Enjoy the flexibility of working fully remote or on premises as you like, while you are contributing to changing the EV industry and world in a better place. We usually respond within a day Workfully is the decentralised hiring &upskilling marketplace. The world's fastest-growing and most innovative companies use Workfully to hire &developtalent globally. As a backend engineer, you will be deeply involved with the backend of our software products. Ideally, you are a great Python developer who is proficient with the PEP8 guidelines and toolset mentioned under 'Skills Required'. Your primary focus will be on developing and deploying the microservices architecture we need to create an ecosystem of applications that e.g. help manage, monitor, and analyze countless electric vehicle charging stations across the planet. Most importantly, you will ensure that the backend codebase is well-written, effective, maintainable, reliable, and robust. You'll be working directly with the founder and our passionate, diverse team in a hybrid setting of a home office and our headquarters in London, an innovative and diverse start-up location. This role will give you exposure to a cross-functional and agile team, with a chance to take ownership and lead. It will be a unique opportunity to shape the foundations of our new SaaS products and make a global impact in the thriving e-mobility industry. The Company We are here to make mobility the solution for a healthier planet. We're building the software to operate the most reliable, innovative, and easy-to-use charging infrastructure for electric vehicles so that shifting the world to a greener way of moving will be a simple switch. With our user-centered and design-led approach to creating software, we truly believe that we can take our industry by storm and accelerate EV adoption worldwide. You A go-getter and can-do attitude A team player with an open personality, straightforward A humble person who takes feedback with grace Happy to document your work so that it can be shared and used to elevate the whole team Willing to work in a dynamic start-up environment, with a passion for e-mobility and clean tech Ambitious, with a thirst for continuously learning new technologies and explaining technical concepts The Skills Extensive experience in programming with Python 3 Experience working with SQL databases like PostgreSQL Experience working with NoSQL databases like Redis A strong focus on writing quality code that is: Crafted to be simple to understand, maintain, and change Reliable and performant, i.e. well tested across different devices Self-explanatory where possible, well-documented where needed Experience working with RESTful APIs Proven track record of working with or leading a team of software engineers with Strong communication skills, an entrepreneurial spirit, and a positive can-do attitude Preferred Skills Build CI/CD pipelines to establish and guarantee high SLAs for a SaaS product suite that runs reliably 24/7 Experience in deploying your cloud stack to e.g. GCP or AWS Knowledge of monitoring and instrumenting cloud-based applications Experience working with EV roaming protocols like OCPI and OICP Experience working with websockets and an OCPP protocol like OCPP 1.6J or OCPP 2.0.1 Experience with EV charging technologies like Smart Charging, V2X, Roaming Stock options scheme Home office at least 2 days a week Amazing office space with gym, bar, and terrace at The Ministry Enjoy the flexibility of working fully remote or on premises as you like, while you are contributing to changing the EV industry and world in a better place.
May 18, 2024
Full time
Enjoy the flexibility of working fully remote or on premises as you like, while you are contributing to changing the EV industry and world in a better place. We usually respond within a day Workfully is the decentralised hiring &upskilling marketplace. The world's fastest-growing and most innovative companies use Workfully to hire &developtalent globally. As a backend engineer, you will be deeply involved with the backend of our software products. Ideally, you are a great Python developer who is proficient with the PEP8 guidelines and toolset mentioned under 'Skills Required'. Your primary focus will be on developing and deploying the microservices architecture we need to create an ecosystem of applications that e.g. help manage, monitor, and analyze countless electric vehicle charging stations across the planet. Most importantly, you will ensure that the backend codebase is well-written, effective, maintainable, reliable, and robust. You'll be working directly with the founder and our passionate, diverse team in a hybrid setting of a home office and our headquarters in London, an innovative and diverse start-up location. This role will give you exposure to a cross-functional and agile team, with a chance to take ownership and lead. It will be a unique opportunity to shape the foundations of our new SaaS products and make a global impact in the thriving e-mobility industry. The Company We are here to make mobility the solution for a healthier planet. We're building the software to operate the most reliable, innovative, and easy-to-use charging infrastructure for electric vehicles so that shifting the world to a greener way of moving will be a simple switch. With our user-centered and design-led approach to creating software, we truly believe that we can take our industry by storm and accelerate EV adoption worldwide. You A go-getter and can-do attitude A team player with an open personality, straightforward A humble person who takes feedback with grace Happy to document your work so that it can be shared and used to elevate the whole team Willing to work in a dynamic start-up environment, with a passion for e-mobility and clean tech Ambitious, with a thirst for continuously learning new technologies and explaining technical concepts The Skills Extensive experience in programming with Python 3 Experience working with SQL databases like PostgreSQL Experience working with NoSQL databases like Redis A strong focus on writing quality code that is: Crafted to be simple to understand, maintain, and change Reliable and performant, i.e. well tested across different devices Self-explanatory where possible, well-documented where needed Experience working with RESTful APIs Proven track record of working with or leading a team of software engineers with Strong communication skills, an entrepreneurial spirit, and a positive can-do attitude Preferred Skills Build CI/CD pipelines to establish and guarantee high SLAs for a SaaS product suite that runs reliably 24/7 Experience in deploying your cloud stack to e.g. GCP or AWS Knowledge of monitoring and instrumenting cloud-based applications Experience working with EV roaming protocols like OCPI and OICP Experience working with websockets and an OCPP protocol like OCPP 1.6J or OCPP 2.0.1 Experience with EV charging technologies like Smart Charging, V2X, Roaming Stock options scheme Home office at least 2 days a week Amazing office space with gym, bar, and terrace at The Ministry Enjoy the flexibility of working fully remote or on premises as you like, while you are contributing to changing the EV industry and world in a better place.
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 18, 2024
Full time
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 16, 2024
Full time
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
We are looking for a Product Manager (IoT Services) and Technical Pre-Sales Lead to join us on a permanent contract in our Jersey office, or as a remote worker across the UK or Europe. At JT International we rarely stand still. Our products constantly evolve to meet our customers' needs, and as we flex to seize the opportunities presented by new technologies and markets. It's an exciting time as we enter a growth phase across our existing "Internet of Things" (IoT), Fraud Prevention and Messaging businesses. There couldn't be a better time for you to join the team. You will be responsible for JT International's IoT Services product portfolio - defining, delivering and managing the services that drive margin growth for JT and its customers. You will also work with our Account Management teams to technically assess new feature requests - providing a view of feasibility, roadmap "fit" and the effort needed to deliver. Within this role you will have the autonomy to define, implement and deliver. We're a small team, so flexibility is critical, as well as the ability to create processes and order where needed. You will need to demonstrate your skills and experience within a fast-moving environment with plenty of distractions, and be able to communicate to all levels of the business. In return your work will span a global base of customers, colleagues and partners, and you will immediately experience the results of your hard work. If you're looking to make a change and become a part of an agile and forward thinking telco, get in touch with us today. Key Responsibilities Full lifecycle management of the JT International IoT Services product portfolio (Core-as-a-Service; Roaming, Transport, Hosting and Professional Services) Including definition of new services, delivery, in-life performance monitoring and enhancement/withdrawal to ensure alignment with commercial objectives Technical assessment of new Professional Services requests to identify viability and potential solution paths Creation of costed technical assessments for new initiative proposals (hardware, software and delivery effort) to be presented to customers (via the Account Managers) Management of the interface for new Professional Services initiatives into the JT delivery teams, ensuring that requirements are accurately captured, demand management processes are followed, and relevant delivery resource is engaged Delivery of Professional Services requirements within time, cost and quality constraints Definition of IoT Services product roadmap in conjunction with the Business Unit Head to align with annual budgeting and Business & Operating Plan procedures Support operational teams as required to provide technical subject matter expertise in the resolution of service and customer incidents Provision of pre-sales support as required within JT International, including travel to customers' premises when necessary Research, design and evaluate new solutions and technology in order to drive and support the JT International roadmap and strategy Operation with the Service Assurance team to ensure that suitable support documentation is created and maintained Skills Knowledge and Expertise A detailed understanding of IoT technologies and markets, and full-lifecycle senior product management experience in a B2B environment Experience in assessing solution performance and recommending service improvements for enterprise clients Ability to process complex technical requirements into comprehensive quotes and proposals Technical knowledge and understanding of core network architectures Strong written and verbal communication skills at all levels (including to Board level) Numerical skills to technically size network capacities, commercial proposals, etc Creation/modification of operational and technical documentation Awareness of operational legislation covering telcos and financial businesses Benefits 26 days holiday Private Healthcare Pension Bonus Scheme Professional Development JT are trialling a new model of working called "Smart Ways of Working" (SWOW). Currently in a trial period until December 2021, we provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Sep 10, 2021
Full time
We are looking for a Product Manager (IoT Services) and Technical Pre-Sales Lead to join us on a permanent contract in our Jersey office, or as a remote worker across the UK or Europe. At JT International we rarely stand still. Our products constantly evolve to meet our customers' needs, and as we flex to seize the opportunities presented by new technologies and markets. It's an exciting time as we enter a growth phase across our existing "Internet of Things" (IoT), Fraud Prevention and Messaging businesses. There couldn't be a better time for you to join the team. You will be responsible for JT International's IoT Services product portfolio - defining, delivering and managing the services that drive margin growth for JT and its customers. You will also work with our Account Management teams to technically assess new feature requests - providing a view of feasibility, roadmap "fit" and the effort needed to deliver. Within this role you will have the autonomy to define, implement and deliver. We're a small team, so flexibility is critical, as well as the ability to create processes and order where needed. You will need to demonstrate your skills and experience within a fast-moving environment with plenty of distractions, and be able to communicate to all levels of the business. In return your work will span a global base of customers, colleagues and partners, and you will immediately experience the results of your hard work. If you're looking to make a change and become a part of an agile and forward thinking telco, get in touch with us today. Key Responsibilities Full lifecycle management of the JT International IoT Services product portfolio (Core-as-a-Service; Roaming, Transport, Hosting and Professional Services) Including definition of new services, delivery, in-life performance monitoring and enhancement/withdrawal to ensure alignment with commercial objectives Technical assessment of new Professional Services requests to identify viability and potential solution paths Creation of costed technical assessments for new initiative proposals (hardware, software and delivery effort) to be presented to customers (via the Account Managers) Management of the interface for new Professional Services initiatives into the JT delivery teams, ensuring that requirements are accurately captured, demand management processes are followed, and relevant delivery resource is engaged Delivery of Professional Services requirements within time, cost and quality constraints Definition of IoT Services product roadmap in conjunction with the Business Unit Head to align with annual budgeting and Business & Operating Plan procedures Support operational teams as required to provide technical subject matter expertise in the resolution of service and customer incidents Provision of pre-sales support as required within JT International, including travel to customers' premises when necessary Research, design and evaluate new solutions and technology in order to drive and support the JT International roadmap and strategy Operation with the Service Assurance team to ensure that suitable support documentation is created and maintained Skills Knowledge and Expertise A detailed understanding of IoT technologies and markets, and full-lifecycle senior product management experience in a B2B environment Experience in assessing solution performance and recommending service improvements for enterprise clients Ability to process complex technical requirements into comprehensive quotes and proposals Technical knowledge and understanding of core network architectures Strong written and verbal communication skills at all levels (including to Board level) Numerical skills to technically size network capacities, commercial proposals, etc Creation/modification of operational and technical documentation Awareness of operational legislation covering telcos and financial businesses Benefits 26 days holiday Private Healthcare Pension Bonus Scheme Professional Development JT are trialling a new model of working called "Smart Ways of Working" (SWOW). Currently in a trial period until December 2021, we provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.