Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality. Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests. Progress and update Incidents assigned to them in ServiceNow. Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided). Compliance with the client's corporate policies with information security as a critical component. Asset Stock Management and Disposals Skills and experience: Trained in Desktop / Laptop / Printers and Servers Network Support Skills Switches , Routers - Cisco / HP etc Knowledge of common operating systems and software products, including MS Office / Outlook. Ability to adapt to the support of client specific / bespoke applications Ability to work under pressure in a time critical environment. Excellent Customer Facing Skills Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation. Server Support Experience Wintel systems.
May 17, 2024
Full time
Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality. Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests. Progress and update Incidents assigned to them in ServiceNow. Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided). Compliance with the client's corporate policies with information security as a critical component. Asset Stock Management and Disposals Skills and experience: Trained in Desktop / Laptop / Printers and Servers Network Support Skills Switches , Routers - Cisco / HP etc Knowledge of common operating systems and software products, including MS Office / Outlook. Ability to adapt to the support of client specific / bespoke applications Ability to work under pressure in a time critical environment. Excellent Customer Facing Skills Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation. Server Support Experience Wintel systems.
We are working with a Manufacturing organisation in the Redditch area who are looking for a Systems Administrator to join them. This is a new role in line with the growth of the organisation. The role is part of a small IT team and will report to an IT Manager who is based at another site. This a predominantly an onsite role providing IT expertise for a manufacturing site, working a 38 hour week around core business hours with an early finish on Friday. As the Systems Administrator you will be in a varied role helping with system support and administration and the ongoing project work at the site. They are looking for someone with a can do attitude and problem solving abilities to cover Deskside, Server and Network areas across Software, Hardware and Applications. The main responsibilities are varied and will involve: Answering calls and responding to emails that go through our helpdesk to support internal and external users, making sure that their experience with our IT systems is as smooth running as possible. Administrating a multi-site Microsoft Windows virtualised network environment. Securing, managing and monitoring servers, work stations & IOT devices within all our facilities. Developing new business processes and creating the required documentation. Documenting the current infrastructure and processes within the business. Project managing key IT projects, ensuring they run on time and to budget. The organisation are looking for someone to have the following background: Core Networking / Infrastructure skills Windows Hyper-V Administration and Monitoring Windows SQL Server Administration and Monitoring Microsoft O365 Administration Good Communication Works well in a Team If you're looking to impact and create change positively, you'll be rewarded with a salary of £35,000. Please get in touch with the Jonathan Lee Recruitment team today to apply for this full-time IT Support Specialist position in Redditch. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
We are working with a Manufacturing organisation in the Redditch area who are looking for a Systems Administrator to join them. This is a new role in line with the growth of the organisation. The role is part of a small IT team and will report to an IT Manager who is based at another site. This a predominantly an onsite role providing IT expertise for a manufacturing site, working a 38 hour week around core business hours with an early finish on Friday. As the Systems Administrator you will be in a varied role helping with system support and administration and the ongoing project work at the site. They are looking for someone with a can do attitude and problem solving abilities to cover Deskside, Server and Network areas across Software, Hardware and Applications. The main responsibilities are varied and will involve: Answering calls and responding to emails that go through our helpdesk to support internal and external users, making sure that their experience with our IT systems is as smooth running as possible. Administrating a multi-site Microsoft Windows virtualised network environment. Securing, managing and monitoring servers, work stations & IOT devices within all our facilities. Developing new business processes and creating the required documentation. Documenting the current infrastructure and processes within the business. Project managing key IT projects, ensuring they run on time and to budget. The organisation are looking for someone to have the following background: Core Networking / Infrastructure skills Windows Hyper-V Administration and Monitoring Windows SQL Server Administration and Monitoring Microsoft O365 Administration Good Communication Works well in a Team If you're looking to impact and create change positively, you'll be rewarded with a salary of £35,000. Please get in touch with the Jonathan Lee Recruitment team today to apply for this full-time IT Support Specialist position in Redditch. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Onsite Desktop Support Engineer! Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly. As an Onsite Desktop Support Engineer, you'll be working closely with various IT delivery teams to meet both current and future business requirements. Key Responsibilities for the Desktop Support Engineer: Provide onsite end-user support, acting as a liaison between technical and non-technical staff. Deliver basic training on computer operation and management when necessary. Maintain desktop standards, knowledge base, and system documentation. Serve as an escalation point of contact for service downtime, ensuring clear and effective communication. Package, test, and deploy system and application updates/patches. Deploy and manage printers and other peripherals. Assist in laptop procurement and managing site stock. Key skills for the Desktop Support Engineer: 3+ years of experience in IT Deskside/Desktop support. Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems and ideally ITIL and MCSE qualified. Strong customer service orientation and communication skills. Ability to problem-solve complex issues and operate under own initiative. If you're ready to take your IT support career to the next level and be part of a dynamic team, apply now as directed!
May 17, 2024
Full time
Onsite Desktop Support Engineer! Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly. As an Onsite Desktop Support Engineer, you'll be working closely with various IT delivery teams to meet both current and future business requirements. Key Responsibilities for the Desktop Support Engineer: Provide onsite end-user support, acting as a liaison between technical and non-technical staff. Deliver basic training on computer operation and management when necessary. Maintain desktop standards, knowledge base, and system documentation. Serve as an escalation point of contact for service downtime, ensuring clear and effective communication. Package, test, and deploy system and application updates/patches. Deploy and manage printers and other peripherals. Assist in laptop procurement and managing site stock. Key skills for the Desktop Support Engineer: 3+ years of experience in IT Deskside/Desktop support. Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems and ideally ITIL and MCSE qualified. Strong customer service orientation and communication skills. Ability to problem-solve complex issues and operate under own initiative. If you're ready to take your IT support career to the next level and be part of a dynamic team, apply now as directed!
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 17, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Warwick As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
IT Project Coordinator - London - £35,000 + excellent benefits and career progression Overview : An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 16, 2024
Full time
IT Project Coordinator - London - £35,000 + excellent benefits and career progression Overview : An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
Onsite IT Support EngineerFull time PermanentLocation: Full time onsite - 5 days a week in Birmingham, West Midlands£30,000 - £35,000 plus company benefits including pension and private medical coverStart: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be ideal An accomplished, Midlands based Onsite IT Support/Desktop Engineer is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. Role: The Onsite IT Support Engineer will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience in IT Deskside/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems Fluent in mechanisms such as anti-virus, peripheral, workstations, and Cloud Attention to detail and the ability to multitask in a fast-paced environment Candidates must be UK based and have the right to work in the UK without any restrictions.If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 16, 2024
Full time
Onsite IT Support EngineerFull time PermanentLocation: Full time onsite - 5 days a week in Birmingham, West Midlands£30,000 - £35,000 plus company benefits including pension and private medical coverStart: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be ideal An accomplished, Midlands based Onsite IT Support/Desktop Engineer is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. Role: The Onsite IT Support Engineer will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience in IT Deskside/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems Fluent in mechanisms such as anti-virus, peripheral, workstations, and Cloud Attention to detail and the ability to multitask in a fast-paced environment Candidates must be UK based and have the right to work in the UK without any restrictions.If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Deskside Support Engineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich. Job Summary: As the Deskside Support Engineer you will provide on site hardware and software VIP support, this will include laptops, desktops and printers. Other responsibilities include patching, manual handling, building and deploying PCs. Essential Skills Microsoft Active Directory experience Experience with Microsoft 365 including Intune IT breakfix experience VIP Support experience Desirable Windows certification Hours 37.5-hours per week, Monday - Friday 09:00 - 17:15 Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Travel Insurance Discounts Dental Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan If this Deskside Support Engineer job is of interest please apply now
May 15, 2024
Full time
Deskside Support Engineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich. Job Summary: As the Deskside Support Engineer you will provide on site hardware and software VIP support, this will include laptops, desktops and printers. Other responsibilities include patching, manual handling, building and deploying PCs. Essential Skills Microsoft Active Directory experience Experience with Microsoft 365 including Intune IT breakfix experience VIP Support experience Desirable Windows certification Hours 37.5-hours per week, Monday - Friday 09:00 - 17:15 Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Travel Insurance Discounts Dental Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan If this Deskside Support Engineer job is of interest please apply now
Desktop Support Engineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful Desktop Support Engineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills / experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this / early next week. To discuss this exciting Desktop Support opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
May 15, 2024
Contractor
Desktop Support Engineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful Desktop Support Engineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills / experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this / early next week. To discuss this exciting Desktop Support opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Smith, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
May 15, 2024
Full time
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Deskside Support Engineer - Security Cleared This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work on a secure site in Yeovil as such active Security Clearance is essential. Job Summary As the Deskside Support Engineer, you will provide on-site desktop support for end users, advising and assisting users in solving problems related to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Other Duties include Provide mobile device support Software deployment Provide hardware\software break fix support across a range of devices Essential skills Full UK Driving License Active SC clearance Software and hardware troubleshooting Experience replacing parts on laptops and desktops Support knowledge across Windows 7, 10 including O365 Active Directory experience Experience of SCCM Mobile device support experience Hours 08:00 - 17:30 Monday to Thursday 08:00 - 16:00 on Friday If this Deskside Support Engineer is of interest please apply now
May 15, 2024
Full time
Deskside Support Engineer - Security Cleared This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work on a secure site in Yeovil as such active Security Clearance is essential. Job Summary As the Deskside Support Engineer, you will provide on-site desktop support for end users, advising and assisting users in solving problems related to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Other Duties include Provide mobile device support Software deployment Provide hardware\software break fix support across a range of devices Essential skills Full UK Driving License Active SC clearance Software and hardware troubleshooting Experience replacing parts on laptops and desktops Support knowledge across Windows 7, 10 including O365 Active Directory experience Experience of SCCM Mobile device support experience Hours 08:00 - 17:30 Monday to Thursday 08:00 - 16:00 on Friday If this Deskside Support Engineer is of interest please apply now
Deskside Support Engineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work on a secure site in Yeovil so you must be able to obtain SC clearance. Job Summary As the Deskside Support Engineer, you will provide on-site desktop support for end users, advising and assisting users in solving problems related to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Other Duties include Provide mobile device support Software deployment Provide hardware\software break fix support across a range of devices Essential skills Full UK Driving License Due to having to obtain SC clearance you would need to be a British national Software and hardware troubleshooting Experience replacing parts on laptops and desktops Support knowledge across Windows 7, 10 including O365 Active Directory experience Experience of SCCM Mobile device support experience Desirable: Active SC clearance Hours 08:00 - 17:30 Monday to Thursday 08:00 - 16:00 on Friday If this Deskside Support Engineer is of interest please apply now
May 15, 2024
Full time
Deskside Support Engineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work on a secure site in Yeovil so you must be able to obtain SC clearance. Job Summary As the Deskside Support Engineer, you will provide on-site desktop support for end users, advising and assisting users in solving problems related to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Other Duties include Provide mobile device support Software deployment Provide hardware\software break fix support across a range of devices Essential skills Full UK Driving License Due to having to obtain SC clearance you would need to be a British national Software and hardware troubleshooting Experience replacing parts on laptops and desktops Support knowledge across Windows 7, 10 including O365 Active Directory experience Experience of SCCM Mobile device support experience Desirable: Active SC clearance Hours 08:00 - 17:30 Monday to Thursday 08:00 - 16:00 on Friday If this Deskside Support Engineer is of interest please apply now
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 15, 2024
Full time
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
Desktop Support Engineer London - Office based 35,000 - 40,000 + Bonus, Private Healthcare, Holiday, Pension, Progression, Life Assurance This is an excellent opportunity for a highly motivated Desktop Support Engineer to join a globally recognised company in a highly varied and technical role offering excellent routes for career progression. The company is made up of a group of household brands in the manufacturing industry who have been established for over 100 years. They pride themselves on looking after their employees and are continuously striving to improve their company culture. In this role you will act as the primary technical IT point of contact to support deskside technology to all users across the business. You will perform analysis, diagnosis and resolution of IT issues for end users and install, test and maintain user and network hardware, peripheral devices and other software within the business. The ideal candidate will have proven experience in a similar role and experience supporting C-Suite / Senior Management in a business. You will have good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues. Ideally, you'll also ideally hold a full UK Driving License, but this is flexible for the right candidate. This is a fantastic opportunity for a talented Desktop Support Engineer to join a global company in a highly varied and autonomous role offering excellent benefits and personal development opportunities. The Role: Act as the IT point of contact to support deskside technology to all users across the business Perform analysis, diagnosis and resolution of IT issues for end users Install, test and maintain user and network hardware, peripheral devices and other IT Software Based in London office with occasional travel to other sites The Person: Proven experience in a similar role and experience supporting C-Suite / Senior Management in a business Good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues Ideally hold a full UK Driving License Must be commutable to London Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
May 15, 2024
Full time
Desktop Support Engineer London - Office based 35,000 - 40,000 + Bonus, Private Healthcare, Holiday, Pension, Progression, Life Assurance This is an excellent opportunity for a highly motivated Desktop Support Engineer to join a globally recognised company in a highly varied and technical role offering excellent routes for career progression. The company is made up of a group of household brands in the manufacturing industry who have been established for over 100 years. They pride themselves on looking after their employees and are continuously striving to improve their company culture. In this role you will act as the primary technical IT point of contact to support deskside technology to all users across the business. You will perform analysis, diagnosis and resolution of IT issues for end users and install, test and maintain user and network hardware, peripheral devices and other software within the business. The ideal candidate will have proven experience in a similar role and experience supporting C-Suite / Senior Management in a business. You will have good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues. Ideally, you'll also ideally hold a full UK Driving License, but this is flexible for the right candidate. This is a fantastic opportunity for a talented Desktop Support Engineer to join a global company in a highly varied and autonomous role offering excellent benefits and personal development opportunities. The Role: Act as the IT point of contact to support deskside technology to all users across the business Perform analysis, diagnosis and resolution of IT issues for end users Install, test and maintain user and network hardware, peripheral devices and other IT Software Based in London office with occasional travel to other sites The Person: Proven experience in a similar role and experience supporting C-Suite / Senior Management in a business Good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues Ideally hold a full UK Driving License Must be commutable to London Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Junior Desktop Support Engineer London - Office based 30,000 - 35,000 + Bonus, Private Healthcare, Holiday, Pension, Progression, Life Assurance This is an excellent opportunity for a highly motivated Junior Desktop Support Engineer to join a globally recognised company in a highly varied and technical role offering excellent routes for career progression. The company is made up of a group of household brands in the manufacturing industry who have been established for over 100 years. They pride themselves on looking after their employees and are continuously striving to improve their company culture. In this role you will act as the primary technical IT point of contact to support deskside technology to all users across the business. You will perform analysis, diagnosis and resolution of IT issues for end users and install, test and maintain user and network hardware, peripheral devices and other software within the business. The ideal candidate will have some experience in a similar role. You will have good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues. Ideally, you'll also ideally hold a full UK Driving License, but this is flexible for the right candidate. This is a fantastic opportunity for a talented Desktop Support Engineer to join a global company in a highly varied and autonomous role offering excellent benefits and personal development opportunities. The Role: Act as the IT point of contact to support deskside technology to all users across the business Perform analysis, diagnosis and resolution of IT issues for end users Install, test and maintain user and network hardware, peripheral devices and other IT Software Based in London office with occasional travel to other sites The Person: Some experience in a similar role Good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues Ideally hold a full UK Driving License Must be commutable to London Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
May 15, 2024
Full time
Junior Desktop Support Engineer London - Office based 30,000 - 35,000 + Bonus, Private Healthcare, Holiday, Pension, Progression, Life Assurance This is an excellent opportunity for a highly motivated Junior Desktop Support Engineer to join a globally recognised company in a highly varied and technical role offering excellent routes for career progression. The company is made up of a group of household brands in the manufacturing industry who have been established for over 100 years. They pride themselves on looking after their employees and are continuously striving to improve their company culture. In this role you will act as the primary technical IT point of contact to support deskside technology to all users across the business. You will perform analysis, diagnosis and resolution of IT issues for end users and install, test and maintain user and network hardware, peripheral devices and other software within the business. The ideal candidate will have some experience in a similar role. You will have good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues. Ideally, you'll also ideally hold a full UK Driving License, but this is flexible for the right candidate. This is a fantastic opportunity for a talented Desktop Support Engineer to join a global company in a highly varied and autonomous role offering excellent benefits and personal development opportunities. The Role: Act as the IT point of contact to support deskside technology to all users across the business Perform analysis, diagnosis and resolution of IT issues for end users Install, test and maintain user and network hardware, peripheral devices and other IT Software Based in London office with occasional travel to other sites The Person: Some experience in a similar role Good knowledge of O365, AV Technology, IT Hardware and troubleshooting technical issues Ideally hold a full UK Driving License Must be commutable to London Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Job title: Windows Deskside Support Engineer Location: London (100% onsite) Role Type: Contract role (3 to 6 months) Rate: up-to £190/day inside ir35 under umbrella. One of our clients who is a Global IT Digital Solutions is looking for a Windows Deskside Support Engineer to join their team on a contract basis. The business is based in London, and it's a 100% onsite role. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in Windows 11. Knowledge of deployment tools like MDT and SCCM Experience in data storage and developing migration strategies . Previous experience in working on desktop support roles. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me at saisaranya . and kickstart your journey! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 15, 2024
Full time
Job title: Windows Deskside Support Engineer Location: London (100% onsite) Role Type: Contract role (3 to 6 months) Rate: up-to £190/day inside ir35 under umbrella. One of our clients who is a Global IT Digital Solutions is looking for a Windows Deskside Support Engineer to join their team on a contract basis. The business is based in London, and it's a 100% onsite role. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in Windows 11. Knowledge of deployment tools like MDT and SCCM Experience in data storage and developing migration strategies . Previous experience in working on desktop support roles. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me at saisaranya . and kickstart your journey! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable IT Support Engineer to join their team. What your day will look like: Provide 1st line hardware and software support to users across all sites Support queries deskside, via phone, email and video call Correctly log, resolve and/ or escalate issues where necessary Cary out updates, system checks, and builds Work towards agreed SLAs and KPIs Uphold security policies and best practice standards Regular travel to Winsford site and others when required Do you have the following experience? Minimum of 5 GCSE's C and above Experience working in an IT Support Engineer role Good understanding of PC hardware and software set-ups Strong knowledge of Microsoft Office, Windows 10, and Active Directory Pro-active and professional approach to your tasks Exposure to Networking and Servers is desirable UK Driving licence and vehicle Benefits Salary of Circa £25,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% Hybrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2024
Full time
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable IT Support Engineer to join their team. What your day will look like: Provide 1st line hardware and software support to users across all sites Support queries deskside, via phone, email and video call Correctly log, resolve and/ or escalate issues where necessary Cary out updates, system checks, and builds Work towards agreed SLAs and KPIs Uphold security policies and best practice standards Regular travel to Winsford site and others when required Do you have the following experience? Minimum of 5 GCSE's C and above Experience working in an IT Support Engineer role Good understanding of PC hardware and software set-ups Strong knowledge of Microsoft Office, Windows 10, and Active Directory Pro-active and professional approach to your tasks Exposure to Networking and Servers is desirable UK Driving licence and vehicle Benefits Salary of Circa £25,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% Hybrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
AV TECHNICIAN - ONSITE - LONDON - CONTRACT Leading Managed Services Provider in the Public and Defence Sector currently looking to hiring an AV Technician who has experience in MWP and VIP Support for one of prestigious customer in London. The role itself encompasses as a MWP/VIP/AV Technician, managing fault calls, service requests and planned changes, MWP desktop support / AV and VIP Support, Proven track record of providing support to user estate all the way up to director level is essential, This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Capable of taking ownership of complex cases and managing end to end resolution. MUST HAVE STRONG EXPERIENCE ON AUDIO - VIDEO PRODUCTION & SUPPORT CAPABILITIES. Some project work may be required and some flexibility to work offsite and out of hours. Onsite in London 5 days/week onsite - (7am - 7pm) 6 Months contract + Extension Skills Mandatory Strong organisational and admin skills. Attention to detail Deskside capabilities Stock control Office 365 Skills Preferred Windows 10 experience Apple Mac IOS AV knowledge and experience Stock control Documentation creation Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or (url removed) Project People is acting as an Employment Business in relation to this vacancy.
May 15, 2024
Contractor
AV TECHNICIAN - ONSITE - LONDON - CONTRACT Leading Managed Services Provider in the Public and Defence Sector currently looking to hiring an AV Technician who has experience in MWP and VIP Support for one of prestigious customer in London. The role itself encompasses as a MWP/VIP/AV Technician, managing fault calls, service requests and planned changes, MWP desktop support / AV and VIP Support, Proven track record of providing support to user estate all the way up to director level is essential, This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Capable of taking ownership of complex cases and managing end to end resolution. MUST HAVE STRONG EXPERIENCE ON AUDIO - VIDEO PRODUCTION & SUPPORT CAPABILITIES. Some project work may be required and some flexibility to work offsite and out of hours. Onsite in London 5 days/week onsite - (7am - 7pm) 6 Months contract + Extension Skills Mandatory Strong organisational and admin skills. Attention to detail Deskside capabilities Stock control Office 365 Skills Preferred Windows 10 experience Apple Mac IOS AV knowledge and experience Stock control Documentation creation Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services 20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of 20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
May 14, 2024
Full time
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services 20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of 20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Chesterfield As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 14, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Chesterfield As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Job title: Windows Deskside Support Engineer Location: London (100% onsite) Role Type: Contract role (3 to 6 months) Rate: up-to 190/day inside ir35 under umbrella. One of our clients who is a Global IT Digital Solutions is looking for a Windows Deskside Support Engineer to join their team on a contract basis. The business is based in London, and it's a 100% onsite role. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in Windows 11. Knowledge of deployment tools like MDT and SCCM Experience in data storage and developing migration strategies . Previous experience in working on desktop support roles. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me at saisaranya com and kickstart your journey! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 13, 2024
Contractor
Job title: Windows Deskside Support Engineer Location: London (100% onsite) Role Type: Contract role (3 to 6 months) Rate: up-to 190/day inside ir35 under umbrella. One of our clients who is a Global IT Digital Solutions is looking for a Windows Deskside Support Engineer to join their team on a contract basis. The business is based in London, and it's a 100% onsite role. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in Windows 11. Knowledge of deployment tools like MDT and SCCM Experience in data storage and developing migration strategies . Previous experience in working on desktop support roles. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me at saisaranya com and kickstart your journey! Randstad Technologies is acting as an Employment Business in relation to this vacancy.