IT Services Manager Location: Worcester Salary: £45,000 - £55,000 DOE + benefits Benefits: 25 days' holiday + bank holidays, funded training and certifications, pension, charity leave and free on-site parking Our client, a growing UK Managed Service Provider, is hiring an experienced IT Services Manager to lead its technical service operation across support, field services and project delivery. This is a senior leadership position with genuine scope to influence how IT services are delivered. You'll develop the technical team, drive service standards, oversee customer projects and act as a senior technical and operational point of contact across the business. What you'll do Lead, mentor and develop teams across Helpdesk, Field Services, Projects and Technical Specialists Own day-to-day IT service delivery, ensuring SLA, KPI and customer service targets are achieved Manage resource planning, workload, utilisation and capacity across BAU support and project delivery Act as the senior escalation point for complex technical and service-related issues Review service performance, customer satisfaction and operational metrics, driving improvements where required Maintain technical standards, documentation, change control and best practice Oversee customer technology projects, ensuring effective resourcing, handovers and delivery Support technical pre-sales, including customer workshops, solution design, proposals and Statements of Work Develop structured training, certification and progression plans for the technical team Manage key technology suppliers and support technical and commercial decision-making Support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards Drive automation, standardisation and continuous improvement across IT operations You'll work closely with Sales, Service Delivery, Project Management and senior stakeholders to ensure solutions are technically robust, commercially viable and deliverable. Projects will cover areas including Microsoft 365, Azure and cloud migrations, networking and infrastructure, cyber security, VoIP/Unified Communications, connectivity and customer technology refresh programmes. What we're looking for At least 3 years' leadership experience within a technical environment Proven experience managing technical support teams within an MSP Experience overseeing both BAU support operations and technical project delivery Strong understanding of service management, SLAs, KPIs and escalation processes Demonstrable experience improving processes, team performance and customer satisfaction Strong leadership, communication and stakeholder management skills Commercial awareness with a customer-focused approach Full UK driving licence You'll also bring broad technical knowledge across areas such as: Microsoft 365, Exchange, Teams, SharePoint, Intune and Entra ID Microsoft Azure and cloud migration Networking, routing, switching, wireless and firewalls Cyber security technologies and best practice VoIP and Unified Communications Broadband, leased lines and connectivity Backup, Business Continuity and Disaster Recovery PSA, RMM and CRM platforms within an MSP environment Experience with ITIL, Microsoft certifications, 3CX, networking/security vendor certifications or ISO 9001/27001 would be advantageous. The ideal candidate will combine strong technical understanding with confident people leadership and commercial awareness. You'll enjoy developing teams, improving service delivery and taking ownership in a fast-paced MSP environment. Why join? £45,000 - £55,000 salary, dependent on experience Company-funded professional training and technical certifications Clear career development and progression opportunities 25 days' annual leave plus bank holidays Up to 2 additional paid days for volunteering with a nominated charity Pension scheme Free on-site parking Modern working environment Optional social events and team activities Collaborative culture with the opportunity to influence the future of IT service delivery Apply now to take ownership of IT service delivery within a growing MSP and help shape the next stage of its technical operation.
21/08/2026
Full time
IT Services Manager Location: Worcester Salary: £45,000 - £55,000 DOE + benefits Benefits: 25 days' holiday + bank holidays, funded training and certifications, pension, charity leave and free on-site parking Our client, a growing UK Managed Service Provider, is hiring an experienced IT Services Manager to lead its technical service operation across support, field services and project delivery. This is a senior leadership position with genuine scope to influence how IT services are delivered. You'll develop the technical team, drive service standards, oversee customer projects and act as a senior technical and operational point of contact across the business. What you'll do Lead, mentor and develop teams across Helpdesk, Field Services, Projects and Technical Specialists Own day-to-day IT service delivery, ensuring SLA, KPI and customer service targets are achieved Manage resource planning, workload, utilisation and capacity across BAU support and project delivery Act as the senior escalation point for complex technical and service-related issues Review service performance, customer satisfaction and operational metrics, driving improvements where required Maintain technical standards, documentation, change control and best practice Oversee customer technology projects, ensuring effective resourcing, handovers and delivery Support technical pre-sales, including customer workshops, solution design, proposals and Statements of Work Develop structured training, certification and progression plans for the technical team Manage key technology suppliers and support technical and commercial decision-making Support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards Drive automation, standardisation and continuous improvement across IT operations You'll work closely with Sales, Service Delivery, Project Management and senior stakeholders to ensure solutions are technically robust, commercially viable and deliverable. Projects will cover areas including Microsoft 365, Azure and cloud migrations, networking and infrastructure, cyber security, VoIP/Unified Communications, connectivity and customer technology refresh programmes. What we're looking for At least 3 years' leadership experience within a technical environment Proven experience managing technical support teams within an MSP Experience overseeing both BAU support operations and technical project delivery Strong understanding of service management, SLAs, KPIs and escalation processes Demonstrable experience improving processes, team performance and customer satisfaction Strong leadership, communication and stakeholder management skills Commercial awareness with a customer-focused approach Full UK driving licence You'll also bring broad technical knowledge across areas such as: Microsoft 365, Exchange, Teams, SharePoint, Intune and Entra ID Microsoft Azure and cloud migration Networking, routing, switching, wireless and firewalls Cyber security technologies and best practice VoIP and Unified Communications Broadband, leased lines and connectivity Backup, Business Continuity and Disaster Recovery PSA, RMM and CRM platforms within an MSP environment Experience with ITIL, Microsoft certifications, 3CX, networking/security vendor certifications or ISO 9001/27001 would be advantageous. The ideal candidate will combine strong technical understanding with confident people leadership and commercial awareness. You'll enjoy developing teams, improving service delivery and taking ownership in a fast-paced MSP environment. Why join? £45,000 - £55,000 salary, dependent on experience Company-funded professional training and technical certifications Clear career development and progression opportunities 25 days' annual leave plus bank holidays Up to 2 additional paid days for volunteering with a nominated charity Pension scheme Free on-site parking Modern working environment Optional social events and team activities Collaborative culture with the opportunity to influence the future of IT service delivery Apply now to take ownership of IT service delivery within a growing MSP and help shape the next stage of its technical operation.
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - 55,000 - 65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions Ensure IT governance, security, compliance and audit requirements are met across operational services and applications Identify and deliver continuous improvements to IT processes, technology and service delivery Contribute to IT budgeting and ensure spend is appropriately managed and justified The suitable candidate: At least 3 years experience within a similar IT service delivery role Proven experience within managing and developing teams Previous experience within vendor and contract management Strong communication skills with the ability to communicate with internal and external parties Exposure to .NET, SQL and Microsoft Power Platform Owning incident and problem management processes Must be happy to be office based 3 days a week within a commutable distance to Watford Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
20/08/2026
Full time
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - 55,000 - 65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions Ensure IT governance, security, compliance and audit requirements are met across operational services and applications Identify and deliver continuous improvements to IT processes, technology and service delivery Contribute to IT budgeting and ensure spend is appropriately managed and justified The suitable candidate: At least 3 years experience within a similar IT service delivery role Proven experience within managing and developing teams Previous experience within vendor and contract management Strong communication skills with the ability to communicate with internal and external parties Exposure to .NET, SQL and Microsoft Power Platform Owning incident and problem management processes Must be happy to be office based 3 days a week within a commutable distance to Watford Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Technical Services Manager - MSP, IT Services Provider Shape the Future of Technical Services at this organisation This organisation is more than just an IT provider. They're a trusted technology partner helping organisations across the UK embrace modern workplace technologies, strengthen cyber security and transform the way they work. As their business continues to grow, they're looking for an experienced Technical Services Manager to lead their technical teams, drive service excellence and play a key role in shaping the future of their service delivery. This is a genuine leadership role where you'll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If you're already leading technical teams within an MSP and are looking for greater autonomy, influence and career progression, they'd love to hear from you. The Opportunity You'll lead their Helpdesk, Field Engineers, Projects and Technical Specialists, ensuring customers receive an outstanding service while helping our engineers reach their full potential. You'll balance operational leadership with technical oversight, working closely with customers, suppliers and our commercial teams to deliver high-quality solutions across Microsoft 365, Azure, Cyber Security, Cloud and Connectivity. You'll also play an important role in supporting business growth through technical pre-sales, solution design and continual service improvement. What You'll Be Doing Lead and Develop their Technical Teams Inspire, mentor and develop a high-performing team of engineers and technical specialists. Conduct regular one-to-ones, performance reviews and development planning. Build a positive culture focused on accountability, collaboration and exceptional customer service. Plan team resources and ensure the right skills are available across support and project delivery. Identify training needs and support professional development through certifications and mentoring. Drive Service Excellence Take ownership of day-to-day technical service delivery. Ensure KPIs and SLAs are consistently achieved. Act as the senior escalation point for complex technical issues. Review operational performance and identify opportunities to improve customer satisfaction. Lead continual service improvement initiatives across the business. Maintain high standards of documentation, processes and technical governance. Oversee Technical Projects You'll oversee the successful delivery of a wide range of customer projects including: Microsoft 365 migrations Azure and cloud transformation projects Cyber Security implementations Network infrastructure upgrades VoIP and Unified Communications deployments Connectivity installations Customer onboarding and technology refresh programmes Working closely with their Project Managers and Sales teams, you'll ensure projects are delivered on time, within scope and to the highest technical standards. Support Business Growth You'll work alongside their Sales team to provide technical expertise throughout the customer journey by: Attending customer meetings and technical workshops. Supporting solution design and technical proposals. Reviewing Statements of Work and quotations. Identifying opportunities to improve customers' IT environments. Building trusted relationships with customers, suppliers and technology partners. Drive Operational Improvement You'll continually look for ways to improve how we work by: Standardising technical processes. Introducing automation where appropriate. Maintaining technical documentation and standards. Supporting compliance with ISO9001, ISO27001 and Cyber Essentials. Helping shape the future direction of our technical services. About You They're looking for someone who has already built their career within a Managed Service Provider and understands what exceptional service delivery looks like. You'll be equally comfortable leading engineers, engaging with customers and making strategic operational decisions. You'll bring a positive attitude, strong leadership skills and a passion for helping both customers and colleagues succeed. Essential Experience You'll already have: Significant experience leading technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting technical pre-sales and solution design. A full UK driving licence. Essential Technical Knowledge This role requires strong practical knowledge of modern Microsoft technologies and cloud services. You should already be confident working with: Microsoft 365 Exchange Online Microsoft Teams SharePoint Online Microsoft Intune Microsoft Entra ID Azure Services Cloud migrations Modern endpoint management Cyber Security best practice Networking, switching, routing and wireless technologies Firewalls and security appliances Backup and disaster recovery VoIP and Unified Communications Broadband, leased lines and connectivity solutions Experience using PSA and RMM platforms within an MSP is also essential. Desirable Qualifications We're also interested if you hold certifications such as: Microsoft Certifications ITIL Foundation 3CX Certification SonicWall Ubiquiti What Success Looks Like Within your first year you'll have: Built a motivated and high-performing technical team. Improved customer satisfaction and service performance. Reduced escalations through stronger processes and coaching. Standardised technical documentation and operational procedures. Introduced service improvements and automation. Successfully delivered complex customer projects. Become a trusted technical leader across the business. Excellent training and career development opportunities exist for the right candidate. Basic salary £45-60,000 + excellent benefits Based Worcester
19/08/2026
Full time
Technical Services Manager - MSP, IT Services Provider Shape the Future of Technical Services at this organisation This organisation is more than just an IT provider. They're a trusted technology partner helping organisations across the UK embrace modern workplace technologies, strengthen cyber security and transform the way they work. As their business continues to grow, they're looking for an experienced Technical Services Manager to lead their technical teams, drive service excellence and play a key role in shaping the future of their service delivery. This is a genuine leadership role where you'll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If you're already leading technical teams within an MSP and are looking for greater autonomy, influence and career progression, they'd love to hear from you. The Opportunity You'll lead their Helpdesk, Field Engineers, Projects and Technical Specialists, ensuring customers receive an outstanding service while helping our engineers reach their full potential. You'll balance operational leadership with technical oversight, working closely with customers, suppliers and our commercial teams to deliver high-quality solutions across Microsoft 365, Azure, Cyber Security, Cloud and Connectivity. You'll also play an important role in supporting business growth through technical pre-sales, solution design and continual service improvement. What You'll Be Doing Lead and Develop their Technical Teams Inspire, mentor and develop a high-performing team of engineers and technical specialists. Conduct regular one-to-ones, performance reviews and development planning. Build a positive culture focused on accountability, collaboration and exceptional customer service. Plan team resources and ensure the right skills are available across support and project delivery. Identify training needs and support professional development through certifications and mentoring. Drive Service Excellence Take ownership of day-to-day technical service delivery. Ensure KPIs and SLAs are consistently achieved. Act as the senior escalation point for complex technical issues. Review operational performance and identify opportunities to improve customer satisfaction. Lead continual service improvement initiatives across the business. Maintain high standards of documentation, processes and technical governance. Oversee Technical Projects You'll oversee the successful delivery of a wide range of customer projects including: Microsoft 365 migrations Azure and cloud transformation projects Cyber Security implementations Network infrastructure upgrades VoIP and Unified Communications deployments Connectivity installations Customer onboarding and technology refresh programmes Working closely with their Project Managers and Sales teams, you'll ensure projects are delivered on time, within scope and to the highest technical standards. Support Business Growth You'll work alongside their Sales team to provide technical expertise throughout the customer journey by: Attending customer meetings and technical workshops. Supporting solution design and technical proposals. Reviewing Statements of Work and quotations. Identifying opportunities to improve customers' IT environments. Building trusted relationships with customers, suppliers and technology partners. Drive Operational Improvement You'll continually look for ways to improve how we work by: Standardising technical processes. Introducing automation where appropriate. Maintaining technical documentation and standards. Supporting compliance with ISO9001, ISO27001 and Cyber Essentials. Helping shape the future direction of our technical services. About You They're looking for someone who has already built their career within a Managed Service Provider and understands what exceptional service delivery looks like. You'll be equally comfortable leading engineers, engaging with customers and making strategic operational decisions. You'll bring a positive attitude, strong leadership skills and a passion for helping both customers and colleagues succeed. Essential Experience You'll already have: Significant experience leading technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting technical pre-sales and solution design. A full UK driving licence. Essential Technical Knowledge This role requires strong practical knowledge of modern Microsoft technologies and cloud services. You should already be confident working with: Microsoft 365 Exchange Online Microsoft Teams SharePoint Online Microsoft Intune Microsoft Entra ID Azure Services Cloud migrations Modern endpoint management Cyber Security best practice Networking, switching, routing and wireless technologies Firewalls and security appliances Backup and disaster recovery VoIP and Unified Communications Broadband, leased lines and connectivity solutions Experience using PSA and RMM platforms within an MSP is also essential. Desirable Qualifications We're also interested if you hold certifications such as: Microsoft Certifications ITIL Foundation 3CX Certification SonicWall Ubiquiti What Success Looks Like Within your first year you'll have: Built a motivated and high-performing technical team. Improved customer satisfaction and service performance. Reduced escalations through stronger processes and coaching. Standardised technical documentation and operational procedures. Introduced service improvements and automation. Successfully delivered complex customer projects. Become a trusted technical leader across the business. Excellent training and career development opportunities exist for the right candidate. Basic salary £45-60,000 + excellent benefits Based Worcester
IT Operations Manager is sought by a high-growth FinTech based in Nottingham that operates at the forefront of AI innovation across financial services. As the business continues to grow internationally, they're looking for an experienced IT Operations Manager to take ownership of their corporate IT environment and help build a secure, scalable and well-run technology operation. This is a hands-on role for someone who relishes the autonomy to drive change. You'll own the day-to-day IT environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes. This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with the business. If you're someone who spots an inefficient process and immediately starts thinking about how it could be simplified, automated or improved, this could be a great opportunity. The Role As IT Operations Manager, you'll take ownership of corporate IT operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations. You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered. Your responsibilities will include: - Owning the day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints. - Managing the complete device lifecycle through Intune and Autopilot, including configuration, compliance, applications, procurement and secure disposal. - Managing identity and access processes across joiners, movers and leavers. - Administering MFA, Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service delivery. - Coordinating IT incidents, recurring problem analysis and appropriate escalation. - Supporting the operation of corporate security controls and maintaining evidence for ISO 27001. - Helping the organisation prepare for future SOC 2 requirements. - Maintaining accurate SaaS, licensing, asset and access records. - Identifying duplicated, unused, unmanaged or potentially high-risk technology across the business. - Using Power Automate, Microsoft Graph, scripting and integrations to automate repetitive operational work. - Developing useful operational metrics covering areas such as service performance, access, devices, SaaS and security. - Continually identifying opportunities to simplify processes and improve the employee technology experience. What We're Looking For We're looking for someone with strong experience operating a modern Microsoft technology environment who is comfortable combining hands-on technical work with service ownership and stakeholder management. You'll ideally have experience across: - Microsoft 365 - Entra ID / Azure AD - Intune and Autopilot - Windows endpoint management - Identity and Access Management - MFA and Conditional Access - Joiner, mover and leaver processes - ITSM and service delivery - MSP / outsourced technology provider management - Asset and SaaS management - Information security controls - ISO 27001 or similar security frameworks - Automation of IT processes Why Join? This is an opportunity to join a rapidly scaling Fintech that place career progression and internal training as the cornerstone of their continued success. This is role is paying up to £65,000 with flexible working, private pension and healthcare scheme and bonus. IT Operations Manager Nottingham £60,000 - £65,000
19/08/2026
Full time
IT Operations Manager is sought by a high-growth FinTech based in Nottingham that operates at the forefront of AI innovation across financial services. As the business continues to grow internationally, they're looking for an experienced IT Operations Manager to take ownership of their corporate IT environment and help build a secure, scalable and well-run technology operation. This is a hands-on role for someone who relishes the autonomy to drive change. You'll own the day-to-day IT environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes. This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with the business. If you're someone who spots an inefficient process and immediately starts thinking about how it could be simplified, automated or improved, this could be a great opportunity. The Role As IT Operations Manager, you'll take ownership of corporate IT operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations. You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered. Your responsibilities will include: - Owning the day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints. - Managing the complete device lifecycle through Intune and Autopilot, including configuration, compliance, applications, procurement and secure disposal. - Managing identity and access processes across joiners, movers and leavers. - Administering MFA, Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service delivery. - Coordinating IT incidents, recurring problem analysis and appropriate escalation. - Supporting the operation of corporate security controls and maintaining evidence for ISO 27001. - Helping the organisation prepare for future SOC 2 requirements. - Maintaining accurate SaaS, licensing, asset and access records. - Identifying duplicated, unused, unmanaged or potentially high-risk technology across the business. - Using Power Automate, Microsoft Graph, scripting and integrations to automate repetitive operational work. - Developing useful operational metrics covering areas such as service performance, access, devices, SaaS and security. - Continually identifying opportunities to simplify processes and improve the employee technology experience. What We're Looking For We're looking for someone with strong experience operating a modern Microsoft technology environment who is comfortable combining hands-on technical work with service ownership and stakeholder management. You'll ideally have experience across: - Microsoft 365 - Entra ID / Azure AD - Intune and Autopilot - Windows endpoint management - Identity and Access Management - MFA and Conditional Access - Joiner, mover and leaver processes - ITSM and service delivery - MSP / outsourced technology provider management - Asset and SaaS management - Information security controls - ISO 27001 or similar security frameworks - Automation of IT processes Why Join? This is an opportunity to join a rapidly scaling Fintech that place career progression and internal training as the cornerstone of their continued success. This is role is paying up to £65,000 with flexible working, private pension and healthcare scheme and bonus. IT Operations Manager Nottingham £60,000 - £65,000
1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities Act as the first point of contact for all IT support incidents and service requests. Diagnose and resolve first-line technical issues across a range of technologies. Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. Escalate incidents to 2nd and 3rd Line Engineers where appropriate. Provide remote support to end users across multiple client environments. Support user account administration, including onboarding and offboarding activities. Assist with the administration and support of Microsoft 365 environments. Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. Maintain accurate and detailed ticket notes and technical documentation. Contribute to knowledge base articles and process improvements. Deliver a professional and customer-focused support experience at all times. Required Skills and Experience Previous experience in an IT Support, Helpdesk or Service Desk environment. Working knowledge of Microsoft Windows 10 and Windows 11. Experience supporting Microsoft 365 applications and services. Understanding of Active Directory and/or Microsoft Entra ID. Basic networking knowledge, including DNS, DHCP and TCP/IP. Experience supporting hardware, software and peripheral devices. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple tasks effectively. A proactive and professional approach to customer service. Desirable Skills Previous experience working within a Managed Service Provider (MSP). Exposure to Microsoft Intune and endpoint management technologies. Knowledge of Microsoft Azure and cloud-based technologies. Familiarity with cyber security best practices. Experience using PSA and RMM platforms. Qualifications Relevant IT qualification or equivalent industry experience. Microsoft certifications desirable. Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer Salary of £32,000 per annum. Hybrid working arrangement. Access to ongoing training and certification opportunities. Exposure to a broad range of modern Microsoft and security technologies. Opportunity to develop within a growing and technically focused organisation. Supportive team environment with clear career progression pathways.
10/08/2026
Full time
1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities Act as the first point of contact for all IT support incidents and service requests. Diagnose and resolve first-line technical issues across a range of technologies. Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. Escalate incidents to 2nd and 3rd Line Engineers where appropriate. Provide remote support to end users across multiple client environments. Support user account administration, including onboarding and offboarding activities. Assist with the administration and support of Microsoft 365 environments. Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. Maintain accurate and detailed ticket notes and technical documentation. Contribute to knowledge base articles and process improvements. Deliver a professional and customer-focused support experience at all times. Required Skills and Experience Previous experience in an IT Support, Helpdesk or Service Desk environment. Working knowledge of Microsoft Windows 10 and Windows 11. Experience supporting Microsoft 365 applications and services. Understanding of Active Directory and/or Microsoft Entra ID. Basic networking knowledge, including DNS, DHCP and TCP/IP. Experience supporting hardware, software and peripheral devices. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple tasks effectively. A proactive and professional approach to customer service. Desirable Skills Previous experience working within a Managed Service Provider (MSP). Exposure to Microsoft Intune and endpoint management technologies. Knowledge of Microsoft Azure and cloud-based technologies. Familiarity with cyber security best practices. Experience using PSA and RMM platforms. Qualifications Relevant IT qualification or equivalent industry experience. Microsoft certifications desirable. Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer Salary of £32,000 per annum. Hybrid working arrangement. Access to ongoing training and certification opportunities. Exposure to a broad range of modern Microsoft and security technologies. Opportunity to develop within a growing and technically focused organisation. Supportive team environment with clear career progression pathways.
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
01/08/2026
Full time
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
01/08/2026
Full time
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Working in partnership to build better businesses. Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we can see an opportunity to create long-term value. We believe Triton is a great place to work and we want our team to be entrepreneurial, enjoy being part of a collective effort, inspire and challenge each other, and to bring an international mindset. This is an entry-level opportunity to join Triton's IT team and gain hands on experience supporting a high performing investment firm. The successful candidate will play a key role in delivering day to day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end user technology as you develop. This is a development focused position designed for someone at the start of their IT career - whether you are a recent school leaver, completing or seeking a university placement year, finishing an apprenticeship, or pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state of the art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed • Log, triage and progress incidents and service requests within defined SLAs • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) • Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve • Help keep user facing documentation, guides and the knowledge base up to date • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues • Occasional travel to other European offices may be possible as part of your development Candidate Profile This is an entry level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly • Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users • A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role • Familiarity with basic networking concepts, mobile device management or cloud services • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users Day-to-Day Service Desk Support Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed Log, triage and progress incidents and service requests within defined SLAs Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) Help maintain accurate hardware and software asset records Onboarding and Offboarding Support new joiner onboarding, including device preparation, account creation and induction sessions Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support Assist with IT projects and the rollout of new technologies as the firm continues to evolve Help keep user facing documentation, guides and the knowledge base up to date Support major events such as the firm's Annual General Meeting under the direction of senior colleagues Occasional travel to other European offices may be possible as part of your development Candidate Profile Essential Strong interest in a career in IT support, infrastructure or technology more broadly Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role Familiarity with basic networking concepts, mobile device management or cloud services Interest in financial services, private equity or the wider professional services sector Personal Attributes A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users
30/07/2026
Full time
Working in partnership to build better businesses. Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we can see an opportunity to create long-term value. We believe Triton is a great place to work and we want our team to be entrepreneurial, enjoy being part of a collective effort, inspire and challenge each other, and to bring an international mindset. This is an entry-level opportunity to join Triton's IT team and gain hands on experience supporting a high performing investment firm. The successful candidate will play a key role in delivering day to day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end user technology as you develop. This is a development focused position designed for someone at the start of their IT career - whether you are a recent school leaver, completing or seeking a university placement year, finishing an apprenticeship, or pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state of the art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed • Log, triage and progress incidents and service requests within defined SLAs • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) • Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve • Help keep user facing documentation, guides and the knowledge base up to date • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues • Occasional travel to other European offices may be possible as part of your development Candidate Profile This is an entry level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly • Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users • A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role • Familiarity with basic networking concepts, mobile device management or cloud services • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users Day-to-Day Service Desk Support Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed Log, triage and progress incidents and service requests within defined SLAs Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) Help maintain accurate hardware and software asset records Onboarding and Offboarding Support new joiner onboarding, including device preparation, account creation and induction sessions Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support Assist with IT projects and the rollout of new technologies as the firm continues to evolve Help keep user facing documentation, guides and the knowledge base up to date Support major events such as the firm's Annual General Meeting under the direction of senior colleagues Occasional travel to other European offices may be possible as part of your development Candidate Profile Essential Strong interest in a career in IT support, infrastructure or technology more broadly Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role Familiarity with basic networking concepts, mobile device management or cloud services Interest in financial services, private equity or the wider professional services sector Personal Attributes A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users
