Project Manager 45,585 - 56,021 24 Month Fixed Term Contract Manchester (Hybrid Working) Project Manager required to join a public sector organisation on a full time fixed term basis. My client is looking for an ambitious and highly motivated individual who is an experienced Project Manager to join their dynamic and fast moving finance function. Key responsibilities of the Project Manager Project management including definition, planning, risk, issue and change control management, progress reporting and benefits reporting Implementation of governance structures and status reporting Creation, selection and management of the project team Project schedule and regular reviews of progress Risk, issue, and change control management Budget and financial tracking and reporting Consolidated reporting to the programme and/or portfolio and escalation as required Change implementation: definition of transition plans, change readiness management and post-implementation support To deliver a high level of stakeholder satisfaction, accurate and timely delivery of information to governance bodies To manage project partnership arrangements with key partners across Professional Services (such as HR, Finance, IT, Communications and Marketing, and others), through effective stakeholder management and partnership collaborative working, to ensure the delivery of accurate project reporting and information to key stakeholders and governance bodies To manage individual performance and development for any Project Management resource pool assigned (Project Officer, Project Coordinators, Project Administrators or Specialists) through regular reviews, coaching and mentoring To lead succession planning, capacity planning and recruitment specifically for their team and to take part in those activities where required across the wider Strategic Change Office Required skills and experience of the Project Manger PRINCE2 Practitioner / APMQ or equivalent qualifications Previous Project Management experience Previous Change Management experience Evidenced delivery of projects in a complex governance environment Strong IT skills Excellent communication skills both verbal and written High level of organisational skills High level of analytical skills This is fantastic opportunity to join a public sector organisation with unrivalled opportunities. If you believe you have the necessary skills and experience for the Project Manager role, please apply now, or contact Hayley Cox at Sellick Partnership. We will be reviewing CVs on a daily basis and shortlisted candidates will be contacted in due course. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 17, 2024
Contractor
Project Manager 45,585 - 56,021 24 Month Fixed Term Contract Manchester (Hybrid Working) Project Manager required to join a public sector organisation on a full time fixed term basis. My client is looking for an ambitious and highly motivated individual who is an experienced Project Manager to join their dynamic and fast moving finance function. Key responsibilities of the Project Manager Project management including definition, planning, risk, issue and change control management, progress reporting and benefits reporting Implementation of governance structures and status reporting Creation, selection and management of the project team Project schedule and regular reviews of progress Risk, issue, and change control management Budget and financial tracking and reporting Consolidated reporting to the programme and/or portfolio and escalation as required Change implementation: definition of transition plans, change readiness management and post-implementation support To deliver a high level of stakeholder satisfaction, accurate and timely delivery of information to governance bodies To manage project partnership arrangements with key partners across Professional Services (such as HR, Finance, IT, Communications and Marketing, and others), through effective stakeholder management and partnership collaborative working, to ensure the delivery of accurate project reporting and information to key stakeholders and governance bodies To manage individual performance and development for any Project Management resource pool assigned (Project Officer, Project Coordinators, Project Administrators or Specialists) through regular reviews, coaching and mentoring To lead succession planning, capacity planning and recruitment specifically for their team and to take part in those activities where required across the wider Strategic Change Office Required skills and experience of the Project Manger PRINCE2 Practitioner / APMQ or equivalent qualifications Previous Project Management experience Previous Change Management experience Evidenced delivery of projects in a complex governance environment Strong IT skills Excellent communication skills both verbal and written High level of organisational skills High level of analytical skills This is fantastic opportunity to join a public sector organisation with unrivalled opportunities. If you believe you have the necessary skills and experience for the Project Manager role, please apply now, or contact Hayley Cox at Sellick Partnership. We will be reviewing CVs on a daily basis and shortlisted candidates will be contacted in due course. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
?Job Title: Sales Support Administrator Location: Knaresborough Hours: Full Time, Office Based Salary: £23,000 - £28,000 Looking for the next step in your career working alongside a friendly team? We are looking for a customer service or administration candidate to join a business based in Knaresborough where you'll be supporting a sales team with document management, updating the database and giving great customer service. Responsibilities: • Requesting and processing customer documents • Keeping customers updated and managing expectations • Being the point of contact for customers and third party queries • Giving a great customer experience from start to finish • Supporting reception team with calls during peak times Experience: • Great communication skills, over the phone and via email • Ability to problem solve and manage customer expectations • Team player • IT skills including Microsoft package and CRM databases Benefits: • £23,000 salary, £25,000 guaranteed for the first 3 months • Bonus scheme increasing annual salary up to £28,000 • 24 days holiday, plus bank holidays • Increased holiday based on length of service • Career progression and further training available • Team building events • Fun, friendly office environment • Free onsite parking Ref: 22276
May 17, 2024
Full time
?Job Title: Sales Support Administrator Location: Knaresborough Hours: Full Time, Office Based Salary: £23,000 - £28,000 Looking for the next step in your career working alongside a friendly team? We are looking for a customer service or administration candidate to join a business based in Knaresborough where you'll be supporting a sales team with document management, updating the database and giving great customer service. Responsibilities: • Requesting and processing customer documents • Keeping customers updated and managing expectations • Being the point of contact for customers and third party queries • Giving a great customer experience from start to finish • Supporting reception team with calls during peak times Experience: • Great communication skills, over the phone and via email • Ability to problem solve and manage customer expectations • Team player • IT skills including Microsoft package and CRM databases Benefits: • £23,000 salary, £25,000 guaranteed for the first 3 months • Bonus scheme increasing annual salary up to £28,000 • 24 days holiday, plus bank holidays • Increased holiday based on length of service • Career progression and further training available • Team building events • Fun, friendly office environment • Free onsite parking Ref: 22276
Job Overview: We are seeking a skilled PMO (Project Management Office) professional to join our team to cover maternity leave for 12 months. The PMO will be responsible for ensuring project success through effective planning, coordination, and execution. Duties: Carry out administration work for the PMO team Data Input Reporting Validating and Processing Field Operatives work submissions. Updating Client Systems Raising Purchase Orders for authorization General administration duties Processing work submission from field operatives Updating job information on WHP systems Updating information on client systems Requirements: Driving License Administration experience PC literate Experience using MS Outlook, Word, Excel Accuracy and attention to detail Microsoft Project Understanding of telecoms industry If you are a dynamic individual with expertise in PMO functions and possess the necessary skills to drive successful projects, we invite you to apply for this exciting opportunity. Start Date:01/06/2024 12 Month Maternity Cover Up to 26,000.00 per year Job Types: Full-time, Temporary contract, Fixed term contract Contract length: 12 months Pay: Up to 26,000.00 per year Experience: Project Management: 1 year (preferred) Work Location: Hybrid remote in Peterborough, PE7 2EX
May 15, 2024
Seasonal
Job Overview: We are seeking a skilled PMO (Project Management Office) professional to join our team to cover maternity leave for 12 months. The PMO will be responsible for ensuring project success through effective planning, coordination, and execution. Duties: Carry out administration work for the PMO team Data Input Reporting Validating and Processing Field Operatives work submissions. Updating Client Systems Raising Purchase Orders for authorization General administration duties Processing work submission from field operatives Updating job information on WHP systems Updating information on client systems Requirements: Driving License Administration experience PC literate Experience using MS Outlook, Word, Excel Accuracy and attention to detail Microsoft Project Understanding of telecoms industry If you are a dynamic individual with expertise in PMO functions and possess the necessary skills to drive successful projects, we invite you to apply for this exciting opportunity. Start Date:01/06/2024 12 Month Maternity Cover Up to 26,000.00 per year Job Types: Full-time, Temporary contract, Fixed term contract Contract length: 12 months Pay: Up to 26,000.00 per year Experience: Project Management: 1 year (preferred) Work Location: Hybrid remote in Peterborough, PE7 2EX
Business Systems Administrator Immediate Start This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era. Initially this a 6-month contract but it has the potential to become permanent in the long term. You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company. The role is primarily administrative; however, the right candidate will have the opportunities to explore all areas of our business and the IT involved within them and shape their future within the company. We are looking for someone who brings an enthusiasm to their work and a can-do attitude. Main Responsibilities Provide 1st line support for internal staff Daily monitoring of infrastructure and security Troubleshooting technical issues Assisting the Business Systems team with projects and other work Processing new starters into the systems Running weekly reports and data checks Running the ticket desk and allocating tickets to the appropriate team member Responding to low level tickets and checks Maintaining the hardware asset list Assuming other responsibilities while other members of IT are out of the office Skills General Microsoft Office knowledge Good Microsoft Excel knowledge, including VLookups Good verbal and written communication skills Ability to work within a team and individually Willingness to learn new skills Proactive approach to work and learning new technologies Perks and Benefits! Onsite Gym 22 days holiday (pro rata) - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care GP Service Pension Hours of work 8.30 5pm Please note this is an office based role Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
May 15, 2024
Contractor
Business Systems Administrator Immediate Start This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era. Initially this a 6-month contract but it has the potential to become permanent in the long term. You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company. The role is primarily administrative; however, the right candidate will have the opportunities to explore all areas of our business and the IT involved within them and shape their future within the company. We are looking for someone who brings an enthusiasm to their work and a can-do attitude. Main Responsibilities Provide 1st line support for internal staff Daily monitoring of infrastructure and security Troubleshooting technical issues Assisting the Business Systems team with projects and other work Processing new starters into the systems Running weekly reports and data checks Running the ticket desk and allocating tickets to the appropriate team member Responding to low level tickets and checks Maintaining the hardware asset list Assuming other responsibilities while other members of IT are out of the office Skills General Microsoft Office knowledge Good Microsoft Excel knowledge, including VLookups Good verbal and written communication skills Ability to work within a team and individually Willingness to learn new skills Proactive approach to work and learning new technologies Perks and Benefits! Onsite Gym 22 days holiday (pro rata) - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care GP Service Pension Hours of work 8.30 5pm Please note this is an office based role Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
My well-established client based in Haddenham is looking for a Data Processing Administrator on a 6 month contract with potential to be a rolling contract. They are looking for a dynamic data processer to join their dedicated team. The individual needs to recognise the importance of accuracy, attention to detail and have excellent planning and organisation skills. They need someone who they can rely on and who has the confidence to liaise with their clients and customers at all levels. Candidates will need to be competent with MS Word and Excel to at least intermediate level. The job demands flexibility and commitment. Experience and personality are more importance to them than qualifications. Relationships with their clients are key and they are looking for someone who shares their approach to customer care. This role will involve close contact with their client so it's important you are strong at relationship building and hold the same values as the company. Key accountabilities and purpose: Data projects - inputting data and creating automated outputs Supporting the legislation engineering team in day-to-day responses to the dealer network Performing recall actions Admin assistance with the broader marketing team Key competency requirements for this role: Initiative Planning and organizing Attention to detail Communication Adaptability Proficient in Excel and Microsoft systems Excellent time management Working hours are 8.45 - 17.15, with a 1-hour lunch and Friday's finishing at 16.45. Salary 24-26K Pro rata.
May 13, 2024
Full time
My well-established client based in Haddenham is looking for a Data Processing Administrator on a 6 month contract with potential to be a rolling contract. They are looking for a dynamic data processer to join their dedicated team. The individual needs to recognise the importance of accuracy, attention to detail and have excellent planning and organisation skills. They need someone who they can rely on and who has the confidence to liaise with their clients and customers at all levels. Candidates will need to be competent with MS Word and Excel to at least intermediate level. The job demands flexibility and commitment. Experience and personality are more importance to them than qualifications. Relationships with their clients are key and they are looking for someone who shares their approach to customer care. This role will involve close contact with their client so it's important you are strong at relationship building and hold the same values as the company. Key accountabilities and purpose: Data projects - inputting data and creating automated outputs Supporting the legislation engineering team in day-to-day responses to the dealer network Performing recall actions Admin assistance with the broader marketing team Key competency requirements for this role: Initiative Planning and organizing Attention to detail Communication Adaptability Proficient in Excel and Microsoft systems Excellent time management Working hours are 8.45 - 17.15, with a 1-hour lunch and Friday's finishing at 16.45. Salary 24-26K Pro rata.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: £28,729 Hours of work: £35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: 24th May Interview Date: 5th June
May 13, 2024
Full time
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: £28,729 Hours of work: £35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: 24th May Interview Date: 5th June
Global bank based in Canary Wharf. Role - C# / WPF / WCF / Winform Developer Duration - 6 months with likely extension Rate - 400 p/d (inside IR35) Location - Remote / Canary Wharf Tech Stack C# WPF Winforms SQL Oracle Tasks Tasks range from understanding business requirements, designing application structures, business data analysis, programming WPF (Windows Presentation Foundation) applications in Visual C#.NET on both Oracle and SQL Server database, testing with users, implementation through Development, Quality Assurance (QA), Production and Disaster Recovery environments. Supporting users and writing operation documents including User Helps (manuals) will also be required. As well as application development, this role will also include all aspects of system constructions and support for existing programmes which are written as WinForms (C#.NET) applications. Also, applications written in other languages like MS VBA for Excel and Access, MS VB and MS Excel Macros will also be required. Additional Tasks Defining Database objects required in systems to connect with SQL and Oracle Database Administrators in both London and New York. Providing script for database inquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) to perform data analysis based on requirements from business parties. Setting up a system distribution method to Citrix and application servers for both Web and Window applications. Troubleshooting systems in an event of failure and implementing necessary solutions by checking Windows Operating System, Internet Information Server and any other relevant environments where the JRIE applications are running. In some case this role will act to liaise with other application support team staff. Following the existing team programming policy to keep a common development style to be shared in team members. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of existing systems running in Production. Liaising with the relevant support teams such as other Development sections, Technical Support, Network and Infrastructure and DBA where Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle database and, when appropriate, finding alternative approaches. Rolling out changes with a coordination of Release manager. It is important to maintain the change history of applications GCS is acting as an Employment Business in relation to this vacancy.
May 13, 2024
Contractor
Global bank based in Canary Wharf. Role - C# / WPF / WCF / Winform Developer Duration - 6 months with likely extension Rate - 400 p/d (inside IR35) Location - Remote / Canary Wharf Tech Stack C# WPF Winforms SQL Oracle Tasks Tasks range from understanding business requirements, designing application structures, business data analysis, programming WPF (Windows Presentation Foundation) applications in Visual C#.NET on both Oracle and SQL Server database, testing with users, implementation through Development, Quality Assurance (QA), Production and Disaster Recovery environments. Supporting users and writing operation documents including User Helps (manuals) will also be required. As well as application development, this role will also include all aspects of system constructions and support for existing programmes which are written as WinForms (C#.NET) applications. Also, applications written in other languages like MS VBA for Excel and Access, MS VB and MS Excel Macros will also be required. Additional Tasks Defining Database objects required in systems to connect with SQL and Oracle Database Administrators in both London and New York. Providing script for database inquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) to perform data analysis based on requirements from business parties. Setting up a system distribution method to Citrix and application servers for both Web and Window applications. Troubleshooting systems in an event of failure and implementing necessary solutions by checking Windows Operating System, Internet Information Server and any other relevant environments where the JRIE applications are running. In some case this role will act to liaise with other application support team staff. Following the existing team programming policy to keep a common development style to be shared in team members. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of existing systems running in Production. Liaising with the relevant support teams such as other Development sections, Technical Support, Network and Infrastructure and DBA where Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle database and, when appropriate, finding alternative approaches. Rolling out changes with a coordination of Release manager. It is important to maintain the change history of applications GCS is acting as an Employment Business in relation to this vacancy.
International Trade Apprentice - Central Norwich · A Business Administration Level 3 Apprenticeship is attached to this position with 20% time out for paid self-study with tutor support · From £5.50 per hour · Aged 16 and over with eligibility can apply for this role PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION Our clients are looking for someone with levels of drive and enthusiasm, who is committed to making a real difference, by supporting businesses of all sizes and sectors in this fast-paced environment. You will be working for a not-for-profit business membership organisation with over 900 members. They provide networking opportunities, share knowledge, offer business services, international trade documentation, signpost to business opportunities, and inspire innovative thinking to enable companies to do better business. Their mission is to connect, support and give voice to every business in Norfolk. The offices are in Central Norwich About the role The company provides crucial support for businesses trading internationally and businesses seeking advice. They are looking to appoint an International Trade Apprentice to work within very busy International Trade Department, helping businesses export and import their goods abroad. The ideal candidate must be willing to learn to work in a fast-paced environment and working to deadlines for the quick turnaround of documentation to our customers. With companies in every nation and region of the UK they are trusted to help British goods reach customers overseas. By certifying the origin of goods, they help to reduce the possibility that overseas customs authorities stop British shipments - helping to ensure the smooth passage of UK goods across international borders. As well as taking on the Level 3 Business Administrator Apprenticeship, the successful candidate will undergo international trade qualifications to become one of the 350 qualified specialists in the UK, who are on hand every working day to help business and international trade to flourish. Job Description : · Day to day processing and delivery of International Trade export documentation, services, support and advice · To actively engage with the Norfolk business community, to understand their needs, challenges and provide support relating to their international needs · To promote and market International Trade Services · A proactive approach to non-members and existing members by encouraging them to engage with the international services Key Responsibilities & Duties: · Daily processing of time-critical incoming international documentation applications through online, postal or counter service within agreed delivery timescales · To work closely with the International leadership team and Customer Experience Team for the day-to-day delivery of International Trade documentation services, support and advice · To promote and assist with the delivery of International Trade Training Programme · To assist in sending out documentation on a daily basis through the post · To ensure all services are logged on our Customer Relationship Management System and updated on the appropriate places for record keeping · Compiling and updating marketing materials for the promotion of international trade services including social media, flyers, website and email marketing · To help take queries and process Letters of Credit Service enquiries and liaise with third parties. · To help provide quotes and process translation enquiries · Attend meetings and events where relevant to promote international trade services · To help provide quotes and process ATA Carnets. Role Competencies: · To undertake and complete the accredited British Chambers of Commerce International Training Programme to be able to certify International Documentation on behalf of H M Government · To complete the London Chamber of Commerce training for ATA Carnets · To attain the BCC Foundation Award in International Trade · Attend EUR1/ATR Training to certify on behalf of HM Customs Person Specification: · Minimum education level - GCSEs (English & Maths Grade 4/C or above) · Excellent communication skills, phone, face to face and written · Microsoft (Excel, Word, Outlook and Powerpoint) · 100% focus on customer care · Professional approach, appearance and attitude · Attention to detail · Ability to work to deadlines · Work on own initiative · To work as a team · To enjoy and relish a variable work environment Hours of Work: 37.5 hours per week Remuneration: From £5.50 per hour (if 19 or over and in second year of apprentice the salary will be minimum wage at least, the same generally if a candidate is taking a permanent position) Benefits include 26 days holiday plus bank holidays per annum, free healthcare cash plan and a pension scheme Future Prospects: There is a long-term career available for the right candidate after the apprenticeship There is also a Level 3 Business Administrator Apprenticeship attached to this position which should be completed in 12 - 18 months. By applying for this position, you agree for your data to be stored by Swarm Group until notice is given by you for it to be removed. Your data will only be used for the purposes intended. Our Data Protection Policy will be forwarded to you if requested.
Sep 30, 2021
Full time
International Trade Apprentice - Central Norwich · A Business Administration Level 3 Apprenticeship is attached to this position with 20% time out for paid self-study with tutor support · From £5.50 per hour · Aged 16 and over with eligibility can apply for this role PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION Our clients are looking for someone with levels of drive and enthusiasm, who is committed to making a real difference, by supporting businesses of all sizes and sectors in this fast-paced environment. You will be working for a not-for-profit business membership organisation with over 900 members. They provide networking opportunities, share knowledge, offer business services, international trade documentation, signpost to business opportunities, and inspire innovative thinking to enable companies to do better business. Their mission is to connect, support and give voice to every business in Norfolk. The offices are in Central Norwich About the role The company provides crucial support for businesses trading internationally and businesses seeking advice. They are looking to appoint an International Trade Apprentice to work within very busy International Trade Department, helping businesses export and import their goods abroad. The ideal candidate must be willing to learn to work in a fast-paced environment and working to deadlines for the quick turnaround of documentation to our customers. With companies in every nation and region of the UK they are trusted to help British goods reach customers overseas. By certifying the origin of goods, they help to reduce the possibility that overseas customs authorities stop British shipments - helping to ensure the smooth passage of UK goods across international borders. As well as taking on the Level 3 Business Administrator Apprenticeship, the successful candidate will undergo international trade qualifications to become one of the 350 qualified specialists in the UK, who are on hand every working day to help business and international trade to flourish. Job Description : · Day to day processing and delivery of International Trade export documentation, services, support and advice · To actively engage with the Norfolk business community, to understand their needs, challenges and provide support relating to their international needs · To promote and market International Trade Services · A proactive approach to non-members and existing members by encouraging them to engage with the international services Key Responsibilities & Duties: · Daily processing of time-critical incoming international documentation applications through online, postal or counter service within agreed delivery timescales · To work closely with the International leadership team and Customer Experience Team for the day-to-day delivery of International Trade documentation services, support and advice · To promote and assist with the delivery of International Trade Training Programme · To assist in sending out documentation on a daily basis through the post · To ensure all services are logged on our Customer Relationship Management System and updated on the appropriate places for record keeping · Compiling and updating marketing materials for the promotion of international trade services including social media, flyers, website and email marketing · To help take queries and process Letters of Credit Service enquiries and liaise with third parties. · To help provide quotes and process translation enquiries · Attend meetings and events where relevant to promote international trade services · To help provide quotes and process ATA Carnets. Role Competencies: · To undertake and complete the accredited British Chambers of Commerce International Training Programme to be able to certify International Documentation on behalf of H M Government · To complete the London Chamber of Commerce training for ATA Carnets · To attain the BCC Foundation Award in International Trade · Attend EUR1/ATR Training to certify on behalf of HM Customs Person Specification: · Minimum education level - GCSEs (English & Maths Grade 4/C or above) · Excellent communication skills, phone, face to face and written · Microsoft (Excel, Word, Outlook and Powerpoint) · 100% focus on customer care · Professional approach, appearance and attitude · Attention to detail · Ability to work to deadlines · Work on own initiative · To work as a team · To enjoy and relish a variable work environment Hours of Work: 37.5 hours per week Remuneration: From £5.50 per hour (if 19 or over and in second year of apprentice the salary will be minimum wage at least, the same generally if a candidate is taking a permanent position) Benefits include 26 days holiday plus bank holidays per annum, free healthcare cash plan and a pension scheme Future Prospects: There is a long-term career available for the right candidate after the apprenticeship There is also a Level 3 Business Administrator Apprenticeship attached to this position which should be completed in 12 - 18 months. By applying for this position, you agree for your data to be stored by Swarm Group until notice is given by you for it to be removed. Your data will only be used for the purposes intended. Our Data Protection Policy will be forwarded to you if requested.
Role: Work Experience Administrator Location: Remote based in the UK Responsible to: Team Lead Delivery Salary: £10.00 an hour, part time role Contract: Part-time - 16 hours a week Days and Hours: Monday – Thursday 16.00 – 20.00 *Please note, if you do not submit a covering letter your application will not be accepted* Why us? Speakers for Schools are a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has doubled in size in the past year. This has supported 278% growth in our Experience programme and 10% growth in our Inspiration programme during the past 12 months. We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition. We are united and unique in our mission to transform lives through raising aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference to by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify PwC and almost two hundred others to communities to provide access to the top opportunities for all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top. To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles. Role Summary This role sits within our Delivery Team and will assist in the coordination and administration of thousands of work experience opportunities for young people across the UK. Key Duties / Responsibilities Supporting our Delivery Team with admin support including mail merges, creating account for access to virtual work experience, navigating Google Classrooms and responding to stakeholder queries via email and phone Processing new user registrations on our portal Responding to email enquiries from schools and students Supporting customers via phone Helping with technical delivery processes using both our in-house software Data Management and CRM Inputting new data, maintaining existing records and generating reports Supporting the delivery of charity programmes Essential Experience of providing admin support to a large team Experience of working with educators, young people and/or business stakeholders Experience using Microsoft packages, including Outlook Excellent organisation skills and ability to learn quickly Excellent customer support skills and telephone manner Flexibility and a willingness to get stuck in and help with any tasks the team require support for Experience of customer service via email and telephone Desirable Experience of working in programme support in education charities Experience of using Salesforce Experience of supporting young people via charity programmes Experience of using Google Classrooms We are looking forward to holding video interviews through September and appointing our Work Experience Administrator swiftly so we can start delivering a difference in October and beyond. You must have the right to work in the UK without visa restrictions to be considered. Benefits offered at Speakers for Schools: 25 days annual leave plus bank holidays (pro rata) Morning of your birthday off Pension scheme CharlieHR perks Perkbox £500 a year training allowance Diversity at our core At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We welcome applications from all, including those where employment has been affected by Covid19 and those seeking to change careers. Diversity if at our core, join us. How to apply: Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period. Appointees are subject to a successful DBS check, as contact with young people is likely. Please note, if you do not provide a covering letter your application will not be considered. The Journey to joining Speakers for Schools: Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications. This role will be closing on or before Friday 8th October. Our new team member will start ASAP. If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful at this time.
Sep 11, 2021
Full time
Role: Work Experience Administrator Location: Remote based in the UK Responsible to: Team Lead Delivery Salary: £10.00 an hour, part time role Contract: Part-time - 16 hours a week Days and Hours: Monday – Thursday 16.00 – 20.00 *Please note, if you do not submit a covering letter your application will not be accepted* Why us? Speakers for Schools are a dynamic, swift-moving and fast-growing charity. We are on a mission to support a million young people across the UK annually by 2023. Having taken the first steps on the road to achieving this, our team has doubled in size in the past year. This has supported 278% growth in our Experience programme and 10% growth in our Inspiration programme during the past 12 months. We want to level the playing field, making sure that all young people can access inspirational opportunities and experiences to fuel their ambition. We are united and unique in our mission to transform lives through raising aspirations of millions of young people every year. Each year, 1,500 senior leaders, celebrities and industry experts deliver a difference to by sharing their story with students in schools and colleges in every corner of the UK. We connect employers such as Disney, The Bank of England, Spotify PwC and almost two hundred others to communities to provide access to the top opportunities for all across the UK. With us, you will be part of inspiring a generation to reach higher, broaden horizons and get equal access to the top. To keep growing our charity and our impact, we need top talent and we are committed to treasuring, developing and supporting them to thrive within their roles. Role Summary This role sits within our Delivery Team and will assist in the coordination and administration of thousands of work experience opportunities for young people across the UK. Key Duties / Responsibilities Supporting our Delivery Team with admin support including mail merges, creating account for access to virtual work experience, navigating Google Classrooms and responding to stakeholder queries via email and phone Processing new user registrations on our portal Responding to email enquiries from schools and students Supporting customers via phone Helping with technical delivery processes using both our in-house software Data Management and CRM Inputting new data, maintaining existing records and generating reports Supporting the delivery of charity programmes Essential Experience of providing admin support to a large team Experience of working with educators, young people and/or business stakeholders Experience using Microsoft packages, including Outlook Excellent organisation skills and ability to learn quickly Excellent customer support skills and telephone manner Flexibility and a willingness to get stuck in and help with any tasks the team require support for Experience of customer service via email and telephone Desirable Experience of working in programme support in education charities Experience of using Salesforce Experience of supporting young people via charity programmes Experience of using Google Classrooms We are looking forward to holding video interviews through September and appointing our Work Experience Administrator swiftly so we can start delivering a difference in October and beyond. You must have the right to work in the UK without visa restrictions to be considered. Benefits offered at Speakers for Schools: 25 days annual leave plus bank holidays (pro rata) Morning of your birthday off Pension scheme CharlieHR perks Perkbox £500 a year training allowance Diversity at our core At Speakers for Schools, we are committed to encouraging equality and diversity among our workforce, and eliminating discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We welcome applications from all, including those where employment has been affected by Covid19 and those seeking to change careers. Diversity if at our core, join us. How to apply: Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period. Appointees are subject to a successful DBS check, as contact with young people is likely. Please note, if you do not provide a covering letter your application will not be considered. The Journey to joining Speakers for Schools: Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications. This role will be closing on or before Friday 8th October. Our new team member will start ASAP. If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful at this time.
2nd Line Technical Support Engineer (Networks) - CCNA or JNCIA - Leading UK Hosting Brand
Edinburgh
Excellent Salary Package + Company Benefits
About Us:
We are industry leading providers of Cloud Hosting, Colocation and Managed Hosting services to over 3000 happy customers across the UK.
The Technical Support Engineer Support Engineer Role:
The role-holder will be responsible for 2nd / 3rd line network support to external & internal customers, delivered through Incident, Problem and Change management. This is a highly technical customer focussed role.
Key Responsibilities:
> Provide a point of escalation for Technical Support Engineers.
> Support and manage technically complex services for customers e.g. Firewall/VPN configurations, WAN architecture, load balancers.
> Co-operate and work closely with wider support teams and third party suppliers to ensure efficient, productive and high quality technical support and customer service to customers remotely and within the Data Centre.
> Manage incidents directly with clients to completion within defined SLAs & OLAs.
> Publish articles to the internal and customer Known Error Database.
> Set and manage customer expectations in relation to ticket resolution targets. Provide regular accurate updates on progress. Resolve incidents and action changes within target timescales.
> Escalation to support management, vendors and other respective teams as required.
> Assist with project work when required including (but not exclusive to), product evaluations, development of internal and customer training material, product development, and improvement of support processes.
> Provide mentoring to less experienced engineers.
Additional Responsibilities:
> Monday to Sunday out of hours and on call working where necessary.
> This role may require occasional customer and company site visits.
2nd Line Technical Support Engineer Required Skills:
// Education & Qualifications
Essential:
> Minimum Cisco CCNA certification, and working towards CCNP level.
AND/OR
> Minimum Juniper JNCIA certification, and working towards JNCIS level.
> Minimum HND or equivalent in IT or similar discipline / proven equivalent working experience.
> Minimum GCSE level, or equivalent, in English.
Desirable:
> ITIL Foundation Certification or working towards.
> Full UK Driving Licence.
// Experience
Essential:
> Juniper/Cisco routers, switches, firewalls, and other network products around management, diagnostics, configuration changes, VPN configuration and troubleshooting.
> Technical phone support experience or previous experience of working within a technical support team environment.
Desirable:
> Experience in using network management and monitoring tools.
> Worked within an ISP or Telco environment.
> Microsoft / Linux System Administration.
// Competencies & skills:
Essential:
> An enthusiastic, driven, committed & flexible approach to work.
> Solutions driven and confident in dealing with customers.
> Natural initiative and pro-activeness to their method of working.
> Be open to new ideas and have a positive outlook.
> A confident telephone manner and friendly approach.
> Excellent standard of written and spoken English.
> Able to work well to deadlines and under pressure.
> High degree of accuracy and attention to detail.
> Ability to work well to deadlines and under pressure.
> Logical approach to problem solving.
Desirable
> Commercial acumen.
// Knowledge
Essential:
> Understanding of large-scale LAN/WAN management, diagnostics and support.
> Solid understanding of Internet Access technologies such as EFM, xDSL, Leased Lines, MPLS, etc.
> Demonstrable experience of Wireshark and Iperf.
> Strong knowledge and understanding of troubleshooting.
> Detailed technical knowledge of DNS, Email, VoIP, VPNs, IP addresses & subnetting, SSLs.
> Good understanding of Load balancing technology.
Desirable:
> Knowledge of VMWare, Microsoft & Linux server operating systems, Exchange/Lync/Active Directory.
> Knowledge of Email protocols
> Electrical / Mechanical knowledge relevant to Data Centre technology.
Benefits we offer:
From day one:
> Death in Service x 4
> Access to our Rewards Discount Programme
From 3 months:
> Up to 5% enhanced matching employer’s pension contribution
The following benefits on successful completion of probationary period:
> Private Medical Care
> Health Shield Cash plan which includes access to an employee assistance programme
> Optional enrolment in the Bike to work scheme
> Optional enrolment in childcare vouchers scheme
> Performance related bonus scheme
We also offer complimentary:
> Fresh fruit
> Soft drinks/ fruit juice, tea, coffee
> A selection of breakfast foods at each location
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
2nd Line Technical Support Engineer (Networks) - CCNA or JNCIA - Leading UK Hosting Brand
Edinburgh
Excellent Salary Package + Company Benefits
About Us:
We are industry leading providers of Cloud Hosting, Colocation and Managed Hosting services to over 3000 happy customers across the UK.
The Technical Support Engineer Support Engineer Role:
The role-holder will be responsible for 2nd / 3rd line network support to external & internal customers, delivered through Incident, Problem and Change management. This is a highly technical customer focussed role.
Key Responsibilities:
> Provide a point of escalation for Technical Support Engineers.
> Support and manage technically complex services for customers e.g. Firewall/VPN configurations, WAN architecture, load balancers.
> Co-operate and work closely with wider support teams and third party suppliers to ensure efficient, productive and high quality technical support and customer service to customers remotely and within the Data Centre.
> Manage incidents directly with clients to completion within defined SLAs & OLAs.
> Publish articles to the internal and customer Known Error Database.
> Set and manage customer expectations in relation to ticket resolution targets. Provide regular accurate updates on progress. Resolve incidents and action changes within target timescales.
> Escalation to support management, vendors and other respective teams as required.
> Assist with project work when required including (but not exclusive to), product evaluations, development of internal and customer training material, product development, and improvement of support processes.
> Provide mentoring to less experienced engineers.
Additional Responsibilities:
> Monday to Sunday out of hours and on call working where necessary.
> This role may require occasional customer and company site visits.
2nd Line Technical Support Engineer Required Skills:
// Education & Qualifications
Essential:
> Minimum Cisco CCNA certification, and working towards CCNP level.
AND/OR
> Minimum Juniper JNCIA certification, and working towards JNCIS level.
> Minimum HND or equivalent in IT or similar discipline / proven equivalent working experience.
> Minimum GCSE level, or equivalent, in English.
Desirable:
> ITIL Foundation Certification or working towards.
> Full UK Driving Licence.
// Experience
Essential:
> Juniper/Cisco routers, switches, firewalls, and other network products around management, diagnostics, configuration changes, VPN configuration and troubleshooting.
> Technical phone support experience or previous experience of working within a technical support team environment.
Desirable:
> Experience in using network management and monitoring tools.
> Worked within an ISP or Telco environment.
> Microsoft / Linux System Administration.
// Competencies & skills:
Essential:
> An enthusiastic, driven, committed & flexible approach to work.
> Solutions driven and confident in dealing with customers.
> Natural initiative and pro-activeness to their method of working.
> Be open to new ideas and have a positive outlook.
> A confident telephone manner and friendly approach.
> Excellent standard of written and spoken English.
> Able to work well to deadlines and under pressure.
> High degree of accuracy and attention to detail.
> Ability to work well to deadlines and under pressure.
> Logical approach to problem solving.
Desirable
> Commercial acumen.
// Knowledge
Essential:
> Understanding of large-scale LAN/WAN management, diagnostics and support.
> Solid understanding of Internet Access technologies such as EFM, xDSL, Leased Lines, MPLS, etc.
> Demonstrable experience of Wireshark and Iperf.
> Strong knowledge and understanding of troubleshooting.
> Detailed technical knowledge of DNS, Email, VoIP, VPNs, IP addresses & subnetting, SSLs.
> Good understanding of Load balancing technology.
Desirable:
> Knowledge of VMWare, Microsoft & Linux server operating systems, Exchange/Lync/Active Directory.
> Knowledge of Email protocols
> Electrical / Mechanical knowledge relevant to Data Centre technology.
Benefits we offer:
From day one:
> Death in Service x 4
> Access to our Rewards Discount Programme
From 3 months:
> Up to 5% enhanced matching employer’s pension contribution
The following benefits on successful completion of probationary period:
> Private Medical Care
> Health Shield Cash plan which includes access to an employee assistance programme
> Optional enrolment in the Bike to work scheme
> Optional enrolment in childcare vouchers scheme
> Performance related bonus scheme
We also offer complimentary:
> Fresh fruit
> Soft drinks/ fruit juice, tea, coffee
> A selection of breakfast foods at each location
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR