Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
May 18, 2024
Full time
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Roles and Responsibilities: Supporting application software, including ERP Solutions and other similar business applications. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge. Interrogating problems and advising the developers. Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff. What you will need to Apply: The ideal candidate for this role will have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What you will get in Return: For the successful candidate a salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If this excellent opportunity interests you, then please don't hesitate to apply today!
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Principal Digital Forensic Investigator Based in Leicester Permanent opportunity £50,000 - £60,000 per annum DOE Benefits packaged included Please note this role requires you to gain Security Clearance Job Description Main Responsibilities Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. To record the details of analysis and investigations undertaken and maintain the confidentiality of this information. To liaise with other bodies or agencies as and when required. To ensure the work meets quality standards in providing a service to all clients; to report or escalate issues, as appropriate, to the Digital Forensics Manager. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To present evidence in court in a clear and comprehensive manner. To ensure that appropriate security and access control of forensic tools, systems and evidence is maintained at all times. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Attend seminars and classes for training in specialised forensic software applications, forensic analysis techniques and other specialised areas. To assist in the training and development of any investigator or technician, when required to do so. Conduct and assist on complex cases beyond the competency of junior investigators. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. To maintain professional liaison and membership in professional organisations for cross-feed of technical information. Candidates will be required to travel on business from time to time. A valid passport will, therefore, be required and a full UK driving licence. Skills and Experience At least 7 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to effectively plan and coordinate projects. Excellent written and verbal communication skills. Ability to work in a multi-discipline team responsible for providing Forensic Services. Demonstrate a high level of accuracy and attention to detail. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Demonstrate a flexible approach to work and a high level of self-motivation. Ability to exercise discretion and confidentiality. Possess excellent IT skills and demonstrate competency in a number of systems and applications.
May 18, 2024
Full time
Principal Digital Forensic Investigator Based in Leicester Permanent opportunity £50,000 - £60,000 per annum DOE Benefits packaged included Please note this role requires you to gain Security Clearance Job Description Main Responsibilities Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. To record the details of analysis and investigations undertaken and maintain the confidentiality of this information. To liaise with other bodies or agencies as and when required. To ensure the work meets quality standards in providing a service to all clients; to report or escalate issues, as appropriate, to the Digital Forensics Manager. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To present evidence in court in a clear and comprehensive manner. To ensure that appropriate security and access control of forensic tools, systems and evidence is maintained at all times. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Attend seminars and classes for training in specialised forensic software applications, forensic analysis techniques and other specialised areas. To assist in the training and development of any investigator or technician, when required to do so. Conduct and assist on complex cases beyond the competency of junior investigators. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. To maintain professional liaison and membership in professional organisations for cross-feed of technical information. Candidates will be required to travel on business from time to time. A valid passport will, therefore, be required and a full UK driving licence. Skills and Experience At least 7 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to effectively plan and coordinate projects. Excellent written and verbal communication skills. Ability to work in a multi-discipline team responsible for providing Forensic Services. Demonstrate a high level of accuracy and attention to detail. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Demonstrate a flexible approach to work and a high level of self-motivation. Ability to exercise discretion and confidentiality. Possess excellent IT skills and demonstrate competency in a number of systems and applications.
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
May 18, 2024
Full time
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between £25,000 and £28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between £25,000 and £28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Technician - Up to 27,000 - Doncaster Are you a tech-savvy problem-solver looking for a rewarding career in IT? Look no further! We're seeking a talented IT Technician to join our team and provide essential technical support to our organization. Position - IT Technician Location - Doncaster Salary - Up to 27,000 per annum Skills Required - Strong technical aptitude and troubleshooting skills. Knowledge of hardware components and peripherals. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Key Responsibilities - Provide first-line technical support to end-users, troubleshooting hardware and software issues promptly and effectively. Install, configure, and maintain computer systems, networks, printers, and other IT equipment. Assist with the setup and configuration of software applications and operating systems. Respond to help desk tickets and service requests in a timely manner, ensuring excellent customer service. Perform routine maintenance tasks, such as system updates, backups, and antivirus scans. Document support activities, including resolutions and troubleshooting steps, for knowledge sharing and future reference. Assist with IT projects, such as hardware upgrades, network deployments, and software rollouts. Benefits - Competitive Salary Package - Enjoy a salary of up to 27,000, commensurate with your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Development Opportunities - Grow your skills and advance your career with opportunities for training and professional development. Supportive Work Environment - Join a friendly and collaborative team where your contributions are valued, and teamwork is encouraged. If you're a proactive IT enthusiast with a passion for technology and a desire to help others, we want to hear from you! Join us and embark on an exciting journey as our IT Technician. Apply now and become part of our dynamic team.
May 18, 2024
Full time
IT Technician - Up to 27,000 - Doncaster Are you a tech-savvy problem-solver looking for a rewarding career in IT? Look no further! We're seeking a talented IT Technician to join our team and provide essential technical support to our organization. Position - IT Technician Location - Doncaster Salary - Up to 27,000 per annum Skills Required - Strong technical aptitude and troubleshooting skills. Knowledge of hardware components and peripherals. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Key Responsibilities - Provide first-line technical support to end-users, troubleshooting hardware and software issues promptly and effectively. Install, configure, and maintain computer systems, networks, printers, and other IT equipment. Assist with the setup and configuration of software applications and operating systems. Respond to help desk tickets and service requests in a timely manner, ensuring excellent customer service. Perform routine maintenance tasks, such as system updates, backups, and antivirus scans. Document support activities, including resolutions and troubleshooting steps, for knowledge sharing and future reference. Assist with IT projects, such as hardware upgrades, network deployments, and software rollouts. Benefits - Competitive Salary Package - Enjoy a salary of up to 27,000, commensurate with your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Development Opportunities - Grow your skills and advance your career with opportunities for training and professional development. Supportive Work Environment - Join a friendly and collaborative team where your contributions are valued, and teamwork is encouraged. If you're a proactive IT enthusiast with a passion for technology and a desire to help others, we want to hear from you! Join us and embark on an exciting journey as our IT Technician. Apply now and become part of our dynamic team.
Ernest Gordon Recruitment Limited
Worcester, Worcestershire
Junior Software Support Technician(Golf / International Travel) 25,000- 35,000 + 3 annual Bonuses (Christmas, EOT and Profit Share) + Training + Regular Travel (30 weeks per year) + Progression + Company Benefits Worcester Are you an individual with IT / Software skills looking for an exciting and varied role within a global leader in Sports graphics who offer a range of progression opportunities, 3 annual bonuses to increase your earnings and the chance to regularly travel to some of the largest Golf events in the world? This company are a global leader in graphics for sports events including Euro League basketball and the Ryder Cup, they have seen continual growth since their establishment in the 1990s to the point they now have over 30 employees and are looking to further grow their team and diversify in to new sectors. This varied role will see providing a range of support and technical functions including testing of graphics and hardware, providing repairs ranging from computers to large scale live events equipment. You will receive support and training from other members of the team and regularly travel to events both in the UK and internationally- roughly 30 weeks per year. This role would suit a Software / IT Support Technician or similar looking for an exciting role with regular travel within a global leader in Sports graphics who offer bonuses to increase your earnings. The Role: Support and maintenance on IT and Live events equipment Testing of various equipment Training provided by senior team members Work within project team - ranging from 2-10 people Office and site based- Travel to sports events- roughly 30 weeks per year Range of progression opportunities across the company The Person: Software / IT Skills Happy to travel and stay away regularly - both in UK and internationally Commutable to Worcester Software, Support, IT Technician, Maintenance, Fault finding, Stock, Graphics, Sports, Equipment, Live-events, Products, Office, International, Travel, Midlands, Worcestershire, Worcester Reference number: BBBH13496 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 18, 2024
Full time
Junior Software Support Technician(Golf / International Travel) 25,000- 35,000 + 3 annual Bonuses (Christmas, EOT and Profit Share) + Training + Regular Travel (30 weeks per year) + Progression + Company Benefits Worcester Are you an individual with IT / Software skills looking for an exciting and varied role within a global leader in Sports graphics who offer a range of progression opportunities, 3 annual bonuses to increase your earnings and the chance to regularly travel to some of the largest Golf events in the world? This company are a global leader in graphics for sports events including Euro League basketball and the Ryder Cup, they have seen continual growth since their establishment in the 1990s to the point they now have over 30 employees and are looking to further grow their team and diversify in to new sectors. This varied role will see providing a range of support and technical functions including testing of graphics and hardware, providing repairs ranging from computers to large scale live events equipment. You will receive support and training from other members of the team and regularly travel to events both in the UK and internationally- roughly 30 weeks per year. This role would suit a Software / IT Support Technician or similar looking for an exciting role with regular travel within a global leader in Sports graphics who offer bonuses to increase your earnings. The Role: Support and maintenance on IT and Live events equipment Testing of various equipment Training provided by senior team members Work within project team - ranging from 2-10 people Office and site based- Travel to sports events- roughly 30 weeks per year Range of progression opportunities across the company The Person: Software / IT Skills Happy to travel and stay away regularly - both in UK and internationally Commutable to Worcester Software, Support, IT Technician, Maintenance, Fault finding, Stock, Graphics, Sports, Equipment, Live-events, Products, Office, International, Travel, Midlands, Worcestershire, Worcester Reference number: BBBH13496 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Systems Manager York, North Yorkshire £40,000 - £45,000 per annum Permanent Office based position Commutable from Leeds, Wetherby, Selby, Harrogate, Thirsk, or Malton Hours of Work Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are recruiting for an experienced IT Systems Manager for a company based in York, North Yorkshire which offers free onsite parking. The Role Reporting to the IT Operations Director, you will be responsible for the processes of the IT department to deliver the user desktop and mobile device experience. You will work closely with the rest of the IT team to ensure that efficient and clearly documented processes are used consistently across the business. You will have responsibility delegated to you for some key aspects of the administration of the company systems such as, but not limited to, user account creation, printing configuration and security, network configuration and filtering, using Intune/Auto-Pilot for Desktop imaging management and updates, telephony and supporting infrastructure. You will spend dedicated time each week, on learning and keeping up to date with IT system and application management to enable them to cover for the absence of the IT Operations Manager and have input to technical changes. You will provide second-line support to the deployment 9 and configuration of user devices to ensure they have the services and configurations to support user needs across the various locations the device might be used and cascade the knowledge acquired to the wider team. Duties To provide full support to staff with all IT & related queries. To install, configure, and update all hardware and software as required. To work with the IT Operations Manager and IT Technician s to ensure changes are tested and managed for users To administer the IT and Telephone networks as well as the key systems and applications To ensure email and ticket-based support requests are responded to in a timely manner and within the set timescales for response, escalation, or completion To ensure the production, verification and maintenance of support documentation, reports, checklists and user guides for the team and system users To ensure antivirus deployment across the business is kept current and reported risks are mitigated To maintain satisfactory standards of safety and security in relation to IT equipment. To manage/administer a Microsoft 365 environment i.e. user and group management, licensing, SharePoint and Teams To manage Microsoft Intune device management: Configuration profile design/management, Windows application packaging and deployment, Windows AutoPilot device provisioning To manage Endpoint and identity protection (through Microsoft Defender): security baselines, email filtering, Endpoint ASR rules To manage virtual machines (VMWare & Azure IaaS). Skills/Knowledge/Experience Experience of managing IT Solutions Microsoft 365 knowledge Experience of Virtual server, VMware or Azure Experience of managing DNS, DHCP, Radius and NPS Systems Experience of Firewall technologies, Switches and routers Networking VLAN configuration Excellent problem solving skills Project Management Skills Excellent communication skills Organised If you would like to apply for the role of IT Systems Manager, then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 10.6.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
May 18, 2024
Full time
IT Systems Manager York, North Yorkshire £40,000 - £45,000 per annum Permanent Office based position Commutable from Leeds, Wetherby, Selby, Harrogate, Thirsk, or Malton Hours of Work Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are recruiting for an experienced IT Systems Manager for a company based in York, North Yorkshire which offers free onsite parking. The Role Reporting to the IT Operations Director, you will be responsible for the processes of the IT department to deliver the user desktop and mobile device experience. You will work closely with the rest of the IT team to ensure that efficient and clearly documented processes are used consistently across the business. You will have responsibility delegated to you for some key aspects of the administration of the company systems such as, but not limited to, user account creation, printing configuration and security, network configuration and filtering, using Intune/Auto-Pilot for Desktop imaging management and updates, telephony and supporting infrastructure. You will spend dedicated time each week, on learning and keeping up to date with IT system and application management to enable them to cover for the absence of the IT Operations Manager and have input to technical changes. You will provide second-line support to the deployment 9 and configuration of user devices to ensure they have the services and configurations to support user needs across the various locations the device might be used and cascade the knowledge acquired to the wider team. Duties To provide full support to staff with all IT & related queries. To install, configure, and update all hardware and software as required. To work with the IT Operations Manager and IT Technician s to ensure changes are tested and managed for users To administer the IT and Telephone networks as well as the key systems and applications To ensure email and ticket-based support requests are responded to in a timely manner and within the set timescales for response, escalation, or completion To ensure the production, verification and maintenance of support documentation, reports, checklists and user guides for the team and system users To ensure antivirus deployment across the business is kept current and reported risks are mitigated To maintain satisfactory standards of safety and security in relation to IT equipment. To manage/administer a Microsoft 365 environment i.e. user and group management, licensing, SharePoint and Teams To manage Microsoft Intune device management: Configuration profile design/management, Windows application packaging and deployment, Windows AutoPilot device provisioning To manage Endpoint and identity protection (through Microsoft Defender): security baselines, email filtering, Endpoint ASR rules To manage virtual machines (VMWare & Azure IaaS). Skills/Knowledge/Experience Experience of managing IT Solutions Microsoft 365 knowledge Experience of Virtual server, VMware or Azure Experience of managing DNS, DHCP, Radius and NPS Systems Experience of Firewall technologies, Switches and routers Networking VLAN configuration Excellent problem solving skills Project Management Skills Excellent communication skills Organised If you would like to apply for the role of IT Systems Manager, then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 10.6.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
May 18, 2024
Full time
Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
Are you looking to kickstart your career in IT? Join our IT Technician traineeship for structured learning, practical experience and job assurance.Are you seeking industry-recognized IT training that leads to a rewarding job with an annual salary between £18,000-£25,000?We back our confidence in your job placement with a guaranteed offer for all our students who complete the Traineeship.Achieving the first three steps of the traineeship is possible in as little as 6 weeks through full-time study. Requirements No prerequisites are needed; we welcome anyone passionate about beginning acareer as an IT Technician. Responsibilities: - Troubleshoot hardware and software issues.- Install and configure computer systems and applications.- Provide technical support to end-users.- Maintain and update IT equipment and peripherals.- Monitor system performance and security.- Implement backup and recovery procedures.- Conduct routine maintenance tasks.- Assist with network troubleshooting and administration.- Document and track support tickets and resolutions.Step 1 Online study with 24/7 support from one of our experienced mentorsStep 2 Practical training through LiveLabs to put your new skills to the testStep 3 CV workshop followed by job interview with one of our recruitment partners in your area.Step 4 Your new job in in the IT sector Like the sound of this? Apply now!
May 18, 2024
Full time
Are you looking to kickstart your career in IT? Join our IT Technician traineeship for structured learning, practical experience and job assurance.Are you seeking industry-recognized IT training that leads to a rewarding job with an annual salary between £18,000-£25,000?We back our confidence in your job placement with a guaranteed offer for all our students who complete the Traineeship.Achieving the first three steps of the traineeship is possible in as little as 6 weeks through full-time study. Requirements No prerequisites are needed; we welcome anyone passionate about beginning acareer as an IT Technician. Responsibilities: - Troubleshoot hardware and software issues.- Install and configure computer systems and applications.- Provide technical support to end-users.- Maintain and update IT equipment and peripherals.- Monitor system performance and security.- Implement backup and recovery procedures.- Conduct routine maintenance tasks.- Assist with network troubleshooting and administration.- Document and track support tickets and resolutions.Step 1 Online study with 24/7 support from one of our experienced mentorsStep 2 Practical training through LiveLabs to put your new skills to the testStep 3 CV workshop followed by job interview with one of our recruitment partners in your area.Step 4 Your new job in in the IT sector Like the sound of this? Apply now!
We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Support Field Technician will be based at my client s office in Chessington. You will also be required to visit customer s offices. IT Support Field Technician - Key Duties: To maintain, update & support various ICT networks Provide support for the servers & associated routines & to provide hardware & software support for workstations Monitor the efficiency of networks Maintain all ICT related peripherals Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests) Maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients customised ICT requirements Meet all clients individual & specific ICT requirements Ensure clients ICT facilities are maintained in accordance with their specific requirements Develop system specific projects by means of open source software (if needed) Further maintain & develop all parts of clients ICT systems The ability to manage small to medium sized projects IT Support Field Technician - Summary of Requirements Technical Skill Requirements: (not all are essential!) Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS Working knowledge of mobile devices Android / ChromeOS / Windows / iPhone Working knowledge of Hyper-V and VMWare ESXi Working knowledge of cloud technologies Google Workspace for Education, Microsoft 365, Azure and more Strong knowledge of Group Policy management Strong knowledge of Roaming User profiles Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone) Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge. Established skill set for network communications, network switching hardware diagnosing faults, switch configurations, efficiently design topologies Occasionally assist to install network cabling and interactive screen systems (on the job training will be given) Working knowledge of Audio Visual systems to include audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens
May 18, 2024
Full time
We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Support Field Technician will be based at my client s office in Chessington. You will also be required to visit customer s offices. IT Support Field Technician - Key Duties: To maintain, update & support various ICT networks Provide support for the servers & associated routines & to provide hardware & software support for workstations Monitor the efficiency of networks Maintain all ICT related peripherals Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests) Maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients customised ICT requirements Meet all clients individual & specific ICT requirements Ensure clients ICT facilities are maintained in accordance with their specific requirements Develop system specific projects by means of open source software (if needed) Further maintain & develop all parts of clients ICT systems The ability to manage small to medium sized projects IT Support Field Technician - Summary of Requirements Technical Skill Requirements: (not all are essential!) Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS Working knowledge of mobile devices Android / ChromeOS / Windows / iPhone Working knowledge of Hyper-V and VMWare ESXi Working knowledge of cloud technologies Google Workspace for Education, Microsoft 365, Azure and more Strong knowledge of Group Policy management Strong knowledge of Roaming User profiles Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone) Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge. Established skill set for network communications, network switching hardware diagnosing faults, switch configurations, efficiently design topologies Occasionally assist to install network cabling and interactive screen systems (on the job training will be given) Working knowledge of Audio Visual systems to include audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens
Are you passionate about technology and eager to take on a role where you'll be at the forefront of keeping systems running smoothly? My client is seeking an IT Technician to join their dynamic team. As an IT Technician, you'll play a crucial role in providing technical support across a wide range of business technologies, including computer systems, network infrastructure, telecommunications, and more. Key Responsibilities: Providing first-level support for all IT-related issues, from hardware to software to network troubleshooting. Acting as an intermediary between end-users and support specialists or external suppliers for problem resolution and service activation. Conducting basic software installation, configuration, and deployment of corporate security tools. Building IT hardware to corporate standards, including desktops and laptops. Collaborating with purchasing departments for IT material procurement and managing relationships with external providers and manufacturers. Maintaining ownership of service tickets through their lifecycle, ensuring accurate logging and resolution of incidents. What makes you special? Excellent communication skills and a passion for connecting people to solve problems. Leading with core values and positive energy, making your team members' jobs easier every day. A dedication to continuous learning about the various parts of the business and building relationships across the company. Join a team where every day brings new challenges and opportunities for growth. Working for this client, you'll be part of a supportive environment that values innovation and collaboration. Don't miss your chance to make a meaningful impact and advance your career in the exciting world of technology. Apply now!
May 18, 2024
Full time
Are you passionate about technology and eager to take on a role where you'll be at the forefront of keeping systems running smoothly? My client is seeking an IT Technician to join their dynamic team. As an IT Technician, you'll play a crucial role in providing technical support across a wide range of business technologies, including computer systems, network infrastructure, telecommunications, and more. Key Responsibilities: Providing first-level support for all IT-related issues, from hardware to software to network troubleshooting. Acting as an intermediary between end-users and support specialists or external suppliers for problem resolution and service activation. Conducting basic software installation, configuration, and deployment of corporate security tools. Building IT hardware to corporate standards, including desktops and laptops. Collaborating with purchasing departments for IT material procurement and managing relationships with external providers and manufacturers. Maintaining ownership of service tickets through their lifecycle, ensuring accurate logging and resolution of incidents. What makes you special? Excellent communication skills and a passion for connecting people to solve problems. Leading with core values and positive energy, making your team members' jobs easier every day. A dedication to continuous learning about the various parts of the business and building relationships across the company. Join a team where every day brings new challenges and opportunities for growth. Working for this client, you'll be part of a supportive environment that values innovation and collaboration. Don't miss your chance to make a meaningful impact and advance your career in the exciting world of technology. Apply now!
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Technician - Hull - 26 - 28K An established client of ours in the professional services sector are looking for a IT Technician to join their internal IT department, on a permanent basis. You will be reporting to the Information Systems Manager, the successful candidate's main role will be to provide high-level infrastructure and ensure end user support is given to the business This is an office-based role in their Hull office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. Role Responsibilities: Fault-finding and maintaining servers, PC's, network infrastructure hardware and software. Manage IT projects and deployment to a high level. Monitor, update and escalate calls to ensure Service Levels are achieved. Have a working understanding of Terminal Services and/or a Citrix environment. Have a working knowledge of Windows server. Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. Microsoft scripting technologies including PowerShell, VBA, and VBScript. Advanced Windows Server. Knowledge and experience of Microsoft SQL (DBA and/or T-SQL). Advanced knowledge of Citrix and/or Windows Terminal Services. Back-end web-based technologies. This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
IT Technician - Hull - 26 - 28K An established client of ours in the professional services sector are looking for a IT Technician to join their internal IT department, on a permanent basis. You will be reporting to the Information Systems Manager, the successful candidate's main role will be to provide high-level infrastructure and ensure end user support is given to the business This is an office-based role in their Hull office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. Role Responsibilities: Fault-finding and maintaining servers, PC's, network infrastructure hardware and software. Manage IT projects and deployment to a high level. Monitor, update and escalate calls to ensure Service Levels are achieved. Have a working understanding of Terminal Services and/or a Citrix environment. Have a working knowledge of Windows server. Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. Microsoft scripting technologies including PowerShell, VBA, and VBScript. Advanced Windows Server. Knowledge and experience of Microsoft SQL (DBA and/or T-SQL). Advanced knowledge of Citrix and/or Windows Terminal Services. Back-end web-based technologies. This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
ICT Technician / Staffordshire / Outside IR35 / Immediate Start / Up to £140 a day Active DBS is Essential Coltech is seeking an ICT Technician to support and enhance our client, a chain of schools. The successful candidate would support the school s ICT systems, applications, and associated software. You will provide guidance, support, and training to staff and students and oversee the implementation of system developments. Key Responsibilities: Support and train staff and students on ICT systems, including interactive whiteboards. Maintain and advise on AV systems and equipment. Manage and maintain email accounts, SIMS.net system (transitioning to Arbor), school website, and Office 365 environments. Oversee software installations, hardware maintenance, upgrades, fault diagnosis and repairs, security measures, and backups. Maintain an up-to-date inventory of ICT equipment and software. Manage Windows servers, wireless networks, switches, firewalls, and more. Work with our Voice managed service company. Essential Skills: Experience with ICT support in a school or similar environment. Proficiency in managing email accounts, SIMS.net, and Office 365 environments. Knowledge of Windows Server, wireless management, switches, and firewalls. Strong problem-solving skills and the ability to diagnose and repair faults. Excellent communication and interpersonal skills. Desirable Skills: Experience with Arbor system. Familiarity with Veeam backup solutions and Snipe inventory management. Knowledge of HP ProDesk hardware and Viewsonic monitors. Experience working with managed voice services. Apply now for immediate consideration.
May 18, 2024
Contractor
ICT Technician / Staffordshire / Outside IR35 / Immediate Start / Up to £140 a day Active DBS is Essential Coltech is seeking an ICT Technician to support and enhance our client, a chain of schools. The successful candidate would support the school s ICT systems, applications, and associated software. You will provide guidance, support, and training to staff and students and oversee the implementation of system developments. Key Responsibilities: Support and train staff and students on ICT systems, including interactive whiteboards. Maintain and advise on AV systems and equipment. Manage and maintain email accounts, SIMS.net system (transitioning to Arbor), school website, and Office 365 environments. Oversee software installations, hardware maintenance, upgrades, fault diagnosis and repairs, security measures, and backups. Maintain an up-to-date inventory of ICT equipment and software. Manage Windows servers, wireless networks, switches, firewalls, and more. Work with our Voice managed service company. Essential Skills: Experience with ICT support in a school or similar environment. Proficiency in managing email accounts, SIMS.net, and Office 365 environments. Knowledge of Windows Server, wireless management, switches, and firewalls. Strong problem-solving skills and the ability to diagnose and repair faults. Excellent communication and interpersonal skills. Desirable Skills: Experience with Arbor system. Familiarity with Veeam backup solutions and Snipe inventory management. Knowledge of HP ProDesk hardware and Viewsonic monitors. Experience working with managed voice services. Apply now for immediate consideration.
IT Support Technician Sutton-in-AshfieldUp to £30,000 DOE + Training + Progression + Holidays + Pension + Company Benefits Are you an experienced IT Support Technician looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities?This company are continuing to grow year on year and specialise within the industry, selling a wide range of parts to major suppliers. They have an excellent reputation across all areas of the business and operate on a national scale. Due to growth they are looking for someone to join the IT Support team.In this role role you will provide 1st/2nd line support maintaining the operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handle business critical tasks and system improvements. You will also serve as the subject-matter expert supporting Windows, Microsoft Office, O365 and the business ERP system. Azure knowledge will also be required. The ideal candidate will be a confident 1st/2nd line Support Technician with good experience in operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware as well as Windows, Microsoft, Office 365 and ERP systems. This is an excellent opportunity to join an exciting buisness where you can grow and develop whilst showcasing your skillset. The Role: Provide 1st/2nd line support for IT systems Maintain and manage operating systems, security tools, and applications Oversee the maintenance of servers, email systems, laptops, and desktops Handle business-critical tasks and implement system improvements Manage and support software and hardware Serve as the subject-matter expert for Windows, Microsoft Office, O365, and the business ERP system and Azure. The candidate: Confident 1st/2nd line Support Technician Experienced with operating systems and security tools Skilled in managing applications, servers, and email systems Proficient in maintaining laptops, desktops, software, and hardware Knowledgeable in Windows, Microsoft Office 365, and ERP systems Azure Knowledge
May 18, 2024
Full time
IT Support Technician Sutton-in-AshfieldUp to £30,000 DOE + Training + Progression + Holidays + Pension + Company Benefits Are you an experienced IT Support Technician looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities?This company are continuing to grow year on year and specialise within the industry, selling a wide range of parts to major suppliers. They have an excellent reputation across all areas of the business and operate on a national scale. Due to growth they are looking for someone to join the IT Support team.In this role role you will provide 1st/2nd line support maintaining the operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handle business critical tasks and system improvements. You will also serve as the subject-matter expert supporting Windows, Microsoft Office, O365 and the business ERP system. Azure knowledge will also be required. The ideal candidate will be a confident 1st/2nd line Support Technician with good experience in operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware as well as Windows, Microsoft, Office 365 and ERP systems. This is an excellent opportunity to join an exciting buisness where you can grow and develop whilst showcasing your skillset. The Role: Provide 1st/2nd line support for IT systems Maintain and manage operating systems, security tools, and applications Oversee the maintenance of servers, email systems, laptops, and desktops Handle business-critical tasks and implement system improvements Manage and support software and hardware Serve as the subject-matter expert for Windows, Microsoft Office, O365, and the business ERP system and Azure. The candidate: Confident 1st/2nd line Support Technician Experienced with operating systems and security tools Skilled in managing applications, servers, and email systems Proficient in maintaining laptops, desktops, software, and hardware Knowledgeable in Windows, Microsoft Office 365, and ERP systems Azure Knowledge
A globally operating automated material handling equipment supplier is looking to recruit experienced IT Support Technician for a large scale, automated distribution centre near to East Midlands airport. This is a fantastic career opportunity to join a large, automated distribution centre. You will be working on a shift pattern that is generally Mon to Fri, with one Sunday every 3 weeks. The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL. The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL. Benefits: Salary c£51k + £5k Shift allowance Company benefits scheme Hours: Week 1 = 10am 6pm Mon to Thurs, Fri 4.30pm 12.30am Week 2 = 6am 2pm Week 3 = Sun to Thurs 4.30pm 12.30am Key Tasks of IT Support Technician and Team Leaders: Identify and resolve issues with Warehouse Management Systems and Material Flow Systems. Identify issues that are IT based or mechanical and escalate to the appropriate team. Daily analysis of system operations and reports to track and identify opportunities for improvements. Design, generate and maintain reports detailing the daily operations of the systems. Create documentation and training material for system users. Participate in customer and internal meetings. Communicate with warehouse operatives on problems and the resolutions Assists software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification Requirements: BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Experience with Java or other object-oriented programming languages (desirable) Technical knowledge of Linux and Windows Operating Systems (desirable). Hardware knowledge (desirable) To apply: If you are a qualified experienced IT Support Technician / Application Support Analyst / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you. Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment (url removed) . For a confidential discussion please contact Stuart directly on (phone number removed).
May 17, 2024
Full time
A globally operating automated material handling equipment supplier is looking to recruit experienced IT Support Technician for a large scale, automated distribution centre near to East Midlands airport. This is a fantastic career opportunity to join a large, automated distribution centre. You will be working on a shift pattern that is generally Mon to Fri, with one Sunday every 3 weeks. The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL. The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL. Benefits: Salary c£51k + £5k Shift allowance Company benefits scheme Hours: Week 1 = 10am 6pm Mon to Thurs, Fri 4.30pm 12.30am Week 2 = 6am 2pm Week 3 = Sun to Thurs 4.30pm 12.30am Key Tasks of IT Support Technician and Team Leaders: Identify and resolve issues with Warehouse Management Systems and Material Flow Systems. Identify issues that are IT based or mechanical and escalate to the appropriate team. Daily analysis of system operations and reports to track and identify opportunities for improvements. Design, generate and maintain reports detailing the daily operations of the systems. Create documentation and training material for system users. Participate in customer and internal meetings. Communicate with warehouse operatives on problems and the resolutions Assists software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification Requirements: BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Experience with Java or other object-oriented programming languages (desirable) Technical knowledge of Linux and Windows Operating Systems (desirable). Hardware knowledge (desirable) To apply: If you are a qualified experienced IT Support Technician / Application Support Analyst / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you. Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment (url removed) . For a confidential discussion please contact Stuart directly on (phone number removed).