure as Code, ideally with knowledge of Terraform. Knowledge of good data modelling and design patterns; in-depth knowledge of relational databases (e.g. PostgreSQL) and familiarity with other types of data store (blob, document, graph). Expertise in modern, agile development practices like code review, TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data. Competencies Experience working in/with cross functional teams consisting of engineers, product, UX and non technical stakeholders. Proven ability to communicate with stakeholders and audiences at different levels. Understanding of the importance of operational, security and legal factors when designing solutions, with the ability to articulate trade offs and make informed decisions around design and technology choices. Experience working in small, growing organisations with a high degree of ambiguity, where flexibility is valued. Strong understanding of software quality principles and practices. Experience in mentoring and coaching less experienced engineers. Comfortable facilitating technical discussions, encouraging collaboration and providing direction. Salary & Benefits Competitive base salary from £105,000 Generous Pension Scheme - We invest in your future with employer contributions of up to 12% 30 Days Holiday pro rata + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you Enhanced Parental Leave - Supporting you during life's biggest moments Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice EV Scheme - Save up to 40% on a brand new electric vehicle all inclusive package through salary sacrifice £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board! Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements Join Us - Let's prevent disease together. We recommend you apply as soon as possible as occasionally due to high volumes of applications we need to close our postings early. Equity and Accessibility At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you require any reasonable adjustments, please email us at
Project Manager Overview Project Managers are responsible for delivering defined outcomes on time, on budget and to the required quality. The role blends scope definition, schedule planning (Gantt charts, dependency analysis), team leadership, stakeholder management, risk and issue tracking, budget reporting, and quality assurance. A majority of UK PMs hold one of three major certifications: PRINCE2, APM PMQ or PMP. Plan, run and deliver projects to scope, time, budget and quality Lead diverse cross functional teams of specialists Specialise into digital/agile delivery, construction, change or programme management Work for consulting firms, construction companies, banks, pharma giants, tech firms and the public sector Typical salary ranges (UK) Project Manager pay varies sharply by sector and project value. Construction PMs running multi million pound builds typically out earn equivalent digital PMs by 10 - 20 %. Programme Managers (overseeing portfolios of projects) earn 30 - 60 % more than single project PMs. Big 4 consulting firms pay the top of the market for junior delivery managers. London leads PM pay by 20 - 25 % over regional UK cities. Construction PMs running major UK projects (Crossrail, HS2, Hinkley Point) earn premium rates regardless of base location. Public sector PM pay sits 15 - 25 % below private sector rates but offers better work life balance. Entry routes BSc Business / Engineering - 3 years; a business management, engineering or computing degree is the most common undergraduate route, with some universities offering specialist BSc/BEng Project Management. Project Management Apprenticeship - 2 - 4 years; fully employer funded with a paid trainee salary, covering Level 4 (Associate PM) and Level 6 (Project Manager). PMQ + experience route - APM PMQ certification (3 month evening course) plus a Junior PM role is a common bridge for those coming from adjacent disciplines such as engineering, IT, operations, or construction trades. Skills you'll need Leadership of diverse cross functional teams Negotiation and conflict resolution Clear written and verbal communication Decisiveness under pressure Empathy and active listening Career progression 0 - 2 years - Junior PM / Coordinator - support a senior PM, build planning and stakeholder skills. 2 - 5 years - Project Manager - own end to end delivery of a medium sized project (£500k - £5m budget). 5 - 8 years - Senior PM / Lead PM - run large complex projects (£5m+ budget) or lead a small team of PMs. 8+ years - Programme Manager / Head of Delivery - run a portfolio of linked projects or lead the organisation's entire delivery function. Typical sectors & employers Construction & infrastructure: Mace, Mott MacDonald, Arup, Atkins, Balfour Beatty; major programmes including HS2, Crossrail, Hinkley Point. Banking, fintech and insurance: HSBC, Barclays, NatWest, Lloyds - large in house PM communities on regulatory change and digital programmes. Pharma & life sciences: AstraZeneca, GSK, Pfizer UK, Roche - clinical trial PMs and product launch PMs commanding premium pay. Defence & government: BAE Systems, Babcock, MoD, Cabinet Office - security cleared PMs running major defence and government programmes. NHS & public sector: NHS Trusts, NHS Digital, central government departments - large PM communities running transformation, digital and major project programmes.
04/08/2026
Full time
Project Manager Overview Project Managers are responsible for delivering defined outcomes on time, on budget and to the required quality. The role blends scope definition, schedule planning (Gantt charts, dependency analysis), team leadership, stakeholder management, risk and issue tracking, budget reporting, and quality assurance. A majority of UK PMs hold one of three major certifications: PRINCE2, APM PMQ or PMP. Plan, run and deliver projects to scope, time, budget and quality Lead diverse cross functional teams of specialists Specialise into digital/agile delivery, construction, change or programme management Work for consulting firms, construction companies, banks, pharma giants, tech firms and the public sector Typical salary ranges (UK) Project Manager pay varies sharply by sector and project value. Construction PMs running multi million pound builds typically out earn equivalent digital PMs by 10 - 20 %. Programme Managers (overseeing portfolios of projects) earn 30 - 60 % more than single project PMs. Big 4 consulting firms pay the top of the market for junior delivery managers. London leads PM pay by 20 - 25 % over regional UK cities. Construction PMs running major UK projects (Crossrail, HS2, Hinkley Point) earn premium rates regardless of base location. Public sector PM pay sits 15 - 25 % below private sector rates but offers better work life balance. Entry routes BSc Business / Engineering - 3 years; a business management, engineering or computing degree is the most common undergraduate route, with some universities offering specialist BSc/BEng Project Management. Project Management Apprenticeship - 2 - 4 years; fully employer funded with a paid trainee salary, covering Level 4 (Associate PM) and Level 6 (Project Manager). PMQ + experience route - APM PMQ certification (3 month evening course) plus a Junior PM role is a common bridge for those coming from adjacent disciplines such as engineering, IT, operations, or construction trades. Skills you'll need Leadership of diverse cross functional teams Negotiation and conflict resolution Clear written and verbal communication Decisiveness under pressure Empathy and active listening Career progression 0 - 2 years - Junior PM / Coordinator - support a senior PM, build planning and stakeholder skills. 2 - 5 years - Project Manager - own end to end delivery of a medium sized project (£500k - £5m budget). 5 - 8 years - Senior PM / Lead PM - run large complex projects (£5m+ budget) or lead a small team of PMs. 8+ years - Programme Manager / Head of Delivery - run a portfolio of linked projects or lead the organisation's entire delivery function. Typical sectors & employers Construction & infrastructure: Mace, Mott MacDonald, Arup, Atkins, Balfour Beatty; major programmes including HS2, Crossrail, Hinkley Point. Banking, fintech and insurance: HSBC, Barclays, NatWest, Lloyds - large in house PM communities on regulatory change and digital programmes. Pharma & life sciences: AstraZeneca, GSK, Pfizer UK, Roche - clinical trial PMs and product launch PMs commanding premium pay. Defence & government: BAE Systems, Babcock, MoD, Cabinet Office - security cleared PMs running major defence and government programmes. NHS & public sector: NHS Trusts, NHS Digital, central government departments - large PM communities running transformation, digital and major project programmes.
MCS Group is proud to partner with a prominent Public Sector organisation- Business Services Organisation to recruit a Senior Service Delivery Manager within their payroll function. About the Role We are seeking a Senior Service Delivery Manager to join our Payroll Service Centre (PSC). The PSC provides vital payroll services for Health and Social Care in Northern Ireland (HSCNI), ensuring that employees are paid accurately and efficiently. Working closely with the Deputy Head & Head of HSCNI Payroll, you will lead the day to day delivery of high quality payroll services while managing a large team. This is a demanding leadership role focused on maintaining high service levels, driving process improvements, and building strong relationships with stakeholders across the HSCNI. Key Responsibilities Leadership: Manage the day to day operations of Payroll delivery teams, ensuring all targets and Service Level Agreements (SLAs) are met. Strategic Support: Assist in identifying strategic priorities and risks, and deputise for the Deputy Head of PSC when necessary. Service Improvement: Identify and implement innovative process improvements to enhance service excellence and efficiency. Stakeholder Engagement: Build and maintain effective working relationships with senior internal and external stakeholders to address performance and service delivery. Culture: Promote a positive, supportive, and open team culture through collective leadership and effective staff engagement. What We're Looking For Qualifications: A University Degree or relevant professional qualification in a Finance or Business related discipline. People Management: A minimum of 2 years' experience managing teams and achieving results through others. Stakeholder Relations: At least 2 years' experience working with diverse stakeholders to achieve successful outcomes. Improvement Initiatives: A proven track record of leading successful performance improvement initiatives. Valid driving licence and access to a car on appointment (criteria will be waived if disability prohibits driving) Desirable Criteria Experience working in a shared service or centralised delivery environment CIPP (Chartered Institute of Payroll Professionals) qualified or willing to work toward this qualification. The Package Flexibility: Enjoy a hybrid working model after onboarding Salary: PAYE £28.48/h £55,690 annual salary Duration: Initially 6 Months Start: March 2026 Full Time, Monday Friday 37.5 hours/week To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided, or contact Sam Boles on Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles at All conversations will be treated in the strictest of confidence. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first class service to all our customers and have an independent review rating of 4.9 stars on Google.
04/08/2026
Full time
MCS Group is proud to partner with a prominent Public Sector organisation- Business Services Organisation to recruit a Senior Service Delivery Manager within their payroll function. About the Role We are seeking a Senior Service Delivery Manager to join our Payroll Service Centre (PSC). The PSC provides vital payroll services for Health and Social Care in Northern Ireland (HSCNI), ensuring that employees are paid accurately and efficiently. Working closely with the Deputy Head & Head of HSCNI Payroll, you will lead the day to day delivery of high quality payroll services while managing a large team. This is a demanding leadership role focused on maintaining high service levels, driving process improvements, and building strong relationships with stakeholders across the HSCNI. Key Responsibilities Leadership: Manage the day to day operations of Payroll delivery teams, ensuring all targets and Service Level Agreements (SLAs) are met. Strategic Support: Assist in identifying strategic priorities and risks, and deputise for the Deputy Head of PSC when necessary. Service Improvement: Identify and implement innovative process improvements to enhance service excellence and efficiency. Stakeholder Engagement: Build and maintain effective working relationships with senior internal and external stakeholders to address performance and service delivery. Culture: Promote a positive, supportive, and open team culture through collective leadership and effective staff engagement. What We're Looking For Qualifications: A University Degree or relevant professional qualification in a Finance or Business related discipline. People Management: A minimum of 2 years' experience managing teams and achieving results through others. Stakeholder Relations: At least 2 years' experience working with diverse stakeholders to achieve successful outcomes. Improvement Initiatives: A proven track record of leading successful performance improvement initiatives. Valid driving licence and access to a car on appointment (criteria will be waived if disability prohibits driving) Desirable Criteria Experience working in a shared service or centralised delivery environment CIPP (Chartered Institute of Payroll Professionals) qualified or willing to work toward this qualification. The Package Flexibility: Enjoy a hybrid working model after onboarding Salary: PAYE £28.48/h £55,690 annual salary Duration: Initially 6 Months Start: March 2026 Full Time, Monday Friday 37.5 hours/week To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided, or contact Sam Boles on Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles at All conversations will be treated in the strictest of confidence. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first class service to all our customers and have an independent review rating of 4.9 stars on Google.
About The Role and Team Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years' experience in developing qubits and quantum computing architectures. Bringing together state-of-the-art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more. Our Team Since 2021 our team has been listed every year in the "Top 100 Startups worth watching" in the EE Times in 2021 and 2022, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co-founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We're backed by a team of top-tier investors, and we have recently closed our Series C funding of $160 million. We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world-leading team, working closely together to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting-edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology. Our team of 100+ is based across London, Oxford, San Sebastián and Sydney, with our primary hub in Islington (London). Functions of the Role The People and Talent team is responsible for attracting, sourcing, retaining, and supporting world-class talent across Quantum Motion. Reporting to the Head of Talent and People, you will own the day-to-day lifecycle engine and operational delivery for our teams. We are looking for an exceptional, process-driven People Operations Assistant to join us on an initial 6-month Fixed-Term Contract (with a view to extend). By taking ownership of our day-to-day administrative engine - from onboarding and contract updates to global immigration tracking and payroll inputs - you will keep our employee experience running smoothly whilst we embark on the journey to transform our HR experience and systems. We are in a scale-up building phase, meaning many of our backend processes are still manual, spreadsheet-heavy, and being designed in real time. We need someone who thrives on data accuracy, and takes pride in keeping everything clean, structured, and audit-ready. The role encompasses: Onboarding & Lifecycle Excellence: Own the operational execution of the onboarding journey: drafting offer letters and employment contracts, coordinating background checks, setting up new joiners in Personio (HRIS System), and organising day-one logistics. Ensure every new starter experiences a warm, seamless, and high-touch welcome to Quantum Motion. Manage offboarding admin, ensuring leaver documentation and calculations (e.g., pro-rated holiday) are processed accurately. Immigration & Global Mobility: Act as the internal coordinator for our Right to Work compliance and UK Sponsor Licence records. Partner with our external legal advisors to track visa application statuses, document collections, and expiry timelines. Internal Mobility & Variations: Draft and issue contract variation letters for internal promotions, salary adjustments, and working pattern changes. Coordinate global mobility requests and internal transfers across our UK, US, Spanish, and Australian entities Payroll & Data Integrity: Act as the primary gatekeeper for monthly payroll inputs, collating data changes (new starters, leavers, bonuses, pension changes) with 100% accuracy. Systems & Process Automation: Maintain our HRIS (Personio) as a single source of truth Look for ways to transition our currently manual, spreadsheet-heavy processes into automated, self-service workflows Recruitment Support Partner with our Talent team to support recruitment operations during high-volume hiring phases Support candidate interview scheduling, when possible, across time zones and ensure a candidate-first experience Experience - Essentials Proven experience in an HR or People Operations function (in-house) with a track record of executing high-volume administration within high-growth, technical, or scientific environments. Obsessive attention to detail and a great pride in data integrity - errors in payroll inputs, compliance checks, or contract variations bother you You are comfortable working in a fast-paced environment where processes are evolving. You don't mind manual administrative work and see it as an opportunity to build structure A continuous improvement mindset: you naturally spot inefficiencies, manual friction points, or data gaps and proactively propose cleaner ways to work while bringing others on the journey. An ability to navigate ambiguity and help build out structures Proactive, resourceful, and data-driven approach to HR administration Experience - Desirable Hands on experience working in a scale up environment Practical understanding of UK sponsor licence management, visa processing, and Right to Work audits. Experience supporting rapid organisational scaling across international entities (e.g., UK, Spain, Australia, US). CIPD qualification (Level 3) or equivalent practical, hands on experience in a fast-paced scale up environment. Benefits Be part of a creative, world-leading team Competitive salary and share options scheme Contributory pension scheme Group private medical insurance scheme Life Assurance Cycle-to-work Scheme Central London location EEO Statement Quantum Motion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable local laws (including the UK Equality Act 2010 and Spanish Employment Law). Internal Job Reference Number HR001
04/08/2026
Full time
About The Role and Team Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years' experience in developing qubits and quantum computing architectures. Bringing together state-of-the-art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more. Our Team Since 2021 our team has been listed every year in the "Top 100 Startups worth watching" in the EE Times in 2021 and 2022, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co-founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We're backed by a team of top-tier investors, and we have recently closed our Series C funding of $160 million. We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world-leading team, working closely together to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting-edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology. Our team of 100+ is based across London, Oxford, San Sebastián and Sydney, with our primary hub in Islington (London). Functions of the Role The People and Talent team is responsible for attracting, sourcing, retaining, and supporting world-class talent across Quantum Motion. Reporting to the Head of Talent and People, you will own the day-to-day lifecycle engine and operational delivery for our teams. We are looking for an exceptional, process-driven People Operations Assistant to join us on an initial 6-month Fixed-Term Contract (with a view to extend). By taking ownership of our day-to-day administrative engine - from onboarding and contract updates to global immigration tracking and payroll inputs - you will keep our employee experience running smoothly whilst we embark on the journey to transform our HR experience and systems. We are in a scale-up building phase, meaning many of our backend processes are still manual, spreadsheet-heavy, and being designed in real time. We need someone who thrives on data accuracy, and takes pride in keeping everything clean, structured, and audit-ready. The role encompasses: Onboarding & Lifecycle Excellence: Own the operational execution of the onboarding journey: drafting offer letters and employment contracts, coordinating background checks, setting up new joiners in Personio (HRIS System), and organising day-one logistics. Ensure every new starter experiences a warm, seamless, and high-touch welcome to Quantum Motion. Manage offboarding admin, ensuring leaver documentation and calculations (e.g., pro-rated holiday) are processed accurately. Immigration & Global Mobility: Act as the internal coordinator for our Right to Work compliance and UK Sponsor Licence records. Partner with our external legal advisors to track visa application statuses, document collections, and expiry timelines. Internal Mobility & Variations: Draft and issue contract variation letters for internal promotions, salary adjustments, and working pattern changes. Coordinate global mobility requests and internal transfers across our UK, US, Spanish, and Australian entities Payroll & Data Integrity: Act as the primary gatekeeper for monthly payroll inputs, collating data changes (new starters, leavers, bonuses, pension changes) with 100% accuracy. Systems & Process Automation: Maintain our HRIS (Personio) as a single source of truth Look for ways to transition our currently manual, spreadsheet-heavy processes into automated, self-service workflows Recruitment Support Partner with our Talent team to support recruitment operations during high-volume hiring phases Support candidate interview scheduling, when possible, across time zones and ensure a candidate-first experience Experience - Essentials Proven experience in an HR or People Operations function (in-house) with a track record of executing high-volume administration within high-growth, technical, or scientific environments. Obsessive attention to detail and a great pride in data integrity - errors in payroll inputs, compliance checks, or contract variations bother you You are comfortable working in a fast-paced environment where processes are evolving. You don't mind manual administrative work and see it as an opportunity to build structure A continuous improvement mindset: you naturally spot inefficiencies, manual friction points, or data gaps and proactively propose cleaner ways to work while bringing others on the journey. An ability to navigate ambiguity and help build out structures Proactive, resourceful, and data-driven approach to HR administration Experience - Desirable Hands on experience working in a scale up environment Practical understanding of UK sponsor licence management, visa processing, and Right to Work audits. Experience supporting rapid organisational scaling across international entities (e.g., UK, Spain, Australia, US). CIPD qualification (Level 3) or equivalent practical, hands on experience in a fast-paced scale up environment. Benefits Be part of a creative, world-leading team Competitive salary and share options scheme Contributory pension scheme Group private medical insurance scheme Life Assurance Cycle-to-work Scheme Central London location EEO Statement Quantum Motion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable local laws (including the UK Equality Act 2010 and Spanish Employment Law). Internal Job Reference Number HR001
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They have a Cybersecurity Sciences & Analytics (CSA) team that is currently a $50m and 150 headcount function, bringing together expertise across cybersecurity, data science, AI, software and cloud engineering, governance, and programme management. This Technical Solution Architect role is a hands-on architecture and solution design specialist within the CSA Strategy and Governance team. They shape and assure end-to-end technical designs that enable CSA's cyber analytics and engineering outcomes. They define and maintain key architecture artefacts (HLDs/LLDs, reference architectures, patterns, and ADRs). They also drive technology evaluation and standardisation across an open-source, petabyte-scale data platform. They own solution designs for custom cybersecurity applications, from requirements through to production support. Partnering with engineering, platform, and central architecture/governance teams, they run design and governance forums and influence without authority. They'll bring genuine cybersecurity expertise-threat modelling, security controls, identity and access, encryption, logging, and secure SDLC-so CSA's platforms and products can be trusted in production and stand up to regulatory scrutiny. They balance target architecture with delivery realities, collaborate across geographies, and contribute hands-on when needed, including coding. The ideal candidate will possess a strong technical background, an eagerness to learn, a keen interest in Cybersecurity, the ability to work collaboratively in a fast-paced environment, and an aptitude for picking up new tools and techniques on the job, building on existing skillsets as a foundation. In this role you will be defining and maintaining architecture artefacts, including HLDs/LLDs, reference architectures, patterns, ADRs (Architecture Decision Records), and reusable templates. Contributing to the design and evolution of a petabyte-scale data platform built on open-source technologies. Evaluate technologies and drive standardisation: assess OSS components and vendors, run PoCs, document trade-offs, and promote reusable patterns to reduce fragmentation. Own the end-to-end solution design for custom-built applications that support our client's cybersecurity ambitions. Provide architecture and design input to software engineering and platform teams to support implementation and delivery. Partner with central architecture and governance teams to ensure solutions align with the client's controls, policies, standards, and guardrails. Help ensure solutions remain compliant, operationally supportable, and within agreed cost boundaries. In order to apply for this role, you must have demonstrable experience designing, deploying, and operating big data platforms at scale. You will have hands-on experience with OSS data ecosystems (e.g., Spark, Trino, Airflow, Apache Superset, and similar technologies). You will have knowledge of cloud platforms and traditional on-premise hosting; hands-on experience with Azure, AWS and/or GCP is beneficial. You will also have proven security architecture expertise, including: Threat modelling and secure-by-design practices. IAM (RBAC/ABAC), privileged access concepts, and service-to-service authentication. Encryption in transit/at rest, key management, secrets management. Secure logging/telemetry, auditability, and evidence-driven control assurance. Secure SDLC, vulnerability management, and dependency/supply-chain risk controls. Proven experience delivering end-to-end solution designs, from requirements through to production operations and support. Please be clear that only candidates that meet the above criteria with the right to work and that are resident in the UK will be considered. No sponsorship is available. This role will involve hybrid working here in the UK at a site based in Sheffield in South Yorkshire - expected on site 3 days per week and 2 from home. More flexibility may be offered once in situ in the contract. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
03/08/2026
Contractor
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They have a Cybersecurity Sciences & Analytics (CSA) team that is currently a $50m and 150 headcount function, bringing together expertise across cybersecurity, data science, AI, software and cloud engineering, governance, and programme management. This Technical Solution Architect role is a hands-on architecture and solution design specialist within the CSA Strategy and Governance team. They shape and assure end-to-end technical designs that enable CSA's cyber analytics and engineering outcomes. They define and maintain key architecture artefacts (HLDs/LLDs, reference architectures, patterns, and ADRs). They also drive technology evaluation and standardisation across an open-source, petabyte-scale data platform. They own solution designs for custom cybersecurity applications, from requirements through to production support. Partnering with engineering, platform, and central architecture/governance teams, they run design and governance forums and influence without authority. They'll bring genuine cybersecurity expertise-threat modelling, security controls, identity and access, encryption, logging, and secure SDLC-so CSA's platforms and products can be trusted in production and stand up to regulatory scrutiny. They balance target architecture with delivery realities, collaborate across geographies, and contribute hands-on when needed, including coding. The ideal candidate will possess a strong technical background, an eagerness to learn, a keen interest in Cybersecurity, the ability to work collaboratively in a fast-paced environment, and an aptitude for picking up new tools and techniques on the job, building on existing skillsets as a foundation. In this role you will be defining and maintaining architecture artefacts, including HLDs/LLDs, reference architectures, patterns, ADRs (Architecture Decision Records), and reusable templates. Contributing to the design and evolution of a petabyte-scale data platform built on open-source technologies. Evaluate technologies and drive standardisation: assess OSS components and vendors, run PoCs, document trade-offs, and promote reusable patterns to reduce fragmentation. Own the end-to-end solution design for custom-built applications that support our client's cybersecurity ambitions. Provide architecture and design input to software engineering and platform teams to support implementation and delivery. Partner with central architecture and governance teams to ensure solutions align with the client's controls, policies, standards, and guardrails. Help ensure solutions remain compliant, operationally supportable, and within agreed cost boundaries. In order to apply for this role, you must have demonstrable experience designing, deploying, and operating big data platforms at scale. You will have hands-on experience with OSS data ecosystems (e.g., Spark, Trino, Airflow, Apache Superset, and similar technologies). You will have knowledge of cloud platforms and traditional on-premise hosting; hands-on experience with Azure, AWS and/or GCP is beneficial. You will also have proven security architecture expertise, including: Threat modelling and secure-by-design practices. IAM (RBAC/ABAC), privileged access concepts, and service-to-service authentication. Encryption in transit/at rest, key management, secrets management. Secure logging/telemetry, auditability, and evidence-driven control assurance. Secure SDLC, vulnerability management, and dependency/supply-chain risk controls. Proven experience delivering end-to-end solution designs, from requirements through to production operations and support. Please be clear that only candidates that meet the above criteria with the right to work and that are resident in the UK will be considered. No sponsorship is available. This role will involve hybrid working here in the UK at a site based in Sheffield in South Yorkshire - expected on site 3 days per week and 2 from home. More flexibility may be offered once in situ in the contract. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Regional Business Partner 35 Hours per week £32,000 per annum Driving Licence Required Central East Scotland - Stirling & Edinburgh The Best in You Brings Out the Best in Me Enable is a dynamic, forward-looking and vibrant charity dedicated to ensuring an equal society where everyone has the right to live, work and participate as active and respected citizens in the communities of their choice. Enable Cares provide human rights-driven, self-directed social care for more than 1,100 people across 27 local authority areas in Scotland. We do this through our industry-leading PA model. The Regional Business Partner will be responsible for supporting our leadership teams across Enable Cares who deliver direct services to people accessing the Personal Assistant (PA) model. The nature of the role is diverse and highly autonomous. Acting as key business partner to the Regional Manager and Services Managers, the post holder will manage day to day administration management functions, whilst aligning to a shared vision with the operations management; enabling the deliver high quality services to people we support. The role will be supporting our operational teams across Edinburgh and Central East Scotland. Travel will be required between Edinburgh and Stirling offices. This is a regional role with Enable and reflects our drive to develop a high quality, service led organisation with focus on supporting sustainability and productivity of the Cares pillar.The core responsibilities of the role will be to support the operational management teams to deliver high quality services compliant with regulatory bodies and optimisation of resources through utilisation of the workforce. These core responsibilities will support the financial resilience and sustainability across Enable Cares. The role will be pivotal in ensuring standardisation of systems and processes with a focus on core deliverables to support Enable Cares delivery by ensuring: Timely and accurate payroll processing for Enable Cares staff; Effective and accurate billing for Enable Cares services; Facilitation of regulatory compliance including: Staff SSSC registration requirements; Mandatory and Bespoke training compliance Oversight and delivery of all relevant compliance KPIs Main Duties and Responsibilities:Systems & Processes Support Regional and Services Managers in the ongoing delivery of high-quality support services, supported by policies, procedures, processes and systems. Work in partnership with Digital, Change, ICT and Central Service Teams along with the Regional Business Partner Team across Enable to embed good practice, adopt new ways of working, while striving to improve how the organisation operates utilising real time information. Optimise opportunities to seek dynamic digital solutions to enhance existing processes. Ensure effective Absence Management processes through roll out of automation and digital solutions. Liaise with Digital teams and Regional Business partners, supported by the Head of Strategic Development, to support Training Coordination and Management by optimising data resources and enhancing current organisation systems to support productivity Ensuring full cost recovery of all payroll costs by effective Invoicing processes that review efficiencies that can be made to automate invoicing processes as far as possible. Enhance optimisation of the workforce through WFM, ensuring optimisation of all staff contracted hours and timesheet management by enhanced WFM processes and reporting through digital solutions. Assist the Service and Regional Managers in ensuring robust and effective management oversight of regulatory compliance including staff SSSC registration and training as well as service review and reporting requirements Ensure consistent approach to management and storage of local information using SharePoint and MS Teams to ensure readily available real time information available for local management teams and frontline staff teams, in line with regulatory requirements. Optimise the roll out of the Enable Cares Management HUB and key management and information dashboards to support real time decision making across management and leadership teams underpinned by the values of ensuring productivity and supporting sustainability. Facility Management Manage all Health & Safety requirements throughout office base(s) in line with organisational policy Ensure all sites are presentable, fit for purpose and well utilised by staff and visitors Manage disaster recovery and business continuity planning and deployment within each associated site Finance Manage office facility budget, ensuring spend is continuously in line with financial plan and affordability in conjunction with the Regional Manager and Head of Strategic Development Where required, manage local bank account and office petty cash controls and reconciliation process Ensure appropriately managed Appointee audits process Ongoing maintenance of individual budgets (ISFs), working with Finance and Services colleagues to ensure that these are "real time". Administration Line Management Manage, support, mentor and develop administration staff across region Actively conduct support and supervision process , in line with the organisations People Plan Ensure all administrative staff are performing and leading on areas of responsibility appropriately Manage and maintain appropriate staffing compliment, ensuring effective and efficient support levels are provided at all times Manage staff absence and training in line with organisational policies General Responsibilities Assist the region and organisation in meeting organisational objectives Know and understand the needs of our organisation and customers Implement proactive, well-structured initiatives and solutions Continually strive to deliver efficiency savings which benefit our business and customers Comply with and promote Enable's policies and maintain the values of the organisation at all times Undertake training as appropriate to further professional development Undertake other duties as determined by the developing nature of the organisation
03/08/2026
Full time
Regional Business Partner 35 Hours per week £32,000 per annum Driving Licence Required Central East Scotland - Stirling & Edinburgh The Best in You Brings Out the Best in Me Enable is a dynamic, forward-looking and vibrant charity dedicated to ensuring an equal society where everyone has the right to live, work and participate as active and respected citizens in the communities of their choice. Enable Cares provide human rights-driven, self-directed social care for more than 1,100 people across 27 local authority areas in Scotland. We do this through our industry-leading PA model. The Regional Business Partner will be responsible for supporting our leadership teams across Enable Cares who deliver direct services to people accessing the Personal Assistant (PA) model. The nature of the role is diverse and highly autonomous. Acting as key business partner to the Regional Manager and Services Managers, the post holder will manage day to day administration management functions, whilst aligning to a shared vision with the operations management; enabling the deliver high quality services to people we support. The role will be supporting our operational teams across Edinburgh and Central East Scotland. Travel will be required between Edinburgh and Stirling offices. This is a regional role with Enable and reflects our drive to develop a high quality, service led organisation with focus on supporting sustainability and productivity of the Cares pillar.The core responsibilities of the role will be to support the operational management teams to deliver high quality services compliant with regulatory bodies and optimisation of resources through utilisation of the workforce. These core responsibilities will support the financial resilience and sustainability across Enable Cares. The role will be pivotal in ensuring standardisation of systems and processes with a focus on core deliverables to support Enable Cares delivery by ensuring: Timely and accurate payroll processing for Enable Cares staff; Effective and accurate billing for Enable Cares services; Facilitation of regulatory compliance including: Staff SSSC registration requirements; Mandatory and Bespoke training compliance Oversight and delivery of all relevant compliance KPIs Main Duties and Responsibilities:Systems & Processes Support Regional and Services Managers in the ongoing delivery of high-quality support services, supported by policies, procedures, processes and systems. Work in partnership with Digital, Change, ICT and Central Service Teams along with the Regional Business Partner Team across Enable to embed good practice, adopt new ways of working, while striving to improve how the organisation operates utilising real time information. Optimise opportunities to seek dynamic digital solutions to enhance existing processes. Ensure effective Absence Management processes through roll out of automation and digital solutions. Liaise with Digital teams and Regional Business partners, supported by the Head of Strategic Development, to support Training Coordination and Management by optimising data resources and enhancing current organisation systems to support productivity Ensuring full cost recovery of all payroll costs by effective Invoicing processes that review efficiencies that can be made to automate invoicing processes as far as possible. Enhance optimisation of the workforce through WFM, ensuring optimisation of all staff contracted hours and timesheet management by enhanced WFM processes and reporting through digital solutions. Assist the Service and Regional Managers in ensuring robust and effective management oversight of regulatory compliance including staff SSSC registration and training as well as service review and reporting requirements Ensure consistent approach to management and storage of local information using SharePoint and MS Teams to ensure readily available real time information available for local management teams and frontline staff teams, in line with regulatory requirements. Optimise the roll out of the Enable Cares Management HUB and key management and information dashboards to support real time decision making across management and leadership teams underpinned by the values of ensuring productivity and supporting sustainability. Facility Management Manage all Health & Safety requirements throughout office base(s) in line with organisational policy Ensure all sites are presentable, fit for purpose and well utilised by staff and visitors Manage disaster recovery and business continuity planning and deployment within each associated site Finance Manage office facility budget, ensuring spend is continuously in line with financial plan and affordability in conjunction with the Regional Manager and Head of Strategic Development Where required, manage local bank account and office petty cash controls and reconciliation process Ensure appropriately managed Appointee audits process Ongoing maintenance of individual budgets (ISFs), working with Finance and Services colleagues to ensure that these are "real time". Administration Line Management Manage, support, mentor and develop administration staff across region Actively conduct support and supervision process , in line with the organisations People Plan Ensure all administrative staff are performing and leading on areas of responsibility appropriately Manage and maintain appropriate staffing compliment, ensuring effective and efficient support levels are provided at all times Manage staff absence and training in line with organisational policies General Responsibilities Assist the region and organisation in meeting organisational objectives Know and understand the needs of our organisation and customers Implement proactive, well-structured initiatives and solutions Continually strive to deliver efficiency savings which benefit our business and customers Comply with and promote Enable's policies and maintain the values of the organisation at all times Undertake training as appropriate to further professional development Undertake other duties as determined by the developing nature of the organisation
DC Ops Technician III - UK - LON3-Slough Datacenter Rackspace United States, LON3-Slough Datacenter Hybrid Full-time Not specified Operations Job Description Rackspace Technology is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience - so our customers can achieve better outcomes and stay ahead of what's next. The Data Centre Operations Technician (L3) owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends. This role is 2nd shift (1pm-10pm) 5 days p/week, rotating between Sun-Thurs and Tues-Sat. Key Accountabilities Utilize custom monitoring software and internal ticketing system to provide customer support Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server Simple operating systems administration to include troubleshooting of login, password and connectivity issues Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling Provide technical communication relating to customer configurations in a concise, professional manner Adhere to company security policies and procedures, including health and safety and local governing requirements as directed Execute and maintain meticulous 5S and housekeeping practices Demonstrate no less than full performance in a continuous, consistent, measurable manner Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
03/08/2026
Full time
DC Ops Technician III - UK - LON3-Slough Datacenter Rackspace United States, LON3-Slough Datacenter Hybrid Full-time Not specified Operations Job Description Rackspace Technology is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience - so our customers can achieve better outcomes and stay ahead of what's next. The Data Centre Operations Technician (L3) owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. You must be able to work a flexible schedule, supporting a team doing 24x7x365 coverage, including holidays and weekends. This role is 2nd shift (1pm-10pm) 5 days p/week, rotating between Sun-Thurs and Tues-Sat. Key Accountabilities Utilize custom monitoring software and internal ticketing system to provide customer support Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server Simple operating systems administration to include troubleshooting of login, password and connectivity issues Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling Provide technical communication relating to customer configurations in a concise, professional manner Adhere to company security policies and procedures, including health and safety and local governing requirements as directed Execute and maintain meticulous 5S and housekeeping practices Demonstrate no less than full performance in a continuous, consistent, measurable manner Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Apprentice: Level 4 Software Engineer, RFQ-HUB Business Support London, England Temporary Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role MarketAxess - a leading electronic trading platform in the US, European, and Asian markets - is hiring for a UK-based Software Engineering Apprentice to join the team supporting and developing our RFQ-hub platform. This is an entry-level opportunity designed for someone who thrives in a fast-moving environment, enjoys problem-solving, and wants to build a career in software engineering. You'll learn from experienced engineers while contributing to real production services, with a structured training program and protected time for off-the-job learning. The training program is expected to run for approximately 12-18 months (subject to confirmation at offer stage), with regular learning activities throughout. How You'll Help Take Us There Production Support & Operational Learning Support production systems during core hours alongside experienced engineers, learning how incidents are diagnosed and resolved. Learn to investigate issues using logs, metrics, SQL queries, and application-level debugging (with mentoring and runbooks). Help answer business and client queries by extracting and interpreting systems and trading data. Build confidence communicating clearly during incidents and escalations, working with relationship managers, clients, and internal stakeholders. Contribute to post-incident reviews and follow-up actions (fixes, automation, documentation) to improve reliability and supportability. Operations-Driven Software Development Help deliver small, well-scoped changes that improve platform stability, operability, and user experience. Write clean, maintainable, and testable code in C#, F#, and TypeScript, supported by code reviews and pair programming. Work closely with product, engineering, and integration teams to understand requirements, test changes, and learn how reliable services are delivered in production. Integration & Connectivity (Exposure) Learn how we onboard and support connectivity with external parties (e.g., FIX connections), following documented processes and escalating appropriately. Support client onboarding and certification activities, helping improve documentation and automation to make integrations smoother over time. What We're Looking for Candidates must have completed A-level or equivalent qualification. Alternatively, relevant prior experience will also be considered. Additionally, having GCSEs in Mathematics, Engineering, Computer Science, or equivalent subject is desirable. Eligible to work in the UK and able to commit to an apprenticeship program with protected off-the-job learning time. Demonstrable interest in software development (e.g., coursework, personal projects, bootcamp, career change portfolio) with a desire to specialize in C#/.NET and TypeScript. Comfortable with data and queries (basic-to-intermediate SQL is a plus) and keen to learn production diagnostics. A calm, methodical approach to troubleshooting and a willingness to follow runbooks, ask good questions, and escape appropriately. Strong communicationskills and the ability to explain whatyou'redoing and whatyou'vetried to both technical and non-technical audiences. Willingness to use modern developer tooling (e.g., GitHub Copilot or similar) responsibly to accelerate learning and delivery. What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor feed + well as breakfast cereals, office snacks and drinks from our free vending machines. Paid Time Off: 25 days annual leave entitlement plus 2 charity days. Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service. Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan. Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences. Apprenticeship Support: Protected learning time for your apprenticeship training, plus support from your line manager and training provider throughout the program. Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 3 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.
03/08/2026
Full time
Apprentice: Level 4 Software Engineer, RFQ-HUB Business Support London, England Temporary Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role MarketAxess - a leading electronic trading platform in the US, European, and Asian markets - is hiring for a UK-based Software Engineering Apprentice to join the team supporting and developing our RFQ-hub platform. This is an entry-level opportunity designed for someone who thrives in a fast-moving environment, enjoys problem-solving, and wants to build a career in software engineering. You'll learn from experienced engineers while contributing to real production services, with a structured training program and protected time for off-the-job learning. The training program is expected to run for approximately 12-18 months (subject to confirmation at offer stage), with regular learning activities throughout. How You'll Help Take Us There Production Support & Operational Learning Support production systems during core hours alongside experienced engineers, learning how incidents are diagnosed and resolved. Learn to investigate issues using logs, metrics, SQL queries, and application-level debugging (with mentoring and runbooks). Help answer business and client queries by extracting and interpreting systems and trading data. Build confidence communicating clearly during incidents and escalations, working with relationship managers, clients, and internal stakeholders. Contribute to post-incident reviews and follow-up actions (fixes, automation, documentation) to improve reliability and supportability. Operations-Driven Software Development Help deliver small, well-scoped changes that improve platform stability, operability, and user experience. Write clean, maintainable, and testable code in C#, F#, and TypeScript, supported by code reviews and pair programming. Work closely with product, engineering, and integration teams to understand requirements, test changes, and learn how reliable services are delivered in production. Integration & Connectivity (Exposure) Learn how we onboard and support connectivity with external parties (e.g., FIX connections), following documented processes and escalating appropriately. Support client onboarding and certification activities, helping improve documentation and automation to make integrations smoother over time. What We're Looking for Candidates must have completed A-level or equivalent qualification. Alternatively, relevant prior experience will also be considered. Additionally, having GCSEs in Mathematics, Engineering, Computer Science, or equivalent subject is desirable. Eligible to work in the UK and able to commit to an apprenticeship program with protected off-the-job learning time. Demonstrable interest in software development (e.g., coursework, personal projects, bootcamp, career change portfolio) with a desire to specialize in C#/.NET and TypeScript. Comfortable with data and queries (basic-to-intermediate SQL is a plus) and keen to learn production diagnostics. A calm, methodical approach to troubleshooting and a willingness to follow runbooks, ask good questions, and escape appropriately. Strong communicationskills and the ability to explain whatyou'redoing and whatyou'vetried to both technical and non-technical audiences. Willingness to use modern developer tooling (e.g., GitHub Copilot or similar) responsibly to accelerate learning and delivery. What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor feed + well as breakfast cereals, office snacks and drinks from our free vending machines. Paid Time Off: 25 days annual leave entitlement plus 2 charity days. Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service. Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan. Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences. Apprenticeship Support: Protected learning time for your apprenticeship training, plus support from your line manager and training provider throughout the program. Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 3 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.
The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team The Acquisition Strategy and Tech team is the integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full stack engineering, we own the end to end acquisition funnel - from the very first touchpoint to a completed loan application. Our Core Focus: Strategic Growth & Analytics: We serve as the central hub for our Direct Marketing and Sales channels. We translate complex data into actionable strategies, ensuring our outreach is both scalable and profitably managed. Technical Infrastructure: We build and maintain the proprietary systems and models that drive our German operations. This includes optimizing the User Experience (UX) to ensure a frictionless onboarding process for small businesses. Operational Excellence: We connect the dots between data driven decision making and real world commercial impact. Our mission is to ensure every potential customer receives a clear, relevant, and rapid understanding of how iwoca can fund their business. We are a fast moving, cross functional unit designed to turn strategic hypotheses into measurable results. Whether it's refining a marketing model or shipping a new feature in the application journey, we ensure that iwoca's expansion in the German market is backed by robust tech and a clear commercial North Star. The role This role sits at the intersection of commercial strategy, data, and technology. Reporting into the Head of Direct Acquisition, you will lead a high performing, interdisciplinary team of three and own acquisition and activation outcomes for the German market. Your primary objective is to co define the growth strategy and partner closely with engineering and data teams to build the systems, onboarding journeys, and experiments that bring that strategy to life. The scope of this role is broad and we're not looking for someone with deep expertise in every domain the team covers - spanning strategy, analytics, product development, and data science - but rather someone intellectually curious, and skilled at asking the right questions. You'll define hypotheses, lead cross functional initiatives, and own the roadmap for how iwoca engages with German businesses. You will be accountable for measurable impact on acquisition and conversion, bringing ideas to life through rigorous commercial insight, strong customer empathy, and practical delivery. As a Lead, you will also be responsible for coaching your team and establishing the operating rhythm for this new unit. Market and problem understanding Deeply understand the German SME lending landscape, customer needs, and competitive context to sharpen our go to market strategy. Translate market and customer insight into clearly defined product problems and prioritised commercial opportunities. Inform targeting and segmentation strategies to help Marketing and Sales reach the right customers. Product build and optimisation Own the roadmap for acquisition and onboarding, working with engineers and data scientists to develop tools such as lead scoring systems, eligibility checkers, and onboarding journeys. Work with marketing and sales to evolve website content, sign up flows, and decisioning logic to increase conversion. Influence future team capability by helping define priorities, roles, and processes as we scale. Experimentation and insight Design, run, and interpret A/B tests across messaging, targeting, onboarding tools, and product flows. Identify opportunities using first principle reasoning supported by data, customer research, and funnel analysis. Cross functional collaboration Manage, coach, and develop a team of at the beginning two commercial strategy analysts and a data scientist focused on acquisition strategy and operational excellence. Lead cross functional initiatives, aligning engineering, data, marketing, and commercial stakeholders around clear goals, hypotheses, and success metrics. Translate high level business goals into testable hypotheses and actionable briefs for our technical teams. Help establish the operating rhythm, rituals, and roadmap processes for this new team. The requirements Essential Strong commercial mindset with proven experience driving go to market strategy and measurable acquisition growth. Experience in growth strategy, revenue operations, or a highly analytical commercial role with a track record of driving tech enabled or product led growth. Proven people management or team leadership experience, with the ability to build culture and establish operating rhythms in a newly formed team. Fluency in German and strong written communication skills tailored to customer facing environments. Strong analytical capability and experience with experimentation frameworks and A/B testing tools. Experience working with (or a strong desire to learn about) technical models such as lead scoring, predictive targeting, or qualification logic. Ability to work from first principles and thrive in ambiguity with curiosity and autonomy. Bonus Experience in fintech, lending, B2B SaaS, or regulated products. Experience working closely with engineering, product, or data science teams to ship features or models. Knowledge of the German SME ecosystem or B2B financial products. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and community led groups, including running groups, padel, and monthly ping pong and pool competitions. The benefits Flexible working hours. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year: we've been to France, Italy, Spain, and further afield. Learning & development A learning and development budget for everyone. Company wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links iwoca benefits & policies
02/08/2026
Full time
The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team The Acquisition Strategy and Tech team is the integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full stack engineering, we own the end to end acquisition funnel - from the very first touchpoint to a completed loan application. Our Core Focus: Strategic Growth & Analytics: We serve as the central hub for our Direct Marketing and Sales channels. We translate complex data into actionable strategies, ensuring our outreach is both scalable and profitably managed. Technical Infrastructure: We build and maintain the proprietary systems and models that drive our German operations. This includes optimizing the User Experience (UX) to ensure a frictionless onboarding process for small businesses. Operational Excellence: We connect the dots between data driven decision making and real world commercial impact. Our mission is to ensure every potential customer receives a clear, relevant, and rapid understanding of how iwoca can fund their business. We are a fast moving, cross functional unit designed to turn strategic hypotheses into measurable results. Whether it's refining a marketing model or shipping a new feature in the application journey, we ensure that iwoca's expansion in the German market is backed by robust tech and a clear commercial North Star. The role This role sits at the intersection of commercial strategy, data, and technology. Reporting into the Head of Direct Acquisition, you will lead a high performing, interdisciplinary team of three and own acquisition and activation outcomes for the German market. Your primary objective is to co define the growth strategy and partner closely with engineering and data teams to build the systems, onboarding journeys, and experiments that bring that strategy to life. The scope of this role is broad and we're not looking for someone with deep expertise in every domain the team covers - spanning strategy, analytics, product development, and data science - but rather someone intellectually curious, and skilled at asking the right questions. You'll define hypotheses, lead cross functional initiatives, and own the roadmap for how iwoca engages with German businesses. You will be accountable for measurable impact on acquisition and conversion, bringing ideas to life through rigorous commercial insight, strong customer empathy, and practical delivery. As a Lead, you will also be responsible for coaching your team and establishing the operating rhythm for this new unit. Market and problem understanding Deeply understand the German SME lending landscape, customer needs, and competitive context to sharpen our go to market strategy. Translate market and customer insight into clearly defined product problems and prioritised commercial opportunities. Inform targeting and segmentation strategies to help Marketing and Sales reach the right customers. Product build and optimisation Own the roadmap for acquisition and onboarding, working with engineers and data scientists to develop tools such as lead scoring systems, eligibility checkers, and onboarding journeys. Work with marketing and sales to evolve website content, sign up flows, and decisioning logic to increase conversion. Influence future team capability by helping define priorities, roles, and processes as we scale. Experimentation and insight Design, run, and interpret A/B tests across messaging, targeting, onboarding tools, and product flows. Identify opportunities using first principle reasoning supported by data, customer research, and funnel analysis. Cross functional collaboration Manage, coach, and develop a team of at the beginning two commercial strategy analysts and a data scientist focused on acquisition strategy and operational excellence. Lead cross functional initiatives, aligning engineering, data, marketing, and commercial stakeholders around clear goals, hypotheses, and success metrics. Translate high level business goals into testable hypotheses and actionable briefs for our technical teams. Help establish the operating rhythm, rituals, and roadmap processes for this new team. The requirements Essential Strong commercial mindset with proven experience driving go to market strategy and measurable acquisition growth. Experience in growth strategy, revenue operations, or a highly analytical commercial role with a track record of driving tech enabled or product led growth. Proven people management or team leadership experience, with the ability to build culture and establish operating rhythms in a newly formed team. Fluency in German and strong written communication skills tailored to customer facing environments. Strong analytical capability and experience with experimentation frameworks and A/B testing tools. Experience working with (or a strong desire to learn about) technical models such as lead scoring, predictive targeting, or qualification logic. Ability to work from first principles and thrive in ambiguity with curiosity and autonomy. Bonus Experience in fintech, lending, B2B SaaS, or regulated products. Experience working closely with engineering, product, or data science teams to ship features or models. Knowledge of the German SME ecosystem or B2B financial products. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and community led groups, including running groups, padel, and monthly ping pong and pool competitions. The benefits Flexible working hours. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year: we've been to France, Italy, Spain, and further afield. Learning & development A learning and development budget for everyone. Company wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links iwoca benefits & policies
Senior Business Analyst - B2B Revenue & Finance Transformation London - Commercial Who we are Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses -The Economist, Economist Enterprise and Economist Education- we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. Who we are The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our Espresso app and We deliver our information through a range of formats, from newspapers and magazines to conferences, films and digital editions. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. Headquartered in London, The Economist Group has offices and people across the globe, and is valued by its customers for its world-class insights and rigorous analysis. We have individual and corporate customers for our analysis, data and educational offerings. We value individuals who think differently and can challenge the status quo. What we're looking for The Economist Group is embarking on a programme to replace our core Finance platform. Our approach is to prioritise simplifying our current processes and ensure our workflows and data structures are clean before we transition. This foundational work is critical to ensuring accurate and streamlined operations sit at the heart of our commercial engine as well as allowing us to take advantage of the emergence of AI in financial platforms. This role will primarily focus on B2B Revenue, specifically how Salesforce and our Advertising platforms capture and feed data into our finance systems and processes. We are looking for an experienced Senior Business Analyst to collaborate with Finance and Sales Enablement teams to investigate and evaluate the B2B Sales workflows, Salesforce and Media platform data architecture to determine their fit for downstream financial accuracy, billing, and month-end reporting. While this role will primarily focus on B2B revenue flows, you will collaborate across other workstreams. This role will be central in identifying which workflows should be re-engineered and implemented now to drive immediate efficiencies, versus which elements should be scoped but held for the future ERP implementation. The successful candidate will be a skilled navigator of complex stakeholder landscapes. You will collaborate with a wide range of business and finance stakeholders to build a consensus for change and approach. Rather than being embedded in deep technical delivery, your focus will be on defining the high-level requirements and changes to feed into other product and engineering teams for execution. We need someone who can align commercial requirements with clear financial controls. You must be comfortable working at a strategic level to validate the business challenge and mapping data assets and structures to ensure that when we migrate to a new ERP, the upstream data from Salesforce is clean, reliable, and optimized. Accountabilities How you will contribute: Process Diagnostic: Lead the end-to-end confirmation of current B2B sales-to-finance workflows, specifically identifying where Salesforce data entry currently requires manual finance workarounds in our legacy PeopleSoft environment. Strategic "Fix vs. Hold" Recommendations: Critically evaluate complex B2B workflows to determine which should be "cleaned up" immediately as a "no-regrets" move to drive efficiency today, versus those that should be documented and held as requirements for the future ERP implementation. Cross-Functional Stakeholder Alignment: Facilitate engagement across a wide range of business stakeholders and build consensus on future processes that bridge the gap between commercial activity and financial integrity. Requirement Elicitation: Elicit business and finance requirements from Business and Finance teams, either documenting for the future ERP implementation or handing off to Engineering teams for immediate execution. Data Lineage & Integrity Mapping: Investigate the relationship between Sales workflows and Salesforce data objects and downstream Finance activities including billing, revenue recognition, customer management to ensure accuracy and clean data flows. AI Transformation potential: Experience in process re-engineering that takes advantage of AI capabilities whilst maintaining suitable finance process and audit rigor. Transformation mindset: Bring a transformation mindset to an area of potential by leading creative discussions to unblock stuck thinking and reimagine the future state. Impact Assessment & Risk Mitigation: Conduct analysis on how proposed upstream changes affect financial controls and auditability, ensuring we don't "double-fix" processes or create migration risks for the future ERP. Experience, skills and professional attributes To succeed in this role it would be an advantage if you possess: Finance Transformation: Experience in the pre-implementation or process optimization phase of a Finance Transformation, ideally involving the replacement of legacy ERP systems. Salesforce & B2B Domain Expertise: Experience with Salesforce B2B workflows and an understanding of how commercial CRM data capture impacts downstream General Ledger and billing functions. Strategic Process Design: A track record of identifying "no-regrets" process efficiencies in complex, manual environments and making data-driven recommendations for immediate vs. future state implementation. Adept Stakeholder Navigator: Expert ability to co-ordinate a diverse stakeholder map with diverse agendas and priorities towards decisions in the business interest. Requirement Elicitation: Expert in eliciting business requirements with clear value links to both business strategy and finance needs Strategic Adaptability: The ability to work effectively in a high-level, strategy-focused role while the wider programme manages simultaneous RFP and business case workstreams. Please note: this is a 12-month fixed-term contract (FTC) Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. General Demographic Questions At The Economist Group, we are committed to building an inclusive workplace for all. By sharing the following information, you help us to understand the impact of our efforts and continue to make progress. Providing this information is voluntary and will not affect how your application is considered.Any details you share are stored separately from your application, with safeguards in place to ensure confidentiality and data security. Hiring managers and recruiters do not have access to this information at an individual level. Where appropriate, we may use anonymised data for reporting purposes or to meet statutory requirements in your location.
01/08/2026
Full time
Senior Business Analyst - B2B Revenue & Finance Transformation London - Commercial Who we are Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses -The Economist, Economist Enterprise and Economist Education- we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. Who we are The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our Espresso app and We deliver our information through a range of formats, from newspapers and magazines to conferences, films and digital editions. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. Headquartered in London, The Economist Group has offices and people across the globe, and is valued by its customers for its world-class insights and rigorous analysis. We have individual and corporate customers for our analysis, data and educational offerings. We value individuals who think differently and can challenge the status quo. What we're looking for The Economist Group is embarking on a programme to replace our core Finance platform. Our approach is to prioritise simplifying our current processes and ensure our workflows and data structures are clean before we transition. This foundational work is critical to ensuring accurate and streamlined operations sit at the heart of our commercial engine as well as allowing us to take advantage of the emergence of AI in financial platforms. This role will primarily focus on B2B Revenue, specifically how Salesforce and our Advertising platforms capture and feed data into our finance systems and processes. We are looking for an experienced Senior Business Analyst to collaborate with Finance and Sales Enablement teams to investigate and evaluate the B2B Sales workflows, Salesforce and Media platform data architecture to determine their fit for downstream financial accuracy, billing, and month-end reporting. While this role will primarily focus on B2B revenue flows, you will collaborate across other workstreams. This role will be central in identifying which workflows should be re-engineered and implemented now to drive immediate efficiencies, versus which elements should be scoped but held for the future ERP implementation. The successful candidate will be a skilled navigator of complex stakeholder landscapes. You will collaborate with a wide range of business and finance stakeholders to build a consensus for change and approach. Rather than being embedded in deep technical delivery, your focus will be on defining the high-level requirements and changes to feed into other product and engineering teams for execution. We need someone who can align commercial requirements with clear financial controls. You must be comfortable working at a strategic level to validate the business challenge and mapping data assets and structures to ensure that when we migrate to a new ERP, the upstream data from Salesforce is clean, reliable, and optimized. Accountabilities How you will contribute: Process Diagnostic: Lead the end-to-end confirmation of current B2B sales-to-finance workflows, specifically identifying where Salesforce data entry currently requires manual finance workarounds in our legacy PeopleSoft environment. Strategic "Fix vs. Hold" Recommendations: Critically evaluate complex B2B workflows to determine which should be "cleaned up" immediately as a "no-regrets" move to drive efficiency today, versus those that should be documented and held as requirements for the future ERP implementation. Cross-Functional Stakeholder Alignment: Facilitate engagement across a wide range of business stakeholders and build consensus on future processes that bridge the gap between commercial activity and financial integrity. Requirement Elicitation: Elicit business and finance requirements from Business and Finance teams, either documenting for the future ERP implementation or handing off to Engineering teams for immediate execution. Data Lineage & Integrity Mapping: Investigate the relationship between Sales workflows and Salesforce data objects and downstream Finance activities including billing, revenue recognition, customer management to ensure accuracy and clean data flows. AI Transformation potential: Experience in process re-engineering that takes advantage of AI capabilities whilst maintaining suitable finance process and audit rigor. Transformation mindset: Bring a transformation mindset to an area of potential by leading creative discussions to unblock stuck thinking and reimagine the future state. Impact Assessment & Risk Mitigation: Conduct analysis on how proposed upstream changes affect financial controls and auditability, ensuring we don't "double-fix" processes or create migration risks for the future ERP. Experience, skills and professional attributes To succeed in this role it would be an advantage if you possess: Finance Transformation: Experience in the pre-implementation or process optimization phase of a Finance Transformation, ideally involving the replacement of legacy ERP systems. Salesforce & B2B Domain Expertise: Experience with Salesforce B2B workflows and an understanding of how commercial CRM data capture impacts downstream General Ledger and billing functions. Strategic Process Design: A track record of identifying "no-regrets" process efficiencies in complex, manual environments and making data-driven recommendations for immediate vs. future state implementation. Adept Stakeholder Navigator: Expert ability to co-ordinate a diverse stakeholder map with diverse agendas and priorities towards decisions in the business interest. Requirement Elicitation: Expert in eliciting business requirements with clear value links to both business strategy and finance needs Strategic Adaptability: The ability to work effectively in a high-level, strategy-focused role while the wider programme manages simultaneous RFP and business case workstreams. Please note: this is a 12-month fixed-term contract (FTC) Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. General Demographic Questions At The Economist Group, we are committed to building an inclusive workplace for all. By sharing the following information, you help us to understand the impact of our efforts and continue to make progress. Providing this information is voluntary and will not affect how your application is considered.Any details you share are stored separately from your application, with safeguards in place to ensure confidentiality and data security. Hiring managers and recruiters do not have access to this information at an individual level. Where appropriate, we may use anonymised data for reporting purposes or to meet statutory requirements in your location.
We are looking to increase our IT Team expertise by appointing an IT Business Analyst to act as a bridge between the business users and IT Team, identifying business needs and translating them into clear, actionable technical requirements. The role ensures that technology solutions align with business objectives, improve processes, and deliver measurable value. Department Our IT provision is central to the Firm's success in providing tools to enable our people to work in a safe and efficient IT environment. Our Head of Technical Services writes and implements the Firm's IT Strategy as well as assuming a 'hands on' implementation role alongside our Strategic Operations Manager and Systems Developer. Additional resource is provided through our IT outsourcing partner. There is an appetite to embrace and enhance fit for purpose technology for the benefit of our people and clients. All implementation is carried out after full project scoping, evaluation, extensive testing and strict risk mitigating protocols. After the launch of new Legal Practice Management software, the Firm is keen to capitalise on the opportunities this presents and to scope associated projects for timely implementation. Role Overview Key responsibilities: Work with stakeholders to understand business objectives, problems, and opportunities Elicit, analyse, and document business and technical requirements Produce clear documentation including business cases, process maps, functional specifications, and user stories Translate business requirements into system and solution requirements for developers and vendors Support solution design by validating that proposed solutions meet business needs Facilitate workshops, interviews, and stakeholder meetings Assist with prioritisation of requirements and scope management Support testing activities (UAT), ensuring solutions meet agreed requirements Act as a liaison between business users, IT teams, and third party suppliers Support change management activities Identify process improvement opportunities and help drive continuous improvement Strong analytical and problem solving skills Ability to translate complex business needs into clear IT requirements Experience with requirement gathering techniques (workshops, interviews, observation) Work to set deadlines Process modelling (e.g. BPMN, flow diagrams) Data analysis and reporting skills Familiarity with enterprise systems (ERP, CRM, line of business apps) Knowledge of change management and business transformation Experience & Qualifications Proven experience as an IT Business Analyst or similar role Experience working on IT projects or digital transformation initiatives Degree in IT, Business, Computer Science, or a related field (or equivalent experience) Benefits Supportive progressive working environment 33 days holiday including Bank Holidays Group Life Assurance cover immediately on joining Firm pension contribution and opportunity to make contributions via salary exchange Cycle to Work scheme Full induction and training programme An inclusive, supportive, friendly and professional working environment Social events and internal interest/sports clubs
31/07/2026
Full time
We are looking to increase our IT Team expertise by appointing an IT Business Analyst to act as a bridge between the business users and IT Team, identifying business needs and translating them into clear, actionable technical requirements. The role ensures that technology solutions align with business objectives, improve processes, and deliver measurable value. Department Our IT provision is central to the Firm's success in providing tools to enable our people to work in a safe and efficient IT environment. Our Head of Technical Services writes and implements the Firm's IT Strategy as well as assuming a 'hands on' implementation role alongside our Strategic Operations Manager and Systems Developer. Additional resource is provided through our IT outsourcing partner. There is an appetite to embrace and enhance fit for purpose technology for the benefit of our people and clients. All implementation is carried out after full project scoping, evaluation, extensive testing and strict risk mitigating protocols. After the launch of new Legal Practice Management software, the Firm is keen to capitalise on the opportunities this presents and to scope associated projects for timely implementation. Role Overview Key responsibilities: Work with stakeholders to understand business objectives, problems, and opportunities Elicit, analyse, and document business and technical requirements Produce clear documentation including business cases, process maps, functional specifications, and user stories Translate business requirements into system and solution requirements for developers and vendors Support solution design by validating that proposed solutions meet business needs Facilitate workshops, interviews, and stakeholder meetings Assist with prioritisation of requirements and scope management Support testing activities (UAT), ensuring solutions meet agreed requirements Act as a liaison between business users, IT teams, and third party suppliers Support change management activities Identify process improvement opportunities and help drive continuous improvement Strong analytical and problem solving skills Ability to translate complex business needs into clear IT requirements Experience with requirement gathering techniques (workshops, interviews, observation) Work to set deadlines Process modelling (e.g. BPMN, flow diagrams) Data analysis and reporting skills Familiarity with enterprise systems (ERP, CRM, line of business apps) Knowledge of change management and business transformation Experience & Qualifications Proven experience as an IT Business Analyst or similar role Experience working on IT projects or digital transformation initiatives Degree in IT, Business, Computer Science, or a related field (or equivalent experience) Benefits Supportive progressive working environment 33 days holiday including Bank Holidays Group Life Assurance cover immediately on joining Firm pension contribution and opportunity to make contributions via salary exchange Cycle to Work scheme Full induction and training programme An inclusive, supportive, friendly and professional working environment Social events and internal interest/sports clubs
