*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Curve Group Holdings Ltd
Irchester, Northamptonshire
Applications Support Analyst Wellingborough - hybrid Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows - Provide support for the full complement of the Group's applications and peripheral tools in a 1st and 2nd line capacity, as a member of the internal team. Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues. Work collaboratively with the ERP supplier to support and deliver a world class application suite and peripheral tool set. Liaise with third parties, 3rd line support or application consultants where required. Work with users to reproduce and triage defects, problem solving related to business applications. Required Skills & Qualifications - The role requires an individual who has some skills in software development and technical knowledge who can identify and build solutions but also has good organisational skills along with excellent inter-personal skills - Experience of supporting mission critical applications and systems, with good knowledge of system technologies, business processes and incident handling in a 24x7x365 support environment. Previous experience working in a strongly customer-focused environment, used to providing support to demanding users and teams. Must be comfortable with working in a fast-moving, dynamic environment. Experience of Databases, SQL queries and scripts, Excel, SharePoint database level. Good working knowledge of Office 365 tools and applications (SharePoint, Teams, Excel, Word, PowerPoint). Good interpersonal, time management and communications skills Experience in ERP Systems would also be an advantage. Interested? Send your CV now for a quick response!
May 18, 2024
Full time
Applications Support Analyst Wellingborough - hybrid Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows - Provide support for the full complement of the Group's applications and peripheral tools in a 1st and 2nd line capacity, as a member of the internal team. Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues. Work collaboratively with the ERP supplier to support and deliver a world class application suite and peripheral tool set. Liaise with third parties, 3rd line support or application consultants where required. Work with users to reproduce and triage defects, problem solving related to business applications. Required Skills & Qualifications - The role requires an individual who has some skills in software development and technical knowledge who can identify and build solutions but also has good organisational skills along with excellent inter-personal skills - Experience of supporting mission critical applications and systems, with good knowledge of system technologies, business processes and incident handling in a 24x7x365 support environment. Previous experience working in a strongly customer-focused environment, used to providing support to demanding users and teams. Must be comfortable with working in a fast-moving, dynamic environment. Experience of Databases, SQL queries and scripts, Excel, SharePoint database level. Good working knowledge of Office 365 tools and applications (SharePoint, Teams, Excel, Word, PowerPoint). Good interpersonal, time management and communications skills Experience in ERP Systems would also be an advantage. Interested? Send your CV now for a quick response!
Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota Location: This role is office based on the Isle of Man, with some travel to customer sites. Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you'll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction. Key Responsibilities: Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email. Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues to higher-level teams when necessary. Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution. Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes. Assist 2nd or 3rd line teams with projects requiring user contact and basic tasks, contributing to project success and customer satisfaction. Commit to personal development and self-improvement, pursuing additional training and qualifications to enhance skills and expertise. Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
May 18, 2024
Full time
Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota Location: This role is office based on the Isle of Man, with some travel to customer sites. Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you'll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction. Key Responsibilities: Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email. Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues to higher-level teams when necessary. Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution. Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes. Assist 2nd or 3rd line teams with projects requiring user contact and basic tasks, contributing to project success and customer satisfaction. Commit to personal development and self-improvement, pursuing additional training and qualifications to enhance skills and expertise. Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. Elevate your career with Argon's 3rd Line Technical Team, where you'll play a pivotal role in maintaining our clients' IT infrastructure and driving projects to success. As a technical guru, you'll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols. Key Responsibilities: Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support. Maintain clients' IT infrastructure and services, including regular patching, updates, and documentation upkeep. Engage in diverse IT projects, from infrastructure changes to new deployments, and lead initiatives with ownership and accountability. Collaborate with specialized sub-teams like Networking, Azure, or Microsoft365, leveraging your expertise to drive excellence. Communicate professionally with clients via various channels, ensuring prompt resolution and adherence to service level agreements. Participate in on-call rotation, providing support as needed outside regular hours. Commit to continuous personal development, pursuing additional training and qualifications as required by the company. Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
May 18, 2024
Full time
Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. Elevate your career with Argon's 3rd Line Technical Team, where you'll play a pivotal role in maintaining our clients' IT infrastructure and driving projects to success. As a technical guru, you'll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols. Key Responsibilities: Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support. Maintain clients' IT infrastructure and services, including regular patching, updates, and documentation upkeep. Engage in diverse IT projects, from infrastructure changes to new deployments, and lead initiatives with ownership and accountability. Collaborate with specialized sub-teams like Networking, Azure, or Microsoft365, leveraging your expertise to drive excellence. Communicate professionally with clients via various channels, ensuring prompt resolution and adherence to service level agreements. Participate in on-call rotation, providing support as needed outside regular hours. Commit to continuous personal development, pursuing additional training and qualifications as required by the company. Uphold IT security policies and procedures at all times, ensuring compliance and data protection.
Applications Support Analyst Wellingborough - hybrid Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows - Provide support for the full complement of the Group's applications and peripheral tools in a 1st and 2nd line capacity, as a member of the internal team. Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues. Work collaboratively with the ERP supplier to support and deliver a world class application suite and peripheral tool set. Liaise with third parties, 3rd line support or application consultants where required. Work with users to reproduce and triage defects, problem solving related to business applications. Required Skills & Qualifications - The role requires an individual who has some skills in software development and technical knowledge who can identify and build solutions but also has good organisational skills along with excellent inter-personal skills - Experience of supporting mission critical applications and systems, with good knowledge of system technologies, business processes and incident handling in a 24x7x365 support environment. Previous experience working in a strongly customer-focused environment, used to providing support to demanding users and teams. Must be comfortable with working in a fast-moving, dynamic environment. Experience of Databases, SQL queries and scripts, Excel, SharePoint database level. Good working knowledge of Office 365 tools and applications (SharePoint, Teams, Excel, Word, PowerPoint). Good interpersonal, time management and communications skills Experience in ERP Systems would also be an advantage. Interested? Send your CV now for a quick response!
May 17, 2024
Full time
Applications Support Analyst Wellingborough - hybrid Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows - Provide support for the full complement of the Group's applications and peripheral tools in a 1st and 2nd line capacity, as a member of the internal team. Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues. Work collaboratively with the ERP supplier to support and deliver a world class application suite and peripheral tool set. Liaise with third parties, 3rd line support or application consultants where required. Work with users to reproduce and triage defects, problem solving related to business applications. Required Skills & Qualifications - The role requires an individual who has some skills in software development and technical knowledge who can identify and build solutions but also has good organisational skills along with excellent inter-personal skills - Experience of supporting mission critical applications and systems, with good knowledge of system technologies, business processes and incident handling in a 24x7x365 support environment. Previous experience working in a strongly customer-focused environment, used to providing support to demanding users and teams. Must be comfortable with working in a fast-moving, dynamic environment. Experience of Databases, SQL queries and scripts, Excel, SharePoint database level. Good working knowledge of Office 365 tools and applications (SharePoint, Teams, Excel, Word, PowerPoint). Good interpersonal, time management and communications skills Experience in ERP Systems would also be an advantage. Interested? Send your CV now for a quick response!
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is Embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 17, 2024
Full time
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is Embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 17, 2024
Full time
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join Managed Service Provider IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. The position is hybrid with a requirement to be onsite twice a month and within an hour of Kettering. Requirements of the 3rd Line IT Engineer: - Minimum 3+ years as a 3rd line technical support in an MSP. - Proficient in Azure, Windows Server, VMWare and M365. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
May 16, 2024
Full time
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join Managed Service Provider IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. The position is hybrid with a requirement to be onsite twice a month and within an hour of Kettering. Requirements of the 3rd Line IT Engineer: - Minimum 3+ years as a 3rd line technical support in an MSP. - Proficient in Azure, Windows Server, VMWare and M365. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
3rd Line IT Engineer Kettering (Hybrid) £45,000 - £50,000 VIQU are seeking a 3rd Line IT Engineer to join a thriving player in the Managed IT Services and Solutions industry. With a commitment to excellence, they empower their clients to focus on their growth and success by managing their needs efficiently and securely, earning them the trust and loyalty to their customers and partners. As a 3rd Line IT Engineer, you will deliver advanced technical assistance to clients, ensuring prompt resolution of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you will contribute to operational support and collaborate with various business units. You will also suggest continuous improvements and identify potential opportunities during client infrastructure assessments. Requirements of the 3rd Line IT Engineer: - Minimum 3 years in 3rd line technical support in an MSP environment. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Experience working with Azure and related services. - Expertise in Wintel environment and Windows desktop operating systems. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (e.g., AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and 3rd Line Engineer Kettering (Hybrid) £45,000 - £50,000
May 16, 2024
Full time
3rd Line IT Engineer Kettering (Hybrid) £45,000 - £50,000 VIQU are seeking a 3rd Line IT Engineer to join a thriving player in the Managed IT Services and Solutions industry. With a commitment to excellence, they empower their clients to focus on their growth and success by managing their needs efficiently and securely, earning them the trust and loyalty to their customers and partners. As a 3rd Line IT Engineer, you will deliver advanced technical assistance to clients, ensuring prompt resolution of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you will contribute to operational support and collaborate with various business units. You will also suggest continuous improvements and identify potential opportunities during client infrastructure assessments. Requirements of the 3rd Line IT Engineer: - Minimum 3 years in 3rd line technical support in an MSP environment. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Experience working with Azure and related services. - Expertise in Wintel environment and Windows desktop operating systems. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (e.g., AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and 3rd Line Engineer Kettering (Hybrid) £45,000 - £50,000
A quick look at the role The Software Configuration Manager is responsible for the configuration and changes to business critical systems, reporting into the Head of Software Engineering. They work closely with the business stakeholders, functional consultants, developers and testers to ensure the systems meet the business needs and follow the best practices. The role is responsible for the configuration of multiple software systems and ensures changes are delivered through a controlled process. . Your core responsibilities Manage the configuration of Biffa systems, including security, workflows, forms, reports, and data entities, starting with Dynamics 365 F&O. Define the configuration management process across systems and establish & maintain the configuration baseline that serves as the reference point for further development, testing, and deployment. Lead the technical configuration of the system enhancements, extensions, and integrations using the industry standard tools, e.g. Azure DevOps Coordinate the testing and release management of the configuration changes, working with the test and release teams to ensure quality and compliance standards are met. Work closely with the business domain leads to plan the configuration needs over a rolling 12 month horizon. Provide 3rd line technical support and troubleshooting for system issues, working with the internal IT support team, Microsoft support team and other vendors as needed. Manage the system documentation, training, and knowledge transfer for the IT team and support the business in training the end users. Manage team of 5 application analysts, providing training and career development. . Our essential requirements Bachelor's degree in Computer Science, iIformation Technology, System Analysis or a related subject 5 years+ of experience in configuring and managing Enterprise applications. Strong knowledge of the Enterprise applications functionality, architecture, and development tools. Proficient in using industry tools, e.g. Azure DevOps to enhance system configurations and integrations. Experience in working with SQL Server, PowerApps and other core Microsoft technologies . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 16, 2024
Full time
A quick look at the role The Software Configuration Manager is responsible for the configuration and changes to business critical systems, reporting into the Head of Software Engineering. They work closely with the business stakeholders, functional consultants, developers and testers to ensure the systems meet the business needs and follow the best practices. The role is responsible for the configuration of multiple software systems and ensures changes are delivered through a controlled process. . Your core responsibilities Manage the configuration of Biffa systems, including security, workflows, forms, reports, and data entities, starting with Dynamics 365 F&O. Define the configuration management process across systems and establish & maintain the configuration baseline that serves as the reference point for further development, testing, and deployment. Lead the technical configuration of the system enhancements, extensions, and integrations using the industry standard tools, e.g. Azure DevOps Coordinate the testing and release management of the configuration changes, working with the test and release teams to ensure quality and compliance standards are met. Work closely with the business domain leads to plan the configuration needs over a rolling 12 month horizon. Provide 3rd line technical support and troubleshooting for system issues, working with the internal IT support team, Microsoft support team and other vendors as needed. Manage the system documentation, training, and knowledge transfer for the IT team and support the business in training the end users. Manage team of 5 application analysts, providing training and career development. . Our essential requirements Bachelor's degree in Computer Science, iIformation Technology, System Analysis or a related subject 5 years+ of experience in configuring and managing Enterprise applications. Strong knowledge of the Enterprise applications functionality, architecture, and development tools. Proficient in using industry tools, e.g. Azure DevOps to enhance system configurations and integrations. Experience in working with SQL Server, PowerApps and other core Microsoft technologies . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Role: Storage and Backup Engineer - Veeam VMCE Backup Location: Remote (UK) with occasional travel for meetings Salary: £40 - £55k + car allowance + benefits Key areas: Veeam Backup, VMCE, VMCA, VMware, Windows Server, Storage, Server Backup, Server Security, Network, Firewall, Azure, Storage, IBM, HPE, Netapp, Infrastructure Consultant, Technical Consultant, VMCE, VMCA, VMware, VCP, HP EVA, Disaster Recovery, IBM Storwize, xSeries, Cloud, Virtualisation, Systems Engineer, Client-facing, Consultancy, IT Reseller, Hyper-V, SAN, NAS, Storage Consultant, DC, Datacentres, MCTIP, AWS, Azure, Veeam, Backup, Storage, VMCE, VMCA, Data Protection, 3rd line, Technical consultant, V7000, IBM Storage Chapman Tate Associates seeks a Storage and Backup Engineer to join this established IT Solutions provider with a major presence throughout EMEA. My client are a major player in providing services within the IT Disaster Recovery, Backup and Recovery Arena and have a number of household names as clients. This is a newly created Storage and Backup Engineer, designed for talented Veeam orientated Engineer to manage end-to-end Backup solutions customers providing pre-sales technical support, implementations and BAU work. This Managed Services business are a highly-established Technology group with over 20 years experience supporting National clients' DC Infrastructure, providing cloud services such as: Infrastructure as a Service (IaaS), Hosted Applications, Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Online Backup and Recovery (Backup as a Service - BaaS) and Professional Services contract agreements. As you will be dealing with a range of environments it is paramount that you have worked and supported environments within IT Consultancy/MSP/Reseller space. The role will include the following: -Site Surveys and Audits for customer environments -Provide Hardware recommendations and develop technical solutions from pre-sales work from customers -Document procedures and conducted work -Hardware and storage installations -Architecture work for DC environments where the required work will be installed -Various proposals for the installation of 3rd-Party software and related Hardware -Various project based work -Project Management work -Present solutions to both technical and non-technical audiences. -Various ongoing project based work This position would suit an experienced, infrastructure / Cloud Engineer who has ideally worked in an MSP or consultancy environment at 3rd line level (or above) and is comfortable client-facing environment. Technically for this role you must have experience of: -VMware (essential) and Hyper-V Server implementation and design experience -Experienced with virtualization technologies (VMware vSphere, Microsoft Hyper-V, Nutanix AHV) -Strong understanding and experience Veeam products (Veeam Backup & Replication, Veeam Backup for Microsoft365, Veeam Backup for AWS/Azure/GCP). -Server Management and Installation around HP and Windows Based Servers -Exposure to DC environments from a DR and Backup/Recovery perspective -3rd/4th-Line experience -Any experience with IBM Storage will be advantageous Ideally you will have Industry Vendor certifications around Veeam, VMware, HP, Netapp or Microsoft i.e. VMCE, VMCA, VCAP, VCP, NCDA, NCIE, MCSE, MCITP or MCSA. My client will provide continued training and support, whilst giving the successful candidate an opportunity to work in a flexible working environment and exposure to a plethora of customers. Client is looking for a quick turnaround so please apply online now.
May 15, 2024
Full time
Role: Storage and Backup Engineer - Veeam VMCE Backup Location: Remote (UK) with occasional travel for meetings Salary: £40 - £55k + car allowance + benefits Key areas: Veeam Backup, VMCE, VMCA, VMware, Windows Server, Storage, Server Backup, Server Security, Network, Firewall, Azure, Storage, IBM, HPE, Netapp, Infrastructure Consultant, Technical Consultant, VMCE, VMCA, VMware, VCP, HP EVA, Disaster Recovery, IBM Storwize, xSeries, Cloud, Virtualisation, Systems Engineer, Client-facing, Consultancy, IT Reseller, Hyper-V, SAN, NAS, Storage Consultant, DC, Datacentres, MCTIP, AWS, Azure, Veeam, Backup, Storage, VMCE, VMCA, Data Protection, 3rd line, Technical consultant, V7000, IBM Storage Chapman Tate Associates seeks a Storage and Backup Engineer to join this established IT Solutions provider with a major presence throughout EMEA. My client are a major player in providing services within the IT Disaster Recovery, Backup and Recovery Arena and have a number of household names as clients. This is a newly created Storage and Backup Engineer, designed for talented Veeam orientated Engineer to manage end-to-end Backup solutions customers providing pre-sales technical support, implementations and BAU work. This Managed Services business are a highly-established Technology group with over 20 years experience supporting National clients' DC Infrastructure, providing cloud services such as: Infrastructure as a Service (IaaS), Hosted Applications, Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Online Backup and Recovery (Backup as a Service - BaaS) and Professional Services contract agreements. As you will be dealing with a range of environments it is paramount that you have worked and supported environments within IT Consultancy/MSP/Reseller space. The role will include the following: -Site Surveys and Audits for customer environments -Provide Hardware recommendations and develop technical solutions from pre-sales work from customers -Document procedures and conducted work -Hardware and storage installations -Architecture work for DC environments where the required work will be installed -Various proposals for the installation of 3rd-Party software and related Hardware -Various project based work -Project Management work -Present solutions to both technical and non-technical audiences. -Various ongoing project based work This position would suit an experienced, infrastructure / Cloud Engineer who has ideally worked in an MSP or consultancy environment at 3rd line level (or above) and is comfortable client-facing environment. Technically for this role you must have experience of: -VMware (essential) and Hyper-V Server implementation and design experience -Experienced with virtualization technologies (VMware vSphere, Microsoft Hyper-V, Nutanix AHV) -Strong understanding and experience Veeam products (Veeam Backup & Replication, Veeam Backup for Microsoft365, Veeam Backup for AWS/Azure/GCP). -Server Management and Installation around HP and Windows Based Servers -Exposure to DC environments from a DR and Backup/Recovery perspective -3rd/4th-Line experience -Any experience with IBM Storage will be advantageous Ideally you will have Industry Vendor certifications around Veeam, VMware, HP, Netapp or Microsoft i.e. VMCE, VMCA, VCAP, VCP, NCDA, NCIE, MCSE, MCITP or MCSA. My client will provide continued training and support, whilst giving the successful candidate an opportunity to work in a flexible working environment and exposure to a plethora of customers. Client is looking for a quick turnaround so please apply online now.
As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £32,000 - £38,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
May 15, 2024
Full time
As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £32,000 - £38,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
A quick look at the role The Software Configuration Manager is responsible for the configuration and changes to business critical systems, reporting into the Head of Software Engineering. They work closely with the business stakeholders, functional consultants, developers and testers to ensure the systems meet the business needs and follow the best practices. The role is responsible for the configuration of multiple software systems and ensures changes are delivered through a controlled process. . Your core responsibilities Manage the configuration of Biffa systems, including security, workflows, forms, reports, and data entities, starting with Dynamics 365 F&O. Define the configuration management process across systems and establish & maintain the configuration baseline that serves as the reference point for further development, testing, and deployment. Lead the technical configuration of the system enhancements, extensions, and integrations using the industry standard tools, e.g. Azure DevOps Coordinate the testing and release management of the configuration changes, working with the test and release teams to ensure quality and compliance standards are met. Work closely with the business domain leads to plan the configuration needs over a rolling 12 month horizon. Provide 3rd line technical support and troubleshooting for system issues, working with the internal IT support team, Microsoft support team and other vendors as needed. Manage the system documentation, training, and knowledge transfer for the IT team and support the business in training the end users. Manage team of 5 application analysts, providing training and career development. . Our essential requirements Bachelor's degree in Computer Science, iIformation Technology, System Analysis or a related subject 5 years+ of experience in configuring and managing Enterprise applications. Strong knowledge of the Enterprise applications functionality, architecture, and development tools. Proficient in using industry tools, e.g. Azure DevOps to enhance system configurations and integrations. Experience in working with SQL Server, PowerApps and other core Microsoft technologies . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 15, 2024
Full time
A quick look at the role The Software Configuration Manager is responsible for the configuration and changes to business critical systems, reporting into the Head of Software Engineering. They work closely with the business stakeholders, functional consultants, developers and testers to ensure the systems meet the business needs and follow the best practices. The role is responsible for the configuration of multiple software systems and ensures changes are delivered through a controlled process. . Your core responsibilities Manage the configuration of Biffa systems, including security, workflows, forms, reports, and data entities, starting with Dynamics 365 F&O. Define the configuration management process across systems and establish & maintain the configuration baseline that serves as the reference point for further development, testing, and deployment. Lead the technical configuration of the system enhancements, extensions, and integrations using the industry standard tools, e.g. Azure DevOps Coordinate the testing and release management of the configuration changes, working with the test and release teams to ensure quality and compliance standards are met. Work closely with the business domain leads to plan the configuration needs over a rolling 12 month horizon. Provide 3rd line technical support and troubleshooting for system issues, working with the internal IT support team, Microsoft support team and other vendors as needed. Manage the system documentation, training, and knowledge transfer for the IT team and support the business in training the end users. Manage team of 5 application analysts, providing training and career development. . Our essential requirements Bachelor's degree in Computer Science, iIformation Technology, System Analysis or a related subject 5 years+ of experience in configuring and managing Enterprise applications. Strong knowledge of the Enterprise applications functionality, architecture, and development tools. Proficient in using industry tools, e.g. Azure DevOps to enhance system configurations and integrations. Experience in working with SQL Server, PowerApps and other core Microsoft technologies . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite / Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional.MAIN DUTIES Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy Escalation Technical Resource for Project Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide our customers on their Technical Roadmap Work with the Projects Administrator to ensure projects are a success Assist the commercial team with technical roadmaps and presales consultancyESSENTIAL SKILLS & EXPERIENCE At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant Microsoft Azure (Migration, Deployment and Management of services) Microsoft 365 including Modern Endpoint Management and Security Hyper-V/VMware in both on-premises and hybrid deployments Networking (TCP/IP, VLANs, routing, firewalls, port forwarding and NAT etc.) Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors Design and implementation of technical roadmaps, from start to finish.QUALIFICATIONS Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) Desirable Security Certifications (Security+, CEH)WHAT WE OFFERPeople & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. Unlimited holiday Performance and salary reviews Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours Access to online courses, work related plus more, all at your fingertips Auto Enrolment pension scheme Staff and Customer referral scheme Great working atmosphere and balanced work environment - we are high performance and we take good care of each other Employee socials and events run by our Social Committee Lots of cake and fruit And of course, you get to work for a fast-growing, modern, market leader like us!This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.NOTES37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential.This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded)."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite / Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional.MAIN DUTIES Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy Escalation Technical Resource for Project Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide our customers on their Technical Roadmap Work with the Projects Administrator to ensure projects are a success Assist the commercial team with technical roadmaps and presales consultancyESSENTIAL SKILLS & EXPERIENCE At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant Microsoft Azure (Migration, Deployment and Management of services) Microsoft 365 including Modern Endpoint Management and Security Hyper-V/VMware in both on-premises and hybrid deployments Networking (TCP/IP, VLANs, routing, firewalls, port forwarding and NAT etc.) Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors Design and implementation of technical roadmaps, from start to finish.QUALIFICATIONS Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) Desirable Security Certifications (Security+, CEH)WHAT WE OFFERPeople & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. Unlimited holiday Performance and salary reviews Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours Access to online courses, work related plus more, all at your fingertips Auto Enrolment pension scheme Staff and Customer referral scheme Great working atmosphere and balanced work environment - we are high performance and we take good care of each other Employee socials and events run by our Social Committee Lots of cake and fruit And of course, you get to work for a fast-growing, modern, market leader like us!This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.NOTES37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential.This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded)."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Network Engineers to support our key projects and work streams. This is a 12 months contract role on a hybrid working basis. Due to the nature of the work, you will be required to work frequently at a CBC location. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities: You will have a critical role in moving our data centres into the cloud as well as improving our networks and telephony to key service areas and sites Design, develop, implement and maintain the council's Azure-cloud network environment providing IAAS and PAAS instances, along with connections to remote sites and third parties Maintain, support and develop Cisco and Fortinet firewalls in our on-premises datacentre, our local sites, and in the Azure cloud Maintain, support and develop switching, routing and wifi solutions across our sites across the Council area, including libraries, leisure centres, day centres and staff offices Support and develop our Teams telephony solution with contact centre integration Develop, implement and maintain IT wifi network solutions to new sites and service areas, such as wifi to new sites and connectivity to new providers Develop, implement and maintain our new Voice AI solutions, connecting to existing and new applications Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes Skills and Experience: Proven experience of a Network Engineer in a large organisation and have the ability to hit the ground running Proficiency in configuring and supporting Azure Network environments An expert supporting contact centre and Voice AI solutions such as those provided by Cirrus and AWS Expertise in providing 3rd line Network and Telephony support Excellent technical and customer skills, acting as a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff Qualifications: Cisco CCNA and upwards Fortinet Certified Professional Microsoft Teams administrator This is an opportunity to be involved in developing our new Azure platform which will host all our systems. You will work with tools across Microsoft's cloud platform along with cloud based firewall solutions. You will also manage, maintain and improve our more traditional switching and edge devices and the internet connectivity to sites across the Council. It is a challenging and rewarding role within a supportive team environment and you will have a chance to make a significant impact on Central Bedfordshire Council's IT network. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Administrator, Network Technician, Network Analyst, Network Specialist, Network Architect, Systems Engineer, IT Infrastructure Engineer, Network Operations Engineer, Network Support Engineer, IT Network Consultant will also be considered.
May 15, 2024
Full time
Central Bedfordshire Council are seeking experienced Network Engineers to support our key projects and work streams. This is a 12 months contract role on a hybrid working basis. Due to the nature of the work, you will be required to work frequently at a CBC location. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities: You will have a critical role in moving our data centres into the cloud as well as improving our networks and telephony to key service areas and sites Design, develop, implement and maintain the council's Azure-cloud network environment providing IAAS and PAAS instances, along with connections to remote sites and third parties Maintain, support and develop Cisco and Fortinet firewalls in our on-premises datacentre, our local sites, and in the Azure cloud Maintain, support and develop switching, routing and wifi solutions across our sites across the Council area, including libraries, leisure centres, day centres and staff offices Support and develop our Teams telephony solution with contact centre integration Develop, implement and maintain IT wifi network solutions to new sites and service areas, such as wifi to new sites and connectivity to new providers Develop, implement and maintain our new Voice AI solutions, connecting to existing and new applications Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes Skills and Experience: Proven experience of a Network Engineer in a large organisation and have the ability to hit the ground running Proficiency in configuring and supporting Azure Network environments An expert supporting contact centre and Voice AI solutions such as those provided by Cirrus and AWS Expertise in providing 3rd line Network and Telephony support Excellent technical and customer skills, acting as a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff Qualifications: Cisco CCNA and upwards Fortinet Certified Professional Microsoft Teams administrator This is an opportunity to be involved in developing our new Azure platform which will host all our systems. You will work with tools across Microsoft's cloud platform along with cloud based firewall solutions. You will also manage, maintain and improve our more traditional switching and edge devices and the internet connectivity to sites across the Council. It is a challenging and rewarding role within a supportive team environment and you will have a chance to make a significant impact on Central Bedfordshire Council's IT network. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Administrator, Network Technician, Network Analyst, Network Specialist, Network Architect, Systems Engineer, IT Infrastructure Engineer, Network Operations Engineer, Network Support Engineer, IT Network Consultant will also be considered.
The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives.The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions.Main Duties & Responsibilities:5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands)Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 14, 2024
Full time
The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives.The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions.Main Duties & Responsibilities:5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands)Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 14, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
About the opportunity: We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions. We are presenting an exciting opportunity for a highly experienced and dynamic individual to join their team as the Head of Technology, working with a diverse range of clients across various industries, based at the Pitstone, Buckinghamshire office. As the Head of Technology, you will mentor and develop a team of Consultants and Technicians to deliver outstanding IT services. You will act as an escalation point for the team, providing high-level technical expertise on complex issues to a 3rd line level. This is a hands-on technical role which will see you working collaboratively with both technical and non-technical stakeholders, building trusted relationships and providing credible recommendations and tailored solutions to meet their IT needs. You will be tasked with the onboarding of new clients, reviewing IT infrastructures, and producing bespoke project and technical plans. You will be responsible for the planning and execution of projects, implementing technical architectures, and providing ongoing support and guidance. You will also take ownership of the management of their vendors and continually review the effectiveness of their existing product portfolio and technology stack, taking the lead on the identification of new technologies to improve client services. The successful candidate will have a deep understanding of the IT infrastructures, systems integration, and cloud technologies. If you are self-sufficient with a proactive approach, a customer-focused individual with a passion for technology and a desire to drive innovation whilst contributing to the success of the business, we would love to hear from you. Requirements Who we are looking for: The successful candidate will be able to demonstrate the following: Previous experience in a similar role within a Managed Service Provider environment. Extensive knowledge of IT infrastructure and managed services. Highly client-focused with the ability to build trusted relationships. Strong leadership skills with a hands-on approach. Excellent project management abilities. Strong communication and presentation skills, collaborating with both technical and non-technical stakeholders. Highly proactive and self-motivated with a commercial understanding, capable of delivering services within budget. Excellent vender management skills. Up to date with the latest industry trends and emerging technologies. Live within a commutable distance to Pitstone with the willingness to travel to client sites. Knowledge and technical experience of the following to a 3rd line level including installation, configuration, and migrations: Windows Server . Experience with server hardware and shared storage. Active Directory. Group Policy. Microsoft Hyper-V. VMware. Networking (VLANS/NAC). Firewall installation and management. Microsoft 365 - SharePoint, OneDrive, Intune, Entra ID. Microsoft Azure. Benefits Why you will like working with us: In return we are offering: A competitive salary of £60,000 dependent on skills, knowledge, and experience. Car allowance. Pension contributions. Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days. Interested? Then APPLY now for immediate consideration.
May 13, 2024
Full time
About the opportunity: We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions. We are presenting an exciting opportunity for a highly experienced and dynamic individual to join their team as the Head of Technology, working with a diverse range of clients across various industries, based at the Pitstone, Buckinghamshire office. As the Head of Technology, you will mentor and develop a team of Consultants and Technicians to deliver outstanding IT services. You will act as an escalation point for the team, providing high-level technical expertise on complex issues to a 3rd line level. This is a hands-on technical role which will see you working collaboratively with both technical and non-technical stakeholders, building trusted relationships and providing credible recommendations and tailored solutions to meet their IT needs. You will be tasked with the onboarding of new clients, reviewing IT infrastructures, and producing bespoke project and technical plans. You will be responsible for the planning and execution of projects, implementing technical architectures, and providing ongoing support and guidance. You will also take ownership of the management of their vendors and continually review the effectiveness of their existing product portfolio and technology stack, taking the lead on the identification of new technologies to improve client services. The successful candidate will have a deep understanding of the IT infrastructures, systems integration, and cloud technologies. If you are self-sufficient with a proactive approach, a customer-focused individual with a passion for technology and a desire to drive innovation whilst contributing to the success of the business, we would love to hear from you. Requirements Who we are looking for: The successful candidate will be able to demonstrate the following: Previous experience in a similar role within a Managed Service Provider environment. Extensive knowledge of IT infrastructure and managed services. Highly client-focused with the ability to build trusted relationships. Strong leadership skills with a hands-on approach. Excellent project management abilities. Strong communication and presentation skills, collaborating with both technical and non-technical stakeholders. Highly proactive and self-motivated with a commercial understanding, capable of delivering services within budget. Excellent vender management skills. Up to date with the latest industry trends and emerging technologies. Live within a commutable distance to Pitstone with the willingness to travel to client sites. Knowledge and technical experience of the following to a 3rd line level including installation, configuration, and migrations: Windows Server . Experience with server hardware and shared storage. Active Directory. Group Policy. Microsoft Hyper-V. VMware. Networking (VLANS/NAC). Firewall installation and management. Microsoft 365 - SharePoint, OneDrive, Intune, Entra ID. Microsoft Azure. Benefits Why you will like working with us: In return we are offering: A competitive salary of £60,000 dependent on skills, knowledge, and experience. Car allowance. Pension contributions. Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days. Interested? Then APPLY now for immediate consideration.
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! Working with client's Group Cyber Hub, provide assurance service for compliance with the security policies and processes for the key suppliers. Promote security best practice across the service operations. Provide oversight on security remediation plans. Act as a collaboration point for all the other suppliers to reduce incidents and events relating to security through the Continual Service Improvement process and Value Stream management Job Duties - Deliver GRC Consulting Services to NTT DATA clients - Execute risk analysis and management engagements - Participate in pre-sales tasks and perform ongoing support of delivery collateral. - Execute technical management tasks in respect to ongoing client projects. - Maintain a subject matter expert level of expertise regarding industry leading security frameworks. - Experience presenting to executive leadership teams including at the Board of Director level. - Hands on technical background with infrastructure technologies and operating systems. - Technical writing experience including architectural designs as well as data flow and network connectivity diagrams. - Experience with the execution of Mergers & Acquisition due diligence from an information security perspective - Familiarity with SOX (Sarbanes Oxley), MCSS (Minimum Cyber Security Standard) & Safe Harbor requirements - Working closely with NTT DATA UK and Partners o NTT Security UK DM SOC & TD SOC (onshore) o NTT DATA Romania SOCs (near shore) o NTT DATA Bangalore Indian remote based staff (far shore) Characteristics - Strong teamwork skills and attention to detail - Excellent written and verbal communication skills - Proficiency in leading both physical and virtual teams - Versatility - able to quickly adapt to new technologies and client environments - Strong interpersonal and customer relationship skills - Strong public-speaking skills - Ability to work under pressure and to very short timelines - Ability to work independently as needed yet always thinking as part of a team - Experience in dealing with 3rd-party provided services - Operational ability in diverse, large-scale environment Skills - Participation in implementation of roles and authorisations - design as well as redesign - Solid understanding of the concepts around segregation of duties, critical access, sensitive access and the governance around it - Ability to work independently and take initiative, but at the same time know when to reach out for assistance from your colleagues - You thrive being a consultant and face many different clients and likewise different solutions - An understanding of industry leading frameworks such as NIST CSF, NIST 800-53, ISO 270012 & COBIT Certification & Training - Minimum of 5 years' experience of working in a multi-tiered IT enterprise environments - Minimum of 3 years' experience in a Governance, Risk and Compliance role - Experience with security standards such as ISO 27001, 27002, 27018, 29100 etc... - Experience with Cloud platforms (AWS and/or Microsoft Azure - Experience with Vulnerability Scanning and Penetration Testing - An understanding of MITRE ATT&CK (Adversarial Tactics Techniques & Common Knowledge) - An understanding of ITIL (IT Infrastructure Library) - ITIL v3 or 4 Foundation or Intermediate (preferred) certification - Excellent knowledge of Microsoft Office products, especially Excel and Word
Sep 24, 2022
Full time
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! Working with client's Group Cyber Hub, provide assurance service for compliance with the security policies and processes for the key suppliers. Promote security best practice across the service operations. Provide oversight on security remediation plans. Act as a collaboration point for all the other suppliers to reduce incidents and events relating to security through the Continual Service Improvement process and Value Stream management Job Duties - Deliver GRC Consulting Services to NTT DATA clients - Execute risk analysis and management engagements - Participate in pre-sales tasks and perform ongoing support of delivery collateral. - Execute technical management tasks in respect to ongoing client projects. - Maintain a subject matter expert level of expertise regarding industry leading security frameworks. - Experience presenting to executive leadership teams including at the Board of Director level. - Hands on technical background with infrastructure technologies and operating systems. - Technical writing experience including architectural designs as well as data flow and network connectivity diagrams. - Experience with the execution of Mergers & Acquisition due diligence from an information security perspective - Familiarity with SOX (Sarbanes Oxley), MCSS (Minimum Cyber Security Standard) & Safe Harbor requirements - Working closely with NTT DATA UK and Partners o NTT Security UK DM SOC & TD SOC (onshore) o NTT DATA Romania SOCs (near shore) o NTT DATA Bangalore Indian remote based staff (far shore) Characteristics - Strong teamwork skills and attention to detail - Excellent written and verbal communication skills - Proficiency in leading both physical and virtual teams - Versatility - able to quickly adapt to new technologies and client environments - Strong interpersonal and customer relationship skills - Strong public-speaking skills - Ability to work under pressure and to very short timelines - Ability to work independently as needed yet always thinking as part of a team - Experience in dealing with 3rd-party provided services - Operational ability in diverse, large-scale environment Skills - Participation in implementation of roles and authorisations - design as well as redesign - Solid understanding of the concepts around segregation of duties, critical access, sensitive access and the governance around it - Ability to work independently and take initiative, but at the same time know when to reach out for assistance from your colleagues - You thrive being a consultant and face many different clients and likewise different solutions - An understanding of industry leading frameworks such as NIST CSF, NIST 800-53, ISO 270012 & COBIT Certification & Training - Minimum of 5 years' experience of working in a multi-tiered IT enterprise environments - Minimum of 3 years' experience in a Governance, Risk and Compliance role - Experience with security standards such as ISO 27001, 27002, 27018, 29100 etc... - Experience with Cloud platforms (AWS and/or Microsoft Azure - Experience with Vulnerability Scanning and Penetration Testing - An understanding of MITRE ATT&CK (Adversarial Tactics Techniques & Common Knowledge) - An understanding of ITIL (IT Infrastructure Library) - ITIL v3 or 4 Foundation or Intermediate (preferred) certification - Excellent knowledge of Microsoft Office products, especially Excel and Word