Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Service Desk Technician - Brandesburton - £26,000 Principal IT are working exclusively with a well-known business based in Brandesburton. Our client pride themselves on special a fast-track, sustainable delivery of modular buildings for long and short term application. To be successful in this role they are looking for someone who is a confident people person working to ITIL principles, the successful candidate will ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities Customer focussed with excellent interpersonal and communication skills Hands on, flexible and pro-active approach with willingness to learn Team player who enjoys sharing knowledge with colleagues Well organised with excellent time management skills and ability to work without supervision Experience of mobile device and application management across Microsoft, Apple and Android platforms Essential Skills: Great customer service Experience in a similar IT support role is essential. Good working knowledge of MS Windows (client devices) Understanding of Windows Server, MS Exchange and AD (Users and Computers) Experience of mobile device and application management across Microsoft, Apple and Android platforms The Package 25 days annual holidays plus bank holidays Annual bonus Christmas Shut Down Annual Salary reviews Employee Wellbeing X3 Death in Service How to Apply If you are interested in hearing more about this IT Service Desk Technician position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
May 18, 2024
Full time
IT Service Desk Technician - Brandesburton - £26,000 Principal IT are working exclusively with a well-known business based in Brandesburton. Our client pride themselves on special a fast-track, sustainable delivery of modular buildings for long and short term application. To be successful in this role they are looking for someone who is a confident people person working to ITIL principles, the successful candidate will ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities Customer focussed with excellent interpersonal and communication skills Hands on, flexible and pro-active approach with willingness to learn Team player who enjoys sharing knowledge with colleagues Well organised with excellent time management skills and ability to work without supervision Experience of mobile device and application management across Microsoft, Apple and Android platforms Essential Skills: Great customer service Experience in a similar IT support role is essential. Good working knowledge of MS Windows (client devices) Understanding of Windows Server, MS Exchange and AD (Users and Computers) Experience of mobile device and application management across Microsoft, Apple and Android platforms The Package 25 days annual holidays plus bank holidays Annual bonus Christmas Shut Down Annual Salary reviews Employee Wellbeing X3 Death in Service How to Apply If you are interested in hearing more about this IT Service Desk Technician position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Job Title: BEMS Commissioning Engineer Location: Nottingham. There will be a requirement to travel from home to client sites which are concentrated from the East Midlands to South East (Kent). Salary: Depending on experience Job Type: Permanent, Full time iBMS is a BEMS specialist established in 1994, working nationally from our offices in Nottingham and Cambridge. The Role: We are looking to recruit a skilled and motivated BEMS Commissioning Engineer to join our small team, but also be a part of a large construction group delivering major projects. Experience is required in TREND and TRIDIUM controllers. The role will be site-based and you will be expected to stay away from home when necessary. Key Responsibilities: To interpret bespoke control panel drawings and manufacturers information and data sheets, understanding equipment and component interactions with the BMS Conduct networking tests to enable communication between equipment and BMS, and ultimately on to an IT network Conduct equipment point-to-point tests recording the results as the project moves through different phases Familiarization with software engineering tools to allow modification and creation of software strategies Conduct diagnostics to identify and correct faults, and advise in enhancements and operating efficiencies Familiarization with end user interfaces Requirements: Proven electrical competency (18th Edition, C&G Electrical Installation, Safe Isolation of LV Systems) Sound IT knowledge, including networking and IP addressing Thorough understanding of HVAC plans Good knowledge of control components such as sensors, switches, valves and inverters Good knowledge of BEMS software (TREND and/or TRIDIUM); ability to make amendment to software onsite. Good communication skills at all levels, with colleagues and clients ECS membership BCIA Technical Certificate and SSSTS qualification is desirable About You: We are seeking individuals who are: Flexible (travel and working away from home) IT literate Focussed under pressure Organised, methodical and have high attention to detail We offer: A competitive salary commensurate with your experience Choice of EV or PHEV company car or a car allowance Medical insurance Medical cash-plan covering optical, dental and other medical costs Personal Pension Life Assurance Plan 25 days annual leave - one extra day after every 3 years' service (up to a maximum of five extra days) If you're interested in the role and would like to put yourself forward, please hit APPLY and attach your CV. Candidates with the relevant experience or job titles of: Engineer, systems engineer, field engineer, bems engineering technician, service engineer, field service engineer, contract engineer, engineering technician, commissioning engineer, may also be considered for this role.
May 18, 2024
Full time
Job Title: BEMS Commissioning Engineer Location: Nottingham. There will be a requirement to travel from home to client sites which are concentrated from the East Midlands to South East (Kent). Salary: Depending on experience Job Type: Permanent, Full time iBMS is a BEMS specialist established in 1994, working nationally from our offices in Nottingham and Cambridge. The Role: We are looking to recruit a skilled and motivated BEMS Commissioning Engineer to join our small team, but also be a part of a large construction group delivering major projects. Experience is required in TREND and TRIDIUM controllers. The role will be site-based and you will be expected to stay away from home when necessary. Key Responsibilities: To interpret bespoke control panel drawings and manufacturers information and data sheets, understanding equipment and component interactions with the BMS Conduct networking tests to enable communication between equipment and BMS, and ultimately on to an IT network Conduct equipment point-to-point tests recording the results as the project moves through different phases Familiarization with software engineering tools to allow modification and creation of software strategies Conduct diagnostics to identify and correct faults, and advise in enhancements and operating efficiencies Familiarization with end user interfaces Requirements: Proven electrical competency (18th Edition, C&G Electrical Installation, Safe Isolation of LV Systems) Sound IT knowledge, including networking and IP addressing Thorough understanding of HVAC plans Good knowledge of control components such as sensors, switches, valves and inverters Good knowledge of BEMS software (TREND and/or TRIDIUM); ability to make amendment to software onsite. Good communication skills at all levels, with colleagues and clients ECS membership BCIA Technical Certificate and SSSTS qualification is desirable About You: We are seeking individuals who are: Flexible (travel and working away from home) IT literate Focussed under pressure Organised, methodical and have high attention to detail We offer: A competitive salary commensurate with your experience Choice of EV or PHEV company car or a car allowance Medical insurance Medical cash-plan covering optical, dental and other medical costs Personal Pension Life Assurance Plan 25 days annual leave - one extra day after every 3 years' service (up to a maximum of five extra days) If you're interested in the role and would like to put yourself forward, please hit APPLY and attach your CV. Candidates with the relevant experience or job titles of: Engineer, systems engineer, field engineer, bems engineering technician, service engineer, field service engineer, contract engineer, engineering technician, commissioning engineer, may also be considered for this role.
Studio Technician Artworker Technical Drawings Studio Technician About the Company: We are thrilled to present an exceptional opportunity on behalf of one of Europe's foremost commercial graphics and visual communications companies. Our client boasts over six decades of industry experience, specializing in branding, graphics, and signage projects. With a commitment to excellence and a set of core values including Teamwork, Trust, Passion, Deliver, and Innovation, they are seeking a talented individual to join their dynamic team. Position: Studio Technician (Artworker) Location: Lowestoft Role Overview: Our client is currently seeking a skilled Studio Technician (Artworker) to join their vibrant Studio team. In this role, you will utilize your expertise in desktop publishing software to produce high-quality artwork for a variety of projects, ranging from sales aids to large-scale digital graphics. Collaboration with internal and external stakeholders will be paramount to ensure project success within tight deadlines. Core Responsibilities & Tasks: Utilize industry-standard software packages (Microsoft Office, Adobe Suite, Workflow Management, ERP - Shuttleworth) to create artwork. Interpret technical drawings and conduct site surveys, converting data into bill of manufacture. Restore artwork from archives and facilitate its availability for production. Generate and process job sheets via ERP System (Shuttleworth). Prioritize and schedule work in alignment with production planning. Calculate material usage/requirements and maintain accurate records. Conduct occasional offsite visits for client meetings and site surveys. Desirable System Knowledge: While not mandatory, familiarity with colour management and scripting languages (Javascript/Applescript) would be advantageous. Transferable Skills & Approach: Attention to detail and information retention. Strong organization and prioritization skills. Effective problem-solving abilities. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team. Customer-focused with a flexible approach to work. Qualifications & Experience Prerequisites: Proficiency in industry-standard desktop publishing software. Ideally one year of relevant experience. Valid UK Driving License preferred. Technical skills relevant to specific projects. IT proficiency. What's on Offer: Competitive remuneration package. Ongoing support and training opportunities. Free onsite parking. Friendly and inclusive working environment. Contributory pension scheme. Employee Discount Scheme with over 800 retailers. Health and wellness initiatives. Employee Assistance Scheme. Company Events. Cycle to work scheme. Free annual flu jabs & eye tests. If you are ready to take the next step in your career with a company that values innovation, teamwork, and excellence, apply now for this exciting opportunity. We look forward to receiving your application!
May 18, 2024
Full time
Studio Technician Artworker Technical Drawings Studio Technician About the Company: We are thrilled to present an exceptional opportunity on behalf of one of Europe's foremost commercial graphics and visual communications companies. Our client boasts over six decades of industry experience, specializing in branding, graphics, and signage projects. With a commitment to excellence and a set of core values including Teamwork, Trust, Passion, Deliver, and Innovation, they are seeking a talented individual to join their dynamic team. Position: Studio Technician (Artworker) Location: Lowestoft Role Overview: Our client is currently seeking a skilled Studio Technician (Artworker) to join their vibrant Studio team. In this role, you will utilize your expertise in desktop publishing software to produce high-quality artwork for a variety of projects, ranging from sales aids to large-scale digital graphics. Collaboration with internal and external stakeholders will be paramount to ensure project success within tight deadlines. Core Responsibilities & Tasks: Utilize industry-standard software packages (Microsoft Office, Adobe Suite, Workflow Management, ERP - Shuttleworth) to create artwork. Interpret technical drawings and conduct site surveys, converting data into bill of manufacture. Restore artwork from archives and facilitate its availability for production. Generate and process job sheets via ERP System (Shuttleworth). Prioritize and schedule work in alignment with production planning. Calculate material usage/requirements and maintain accurate records. Conduct occasional offsite visits for client meetings and site surveys. Desirable System Knowledge: While not mandatory, familiarity with colour management and scripting languages (Javascript/Applescript) would be advantageous. Transferable Skills & Approach: Attention to detail and information retention. Strong organization and prioritization skills. Effective problem-solving abilities. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team. Customer-focused with a flexible approach to work. Qualifications & Experience Prerequisites: Proficiency in industry-standard desktop publishing software. Ideally one year of relevant experience. Valid UK Driving License preferred. Technical skills relevant to specific projects. IT proficiency. What's on Offer: Competitive remuneration package. Ongoing support and training opportunities. Free onsite parking. Friendly and inclusive working environment. Contributory pension scheme. Employee Discount Scheme with over 800 retailers. Health and wellness initiatives. Employee Assistance Scheme. Company Events. Cycle to work scheme. Free annual flu jabs & eye tests. If you are ready to take the next step in your career with a company that values innovation, teamwork, and excellence, apply now for this exciting opportunity. We look forward to receiving your application!
Role: Data Centre Technician Rate: £300.00 Duration: 3 x Months with opportunity to extend Location: onsite Slough This role is a unique opportunity to work in some of the most cutting edge data centers in the world and contribute to their operational excellence. Our data centers are large-scale high-density centers where you will be working to make us the most customer centric company on earth. A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. This position requires candidates to be self-starters and highly motivated. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). Team Members will be working in multifunctional environment and must be able to communicate and promote cross-team functionality. The position is full time and shift based, operating on a 24 7 rotation. The ideal candidate is someone with hands-on hardware experience. Responsibilities: • Work and meet SLA's against assigned trouble tickets via a directed workflow. • First line touch point for hardware troubleshooting and technical issues. • Perform regular server hardware repairs including drives and motherboards replacements. • Carry out routine network, server hardware and software related repairs. • Work with cross-functional teams on a regular basis. • Adhere to security and safety best practices. • Participate in Data Center engineering operations events. • Participate in daily/weekly team meetings. • Identify and help create process improvements relevant to the data center environment. • Interact with third party vendors & contractors. • Support the development of other team members Basic qualifications • 2+ years of technical experience. • Intermediate knowledge of computer hardware systems. • Excellent communication skills, both written and verbal. • Ability to work well with others in a team environment, displaying excellent time management skills. • Ability to take direction from both a directed work system and/or a team lead. Preferred qualifications • Basic knowledge of Linux is an advantage. • Basic knowledge of networking is an advantage. • Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO If you interested please apply or send your CV to
May 18, 2024
Full time
Role: Data Centre Technician Rate: £300.00 Duration: 3 x Months with opportunity to extend Location: onsite Slough This role is a unique opportunity to work in some of the most cutting edge data centers in the world and contribute to their operational excellence. Our data centers are large-scale high-density centers where you will be working to make us the most customer centric company on earth. A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. This position requires candidates to be self-starters and highly motivated. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). Team Members will be working in multifunctional environment and must be able to communicate and promote cross-team functionality. The position is full time and shift based, operating on a 24 7 rotation. The ideal candidate is someone with hands-on hardware experience. Responsibilities: • Work and meet SLA's against assigned trouble tickets via a directed workflow. • First line touch point for hardware troubleshooting and technical issues. • Perform regular server hardware repairs including drives and motherboards replacements. • Carry out routine network, server hardware and software related repairs. • Work with cross-functional teams on a regular basis. • Adhere to security and safety best practices. • Participate in Data Center engineering operations events. • Participate in daily/weekly team meetings. • Identify and help create process improvements relevant to the data center environment. • Interact with third party vendors & contractors. • Support the development of other team members Basic qualifications • 2+ years of technical experience. • Intermediate knowledge of computer hardware systems. • Excellent communication skills, both written and verbal. • Ability to work well with others in a team environment, displaying excellent time management skills. • Ability to take direction from both a directed work system and/or a team lead. Preferred qualifications • Basic knowledge of Linux is an advantage. • Basic knowledge of networking is an advantage. • Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO If you interested please apply or send your CV to
Not just another 2nd line support role. But when where you're seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. You'll be the person that people look up to. But is that enough? Well why not get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important to them too - they'll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rd line support & project delivery teams available. 2nd Line Support Engineer Based near Havant, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £33,000 Required Skills: - Excellent experience of providing 2nd line support - Good experience of supporting Office 365 and Azure - Strong experience of Windows Server domain environments, Windows 10, Office 365, - Ideally good experience of networking topology, DNS, DHCP - Ideally good experience of Intune and SharePoint - Ideally experience in project delivery and client site visits - Ideally experience of working for an IT Service Provider - Excellent communication & stakeholder management experience This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst, who has strong experience of supporting users at a 2nd line support level, ideally in a Managed Service environment This 2nd Line Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a short onboarding process) paying from £28,000 - £33,000 / day (depending upon background and experience). If you are interested in applying for this position then please forward your CV to bob com To be considered for this role, you must be eligible to live and work in the UK.
May 18, 2024
Full time
Not just another 2nd line support role. But when where you're seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. You'll be the person that people look up to. But is that enough? Well why not get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important to them too - they'll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rd line support & project delivery teams available. 2nd Line Support Engineer Based near Havant, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £33,000 Required Skills: - Excellent experience of providing 2nd line support - Good experience of supporting Office 365 and Azure - Strong experience of Windows Server domain environments, Windows 10, Office 365, - Ideally good experience of networking topology, DNS, DHCP - Ideally good experience of Intune and SharePoint - Ideally experience in project delivery and client site visits - Ideally experience of working for an IT Service Provider - Excellent communication & stakeholder management experience This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst, who has strong experience of supporting users at a 2nd line support level, ideally in a Managed Service environment This 2nd Line Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a short onboarding process) paying from £28,000 - £33,000 / day (depending upon background and experience). If you are interested in applying for this position then please forward your CV to bob com To be considered for this role, you must be eligible to live and work in the UK.
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £30,000 and £35,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
May 18, 2024
Full time
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £30,000 and £35,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
May 18, 2024
Full time
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 18, 2024
Full time
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job Title: Junior IT Support Technician Location: Battersea Our client is a global travel management company, serving niche industries where travel and mobility are critical to business success. Global experts in managing complex business travel and logistics, our client has wholly owned and managed operations worldwide, and today employs over 450 people generating annual sales of over £420 million! Our client now has an exciting opportunity for motivated and driven graduates to join their leading team as Junior IT Support Technicians. Package : A competitive basic salary of £25-£27k Bonus scheme Excellent progression, learning and development potential Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Enrolment on IT Apprenticeship worth £10k- but free of charge to you! Fantastic offices close to Clapham Junction station! Role : Gain a comprehensive knowledge of the company, their offering and the market they operate within Use internal call infrastructure to resolve all allocated support queries within agreed service level agreements Provide first line technical support to all staff members Assist with all technical queries and provide guidance to users as relevant, either in person or remotely Support all internal and external approved products for the company and its clients Monitor and support any system alerts to line management Assist with the testing of new applications and technology solution releases Assist internal staff with training on how to make use of internal products and systems Requirements: Educated to degree level in a STEM related field (essential) Excellent communication and interpersonal skills Proficient in the Microsoft Office Suite Computer skills and tech savvy Excellent organisational and time management skills Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
May 18, 2024
Full time
Job Title: Junior IT Support Technician Location: Battersea Our client is a global travel management company, serving niche industries where travel and mobility are critical to business success. Global experts in managing complex business travel and logistics, our client has wholly owned and managed operations worldwide, and today employs over 450 people generating annual sales of over £420 million! Our client now has an exciting opportunity for motivated and driven graduates to join their leading team as Junior IT Support Technicians. Package : A competitive basic salary of £25-£27k Bonus scheme Excellent progression, learning and development potential Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Enrolment on IT Apprenticeship worth £10k- but free of charge to you! Fantastic offices close to Clapham Junction station! Role : Gain a comprehensive knowledge of the company, their offering and the market they operate within Use internal call infrastructure to resolve all allocated support queries within agreed service level agreements Provide first line technical support to all staff members Assist with all technical queries and provide guidance to users as relevant, either in person or remotely Support all internal and external approved products for the company and its clients Monitor and support any system alerts to line management Assist with the testing of new applications and technology solution releases Assist internal staff with training on how to make use of internal products and systems Requirements: Educated to degree level in a STEM related field (essential) Excellent communication and interpersonal skills Proficient in the Microsoft Office Suite Computer skills and tech savvy Excellent organisational and time management skills Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the Teesside area: anywhere TS Postcode or surrounding area, towns like: Middlesbrough, Hartlepool, Darlington etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £25800 + Van + overtime; made up of a Basic salary of £23800 and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
May 18, 2024
Full time
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the Teesside area: anywhere TS Postcode or surrounding area, towns like: Middlesbrough, Hartlepool, Darlington etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £25800 + Van + overtime; made up of a Basic salary of £23800 and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team to deliver exceptional IT support. Key Responsibilities: Lead and guide a team of service desk technicians to ensure they provide top-notch and timely support to clients. Supervise day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and exceeding client expectations. Serve as a primary contact for key clients, fostering strong relationships and promptly addressing escalations or concerns. Continuously evaluate and enhance service desk processes to boost efficiency and client satisfaction, emphasizing team leadership over direct involvement in ticket resolution. Stay abreast of the latest IT trends and technologies to offer guidance and support to the team and clients. Requirements: Demonstrated 2-3 years' experience ideally in an MSP environment, in a leadership or supervisory role within the service desk. Proven ability to lead, motivate, and develop IT professionals. Dedication to delivering outstanding customer service and ensuring client happiness. Strong grasp of IT systems, networks, and infrastructure, with the capability to troubleshoot and resolve technical issues. Excellent verbal and written communication skills, enabling effective interaction with clients and internal teams. Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are advantageous. If you are a proactive and results-oriented individual with a passion for IT service delivery and team leadership, we encourage you to apply for this opportunity. To be considered, please submit your CV promptly.
May 18, 2024
Full time
Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team to deliver exceptional IT support. Key Responsibilities: Lead and guide a team of service desk technicians to ensure they provide top-notch and timely support to clients. Supervise day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and exceeding client expectations. Serve as a primary contact for key clients, fostering strong relationships and promptly addressing escalations or concerns. Continuously evaluate and enhance service desk processes to boost efficiency and client satisfaction, emphasizing team leadership over direct involvement in ticket resolution. Stay abreast of the latest IT trends and technologies to offer guidance and support to the team and clients. Requirements: Demonstrated 2-3 years' experience ideally in an MSP environment, in a leadership or supervisory role within the service desk. Proven ability to lead, motivate, and develop IT professionals. Dedication to delivering outstanding customer service and ensuring client happiness. Strong grasp of IT systems, networks, and infrastructure, with the capability to troubleshoot and resolve technical issues. Excellent verbal and written communication skills, enabling effective interaction with clients and internal teams. Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are advantageous. If you are a proactive and results-oriented individual with a passion for IT service delivery and team leadership, we encourage you to apply for this opportunity. To be considered, please submit your CV promptly.
Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. OSP Technician EU III Communication Excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities. Job Detail General Summary Works independently under minimal supervision and is responsible for the delivery of specialist engineering expertise, Maintenance, Implementation and Support for the UK Rail Fibre Network, UK Backbone and UK Metro Fibre Network. Provide the necessary maintenance and quality checks on all Colt-NEO Core, Customer and Associated Network and Equipment Sites and team members, ensure Customer Satisfaction whilst achieving project deadlines and service levels to meet corporate targets within cost and quality parameters. Ensure Network Assurance and Network availability. May mentor and or train other Technicians. Essential Duties Maintains the security of the OSP network aerial, underground and/or trackside throughout the UK. Interacts with different organizations, Local Authorities, Police, Transport & Highway Authorities, customers, vendors, contractors, and building management to provide a high level of customer satisfaction. Manage and plans Lift & Shift (Diversions). Carries out the safety related duties and functions of COSS and SSOW Planner. Utilizes a variety of systems for the processing and reporting of work activities, inventorying OSP facilities, documentation of projects and managing various budgets to include new construction and route maintenance/protection. Owner of UK OSP network inventory for assigned market, responsible for the accuracy of routes, manholes, poles, spans/ducts, transmedia, splicing, fiber distribution panels, fiber to port connectivity and fiber assignments in corporate inventory systems. Manages contract and/or employee splicers during Network Splicing and Testing of Metro/Long Haul OSP. Provides on the job training to employees and oversees contractors to ensure the proper method and procedures of facility protection and maintenance are followed. Operates and maintains tools, test sets, and electronic equipment including: OTDR, ILM, PMD, CD, Acoustic Detectors, Plant Detection and Location equipment, Fiber optic transmissions equipment and Live Fibre Identifiers. Works closely with upstream groups, completing fiber verification requests, project estimating, design, bid, permit and manage OSP network activity. Monitors infrastructure builds and reviews punch lists and verifies work has met industry construction standards. Prepare timelines for the projects, prepare and track budgets and provide detailed weekly reports. Performs prevent/scheduled plant maintenance and inspections and directs emergency restoration and mitigation activities required for the OSP network. Included are fiber optic damages, natural disasters, power failures, and any other event that could affect operations. Initiates and plans Network Hardening Solutions in high risk/ vandalism/theft hot spot areas, compiles reports and cost implications for claims against responsible 3rd parties in the event of cable or plant damage. Experience Education Education Level: A Levels (UK) or equivalent Field of Study: Telecoms Engineering, Electronics, Installations or related field Will a combination of education and experience be considered? Yes Other Job Requirements Core Competencies: Focus on the Customer: Listens to customers (internal and external); identifying, meeting, and exceeding their needs, and anticipating their future needs; aligns what is done and how it is done with what the customers need, balancing that with what the organization requires. Drive Organizational Success: Delivers results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Level 3 a great place to work; passionate about motivating others and encouraging personal belief in abilities. Demonstrate Agility: Focuses around continuous improvement; shows the ability to quickly solve day-to-day business problems; identifies new processes and frameworks for speed of delivery; accepts, responds, and initiates appropriate change. Lead Courageously: Confronts problems with courage; wins the respect and commitment of others by appropriately standing up for what he/she believes; makes tough decisions despite ambiguity, supports others who make difficult decisions, and follows issues through to completion in spite of adversity. Makes the best use of resources to deliver results, considering the financial impact of actions. Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences. Combined knowledge of both the Rail and Road telecoms environment with an OSP Engineering background and experience, conversant with the NRSWA, TMA and Network Rail regulations and Safety requirement; Experienced in complex Network Splicing and Testing and Fibre Characterization; Experience in management and supervision of Engineers/Contractors carrying out scheduled tasks and their planning is a requirement; Must have PTS, Site Warden, COSS/IWA certification & Rail Safety Awareness. Knowledge of Advanced OTDR & ILM testing and Advanced PMD & CD Characterization. City & Guilds 3466-02 Single Mode or 3466-03 Multi Mode fibre certification; Have a good working knowledge of the Traffic Management Act, UK Streetworks Permitting System; Must have excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities; Position will require some on-call, travel and overtime requirements as dictated by business demands. Individual must have a passport, clean driving license and be physically able to complete manual type tasks; The post may be required to represent OSP at meetings and cover escalation duties as required; Personal Track Safety training associated medical and D&A screening are necessary essentials; All field activities are performed in line with pre-defined objectives, often quantified in metric terms, it is essential in this role the employees understands and performance against these departmental and company targets. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Flexible benefits scheme Access to a virtual business school for on-going learning Business mentoring Job Segment: Telecom, Telecommunications, Facilities, Technician, Technology, Operations
May 18, 2024
Full time
Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. OSP Technician EU III Communication Excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities. Job Detail General Summary Works independently under minimal supervision and is responsible for the delivery of specialist engineering expertise, Maintenance, Implementation and Support for the UK Rail Fibre Network, UK Backbone and UK Metro Fibre Network. Provide the necessary maintenance and quality checks on all Colt-NEO Core, Customer and Associated Network and Equipment Sites and team members, ensure Customer Satisfaction whilst achieving project deadlines and service levels to meet corporate targets within cost and quality parameters. Ensure Network Assurance and Network availability. May mentor and or train other Technicians. Essential Duties Maintains the security of the OSP network aerial, underground and/or trackside throughout the UK. Interacts with different organizations, Local Authorities, Police, Transport & Highway Authorities, customers, vendors, contractors, and building management to provide a high level of customer satisfaction. Manage and plans Lift & Shift (Diversions). Carries out the safety related duties and functions of COSS and SSOW Planner. Utilizes a variety of systems for the processing and reporting of work activities, inventorying OSP facilities, documentation of projects and managing various budgets to include new construction and route maintenance/protection. Owner of UK OSP network inventory for assigned market, responsible for the accuracy of routes, manholes, poles, spans/ducts, transmedia, splicing, fiber distribution panels, fiber to port connectivity and fiber assignments in corporate inventory systems. Manages contract and/or employee splicers during Network Splicing and Testing of Metro/Long Haul OSP. Provides on the job training to employees and oversees contractors to ensure the proper method and procedures of facility protection and maintenance are followed. Operates and maintains tools, test sets, and electronic equipment including: OTDR, ILM, PMD, CD, Acoustic Detectors, Plant Detection and Location equipment, Fiber optic transmissions equipment and Live Fibre Identifiers. Works closely with upstream groups, completing fiber verification requests, project estimating, design, bid, permit and manage OSP network activity. Monitors infrastructure builds and reviews punch lists and verifies work has met industry construction standards. Prepare timelines for the projects, prepare and track budgets and provide detailed weekly reports. Performs prevent/scheduled plant maintenance and inspections and directs emergency restoration and mitigation activities required for the OSP network. Included are fiber optic damages, natural disasters, power failures, and any other event that could affect operations. Initiates and plans Network Hardening Solutions in high risk/ vandalism/theft hot spot areas, compiles reports and cost implications for claims against responsible 3rd parties in the event of cable or plant damage. Experience Education Education Level: A Levels (UK) or equivalent Field of Study: Telecoms Engineering, Electronics, Installations or related field Will a combination of education and experience be considered? Yes Other Job Requirements Core Competencies: Focus on the Customer: Listens to customers (internal and external); identifying, meeting, and exceeding their needs, and anticipating their future needs; aligns what is done and how it is done with what the customers need, balancing that with what the organization requires. Drive Organizational Success: Delivers results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Level 3 a great place to work; passionate about motivating others and encouraging personal belief in abilities. Demonstrate Agility: Focuses around continuous improvement; shows the ability to quickly solve day-to-day business problems; identifies new processes and frameworks for speed of delivery; accepts, responds, and initiates appropriate change. Lead Courageously: Confronts problems with courage; wins the respect and commitment of others by appropriately standing up for what he/she believes; makes tough decisions despite ambiguity, supports others who make difficult decisions, and follows issues through to completion in spite of adversity. Makes the best use of resources to deliver results, considering the financial impact of actions. Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences. Combined knowledge of both the Rail and Road telecoms environment with an OSP Engineering background and experience, conversant with the NRSWA, TMA and Network Rail regulations and Safety requirement; Experienced in complex Network Splicing and Testing and Fibre Characterization; Experience in management and supervision of Engineers/Contractors carrying out scheduled tasks and their planning is a requirement; Must have PTS, Site Warden, COSS/IWA certification & Rail Safety Awareness. Knowledge of Advanced OTDR & ILM testing and Advanced PMD & CD Characterization. City & Guilds 3466-02 Single Mode or 3466-03 Multi Mode fibre certification; Have a good working knowledge of the Traffic Management Act, UK Streetworks Permitting System; Must have excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities; Position will require some on-call, travel and overtime requirements as dictated by business demands. Individual must have a passport, clean driving license and be physically able to complete manual type tasks; The post may be required to represent OSP at meetings and cover escalation duties as required; Personal Track Safety training associated medical and D&A screening are necessary essentials; All field activities are performed in line with pre-defined objectives, often quantified in metric terms, it is essential in this role the employees understands and performance against these departmental and company targets. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Flexible benefits scheme Access to a virtual business school for on-going learning Business mentoring Job Segment: Telecom, Telecommunications, Facilities, Technician, Technology, Operations
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
May 18, 2024
Full time
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Fibre Technician (Nights) Night Shifts - 8pm - 4:30pm (PAYE) Central London, sites based in Zones 1 & 2 29,670 basic + Nightwork uplift ( 40,054- 44,505 OTE) + Bonus + Progression Opportunities + Training Allowance + Bonus Scheme + Share Scheme + Private Health Care + Other Great Benefits This is an excellent opportunity for a Fibre Technician to join a rapidly expanding business, offering a great package. You will be encouraged to self-develop and progress through the ranks in a business that doesn't cap progression and focuses on recruiting like-minded that share the same values. Do you have experience in Test rod and roping? are you seeking the chance to develop your skills and progress your career within an ambitious and dynamic environment? This ambitious company specialise in full turnkey design, planning and installation of business fibre networks across central London working predominantly with large corporate customers. With a strong inclusive company culture, they are driven to bring highly motivated professionals who want to get into, or are already in the telecoms sector into their business. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for Fibre Technicians to join the nightworks team. The ideal candidate(s) will have previous experience in a similar role, with underground safety and confined spaces training. You will be working on high capacity network trunk and spine build, which will include test rod and roping amongst other duties. This role will have frequent travel throughout sites based in Zones 1 & 2 of Central London, so a Full & clean driving license is essential. This is an exciting opportunity to join a forward thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that put's its people at the centre of everything they do. The Role: Night shifts - 8pm - 4:30am Field Based role, sites predominantly based in Zones 1 & 2 Setting up sites safely including Traffic Management & Streetworks Working on high capacity network trunk and spine build, which will include test rod and roping amongst other duties A commitment to maintaining highest levels of health and safety, including compliance and internal policies The Person: Experience in a similar role, with skills in Test Rod and Roping Knowledge of Traffic Management & Streetworks A desire to professionally develop and progress Based in a commutable distance to central London Full & Clean Driving license Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. NRSWA, Streetworks, Supervisor, Operative, Operatives, Gangs, Telecoms, Utilities, Reinstatement, Excavation, FTTP, FTTC , FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London
May 18, 2024
Full time
Fibre Technician (Nights) Night Shifts - 8pm - 4:30pm (PAYE) Central London, sites based in Zones 1 & 2 29,670 basic + Nightwork uplift ( 40,054- 44,505 OTE) + Bonus + Progression Opportunities + Training Allowance + Bonus Scheme + Share Scheme + Private Health Care + Other Great Benefits This is an excellent opportunity for a Fibre Technician to join a rapidly expanding business, offering a great package. You will be encouraged to self-develop and progress through the ranks in a business that doesn't cap progression and focuses on recruiting like-minded that share the same values. Do you have experience in Test rod and roping? are you seeking the chance to develop your skills and progress your career within an ambitious and dynamic environment? This ambitious company specialise in full turnkey design, planning and installation of business fibre networks across central London working predominantly with large corporate customers. With a strong inclusive company culture, they are driven to bring highly motivated professionals who want to get into, or are already in the telecoms sector into their business. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for Fibre Technicians to join the nightworks team. The ideal candidate(s) will have previous experience in a similar role, with underground safety and confined spaces training. You will be working on high capacity network trunk and spine build, which will include test rod and roping amongst other duties. This role will have frequent travel throughout sites based in Zones 1 & 2 of Central London, so a Full & clean driving license is essential. This is an exciting opportunity to join a forward thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that put's its people at the centre of everything they do. The Role: Night shifts - 8pm - 4:30am Field Based role, sites predominantly based in Zones 1 & 2 Setting up sites safely including Traffic Management & Streetworks Working on high capacity network trunk and spine build, which will include test rod and roping amongst other duties A commitment to maintaining highest levels of health and safety, including compliance and internal policies The Person: Experience in a similar role, with skills in Test Rod and Roping Knowledge of Traffic Management & Streetworks A desire to professionally develop and progress Based in a commutable distance to central London Full & Clean Driving license Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. NRSWA, Streetworks, Supervisor, Operative, Operatives, Gangs, Telecoms, Utilities, Reinstatement, Excavation, FTTP, FTTC , FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London
Principal Digital Forensic Investigator Based in Leicester Permanent opportunity £50,000 - £60,000 per annum DOE Benefits packaged included Please note this role requires you to gain Security Clearance Job Description Main Responsibilities Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. To record the details of analysis and investigations undertaken and maintain the confidentiality of this information. To liaise with other bodies or agencies as and when required. To ensure the work meets quality standards in providing a service to all clients; to report or escalate issues, as appropriate, to the Digital Forensics Manager. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To present evidence in court in a clear and comprehensive manner. To ensure that appropriate security and access control of forensic tools, systems and evidence is maintained at all times. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Attend seminars and classes for training in specialised forensic software applications, forensic analysis techniques and other specialised areas. To assist in the training and development of any investigator or technician, when required to do so. Conduct and assist on complex cases beyond the competency of junior investigators. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. To maintain professional liaison and membership in professional organisations for cross-feed of technical information. Candidates will be required to travel on business from time to time. A valid passport will, therefore, be required and a full UK driving licence. Skills and Experience At least 7 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to effectively plan and coordinate projects. Excellent written and verbal communication skills. Ability to work in a multi-discipline team responsible for providing Forensic Services. Demonstrate a high level of accuracy and attention to detail. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Demonstrate a flexible approach to work and a high level of self-motivation. Ability to exercise discretion and confidentiality. Possess excellent IT skills and demonstrate competency in a number of systems and applications.
May 18, 2024
Full time
Principal Digital Forensic Investigator Based in Leicester Permanent opportunity £50,000 - £60,000 per annum DOE Benefits packaged included Please note this role requires you to gain Security Clearance Job Description Main Responsibilities Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. To record the details of analysis and investigations undertaken and maintain the confidentiality of this information. To liaise with other bodies or agencies as and when required. To ensure the work meets quality standards in providing a service to all clients; to report or escalate issues, as appropriate, to the Digital Forensics Manager. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To present evidence in court in a clear and comprehensive manner. To ensure that appropriate security and access control of forensic tools, systems and evidence is maintained at all times. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Attend seminars and classes for training in specialised forensic software applications, forensic analysis techniques and other specialised areas. To assist in the training and development of any investigator or technician, when required to do so. Conduct and assist on complex cases beyond the competency of junior investigators. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. To maintain professional liaison and membership in professional organisations for cross-feed of technical information. Candidates will be required to travel on business from time to time. A valid passport will, therefore, be required and a full UK driving licence. Skills and Experience At least 7 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to effectively plan and coordinate projects. Excellent written and verbal communication skills. Ability to work in a multi-discipline team responsible for providing Forensic Services. Demonstrate a high level of accuracy and attention to detail. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Demonstrate a flexible approach to work and a high level of self-motivation. Ability to exercise discretion and confidentiality. Possess excellent IT skills and demonstrate competency in a number of systems and applications.
Immediate Temporary to Permanent position - Technician x 5 Based near Burton on Trent £11.44 with excellent benefits and free parking M - F - 39 Hours a week Our client are a specialist in their market and are looking for a number of Technicians to work for their site near BOT. This post is a Temporary to Permanent post and will be a great opportunity for the right candidate, no previous experience is needed for this position as training is all provided. The hours are 7.30am to 4.30pm, with free parking and excellent benefits To apply for this role you must have the following skills and experience: Attention to detail Previous experience of recording information accurately in a light industrial environment Work as part of a team Good communication skills Demonstrate good commitment and values in a working environment Our client is looking to conduct interviews asap, with a view to appoint immediately. Please apply with your CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Immediate Temporary to Permanent position - Technician x 5 Based near Burton on Trent £11.44 with excellent benefits and free parking M - F - 39 Hours a week Our client are a specialist in their market and are looking for a number of Technicians to work for their site near BOT. This post is a Temporary to Permanent post and will be a great opportunity for the right candidate, no previous experience is needed for this position as training is all provided. The hours are 7.30am to 4.30pm, with free parking and excellent benefits To apply for this role you must have the following skills and experience: Attention to detail Previous experience of recording information accurately in a light industrial environment Work as part of a team Good communication skills Demonstrate good commitment and values in a working environment Our client is looking to conduct interviews asap, with a view to appoint immediately. Please apply with your CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.